Who Uses This Software?

Aerospace, Automotive, Concrete Casting, Defense, Display Fixture, Electronics, Energy/OG, Furniture, Green, Machine Building, Machine Shop, Medical Device, Metal Fabrication, Plastics, Rubber, Wood


Average Ratings

53 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Global Shop Solutions
  • www.globalshopsolutions.com
  • Founded 1976
  • United States

About One System ERP Solutions

Since 1976, our ERP software manages the critical aspects of your manufacturing from quote to cash enabling you to deliver a quality part on-time, every time. Experience real-time inventory accuracy, improved on-time delivery, lower administrative costs, increased sales, and improved customer service with nearly 30 integrated applications such as shop management and data collection, advanced planning and scheduling, CRM, inventory and material management, sales, accounting, and quality software.


One System ERP Solutions Features

  • Accounting Management
  • CRM
  • Dashboard
  • Distribution Management
  • Enterprise Asset Management
  • Financial Management
  • HR Management
  • Inventory Management
  • Project Management
  • Purchasing
  • Sales Management
  • Supply Chain Management
  • Warehouse Management
  • Bills of Material
  • Financial Management
  • Inventory Management
  • Logistics Management
  • Manufacturing Execution
  • MRP
  • Product Configurator
  • Production Scheduling
  • Quality Management
  • Quote Management
  • Safety Management
  • Traceability
  • Bills of Material
  • Compliance Management
  • Document Management
  • Forecasting
  • Formula Management
  • Process Manufacturing
  • Product Configurator
  • Quality Control
  • Quote Management
  • Resource Management
  • Supplier Management
  • Supply Chain Management

One System ERP Solutions Reviews Recently Reviewed!

Great ERP Software

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Highly recommend. Excellent product, User-friendly software, and people friendly company.

Pros: Great ERP software for fast-growing organization. The upgrade path from 13.0 to 16.2 was quite straightforward and provided support at every step of the process. Best experiences with their customer service and support team. All questions got resolved promptly. Our Account Manager is knowledgeable and very caring. The most important is Global Shop Solution is highly ethical and social responsibility. That is usually a good sign of how well the company is and how prosperous their future will be.

Cons: I hope Global Shop Solutions has an on-site training in the local area near us. (Southern California)

The good and the bad

Oct 19, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: There are some widgets/features on GSS that we do not use. Also, some of the features we use a shortcut (basically) instead of doing things the long way. Sometimes it is to our advantage, others it is not.

Pros: Payroll is an easy feature that I like on Global Shop Solutions (GSS), it is very simple. I have used other payroll software that was very difficult to use. Accounting (A/P & A/R) are also very functional. Quoting, Shop Orders,

Cons: Speed, it is very slow at times and Crystal Reports are ALWAYS slow. So many reports to print, some cannot be simplified. Many Error codes that need a hotfixes or cannot be fixed. These are the basic cons, the extended list of error codes, and hotfixes are very long and daily.

Absolutely horrible user interface.

Aug 18, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We¿ve been using this program for about 13 months now and I struggle to find anything to say that is positive. In summary, if anyone is considering using this program to make their work simpler, they¿ll be very disappointed. Below are some notes. Note; I have paragraphs and paragraphs of how bad this program is but I'll try to be brief. The user interface is, without question, the worst I¿ve ever encountered in almost 30 years of working with computers. Text interface is awful. Sometimes when you first click a field, any input will then erase and replace what¿s in there. Other times when you first click a field, any input will append what is already in there. Sometimes you have to hit ¿enter¿ to get your edit accepted, other times you have to ¿tab¿ to have it accepted. Sometimes it will let you input lower-case, sometimes it won¿t. Also, sometimes the field is case-dependent, but most times it is not. Text: cursor placement. Sometimes mouse-clicking in the field places your cursor at the home position. Sometimes it places it at the end of the text. Sometimes it actually is highlighting ALL of the field. You don¿t know what it¿s going to do because it does it differently depending on the window you¿re working in. Concerning text, you have to press the ¿insert¿ key to keep from overwriting text when editing a field. Overwriting is GSS¿s default action and there is no control-z function to correct any mistake, should you happen to overwrite what was in the field. Many of the GSS windows don¿t have a ¿minimize¿ button; only an ¿X¿. I don¿t like that GSS¿s windows take precedence over all of the other windows on my machine. Even though I¿ve selected (let¿s say) Outlook to view right now, GSS¿s inventory browser always stays in front of it. I can still click around and work in the Outlook window but the GSS inventory window is displayed in front of it. The only way to get it out of the way is to CLOSE it. There¿s no minimize button. Doing an order or a quote makes you open a new window for your lines. However, the old window (header) stays open and blocks what¿s behind it. You can¿t move it, either because it¿s not the active window. The cut/paste form fill interface is very difficult to decipher and almost impossible to use if you don't have an insert button. Can¿t control-Z. If you get GS¿s text interface (above) wrong, you can¿t control-z to undo. Again¿ Windows 95 had this action. This can¿t be said often enough. You can¿t control-Z. There is no ¿undo¿ functionality. You can¿t even close/abort an order w/o saving it. Copy and paste, even insert, are a mystery. It always behaves differently depending on the specific window that¿s open. In closing, I would recommend that you run -with all your might- away from this sophomoric attempt at a user interface.

Cons: This program will not interface with Windows(tm). Among other things, you cannot use control-Z. Formatting is not possible.

We have been using this software now for 4 years and it's paid for itself a few times over

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: 1. It cut our purchasing time literally in half, we can now run our MRP on a daily basis thanks to automated purchasing. 2. Our on time delivery increased from 72% to over 90% using the APS feature. 3. The ARC store has thousands of custom reports that were developed by Global Shop for specific customers and they make them available to all of their customers. if you see one you would like to try just install it. 4. We have full visibility of all of our work orders currently in the shop (we currently ship over 900 different work orders a month). 5 the supply and demand screen is the most useful tool I have worked with. 6. you can tell immediately if your making or losing money on a specific job. 7. Very customizable. 8. it's in all in one system no more different systems for MFG, quoting, quality and finance.

Cons: 1. Sometimes when major updates are released there a quite a few issues that have to be fixed after install via hot fixes. 2.Training classes are only held in Houston which can run into quite a bit of money for a 1, 2 or 3 day class for air, lodging, food and transportation. 3. Sometimes it takes a bit of time to get an answer to a problem

Great ERP package, works great, support is amazing and the owners are great!

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is great! Everything always seems to work well, look well, and whenever something isn't working well the support staff are amazing at resolving issues! No overseas helpdesk, it's all local in Houston, TX! The owners and managers at Global Shop are among the best I've ever encountered too!

Cons: Well, for all of it's pro's the one con I can say is the first thing that always comes to mind is the annual cost to maintain it.. it's a little expensive.

Customer Service has always been Great, all questions get answered quickly. As time has progressed, the global system is extremely slow

May 17, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Supply and Demand with Edit is great. Makes navigation painless and easy as far as the manufacturing side. Customer Service is outstanding.

Cons: I am not sure if it is the added features or maybe added seats, but some days the system is so slow it is frustrating to use. If we had the option to turn off the features that slow it down that would be great

An improvment from what we had before

May 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: inventory/BOM tracking of inventory and needed item is helpful and works well. I helped look a lot of systems when we bought this one, seems like most bag for the buck for what we needed.

Cons: quality package is weak, does not track or report well and does not track cost of scrap the way we would like without splitting jobs. Report do not pick or filter out trends well.

Robust System, Incredible Number of Features!

Apr 10, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I have been using Global Shop for 9 years. There is almost nothing this system can't do. We have barely scratched the surface of some of the capabilities of the software.

Customer support was hit or miss back in the early days of our installation. It was hard to get support on the phone or by email when you really needed it. Over the last 4-5 years they have placed an emphasis on improving their customer support team and it shows! Most issues are resolved by Tier 1 support, either immediately on the phone or within 1-2 hrs by email after the entry of a support ticket online. If you have a more in-depth issue (which I usually do, unfortunately) the ticket is moved to Tier 2 or R&D, which can take longer but is usually resolved in a reasonable amount of time.

The support staff is very friendly and always willing to do what it takes to resolve an issue or point you in the right direction to a new feature/function you may need.

As with any system, there are some issues/challenges to deal with. While many of these have been addressed through updates, there are some withstanding. There is a lack on continuity from module to module as it pertains to search functions and feature properties. When searching for an item within the database there can be up to 4 different types of search windows that all behave a little differently.

Small issues aside, this is a great product and I am sure they will resolve these issues in time as they have with any number of issues in the past. Their focus has always been customer driven and they live up to it every time I need them to.

Global Shop offers scalable big-ERP functionality for small shops.

Apr 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the intuitive for navigating between various functions. In most places if you're thinking "boy, I'd like to see how that ___ is set up." (for example, part number, work order, sales order, purchase order, etc.) there is typically a short-cut that will take you from one screen to another - and it's in a logical place.

Cons: It's very complex and comprehensive and there are multiple ways to do many functions. It takes a while to train people on it, though there are many ways to get training.

Overall: Love the all-in-one approach that Global Shop offers for the small to medium size manufacturing companies. Quick support - if I ask "can we do this?" they most often have a way free-of-charge for me to implement. The only company I know that allows me to use software improvements paid for by other customers at no extra charge. They are continuously improving and the .NET platform rocks. Glad we went with them!

Recommendations to other buyers: If you're a machine shop still working in Excel, or want to get real-time visibility into your shop activities, this is well-worth checking out.

Global Shop

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy access to being able to locate things in multiple areas.

Cons: Not having the capabilities export some reports

Overall: When I first started working at Profab the ERP system that they had was horrible to use, and there was no check and balances before posting things to the system. Being an accountant, that's the one thing i like is that i am able to check things over before its just submitted for payment or invoicing.

GlobalShop 2016.2 review

Apr 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall we like GlobalShop it, we use it for both our manufacturing and financial needs. In the 2016.2 update they included new dashboards that are very helpful. The only area that we feel needs improvement is the quality module. It's somewhat simplistic and does not tie as well to manufacturing as we would like. Other than that we are pretty happy.

Software To Grow With You

Apr 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: customizable, relatively easy to report out of once you know where to look

Cons: Pricing model

Overall: The ability to customize Global Shop is key, since it allows an organization to find and maintain its' processes without trying to fit into a pre-defined mold. The support team is knowledgeable in their product, and willing to get to the bottom of every issue.

Recommendations to other buyers: As with any software of this magnitude, a proper due diligence is before taking the plunge is critical to satisfaction with the result.

Global Shop Review

Apr 05, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Exporting data to excel. most reports are easy to use.

Cons: Using some modules are slow. Need to be able to speed up access to data.

Overall: I have been using GS for 7 months. There are some good features and some things that could be improved. I am coming to training at the end of April, so hopefully i will learn more tools and tricks.

Recommendations to other buyers: Would like to do more importing like Journal Entries, hours, etc.

IT Support Opinion

Apr 05, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is full featured. Support is generally good.

Cons: Slow. Info about installation is not disseminated.

Overall: As person supporting the software, I find it a bit difficult. We are not able to fully use the installer module. We have to uncheck a number of options because they cause problems. We uncheckPervasive because the module installs Pervasive 12 and we are on Pervasive 11. It took several problem installs and a support request learn this. We uncheck Crystal because the current Crystal reports will not correctly print our tags. It took almost a year to find the cause of this issue. We are not notified when new installers are released nor are we told what issues they may have, e.g., the Pervasive 11 issue. The installer is still not complete. We have to manually add components after the install because of issues with the client.

During the last update, the instructions clearly stated we could update the clients before updating the server. This was not true and caused the client to quit working. We discovered this after pushing out the updates to all of our workstations.

The overall impression is that the software is slow. We have done everything we can to speed up the server, new VM with more memory and more processing power and 64 bit Pervasive. Still too slow.

Generally speaking support is good. Support generally resolves any issues. However, response time varies from almost immediate response to days after submitting request.

IT Info feature of the client are an issue. We have been told we cannot trust the Workstation Components of this feature, although the info on the screen changed significantly this morning. We have had an ongoing issue with the Workstations listed since the list is not cleared when a workstation signs off.

The GUI time field does not match the time on the server nor the time on its workstation. This is an issue for those clocking in and out.

Errors messages are a problem. We cannot look them up in help and there is no forum nor other place to find out what an error means. So we usually have to submit a support ticket unless we have already encountered the error. So comment above about support response time.

Recommendations to other buyers: Keep on top of Service page. Make sure it works with ALL browsers. Make sure this page works. The down arrows on the fields do not work. There is no manufacturing industry.

Making it with Global Shop

Apr 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: This system allows us to be in command of our inventory and know our cost of doing business in all aspects of our product offerings. The help functions are probably the best I have had to work with and are written to assist the new user as well as a seasoned one. You can drill down to the level of information that you need to get past your user issue. Being in the medical device industry we must have spot on tracking and GSS provides us with the ability to retrieve information reported on raw materials as well as our production activity: who, what, when, where. I really like the inventory supply and demand function - it gives the option to collect information from one screen such as usage, routers and where used, lot and inventory history and much more. We have been using GSS for over 2 years and still find new ways to better use this system. This company offers free training in the Friday Features making sure we stay in tune with existing functions as well as new offerings.

Vendor Response

by Global Shop Solutions on April 04, 2017

Thank you for taking the time to submit a review for us and being a great, great customer Donna. We appreciate your business and look forward to seeing you on Friday Features! Global Shop Solutions

Terrific software, terrific customer support

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very impressed with Global with their attention to detail and always moving to improve upon their software. Even when issues arise, Global's customer service is top notch and get the problem solved quickly.

Vendor Response

by Global Shop Solutions on April 04, 2017

Great review Floyd! Thank you for being a great, great customer - we appreciate your loyalty and positive comments about our support. I will be sure to pass the review forward to the support teams. Global Shop Solutions

Global Shop ERP Review

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is a complete package at an affordable cost. It provides many options

Cons: Takes time to master it but once you have played with it for a while it is a time saver

Overall: Global Shop has helped our organization improve has a whole, provide us with the tools to manage and evaluate true costs and help us provide the service our customers demand.

Recommendations to other buyers: You can use it as is or tailor it to your company needs. The supports staff I feel is one of the best

RK Mechanical customer since 2008

Apr 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: GAB and customer service

Cons: some areas have bugs that continue through updates, some process could be more efficient.

Overall: I implemented Global Shop at a previous employer (Custom Window Co) and have been system admin. at 2 companies. Have been using GS for 10 years and love it especially GAB and your customer service.

Recommendations to other buyers: MS SQL please.

Operations Manager

Mar 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We went live in Global Shop on 04-01-15 and in virtually all areas of our company, it's simplified how we operate. Is there a learning curve? Yes, but we went into the transition expecting a learning curve! It was new, complex software that took the place of multiple homegrown systems. It took 4 months from when we started till we went "live", which for us exceeded our expectations.

Pros: 1. Customer Support - Global Shop was and has been with us every step of the way. It's an understatement to say selecting an ERP system is a big deal! There will be questions/issues to work through and when those questions/issues come up, you need answers ASAP. Global Shop has been there for us. 2. Simplifies operation - Having everything one umbrella has been a game changer for us. No more double entering. 3. The list goes on - Advanced Planning/Scheduling, visible inventory, real-time job costing, auto-purchasing, etc.

Cons: 1. The shop side has been fantastic. The office gals had a tough time transitioning the accounting side to Global Shop from Quickbooks. Although one thing I will say on this is, Global Shop was always there to answer questions, and now after we are up and going our accountant says her job is easier. 2. Updates (we've been updating yearly). We are committed to staying up to date with the software. So far I've done three updates. Two were seamless and one took a bit more work.

Great ERP software

Mar 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been a Global Shop user/administrator at our company for almost 10 years. The software is easily navigated and has some powerful tools. We find that the accounting side has all the details you would ever need. Job costing is very thorough and easily extracted.

Pros: Great detail. Great reports.

Cons: There are several ways to get to the same information. Make sure you choose the path that works best for your needs and stick with it.

Great Company, Fanastic ERP Solution

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using Global Shop for well over a decade and it has grown with our company. It's been great to see all the new features and modern enhancements they have been putting in recently. It does an excellent job tracking our manufacturing costs and getting things scheduled on-time. It would have been impossible to achieve our current 99% on-time delivery without their scheduling system. We use everything from scheduling to payroll and with the integration of all the modules it saves us a ton of time and money that would otherwise be split up into different software packages. My favorite feature is the option to build fully customized modules ourselves and even have the ability to download custom modules made for other customers. This gave us the ability to really make Global Shop work exactly the way our company runs and still have it integrated with all of Global Shop's modules. Global Shop's staff has always been excellent. Their management is extremely accessible and always willing to go out of their way to make sure we are happy.

Pros: -Modules to help run every aspect of our business -Ability to customize modules to our needs

Cons: -Some aspects of the system can be complicated -Needs more tools to flush out problems created by users not using the system correctly (garbage in garbage out)

Powerful modern ERP

Feb 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Concerning a manufacturing company that is dedicated to maximizing value to the customer, Global Shop Solutions offers an ERP that provides access to high-end continual improvement tools without the complexity and cost of software used at much larger companies. The access to those tools such as SPC, CRM, inventory control, and workflow planning/scheduling then provides a means to gain significant competitive advantage in whatever market your firm operates in.

Pros: Global Shop's interface is intuitive. In that, the vast majority of its functionality is quite literally at your fingertips.

Cons: While Global Shop Solutions has incredible functionality for the price, it still seems to be primarily focused on a traditional model of manufacturing. Because of that, there are instances where certain modules don't quite fit with existing operations procedures and processes.

Recommendations to other buyers: Global Shop Solutions has knowledgeable staff that can address nearly any concern you may have prior to purchase. In addition, they offer webinars and free, in-house demos that can give you a much better idea of how their ERP can be integrated into your business...and how it may effect it. My advice is to take them up on these comprehensive pre-purchase services before making a decision on an ERP.

Global Shop Review

Feb 21, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: As a small manufacturing company we are underutilizing Global Shop's potential, however, regarding our customer demands, it satisfies more than 80% of our needs. It is a great interface for time tracking, generating part specific costs and reports. It is not so great when I want to track quality metrics not necessarily part related.

Pros: Global Shop has given our company a wonderful infrastructure for cost evaluation and reporting. It is also wonderful at time tracking for employee time on machines, jobs, or process. We use it as a comprehensive overhead tracking tool.

Cons: Modules are expensive and customizing applications is difficult. The user interface has a high learning curve for personnel when new to this type of ERP.

Recommendations to other buyers: If you want a comprehensive ERP for accounting, time tractability and management, and you have the capitol and need for a complex system to manage your daily revenue, Global Shop is a wonderful tool. If you don't have time or resources dedicated to learning and creating a complex data system, this is not for you.

Global Shop - The never ending nightmare

Jan 19, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: We looked at several ERP systems - but decided on Global shop almost Seven years ago - to put it best it is like a box of chocolates - you never know what you are going to get. We were just forced to do another update - We avoid and delay doing updates because global shop does not do any testing to see what and how the updates will affect other parts of the system. Many behind the scene issues take a time to realize you have a problem. They do like to make sure the issues make an impact on the financial statements. I was reading reviews recently (I wish I would have read them seven (7) years ago) but I have zero confidence in the financials produced by global Shop. Global Shop CRM is completely useless - a complete waste of time - This was a feature they did a demo and was a big reason why we went with Global shop - when they installed the system CRM was not available apparently it was a new feature - was not on the market yet - What is on the market now is nothing like what was in the demo.

Pros: Does a good job of managing inventory.

Cons: The system has a way to many internal issues - too many items not connecting - behind the scenes processing that does not connect the dots within the system. When you get technical help - they either go in a back door and fix something (short term) or they tell you there is a "bug" - And this is the first time anyone has experienced the issues -

Recommendations to other buyers: If you are considering buying this system - Do yourself a favor and Do NOT!! You will never know how much frustration and anger you will save yourself.

Already searching for something new

Nov 30, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: I have been working with GSS for over two years. This is a Tier III ERP software so don't expect too much in the way of integrated functionality. The system is very "buggy" and the data is suspect. Our company found the support to be very poor. Evidently GSS is too busy chasing new business to provide the value-added support the existing customers need. As a result, they get poor reviews from customers like me. We are in the process of migrating away from GSS and to another ERP provider.

Recommendations to other buyers: Keep searching

Needs a lot of work

Nov 28, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: I have used GSS for almost 2 years. The program is pretty powerful and has some nice ideas, but it is not intuitive and tends to have a lot of glitches. They make it so you need to have 17 step (click, open window, close, click another part of the program, screen-shot it, click close, click open... etc.) process for something should be one or two steps max. The program makes it so if someone messes up any one of the many clicks it screws up everything. For this reason it's hard to use and requires lots of continuous physical checks to make sure you are not snowballing problems. I don't understand why they can't make it so you can look something up in supply and demand and just click to do your required transaction. Instead, you need to have 6 screens open to gather all the information half of which you can't have open at the same time so you need to screen shot or write it all down just to finish a simple task. It's a great idea, but the user interface is cumbersome to use and less intuitive than a bag of bricks.

Pros: Could be a great program if they payed any attention to detail and how someone uses the program.

Cons: Cumbersome to use, glitches and not very intuitive.

Recommendations to other buyers: If you run a simple business, this program may work for you, but the company I worked for regretted ever getting it.

Easy to use

Nov 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Great easy to use loved it needed it u should definitely get it asap

Pros: Perfect

Cons: None

Global shop Review

Nov 08, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Comments: My experience with Global Shop has been okay. There are certain things I find pretty easy to use and certain things that took a while for me to fully understand why it works that way.

Cons: One thing I've encountered a lot with global shop is if something doesn't post correctly and I call to get it fixed, I feel like there isn't really much explanation as to why something didn't post. Then they take over my computer and do a whole bunch of stuff that I couldn't even try to follow to fix the issue.

A disappointment

Nov 02, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Comments: I "inherited" this program when I was hired into this company as the Accounting Manager. It is very cumbersome, not user-friendly at all. There are too many things the user cannot repair, purge or inactivate without calling Customer Service. They nickle and dime you for all "additional help" yet still charge high quarterly service contract fees.

Pros: The only plus I have seen is the ability to export certain data to Excel.

Cons: Most all of the program. If you have a problem in one module, it can affect all the others and make your life miserable. Help that is online is pretty lacking. They update report names and do not update the Help.

IT HAS HELPED ME WITH PURCHASING AND ASSIGNING COST

Sep 16, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: BE ABLE TO MANAGE ALL ASPECTS OF THE BUSINESS AND PURCHASING AND ASSIGNING COST TO JOBS AND TOOLING FOR PARTICULAR JOBA

Cons: SOMETIMES IT CAN BE REALLY SLOW MAKING PO'S AND INITIALIZING THE THE START UP CAN TAKE A LITTLE WHILE

Recommendations to other buyers: HAVE SOMEONE MENTOR YOU WHILE LEARNING THIS PROGRAM

Global Shop Solutions Review

Sep 16, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The product is very user friendly and powerful. The APS is a great tool for scheduling.You can easily find out questions from your customers within seconds as to where there product is and when it will be completed. We use Global Shop for everything from quoting to invoicing. The support team is wonderful, I would highly recommend this product.

Cons: I personally have nothing i do not like, if anything they could make there quality module stronger but it works just fine.

Recommendations to other buyers: Contact Global Shop Solutions they are the best! The support is great and they continually improve the product and the updates are easy to install.

A Buyer's Review

Sep 16, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I am a purchasing manager so I am in the purchasing and inventory side all day long. They are easy to use and I can have both modules open at the same time which makes my job easier. The vendor is great - very responsive.

Cons: The one thing that annoys me the most is limited number of characters that can be used when making a new item number in inventory. some of our numbers can be long and sometimes we need to abbreviate them to get them to fit.

Recommendations to other buyers: Be patient. Once you learn how to do something it becomes very easy because its set up in a logical manner.

Global Shop Review

Sep 16, 2016
4/5
Overall
2 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: The product offers a wide range of capabilities from end-to-end of the business. The capabilities of this product allow strong users a broad array of capabilities to drive business stability and growth.

Cons: The user interfaces are not clear or naturally intuitive. It's a powerful tool but it can take years to navigate the product.

Recommendations to other buyers: Look at the user interface and see if it naturally makes sense to use. Onboarding and ease of use by new users will be driven by the interface.

Highly customizable but does take time to figure out optimal use

Sep 16, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Will take feedback & follow up on questions / requests. We tend to be at the 'front edge' of implementation and come up with things that require research.

Cons: Having to be a few updates behind in order to keep system reliable. The maintenance module does suck, but we were told that when we loaded it up, so we appreciate the honesty.

Recommendations to other buyers: Visit someplace that has had it implemented for at least 3 years. Ideally someplace such as ours that uses most of the modules.

Pretty usefull tool when applied correctly

Sep 16, 2016
4/5
Overall
3 / 5
Ease of Use
4.5 / 5
Features & Functionality
2.5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Built with manufacturing /production accountability in mind

Cons: Would like to see it come with an actual user manual with the descriptive users instructions. IE: the how to use manual if you are the operations manager. The how to if your the Quality manager. The how to if you are the scheduler etc etc.

Recommendations to other buyers: Make sure to do all the training offered so that you can capture the costs properly

We have used Global Shop for almost 18 years now

Sep 06, 2016
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like how integrated this software is. It seamlessly combines all departments into one software package and allows traceability through all stages of product realization. I like the promptness of the vendor on technical support.

Cons: What I dislike about this software is the learning required upfront to navigate through this ERP package.

Recommendations to other buyers: Take the time to ensure that the software will be easy to use for all personnel required to use it. Make sure the ERP software provides complete traceability and shows product movement throughout your facility.

Utilized for 12 years

Nov 10, 2015
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pro's - straight forward / easy to learn. Comprehensive. CRM module holds sufficient information to reference.
Con's - CRM does not allow for flagging of follow-up notification.

This is a great product!

May 07, 2015
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The best part about this product is that it's an all-inclusive product which includes; payroll and accounting functions.

Cons: The CRM included within the Global Shop Solutions platform isn't up to par compared to Salesforce.com or Microsoft Dynamics CRM. However, the CRM does assist you in some areas if used.

Recommendations to other buyers: Make sure that you understand the needs of your organization prior to selecting and ERP.

Support Team is so helpful

May 04, 2015
4/5
Overall
1 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: If you need any help they are always there for you to assist in anything they can.

Cons: How many capabilities it has! It's hard to learn. Also if you change something in one area that affects other things. That's hard to learn. Not very user friendly, but I will get the hang of it

Recommendations to other buyers: Make it a little more user friendly. I would love if you could model more like apple products where it is for dummys.

Global Shop is a complete solution that exceeds its customer's needs!

May 01, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Global Shop's software has all the bells and whistles a company needs and would want from an ERP software package. Its technical support is always happy to help and responds very quickly to troubleshooting tickets. Global Shop also keeps pace or is ahead of current technology and industry trends so their software is always up to date, works on new platforms, feels fresh and new and functions as expected. Their customer support team is also wonderful to deal with and very helpful. Our account representative who is new to Global Shop's team, is how I imagine all representatives should be: prompt in following up with customer requests, eager to tackle new problems or questions that may arise, knowledgeable and maintains routine check-ins to ensure customer satisfaction.

Cons: At first, Global Shop Solutions software is very complex because it has so much functionality and capability.

Recommendations to other buyers: When evaluating ERP software packages, you should always ask to speak with customers of that software and read reviews to ensure a high level of customer success and positive feedback. Demonstrations, training and trials should also be readily available. We've had Global Shop Solutions software installed for over 20 years and don't plan on changing that.

We have been a loyal Gloabl Shop user since 2003.

Mar 25, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Great customer service and technical support. Here is a recent comment from one of our managers sent to the President of GSS; This morning at 6:00AM I got a call from our production control person that no one could log into Global Shop. I called your 800 number expecting to get a recording but to my surprise a very cordial lady answered on the first or second ring. She took my contact information and the basics of our issue and said a service tech will be calling. ¿Okay¿.¿ I think, but when? Within a few minutes your service tech calls me back. By that time I had my laptop fired up and had a remote session to my office opened. He started a Fast Support session, logged onto our server and within a few minutes had the problem resolved and we were back in business. Nice!!! Nice from start to finish! So tell your overnight call service what a great job they did. And thanks to you and to the GSS team. This is one of the many reasons I do business with Global Shop Solutions.

Cons: I'm a GSS believer! .

Recommendations to other buyers: GSS is a complete system with great integration between, manufacturing, accounting, quality and engineering all with great customer support and always with an eye on the future.

Global Shop Review

Dec 23, 2014
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It is a very flexible product that has the ability to track items we haven't been able to track before.

Cons: The interface is a bit confusing and some items are not as easy to find as in previous systems.

Recommendations to other buyers: Be patient. It has a lot of functionality that is fairly easy to utilize, once you get used to using it.

Global Shop is a flexible solution with many advanced/custom features

Dec 02, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's flexible software with continuous upgrades, and they have responsive employees. It's a good, solid company with good values. They listen to the needs of their users and find solutions. These solutions are shared with other customers. This software allows for company growth. It's a fully integrated solution that is extremely reliable. This is a solid company that is family owned and operated. They take pride in their product, and it is reflected in the software solution.

Cons: I like everything about this software and the vendor.

Recommendations to other buyers: It takes people and process changes to run any ERP solution. This is a great solution for medium size companies who want to have a customized solution. Stay up with the upgrades, and understand that you will need dedicated resources to work within the system.

Global Shop is the solution for growing companies

Nov 13, 2014
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the flexibility to have the software work for the way you run your business.

Cons: It would be helpful if you knew the formulas the reports were using and where the data was pulled from. It would also be helpful if there was flow chart type data that showed how all the information inter-related. Something that would tell you if you changed this setting or that setting what results to expect. Also, a way to know that by changing something what the trickle down effect would be. The search feature in the help section needs to be refined.

Recommendations to other buyers: Look at what kind of growth the software allows. You don't want to implement a system and then out grow it in a few years.

Global Shop

Sep 05, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Thus far, the product and vendor have been helpful and responsive.

Cons: There's nothing I don't like so far.

Recommendations to other buyers: Include as many people in your decision as possible and from every aspect of the company.

Solid and Flexible System with Advanced Features.

Apr 29, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The product is very flexible, detailed, and truly integrated. It is capable of delivering capabilities and options that most vendors only seem able to promise. This, matched with a very high reliability, makes the system a good match for most manufacturing organizations. The integration and interface make for a good user experience that is flexible enough to meet most users' needs. This is accomplished through the true integration of all major areas of functionality and makes operation very smooth. We rely heavily on the integrated Document Control systems to provide information relevant to users and customers through the manufacturing process and afterward. It is a huge timesaver and allows us to answer most customer questions on a single call, chat, or e-mail. Another great advantage of this is the company behind the software. First, you are dealing with a family owned company with no intention of selling. This speaks to the commitment of the company to the product and its support. Second, they are the developers of the software, which ensures a tight integration between modules and understanding of issues. And finally, the same organization selling and supporting the software is also writing it. This is huge and avoids drawn out finger-pointing sessions between the software company and VARs that leave you high and dry with other solutions.

Cons: Dealing with issues after upgrades and limited support for older versions are a hassle. Being that it is such a complex piece of software and is tweaked to each user's needs, I understand that issues crop up, but that doesn't make dealing with them any less difficult.

Recommendations to other buyers: I evaluated many ERP systems and continue to evaluate them as part of my position. This area of the software is continuing to change and grow at a rapid pace. You need to dedicate resources to continue to grow with it in order to gain new advantages that will help propel your business. Most importantly, when evaluating any software like this beyond your advanced feature requests, make sure integration is seamless and that the most basic activities work in your organization without a lot of extra work or extreme process changes. Change will be necessary with any ERP system change, but very simply, Global Shop is a product that just works. Insist on both onsite demos and talking with references that use the complete system when it comes to selecting a system that will work. If you don't see someone using more than a couple modules of an ERP system, that's a big red flag. Don't be satisfied with just one, either; talk to three or four. Any reputable vendor should be able to provide you references. When you start implementation, you need to take into account everything you do. You have to be able to deal with all your "exceptions." One certainty is every organization has exceptions in processes. Even if they are 1-2% of the time, you have to be able to deal with them.

Global Shop

Apr 21, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The system has an easy user interface. Their customer service is knowledgeable. They are constantly looking to add modules to improve business functionality. When customer service responds, they usually have a resolution.

Cons: Sometimes, tech support can be a bit slow to respond.

Recommendations to other buyers: This is a good company that supports their customers and their software. I have used Global in two different companies over 12 years and find it to be excellent in helping to improve inventory accuracy. It is also excellent at helping identify costing issues and looking at where improvements can be made organization-wide.

Good software with fantastic customer service

Apr 18, 2014
5/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: - Amazing customer service and support - Easy customization - User-friendly access to data and customer reports - Modules flow seamlessly together

Cons: Using forecast to plan capacity is a little cumbersome. Sales reports that use forecast to project revenue are not built into the system

Recommendations to other buyers: Understand your processes and needs, and be willing to adjust them to fit the best practices of any system you look at.

Great people, great software

Apr 18, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility to mold it to our specific needs in our plant processes makes my job easier and the company more efficient. The people in Global Shop are so willing to help, they are wonderful.

Cons: Processing the upgrades is a simple task, but there is always something not working correctly. I can't test everything, so we just fix the issue, and they take care of that right away.

Recommendations to other buyers: Be prepared to always learn. There is so much in this package that you will always be learning and starting up new things. We have turned on so many sections, and there is so much more we can do.

Global Shop happy customer

Apr 18, 2014
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The GS team is great to work with and solves my questions in a very short time. They are a great team to work with!

Cons: The product works great in manufacturing, but the accounting flow is complicated.

Recommendations to other buyers: If you are seeking a system for a manufacturing setting, this is a great product.

Most significant companywide improvement in 15 years

Apr 18, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: They are committed to the continued development of the software.The software handles all aspects of my business. They are also committed to customer support. It handled my business 10 years ago; it handles my business today; and it will continue to grow with my business into the future.

Cons: I would like to see R&D special requests be a bit faster.

Recommendations to other buyers: Make sure you do an onsite demo for all the ERP systems you are evaluating. See it firsthand and ensure all modules are being used. Companies that only use portions of the software are not capitalizing on the ERP concept. Also, go paperless, which Global Shop helped us do. It changes the culture of your business for the better.

A great solution for your manufacturing business!

Apr 17, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The product: GSS is truly a one-system ERP. Every aspect of our business will soon be done inside of GSS. There will be no more Word documents or spreadsheets! We utilize nearly all of the GSS modules and a few non-standard modules/programs in addition. One of the most valuable non-standard modules/programs for us has been the SolidWorks to GSS upload tool. This module allows us to model a custom job in SolidWorks and upload the Bill of Material directly to GSS. One last thing that is nice about GSS is that the number of options for your company is vast. If you don't like the way GSS handles a certain process/action, there is probably an option to change it. Or, with GAB, you can change it yourself or ask GSS to write the GAB for you. The vendor: GSS is great to work with. They respond quickly to inquiries or problems and have a variety of pre-recorded or virtual training options (not to mention on-site training) available. The product and vendor: GSS does not stop moving. GSS continues to make their programs and services better and better.

Cons: The product: GSS heavily utilizes Crystal Reports to generate nearly all reports. Almost a year ago, SAP (Crystal Reports) changed the level of process GSS was able to use, making the report generation slower. It has been a minor inconvenience, but an inconvenience nonetheless. GSS has been working on solutions for this, and it has gotten better with the latest updates. We are an update or two behind the current version (shame on us!), in which the update notes have included details about fixing this issue. Obviously, it hasn't been enough of an inconvenience for us to install the update immediately. The vendor: Occasionally, if you are requesting personal (virtual) training with a specific trainer or on a specific topic, you may wait possibly up to a week or two. This has only happened once or twice, and they are usually able to accommodate much quicker.

Recommendations to other buyers: GSS claims to be the One-System solution. They are. I would highly recommend going through extensive planning to implement this system. GSS can be tailored to exactly what you want, but during the implementation phase, you need to be clear and honest with GSS so they can help configure GSS to your needs.

Great software!

Apr 17, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software comes standard with all the modules. It is all-encompassing and very user-friendly. The software is very customizable, and the ability to generate detailed reports is great. Global Shop has a great customer service team. They are able to answer all of our questions in a prompt and efficient manner. When we updated from our old DOS-based ERP system, I thought that data transfer was going to be painful. Global Shop has developed an elegant solution, and the process was quick and smooth.

Cons: At times, the speed of the system can lag, and it varies from module to module.

Recommendations to other buyers: When we were on the search for a new ERP system, we looked at as many different systems as possible. Being a job shop, we felt that Global Shop addressed all our needs in one ERP system.