# Global Shop Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Global Shop Solutions the right Manufacturing solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79014/One-System-ERP-Solutions/reviews --- Global Shop Solutions 4.1 (71) [View alternatives](https://www.capterra.com/p/79014/One-System-ERP-Solutions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Reviews of Global Shop Solutions Ease of use 3.8 Customer Service 4.2 ## Pros and Cons in Reviews ET Emilee T Sales Account SpecialistMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: 1-2 years. “Positive, there is a learning curve for new users.“ May 27, 2025 LD Liam D ControllerMining & Metals, 11 - 50 employeesUsed the software for: More than 2 years. “This makes it difficult to write your own custom reports where you need to link tables into a view.3: Simple Requests are difficult to follow up on:a: Getting Data Out for simple analysis in excel is difficult or requires custom programming.examples:“ February 17, 2023 LD Liam D ControllerMining & Metals, 11 - 50 employeesUsed the software for: More than 2 years. “The software demo was terrific and focused on our daily needs.2b1: Having our daily needs met sounds great, but it does so in a very antiquated way.2b2: Its' almost like sending a purchase order request though the post office which could take 1-2 weeks vs sending an email or ordering online which happens immediately.3:“ February 17, 2023 LD Liam D ControllerMining & Metals, 11 - 50 employeesUsed the software for: More than 2 years. “List of Customers, Vendors, Purchases Activity, Vendor Payments, General Ledger Detail Activity, etc.b: Financial Report Writer very aged, difficult to use for ad hoc reporting needs4:“ February 17, 2023 LD Liam D ControllerMining & Metals, 11 - 50 employeesUsed the software for: More than 2 years. “The people are very friendly and support tries their best to be helpful.2a:“ February 17, 2023 Travis W Marketing ManagerMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “Overall, while Global Shop Solutions provides a comprehensive set of features for managing manufacturing operations, there are some significant drawbacks to consider.“ April 13, 2023 LD Liam D ControllerMining & Metals, 11 - 50 employeesUsed the software for: More than 2 years. “Unfortunately, I made the assumption that by having our daily needs met Global Shop would easily meet our reporting and data analysis needs. “ February 17, 2023 ## Showing most helpful reviews Showing 1-25 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jeff L. Engineering Manager Consumer Goods Used the software for: 2+ years ### "Robust System, Incredible Number of Features!" April 10, 2017 4.0 I have been using Global Shop for 9 years. There is almost nothing this system can't do. We have barely scratched the surface of some of the capabilities of the software. Customer support was hit or miss back in the early days of our installation. It was hard to get support on the phone or by email when you really needed it. Over the last 4-5 years they have placed an emphasis on improving their customer support team and it shows! Most issues are resolved by Tier 1 support, either immediately on the phone or within 1-2 hrs by email after the entry of a support ticket online. If you have a more in-depth issue (which I usually do, unfortunately) the ticket is moved to Tier 2 or R&D, which can take longer but is usually resolved in a reasonable amount of time. The support staff is very friendly and always willing to do what it takes to resolve an issue or point you in the right direction to a new feature/function you may need. As with any system, there are some issues/challenges to deal with. While many of these have been addressed through updates, there are some withstanding. There is a lack on continuity from module to module as it pertains to search functions and feature properties. When searching for an item within the database there can be up to 4 different types of search windows that all behave a little differently. Small issues aside, this is a great product and I am sure they will resolve these issues in time as they have with any number of issues in the past. Their focus has always been customer driven and they live up to it every time I need them to. Review Source JP Joe P. President Used the software for: 2+ years ### "We have been using this software now for 4 years and it's paid for itself a few times over" June 14, 2017 5.0 Pros 1\. It cut our purchasing time literally in half, we can now run our MRP on a daily basis thanks to automated purchasing. 2. Our on time delivery increased from 72% to over 90% using the APS feature. 3. The ARC store has thousands of custom reports that were developed by Global Shop for specific customers and they make them available to all of their customers. if you see one you would like to try just install it. 4. We have full visibility of all of our work orders currently in the shop (we currently ship over 900 different work orders a month). 5 the supply and demand screen is the most useful tool I have worked with. 6. you can tell immediately if your making or losing money on a specific job. 7. Very customizable. 8. it's in all in one system no more different systems for MFG, quoting, quality and finance. Cons 1\. Sometimes when major updates are released there a quite a few issues that have to be fixed after install via hot fixes. 2.Training classes are only held in Houston which can run into quite a bit of money for a 1, 2 or 3 day class for air, lodging, food and transportation. 3. Sometimes it takes a bit of time to get an answer to a problem Review Source JT John T. GM Mining & Metals Used the software for: Less than 6 months ### "Global Shop - The never ending nightmare" January 19, 2017 2.0 We looked at several ERP systems - but decided on Global shop almost Seven years ago - to put it best it is like a box of chocolates - you never know what you are going to get. We were just forced to do another update - We avoid and delay doing updates because global shop does not do any testing to see what and how the updates will affect other parts of the system. Many behind the scene issues take a time to realize you have a problem. They do like to make sure the issues make an impact on the financial statements. I was reading reviews recently (I wish I would have read them seven (7) years ago) but I have zero confidence in the financials produced by global Shop. Global Shop CRM is completely useless - a complete waste of time - This was a feature they did a demo and was a big reason why we went with Global shop - when they installed the system CRM was not available apparently it was a new feature - was not on the market yet - What is on the market now is nothing like what was in the demo. Pros Does a good job of managing inventory. Cons The system has a way to many internal issues - too many items not connecting - behind the scenes processing that does not connect the dots within the system. When you get technical help - they either go in a back door and fix something (short term) or they tell you there is a "bug" - And this is the first time anyone has experienced the issues - Review Source JH Joseph H. Mining & Metals Used the software for: ### "A great solution for your manufacturing business!" April 17, 2014 5.0 Pros The product: GSS is truly a one-system ERP. Every aspect of our business will soon be done inside of GSS. There will be no more Word documents or spreadsheets! We utilize nearly all of the GSS modules and a few non-standard modules/programs in addition. One of the most valuable non-standard modules/programs for us has been the SolidWorks to GSS upload tool. This module allows us to model a custom job in SolidWorks and upload the Bill of Material directly to GSS. One last thing that is nice about GSS is that the number of options for your company is vast. If you don't like the way GSS handles a certain process/action, there is probably an option to change it. Or, with GAB, you can change it yourself or ask GSS to write the GAB for you. The vendor: GSS is great to work with. They respond quickly to inquiries or problems and have a variety of pre-recorded or virtual training options (not to mention on-site training) available. The product and vendor: GSS does not stop moving. GSS continues to make their programs and services better and better. Cons The product: GSS heavily utilizes Crystal Reports to generate nearly all reports. Almost a year ago, SAP (Crystal Reports) changed the level of process GSS was able to use, making the report generation slower. It has been a minor inconvenience, but an inconvenience nonetheless. GSS has been working on solutions for this, and it has gotten better with the latest updates. We are an update or two behind the current version (shame on us!), in which the update notes have included details about fixing this issue. Obviously, it hasn't been enough of an inconvenience for us to install the update immediately. The vendor: Occasionally, if you are requesting personal (virtual) training with a specific trainer or on a specific topic, you may wait possibly up to a week or two. This has only happened once or twice, and they are usually able to accommodate much quicker. Review Source PR Paul R. Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great Company, Fanastic ERP Solution" February 23, 2017 5.0 We have been using Global Shop for well over a decade and it has grown with our company. It's been great to see all the new features and modern enhancements they have been putting in recently. It does an excellent job tracking our manufacturing costs and getting things scheduled on-time. It would have been impossible to achieve our current 99% on-time delivery without their scheduling system. We use everything from scheduling to payroll and with the integration of all the modules it saves us a ton of time and money that would otherwise be split up into different software packages. My favorite feature is the option to build fully customized modules ourselves and even have the ability to download custom modules made for other customers. This gave us the ability to really make Global Shop work exactly the way our company runs and still have it integrated with all of Global Shop's modules. Global Shop's staff has always been excellent. Their management is extremely accessible and always willing to go out of their way to make sure we are happy. Pros \-Modules to help run every aspect of our business -Ability to customize modules to our needs Cons \-Some aspects of the system can be complicated -Needs more tools to flush out problems created by users not using the system correctly (garbage in garbage out) Review Source RD Robert D. Vice president/Plant Manager Farming Used the software for: 2+ years ### "Plant Manager- Approval of Global Shop Solutions ERP" March 29, 2018 5.0 This system is great! You can buy this system and just keep adding or turning on the things you need. We just integrated our Tool Dispensing Machine with GSS for Real Job Costing analysis. It is still early in, but I can now see what tools and how many the employee used on the job. This cost is then added to the total expense required to make the parts. We also like the play back recorded features to aid new users to GSS. Pros Global Shop Solution is a great ERP system. I love when a customer calls and ask for a Job Update, I just click open the work order and can see just about anything, quantities already completed, hours on the job, what steps are remaining. But GSS doesn't stop there, they have dash boards for everyone, scheduling, outsourcing, attendance, etc. Cons Like any new computer system, you have to learn where to view certain needs. But GSS has some friendly Icons that helps. Review Source PC Peter C. Electrical/Electronic Manufacturing Used the software for: ### "Solid and Flexible System with Advanced Features. " April 29, 2014 4.5 Pros The product is very flexible, detailed, and truly integrated. It is capable of delivering capabilities and options that most vendors only seem able to promise. This, matched with a very high reliability, makes the system a good match for most manufacturing organizations. The integration and interface make for a good user experience that is flexible enough to meet most users' needs. This is accomplished through the true integration of all major areas of functionality and makes operation very smooth. We rely heavily on the integrated Document Control systems to provide information relevant to users and customers through the manufacturing process and afterward. It is a huge timesaver and allows us to answer most customer questions on a single call, chat, or e-mail. Another great advantage of this is the company behind the software. First, you are dealing with a family owned company with no intention of selling. This speaks to the commitment of the company to the product and its support. Second, they are the developers of the software, which ensures a tight integration between modules and understanding of issues. And finally, the same organization selling and supporting the software is also writing it. This is huge and avoids drawn out finger-pointing sessions between the software company and VARs that leave you high and dry with other solutions. Cons Dealing with issues after upgrades and limited support for older versions are a hassle. Being that it is such a complex piece of software and is tweaked to each user's needs, I understand that issues crop up, but that doesn't make dealing with them any less difficult. Review Source NT Nathan T. Quality Engineering Coordinator Oil & Energy Used the software for: 2+ years ### "Powerful modern ERP" February 22, 2017 4.0 Concerning a manufacturing company that is dedicated to maximizing value to the customer, Global Shop Solutions offers an ERP that provides access to high-end continual improvement tools without the complexity and cost of software used at much larger companies. The access to those tools such as SPC, CRM, inventory control, and workflow planning/scheduling then provides a means to gain significant competitive advantage in whatever market your firm operates in. Pros Global Shop's interface is intuitive. In that, the vast majority of its functionality is quite literally at your fingertips. Cons While Global Shop Solutions has incredible functionality for the price, it still seems to be primarily focused on a traditional model of manufacturing. Because of that, there are instances where certain modules don't quite fit with existing operations procedures and processes. Review Source HT Heather T. Human Resources Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great Customer Service, Fantastic ERP System, Easy to Use!" March 30, 2018 5.0 If you want to learn more about the use of this software, I recommend signing up for the Global Shop Friday Features! It is such a great added benefit and has been useful many times when I want to learn different modules and functions. Pros As the Human Resources Manager, my primary use of Global Shop is the Payroll function. This function is very simple to use and very user friendly. It is wonderful at time tracking for employee time on machines, jobs, or process. I love that this function gives me the ability to export the necessary reports straight to our payroll provider, which saves me time and makes my job easier. We have been utilizing the training capabilities within GS to create training guides for certain departments and it has saved me a ton of time not having to write out each step. Being able to screenshot each step of the process is wonderful and really helps my training process. Also, the support team is absolutely wonderful to deal with and very helpful anytime I have questions on how to better our system. Cons At times, the speed of the system can lag, and it varies from module to module. Review Source LW Larp W. Director of Supply Chain Aviation & Aerospace Used the software for: 2+ years ### "Great ERP Software" November 17, 2017 5.0 Highly recommend. Excellent product, User-friendly software, and people friendly company. Pros Great ERP software for fast-growing organization. The upgrade path from 13.0 to 16.2 was quite straightforward and provided support at every step of the process. Best experiences with their customer service and support team. All questions got resolved promptly. Our Account Manager is knowledgeable and very caring. The most important is Global Shop Solution is highly ethical and social responsibility. That is usually a good sign of how well the company is and how prosperous their future will be. Cons I hope Global Shop Solutions has an on-site training in the local area near us. (Southern California) Review Source RR Randy R. Production Planning Manager Construction Used the software for: 2+ years ### "RK Mechanical customer since 2008" April 4, 2017 4.0 I implemented Global Shop at a previous employer (Custom Window Co) and have been system admin. at 2 companies. Have been using GS for 10 years and love it especially GAB and your customer service. Pros GAB and customer service Cons some areas have bugs that continue through updates, some process could be more efficient. Review Source JC Jackeline C. owner Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Business consultant" December 5, 2018 5.0 The technology it’s really advance for the price Pros This product it’s great it helped my company to have a better control of our inventory. Keeping track of it was a lot more work. Cons Sometimes the product it’s so easy to use that it make it complicated because we were used to go around through so many steps and this is in front of us! Review Source JJP Joel Jr. P. Production Planning and Control Inventory Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Beyond your Expectation" June 5, 2018 5.0 Pros The GS system was very helpful in terms of production planning, inventory, capacity and monitoring of the items, status and finished date. Cons The product works great in manufacturing, but the accounting flow was complicated and the price was indicated in every product. Review Source CE Chuck E. Purchasing Manager Consumer Goods Used the software for: 2+ years ### "A Buyer's Review" September 16, 2016 4.0 Pros I am a purchasing manager so I am in the purchasing and inventory side all day long. They are easy to use and I can have both modules open at the same time which makes my job easier. The vendor is great - very responsive. Cons The one thing that annoys me the most is limited number of characters that can be used when making a new item number in inventory. some of our numbers can be long and sometimes we need to abbreviate them to get them to fit. Review Source mL matt L. Controller Construction Used the software for: 6-12 months ### "Global Shop Review" April 5, 2017 4.0 I have been using GS for 7 months. There are some good features and some things that could be improved. I am coming to training at the end of April, so hopefully i will learn more tools and tricks. Pros Exporting data to excel. most reports are easy to use. Cons Using some modules are slow. Need to be able to speed up access to data. Review Source AD Adam D. Vice President Mining & Metals Used the software for: 2+ years ### "Global Shop Review" September 16, 2016 3.5 Pros The product offers a wide range of capabilities from end-to-end of the business. The capabilities of this product allow strong users a broad array of capabilities to drive business stability and growth. Cons The user interfaces are not clear or naturally intuitive. It's a powerful tool but it can take years to navigate the product. Review Source ES Erica S. Accounting Manager Aviation & Aerospace Used the software for: Less than 6 months ### "A disappointment" November 2, 2016 2.0 I "inherited" this program when I was hired into this company as the Accounting Manager. It is very cumbersome, not user-friendly at all. There are too many things the user cannot repair, purge or inactivate without calling Customer Service. They nickle and dime you for all "additional help" yet still charge high quarterly service contract fees. Pros The only plus I have seen is the ability to export certain data to Excel. Cons Most all of the program. If you have a problem in one module, it can affect all the others and make your life miserable. Help that is online is pretty lacking. They update report names and do not update the Help. Review Source EM Ema M. Accounting clerk Aviation & Aerospace Used the software for: Less than 6 months ### "Global shop Review" November 8, 2016 3.0 My experience with Global Shop has been okay. There are certain things I find pretty easy to use and certain things that took a while for me to fully understand why it works that way. Cons One thing I've encountered a lot with global shop is if something doesn't post correctly and I call to get it fixed, I feel like there isn't really much explanation as to why something didn't post. Then they take over my computer and do a whole bunch of stuff that I couldn't even try to follow to fix the issue. Review Source LM Lisa M. Electrical/Electronic Manufacturing Used the software for: ### "Global Shop is the solution for growing companies" November 13, 2014 4.5 Pros I like the flexibility to have the software work for the way you run your business. Cons It would be helpful if you knew the formulas the reports were using and where the data was pulled from. It would also be helpful if there was flow chart type data that showed how all the information inter-related. Something that would tell you if you changed this setting or that setting what results to expect. Also, a way to know that by changing something what the trickle down effect would be. The search feature in the help section needs to be refined. Review Source DE Danielle E. Vice President Mining & Metals Used the software for: 6-12 months ### "Support Team is so helpful" May 4, 2015 3.5 Pros If you need any help they are always there for you to assist in anything they can. Cons How many capabilities it has! It's hard to learn. Also if you change something in one area that affects other things. That's hard to learn. Not very user friendly, but I will get the hang of it Review Source JM John M. Electrical/Electronic Manufacturing Used the software for: ### "Most significant companywide improvement in 15 years" April 18, 2014 5.0 Pros They are committed to the continued development of the software.The software handles all aspects of my business. They are also committed to customer support. It handled my business 10 years ago; it handles my business today; and it will continue to grow with my business into the future. Cons I would like to see R&D special requests be a bit faster. Review Source AK Andrew K. Aviation & Aerospace Used the software for: ### "Global Shop " April 21, 2014 4.5 Pros The system has an easy user interface. Their customer service is knowledgeable. They are constantly looking to add modules to improve business functionality. When customer service responds, they usually have a resolution. Cons Sometimes, tech support can be a bit slow to respond. Review Source JY Joe Y. Mining & Metals Used the software for: ### "Global Shop happy customer" April 18, 2014 4.5 Pros The GS team is great to work with and solves my questions in a very short time. They are a great team to work with! Cons The product works great in manufacturing, but the accounting flow is complicated. Review Source jG justin G. Manager Consumer Goods Used the software for: Less than 6 months ### "Easy to use " November 14, 2016 5.0 Great easy to use loved it needed it u should definitely get it asap Pros Perfect Cons None Review Source ET Emilee T. Sales Account Specialist Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Global Shop Solutions Experience" May 27, 2025 4.0 Positive, there is a learning curve for new users. GSS has a good support staff, but they change for help with most things. Pros Global Shop's advanced planning features and visibility across departments makes tackling big jobs more manageable. Cons The complexity when it comes to determining priority and the different features that communicate with one another. Review Source Similar Products Featured