# Page 2 | Global Shop Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Global Shop Solutions the right Manufacturing solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79014/One-System-ERP-Solutions/reviews --- Global Shop Solutions 4.1 (71) [View alternatives](https://www.capterra.com/p/79014/One-System-ERP-Solutions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 2 - Reviews of Global Shop Solutions ## Showing most helpful reviews Showing 26-50 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LD Liam D. Controller Mining & Metals Used the software for: 2+ years ### "Worst Professional Decision I ever made" February 17, 2023 1.0 1: The people are very friendly and support tries their best to be helpful.2a: The software demo was terrific and focused on our daily needs.2b1: Having our daily needs met sounds great, but it does so in a very antiquated way.2b2: Its' almost like sending a purchase order request though the post office which could take 1-2 weeks vs sending an email or ordering online which happens immediately.3: Unfortunately, I made the assumption that by having our daily needs met Global Shop would easily meet our reporting and data analysis needs. I was wrong in this assumption. Pros 1: The Product Demo knocked it out of the park.2: Does what it is supposed to do.3: Depending upon your company size it is better than a shoe box.4: Very Strong References Cons 1: Pervasive Database is like stepping back into 1995Compared to MSSQL:a: Database Backups and Restores are difficult and timelyb: Difficult if not impossible to find internal resources with Pervasive Skills unlike MSSQL.c: Very limited to Non-Existent 3rd Party Apps2: Poorly Designed Tablesa: There are Master Tables that contain multiple rows of Data for a single Header Record where the data definition in the same column of data differs between rows. b: There is no single General Ledger table, rather there are separate GL tables for each module. A better design would be to have a single table with a column to identify its source.c: Data Base Column Names are inconsistent. The same field in two separate tables often have different names. This makes it difficult to write your own custom reports where you need to link tables into a view.3: Simple Requests are difficult to follow up on:a: Getting Data Out for simple analysis in excel is difficult or requires custom programming.examples: List of Customers, Vendors, Purchases Activity, Vendor Payments, General Ledger Detail Activity, etc.b: Financial Report Writer very aged, difficult to use for ad hoc reporting needs4: One of our requirements to purchase was to complete a site visit to a company utilizing the software. Unfortunately the selection process was kicking off during Covid and nobody was willing to let us in their doors. If we had seen it in use, we would not have selected it.5: Very Dated Reason for choosing Global Shop Solutions I was one of three decision makers involved with the process.Global Shop was not my choice but I supported the other two decision makers because the demo was so strong.In hindsight, the other two decision makers are farsighted and really liked the big buttons on the main navigation screen. I think this weighed heavily on their decision making.If I was aware of its shortcomings I would have steered the decision committee elsewhere. Review Source BC Brett C. IT Manager Aviation & Aerospace Used the software for: 2+ years ### "Global Shop Solutions" August 10, 2021 5.0 Pros This product comes out of the box with all the modules and many custom programs that can be downloaded. Other ERP's have a base package and addons must be purchased ( which adds up quick) Cons I don't know if I could pick a specific function of Global Shop I don't like. Most issues are due to a lack of training. The team is very helpful and knowledgeable to help when you reach out to them. Reason for choosing Global Shop Solutions American Made product with great customer support. Great reviews and track records. Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) The ability to have both a manufacturing and accounting package all under one hat Review Source JD Joe D. Systems Administrator Automotive Used the software for: 2+ years ### "Global Shop Review" December 14, 2023 4.0 Overall, GSS has been very user friendly and quite simple to master. For the average user all the way to the technical side, its not all that difficult to understand. Pros I like how Global Shop has the capability to be customized and tailored to specific users needs. Their GAB programming isn't all that difficult to learn and utilize. Cons Updates can take a good amount of time as well as when Hotfixes are applied, a lot of the time they break other parts of the system (this has to do with some of our customs as well as options). Alternatives considered [Plex](https://www.capterra.com/p/196551/Plex/) Switched from [Epicor CMS](https://www.capterra.com/p/255450/Epicor-CMS/) Old ERP was EOL and upgrading was too pricey. We liked the Accounting as well as reporting capabilities of GSS Review Source PK Paul K. IT Manager Shipbuilding Used the software for: 2+ years ### "Global Shop - Complete ERP system" April 26, 2022 4.0 It works. There are some large learning curves for certain parts, though. It is a very configurable, competent ERP. Some parts are very mature and just flow. Others can use some polishing. Pros There is always a way to get something done. If you have questions. support is a call or email away. Cons Can be a bit clunky and heavy. I understand that they want to be everything to everyone, but there is a lot of stuff in the way sometimes. Alternatives considered [Infor VISUAL](https://www.capterra.com/p/165211/VISUAL-ERP/) Reason for choosing Global Shop Solutions We were so out of date that we looked around for a new one and decided on GSS Switched from [Infor VISUAL](https://www.capterra.com/p/165211/VISUAL-ERP/) Global Shop was better for us Review Source JS John S. International Sales Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Absolutely horrible user interface. " August 18, 2017 1.0 We’ve been using this program for about 13 months now and I struggle to find anything to say that is positive. In summary, if anyone is considering using this program to make their work simpler, they’ll be very disappointed. Below are some notes. Note; I have paragraphs and paragraphs of how bad this program is but I'll try to be brief. The user interface is, without question, the worst I’ve ever encountered in almost 30 years of working with computers. Text interface is awful. Sometimes when you first click a field, any input will then erase and replace what’s in there. Other times when you first click a field, any input will append what is already in there. Sometimes you have to hit “enter” to get your edit accepted, other times you have to “tab” to have it accepted. Sometimes it will let you input lower-case, sometimes it won’t. Also, sometimes the field is case-dependent, but most times it is not. Text: cursor placement. Sometimes mouse-clicking in the field places your cursor at the home position. Sometimes it places it at the end of the text. Sometimes it actually is highlighting ALL of the field. You don’t know what it’s going to do because it does it differently depending on the window you’re working in. Concerning text, you have to press the “insert” key to keep from overwriting text when editing a field. Overwriting is GSS’s default action and there is no control-z function to correct any mistake, should you happen to overwrite what was in the field. Many of the GSS windows don’t have a “minimize” button; only an “X”. I don’t like that GSS’s windows take precedence over all of the other windows on my machine. Even though I’ve selected (let’s say) Outlook to view right now, GSS’s inventory browser always stays in front of it. I can still click around and work in the Outlook window but the GSS inventory window is displayed in front of it. The only way to get it out of the way is to CLOSE it. There’s no minimize button. Doing an order or a quote makes you open a new window for your lines. However, the old window (header) stays open and blocks what’s behind it. You can’t move it, either because it’s not the active window. The cut/paste form fill interface is very difficult to decipher and almost impossible to use if you don't have an insert button. Can’t control-Z. If you get GS’s text interface (above) wrong, you can’t control-z to undo. Again… Windows 95 had this action. This can’t be said often enough. You can’t control-Z. There is no “undo” functionality. You can’t even close/abort an order w/o saving it. Copy and paste, even insert, are a mystery. It always behaves differently depending on the specific window that’s open. In closing, I would recommend that you run -with all your might- away from this sophomoric attempt at a user interface. Cons This program will not interface with Windows(tm). Among other things, you cannot use control-Z. Formatting is not possible. Review Source Travis W. Marketing Manager Machinery Used the software for: 2+ years ### "An ERP solution that seems like it is stuck in the past." April 13, 2023 3.0 Overall, while Global Shop Solutions provides a comprehensive set of features for managing manufacturing operations, there are some significant drawbacks to consider. The steep learning curve and poor user interface can make it difficult to use efficiently, and the software can be expensive for small and medium-sized businesses. Additionally, the limited integrations and support can be problematic for businesses that rely on multiple tools or require quick issue resolution. Pros Comprehensive features: Global Shop Solutions provides a wide range of features for managing manufacturing operations, including inventory management, production scheduling, and job costing.Customizable: Global Shop Solutions is somewhat customizable, allowing you to tailor the software to fit your specific needs and processes. Cons Price: Global Shop Solutions can be expensive, especially for small businesses with limited budgets.Complexity: The software can be complex and may require significant time and resources to fully implement and integrate into a business's operations.Limited integrations: Global Shop Solutions may not integrate well with other software or platforms, which can be problematic for businesses that rely on multiple tools. Review Source SL Steve L. IT Support Machinery Used the software for: 2+ years ### "IT Support Opinion" April 5, 2017 3.0 As person supporting the software, I find it a bit difficult. We are not able to fully use the installer module. We have to uncheck a number of options because they cause problems. We uncheckPervasive because the module installs Pervasive 12 and we are on Pervasive 11. It took several problem installs and a support request learn this. We uncheck Crystal because the current Crystal reports will not correctly print our tags. It took almost a year to find the cause of this issue. We are not notified when new installers are released nor are we told what issues they may have, e.g., the Pervasive 11 issue. The installer is still not complete. We have to manually add components after the install because of issues with the client. During the last update, the instructions clearly stated we could update the clients before updating the server. This was not true and caused the client to quit working. We discovered this after pushing out the updates to all of our workstations. The overall impression is that the software is slow. We have done everything we can to speed up the server, new VM with more memory and more processing power and 64 bit Pervasive. Still too slow. Generally speaking support is good. Support generally resolves any issues. However, response time varies from almost immediate response to days after submitting request. IT Info feature of the client are an issue. We have been told we cannot trust the Workstation Components of this feature, although the info on the screen changed significantly this morning. We have had an ongoing issue with the Workstations listed since the list is not cleared when a workstation signs off. The GUI time field does not match the time on the server nor the time on its workstation. This is an issue for those clocking in and out. Errors messages are a problem. We cannot look them up in help and there is no forum nor other place to find out what an error means. So we usually have to submit a support ticket unless we have already encountered the error. So comment above about support response time. Pros It is full featured. Support is generally good. Cons Slow. Info about installation is not disseminated. Review Source PM Pat M. ERP Database Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Excellent experience over the past 10 years" April 4, 2018 5.0 GSS has been a good fit for us by providing a fully developed, all-in-one business resource, from a software provider that acts more as a partner than a vendor. Pros We find GSS to be a highly developed ERP tool with some very sophisticated functionality; not all of which we need to take advantage of, but is there if/when we decide to. The extensive range of selective parameters allowed for flexibility in how we configured the software to function for our business, so the implementation process was key for us. And we find, even 10 years in, that these software options along with GSS’s continual commitment to software enhancements have been able to keep up with the evolving processes and informational demands of our business. And I can't say enough about their customer service support.. extremely responsive, always professional, and highly competent. In almost every instance, our service calls have been responded to the same day, and the norm is resolved to satisfaction within 48 hours of initial contact. With our business going 24/6, this level of responsiveness is critical. Cons Issues we had with moving between modules to gain information - or a "big picture" approach - have been satisfied with the introduction of dashboards throughout all areas of the software. Some lag in the system has developed from recent changes within the software but we believe are being addressed. Review Source SW Steven W. Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Operations Manager" March 27, 2017 5.0 We went live in Global Shop on 04-01-15 and in virtually all areas of our company, it's simplified how we operate. Is there a learning curve? Yes, but we went into the transition expecting a learning curve! It was new, complex software that took the place of multiple homegrown systems. It took 4 months from when we started till we went "live", which for us exceeded our expectations. Pros 1\. Customer Support - Global Shop was and has been with us every step of the way. It's an understatement to say selecting an ERP system is a big deal! There will be questions/issues to work through and when those questions/issues come up, you need answers ASAP. Global Shop has been there for us. 2. Simplifies operation - Having everything one umbrella has been a game changer for us. No more double entering. 3. The list goes on - Advanced Planning/Scheduling, visible inventory, real-time job costing, auto-purchasing, etc. Cons 1\. The shop side has been fantastic. The office gals had a tough time transitioning the accounting side to Global Shop from Quickbooks. Although one thing I will say on this is, Global Shop was always there to answer questions, and now after we are up and going our accountant says her job is easier. 2. Updates (we've been updating yearly). We are committed to staying up to date with the software. So far I've done three updates. Two were seamless and one took a bit more work. Review Source JW Jennifer W. Office Manager Oil & Energy Used the software for: 2+ years ### "The good and the bad" October 19, 2017 4.0 There are some widgets/features on GSS that we do not use. Also, some of the features we use a shortcut (basically) instead of doing things the long way. Sometimes it is to our advantage, others it is not. Pros Payroll is an easy feature that I like on Global Shop Solutions (GSS), it is very simple. I have used other payroll software that was very difficult to use. Accounting (A/P & A/R) are also very functional. Quoting, Shop Orders, Cons Speed, it is very slow at times and Crystal Reports are ALWAYS slow. So many reports to print, some cannot be simplified. Many Error codes that need a hotfixes or cannot be fixed. These are the basic cons, the extended list of error codes, and hotfixes are very long and daily. Review Source RoSD Rose of Sharon D. Business Development Manager Medical Devices Used the software for: 1-2 years ### "Global Shop offers scalable big-ERP functionality for small shops." April 10, 2017 5.0 Love the all-in-one approach that Global Shop offers for the small to medium size manufacturing companies. Quick support - if I ask "can we do this?" they most often have a way free-of-charge for me to implement. The only company I know that allows me to use software improvements paid for by other customers at no extra charge. They are continuously improving and the .NET platform rocks. Glad we went with them! Pros I like the intuitive for navigating between various functions. In most places if you're thinking "boy, I'd like to see how that \_\_\_ is set up." (for example, part number, work order, sales order, purchase order, etc.) there is typically a short-cut that will take you from one screen to another - and it's in a logical place. Cons It's very complex and comprehensive and there are multiple ways to do many functions. It takes a while to train people on it, though there are many ways to get training. Review Source JP Jeremy P. Quality Engineer Aviation & Aerospace Used the software for: 2+ years ### "Global Shop Review" February 21, 2017 4.0 As a small manufacturing company we are underutilizing Global Shop's potential, however, regarding our customer demands, it satisfies more than 80% of our needs. It is a great interface for time tracking, generating part specific costs and reports. It is not so great when I want to track quality metrics not necessarily part related. Pros Global Shop has given our company a wonderful infrastructure for cost evaluation and reporting. It is also wonderful at time tracking for employee time on machines, jobs, or process. We use it as a comprehensive overhead tracking tool. Cons Modules are expensive and customizing applications is difficult. The user interface has a high learning curve for personnel when new to this type of ERP. Review Source PO Paul O. IT Manager Mining & Metals Used the software for: 2+ years ### "Global Shop is a complete solution that exceeds its customer's needs!" May 1, 2015 5.0 Pros Global Shop's software has all the bells and whistles a company needs and would want from an ERP software package. Its technical support is always happy to help and responds very quickly to troubleshooting tickets. Global Shop also keeps pace or is ahead of current technology and industry trends so their software is always up to date, works on new platforms, feels fresh and new and functions as expected. Their customer support team is also wonderful to deal with and very helpful. Our account representative who is new to Global Shop's team, is how I imagine all representatives should be: prompt in following up with customer requests, eager to tackle new problems or questions that may arise, knowledgeable and maintains routine check-ins to ensure customer satisfaction. Cons At first, Global Shop Solutions software is very complex because it has so much functionality and capability. Review Source JJ Jeff J. IT Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great ERP package, works great, support is amazing and the owners are great!" June 14, 2017 5.0 Pros The interface is great! Everything always seems to work well, look well, and whenever something isn't working well the support staff are amazing at resolving issues! No overseas helpdesk, it's all local in Houston, TX! The owners and managers at Global Shop are among the best I've ever encountered too! Cons Well, for all of it's pro's the one con I can say is the first thing that always comes to mind is the annual cost to maintain it.. it's a little expensive. Review Source JK John K. Operations Mining & Metals Used the software for: 2+ years ### "Great ERP software" March 8, 2017 5.0 I have been a Global Shop user/administrator at our company for almost 10 years. The software is easily navigated and has some powerful tools. We find that the accounting side has all the details you would ever need. Job costing is very thorough and easily extracted. Pros Great detail. Great reports. Cons There are several ways to get to the same information. Make sure you choose the path that works best for your needs and stick with it. Review Source jF joe F. Quality Eng. Aviation & Aerospace Used the software for: 2+ years ### "An improvment from what we had before" May 15, 2017 4.0 Pros inventory/BOM tracking of inventory and needed item is helpful and works well. I helped look a lot of systems when we bought this one, seems like most bag for the buck for what we needed. Cons quality package is weak, does not track or report well and does not track cost of scrap the way we would like without splitting jobs. Report do not pick or filter out trends well. Review Source CB Cory B. Prod. Control Manager Aviation & Aerospace Used the software for: 2+ years ### "Customer Service has always been Great, all questions get answered quickly. As time has progressed, the global system is extremely slow" May 17, 2017 4.0 Pros Supply and Demand with Edit is great. Makes navigation painless and easy as far as the manufacturing side. Customer Service is outstanding. Cons I am not sure if it is the added features or maybe added seats, but some days the system is so slow it is frustrating to use. If we had the option to turn off the features that slow it down that would be great Review Source NP Natasha P. Accounting Assistant Machinery Used the software for: 2+ years ### "Global Shop" April 10, 2017 5.0 When I first started working at Profab the ERP system that they had was horrible to use, and there was no check and balances before posting things to the system. Being an accountant, that's the one thing i like is that i am able to check things over before its just submitted for payment or invoicing. Pros easy access to being able to locate things in multiple areas. Cons Not having the capabilities export some reports Review Source BR Bob R. Inventory Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Needs a lot of work" November 28, 2016 2.0 I have used GSS for almost 2 years. The program is pretty powerful and has some nice ideas, but it is not intuitive and tends to have a lot of glitches. They make it so you need to have 17 step (click, open window, close, click another part of the program, screen-shot it, click close, click open... etc.) process for something should be one or two steps max. The program makes it so if someone messes up any one of the many clicks it screws up everything. For this reason it's hard to use and requires lots of continuous physical checks to make sure you are not snowballing problems. I don't understand why they can't make it so you can look something up in supply and demand and just click to do your required transaction. Instead, you need to have 6 screens open to gather all the information half of which you can't have open at the same time so you need to screen shot or write it all down just to finish a simple task. It's a great idea, but the user interface is cumbersome to use and less intuitive than a bag of bricks. Pros Could be a great program if they payed any attention to detail and how someone uses the program. Cons Cumbersome to use, glitches and not very intuitive. Review Source LB Layne B. Defense & Space Used the software for: 2+ years ### "Software To Grow With You" April 7, 2017 4.0 The ability to customize Global Shop is key, since it allows an organization to find and maintain its' processes without trying to fit into a pre-defined mold. The support team is knowledgeable in their product, and willing to get to the bottom of every issue. Pros customizable, relatively easy to report out of once you know where to look Cons Pricing model Review Source GM Greg M. Shop Manager Mining & Metals Used the software for: 6-12 months ### "Shop Manager" January 25, 2019 1.0 Pros Allowed us to purchase the system outright. They do give you all modules out of the box and provide free training (although it is very weak) Cons Do your research THIS IS OLD SOFTWARE. Their system's source code is written in the old language of COBAL. The user interface looks nice but I assure you this is old software! No screen functions the same we keep getting Cobal Error codes when we try to do simple tasks like enter a dollar amount into a quote. There is no continuity in the system. Every screen looks like you are operating a different software. Review Source JB Jon B. CFO Mining & Metals Used the software for: Less than 6 months ### "We have been a loyal Gloabl Shop user since 2003. " March 25, 2015 5.0 Pros Great customer service and technical support. Here is a recent comment from one of our managers sent to the President of GSS; This morning at 6:00AM I got a call from our production control person that no one could log into Global Shop. I called your 800 number expecting to get a recording but to my surprise a very cordial lady answered on the first or second ring. She took my contact information and the basics of our issue and said a service tech will be calling. “Okay….” I think, but when? Within a few minutes your service tech calls me back. By that time I had my laptop fired up and had a remote session to my office opened. He started a Fast Support session, logged onto our server and within a few minutes had the problem resolved and we were back in business. Nice!!! Nice from start to finish! So tell your overnight call service what a great job they did. And thanks to you and to the GSS team. This is one of the many reasons I do business with Global Shop Solutions. Cons I'm a GSS believer! . Review Source RC Rich C. Operations Manager Plastics Used the software for: 2+ years ### "Very dependable and great customer service!" April 26, 2018 4.0 Appreciate the follow up by Reps but really no explanation necessary. I would say 99.9% of the time we get efficient and effective response times from Global Shop. I wish all my vendors were as good as Global Shop! Thank you again for your efforts and yes you have your hands full with training but a very important business process! Go Training! Pros Continuously improving systems to meet ever changing business demands. Technical support very good and tremendous potential to customize. Cons Add-in such as ARC and GAB need more explaining of purpose and functionality. A lot of "Script" or User Fields with little explanation. Review Source SB Steven B. VP of Operations Automotive Used the software for: 1-2 years ### "Global Shop ERP Review" April 4, 2017 5.0 Global Shop has helped our organization improve has a whole, provide us with the tools to manage and evaluate true costs and help us provide the service our customers demand. Pros This software is a complete package at an affordable cost. It provides many options Cons Takes time to master it but once you have played with it for a while it is a time saver Review Source KE Kelly E. Sales Manager/IT Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Global Shop Solutions Review " September 16, 2016 4.5 Pros The product is very user friendly and powerful. The APS is a great tool for scheduling.You can easily find out questions from your customers within seconds as to where there product is and when it will be completed. We use Global Shop for everything from quoting to invoicing. The support team is wonderful, I would highly recommend this product. Cons I personally have nothing i do not like, if anything they could make there quality module stronger but it works just fine. Review Source Similar Products Featured