# Senior Insight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Senior Insight the right Electronic Medical Records solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79031/AL-Insight/reviews --- Senior Insight 4.4 (14) [View alternatives](https://www.capterra.com/p/79031/AL-Insight/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Senior Insight Ease of use 4.5 Customer Service 4.6 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Patient Care Technician Used the software for: Less than 6 months ### "A great cloud-based assisted living management platform!" May 4, 2018 4.0 Pros Easy to learn and navigate for new users even if you are not very computer savvy. My team was able to learn this app in a short time. Cons It can be slow at times and takes a while to load everything up. I usually have to restart or just leave the app open for a while to let it load. Review Source SG Sharon G. Administrator/Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software and Great Support Team" July 7, 2017 5.0 Ease of use, practicality, it touches every section that we need to run our facility and take excellent care of our residents which is our ultimate goal! This software addresses every issue related to senior care. Pros the Excellent Customer Service!! Whenever we need training or education on a specific part of the software, the Senior Insight Team are always just a phone call away to assist us in any way that they can. They make our team feel as if they are there for us, no matter what! I have personally called on a weekend and had a response phone call back......a business cannot ask for more than that!! Review Source CM Cristie M. Wellness manager Used the software for: 6-12 months ### "As the wellness director I use it about twice a month. It does most of what I would like it to do. " July 6, 2017 3.0 Pros There are lots of options and allows departments to work together, see and input information to share. Cons Sometimes I would like it to be easier to customize it to fit our facility needs better and be more effective. Review Source Response from Senior Insight August 18, 2017 Cristie - We tried to contact you a couple of times without any luck. We offer customization, much you can do yourself or we are happy to assist. If you would like assistance with this please contact us at 888.368.5557, Regards, Senior Insight Team SS Sheila S. Owner/LPN/Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "We had a very pleasant experience. " July 3, 2017 5.0 The ability to get resident information no matter where I am in the world and able to fax, email the information. Of course the ability to keep documents in the program has made us go 80% paperless Pros Easy to use for all staff to understand the ability to connect to our Inform so staff has the care plans in hand has been a Hugh plus. Staff being able to connect no matter where we are is another. Cons Marketing and prospective resident area. I don't like how they have it set up. Hard to follow . If it was set up by oldest to newest date or easier to retrieve the information. Could be less complicated. Review Source MK Mauricio K. Resident Care Director Hospital & Health Care Used the software for: 2+ years ### "very good, easy to navigate, straight forward and user friendly. " July 6, 2017 5.0 I was able to self teach and use software effectively, ensuring service plans were completed accurately and on time Pros Easy to navigate around. I am not computer savvy but was able to self teach the software and have no issues starting, editing or completing service plans. Cons I would like to have been able to add in certain things such as actual move in dates as well as initial admission dates, I had to hand write them in as an alternative Review Source HL Heather L. Administrative Hospital & Health Care Used the software for: 2+ years ### "Nice program " August 17, 2017 4.0 Pros For me not being to computer savvy the efficiency of the whole program is easy to operate. Easy to find information. Cons The only con I have is not being able to back date on assessments I at times do not get time to get things done on time or start it and didn't save it on time when I go back to Finnish it I have to write the current date . Could be more my fault verses yous :) Review Source DD Danielle D. RN/Facilities Manager Hospital & Health Care Used the software for: 2+ years ### "Straight forward and easy to use" July 6, 2017 4.0 Charting from anywhere! Pros The functionality of it. I like how easy it is to use and it is easy to learn new functions. The calendar is very useful, I like that pictures can be added. Cons We do not use all feature yet. It also takes a while to load sometimes, printing format isn't always correct. Saving things takes a while even with good internet occasionally. Review Source AS Amanda S. RN, nurse manager Hospital & Health Care Used the software for: 2+ years ### "This is a very user friendly system. " July 12, 2017 5.0 Time savings, easy reporting, faxing, detailed care plans, CNA and nurse care documentation. Pros It is user friendly. It allows the nurses to clearly communicate the residents' needs to the staff through ecares. The faxing capabilities saves time and paper. Any issues or concerns are addressed immediately. Review Source LH Lexis H. LPN Used the software for: 1-2 years ### "very smooth flowing experience, easy to navigate and has many useful features" January 11, 2018 4.0 Pros that we are completely paperless, and can remotely do everything needed at home in case of an emergency. Cons when entering vitals, you have to continually go back to residents and pick the residents name and then enter the vitals, it would be nice to have a scrolling list of residents names Review Source DG Denise G. RN Used the software for: 6-12 months ### "Still learning the software, but like what I see so far" July 7, 2017 4.0 Pros Like how it is user friendly and the fact that he always is willing to work with us. We are required by state regulations to have certain documentations and he has been creating these documents. Review Source KB Kassandre B. Activity Director Used the software for: 1-2 years ### "Great!" July 6, 2017 5.0 Pros How simple it is. It's easy to use and navigate in between windows. I also like how you can see all the residents to chart on them. Cons It can be really slow at times. I typically have to set it down and come back to it. Sometimes it doesn't refresh right or the ecares don't load right. Review Source BK Brianna K. RSM Hospital & Health Care Used the software for: Less than 6 months ### "Wonderful" July 7, 2017 4.0 Less material cost. Easy way to check on staffs meds and signing. Pros Easy accessibility to all options. I enjoy not having to flip page after page of paper. Now it's all right at the swipe of a finger tip. Love it. Cons Can sometimes not want to go back to the previous page. You have to close app and go back in. Also not a real fan of the locking notes. Review Source RR Ruby R. DON Hospital & Health Care Used the software for: 6-12 months ### "I did not get to use it long, but I really liked it" July 7, 2017 5.0 Pros That I had control of how I wanted the MAR to be done; print a daily census, being able to print one order and not having to print the entire MAR when something was added. Review Source LE Louise E. Assisted Living Resident Services Coordinator Used the software for: Less than 6 months ### "I use this software to track resident records and medications " July 6, 2017 5.0 Pros I love how easy to use. Clear pages to switch back and forth. Can put in a lot of info on the resident. Cons The editing function is difficult and confusing. I can't figure out how to "edit" existing family information. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.