Who Uses This Software?

Smartsheet's intuitive online project management app is used broadly across organizations to track and manage diverse types of work for teams large and small, from enterprise companies to SMB's.


Average Ratings

766 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $14.00/month/user
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Smartsheet.com
  • www.smartsheet.com
  • Founded 2006
  • United States

About Smartsheet

Smartsheet, an online work execution platform, enables project management & task collaboration that is redefining how teams work. Its easy to use interface, coupled with file sharing, gantt charts, kanban view and work automation features have helped it quickly grow into a favorite business app for productivity. *2015 Google Marketplace App of the Year *2015 Microsoft O365 App of the Year *Gartner Cool Vendor 2015 - Project & Portfolio Management


Smartsheet Features

  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Portfolio Management
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Business Rules Management
  • Collaboration
  • Data Mapping
  • Lifecycle Management
  • Process Analysis
  • Process Capture
  • Process Change Tracking
  • Process Mapping
  • Process Modeling & Design
  • Process Simulation
  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Bug Tracking
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Product Roadmapping
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Supports Agile
  • Supports Scrum
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking
  • Collaboration Tools
  • Cost-to-Completion Tracking
  • Gantt Charts
  • Kanban Board
  • Milestone Tracking
  • Percent-Complete Tracking
  • Prioritization
  • Status Tracking
  • Time & Expense Tracking

Smartsheet Reviews Recently Reviewed!


Fantastic Product

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Smartsheet is an amazing product and helps keep our whole company on schedule and collaborating in real time. It is really flexible and easy to start using.

Once you have used it for a while, you will want to do more and more with it, and there never seems to be a limit to what you can do. They are also constantly adding new helpful features. One that was really useful to me was a kanban view called cardview. But there is also classic spreadsheet view, gannt view, and calendar view.

In addition to sheets, you can also run reports off the sheets which filter the data down for particular users or departments. These reports can be editable or read-only. You can also look at your data in real time using dashboards.

We have been using Smartsheet for several years now, and we still feel like we are only scratching the surface of its capabilities.

Another great feature is that you can have unlimited free collaborators. These people can use the sheets/reports/dashboard and enter data. However, it is only the paid users who can create and maintain the sheets. Over time, you may find more people in your organisation want to be creators, and it is easy to add licenses as needed.

Cons: There's not much I can say negative about this software. On rare occasions there can be unexpected outages or loss of functionality, but that is very rare indeed. There are sometimes maintenance windows on the weekend which can last up to 4 hours at a time, but these are advised well ahead of time. I think the only business that wouldn't want to use smartsheet is one that operates 24/7. If you are a normal Monday to Friday business, smartsheet will be fine for you.

Overall: Great customer service. Ever-improving features. 100% cloud so you can collaborate from anywhere with virtually any device (desktop and/or app).

Smartsheet has become an indispensable part of how we run our business.

Greatest Mastersheet of them all!

Jun 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: Smartsheet is portable tool - downloadable Smartsheet App. I can access it anywhere and any device I like, most especially when I'm in a call and I need to access my Smartsheet I just use my phone. The best way to put your records either old records or new is to use the Smartsheet, it will keeps tracks and give you relevant results that make your business successful. I can say Smartsheet is my partner in life he give me what I want like to plan, capture, track, automate, and report on work at scale, it's very helpful for our team to analyse and realize things that needs for improvement in terms of work.

Pros: Smartsheet helps me do my work more easier and faster. I really appreciate how Smartsheet helps and understand what company needs. Best Application Ever! It's very easy to configure and display what you want to search even if the data storage is so large, it can still be on the right track that you looking for. For my project that have a lot of campaigns, I can easily group all my tasks on what ever priority level, and the corresponding deadline for the task. It's one of the basics that is bigger plus to every business man out there. Moreover, each row may display emails stored within it, files attached to it, with a discussion board connected to the task. I'm always excited and thankful every time it resolves any updates, notifies interested staff, and tracks of document versions, sending alerts for approaching deadlines.

Cons: People out there might say other App is better but I assure you Smartsheet is the best. You just need to gain your skills by the help of Smartsheet, your business will be successful in the future.

Smartsheet has the perfect balance between usability and feature set

Sep 22, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Not as complicated and cumbersome as MS Project, which tries too hard to apply complicated logic to your project plans. Smartsheet simply gives you the ability to create plans of any level of complexity. Conditional formatting allows easy review of start/finish dates and who is assigned what. Collaboration is easy and effective as you can share with different levels of permission, and export only those elements you want others to see and work with. Having the product in the cloud makes access simple and reliable. Only once in 3 years have I not been able to access my project plan immediately, and even then it was up within 5 minutes. Easy to learn and train others on, so you can bring collaborators in quickly. Easy to edit as it uses all the intuitive elements of cut/paste and drag/drop. Vendor has been helpful when needed, but mostly in the background which is what I want. I just need functioning software and a place to go for help, not endless tips and promotions.

Cons: Creating a backup is a challenge. It's not intuitive and involves way too many menus and steps. There should be a simple way to create a backup offline for audit or versioning purposes. There needs to be an auto-save feature. I've had new collaborators lose their work because they forgot to manually save. For a product that operates with the ease of Google Docs in the cloud, the expectation is that there is an auto save feature. The 10-minute reminder message is not sufficient.

Recommendations to other buyers: Do the 30 day trial. Import your existing project plans or build a new one. I don't do complex resource allocation and capacity planning, so you may want to explore that functionality if you use the full feature set of MS Project, but for 99% of project management this tool gets you up and running and managing your projects effectively. These types of products are supposed to make your life easier, not introduce a whole new system to learn on top of your project, and Smartsheet seems to get this.

A functional hybrid of project management software and excel

Jan 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Smartsheet is fantastic if you are a project manager or anyone that tracks things collaboratively. I use it daily to keep track of projects. It is like google sheets but has much more functionality with a unique blend of project management flavors. It is easy and intuitive once you get the hang of it, and doubly so if you are accustomed to using google sheets. Even if your teammates don't have licenses, you can invite them to look at and collaborate with your project, add comments, attachments, and even alerts. As an applicant tracker, I use it to keep track of new hires. We attach their new hire paperwork to the smartsheet (instead of emailing sensitive documents) and other HR members can go in and look and progress, check off when they do their part (benefits orientation, enter into payroll etc) so i can keep track of where the employee is in the process.

Cons: There is a bit of a learning curve. When you first use it, you think that there isn't much difference to google sheets, but once you go through the training, see examples and use it for awhile, it is hard to go back to google sheets because it just doesn't have the functionality you need. Some of the formula functionality of say, excel is missing, but they are making improvements to the platform all the time.

Smartsheet is an amazing tool to keep projects moving along!

Sep 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet is my all time favorite marketing software! Not only can you include and integrate project management, sales and other departmental functions but for marketing alone Smartsheet allows you to easily manage campaigns, events, content calendars, website and allows for initiative tracking (i.e. - results). Within each of these functions, you can assign users who are in charge of projects, enhance the internal communications by parties seeing where one is in the process and collaborate amongst many different departments. It truly allows for multiple business functions to be able to come together in one place for a strong marketing, sales and project management platform.

Cons: Smartsheet can operate very slowly when there is a large amount of data in a certain sheet. It decreases the strong user experience and also can make the process more cumbersome at times. The sheets can also be deleted with one click of a button and never be recovered again so you have to be mindful of your actions on the sheet and know all users who are using the platforms have been properly onboarded.

Overall: Smartsheet allowed me to personally increase the project management aspect of my role. It also allowed me to quickly and efficiently manage and update campaigns, content calendars and other key pieces of our marketing organization to keep projects moving forward.

A Smart Way To Manage Your Projects

Nov 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Comments: While many businesses continue to move in the direction of a clean and more streamlined user interface, Smartsheet continues to expand the capabilities of its products through its grid interface of a spreadsheet-like appearance. Despite popular belief, this format is still very effective and highly used in places where metrics are essential and number crunching is calling all the shots. With enhanced filters and views, one will be surprised at how powerful Smartsheet really is. I would personally recommend trying this, even for a trial, and get the feel for what Smartsheet can actually do.

Pros: Smartsheet brings the familiarity of using a spreadsheet and transform the way you manage your projects through their grids. Smartsheet is a complete suite of tools that allows your business, big or small, to manage and deliver on your products efficiently. Its list of features is quite extensive: Dashboards provide full visibility of the project and its status. With key metrics represented for the entire project, you can visually see the progress your teams are making with each project. This allows for quick response and adjustments where needed without having to dive too deep into the details. You can display your projects in one of various ways, each with their own unique set of advantages: from a Gantt chart view, to a cards (Kanban) view, to a calendar view. Provide portals for team collaboration and generate forms to capture the information you seek. Add to that attachment capabilities, notifications, alerts and reminders, plus reporting and so much more... and you have a well rounded complete suite of applications that helps you manage your projects and your business more effectively.

Cons: Smartsheet has no inherent cons. And the only thing I may consider as such would be that of bringing a spreadsheet-like format of its grid into use when trends are deviating from this format slowly. Other than that, Smartsheet does offer what its name implies... "smart" use of its various components to effectively manage a business.

Easy and functional Project and Task management for Collaboration

Dec 04, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: A wonderful tool that easily replaces Microsoft Project for 90% of companies. Affordable and very collaborative.

Pros: The web based interface looks like excel, and response much better than even Google Docs. The main focus is project management - allowing you to create tasks, timelines, milestones and completion notifications. These are all shareable - invite a user to the sheet and they can enter or edit data - which might just be clicking the COMPLETE box, or it could be entering a large portion of data. Even with multiple users in the sheet at once, the system keeps sync with ease. It is the main tool we use for cross department and external partnerships. It has the main functionality that you want out of Microsoft Project, but is cloud based and anyone familiar with excel will be able to use it.

Cons: The sheets have similar functions to excel, but the means of editing those formulas are not good. Thus will not replaced excel, but it does replace Project for a fraction of the cost and a drop of the training required to use it. The alerts can be annoying at time, sending you multiple alerts if you don't set them up just right. The limitation on the number of rows will eventually force you to create duplicate archive sheets if you use them as a tracking/complaint type log.

Smartsheet is a PM's dream tool

Oct 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: Where do I start? I used to rely on MS Project to manage my projects, but I hated it. MS Project is designed as a one-size-fits all program for all projects. The only problem is it is a poor design to solve that problem. MS Project is way too complex and difficult to use. It is feature rich, sure, but you need to read a manual to learn how to leverage all of the features. Smartsheet solves all those problems, for me anyway. It is simple to use. If you know how to use Excel, you can learn Smartsheet's and become fluent in navigating its interface and product in 1 week of regular use. I rely on Smartsheet everyday to help me manage complex projects, budgets, and timelines. I do not know what I would do without having access to the tool anymore. It is my #1 needed tool on the job period.

Cons: The only thing I dislike about the tool is that it is associated with hard work! That being said it solves many of my challenges, and is a fantastic product that enables me to manage complex projects with ease. There is nothing that I truly dislike about SS.

Makes my life SO much easier

Dec 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Device independence and cloud storage allow for full-team collaboration without purchasing extra copies of an application.

Cons: I would like it even better if a file were able to have several sheets, like in Excel

Overall: I have been using Smartsheet for over three years and absolutely love it.

As a project manager, it is difficult to run a project through Microsoft Project and still have the entire team able to see and/or update the plan. Smartsheet allows full control over who can see, who can edit and who can share the project plan. It allows team members to make status updates and pull reports.

It is MSProject functionality with MSExcel ease of use. And being cloud based, it is device independent and your team members do not have to own a copy of the software to see the plans.

In the past, I would need to create my project plan in MS Project, but export to Excel or PDF in order to share with team members who did not have an MS Project license. That was very time consuming and usually required some re-formatting.

Smartsheet solves those problems and allows more efficient collaboration. I pay for it out of my pocket I like it so much

Recommendations to other buyers: Try it out for 30 days for free... by the time you get to the end of the 30 day trial, you will be a convert, maybe even an evangelist!

Capterra loader

Making Your Work Easier and Accurate with Smartsheet

Oct 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about Smartsheet is how it turns complex tasks, which requires adequate time and efforts into an easy role. I mean, with feeling some data (transactions), by just a clik of a button, all the things get done. Again, it is a cloud based platform, which means, with the use of the Internet, one can have its access. The process of implementation is easy and takes less time. It has numerous features, that makes its great.

Cons: My problem with is the issue of creating backups. This platform lacks automated backup feature, which can make work easier, and in the case of Internet disconnection, the work of the user remains. Again, the vendor should link this feature of backup with auto saving of files. The two aspect can guarantee the security of the users' information and data.

Overall: Smartsheet has solved most of the business challenges, where by just giving it the required inputs, all things get done. It is an advanced tool, that considers the current diversity of the businesses. I like the customer's support team, which are very responsive.

It works, people like it, and it's easy to use.

Oct 03, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: My company uses Smartsheet for project tracking of multi-year projects across several continents, time zones, and team functionalities. I've been using the product for about nine months, and even while I feel like I understand it well and am reaching the productivity I seek, I still keep learning more features that it has to offer. So far it has been really great for us, as it allows so many options for you, but does not require that you have to wade through them all just to get a simple task done. So many platforms offer crazy amounts of features and KPIs, of which 80% go unused, but in order to do what you want you have to go through menu after menu after menu (cough SAP cough).

The simple Excel-style interface is what really makes the difference for our teams. They see something that looks familiar, and they feel more comfortable with it. It's easy for them to enter data (just like Excel), and the learning curve is gentle. Most of my teams got up and running in about a week, and that's really something!

It's quickly becoming the go-to tool for so many of the old things we used to manage through Excel and Outlook. The best part is that the features are not "in the way" of your working. If you need task management, project management, log books, alerts, etc. this tool can do it. And, because it's so easy to share and publish, teams can work with others quickly, easily, and with a nice record of who did what. That's one of my favorite features about it. Each cell has a history that you can view, so you can see all the changes, who made them, and at what time. It's a really powerful feature.

And, to cap it off, the support team is really great. They're putting out developments all the time, and actively seek feedback from their community for said developments.

I would recommend to anyone who wants to have an all in one work collaboration platform that's easy for their team to use, unless you want each team member to spend 9 months studying the platform before they can do even the most basic functions.

Almost forgot the price. This software costs a fraction of what other software costs. We have close to 260 people using the platform, editing and viewing the sheets. Yet, we pay less for the YEARLY Smartsheet Team Plan than we pay to another software company so that one single user can have access for 6 months, and many of the features between the two are duplicated.

Finding your work balance as now become easier

Sep 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I just like the software for all the good that it has done to help more things more fluidly around in the company. Yes, you can most likely find other software that can do the same but come on this is actually the easier of all and the price point also helps too.

Pros: What I like about Smartsheet is the fact that you are not bombarded with so many complex and complicated ways to get things done. This software takes that all away and thus lets you start actually getting your ideas down quickly without the need of wasting time learning something difficult. This allows you to collaborate with other users quickly and easily. If you have a large file and don't want to show off everything that you have you can quickly export those elements and with different types of level permission. Since this software is not entirely saved on your computer you can move around with ease since this is Cloud based.

Cons: I do like Smartsheet, but there can be improvements made to this to make if better and faster. Like creating a backup can be made easier and thus it is not. It can be daunting at times trying to get this backed up. This is Cloud based and it should already have an auto backup feature or at least and easier way. The same goes for saving too. Auto-save should be an easy fix, right? Well I hope that this will be taken care of.

Capterra loader

Best Tool for Project Planning and Management. Easy to Implement and Use.

Oct 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There before, managing projects was the most complex and tiresome thing. Some of us tried to use excel sheet, and still, it did not work for us. However, Smartsheet came to save us from all the struggles. This is the most easy, and functional software that I have ever seen. One, it is user friendly, two, with the Internet connection, you can access it anywhere, anytime. Three, it is easy to implement and execute.

Cons: The only complication I idnetified concerning Smartsheet is by creating backups. This entails so many steps and actions, which needs users skills and competencies. I suggest that the developer think about other simple means of creating a backup even when online.

Overall: Generally, Smartsheet performs its obligations to almost 98%. The rest two percent, this people are constantly working for it. It is an online latform, which makes the work of proect management easier and fun. I love Smartsheet. I could recommend all the project managers among the business planners consider it.

Use it daily. Good collaboration and general usability.

Jan 11, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I do enjoy that I can share files out with anyone. I like that they can edit and I can see them immediately. The workspace is clean and it is far more powerful than I need it for. I'm sure I could get tricky with it and make it do flips and jumps, but I have heretofore not needed to make it do that.

Cons: I'll be honest in that this is nitpicking. The scroll-wheel on my mouse doesn't like the scroll down a smartsheet. It is by far and away the worst thing about this program I've found. It's so infuriating when I have a few hundred rows and I can't accurately scroll to a needed place. The side bar works well, but everything in the world allows a scroll now.

Please laugh at this and then do it... you'll understand what I'm saying.

Aside from that, this is less of a Con than maybe a pro but I feel like there's a bit of overkill under the hood here. I could easily be wrong in my limited scope so I hate to even list this as a Con, except that you're paying for it. I feel like if you use the full breadth, you win but it's just not super-needed or warranted if you're expecting a bunch of collaboration with people who don't want to be bothered.

Overall: Good stuff, if not better than I think it is. I like that I can give anything to anyone and control how much input they can have with it.

Does a few things very well indeed

Jan 09, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money

Pros: Smartsheet would not deny they are little more than a glorified spread sheet, but what they lack in sophistication they make up for in flexibility. There is a good reason so many office workers end up building ad-hoc tracking and analysis tools in Excel. It is simple enough and flexible enough you can throw something together quickly for a wide variety of needs. Smartsheet takes this to the next level allowing users to quickly build lists and data driven sheets, link them together in interesting ways, and then gives them simple tools to share and collaborate with others. The additional of a Gantt chart and Kanban board view of item lists allows teams to quickly develop a simple set of tools to manage projects and collaborate. For many small teams, this may be all they need.

Cons: While the TCO is compelling for smaller teams, larger teams will likely be underwhelmed with the fairly shallow set of features. Also, from a cost perspective larger teams will not find much of a price difference between this and more robust offering from other competitors.

Great cloud based replacement for Microsoft Project

Apr 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This is a blend of Project, Excel and Confluence.

Pros: So much easier to use than Project with much more useful functionality. The ability to assign tasks to people and have them add the detail of when and how it was completed is awesome - especially since it doesn't require any training as you can setup email check boxes. The ability to attach 10 files to each line is amazing - especially if the deliverable is a file. It's also very similar in appearance and use as excel - something almost everyone is comfortable with typing into. You can also interact with 3rd parties easily - giving them access to view, edit, respond, attach, etc. on projects. Multiple people are also able to interact in the sheet at the same time!

Cons: The web interface doesn't support all the good keyboard shortcuts as excel does, nor do you have access to all the wonderful and powerful formulas that excel does. Will only support so many items in a sheet - meaning if you have a long running log (like an interactive customer issue log) you have to create new sheets periodically.

Smartsheet is the ultimate data collection tool that is user friendly.

Jul 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love that SmartSheet allows for multiple tabs to organize data. You can also choose who has access to certain tabs. I also find the feature of attaching documents, images and notes EXTREMELY useful in the work that I do. We compile lots of information/documents on person's files that we work with, and we can include all of the information in 1 place, and anyone can add notes and information to the person's file. This is extremely useful for documentation among many people who are interacting with a customer we have. It is also easy to access and use from the iPhone app, which allows me to be more efficient as I am often on-the-go with clients and do not have my computer out.

Cons: For the business that I do, I can't think of a better priced program or more user-friendly program. It serves all of our needs, and is very user-friendly and safe for storing confidential information...no cons that I can think of except sometimes when you change tabs, it will not save information you put into the tab you switched from.

I use SmartSheet for project management

Apr 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's great software, kind of like a cross between Excel and an online project management platform. If you've worked with spreadsheet software in the past, it will feel intuitive. It has a ton of features that are excellent for project management and team work. Some of my favorite features are update requests (you can send an update request to anyone in your organization and it will ask them to update you on their progress in the context of your sheet or a cell within your sheet), as well as scheduling helpers and functions like SUM, AVERAGE, etc. I use it for keeping track of my scientific data AND managing my projects. Really great tool!

Cons: This is both a pro and a con -- the software development team is very on top of stuff, and they seem to make a lot of changes and updates. Fundamentally this is a good thing, but it's sometimes annoying to have to figure out a new UI all the time. There also isn't support for as many functions as Excel. For example, there's no standard deviation function.

Smartsheet - The Smart Option

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This program can do anything... the set up is the most difficult part which is typical for any new program. Take the time to set it up correctly and enjoy the benefits later!

Pros: This program is so easy to use... it is basically a live excel sheet. I love it because multiple people can work on the page at a time. It tracks all of the changes and have I said that it is EASY TO USE! No training necessary. There is also a mobile app that could use some updating but is usable! The collaboration that you can do with this program is amazing for someone in my field, construction. It brings together the office and the field seamlessly and makes tracking progress on anything a breeze! I love smartsheet!

Cons: The only con I can think of is it is a bit of an expense when you have a ton of employees... but I think the Pros outweigh the cons on this one! You will not be disappointed with Smartsheet!

Capterra loader

I call this 'excel spreadsheet on steroids.' If you need to save a lot of files, this is a must have

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Unlimited file storage in this cloud based system. You can basically create a spreadsheet that has limitless functionality. Upload files, photos, data, and keep a communication log. You can even use this program as a CRM if you want.

Cons: The app is a little tough to use for some of its features. when trying to open a row and see attachments, files, and sub-rows, it is often difficult to click on the right spot due to how small some of the icons are on the screen.

Overall: A cloud based storage program with a spreadsheet format. Ability to share with members of your team and collaborate is spectacular if that fits your need. You can set alerts to notify you when someone else on your team makes a change to a task, and you can quickly move large groups of data or files from one sheet to another by simply selecting them and clicking 'move rows to another sheet.' This will move the row AND all attachments in one quick step.

Affordable collaborative tool for small teams

Jun 16, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Our team adopted this almost 2 years ago and are still using it extensively. Not everyone in the organization likes the tools and some refuse to get on it, but those of us who use it have found it a valuable tool for collaboration within our team and also between several departments.

Pros: Ease of use - very similar to Excel in functionality while operating as a database. Collaboration - easy to use simultaneously as other team members, track changes, and maintain up to date info. Data links to Excel make complicated spreadsheets/dashboards link to collaborative site easier.

Cons: Clunky in its reporting - not a lot of flexibility to play with the data without completely redesigning the report. There are no graph functions for dashboards yet. Editing sheets that are linked to other sheets sometimes causes errors in links or reports because of small changes in headers, or similar.

Capterra loader

Smart and powerful tool to share knowledge and easy ways of collaboration.

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most important thing that I want to highlight about SmartSheet is that it let us design dashboards as well as reports in order to have a look on all sheets immediately. It is extremely easy to use and accessible anywhere anytime. It helps me do my work easily and quickly so in this sense saves our time. We can arrange and organize contents of our own choices. One of the greatest advantage is that we can work on SmartSheet even when we are outside from our company simply by having internet connection.

Cons: I like all the features of SmartSheets. There is nothing to complain about this fantastic app. One of the cons is that sometimes we have to face difficulty while loading this app but this problem occurs rarely. Except this issue this software is running perfectly with no hindrance at all. I am hoping for more advancement in SmartSheets in the near future.

Overall: Its an amazing app. I would say for a perfect project management, it is a blessing indeed. The productivity is considerably raised by using Smartsheets. It is too much easy to share single sheet that is really appreciable. Furthermore the presence of calander feature in SmartSheet make me aware about my weekly responsibilities. It is very helpful for our company and fulfill our needs.

Worth the time investment

Nov 01, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Works like a spreadsheet so users get it quickly.

Gantt, calendar , grid and cards all supported with the same data.

Resource management lets us plan well.

Works well with Gmail and google drive.

Cons: No repeating tasks...an odd thing to be missing.

No card view on mobile (yet).

It takes a bit of time to get things set up and not everything makes immediate sense.

Overall: We used this on and off for a while, planning with it but not tracking progress with it, it felt like we put effort in without adequate reward. Then we worked it out and it's now running everything, inventory management, task management, project planning. It's got all the flexibility of a spreadsheet without the downsides - no need for formulas if you don't want them, user management built in, resource management across sheets, attachments to rows, pictures in cells, dependencies and much more.

Capterra loader

Lots of tools and feature at your fingertips with a simple interface

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm a spreadsheet guy, so this method of organizing work and projects in a spreadsheet type style is great for me. Plus, Smartsheet doesn't limit you to that view, providing a bunch of ways to work with and review the data making it pretty likely there's already a style that works with your method. So easy to rank items, move them around, and customize fields.

Cons: It can be expensive. I'm using it because one of our partners uses it and shares some sheets with me. I love it but haven't managed to convince my company to invest in it yet.

Overall: Overall, this is my favorite tool for managing projects, lists, tasks, etc. Hands down. So easy to set up and customize and share. Much more intuitive than other programs that require a bigger learning curve. I know that I'm barely scratching the surface regarding the built-in tools and functionality available. Plus, Smartsheet hold regular webinars on various topics which are very helpful, as is their access to various methods of support.

A nice and lighter alternative for MS Project

Nov 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: In general, Smartsheet works great for me. However, I am not a full-time project manager but I am a CTO. But I do need project management functionalities and for that SS works out great for me. Also, it's less expensive and it's lightweight. So, overall, a very good tool that is to be considered by small companies where budget might be a constraint.

Pros: All the useful features that you an find in MS-Project are present in Smartsheet. It's very lightweight. And more importantly, it's much cheaper

Cons: The calendar - as I found out, it only supports US date format but not other date format. So, while working with global team, that sometimes come out to be a challenge. Also, if multiple people are viewing a sheet at the same time, the changes are not real time. The changes don't get saved until you click "save".

Smartsheet helps keep me organized and on task

Apr 21, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The integration with Outlook so I can upload a task received in an email so information is all in one place and I can set alerts so I don't miss a deadline.

Cons: Sometimes some of the features are difficult to understand.

Overall: I have been using Smartsheets for a couple of years. We have been able to embed price sheets for online website that are dynamically updated; use sheets to collect RSVP for events and have the totals linked to a sheet that totals and sends alerts to several people for follow up. The feature of linking to Outlook makes it so easy to add a task to a sheet without ever having to leave Outlook. New features are released often and keep improving the product. I would highly recommend Smartsheet.

Recommendations to other buyers: Sign up for their webinars or watch the videos to learn all of the new features when released. Also take time to look at templates for ways to use the sheets in your industry.

Trinity Logistics

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its ease of use. You can use it for complicated projects or a simple to do task list. Our team loves it for staying accountable. The ability to export in excel and do simple math functions is a bonus and keeps our team working very collaboratively. We have used a lot of project software and this one by far is the best for ease of use.

Cons: Reporting can be a bit tricky and a little bit of an issue if you are trying to roll up to a single report. Although it does have reporting and they have just upgraded that feature. I am anxious to see how that works now. They are always improving their software which is also a plus as far as we are concerned.

Overall: Collaborative tool to keep everyone on track.

Smartsheet is a useful project management tool

Feb 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Automatic alerts and updates that can be created by any number of factors, a great time saver for notifications and communication. Each cell also has a history so information isn't ever lost.

Cons: Resource views don't accurately measure workload. Turnaround time for a deliverable should be separate from the actual time it takes an employee to complete a task to enable both an accurate timetable for a client and help management with proper resource allocation. Currently, if a task is designated with a duration of a few days for turn around time, the assigned employee is also designated as fully resourced for that time frame. Users looking to use this tool for both aspect may be disappointed.

Smartsheet gives our team a way to track & monitor ongoing projects via a shared document.

Mar 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet has some extra "data" that you can add to your lists -- like NOTES. The notes list who entered them -- which is very helpful on multi-user lists. Being able to add attachments and "rank" line items is also a huge benefit. Our team has also found that each of us prefers to look at the documents in a different order -- which SmartSheet accommodates. It only takes a few clicks to get the list re-ordered how you want to see it.

Cons: lines are assigned to an individual person, it would be helpful to be able to add multiple people to the same task line. Unless you create a "combined" user, there doesn't appear to be a way to have more than 1 person assigned,

I think the ability to re-order the list when I want is a huge help, since the other members of my team typically prefer a different sort order. The only caveat is that I found how to re-order and organize/view the data was not quite as straightforward as I would have thought -- but it is more than doable!

Overall: Shared team organization for project lists, etc.

Capterra loader

Smartsheet

Dec 29, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The top feature of Smartsheet for my job is the ability to have multiple users in the same spreadsheet making changes. Before using smartsheet we always had to remind other users to exit out of the spreadsheet so that someone else could go in and add lines. Being able to make changes to the spreadsheet when someone else is in it is a huge plus for our work. I also like the ease of use. We got the software for that one spreadsheet but I now use it for all my spreadsheets.

Cons: It would be nice to have all the functions of excel in regard to formulas but I get by with what they have and can 99% of the time found a way to make the software do what I need.

Love Smartsheet to collaborate on projects

Aug 01, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is a newly purchased product at my organization. We are new to the functionality but we LOVE it so far. Currently, we are invested in it to help keep us organized and on task for our meetings and events. We are a small group who wears multiple hats but it can get overwhelming making sure we get everything done as a team in a particular timeframe. So far our account manager at Smartsheet has been reliable and helpful to getting us all familiar with the product. You can't go wrong with the product if you're looking for something to help you with work/project management as they are really good. Of course you can use it but you also need to be able to stay in it to stay on task and follow up/through when needed.

Cons: So far no complaints. We are currently using this system as a group to keep us on the same page with our varies meetings and event and other important projects.

Overall: Great project and work management system. Great customer service/technical support.

Collaborate easily with Smartsheet

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: What I like about Smartsheet is that I can easily store my documents and files used at work at the same time share them with my team. It makes collaboration easy by sharing them with my subordinates so they can easily update and access the files. With this, I can submit my reports on time and address further action and areas of focus for my team to keep up with projects. Smartsheet help us achieve our goals and effectively monitor the team's performance. It has templates available for different industries which enables us to save time and deliver quality results.

Cons: Smartsheet's quality and features are effective for collaboration however they need to improve customer support and additional help in case there are inquiries and questions on functions and other features of the software.

Smartsheet for Project Management

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I've been using Smartsheet for over four years for Project Management. It has better functionality than Google Sheets and definitely Excel. It's extremely easy to move data around, nest data. There are several templates available, and you can create your own templates. I love being able to auto-schedule reports and data internally or externally. Customer services is very responsive.

Cons: The new Calendar App is great, but needs some added functionality. I've submitted a lot of feature requests and I wish I got notified on if those request were moving forward or not. There's a lot of functionality there, but not all is overly intuitive.

Smartsheet is amazing

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am completely amazed by Smartsheet and I think I have only scratched the surface. Its tremendously easy to use and it filled a need for me regarding web forms and getting this data back in a way that was easy to manage and report on. . The sheets and forms are simple to setup and deploy in minutes. I also like the fact that I can share a read only copy of my spreadsheets with anyone or embed them.. and they just have to come back to the link or to the site to see anything new.

Cons: I can not report anything bad. I have only had to contact support once in the beginning but it was untimely something I overlooked.

Overall: Fantastic Product. When I first started I was using primary the web forms. I had created two sheets, each with a form( Bug tracking and Feature Requests). I was developing a small mobile web application for some of my coworkers and got tired of getting their feedback via email.. I embedded these forms into my mobile web app and it allowed me to easily consolidate all the issues and feature requests and manage the ongoing development of the app better.

Extremely Robust Work Management Platform

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The uses of this cloud-based platform are so incredibly robust. You can use to build complex sheets with built in macros, track billing and budgets, set email reminders, build team calendars, store documents, log survey responses, set up "At a Glance" dashboards -- the possibilities really are endless. It's great for use within a single team, a whole department, or a whole company. You can control what sheets are shared, and with whom, and which aren't. It's conditional formatting options are much more complex than other cloud-based CSV sheets I've used.

Cons: I honestly cannot thing of something SmartSheet is lacking.

Better than Excel

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I've used this product for years and I have loved it. I have and would recommend this software to others.

Pros: I utilize the share feature of this product. You can have one sheet that multiple users can add to or modify without all users having an account. This allows me to share sheets to my team members easily. I also like the mobile app feature. There are times when you need to reference something quickly and the mobile app allow for that flexibility.

Cons: The syntax for the compiling data and if statements etc... isn't always user intuitive. The company does provide good tutorials and references. However, the errors could offer more description.

Great collaboration tool company wide!

Mar 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love using Smartsheet as it has given our company the ability to collaborate on projects with on and offsite employees from all of our different facilities. This is also a great tool for creating alerts and assigning tasks to those working on specific projects. Smartsheet also offers great reporting functions to grab information from multiple sheets.

Cons: The formatting options are definitely not as robust in Smartsheet as they are in excel, but they still get the job done for the most part. Can be a bit costly depending on the number of licenses needed.

Overall: We love Smartsheet. It is an easy way for us to stay organized and on top of all of our projects.

Smartsheet - Excel on Steroids

Jul 10, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about smart sheet are actually two items tied for first. The ease of use is amazing. Probably the simplest method I have used to turn a basic schedule in a Gantt Chart. The 2nd would be the platform. Not only is there the website which we use throughout the office, but the android app is invaluable. Everybody in our firm is linked into Smartsheet for collaboration from the president in his office, to our delivery driver on the road.

Cons: I would like to see a few more options. With the implementation of a few key features, SMartsheet could surpass Microsoft Project in a lot of aspects.

I highly recommend Smartsheet

Dec 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Fine smarsheets, communication became easier with this, makes us more effective on work.

Pros: Excellent Smartsheet! This is more than I expect its feature to deliver. A huge help for all of us to make our reports and everything all in one program, that we all can access, update and track. Communication and documentation is more easier, making us work effectively. This is a brilliant application.

Cons: Smartsheets works really fine, I cannot figured out any negative from it upon using it for years now. It helps us so what more can we ask for.

Smartsheet Review

Sep 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Smartsheet is a great collaboration Tool. I think it works best for project management and tracking tools.

Cons: Adding images is a manual process. Would like a v-lookup function for images

Unable to transpose columns.

Exporting data to excel is not always in the correct format.

For project management sheets, would like to set up an alert to email form requesters tasks have been completed. The current capabilities only allow alerts for users that have access to sheets, not forms.

Overall: Overall I think Smartsheet is a useful platform for specific use cases. Would like to see it become more of a 360 collaboration tool such as Slack or Basecamp.

Best project-level project management tool out there.

Sep 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use, it does all the basics that Excel does, but can easily share with collaborators. The workflow capabilities, with alerts, reminders and formatting keep everyone seamlessly on track. Being able to attach relevant items to the rows makes it so everything is kept in one place. And the web forms also coming in handy when managing materials, projects and people. I use it for everything from personal travel planning to complex budgeting for my business. Love it.

Cons: It can't do complex formulas or pivot tables like Excel and I wish it auto-saved, but really it's awesome overall.

Review from POV of a Marketer

Dec 07, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Comments: Smartsheet describes itself as having features for Marketing Teams. However, it does not take into account that, in general, Marketing Teams tend to think differently than more technical teams (e.g., IT). The application comes off as stiff and non-intuitive to those who live more on the right side of the brain. There are a tremendous number of PM applications in the market, many of which offer a workflow that is more in line with how Marketers think and work. However, if your team has a more technically-oriented mindset, Smartsheet certainly offers plenty of features that make the process of project management and collaboration more effective and efficient.

Pros: The application is feature rich and offers substantial opportunities for interdepartmental collaboration. It works well as an enterprise-level project management and collaboration tool.

Cons: The application may not be the best choice for Marketing teams as it does not match Marketers' mindset and workflow habits as accurately or easily as other, more 'Marketing-friendly' PM apps on the market.

Capterra loader

Efficient solutions for project management which every company needs

Sep 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: What I most like about SmartSheet is process automation. It automates your daily routine tasks and saves your time and energy. It is used almost in any sphere including sales, marketing, finance departments of our company. Process tracking and real time collaborating are also great features which I would like to mention. User interface of SmartSheet is very easy and user friendly. Every sheet has customizable column properties which makes it simple to make any change according to your needs. SmartSheet brought more visuality to project management and it is main difference from similar platforms.

Cons: For new users it takes some time to learn the working mechanism of SmartSheet. Sometimes I waste my time to teach new teammates. It would be great if there will be online tutorial videos.

Overall: SmartSheet creates friendly environment in our company and saves our company from extra costs.

Use Smartsheet for Scheduling, Travel, sales tracking, online reporting and data management

May 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Smartsheet application has a great customizable dashboard to it. Allowing for multiple departments to work together, focusing on goals and progress. We use the system to track remote sales teams, scheduling, document upload, travel arrangements, online reporting, as well as production tracking( ie contracts, where the job is in production, and if it was uploaded).

The support staff is amazing and they really take the time to help asses your problem and work with you to get the issue resolved. They really make the system.

Cons: My only con with the software is the refresh. if your sheet is large, the reports built off the sheets will sometimes take time to reflect changes which has caused some delays.

Capterra loader

My go-to app

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how intuitive it is. It looks familiar like a spreadsheet, but has so much more it can do. I manage my companies projects with it and I've also built registration sign-up forms and work request forms with it. It's the swiss army knife of tools for business.

Cons: I've never been good with formulas on a spreadsheet and Smartsheet isn't any different. In templates where they've pre-built in the formulas, they work great, but I haven't been able to make my own.

Overall: Smartsheet has made my job of tracking our projects easier. I'm able to create project sheets and share them with my team so they can keep them updated. I've only needed Smartsheet support a couple times and they've always been helpful. You don't have to be a spreadsheet expert to make Smartsheet work for you.

Great tool, but somewhat limited spreadsheet capability (for those who go crazy with spreadsheets)

Sep 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Solid support, fairly frequent updates, spreadsheet-based project management with collapsing hierarchies and the ability to reference "children" in formulas

Our department is stocked with spreadsheet junkies, so it's the perfect way to visualize our projects

Cons: Of course I can never think of an example when asked, but there've been a few times when I've tried to perform a function that I just can't do with SmartSheet. I do some pretty weird stuff with spreadsheets though, so I'm not totally turned off. It's a minor con, but I do occasionally hit brick walls

Overall: The same as any project management tool, with the added benefit of it being spreadsheet-based. We can coordinate what we're doing, keep up-to-date with each other, and keep track of long-running projects

Capterra loader

Keep your project in a single platform without any extra hassle

Sep 17, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Easy to use.

2. Customise as you want

3. Extract your report with various format

4. Auto update, the suggestion for better output

5. Privacy, secuirity, and sharing options are also like the way want.

Cons: 1. As its cloud-based, it may sometimes be showing slow and stop working

2. Recovery time is a little bit slow rather than the market competitor.

3. Customer service are good but so friendly.

Overall: This is the only apps/tool which is widely used in the big tech companies due to its wide range fruitful service of project management which is really useful to keep track your thousands of the project of data and make it useful for production as well as to show the reports like the company wants. A big fish who can catch every single project and sync into a simple output.

Smartsheet as a task management system

Mar 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Smartsheet has been a great tool for our business especially in the accounting and human resource areas to manage tasks for accounting month end closes and payroll.

Pros: Smartsheet is very easy to use. It is very familiar and the design seems to be very similar to excel which is a plus in my opinion. I like the customization features. You can really make it how you want to make it.

Cons: I have founds some limitations albeit minor ones. One example is that I would like the option to mark all check boxes in a column as checked or unchecked easily by using the column options.

Perfect for small teams and organizations

Sep 04, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Our team chose to invest in this product after I did some extensive research on price, function, and value of competing products. Love the functionality, customization, and different ways to approach the same work (e.g. indicating task status). Everyone on our team found this product helpful, whether for personal to-do lists or team coordination. Created business outputs such as gantt charts, used as a "white board" for brainstorming, and kept our multiple projects in the office organized.

Cons: Although it is great for personal use, the fee makes it not very practical unless there's a small team or organization funding it.

Overall: Definitely fostered organizational thinking in our team.

Great Collaboration ,crowd sourcing and office productivity tool

Apr 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you love spreadsheets, you will love smartsheet. We wanted a simple tool, to crowd source ideas and smartsheet did the job well. There is so much funtionality available in smartsheet and on the top of it, you can build your own stuff, if you are willing to learn the tool.

We wanted to gather information from our 400 odd stake holders. We had their email ids and using smart sheets we sent a webform. our stake holders filled in the required information and attached required documents. All this information is saved on smartsheets. Smartsheets has great reporting capability too. Conditional formatting is easy to implement.

One can link a cell on one sheet to a different sheet altogether and data can flow between the sheets. One can give different levels of access to collaborators viz read, write etc

Cons: some effort and time is required to learn the tool and get the best out of it. There are lots documentation, video tutorials available to make this easy.

Overall: collaboration, crowdsourcing, reports etc