Who Uses This Software?

Smartsheet's intuitive online project management app is used broadly across organizations to track and manage diverse types of work for teams large and small, from enterprise companies to SMB's.


Average Ratings

230 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $14.00/month/user
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Smartsheet.com
  • www.smartsheet.com
  • Founded 2006
  • United States

About Smartsheet

Smartsheet is an online project management & task collaboration tool that is redefining how teams work. Its easy to use spreadsheet-like interface, coupled with file sharing, Gantt charts, card view and work automation features have helped it quickly grow into a favorite business app for productivity. *2015 Google Marketplace App of the Year *2015 Microsoft O365 App of the Year *Gartner Cool Vendor 2015 - Project & Portfolio Management *Best Business App of 2014 - Evernote Platform Awards


Smartsheet Features

  • Budget Management
  • Issue Management
  • IT Project Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Time & Expense Tracking

Smartsheet Reviews Recently Reviewed!

I've used this product in both for-profit and non-profit circumstances and found it very adaptable.

Oct 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: I'd like it if Smartsheet could link more effectively to Google calendars.

Pros: Ease of setting up workflows/projects with links and dependencies, and the ability to re-order and filter views

Cons: I found the flexibility with producing reports was a little constrained. For instance, when I wanted to change the print layout.

Professional customer service! Easy to get ( tech savvy) people to use.

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Cuts down on paper. Excellent collaboration with other staff. Video workshops are readily available.

Cons: A little on the pricey side. Difficult for non-computer users to digest. Takes a while to learn all the tips and tricks.

Incredibly useful for project management

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Used the template to build project management solution for my team of 30. Able to see to which team members are overloaded with task, which tasks are on schedule, and the entire project timeline. Was able to speed up projects by keeping on time. Very easy to use and good tutorials to start.

Cons: Working in the environment online was a change from similar offline software, but once the change was made there has been no going back.

Overall: I learned new ways to get teams up to speed with the project, including how to budget time of non-work hours.

Application Developer

Oct 13, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I mostly liked that I could get others to sign up and view the same work space that I was viewing quickly. I was able to set the permissions for the other users quite easily for what they could access.

Cons: I least like the naming conventions and the navigation. It is hard to quickly go to something as it is usually under a tab you would not assume it to be under.

Overall: Easy to start.

Smartsheet has been a decent tool for our group. We use it in a pseudo-project management way.

Oct 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Good repository for group information with features for attaching supporting documents and communication on updates to goals.

Cons: The layout and the sorting features could be better. It is cumbersome to move around the sheet and the permissions can be restrictive without the sheet creator realizing what parameters they have setup.

Overall: Group benefits on projects. Timeline documentation. It is one more place to keep information.

Good experience - a little confusing to use, but relatively easy and very useful

Oct 12, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The features and functionality. There were many options to customize the product to my needs and the project's needs. I also loved the online helps, especially the training videos. I also loved the function of the gantt charts and timelines.

Overall: Good project management with time controls and gantt charts. Easy to delegate tasks.

Project management made easy

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This made it very easy for me to produce Gantt and other charts, share, and print. Collaborate on projects, track tasks. This is my go-to day to day activity keeper, which ensures I am meeting my daily, weekly, monthly targets.

Cons: Took me a little while to get a hang of all the features (some of which I am still not completely clear on). This is a powerful tool that can get lots done (don't think that is a con) but you have to take the time out to learn how to use it properly.

Good tool to track your team projects.

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: One can easily keep track of the project, investigate issues behind delay, share files and create spreadsheets. It is easy to use and a good value for money.

Overall: I am extremely satisfied with this software. I have been using it since a long time for all of my team projects.

Smartsheet is great for reporting and see different reports.

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ability to pull specific reports with Smarsheet. I also like that we can upload our templates or create a "sheet". The functionality of creating sheets is exceptional.

Cons: There is a bit of a learning curve when it comes to certain sheets. There is so much potential it becomes hard to sometimes see things further out.

Overall: While creating sheets there it really helps ask the right questions up front.

The software is great and I find more and more uses for it every day

Oct 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how it allows me to use the spreadsheet format that I'm comfortable with and how it allows me to generate reports that help me quickly focus on things that need my attention

Cons: It takes some time to learn, but only because it has so many features. Like I said before, I find new uses for it every day

Smartsheet helps share information and workflows with a simple interface

Sep 29, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Exceptionally simple to track tasks in a spreadsheet-type layout that allows for easy customisation. Consistent support provided in the form of emails that prompted usage of existing and new features that weren't being utilised. Notifications regarding changes and due-dates worked well.

Cons: Very few drawbacks, apart from the interface being too simplistic at times, with equal weighting (in size and space) given to all tasks - meaning differentiation beyond highlighting the task or action was difficult.

Overall: Were able to share pertinent info and deadlines amongst other partners with actions marked off easily.

We use Smartsheet in a variety of ways to track projects, progress and people

Sep 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This feels like Excel on steroids. We are able to expand fields to include more details in certain categories. We also use it to monitor progress on individual tasks.

Cons: Perhaps this is something that has to be customized for each user, but I wish alerts and actions were done automatically. Sometimes the formatting seems a bit clunky as well.

Smartsheet is a great project management tool

Sep 18, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ability to share sheets with others. Smartsheet also has a lot of templates to choose from when creating a new sheet or report, which make things go a little quicker. Able to to create multiple dependencies within on sheet.

Cons: Can be difficult to learn all there is about Smartsheet. Can be difficult to figure out what type of sheet/report you need. Does not show where someone else on your team is on the sheet in real time.

Overall: This software has greatly helped us track our current and past job requests, and also report on those requests.

Simple and straight foward

Sep 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Smartsheet is very straight forward and easy to use. It is great for creating project schedule and sharing those schedules with internal and external teams.

Cons: Not robust enough to use for resource management or process workflow. It also is not good for keeping track of documents that are apart of the project.

It's like Excel on acid! You can program, rearrange, share, hide, expand any the fields.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: versatility! We use it for everything. We create workflows and track projects. We make schedules and collaborate. We use them for planning and creative brainstorming.

Cons: Only the admin can create new pages in the plan. Others can create new pages, but they will get a 30 day trial version. Our whole staff can see whatever I share with them, but they have to ask me, as the admin, to create the new sheet so it falls within our monthly plan.

Smartsheet is an easy, collaborative tool

Sep 12, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is feature-laden for the compartmentalization of WBS and task components. The reporting is nice and allows the PM to stay present data to several group levels.

Cons: The "sheets" concept is not intuitive to me. A sheet can be several things, I suppose, but I would have liked to have seen Project Plan spelled out more clearly. Also, it is not as easy to use this tool for project initiating decisions and complex portfolio management as other products I have seen.

Managing a project of any size or venture this tool can add benefit

Sep 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its design has familiarization to excel and therfore for the most it doesnt matter the technical ability of your organisation everybody knows excel. BUT of course this isnt which means you get an intuative tool with all the power to manage and record on projects in on online accessible place.

Cons: Would like to see the data captured turned into some dash boarding or metric scorecarding that can be provided on a scheduled - email push basis to stakeholders

Overall: Tracking
Monitoring
Control
Agility
Transparency

Great tool, but somewhat limited spreadsheet capability (for those who go crazy with spreadsheets)

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Solid support, fairly frequent updates, spreadsheet-based project management with collapsing hierarchies and the ability to reference "children" in formulas

Our department is stocked with spreadsheet junkies, so it's the perfect way to visualize our projects

Cons: Of course I can never think of an example when asked, but there've been a few times when I've tried to perform a function that I just can't do with SmartSheet. I do some pretty weird stuff with spreadsheets though, so I'm not totally turned off. It's a minor con, but I do occasionally hit brick walls

Overall: The same as any project management tool, with the added benefit of it being spreadsheet-based. We can coordinate what we're doing, keep up-to-date with each other, and keep track of long-running projects

Great cloud-based PM software.

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Love that I can make a hierarchical spreadsheet complete with notifications and attachments per line.

Cons: Although you can collaborate with team members on a sheet, you must manually refresh the page to see their changes.

Smartsheets made it possible for our company to track project schedules.

Sep 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Similar to excel. Easy to duplicate existing templates or choose from several existing templates. Easy to export in various different formats.

Cons: Not 100% compatible with integration into our other softwares. Would like to see a better Gantt chart/schedule view with graphs rather than spreadsheets.

Overall: This software allowed our company to make preliminary schedules for our construction projects in a user friendly way.

Smartsheet is an amazing tool to keep projects moving along!

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet is my all time favorite marketing software! Not only can you include and integrate project management, sales and other departmental functions but for marketing alone Smartsheet allows you to easily manage campaigns, events, content calendars, website and allows for initiative tracking (i.e. - results). Within each of these functions, you can assign users who are in charge of projects, enhance the internal communications by parties seeing where one is in the process and collaborate amongst many different departments. It truly allows for multiple business functions to be able to come together in one place for a strong marketing, sales and project management platform.

Cons: Smartsheet can operate very slowly when there is a large amount of data in a certain sheet. It decreases the strong user experience and also can make the process more cumbersome at times. The sheets can also be deleted with one click of a button and never be recovered again so you have to be mindful of your actions on the sheet and know all users who are using the platforms have been properly onboarded.

Overall: Smartsheet allowed me to personally increase the project management aspect of my role. It also allowed me to quickly and efficiently manage and update campaigns, content calendars and other key pieces of our marketing organization to keep projects moving forward.

Good PM software but a little overwhelming

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall, Smartsheet has proven to be a useful tool that I am able to use for managing projects.

Pros: Realtime updates, plenty of tools to choose from, quick access to attachments and comments, pricing is in line with similar software

Smartsheet is slow and does not hold up to par with many information systems.

Aug 23, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: Smartsheet can be customized in many areas and can be learned fairly quickly. The layout works decent for our company.

Cons: Smartsheet can be very slow when it holds a lot of data. It can also be completely deleted with one push of a button.

Easy to use!

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Smartsheet has really helped develop our business into a smooth working environment! Keeping track of numerous properties on one system we can all communicate, even always on the go, their app is easy to use and super convenient!

Pros: It is easy to use and helps keep our company organized even on the go! With so much information, documents, and photos saved we have finally found a way to keep things simple and efficient.

Cons: With so much information and documents saved at times it can run a little slower but overall a well developed software.

Great team product with built in training

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Great tool to help the accidental PM succeed.

Pros: Very easy to use, intuitive. Great templates. Excellent articles on best practices such as how to use a RACI chartv and symptoms of when one is needed.

Cons: Can't track time worked on a project so no time reporting. Minimal agile functionality. Sites reporting wasn't intuitive.

Glitchy and can overload once you have a lot of information, but good software for project management

Aug 17, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to organize and edit to your needs. Some functions and filters allow for ease of use and for good organizational procedure.

Cons: At times, the software will shut down due to overload / too much information to load. Crashes computer sometimes, loses information. Does not allow for multiple people working on a shared sheet more than one at a time without issues in saving

Smartsheet is a gem....

Aug 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Wish I had this program 10 years ago.

Pros: Easy to implement. Reasonable cost. Online help and tutorials. Does take a little time to learn how to use its full functionality but worth the effort. If you're an excel user you will be ahead of the game.

Cons: Nothing really comes to mind except some features take time to discover. Like any other program there is always room for improvement but Smartsheet is a winner.

Smartsheets was extremely easy to use.

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With smart sheets, I was able to use it for just about everything. I liked that I could keep track of multiple contracts and deadlines.

Cons: I did not find anything that I liked least. I found the software to be quite easy to use and didn't have any problems.

Overall: I liked everything about this software and would definitely recommend it to everyone.

Makes Project Management easy!

Aug 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I really liked how I could create templates for our projects, enabling me to streamline the process and immediately get our client deadlines into full view. I also REALLY loved being able to see how people's time is managed between projects. At Jettison, we strongly believe in work/life balance - so 100% loading someone was never an option. Having that feature allowed me to take a look and re-plan or assess ways to lessen a team members load without effecting overall deadlines.

Cons: Our company was eventually too small for Smartsheets. It was harder to assess the value of the product with the amount of products we were putting into. Don't get me wrong - we loved using it, but once we started to shrink, it seemed there were easier ways to manage our smaller projects.

Scheduling projects

Aug 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: So easy to add to, alter, add notes, and at a quick glance I can see if a project is behind schedule

Cons: I would like be able to comment on the gantt. cells. also to get more options of project status in graph formats,

Super easy to use!

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and I love the feature that you can create a form and use it for surveys or other forms to be sent out.

Cons: Lacking some of the shortcuts that excel has but otherwise super easy to use and export into an excel sheet.

Smartsheet - Smart Indeed

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very similar to Excel so it is quite easy to learn. You can actually learn on the go even if you don't know how Excel works. It helps to collaborate with others easily and it has features that are needed for project management and nothing more. Easily applicable to all the sectors.

Cons: There are not many complaints but for the fact that they are not that eye-candy. Certain modern project management tools like Wirke, Biteable are more eye catchy and flashy compared to smartsheet.

More excel friendly environment

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Add more functionality in form design

Pros: Excel friendly environment, ease to understand. Customization made simple. More templates helps to develop

Cons: Forms are not configurable. Database connectivity missing. Html friendly form design is missing. Need more sample videos.

Nothing to fault

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: works as it should. non techy people can get started right away and see an immediate positive improvement to their productivity. do away with two D spreadsheets.

Pros: collaboartaion visibility ease of use functionality simple project management

Recommendations to other buyers: can not recommend highly enough

A mediocre resource

Jul 19, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: We keep our project management data here and we can share docs and tasks as a group. Seem to have other functions that we don't use but could be useful at some point.

Cons: Ease of use and functionality is mediocre. Interface can be cumbersome, scrolling difficult if you have many columns. Not intuitive at times.

Deceptively complex

Jul 18, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: One benefit that some other task management services don't offer is that you can assign a task to multiple people, and/or group a project of many steps and assign each step to a different person. It's also very easy to identify the tasks assigned to a particular person, or tasks for a full project - it's easy to sort and filter to view only the information you need.

Cons: One of the biggest problems is its stability. Mondays seem to be the worst - the service runs terribly slow and sometimes you can't even log in, and of course Mondays are the day when everyone needs access the most, to remind them what projects are at the top of the list for the week. It's also got a fairly high learning curve.

Overall: Our office has become more efficient now that we can manage all our tasks in one location.

Smartsheet Made My Requests Easier

Jul 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have to enter in requests in order to have commercials run, and before I was using a system that would not allow me to enter the requests in anywhere but the same computer. Now I can enter in a request from anywhere making me more mobile.

Cons: Sometimes it's a little hard to navigate because when I need to add a "note" sometimes I can't find it right away and worry I didn't leave one.

Project Planning Made Easy

Jul 15, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Subscription services for software are a very effective way to get tools into the hands of businesses quickly. Smartsheet is a conceptually great service competing head to head with Microsoft Project 365. I believe annual contracts for the service should be available at a much reduced rate. In our business environment every penny counts, and recurring expenses are the nemesis of budgeting.

Pros: Feature rich product in an easy to use frame. xxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxx

Cons: Cost xxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxx ccccccccccccccc ccccccccccccccccccccccccccc

It's super easy to use and it helps you keep track of large amounts of data

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that it allows you to collaborate with others. In a business setting, you're always looking for ways to organize large amounts of data and this is definitely the software to use.

Cons: I honestly can't think of any cons. It keeps my team and I organized and we all know where to go look for data that we need.

amazing project tool

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: a cloud based project management tool, collaborative, lot of features (alert, reports, discussions, attachments) the best project management tool ever!

Cons: this tool is really excellent, just the concurrent access of different users could be a bit better as google spreadsheet

Overall: easy to use, plenty of smart features!

Clear and simple

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Open this software and your ready to go! We used it to document procedures for a major clinical research organization. Even the non-tech savvy leaders loved it!

Cons: Like all software, anyone with a "fear" about "messing things up" will feel some reluctance when using this tool.

Overall: In this environment, we were able to detail specific technical procedures in a easy to understand way. SmartSheet ended up being a fabulous training and process tracking tool.

Efficient PM Capabilities

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Each department is able to interact with the same project, collaborate efforts, report updates, and gather information that may impact their schedules. From a PMO perspective, we have an eagle-eye view of progress and can forecast gaps in scheduling, overallocation, and if we need to enhance governance across projects. This tool has served many purposes for our company and we are regularly finding new ways of improvement.

Cons: I wish the integration with Harvest software was better to help gain a full view of project progress in one program.

Affordable collaborative tool for small teams

Jun 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Comments: Our team adopted this almost 2 years ago and are still using it extensively. Not everyone in the organization likes the tools and some refuse to get on it, but those of us who use it have found it a valuable tool for collaboration within our team and also between several departments.

Pros: Ease of use - very similar to Excel in functionality while operating as a database. Collaboration - easy to use simultaneously as other team members, track changes, and maintain up to date info. Data links to Excel make complicated spreadsheets/dashboards link to collaborative site easier.

Cons: Clunky in its reporting - not a lot of flexibility to play with the data without completely redesigning the report. There are no graph functions for dashboards yet. Editing sheets that are linked to other sheets sometimes causes errors in links or reports because of small changes in headers, or similar.

It's an easy to use platform with really good cross functionality

Jun 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The mobile app is great. I can check, create, or modify without having to be in front of my computer.

Cons: I have experienced downtime with Smart sheet, which really limits what me and my team can do in real time, when the site is down.

Smart Sheets help me as a project manager. It simplifies sharing and corrdinating tasks.

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: It allows me to easily share sheets and coordinate with various stakeholders. I like the online access. I am able to set up access to users outside my organization.

Cons: Wish there was easier way to intergrate with other software. There is always concerns with data hosted in the cloud.

Overall: Ease of use. Able to access online.

Easy task management software. Easy rollout and use for users.

Jun 12, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: 1. Easy tracking of tasks for entire team.
2. Easy to share.
3. Mobile App is convenient and easy.

Cons: 1. Does integrate with DMS.
2. Does not allow for complicated task management in the spreadsheet format.

Overall: More team collaboration

Smartsheet is a life saver for functionally disorganized people like me!

Jun 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love how easy it is to organize, assign and track tasks, especially on collaborative projects involving multiple team players.

Cons: There is a learning curve to the interface that takes quite a bit of time to get adjusted to but that's a very minor aside.

Overall: Smartsheet has cut down tremendously on missed deadlines, bottlenecks, backlogs and general headaches!

Just as well to create an excell sheet and save the money.

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It works like excel so it is pretty easy to get used to. I like the undo feature which is a good tool.

Cons: The cost. The cost per license is high considering most of the work can be in a collaborative folder. When it comes to resource updating usually the pm does this anyway.

Smartsheet offers way more than Excel

Jun 09, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Smartsheet is a great way for multiple people to access and track data. It's useful to assign and track tasks.

Cons: This is a robust software and does require a good amount of training. I haven't utilized the training videos so I can't speak to those as helpful or not.

Excellent Cloud Spreadsheet

Jun 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has an excellent set of features and functionality. Customer support answered my questions quickly. We had a test SmartSheet up and running within minutes.

Cons: The only downside that I found is at the moment it hosted solely in SmartSheet's online server. For most people this will not be an issue, but we have internal requirements that mandate storage of certain must be on-premise.

Overall: The feature set is very good. It took minutes to set up a test spreadsheet with more bells and whistles than we had using Excel within SharePoint. The questions we had about the product and how it functioned were answered very quickly. The up stream management mandated we keep the data on premise due to the sensitivity of the data we were processing. Otherwise we would have selected in a heart beat.

Easy to use product

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Smartsheets is easy to use and is helpful for tracking. We like being able to switch to calendar view and seeing a list of upcoming projects.

Cons: I don't like that there's no way to export to Excel. Sometimes we want to send information to someone who doesn't have permission or a login to Smartsheet and when we copy and paste to Excel loose any color coding or other formatting to the text.

Very user friendly way of collaborating with a team

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Very easy way to keep track of projects, and collaborate with team members without having multiple versions of a document out there

Cons: I would like it to have more admin settings to have people only view or edit certain parts of a document

Overall: Collaboration, project tracking, synchronizing calendars, notifications on changes

Great place to share information

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: I like the ability to share documents with clients in a clean and concise environment. Smart sheet provides that.

Cons: Sometimes when I want to update a document with new information, it's a little cumbersome to reupload.

A very powerful project management tool

Jun 07, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I am a part of several projects in my company. Smartsheet helps me to keep a track of all the projects that I am involved in. I can now easily measure the progress of each of my projects.

Cons: There are still some features that are not included in Smartsheet. And sometimes the software hangs.

Solid Project Management

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Very easy to set up and manage projects pretty immediately, especially for those used to utilizing spreadsheets. Great sharing and collaboration, milestones, etc.

Cons: With so many options for project management, there are other mostly equally robust options at a lower price.

Overall: I have several clients that use this software, so being able to work through projects in an environment that they are familiar with is extremely helpful rather than starting from scratch.

Easy to use for simple Construction Management Tasks

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I like the ability to use this for creating my own procurement log for submittal tracking. It is also great that I can incorporate project schedules created in Microsoft Project and be able to make adjustments on the go through the app.

Cons: I find it difficult to access features or capabilities. I wish there were more videos on their websites or through other resources which could help.

Easy tool to share data with your team

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: We have a small team but we need to coordinate inventory and booking of sales and we can smartsheet to do this. Having a shared spreadsheet is also handy for one off projects and tracking. Smartsheets extra features like gant charts are also handy for quick visuals of status of items.

Cons: We really like this software but we are now having more difficulty using it with a larger team. This comes down to mistakes being made while entering or forgetting to update data

Overall: Coordination with both internal and external team

Organization Tool

Jun 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that you can create different projects with due dates and assignments and are able to mark them complete

Cons: There are so many controls to add, but they make it so confusing. I wish they gave more page layout options

Similar to a cloud-based Excel

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can take my Excel sheet and create a cloud environment for my project management needs. I work on virtual teams and it is the perfect solution to plan all my marketing activities. I love the reminder feature so that I can add automation and not have to remember to send 100 emails!

Cons: Sometimes I need a little bit more control than what I can get with SmartSheet but I've always found a work around method to accomplish my tasks.

Overall: Seamless project management in a cloud-environment

A great project management tool that allows you to access and track your tasks from any device.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Coming from primarily using Google docs to do my project management and file sharing, I found Smartsheet to be extremely helpful and made it easier to manage multiple projects and tasks at once. The templates were excellent and all levels of my team were able to engage in tracking/input. I also really like that it connects with DropBox to share large files.

Cons: The fact that the price was only one dollar different in price points between the individual and team (up to 50 people) subscription.

Excellent uses and Mobile friendly

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Smartsheets is very easy to use. We love the portability and the cost versus other big name software.

Cons: There are a few functions like "Totalling" that would be a great addition. Also, if they could get some of the conditional formatting functions so it was easier to create, it would be great.

Overall: There are several uses for this one software. It does spreadsheets and schedules. Its hard to find software that can do several things and not specific to one function. We like to be able to customize everything and this works great for us.

Not exactly what I'm looking for as a Facility Manager

Jun 06, 2017
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Its pretty easy to use, I do like the ease of scheduling. I like that you can share the software and everyone is able to see it.

Cons: It's not a Facility Management software. I need something that can track my needs and inform me when certain things are due for maintenance.

Beneficial in the type of work I do.

May 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Easy to navigate, set up folders, and sheets, labeling, sharing, sending updates, and user friendly.

Cons: Not being able to copy and paste when sending messages. Having to first save an attachment to my computer so I can drag it onto a line item.

Ease of Use, Price, and useful Program Management features make Smartsheet a Winner.

May 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: The salesperson/customer relationship manager was VERY responsive and knowledgeable, which really locked-in our organization's decision to go with Smartsheet.

Pros: Ease of use (VERY Excel-like. like Excel on Steroids!), price for a limited number of users (under a grand for 3 annual fully-licensed users), and better-than-average online formal training and in-program help references.

Cons: Some training is outdated (over 3 years old), some basic aesthetic functionality (like setting default fonts) is unavailable, but most especially... this software vendor responds to Feature Requests with a mildly annoying standardized reply: "Hello (Customer name), Thanks for contacting Smartsheet Support. I've marked your vote for this feature on our enhancement request list to be considered for future development. We appreciate your input! Kind regards, (Smartsheet Employee name) Smartsheet Support

Dump Google Sheets and Excel - SmartSheet makes you look smarter!

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Whether you start with their suggested templates or create a sheet of your own, SmartSheet makes communicating sheet style information easy and efficient. Share the sheet, and set updates for changes. You can publish the sheet out for use in a web interface, export to PDF and even Excel and Google, if you can't live without those. Simple, great for sharing, and great for Gantts!

Cons: Being an Excel guru, it took me a bit to figure out how they were handling formulas. If you are doing some heavy number crunching and if statements, may want to stick with Excel.

Great and easy to easy product

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy access. Easy collaboration. Easy to learn. There are also a lot of help services. I was able to learn the software in less than an hour. Whenever I had a question, I was able to search it and find an answer within 2 minutes.

Cons: The product could have more features. The report function is very useful, but I wish I could customize it more into a comparable chart. I would also prefer if I could change the colors of the bars in the gantt chart.

Easier Project Management

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easier to use, looks a lot like Microsoft Excel so it is not as "scary," and it seems to be more than scalable for the types of projects we are needing assistance.

Cons: While not a huge impediment, the minimum licensing requirement was a bit irritating when we needed to have access for a longer period to "try out."

Smartsheet helps keep me organized and on task

Apr 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The integration with Outlook so I can upload a task received in an email so information is all in one place and I can set alerts so I don't miss a deadline.

Cons: Sometimes some of the features are difficult to understand.

Overall: I have been using Smartsheets for a couple of years. We have been able to embed price sheets for online website that are dynamically updated; use sheets to collect RSVP for events and have the totals linked to a sheet that totals and sends alerts to several people for follow up. The feature of linking to Outlook makes it so easy to add a task to a sheet without ever having to leave Outlook. New features are released often and keep improving the product. I would highly recommend Smartsheet.

Recommendations to other buyers: Sign up for their webinars or watch the videos to learn all of the new features when released. Also take time to look at templates for ways to use the sheets in your industry.

Great collaboration tool

Apr 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Great for collaboration

Cons: Information can be tampered with

Overall: Smartsheet is great for group collaboration especially when there is distance between people. The only downside is that someone could tamper with a document and the wrong information could be relayed to the group.

I use Smartsheets to organise multiple construction projects and communicate, collaborate , delaget to the team

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the update forms, ability to create a link to my sheet, automatic gant chart and calendar view, ability to attache and comment on each row.

Cons: There is not much i do not like about it. I wish the duration of the projects in project sheets can be set in hours vs days.

Easy to use

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: What makes Smartsheet so awesome, is that you can create a system that conforms to the way you do business / communicate. Most other softwares require the user to follow the system they have designed. For me, I like the ability to create my own system with the tools provided.

Pros: Ability to customize to meet specific needs / communicate between sheets / Organize data & control visibility

Cons: Is not able to link up with quickbooks or similar software. It would be nice if there was a way for the system to communicate with accounts payable. Ultimately, thats not a deal killer for me.

Great for organizing, collecting & sharing information!

Apr 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Relatively easy to use with many functionalities! We use Smartsheet almost daily to collect and share info in our organization.

Cons: Takes a little long to learn how to use it and there is still a lot of features that I know Smartsheet has but I don't know how to use.

Used Smartsheet for task tracking and management

Apr 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Smartsheet majorly helped on cross team collaboration and real time sharing. It helped us to centralize our project plan document, where teams from the different geographical location were able to contribute. Gantt chart view provided a great way to visualize our project plan, identifying the allocations, deliverable, due dates against tasks as well as people. Resource management view helps to manage resource usage, identify any effort variance and any person who is allocated more than available time.

Cons: One area which needs improvement in smartsheet is shared allocation, which needs to be in two way - first the ability to assign the same task to two different resources, second have a particular task by means of % allocation.

easy to use and very helpful to tract contractors

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: we can tract contractors and get total hours they work on each job. we can also see if they're car is present at the job site scheduled.

Cons: though we cannot look back and see if they were there at time they clocked in. I would love to have something like a pic on job site when they clock in and they leave

great basic cloud project plan with basic functionality and ease of use

Apr 17, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: easy to use and has basic functionalities, easy to share and update by multiple people who has license to view or edit, export to excel features that I use a lot.

Cons: not able to assign multiple resources to one task without duplicating the same task. Not able to see different roles and permissions. Integration with JIRA is not technically possible due to internet security concern.

Nice PM tool

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: We use this for almost all of our projects - creating and sharing sheets is very easy. Common templates are provided and easy to follow; can be very detailed if you'd like. Tab view is also easy to read and intuitive.

The Right Solution

Apr 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Smartsheets has been a very versatile tool throughout not only our department but company-wide. The ability to store all information surrounding projects within the smartsheet like attachments and comments.

Pros: The amount of Collaboration that can happen The row functions The ability to give access to others outside of smartsheet

Cons: lacks real time editing like google sheets. Doesn't Auto-Save (you have to actually save the sheet whenever you update it) Sheet space is limited, 10,000 rows and it states you have exceeded the maximum amount of rows

Great software for project schedules

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The project sheet template with predecessors, duration calculation, and Gantt view. Also the collaborative features and ability for non-licensed users to collaborate

Cons: You cannot put more than one resource in the assigned to cells.

Overall: We use this product as an alternative to Microsoft Project for more junior project managers. The Project Sheet template offers automation through dependency and duration settings, without the complication of resource calculations. The best part is the collaborative features and the ability for non-licensed users to participate as collaborators.

Recommendations to other buyers: Great for PMs who don't like the complication of MS Project. However, be prepared that to live without the resource calculations for individual tasks.

SmartSheet rocks!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use for all levels of staff, yet sophisticated enough to track large projects.

Overall: I selected this software as we needed a solution that would be easy to implement with all level of staff. The interface is very easy to use and we have seen adoption of this software increase. Staff often share their experience with co-workers and we have increased our discipline with timelines and deliverables.

Director of Project Management

Mar 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Our team really likes SmartSheet due to the features, functionality, and ease of use. And because it is cloud-based, information can be reviewed anytime, anywhere.

Pros: We really like the flexibility, transparency, rich feature set, ease of use, and integrations that this solution provides.

Cons: I wish that a task can be assigned to more than one resource. Currently, this is not an option.

Very helpful

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We had a project with many people contributing and this has helped us to keep track of things very well.

positive first experience

Feb 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: My first experience with Smartsheet, and it is positive. We are currently using it for a large project and it has been well received by our client. Both us and them continue to find more ways to make use of the functionality.

Easy to start with basics, lots of advanced features to learn. Many training video's available.

Feb 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We are excited about the sights/dashboard option. We haven't even scratched the surface on what this can do for us.

Pros: Great support team. Reasonably priced in comparison to other similar products. After a quick tutorial, pretty easy to pick up. Excel like the interface but convertible to Kanban or Gantt. Sights / Dashboard option available.

Cons: 1st impression did not sell us. We revisited product to help a colleague and realized this product does much more than we originally thought.

Great Software

Feb 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Software is really good to use for businesses with multiple people working on the same file/project. Easy to save, write notes, and create updates. Effective and efficient to use for a small to medium sized business.

Great Project Management Tool!

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Comments: Other products like Trello and Basecamp have some of what we wanted. Smartsheet had everything we wanted. Gantt Charts are created very intuitively and sub-tasks are easily rolled up into that.

Pros: Gantt Charts, sub-tasks, online and updated in real time, and very easy to use

Cons: Not free and I still have to convince my boss that we need to get it. So, as a group we don't currently use it.

The way to organize things

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: I've been using SmartSheet since I joined my current company. It really make all organized. We can custom the sheet making it meet our needs.

Pros: It can be accessed by IOS devices.

Cons: Less functions when used on app.

Recommendations to other buyers: I'd recommend people to use this nice and helpful tool.

A more useable version of Office 365

Feb 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We love using SmartSheet to share spreadsheets for both inter-office use and with clients. SmartSheet makes it easy for multiple people to view and update without mistakes along the way.

This is a game changing software solution

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are totally web based company and SmartSheets has allowed us to share spreadsheets, resource management sheets, schedules and any other tracking or documents we need. This has replaced Microsoft Project and Excel in almost every situation. This is an excellent software that continues to get better.

Pros: andles all of our scheduling needs and allows us to share documents with permissions for other users. Excellent collaboration program. Next, to Procore, this is all we use to manage projects.

Cons: none

Recommendations to other buyers: Get it!

Excel on steroids!

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Features, Ease of Use

Overall: The more I use Smartsheet the less I rely on excel. Not only does this give you better collaboration and reporting power, but the actual spreadsheets are more functional, with features such as multi-layer cell rows for subhierarchies. Love it!

Web app spreadsheets and planning

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. Intuitive

Overall: We use this for collaborative project planning and resource planning, vacation booking - anything where you need to allow everyone to edit the same documents. It works well as an informal tool for a small company

Collaboration and Security matters with Smartsheet!

Feb 01, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: A number of tools exist to help collaborate with your team to manage the tasks. But smart sheet works on a unique approach. It has great collaboration and activity management features. It provides security to only allow authorizes users to access the data and custom reports. Works well with managing projects.

Pros: Good for collaborating for the tasks between team members. helps with managing tasks and see reporting for statistics.

Cons: timecard can be worked more to improve billing.

Recommendations to other buyers: Collaborative tool to help team communicate effectively.

SmartSheet is a smart choice!

Jan 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Utilized SmartSheet in a recent project and there is nothing this software has not been able to accomplish for us. Easy to collaborate, ease of use of the actual software makes it a win in my book. There have been no cons so far, so recommended to try!

Very effective software

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Its a very good tool to organize you things and keeping track of your progress.

Pros: Online, sharing with your peers, restrict access, lots of small features like priority, etc.

Cons: Not any that I have encountered till now.

Recommendations to other buyers: Please give it a try if you are looking to be on track with your work.

It's an awesome PM tool but you need your team to be committed as well

Jan 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have used it for Gantt Chart, reports, tasks follow-ups. It's really good and easy to use but you have to be consistent.

Pros: It maintains you inform whit updates of the documents and can work with people outside the company

Recommendations to other buyers: Use it at least inside a complete department so you can really use the tool for what it was made for

Useful tool for process management

Jan 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: My team uses smartsheet to manage our course construction process (for building online educational courses). The process is very detailed and requires many handoffs. Smartsheet is able to help us manage that and make it less chaotic. On the user end, it is nice to be able to see my current projects and where they are in the construction process, and I only see the fields that pertain to me. On the admin end, it is a bit overwhelming. I'm glad I'm not in charge of maintaining the database. The User Interface is decent. I've seen more attractive ones, but this one works just fine. My biggest peeve is that it doesn't autosave. If I forget to save the changes I've made and then close the tab, all my changes are lost. It warns you when you try to navigate away from the page, but there is nothing in place to prevent you from closing the tab prior to saving changes. Other than that, it seems to be working well for us.

Fantastic Way to Collaborate

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Comments: It should be noted that I haven't yet fully explored all the features and functionality that SmartSheet offers but it's a fantastic resource which allows us to collaborate. As a company with nearly 500 employees across the country, Smartsheet allows us to monitor project progress or track milestones or share resources across geographic divides. We use Smartsheet across at least ten departments to share information. Specifically, I've used it to post PDF copies of invoices we receive from our HR vendors so that our Accounting team (mostly based in another state) are able to reconcile the bank account. It certainly saves a lot of email/scanning headaches and deadline chaos. Additionally, our Applicants are routed through Smartsheet and the whole HR team can review at a glance where individuals are in the hiring process, access paperwork, etc. and then Payroll and Benefits can each sign-off on their respective roles within the process of getting the new hire on-boarded. It's a fantastic tool in a virtual world that really facilitates collaboration. Highly recommended!

Project Management never been easier

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The reason why I love smartsheet, is because of the may dual functions. I'm able to stay organize and on track with linking smartsheet to milestone calendars.

Pros: All of the above, plus the software engineer upgrade over the weekend so it's not interrupting work flow.

Cons: None

Fan of Smartsheet

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use.

Cons: It was hard to get everyone on board. Some of us really embraced the new system, while others found it challenging. We scheduled a large office training for everyone, but the customer service agent really confused us and seemed distracted.

Overall: We began using Smartsheet at my job to make communication between remote employees and office employees smoother. We found lots of ways to incorporate Smartsheet into our everyday routine, and it proved to be very helpful.

Quick start time

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: My organization started using Smartsheet about 6 months ago to coordinate things like grants and manuscript development and research projects.

Pros: It is so easy to get started with. If you're experienced with Excel, Smartsheet will be easy. The integration with Outlook is great and comes in very handy for keeping track of all the emails that fly around with a grant project.

Cons: I wish it was a little more robust in terms of social communication.

Recommendations to other buyers: Think about what you need before purchasing anything. Smartsheet is a great starting point for organizations that have never used project management software before.

Data, Product Management, and More

Jan 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Reporting features.

Cons: Collaboration. Updates have to saved consistently and users cannot see updates in real time.

Overall: Smart Sheets is a phenomenal tool for business management, reporting, dashboard data views and more. We have been using Smartsheets for managing course construction, and project management with our e-learning design department for some time. It's integration with Google Apps and its multiple methods of collaboration and reporting are essential for product development. The cost is steep, but the benefits are high.

Recommendations to other buyers: Good tool, but a little expensive.