Who Uses This Software?

Smartsheet's intuitive online project management app is used broadly across organizations to track and manage diverse types of work for teams large and small, from enterprise companies to SMB's.


Average Ratings

1041 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $14.00/month/user
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Smartsheet.com
  • www.smartsheet.com
  • Founded 2006
  • United States

About Smartsheet

Smartsheet, an online work execution platform, empowers organizations to plan, track, automate, and report on work. Over 80,000 brands rely on Smartsheet for project and work management because of its easy-to-use interface, real-time gantt charts and dashboards, and work automation features. *2018 Awards: Named a Leader in Enterprise Collaborative Work Management by Forrester Research, Selected to Deloittes Fast 500 List, Recognized for Technology Innovation & Vision by 451 Research


Smartsheet Features

  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Collaboration Tools
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Portfolio Management
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Campaign Management
  • Collaboration
  • Document Management
  • File Sharing
  • Project Management
  • Task Management
  • Time Tracking
  • Backlog Management
  • Feedback Management
  • Gantt/Timeline View
  • Kanban Board
  • Prioritization
  • Request Management
  • Resource Management
  • Retrospectives Management
  • Status Tracking
  • Supports Scrum
  • Team Management
  • Template Management
  • Workflow Management
  • Access Controls/Permissions
  • Alerts/Notifications
  • Business Process Automation
  • Business Rules Management
  • Collaboration
  • Process Change Tracking
  • Process Mapping
  • Process Modeling & Designing
  • Visual Workflow Management
  • 21 CFR Part 11 Compliance
  • Document Management
  • Electronic Data Capture
  • Enrollment Management
  • HIPAA Compliant
  • Monitoring
  • Patient Database
  • Recruiting Management
  • Scheduling
  • Study Planning
  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Brainstorming
  • Calendar Management
  • Contact Management
  • Content Management
  • Discussion Boards
  • Document Management
  • Project Management
  • Real Time Editing
  • Task Management
  • Version Control
  • Video Conferencing
  • Accounting Integration
  • Budget Tracking/Job Costing
  • Change Orders
  • Commercial
  • Contract Management
  • Contractors
  • CRM
  • Equipment Tracking
  • Estimating
  • Incident Reporting
  • Mobile Access
  • Offline Access
  • Residential
  • RFI & Submittals
  • Subcontractor Management
  • Bid Management
  • Change Orders
  • Gantt Charts
  • Job Scheduling
  • Project Scheduling
  • Rescheduling
  • Staff Calendar
  • Task Management
  • Appointment Management
  • Certification Tracking
  • Committee Management
  • Document Management
  • Expiration Management
  • License Verification
  • Online Applications
  • Privileging
  • Data Source Integrations
  • Data Visualization
  • Functions/Calculations
  • KPI Monitoring
  • Private Dashboards
  • Public Dashboards
  • Scorecards
  • Widgets
  • Alerts/Notifications
  • Capacity Monitoring
  • Color Coding
  • Dependency Tracking
  • Drag & Drop
  • Milestone Tracking
  • Progress Tracking
  • Task Management
  • Templates
  • Accounting Integration
  • Appointment Scheduling
  • Bed Management
  • Claims Management
  • In-Patient Management
  • Inventory Management
  • Medical Billing
  • Out-Patient Management
  • Patient Records Management
  • Physician Management
  • Policy Management
  • Bug Tracking
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Product Roadmapping
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Supports Agile
  • Supports Scrum
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking
  • Collaboration Tools
  • Dependency Tracking
  • KPI Monitoring
  • Milestone Tracking
  • Multi-board
  • Prioritization
  • Project Planning
  • Roadmapping
  • Supports Scrum
  • Task Management
  • Time Tracking
  • Billing & Invoicing
  • Client Portal
  • Collaboration Tools
  • CRM
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking
  • Agile Methodologies
  • Budget Management
  • Collaboration Tools
  • Due Date Tracking
  • Gantt Charts
  • Kanban Board
  • Prioritization
  • Progress Tracking
  • Resource Management
  • Task Management
  • Template Management
  • Traditional Methodologies
  • Budget Management
  • Collaboration
  • Dashboard
  • Issue Management
  • Milestone Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Time & Expense Tracking
  • Collaboration Tools
  • Cost-to-Completion Tracking
  • Gantt Charts
  • Kanban Board
  • Milestone Tracking
  • Percent-Complete Tracking
  • Prioritization
  • Status Tracking
  • Time & Expense Tracking
  • Customizable Dashboard
  • Data Source Connectors
  • Drag & Drop
  • Drill Down
  • Financial Reports
  • Forecasting
  • Marketing Reports
  • OLAP
  • Report Export
  • Sales Reports
  • Scheduled / Automated Reports
  • Analytics
  • Audit Trail
  • Calculators
  • Charting
  • Multi-User Collaboration
  • Templates
  • Collaboration Tools
  • Create Subtasks
  • Gamification
  • Gantt/Timeline View
  • Mobile Access
  • Percent-Complete Tracking
  • Recurring Task Management
  • Reporting/Analytics
  • Spreadsheet View
  • Task Board View
  • Time Tracking
  • To-Do List View
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Customizable Dashboard
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • No-Code
  • Task Management
  • Third Party Integrations
  • Workflow Configuration

Smartsheet Reviews Recently Reviewed!


Capterra loader

Enterprise features and pricing mean you can probably find a startup alternative

Aug 08, 2019
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: --You can easily switch between different views of the same data, e.g. grid vs. Kanban

--Dashboards and reporting are both powerful

--Growing number of integrations

--Commenting per-row is excellent

--Can be used as a simple spreadsheet

--Security/permissions are robust and intuitive

--Excellent training and certs available

--Forms feature is pretty complete for basic stuff

--Very extensive formula capabilities, almost like Excel

--The "business" pricing tier would actually be quite adequate for my group's needs, vs. the enterprise plan

--Nesting/hierarchy of rows can be useful

Cons: --No in-cell formatting

--Awkward multi-user editing, no auto-save, other users keep resetting views

--Reporting is difficult, meaning that you have to create separate complex reports instead of just saved views

--Not a true database or app builder

--Notifications system is wonky, delayed, and hard for new users to tame

--Very easy to abuse and misuse, even worse than Excel because you can add in the nesting/hierarchy (we have one user in particular that makes the most gawdawful sheets you've ever seen, partly because of the inherent Smartsheet interface)

--Attachments are pretty rough, not easily visible or visual, and no desktop app integrations (e.g. save a file from Word to SmartSheet)

--No concept of a "document" or app, only the spreadsheet motif; can't do notes or instructions very easily, for example, so people overload rows for this and that makes reporting even harder when you have to manually select rows

--Forms feature not embeddable or graphically complete with formatting to make it look nice

--Not clear how you combine formulas and forms without overwriting formulas at the bottom--I haven't figured this out yet even after years of using it

--Enterprise pricing is now forcing us to consider alternatives, including lower tiers of Smartsheet

Overall: I hated it a few years back when I first started using it. The thing that won me over and made me a power user was the interface refresh about a year ago. I then took the Smartsheet training to be certified and that opened my eyes to the power of the tool (and also to the fact that the sheets I hated were users in our company using it very, very WRONG). Anyway, while we do love it, there are a few antiquated things like concurrent editing that are truly broken (Google sheets can do this just fine!) and the recent price increase for our contract means that we are probably moving to another tool.

SmartSheet - A different approach to project management tools

Jul 19, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Project management is a very important part of any Business operation and as such, its important to explore options. Smartsheet appeals to us because we have a strong background with Microsoft Excel and adopting it has been easy. Our goal is finding a project management solution that works for our teams and ensuring that they actually use it. While everyone has their personal preference, SmartSheet was a better fit as a lot of our teams already use Excel extensively.

Pros: SmartSheet is a good project management tool that has an interface similar to Excel. Pros: 1. Multiple Project Views - Project managers will appreciate the multiple viewing options such as Gannt and Kanban, standard spreadsheet and even a calendar view. Many options for different managers. 2. If Spreadsheets are your thing, SmartSheet is worth a try - If you and your team use spreadsheets a lot, you may appreciate that SmartSheet is based off the concept of spreadsheets, you can adopt and add different sheets for a variety of projects. So whether basic or advanced, a host of users can easily adapt to Smartsheet if they know how to use a spreadsheet, even to the point of adding formulas and formatting of cells. This is a huge selling point which makes SmartSheet a good option. 3. As Good as Project Management tools get - As a project management tool Smartsheet covers the basics. You get milestones, task management, comments, collaboration and project management and as mentioned before the view options. 4. You can add collaborators to a project for free - A good thing is that you can add multiple "users" to access Smartsheets without paying extra. If you do need to give them more privileges, there are options to set them up. 5. Support for Smartsheet is stellar - There is a thriving community of users and help guides and videos if you ever find yourself stuck and not sure what to do. 6. Smartsheet also integrates well with Microsoft Office 365.

Cons: There is not a lot to gripe about SmartSheets other than on occasion, the app can lag or suffer an error and finding what error it is and how to fix it can be a little frustrating. There is a limitation with exporting reports. If you want to display data in a visual way, you may need to manually extract the data and then add it into another application. If the reports feature could be improved and maybe export in a usable format it would be a solid winner.

Capterra loader

SmartSheet- Highly recommended Project Management Software

Mar 16, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: SmartSheet is a cloud-based tool that helps Project Managers better align their resources, cost and time. Being a part of a virtual team responsible for collaborating whilst managing critical projects, Smartsheet has been indispensable in helping us track project timeline through interactive Gantt charts, establish critical paths, manage team resources, analyze budget and costs, in addition, to document sharing through OneDrive, Skype and even the app.

It is definitely reliable, has a simple user interface, flexibility in function, offers real-time data tracking through dashboards and training additional collaborators is uncomplicated. I love how SmartSheet offers a powerful conditional formatting feature, visualization of data that is editable and printable for presentations and has a spreadsheet-like interface (like Excel) yet is straightforward, unlike its counterparts.

Another thumbs up feature is that SmartSheet offers a 30-day trial wherein full functionality can be tested and project plans produced before actually investing in the software!

Cons: Our firm works from Sunday to Thursday (unlike the USA) and though they are advised well ahead, maintenance windows don't always align with our schedule, and we have to work around that. One attribute that can definitely be improved is the option of turning on auto-save, instead of manually saving the document. Often the development of a comprehensive project plan across several collaborators is quite intense and even if one of them fails to manually save the document, it is quite a hassle.

Overall: We have a global team of collaborators often working on the same document. SmartSheet, being a web-based collaborative tool makes it effortless to delegate and track tasks, allocate resources, and oversee budget in a concise form. The transparency in this tool is exemplary as one can view activity logs and track changes. Unlike its main competitor MS Project, SmartSheet is capable of tracking real-time workflow wherein changes made by one individual can be reflected across the entire team in an instant.

It functions spectacularly on a range of operating systems (I use it on iOS as well) and has proven to be a cohesive platform to visualize project data in real time, all in one place for all relevant team members to view and work on. I would highly recommend SmartSheet for teams who are looking for project management software that requires minimum training with maximum output.

Smartsheet - Functionality and Communities make this an indispensable application

Feb 01, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet has so much going for it. It truly fits the new technological world that we live in by providing more than just the basics. Being a cloud-based application (SaaS), and compatible with mobile devices, makes it more functional across the board. It mostly touts itself as a project management tool, which is very true. Most project managers utilize certain applications that require the project to be saved down to a file, which is not easily shareable. Smartsheet can handle the same project management tools and live in cyberspace that can be utilized by numerous people, which different levels of access (viewing, editing, administering) and different views (tasks, gantt, kanban, etc.), and allow people to make comments, add attachments, and more. The most use I have made of Smartsheet within my organization is using it like a spreadsheet. I'm able to have numerous sheets for different departments where they have access to only their own sheets and update only what they need to update. Then I can create a new sheet that combines information from all of the sheets that will auto-update from the original sheets. I can also create reports and dashboards (with charts, metrics, etc.) based on information from all the different sheets. It's quite functional and utilizes much of the same fundamental logic that Excel provides. The Smartsheet website has an extremely detailed (and searchable) Help section and very active Community. Even includes videos to help guide!

Cons: Smartsheet does have some limitations. Most specifically, it isn't Excel and it isn't Project, so users shouldn't expect it to do everything those applications can do. However, there are times when it seems obvious that a particular functionality should be included that isn't. With that said, Smartsheet does a great job of listening to the Community and is constantly improving the application with enhancements to help the Community with its most voted on requests. Another thing that is frustrating is when an error pops up. More often than not, the error is written in a way that doesn't tell the user how to fix the error. Again, when this happens, I just reach out to the Community and get the answers I need.

Overall: Overall, my experience with Smartsheet has been wonderful. The extremely active Community has made all the difference in the world, answering questions within an hour or two. The staff are also active in the Community and you can see their passion for the application and truly helping their customers. Smartsheet is highly worth the investment.

Capterra loader

Project Management in the Cloud

Dec 17, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: SmartSheet allows individuals and teams to work projects together, plotting milestones and critical paths, tracking tasks, creating alerts, and using gantt charts to quickly view how various team members are allocated and intersect. It does a good job of integrating with Office 365, allowing you to share links to files in OneDrive and to Skype within SmartSheet. The revamped interface makes it closer to working in Excel, which is the really the whole premise to Smartsheet: providing a familiar spreadsheet interface for working projects. To that end, there is a wealth of functionality for formatting cells to indicate project stages, task completion, etc. You can even apply conditional logic to have cells change color when a task reaches a certain stage. There are good controls for determining levels of access, so you prevent changes to your sheet except by authorized persons. Overall, it's a good tool for managing projects.

Cons: The reporting functionality we paid extra for is a joke. Instead, we've resorted to pulling data into Microsoft's Power BI to create reports and visualize data. And like many other Cloud-based services, there's a core product and then tiers of functionality that cost significantly more. Smartsheet is a capable product, but I'm frankly unsure it's cost is justified by its maturity. I've had the feeling I've been paying for what's coming, not for what's already there. But since we've invested in it, I guess we'll stay the course.

Overall: It does help us track projects and the alerts we've set up help keep users aware of deadlines. So for that, Smartsheet works well. We've found a workaround for the one area we've paid extra for--the reporting--that is deficient. The biggest selling point is its approachability: anyone that is familiar with a spreadsheet application should be able to intuitively understand how SmartSheet basically works. That at least removes the biggest obstacle for a project management solution being ignored: the difficulty of use.

Fantastic Product

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet is an amazing product and helps keep our whole company on schedule and collaborating in real time. It is really flexible and easy to start using.

Once you have used it for a while, you will want to do more and more with it, and there never seems to be a limit to what you can do. They are also constantly adding new helpful features. One that was really useful to me was a kanban view called cardview. But there is also classic spreadsheet view, gannt view, and calendar view.

In addition to sheets, you can also run reports off the sheets which filter the data down for particular users or departments. These reports can be editable or read-only. You can also look at your data in real time using dashboards.

We have been using Smartsheet for several years now, and we still feel like we are only scratching the surface of its capabilities.

Another great feature is that you can have unlimited free collaborators. These people can use the sheets/reports/dashboard and enter data. However, it is only the paid users who can create and maintain the sheets. Over time, you may find more people in your organisation want to be creators, and it is easy to add licenses as needed.

Cons: There's not much I can say negative about this software. On rare occasions there can be unexpected outages or loss of functionality, but that is very rare indeed. There are sometimes maintenance windows on the weekend which can last up to 4 hours at a time, but these are advised well ahead of time. I think the only business that wouldn't want to use smartsheet is one that operates 24/7. If you are a normal Monday to Friday business, smartsheet will be fine for you.

Overall: Great customer service. Ever-improving features. 100% cloud so you can collaborate from anywhere with virtually any device (desktop and/or app).

Smartsheet has become an indispensable part of how we run our business.

Smartsheet has the perfect balance between usability and feature set

Sep 22, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Not as complicated and cumbersome as MS Project, which tries too hard to apply complicated logic to your project plans. Smartsheet simply gives you the ability to create plans of any level of complexity. Conditional formatting allows easy review of start/finish dates and who is assigned what. Collaboration is easy and effective as you can share with different levels of permission, and export only those elements you want others to see and work with. Having the product in the cloud makes access simple and reliable. Only once in 3 years have I not been able to access my project plan immediately, and even then it was up within 5 minutes. Easy to learn and train others on, so you can bring collaborators in quickly. Easy to edit as it uses all the intuitive elements of cut/paste and drag/drop. Vendor has been helpful when needed, but mostly in the background which is what I want. I just need functioning software and a place to go for help, not endless tips and promotions.

Cons: Creating a backup is a challenge. It's not intuitive and involves way too many menus and steps. There should be a simple way to create a backup offline for audit or versioning purposes. There needs to be an auto-save feature. I've had new collaborators lose their work because they forgot to manually save. For a product that operates with the ease of Google Docs in the cloud, the expectation is that there is an auto save feature. The 10-minute reminder message is not sufficient.

Recommendations to other buyers: Do the 30 day trial. Import your existing project plans or build a new one. I don't do complex resource allocation and capacity planning, so you may want to explore that functionality if you use the full feature set of MS Project, but for 99% of project management this tool gets you up and running and managing your projects effectively. These types of products are supposed to make your life easier, not introduce a whole new system to learn on top of your project, and Smartsheet seems to get this.

Effective, costly super spreadsheet

Feb 24, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: We used Smartsheet as a simplified task manager to replace another project management system and shared spreadsheet files. It was able to successfully manage the workflow and project load for multiple ecommerce websites and a high volume of online marketing activities, in addition to frequent new product introductions, all with a very small team. The management team really liked the results, but the users did not prefer using the software. Due to the high pricing, only 60% of the team had user accounts and the others had to report updates to be added.

Pros: Since it's based on a spreadsheet / table design, it is quick to learn and easy for team adoption. It's a great alternative for teams that have tried many of the more complex / visual project management platforms without much luck. At the end of the day, I found that project deadlines and tasks were updated and followed much more consistently in Smartsheet than several previous attempts. In addition, Smartsheet has one of the more extensive set of integrations, so virtually any sized enterprise platform or even niche software tool you use probably plays well together with it.

Cons: Though there are a variety of views and automation features embedded in the spreadsheet-like format, it ultimately is a powerful spreadsheet and generally offers somewhat less functionality than many teams expect from a fully featured project management tool, especially when it comes to visual organization. In addition, the software is overpriced in the age of comparable freemium tools (there is no free version outside of the trial). It is very difficult to justify the expense based on the feature set for moderately sized teams when there are many solid alternatives with better or more flexible pricing for smaller teams.

A functional hybrid of project management software and excel

Jan 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Smartsheet is fantastic if you are a project manager or anyone that tracks things collaboratively. I use it daily to keep track of projects. It is like google sheets but has much more functionality with a unique blend of project management flavors. It is easy and intuitive once you get the hang of it, and doubly so if you are accustomed to using google sheets. Even if your teammates don't have licenses, you can invite them to look at and collaborate with your project, add comments, attachments, and even alerts. As an applicant tracker, I use it to keep track of new hires. We attach their new hire paperwork to the smartsheet (instead of emailing sensitive documents) and other HR members can go in and look and progress, check off when they do their part (benefits orientation, enter into payroll etc) so i can keep track of where the employee is in the process.

Cons: There is a bit of a learning curve. When you first use it, you think that there isn't much difference to google sheets, but once you go through the training, see examples and use it for awhile, it is hard to go back to google sheets because it just doesn't have the functionality you need. Some of the formula functionality of say, excel is missing, but they are making improvements to the platform all the time.

Smartsheet is an amazing tool to keep projects moving along!

Sep 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet is my all time favorite marketing software! Not only can you include and integrate project management, sales and other departmental functions but for marketing alone Smartsheet allows you to easily manage campaigns, events, content calendars, website and allows for initiative tracking (i.e. - results). Within each of these functions, you can assign users who are in charge of projects, enhance the internal communications by parties seeing where one is in the process and collaborate amongst many different departments. It truly allows for multiple business functions to be able to come together in one place for a strong marketing, sales and project management platform.

Cons: Smartsheet can operate very slowly when there is a large amount of data in a certain sheet. It decreases the strong user experience and also can make the process more cumbersome at times. The sheets can also be deleted with one click of a button and never be recovered again so you have to be mindful of your actions on the sheet and know all users who are using the platforms have been properly onboarded.

Overall: Smartsheet allowed me to personally increase the project management aspect of my role. It also allowed me to quickly and efficiently manage and update campaigns, content calendars and other key pieces of our marketing organization to keep projects moving forward.

A Smart Way To Manage Your Projects

Nov 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: While many businesses continue to move in the direction of a clean and more streamlined user interface, Smartsheet continues to expand the capabilities of its products through its grid interface of a spreadsheet-like appearance. Despite popular belief, this format is still very effective and highly used in places where metrics are essential and number crunching is calling all the shots. With enhanced filters and views, one will be surprised at how powerful Smartsheet really is. I would personally recommend trying this, even for a trial, and get the feel for what Smartsheet can actually do.

Pros: Smartsheet brings the familiarity of using a spreadsheet and transform the way you manage your projects through their grids. Smartsheet is a complete suite of tools that allows your business, big or small, to manage and deliver on your products efficiently. Its list of features is quite extensive: Dashboards provide full visibility of the project and its status. With key metrics represented for the entire project, you can visually see the progress your teams are making with each project. This allows for quick response and adjustments where needed without having to dive too deep into the details. You can display your projects in one of various ways, each with their own unique set of advantages: from a Gantt chart view, to a cards (Kanban) view, to a calendar view. Provide portals for team collaboration and generate forms to capture the information you seek. Add to that attachment capabilities, notifications, alerts and reminders, plus reporting and so much more... and you have a well rounded complete suite of applications that helps you manage your projects and your business more effectively.

Cons: Smartsheet has no inherent cons. And the only thing I may consider as such would be that of bringing a spreadsheet-like format of its grid into use when trends are deviating from this format slowly. Other than that, Smartsheet does offer what its name implies... "smart" use of its various components to effectively manage a business.

Easy to Use for a variety of Users

Jul 24, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that they developed it to resemble traditional spreadsheet programs. This makes introducing the concepts to those with less experience using software. I find that when I show users how similar it is to other products they use, they are more willing to test and try the software. In addition, you aren't just getting a "smart" spreadsheet, the card view and gantt view make explaining timelines and projects much easier. I love seeing the look on new users faces when they realize the potential.

Cons: The automation tools are great, and the workflows you can develop can be very useful. However, there are times when their automation goes down and the company is not quick to respond to users on this. I have had instances where my alerts or notifications never get sent, and I am none the wiser. This has led to some skepticism by users on the viability of the product.

Overall: I have used this product for over a year, and I am constantly learning new things and how to improve our processes and projects. I love that Smartsheet is constantly updating and they do have a very useful user community for solving problems via their forums and videos.

Capterra loader

Multifunctional project management for any size organization

Feb 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: + I appreciate the way Smartsheet is organized and it is extremely user-friendly. There are a ton of templates and tutorials available but if all else fails, the customer service is on point!

+ The reporting features are amazing and ideal for status reporting

+ There are many apps that can be integrated in to the Smartsheet, so whatever a team uses whether it be Google Drive, Slack, Evernote, Docusign, etc, the work great with the Smartsheet platform

+ Conditional formatting is useful

Cons: - Our portfolio is large and has many moving parts and sometimes our Smartsheet has become excessively large

- Linking sheets into a larger sheet to feed into a dashboard would be amazing if it were only that easy. Linking can be quite a chore. This may be simply due to user error and may be I need to look at a few more tutorials

Overall: Smartsheet has been a godsend for our team. We were all over the place before we starting using the platform. We have a large portfolio of programs and projects, which Smartsheet keeps us on track with and allows us to collaborate in one place. Reporting has been a breeze and has kept everyone aware of where each project is at any give point in time. The conditional formatting has also been a lifesaver to call out at-risk or upcoming tasks as we need to be aware of them.

Great for project management and collaboration!

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Smartsheet has some really great features for project management and peer collaboration. You can easily nest tasks under goals and set a timeline that can be viewed in several different ways. You can add attachments to line items and allow comments from users. IT also has some great automated features such as automatic email updates and reminders, and color coding based on item contents. I have used it to manage large projects. create shared calendars, collect data from internal and external users, and create automated processes. The best feature is that users do not need licenses. You just need one main license to be able to create sheets and then all users can access those sheets without needing to pay for many licenses.

Cons: I feel that Smartsheet could be used as a solution for more items with just a few extra features. It nearly has everything to be used to make approval processes but is lacking responsive emails. It also has a great form feature but it does not allow multi select questions. I have tried to build a ticketing process in this also, but again the email features are limited. It also has the ability to be embedded into web pages but the look is not customizable and does not look good as is.

Overall: Smartsheet is very easy to use and has many great features to address many needs. It is widely used in my company.

Easy and functional Project and Task management for Collaboration

Dec 04, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: A wonderful tool that easily replaces Microsoft Project for 90% of companies. Affordable and very collaborative.

Pros: The web based interface looks like excel, and response much better than even Google Docs. The main focus is project management - allowing you to create tasks, timelines, milestones and completion notifications. These are all shareable - invite a user to the sheet and they can enter or edit data - which might just be clicking the COMPLETE box, or it could be entering a large portion of data. Even with multiple users in the sheet at once, the system keeps sync with ease. It is the main tool we use for cross department and external partnerships. It has the main functionality that you want out of Microsoft Project, but is cloud based and anyone familiar with excel will be able to use it.

Cons: The sheets have similar functions to excel, but the means of editing those formulas are not good. Thus will not replaced excel, but it does replace Project for a fraction of the cost and a drop of the training required to use it. The alerts can be annoying at time, sending you multiple alerts if you don't set them up just right. The limitation on the number of rows will eventually force you to create duplicate archive sheets if you use them as a tracking/complaint type log.

Smartsheet is a PM's dream tool

Oct 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Where do I start? I used to rely on MS Project to manage my projects, but I hated it. MS Project is designed as a one-size-fits all program for all projects. The only problem is it is a poor design to solve that problem. MS Project is way too complex and difficult to use. It is feature rich, sure, but you need to read a manual to learn how to leverage all of the features. Smartsheet solves all those problems, for me anyway. It is simple to use. If you know how to use Excel, you can learn Smartsheet's and become fluent in navigating its interface and product in 1 week of regular use. I rely on Smartsheet everyday to help me manage complex projects, budgets, and timelines. I do not know what I would do without having access to the tool anymore. It is my #1 needed tool on the job period.

Cons: The only thing I dislike about the tool is that it is associated with hard work! That being said it solves many of my challenges, and is a fantastic product that enables me to manage complex projects with ease. There is nothing that I truly dislike about SS.

Smartsheet Advocate

Jul 01, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I love the design of the application. It's familiar to Excel users because it's comprised of customizable spreadsheets. My favorite function is the ability to assign/update tasks to users and it can be set to send them email notifications immediately about the change.

Cons: Smartsheet is lacking in specific preferences. For example, you can set the daily notifications but you cannot select the time of day. This can be a little frustrating to some of us who receive the emails at 2am and overlook the notification within our inboxes.

Overall: It's such an effective tool for project management and communication for our team. I don't know what we would do without it!

Smartsheet is a TIME SAVER!!!!

Jul 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: As an analyst, I contrinute to many different projects on a daily basis and establishing a Smartsheet file to track our progress is a huge benefit. We are able to schedule half as many meetings for updates because the group's status (or lack of) is always available for review. Also, we use the upload function to store many documents in the workbook. Hugely valuable.

Cons: It functions perfectly but the program itself resembles Excel (which we also work with). Perhaps a more elegant and weelcoming display?

Capterra loader

The Love of My Work Life

Jan 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Smartsheet is everything. Knowing the features and functionality help me dream up new and exciting ways to gain all sorts of productivity gains at work. The collaboration features are out of this world. My work is so fast paced, I cannot afford to revert to manual ways of doing work. The interface is super intuitive, the training resources and 2nd to none (serious, most companies like this sell you training...Smartsheet WANTS to set you up for success). My Customer Success Manager has always been in the thick of it with us! She is committed to making sure we ALL win!

Cons: Smartsheet is configured at the enterprise IT Level for our company. I have often wished that some of its AMAZING out-of-the-box features were available to our team. This is not a fault of Smartsheet though...just my personal wish :)

Overall: Smartsheet has empowered our virtual teams to SEE each other and our work. We respond at the speed of business with ALERTS and workflows. We don't need to recreate plans (the wheel) because once we make a great plan, we can duplicate it and share it with ease. I'm SO in love with this product!

Makes my life SO much easier

Dec 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Device independence and cloud storage allow for full-team collaboration without purchasing extra copies of an application.

Cons: I would like it even better if a file were able to have several sheets, like in Excel

Overall: I have been using Smartsheet for over three years and absolutely love it.

As a project manager, it is difficult to run a project through Microsoft Project and still have the entire team able to see and/or update the plan. Smartsheet allows full control over who can see, who can edit and who can share the project plan. It allows team members to make status updates and pull reports.

It is MSProject functionality with MSExcel ease of use. And being cloud based, it is device independent and your team members do not have to own a copy of the software to see the plans.

In the past, I would need to create my project plan in MS Project, but export to Excel or PDF in order to share with team members who did not have an MS Project license. That was very time consuming and usually required some re-formatting.

Smartsheet solves those problems and allows more efficient collaboration. I pay for it out of my pocket I like it so much

Recommendations to other buyers: Try it out for 30 days for free... by the time you get to the end of the 30 day trial, you will be a convert, maybe even an evangelist!

It works, people like it, and it's easy to use.

Oct 03, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: My company uses Smartsheet for project tracking of multi-year projects across several continents, time zones, and team functionalities. I've been using the product for about nine months, and even while I feel like I understand it well and am reaching the productivity I seek, I still keep learning more features that it has to offer. So far it has been really great for us, as it allows so many options for you, but does not require that you have to wade through them all just to get a simple task done. So many platforms offer crazy amounts of features and KPIs, of which 80% go unused, but in order to do what you want you have to go through menu after menu after menu (cough SAP cough).

The simple Excel-style interface is what really makes the difference for our teams. They see something that looks familiar, and they feel more comfortable with it. It's easy for them to enter data (just like Excel), and the learning curve is gentle. Most of my teams got up and running in about a week, and that's really something!

It's quickly becoming the go-to tool for so many of the old things we used to manage through Excel and Outlook. The best part is that the features are not "in the way" of your working. If you need task management, project management, log books, alerts, etc. this tool can do it. And, because it's so easy to share and publish, teams can work with others quickly, easily, and with a nice record of who did what. That's one of my favorite features about it. Each cell has a history that you can view, so you can see all the changes, who made them, and at what time. It's a really powerful feature.

And, to cap it off, the support team is really great. They're putting out developments all the time, and actively seek feedback from their community for said developments.

I would recommend to anyone who wants to have an all in one work collaboration platform that's easy for their team to use, unless you want each team member to spend 9 months studying the platform before they can do even the most basic functions.

Almost forgot the price. This software costs a fraction of what other software costs. We have close to 260 people using the platform, editing and viewing the sheets. Yet, we pay less for the YEARLY Smartsheet Team Plan than we pay to another software company so that one single user can have access for 6 months, and many of the features between the two are duplicated.

Capterra loader

Smartsheet Will help you slay the project management dragon

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm not an expert by any stretch on Gantt charts and project management but I was forced into a position to do a large project management plan that required spreadsheets Gantt charts and all the necessary tools of a robust project management proposal. I love the ease of use and the visual user interface of smartsheet. I initially tried to use Excel only to be frustrated with formatting cells and a big messy fragman fragmented plan. Smartsheet was relatively quick to learn easy to go back and edit and save and also easy to create a copy of a master plan that you may have created to reuse again. I would have never gotten through my project management crisis without smartsheet I can't say enough of how invaluable it is. It will make a project management newbie like myself look like a total Pro and the more you use it the more fun it actually becomes as you start to see your data be brought to life in a way that is easy to see easy to edit and easy to print. If you are a project management professional you cannot afford not to use Smart cheap it's that good.

Cons: Well there's a very generous 30-day trial and I love the fact that there's no credit card required it would be great if there was some use plans were a little less expensive for Less usage.

Overall: If you want to create a project management plan like a rockstar and feel confident that your data is going to look as good as the work that you put into it you have to use smartsheet and you can't afford not to give it a shot because a 30 day free trial with no credit card is almost unheard of today with the slap your credit card down before we give it a shot and you get a full robust set of features for your free trial I couldn't recommend it anymore it's an absolute winner.

Finding your work balance as now become easier

Sep 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I just like the software for all the good that it has done to help more things more fluidly around in the company. Yes, you can most likely find other software that can do the same but come on this is actually the easier of all and the price point also helps too.

Pros: What I like about Smartsheet is the fact that you are not bombarded with so many complex and complicated ways to get things done. This software takes that all away and thus lets you start actually getting your ideas down quickly without the need of wasting time learning something difficult. This allows you to collaborate with other users quickly and easily. If you have a large file and don't want to show off everything that you have you can quickly export those elements and with different types of level permission. Since this software is not entirely saved on your computer you can move around with ease since this is Cloud based.

Cons: I do like Smartsheet, but there can be improvements made to this to make if better and faster. Like creating a backup can be made easier and thus it is not. It can be daunting at times trying to get this backed up. This is Cloud based and it should already have an auto backup feature or at least and easier way. The same goes for saving too. Auto-save should be an easy fix, right? Well I hope that this will be taken care of.

Excellent product

Aug 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Smartsheet is VERY easy to use and intuitive. The layout is clear and simple. The Help section is thorough and there is a huge global community of Smartsheet users, so it's easy to find answers to questions and to get help. It integrates with Microsoft Teams and is easy for new users to learn and to navigate. I most frequently use the project sheet template and the kanban board template and that has helped me to organize my work and be able to report on progress very easily.

Cons: One con is that it's not immediately visible to see the project milestones on the Gantt chart, and it's not always clear to me how Smartsheet determines the critical path on a project.

Overall: I am using Smartsheet as a project management tool to manage specific projects and to manage project portfolios. The workspace feature allows my supervisors to review my work easily and allows me to share documents with others. So far, Smartsheet is my project management tool of choice and I encourage others to use it.

Use it daily. Good collaboration and general usability.

Jan 11, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I do enjoy that I can share files out with anyone. I like that they can edit and I can see them immediately. The workspace is clean and it is far more powerful than I need it for. I'm sure I could get tricky with it and make it do flips and jumps, but I have heretofore not needed to make it do that.

Cons: I'll be honest in that this is nitpicking. The scroll-wheel on my mouse doesn't like the scroll down a smartsheet. It is by far and away the worst thing about this program I've found. It's so infuriating when I have a few hundred rows and I can't accurately scroll to a needed place. The side bar works well, but everything in the world allows a scroll now.

Please laugh at this and then do it... you'll understand what I'm saying.

Aside from that, this is less of a Con than maybe a pro but I feel like there's a bit of overkill under the hood here. I could easily be wrong in my limited scope so I hate to even list this as a Con, except that you're paying for it. I feel like if you use the full breadth, you win but it's just not super-needed or warranted if you're expecting a bunch of collaboration with people who don't want to be bothered.

Overall: Good stuff, if not better than I think it is. I like that I can give anything to anyone and control how much input they can have with it.

Capterra loader

Great communication and project management tool

Mar 11, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I love how easy smartsheet is to use and track things. I use this to make detailed calendars for specific operations tasks that need to be completed each day, and love utilizing the alert feature so the responsible party is sent a reminder email on the specified date. Project collaborators can also leave comments on the tasks they are responsible for, or you can use conditional formatting to check off tasks that are complete. There is a lot of flexibility in how you use the software - whether it is for project management, checklists, or tracking any kind of info like a budget as well.

Cons: There are some limitations with the functionality of formulas, but I prefer the simple interface and other functions over excel.

Overall: I love using smartsheet for cross department and cross functional team project planning. This has helped increase efficiency by decreasing emails and allowing people across locations to see the same information and contribute as well.

Does a few things very well indeed

Jan 09, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money

Pros: Smartsheet would not deny they are little more than a glorified spread sheet, but what they lack in sophistication they make up for in flexibility. There is a good reason so many office workers end up building ad-hoc tracking and analysis tools in Excel. It is simple enough and flexible enough you can throw something together quickly for a wide variety of needs. Smartsheet takes this to the next level allowing users to quickly build lists and data driven sheets, link them together in interesting ways, and then gives them simple tools to share and collaborate with others. The additional of a Gantt chart and Kanban board view of item lists allows teams to quickly develop a simple set of tools to manage projects and collaborate. For many small teams, this may be all they need.

Cons: While the TCO is compelling for smaller teams, larger teams will likely be underwhelmed with the fairly shallow set of features. Also, from a cost perspective larger teams will not find much of a price difference between this and more robust offering from other competitors.

Smartsheet Review

Apr 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Likely

Pros: - Smart sheet basically allows every team member to work on the same project together. If you are in upper management then this product will be great for you to keep track of process of every project, meeting agenda, progress on new development

- It is simple and almost like Microsoft excel. But have lots more functionality and features compare to excel

- It is very reasonable even available on monthly basis plans.

- Smart sheet is cloud-based service which available on your device and on the web from anywhere in the world. besides this they constantly update the features to make it more useful every time.

Cons: - There should be an auto save option but anyway, it is good if you have habit to save excel manually every time.

- It works slow sometimes when some sheet contains large of data. it takes more than usual time.

- I don't remember any major cons of Smart sheet besides these basic things, but anyway they are improving with every step, so it will be removed after a certain stage.

Overall: Smart sheet provides 30 days free trial so of course It is worth to try once.

Great cloud based replacement for Microsoft Project

Apr 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This is a blend of Project, Excel and Confluence.

Pros: So much easier to use than Project with much more useful functionality. The ability to assign tasks to people and have them add the detail of when and how it was completed is awesome - especially since it doesn't require any training as you can setup email check boxes. The ability to attach 10 files to each line is amazing - especially if the deliverable is a file. It's also very similar in appearance and use as excel - something almost everyone is comfortable with typing into. You can also interact with 3rd parties easily - giving them access to view, edit, respond, attach, etc. on projects. Multiple people are also able to interact in the sheet at the same time!

Cons: The web interface doesn't support all the good keyboard shortcuts as excel does, nor do you have access to all the wonderful and powerful formulas that excel does. Will only support so many items in a sheet - meaning if you have a long running log (like an interactive customer issue log) you have to create new sheets periodically.

Smartsheet is the ultimate data collection tool that is user friendly.

Jul 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love that SmartSheet allows for multiple tabs to organize data. You can also choose who has access to certain tabs. I also find the feature of attaching documents, images and notes EXTREMELY useful in the work that I do. We compile lots of information/documents on person's files that we work with, and we can include all of the information in 1 place, and anyone can add notes and information to the person's file. This is extremely useful for documentation among many people who are interacting with a customer we have. It is also easy to access and use from the iPhone app, which allows me to be more efficient as I am often on-the-go with clients and do not have my computer out.

Cons: For the business that I do, I can't think of a better priced program or more user-friendly program. It serves all of our needs, and is very user-friendly and safe for storing confidential information...no cons that I can think of except sometimes when you change tabs, it will not save information you put into the tab you switched from.

I use SmartSheet for project management

Apr 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's great software, kind of like a cross between Excel and an online project management platform. If you've worked with spreadsheet software in the past, it will feel intuitive. It has a ton of features that are excellent for project management and team work. Some of my favorite features are update requests (you can send an update request to anyone in your organization and it will ask them to update you on their progress in the context of your sheet or a cell within your sheet), as well as scheduling helpers and functions like SUM, AVERAGE, etc. I use it for keeping track of my scientific data AND managing my projects. Really great tool!

Cons: This is both a pro and a con -- the software development team is very on top of stuff, and they seem to make a lot of changes and updates. Fundamentally this is a good thing, but it's sometimes annoying to have to figure out a new UI all the time. There also isn't support for as many functions as Excel. For example, there's no standard deviation function.

Smartsheet - The Smart Option

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This program can do anything... the set up is the most difficult part which is typical for any new program. Take the time to set it up correctly and enjoy the benefits later!

Pros: This program is so easy to use... it is basically a live excel sheet. I love it because multiple people can work on the page at a time. It tracks all of the changes and have I said that it is EASY TO USE! No training necessary. There is also a mobile app that could use some updating but is usable! The collaboration that you can do with this program is amazing for someone in my field, construction. It brings together the office and the field seamlessly and makes tracking progress on anything a breeze! I love smartsheet!

Cons: The only con I can think of is it is a bit of an expense when you have a ton of employees... but I think the Pros outweigh the cons on this one! You will not be disappointed with Smartsheet!

Flexible project management

Apr 20, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Similarity to spreadsheets makes it accessible

Resource management

Variety of views for the same data - cards, sheet, gantt, calendar and each cna be filtered and sorted in different ways.

Cons: No repeating tasks.

Some familiar formulas work, some don't.

Overall: We use SmartSheet to track all our work. We were using it to track down to individual task level but have found it isn't fast enough to input to. Each box seems to slowly phone home before the next is available and I have to tab through boxes don't need.

Some of the ways of doing things aren't intuitive - it took me 7 years to discover right clicking doesn't give the same reminder options as using the top menu. Why would I expect that?

the Android app is a mixed bag, it's useful for adding info on the fly but just not fast enough to get the fast flowing tasks down.

We use SmartSheet for projects, resource tracking, job management, maintenance records and inventory management - the power of SmartSheet is it's ability to do all these things well.

Love the mobile app, hate the maintenance.

Jul 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: We've used the collaboration aspect of this program so often that it becomes second nature, especially when out in the field. The mobile app is used almost more than the desktop because we're often on the go. The maintenance has caused a few issues in the past, but we've learned to work around them.

Pros: We love the mobile app! It has come in handy so often. The ability to assign tasks to different individuals works well for us so that we can see when that task is completed. The fact that it integrates with Office 365 allows us to sync reminders and documents and share them with other members of the team working on the same project.

Cons: The maintenance can be a pain, even though you are warned ahead of time. Still, we do a lot of our work on the weekends and have to schedule around the maintenance. It's a little difficult because it can last several hours, but again, they let you know ahead of time. As another reviewer mentioned, an autosave option would be a helpful tool, especially with more than one person working on a project at the same time.

Variety of Uses

Jun 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I enjoy that Smartsheets can be used for a variety of different types of projects and needs. My company uses it in the Photo Operations department, digital and e-commerce department, and even in the catalog team. It's very easy to use and understand and I love the flexibility the program has. One of my favorite parts of the tool is the ability to see individual cell history. We've had a few cases where this came in handy because the information was accidentally erased. I also love the ability to create a Workspace; it's come in handy when developing lots of different sheets that need to live in the same file organization structure.

Cons: There isn't much I don't like about Smartsheets. There is a lot of functionality that the tool has and there hasn't been much that I can make it do what I need it to do.

Digital Transformation Realized

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most valuable part of Smartsheet is that it truly allows for all the hype of digital transformation, connecting data, automating processes, end-to-end visibility, and integrated reporting. Being able to import existing spreadsheets and then the ability with one click create a web data entry form is the best features to automate existing manual processes.

Cons: There are a few limitations still with the software. One is a 5,000 row limit that can't be removed. This is to ensure performance, but it does hinder some processes.

Overall: Smartsheet has delivered tremendous value to my organization. We've created thousands of Smartsheets, that replaced far more spreadsheets. We've even gotten to the point that we're creating so few spreadsheets that we're archiving files faster than we're creating new silos. Its definitely allowed us to make significant progress on our digital transformation journey.

Capterra loader

I call this 'excel spreadsheet on steroids.' If you need to save a lot of files, this is a must have

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Unlimited file storage in this cloud based system. You can basically create a spreadsheet that has limitless functionality. Upload files, photos, data, and keep a communication log. You can even use this program as a CRM if you want.

Cons: The app is a little tough to use for some of its features. when trying to open a row and see attachments, files, and sub-rows, it is often difficult to click on the right spot due to how small some of the icons are on the screen.

Overall: A cloud based storage program with a spreadsheet format. Ability to share with members of your team and collaborate is spectacular if that fits your need. You can set alerts to notify you when someone else on your team makes a change to a task, and you can quickly move large groups of data or files from one sheet to another by simply selecting them and clicking 'move rows to another sheet.' This will move the row AND all attachments in one quick step.

Affordable collaborative tool for small teams

Jun 16, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Our team adopted this almost 2 years ago and are still using it extensively. Not everyone in the organization likes the tools and some refuse to get on it, but those of us who use it have found it a valuable tool for collaboration within our team and also between several departments.

Pros: Ease of use - very similar to Excel in functionality while operating as a database. Collaboration - easy to use simultaneously as other team members, track changes, and maintain up to date info. Data links to Excel make complicated spreadsheets/dashboards link to collaborative site easier.

Cons: Clunky in its reporting - not a lot of flexibility to play with the data without completely redesigning the report. There are no graph functions for dashboards yet. Editing sheets that are linked to other sheets sometimes causes errors in links or reports because of small changes in headers, or similar.

Capterra loader

Smart and powerful tool to share knowledge and easy ways of collaboration.

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most important thing that I want to highlight about SmartSheet is that it let us design dashboards as well as reports in order to have a look on all sheets immediately. It is extremely easy to use and accessible anywhere anytime. It helps me do my work easily and quickly so in this sense saves our time. We can arrange and organize contents of our own choices. One of the greatest advantage is that we can work on SmartSheet even when we are outside from our company simply by having internet connection.

Cons: I like all the features of SmartSheets. There is nothing to complain about this fantastic app. One of the cons is that sometimes we have to face difficulty while loading this app but this problem occurs rarely. Except this issue this software is running perfectly with no hindrance at all. I am hoping for more advancement in SmartSheets in the near future.

Overall: Its an amazing app. I would say for a perfect project management, it is a blessing indeed. The productivity is considerably raised by using Smartsheets. It is too much easy to share single sheet that is really appreciable. Furthermore the presence of calander feature in SmartSheet make me aware about my weekly responsibilities. It is very helpful for our company and fulfill our needs.

Strongly recommended

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When I was leading a team of fraud analyst as an OIC, I always make sure all the task has been done for the day. And of course I cant do it without this software. Checking agents productivity is our priority with the help of Smartsheet, it is easier to monitor. As what they say it's relatively simple and effective.yes I can definitely agree.

When it was new you feel like a frustration on how to makes this software work. But unfortunately the longer you use it the more you will be familiar and will of course appreciate the value of the software.

Cons: No Least to this, only a bow and say perfect, expectation meet.

Overall: Would strongly suggest that to those who haven't tried it, this is really a must try software. Once you've tried it you can never stop using it.

Daily Drudgery of Task Tracking Made Easy

Aug 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My review title says it all. As someone who struggles with attentional issues, Smartsheet has been a life saver for me in terms of sustainable organization and tracking of my tasks. It's also very intuitive, making it easy for even the most technically challenged, to find their way to proficiency.

Cons: Anything I struggled with, was easily modified with tutorials.

Overall: First and foremost for me is the tracking of and status rating for my tasks that has been most helpful. Second, is how easy it is to share back and forth while modify work being worked on between myself and my intern. It's adaptability to just about any project I'm working on is also what appeals greatly to me as I have multiple, diverse, collaborative things going at once.

Capterra loader

Lots of tools and feature at your fingertips with a simple interface

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm a spreadsheet guy, so this method of organizing work and projects in a spreadsheet type style is great for me. Plus, Smartsheet doesn't limit you to that view, providing a bunch of ways to work with and review the data making it pretty likely there's already a style that works with your method. So easy to rank items, move them around, and customize fields.

Cons: It can be expensive. I'm using it because one of our partners uses it and shares some sheets with me. I love it but haven't managed to convince my company to invest in it yet.

Overall: Overall, this is my favorite tool for managing projects, lists, tasks, etc. Hands down. So easy to set up and customize and share. Much more intuitive than other programs that require a bigger learning curve. I know that I'm barely scratching the surface regarding the built-in tools and functionality available. Plus, Smartsheet hold regular webinars on various topics which are very helpful, as is their access to various methods of support.

A nice and lighter alternative for MS Project

Nov 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: In general, Smartsheet works great for me. However, I am not a full-time project manager but I am a CTO. But I do need project management functionalities and for that SS works out great for me. Also, it's less expensive and it's lightweight. So, overall, a very good tool that is to be considered by small companies where budget might be a constraint.

Pros: All the useful features that you an find in MS-Project are present in Smartsheet. It's very lightweight. And more importantly, it's much cheaper

Cons: The calendar - as I found out, it only supports US date format but not other date format. So, while working with global team, that sometimes come out to be a challenge. Also, if multiple people are viewing a sheet at the same time, the changes are not real time. The changes don't get saved until you click "save".

Smartsheet helps keep me organized and on task

Apr 21, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The integration with Outlook so I can upload a task received in an email so information is all in one place and I can set alerts so I don't miss a deadline.

Cons: Sometimes some of the features are difficult to understand.

Overall: I have been using Smartsheets for a couple of years. We have been able to embed price sheets for online website that are dynamically updated; use sheets to collect RSVP for events and have the totals linked to a sheet that totals and sends alerts to several people for follow up. The feature of linking to Outlook makes it so easy to add a task to a sheet without ever having to leave Outlook. New features are released often and keep improving the product. I would highly recommend Smartsheet.

Recommendations to other buyers: Sign up for their webinars or watch the videos to learn all of the new features when released. Also take time to look at templates for ways to use the sheets in your industry.

Smartsheet: Team Project Tracker

Jul 30, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Smartsheet allows for collaboration among several teams and is easily accessible among multiple team members. This becomes a huge boon when teammates are on different schedules or work across different offices. The grid layout makes it similar to Excel in a way, with there being rows and columns that can be edited to structure the sheet in whatever desired form.

Cons: The editing can be a bit wonky at times. If you are not familiar with the platform, it can take longer than normal to edit the document, making it a bit tedious at times. Also, since it's web-based it can be slow to load or update from time to time.

Overall: Overall, Smartsheet has proven to be helpful in keeping things organized across several different teams on accounts. It allows for easy tracking of projects in addition to allowing multiple people to view the entire sheet. It's also easy to share to the overall group, but can be tedious at times in terms of editing.

Trinity Logistics

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its ease of use. You can use it for complicated projects or a simple to do task list. Our team loves it for staying accountable. The ability to export in excel and do simple math functions is a bonus and keeps our team working very collaboratively. We have used a lot of project software and this one by far is the best for ease of use.

Cons: Reporting can be a bit tricky and a little bit of an issue if you are trying to roll up to a single report. Although it does have reporting and they have just upgraded that feature. I am anxious to see how that works now. They are always improving their software which is also a plus as far as we are concerned.

Overall: Collaborative tool to keep everyone on track.

Capterra loader

Nice project management software

Jul 21, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has a very nice interface. It allows me work in group and is ideal for tracking the progress of tasks and projects under a calendar. I can quickly get the information inside the task sheets. The notifications reach my email and are quite useful to keep informed about the development of a project. As the use of software progresses, the interface and its basic use are much more understood.

Cons: Smartsheet is a very complete product, understanding all its characteristics is very complicated and requires a lot of effort. There are not too many negative things in this product, and that is something remarkable.

Overall: I have used this program in my organization and understanding its operation and handling its interesting characteristics. Its ease to keep track of team projects, the organization of tasks and the large number of functionalities that the product brings together make Smartsheet worthwhile to buy.

Excellent tool for managing projects and collaborating with team members

Aug 06, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like most about Smartsheet is that it allows you to collaborate with team members on multiple spreadsheets. This is helpful when developing content or managing projects with many team members. I also like the form feature, which allows you to create a survey, and collect information that automatically populates into a sheet. The conditional formatting feature is also helpful for highlighting rows and cells to help keep track of project progress.

Cons: While you are able to open multiple spreadsheets to view several projects, Smartsheet does not have tabs in a sheet like in Excel. However, you can still organize your work by creating "parent" and "child" rows within the sheet. It takes a bit of time to learn the software at first.

Overall: Our projects are more efficient with the use of Smartsheet. It allows for team collaboration and communication.

Learning curve / Training?

Feb 15, 2019
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is extremely adaptable to multiple business operations. It can be used to track tasks, set timelines on projects, an resolve emergency situations by providing immediate feedback among multiple entities of an organization.

Cons: It is difficult to navigate and use unless ample time is spent training or stumbling around the interface. I'm not aware of any training resources for this program. This may be a failure on my end, or a failure of promoting user training.

Overall: The ability for multiple users to interface with the sheets gives real time feedback to issues that everyday businesses may face. Collaboration is key when normal or unusual circumstances arise over a large scale distance between employees. It gives everyone the ability to custom tailor a sheet to meet the needs of the organization. The difficult thing is the interface symbols / lack of clarity in what buttons do and how to navigate to certain pages. I seem to missclick, or stumble around until I eventually get to where i need to go through trial and error. I need to find some sort of short training video's to help clarify my use, as well as give me a better handle on just how powerfull the software could be.

Smartsheet is a useful project management tool

Feb 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Automatic alerts and updates that can be created by any number of factors, a great time saver for notifications and communication. Each cell also has a history so information isn't ever lost.

Cons: Resource views don't accurately measure workload. Turnaround time for a deliverable should be separate from the actual time it takes an employee to complete a task to enable both an accurate timetable for a client and help management with proper resource allocation. Currently, if a task is designated with a duration of a few days for turn around time, the assigned employee is also designated as fully resourced for that time frame. Users looking to use this tool for both aspect may be disappointed.