Who Uses This Software?

Smartsheet's intuitive online project management app is used broadly across organizations to track and manage diverse types of work for teams large and small, from enterprise companies to SMB's.


Average Ratings

621 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $14.00/month/user
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Smartsheet.com
  • www.smartsheet.com
  • Founded 2006
  • United States

About Smartsheet

Smartsheet, an online work execution platform, enables project management & task collaboration that is redefining how teams work. Its easy to use interface, coupled with file sharing, gantt charts, kanban view and work automation features have helped it quickly grow into a favorite business app for productivity. *2015 Google Marketplace App of the Year *2015 Microsoft O365 App of the Year *Gartner Cool Vendor 2015 - Project & Portfolio Management


Smartsheet Features

  • Business Rules Management
  • Collaboration
  • Data Mapping
  • Lifecycle Management
  • Process Analysis
  • Process Capture
  • Process Change Tracking
  • Process Mapping
  • Process Modeling & Design
  • Process Simulation
  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Bug Tracking
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Product Roadmapping
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Supports Agile
  • Supports Scrum
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking
  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies

Smartsheet Reviews Recently Reviewed!


Greatest Mastersheet of them all!

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Smartsheet is portable tool - downloadable Smartsheet App. I can access it anywhere and any device I like, most especially when I'm in a call and I need to access my Smartsheet I just use my phone. The best way to put your records either old records or new is to use the Smartsheet, it will keeps tracks and give you relevant results that make your business successful. I can say Smartsheet is my partner in life he give me what I want like to plan, capture, track, automate, and report on work at scale, it's very helpful for our team to analyse and realize things that needs for improvement in terms of work.

Pros: Smartsheet helps me do my work more easier and faster. I really appreciate how Smartsheet helps and understand what company needs. Best Application Ever! It's very easy to configure and display what you want to search even if the data storage is so large, it can still be on the right track that you looking for. For my project that have a lot of campaigns, I can easily group all my tasks on what ever priority level, and the corresponding deadline for the task. It's one of the basics that is bigger plus to every business man out there. Moreover, each row may display emails stored within it, files attached to it, with a discussion board connected to the task. I'm always excited and thankful every time it resolves any updates, notifies interested staff, and tracks of document versions, sending alerts for approaching deadlines.

Cons: People out there might say other App is better but I assure you Smartsheet is the best. You just need to gain your skills by the help of Smartsheet, your business will be successful in the future.

Smartsheet has the perfect balance between usability and feature set

Sep 22, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Not as complicated and cumbersome as MS Project, which tries too hard to apply complicated logic to your project plans. Smartsheet simply gives you the ability to create plans of any level of complexity. Conditional formatting allows easy review of start/finish dates and who is assigned what. Collaboration is easy and effective as you can share with different levels of permission, and export only those elements you want others to see and work with. Having the product in the cloud makes access simple and reliable. Only once in 3 years have I not been able to access my project plan immediately, and even then it was up within 5 minutes. Easy to learn and train others on, so you can bring collaborators in quickly. Easy to edit as it uses all the intuitive elements of cut/paste and drag/drop. Vendor has been helpful when needed, but mostly in the background which is what I want. I just need functioning software and a place to go for help, not endless tips and promotions.

Cons: Creating a backup is a challenge. It's not intuitive and involves way too many menus and steps. There should be a simple way to create a backup offline for audit or versioning purposes. There needs to be an auto-save feature. I've had new collaborators lose their work because they forgot to manually save. For a product that operates with the ease of Google Docs in the cloud, the expectation is that there is an auto save feature. The 10-minute reminder message is not sufficient.

Recommendations to other buyers: Do the 30 day trial. Import your existing project plans or build a new one. I don't do complex resource allocation and capacity planning, so you may want to explore that functionality if you use the full feature set of MS Project, but for 99% of project management this tool gets you up and running and managing your projects effectively. These types of products are supposed to make your life easier, not introduce a whole new system to learn on top of your project, and Smartsheet seems to get this.

A functional hybrid of project management software and excel

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet is fantastic if you are a project manager or anyone that tracks things collaboratively. I use it daily to keep track of projects. It is like google sheets but has much more functionality with a unique blend of project management flavors. It is easy and intuitive once you get the hang of it, and doubly so if you are accustomed to using google sheets. Even if your teammates don't have licenses, you can invite them to look at and collaborate with your project, add comments, attachments, and even alerts. As an applicant tracker, I use it to keep track of new hires. We attach their new hire paperwork to the smartsheet (instead of emailing sensitive documents) and other HR members can go in and look and progress, check off when they do their part (benefits orientation, enter into payroll etc) so i can keep track of where the employee is in the process.

Cons: There is a bit of a learning curve. When you first use it, you think that there isn't much difference to google sheets, but once you go through the training, see examples and use it for awhile, it is hard to go back to google sheets because it just doesn't have the functionality you need. Some of the formula functionality of say, excel is missing, but they are making improvements to the platform all the time.

Smartsheet is an amazing tool to keep projects moving along!

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet is my all time favorite marketing software! Not only can you include and integrate project management, sales and other departmental functions but for marketing alone Smartsheet allows you to easily manage campaigns, events, content calendars, website and allows for initiative tracking (i.e. - results). Within each of these functions, you can assign users who are in charge of projects, enhance the internal communications by parties seeing where one is in the process and collaborate amongst many different departments. It truly allows for multiple business functions to be able to come together in one place for a strong marketing, sales and project management platform.

Cons: Smartsheet can operate very slowly when there is a large amount of data in a certain sheet. It decreases the strong user experience and also can make the process more cumbersome at times. The sheets can also be deleted with one click of a button and never be recovered again so you have to be mindful of your actions on the sheet and know all users who are using the platforms have been properly onboarded.

Overall: Smartsheet allowed me to personally increase the project management aspect of my role. It also allowed me to quickly and efficiently manage and update campaigns, content calendars and other key pieces of our marketing organization to keep projects moving forward.

Multi-functional Tool for Project Management

Feb 08, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: One of my team members was able to create a content calendar for a broad editorial group within the platform and it worked great and had excellent adoption from a cross-functional team. Vet it carefully for your particular needs before making an investment -- SS has a lot to offer for the right projects.

Pros: SmartSheet provides a lot of great features: easy-to-use "card view", quick Gantt charts and easy entry of tasks. I really like the simplicity of the tool as it feels very much like Excel at first blush. The two levels of access -- one for power users and one for light editors -- helps keep the tool in a very affordable price range. I absolutely love the ability to create a web intake form within minutes that can be published live for use without a login to the system. The form is highly configurable and is a great way to grab structured feedback or details from individuals.

Cons: SmartSheet is not a fantastic project management tool for software development. While the web-based intake form is decent for reporting bugs and it is a relatively simplistic tool, tracking items from beginning to end and creating validation loops should be easy but is not. Granted, we were using the tool for something it wasn't technically designed for, but much of the functionality is available within the platform for "light" development teams. Unfortunately, the implementation of specific task-driven items simply wasn't where it needed to be.

Makes my life SO much easier

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Device independence and cloud storage allow for full-team collaboration without purchasing extra copies of an application.

Cons: I would like it even better if a file were able to have several sheets, like in Excel

Overall: I have been using Smartsheet for over three years and absolutely love it.

As a project manager, it is difficult to run a project through Microsoft Project and still have the entire team able to see and/or update the plan. Smartsheet allows full control over who can see, who can edit and who can share the project plan. It allows team members to make status updates and pull reports.

It is MSProject functionality with MSExcel ease of use. And being cloud based, it is device independent and your team members do not have to own a copy of the software to see the plans.

In the past, I would need to create my project plan in MS Project, but export to Excel or PDF in order to share with team members who did not have an MS Project license. That was very time consuming and usually required some re-formatting.

Smartsheet solves those problems and allows more efficient collaboration. I pay for it out of my pocket I like it so much

Recommendations to other buyers: Try it out for 30 days for free... by the time you get to the end of the 30 day trial, you will be a convert, maybe even an evangelist!

It works, people like it, and it's easy to use.

Oct 03, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My company uses Smartsheet for project tracking of multi-year projects across several continents, time zones, and team functionalities. I've been using the product for about nine months, and even while I feel like I understand it well and am reaching the productivity I seek, I still keep learning more features that it has to offer. So far it has been really great for us, as it allows so many options for you, but does not require that you have to wade through them all just to get a simple task done. So many platforms offer crazy amounts of features and KPIs, of which 80% go unused, but in order to do what you want you have to go through menu after menu after menu (cough SAP cough).

The simple Excel-style interface is what really makes the difference for our teams. They see something that looks familiar, and they feel more comfortable with it. It's easy for them to enter data (just like Excel), and the learning curve is gentle. Most of my teams got up and running in about a week, and that's really something!

It's quickly becoming the go-to tool for so many of the old things we used to manage through Excel and Outlook. The best part is that the features are not "in the way" of your working. If you need task management, project management, log books, alerts, etc. this tool can do it. And, because it's so easy to share and publish, teams can work with others quickly, easily, and with a nice record of who did what. That's one of my favorite features about it. Each cell has a history that you can view, so you can see all the changes, who made them, and at what time. It's a really powerful feature.

And, to cap it off, the support team is really great. They're putting out developments all the time, and actively seek feedback from their community for said developments.

I would recommend to anyone who wants to have an all in one work collaboration platform that's easy for their team to use, unless you want each team member to spend 9 months studying the platform before they can do even the most basic functions.

Almost forgot the price. This software costs a fraction of what other software costs. We have close to 260 people using the platform, editing and viewing the sheets. Yet, we pay less for the YEARLY Smartsheet Team Plan than we pay to another software company so that one single user can have access for 6 months, and many of the features between the two are duplicated.

Use it daily. Good collaboration and general usability.

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I do enjoy that I can share files out with anyone. I like that they can edit and I can see them immediately. The workspace is clean and it is far more powerful than I need it for. I'm sure I could get tricky with it and make it do flips and jumps, but I have heretofore not needed to make it do that.

Cons: I'll be honest in that this is nitpicking. The scroll-wheel on my mouse doesn't like the scroll down a smartsheet. It is by far and away the worst thing about this program I've found. It's so infuriating when I have a few hundred rows and I can't accurately scroll to a needed place. The side bar works well, but everything in the world allows a scroll now.

Please laugh at this and then do it... you'll understand what I'm saying.

Aside from that, this is less of a Con than maybe a pro but I feel like there's a bit of overkill under the hood here. I could easily be wrong in my limited scope so I hate to even list this as a Con, except that you're paying for it. I feel like if you use the full breadth, you win but it's just not super-needed or warranted if you're expecting a bunch of collaboration with people who don't want to be bothered.

Overall: Good stuff, if not better than I think it is. I like that I can give anything to anyone and control how much input they can have with it.

Does a few things very well indeed

Jan 09, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Smartsheet would not deny they are little more than a glorified spread sheet, but what they lack in sophistication they make up for in flexibility. There is a good reason so many office workers end up building ad-hoc tracking and analysis tools in Excel. It is simple enough and flexible enough you can throw something together quickly for a wide variety of needs. Smartsheet takes this to the next level allowing users to quickly build lists and data driven sheets, link them together in interesting ways, and then gives them simple tools to share and collaborate with others. The additional of a Gantt chart and Kanban board view of item lists allows teams to quickly develop a simple set of tools to manage projects and collaborate. For many small teams, this may be all they need.

Cons: While the TCO is compelling for smaller teams, larger teams will likely be underwhelmed with the fairly shallow set of features. Also, from a cost perspective larger teams will not find much of a price difference between this and more robust offering from other competitors.

Smartsheet is the ultimate data collection tool that is user friendly.

Jul 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that SmartSheet allows for multiple tabs to organize data. You can also choose who has access to certain tabs. I also find the feature of attaching documents, images and notes EXTREMELY useful in the work that I do. We compile lots of information/documents on person's files that we work with, and we can include all of the information in 1 place, and anyone can add notes and information to the person's file. This is extremely useful for documentation among many people who are interacting with a customer we have. It is also easy to access and use from the iPhone app, which allows me to be more efficient as I am often on-the-go with clients and do not have my computer out.

Cons: For the business that I do, I can't think of a better priced program or more user-friendly program. It serves all of our needs, and is very user-friendly and safe for storing confidential information...no cons that I can think of except sometimes when you change tabs, it will not save information you put into the tab you switched from.

Smartsheet - The Smart Option

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This program can do anything... the set up is the most difficult part which is typical for any new program. Take the time to set it up correctly and enjoy the benefits later!

Pros: This program is so easy to use... it is basically a live excel sheet. I love it because multiple people can work on the page at a time. It tracks all of the changes and have I said that it is EASY TO USE! No training necessary. There is also a mobile app that could use some updating but is usable! The collaboration that you can do with this program is amazing for someone in my field, construction. It brings together the office and the field seamlessly and makes tracking progress on anything a breeze! I love smartsheet!

Cons: The only con I can think of is it is a bit of an expense when you have a ton of employees... but I think the Pros outweigh the cons on this one! You will not be disappointed with Smartsheet!

I use SmartSheet for project management

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's great software, kind of like a cross between Excel and an online project management platform. If you've worked with spreadsheet software in the past, it will feel intuitive. It has a ton of features that are excellent for project management and team work. Some of my favorite features are update requests (you can send an update request to anyone in your organization and it will ask them to update you on their progress in the context of your sheet or a cell within your sheet), as well as scheduling helpers and functions like SUM, AVERAGE, etc. I use it for keeping track of my scientific data AND managing my projects. Really great tool!

Cons: This is both a pro and a con -- the software development team is very on top of stuff, and they seem to make a lot of changes and updates. Fundamentally this is a good thing, but it's sometimes annoying to have to figure out a new UI all the time. There also isn't support for as many functions as Excel. For example, there's no standard deviation function.

Capterra-loader

I call this 'excel spreadsheet on steroids.' If you need to save a lot of files, this is a must have

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Unlimited file storage in this cloud based system. You can basically create a spreadsheet that has limitless functionality. Upload files, photos, data, and keep a communication log. You can even use this program as a CRM if you want.

Cons: The app is a little tough to use for some of its features. when trying to open a row and see attachments, files, and sub-rows, it is often difficult to click on the right spot due to how small some of the icons are on the screen.

Overall: A cloud based storage program with a spreadsheet format. Ability to share with members of your team and collaborate is spectacular if that fits your need. You can set alerts to notify you when someone else on your team makes a change to a task, and you can quickly move large groups of data or files from one sheet to another by simply selecting them and clicking 'move rows to another sheet.' This will move the row AND all attachments in one quick step.

Affordable collaborative tool for small teams

Jun 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Our team adopted this almost 2 years ago and are still using it extensively. Not everyone in the organization likes the tools and some refuse to get on it, but those of us who use it have found it a valuable tool for collaboration within our team and also between several departments.

Pros: Ease of use - very similar to Excel in functionality while operating as a database. Collaboration - easy to use simultaneously as other team members, track changes, and maintain up to date info. Data links to Excel make complicated spreadsheets/dashboards link to collaborative site easier.

Cons: Clunky in its reporting - not a lot of flexibility to play with the data without completely redesigning the report. There are no graph functions for dashboards yet. Editing sheets that are linked to other sheets sometimes causes errors in links or reports because of small changes in headers, or similar.

Capterra-loader

Lots of tools and feature at your fingertips with a simple interface

Aug 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm a spreadsheet guy, so this method of organizing work and projects in a spreadsheet type style is great for me. Plus, Smartsheet doesn't limit you to that view, providing a bunch of ways to work with and review the data making it pretty likely there's already a style that works with your method. So easy to rank items, move them around, and customize fields.

Cons: It can be expensive. I'm using it because one of our partners uses it and shares some sheets with me. I love it but haven't managed to convince my company to invest in it yet.

Overall: Overall, this is my favorite tool for managing projects, lists, tasks, etc. Hands down. So easy to set up and customize and share. Much more intuitive than other programs that require a bigger learning curve. I know that I'm barely scratching the surface regarding the built-in tools and functionality available. Plus, Smartsheet hold regular webinars on various topics which are very helpful, as is their access to various methods of support.

Smartsheet helps keep me organized and on task

Apr 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The integration with Outlook so I can upload a task received in an email so information is all in one place and I can set alerts so I don't miss a deadline.

Cons: Sometimes some of the features are difficult to understand.

Overall: I have been using Smartsheets for a couple of years. We have been able to embed price sheets for online website that are dynamically updated; use sheets to collect RSVP for events and have the totals linked to a sheet that totals and sends alerts to several people for follow up. The feature of linking to Outlook makes it so easy to add a task to a sheet without ever having to leave Outlook. New features are released often and keep improving the product. I would highly recommend Smartsheet.

Recommendations to other buyers: Sign up for their webinars or watch the videos to learn all of the new features when released. Also take time to look at templates for ways to use the sheets in your industry.

Smartsheet is a useful project management tool

Feb 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Automatic alerts and updates that can be created by any number of factors, a great time saver for notifications and communication. Each cell also has a history so information isn't ever lost.

Cons: Resource views don't accurately measure workload. Turnaround time for a deliverable should be separate from the actual time it takes an employee to complete a task to enable both an accurate timetable for a client and help management with proper resource allocation. Currently, if a task is designated with a duration of a few days for turn around time, the assigned employee is also designated as fully resourced for that time frame. Users looking to use this tool for both aspect may be disappointed.

Smartsheet gives our team a way to track & monitor ongoing projects via a shared document.

Mar 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet has some extra "data" that you can add to your lists -- like NOTES. The notes list who entered them -- which is very helpful on multi-user lists. Being able to add attachments and "rank" line items is also a huge benefit. Our team has also found that each of us prefers to look at the documents in a different order -- which SmartSheet accommodates. It only takes a few clicks to get the list re-ordered how you want to see it.

Cons: lines are assigned to an individual person, it would be helpful to be able to add multiple people to the same task line. Unless you create a "combined" user, there doesn't appear to be a way to have more than 1 person assigned,

I think the ability to re-order the list when I want is a huge help, since the other members of my team typically prefer a different sort order. The only caveat is that I found how to re-order and organize/view the data was not quite as straightforward as I would have thought -- but it is more than doable!

Overall: Shared team organization for project lists, etc.

Love Smartsheet to collaborate on projects

Aug 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is a newly purchased product at my organization. We are new to the functionality but we LOVE it so far. Currently, we are invested in it to help keep us organized and on task for our meetings and events. We are a small group who wears multiple hats but it can get overwhelming making sure we get everything done as a team in a particular timeframe. So far our account manager at Smartsheet has been reliable and helpful to getting us all familiar with the product. You can't go wrong with the product if you're looking for something to help you with work/project management as they are really good. Of course you can use it but you also need to be able to stay in it to stay on task and follow up/through when needed.

Cons: So far no complaints. We are currently using this system as a group to keep us on the same page with our varies meetings and event and other important projects.

Overall: Great project and work management system. Great customer service/technical support.

Capterra-loader

Smartsheet

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The top feature of Smartsheet for my job is the ability to have multiple users in the same spreadsheet making changes. Before using smartsheet we always had to remind other users to exit out of the spreadsheet so that someone else could go in and add lines. Being able to make changes to the spreadsheet when someone else is in it is a huge plus for our work. I also like the ease of use. We got the software for that one spreadsheet but I now use it for all my spreadsheets.

Cons: It would be nice to have all the functions of excel in regard to formulas but I get by with what they have and can 99% of the time found a way to make the software do what I need.

Smartsheet is amazing

Aug 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am completely amazed by Smartsheet and I think I have only scratched the surface. Its tremendously easy to use and it filled a need for me regarding web forms and getting this data back in a way that was easy to manage and report on. . The sheets and forms are simple to setup and deploy in minutes. I also like the fact that I can share a read only copy of my spreadsheets with anyone or embed them.. and they just have to come back to the link or to the site to see anything new.

Cons: I can not report anything bad. I have only had to contact support once in the beginning but it was untimely something I overlooked.

Overall: Fantastic Product. When I first started I was using primary the web forms. I had created two sheets, each with a form( Bug tracking and Feature Requests). I was developing a small mobile web application for some of my coworkers and got tired of getting their feedback via email.. I embedded these forms into my mobile web app and it allowed me to easily consolidate all the issues and feature requests and manage the ongoing development of the app better.

Extremely Robust Work Management Platform

Sep 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: The uses of this cloud-based platform are so incredibly robust. You can use to build complex sheets with built in macros, track billing and budgets, set email reminders, build team calendars, store documents, log survey responses, set up "At a Glance" dashboards -- the possibilities really are endless. It's great for use within a single team, a whole department, or a whole company. You can control what sheets are shared, and with whom, and which aren't. It's conditional formatting options are much more complex than other cloud-based CSV sheets I've used.

Cons: I honestly cannot thing of something SmartSheet is lacking.

Great collaboration tool company wide!

Mar 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love using Smartsheet as it has given our company the ability to collaborate on projects with on and offsite employees from all of our different facilities. This is also a great tool for creating alerts and assigning tasks to those working on specific projects. Smartsheet also offers great reporting functions to grab information from multiple sheets.

Cons: The formatting options are definitely not as robust in Smartsheet as they are in excel, but they still get the job done for the most part. Can be a bit costly depending on the number of licenses needed.

Overall: We love Smartsheet. It is an easy way for us to stay organized and on top of all of our projects.

Smartsheet - Excel on Steroids

Jul 10, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about smart sheet are actually two items tied for first. The ease of use is amazing. Probably the simplest method I have used to turn a basic schedule in a Gantt Chart. The 2nd would be the platform. Not only is there the website which we use throughout the office, but the android app is invaluable. Everybody in our firm is linked into Smartsheet for collaboration from the president in his office, to our delivery driver on the road.

Cons: I would like to see a few more options. With the implementation of a few key features, SMartsheet could surpass Microsoft Project in a lot of aspects.

Best project-level project management tool out there.

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use, it does all the basics that Excel does, but can easily share with collaborators. The workflow capabilities, with alerts, reminders and formatting keep everyone seamlessly on track. Being able to attach relevant items to the rows makes it so everything is kept in one place. And the web forms also coming in handy when managing materials, projects and people. I use it for everything from personal travel planning to complex budgeting for my business. Love it.

Cons: It can't do complex formulas or pivot tables like Excel and I wish it auto-saved, but really it's awesome overall.

Smartsheet Review

Sep 12, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Smartsheet is a great collaboration Tool. I think it works best for project management and tracking tools.

Cons: Adding images is a manual process. Would like a v-lookup function for images

Unable to transpose columns.

Exporting data to excel is not always in the correct format.

For project management sheets, would like to set up an alert to email form requesters tasks have been completed. The current capabilities only allow alerts for users that have access to sheets, not forms.

Overall: Overall I think Smartsheet is a useful platform for specific use cases. Would like to see it become more of a 360 collaboration tool such as Slack or Basecamp.

Review from POV of a Marketer

Dec 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Comments: Smartsheet describes itself as having features for Marketing Teams. However, it does not take into account that, in general, Marketing Teams tend to think differently than more technical teams (e.g., IT). The application comes off as stiff and non-intuitive to those who live more on the right side of the brain. There are a tremendous number of PM applications in the market, many of which offer a workflow that is more in line with how Marketers think and work. However, if your team has a more technically-oriented mindset, Smartsheet certainly offers plenty of features that make the process of project management and collaboration more effective and efficient.

Pros: The application is feature rich and offers substantial opportunities for interdepartmental collaboration. It works well as an enterprise-level project management and collaboration tool.

Cons: The application may not be the best choice for Marketing teams as it does not match Marketers' mindset and workflow habits as accurately or easily as other, more 'Marketing-friendly' PM apps on the market.

Use Smartsheet for Scheduling, Travel, sales tracking, online reporting and data management

May 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Smartsheet application has a great customizable dashboard to it. Allowing for multiple departments to work together, focusing on goals and progress. We use the system to track remote sales teams, scheduling, document upload, travel arrangements, online reporting, as well as production tracking( ie contracts, where the job is in production, and if it was uploaded).

The support staff is amazing and they really take the time to help asses your problem and work with you to get the issue resolved. They really make the system.

Cons: My only con with the software is the refresh. if your sheet is large, the reports built off the sheets will sometimes take time to reflect changes which has caused some delays.

Great tool, but somewhat limited spreadsheet capability (for those who go crazy with spreadsheets)

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Solid support, fairly frequent updates, spreadsheet-based project management with collapsing hierarchies and the ability to reference "children" in formulas

Our department is stocked with spreadsheet junkies, so it's the perfect way to visualize our projects

Cons: Of course I can never think of an example when asked, but there've been a few times when I've tried to perform a function that I just can't do with SmartSheet. I do some pretty weird stuff with spreadsheets though, so I'm not totally turned off. It's a minor con, but I do occasionally hit brick walls

Overall: The same as any project management tool, with the added benefit of it being spreadsheet-based. We can coordinate what we're doing, keep up-to-date with each other, and keep track of long-running projects

Smartsheet as a task management system

Mar 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Smartsheet has been a great tool for our business especially in the accounting and human resource areas to manage tasks for accounting month end closes and payroll.

Pros: Smartsheet is very easy to use. It is very familiar and the design seems to be very similar to excel which is a plus in my opinion. I like the customization features. You can really make it how you want to make it.

Cons: I have founds some limitations albeit minor ones. One example is that I would like the option to mark all check boxes in a column as checked or unchecked easily by using the column options.

Capterra-loader

Keep your project in a single platform without any extra hassle

Sep 17, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Easy to use.

2. Customise as you want

3. Extract your report with various format

4. Auto update, the suggestion for better output

5. Privacy, secuirity, and sharing options are also like the way want.

Cons: 1. As its cloud-based, it may sometimes be showing slow and stop working

2. Recovery time is a little bit slow rather than the market competitor.

3. Customer service are good but so friendly.

Overall: This is the only apps/tool which is widely used in the big tech companies due to its wide range fruitful service of project management which is really useful to keep track your thousands of the project of data and make it useful for production as well as to show the reports like the company wants. A big fish who can catch every single project and sync into a simple output.

Perfect for small teams and organizations

Sep 04, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Our team chose to invest in this product after I did some extensive research on price, function, and value of competing products. Love the functionality, customization, and different ways to approach the same work (e.g. indicating task status). Everyone on our team found this product helpful, whether for personal to-do lists or team coordination. Created business outputs such as gantt charts, used as a "white board" for brainstorming, and kept our multiple projects in the office organized.

Cons: Although it is great for personal use, the fee makes it not very practical unless there's a small team or organization funding it.

Overall: Definitely fostered organizational thinking in our team.

Great Collaboration ,crowd sourcing and office productivity tool

Apr 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you love spreadsheets, you will love smartsheet. We wanted a simple tool, to crowd source ideas and smartsheet did the job well. There is so much funtionality available in smartsheet and on the top of it, you can build your own stuff, if you are willing to learn the tool.

We wanted to gather information from our 400 odd stake holders. We had their email ids and using smart sheets we sent a webform. our stake holders filled in the required information and attached required documents. All this information is saved on smartsheets. Smartsheets has great reporting capability too. Conditional formatting is easy to implement.

One can link a cell on one sheet to a different sheet altogether and data can flow between the sheets. One can give different levels of access to collaborators viz read, write etc

Cons: some effort and time is required to learn the tool and get the best out of it. There are lots documentation, video tutorials available to make this easy.

Overall: collaboration, crowdsourcing, reports etc

Limited capabilities but great for small, team, task lists.

Feb 25, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I liked the simplicity of being able to use this as a secure, company-wide living job list. We've since outgrown it and switched to a more robust platform. I know several small freelance operations who use it still for job management lists and updates.

Cons: At least in my experience, I was unable to have multiple users updating a spreadsheet at the same time without items getting jumbled. It get super annoying to always have to hit refresh first, hurry up and make my changes, hit save, and then let everyone else know I was out of the file. In this aspect, google sheets has them beat. If you're just using it for spreadsheets and project management, I'd recommend google sheets instead.

Overall: It helps manage job lists for multiple team members but it's expensive for using it just for that. I'd recommend google docs instead or take advantage of other features that it has to offer in order to make it worth the money.

Smartsheet is a great tool for tracking information and collaborating.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it's similar to Excel. We use the template that is laid out like a spreadsheet, so it's very familiar. Also, it has a number of built-in formulas like Excel does. And you can format cells and data like you can in Excel. This made it easy to learn.

Cons: I wish people with the free account had more access to functionality. I have admin rights, which is great -- but the average user accounts capabilities are quite limited.

Overall: The ability to record data and collaborate with others both inside and outside my organization.

Smartsheet is an awesome shareable online project management tool.

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you know how to use the basics of Excel you can use Smartsheets. Our organization uses them heavily to communicate between departments on the status of projects as well as create timelines. I love how you can share them with other parties without having to buy additional licenses.

Cons: I wish it had better internal graphing capabilities. Also, I wish there was the ability to both merge and utilize borders. But, these are all minor to the great functionality.

Overall: Better organization, communication, and tracking.

Capterra-loader

The perfect way to collaborate and manage projects

Jun 25, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ever since we have hopped onto SmartSheet in our org, our dependency on excel to collaborate has gone to nearly zero. It's an amazing tool to gather data from multiple users, control their access, prepare dashboards and above all manage projects from a single interface. With numerous templates to get started, it's definitely going to be a replacement for legacy spreadsheet tools.

Cons: While it's a good tool to collaborate, it misses out on not having a mandatory input requirement in the sheets. In addition, it can be even better if an admin user had the right to enable password protected input forms.

Overall: Ease of collaboration, data collection and project management.

Easy to use

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: What makes Smartsheet so awesome, is that you can create a system that conforms to the way you do business / communicate. Most other softwares require the user to follow the system they have designed. For me, I like the ability to create my own system with the tools provided.

Pros: Ability to customize to meet specific needs / communicate between sheets / Organize data & control visibility

Cons: Is not able to link up with quickbooks or similar software. It would be nice if there was a way for the system to communicate with accounts payable. Ultimately, thats not a deal killer for me.

Great tool for small projects!!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and to integrate with external applications. I integrated zappier and was able to make smartsheet useful as a ticketing tool for the business. Via a simple form, i would receive an alert and zapier auto replied giving a number for that request. Communicating and alerts is easy and different templates are avialble for use within all smatsheet.

Cons: I cant find any cons. Perhaps the only con would be that it gets ultra slow when more files are attached to a sheet. For example: i had over 1GB of stored files in the sheet and the sheet would take a lot of time to open (1 minute or so) and i would open it every day and this took a lot of time

Mr

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Smartsheet is cloud based, so can access it anywhere. Love the little things like hitting the "insert" key inserts a new row. They clearly think about intuitive and easy workflow enhancements. Granted, we're not advances users of Excel, but in our architecture practice, there's nothing excel does that we couldn't do in smartsheet.

We also use the Gantt chart feature for design and construction schedules. We didn't have MS Project before, but now we don't need it.

Cons: The last time I checked, their Kanban worksheet setup didn't make sense, whereas Trello had it figured out. I was going to say the timeline formatting options in the Gantt charts left a bit to be desired, but I just checked and they fixed it! So there you go - great and constant feature development. Neutral grade for customer support because I've never had to use it.

Smartsheet for Sharing Real-time Data

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Excel spreadsheets that are live and editable in real-time. There is no better way to do things when other softwares are not yet in play. The ability to tile a spreadsheet and move data from one step of the process to the next is outstanding.

Cons: Too many administrators can be a problem as it can skew data being entered. Too many people being inside of the spreadsheet at one time can save data over something you have just done if you don't see that others are working in it at the same time.

Powerful project management with the magic of spreadsheets added.

Mar 24, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The similarity to a spreadsheet means it is instantly familiar to Excel etc users.

Resource management across projects highlights over-commitment.

By Workplace themes mean you can wow clients with personalised reports.

One paid user can share reports to many free users.

Cons: It theoretically integrates with other software but it hasn't proved practical.

Limited use of formulas means the spreadsheetiness has limits it shouldn't have.

Overall: Shared project management that anyone who can use Excel can use.

Capterra-loader

This is always open on my desktop

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Smartsheet is a device independent, cloud-based project management tool that allows me to work and collaborate faster and easier than I can with Microsoft Project. The project plans are easily shared with project team members inside and outside of my company with no additional license costs like you would have with Project. I can set permissions for users to be have read, write, or creator access to individual sheets, and I can ask for updates to assigned tasks through email. Best of all, I can export the sheets to Excel, or Project should the need arise.

Cons: The IOS apps do not allow for some of the formatting options that the desktop version has, and any changes to a line have to be done in a separate pop up window, rather than on the main screen. But those are small complaints as I don't do a lot of my sheet authoring on my phone or tablet.

Overall: Ease of use

I absolutely love Smartsheet

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to collaborate on a spreadsheet without having to save multiple copies on everyone's machines, being able to track cell history, being able to create forms and send them out, all from one site. Smartsheet is everything.

Cons: Be careful when multiple people are working on the same sheet at the same time. If more than one person is working on the same cell and saves it they can step on each other. Luckily the cell history can capture it and the information will still be there.

This is a pretty good tool that is very convenient. It comes in handy in a variety of ways.

Jun 20, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This is a great help when from a reporting standpoint. I could easily provide senior leaders with the detailed data they're looking for. it allows me to share my reports with just about anyone. And if you run into issues they have a few different ways to provide support like email, webinar and telephone support to name a few.

Cons: it require a lot of learning. The reporting is great, but it can be very convoluted and time consuming to get exactly what you want.

This is a great cloud based sharing system for files and notes

Feb 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love being able to share between people with notes or files. We did our whole audit this way in the past and everything was in one place. No need to email back and forth but you could set it up so you could email notifications when changes were made on the sheet.

Cons: It wasn't often but it did crash a few times. You wouldn't lose anything but it was certainly an inconvenience. I really didn't have any other complaints though.

Overall: It was great for when I needed to share files with auditors.

Customize It For Your Needs

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: We began using Smartsheet as a project management system but then upgraded to a more feature-filled PMS. We still use Smartsheet to house passwords, schedules and some management sheets.

Pros: This product is secure and allows you to invite viewers at no additional cost. There are many tools within the software that you can customize to have the software "work for you".

Cons: If you are not a paid member, you lose a lot of the features. Building sheets is difficult if you don't have templates off which to base your sheets.

After 2 years, still working well

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are many features that we like about Smartsheet: ease of use, the ability to view a Gantt Chart, link sheets to each other, easily and quickly create reports about our sheets. It is great to be able to set up reports and have them automatically emailed to recipients on a daily, weekly, or monthly basis. If you are knowledgeable about Excel, you will pick up Smartsheet very easily. There are many apps that integrate with Smartsheet.

Cons: You cannot currently reference cells in other sheets when creating formulas. The cells need to be copied or linked from the sheet you want the values to come from to the sheet you are creating the formula in. The sheets can run a little slow if you have too many formulas to calculate and there are too many rows in your sheet (500+).

Recommendations to other buyers: Smartsheet is a great, inexpensive project management tool. Definitely check out the website and watch the demo.

SmartSheet is a great way to stay organized when several people are collaborating on the same project.

Nov 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: SmartSheet is currently being used to manage builds in our manufacturing department, track calibration and tools, as well as track inconsistencies of any incoming materials before they get used in a build. It is a fantastic management tool and can be used in diverse ways. Highly recommend this software.

Pros: Several people can update sheets at the same time and changes are logged. Sitting down and using SmartSheet without ever having any training, I was up and going within minutes. The filters are easy to set up and work great to sort out lines and information. Great product!

Cons: Setting up reminders could be a little easier. For instance, if I would like to set up a 30, 60, and 90 day reminder, it is unable to do so. The working screen could be a little larger. When you are working with several columns, it is somewhat tedious to maneuver.

Excellent Product

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, online accessibility, sharing capability

Cons: None

Overall: Our company has been using Smartsheets for just over 3 years now. We began using it in just one area of our business but after realizing it's value we've expanded it's used to all areas. Excel is a vital part of our business and having a similar product, but with web-based sharing has been great.

We use Smartsheets for organizing product ordering and receiving, tracking purchase orders, managing daily schedules, customer resource management, and much more. Smartsheets has become an important tool for our business and we highly recommend it.