--- title: "Smartsheet Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smartsheet Software - reviews, pricing plans, popular comparisons to other Project Management products and more." source_url: "https://www.capterra.com/p/79104/Smartsheet/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Smartsheet Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smartsheet ## What is Smartsheet? Smartsheet is an Intelligent Work Management Platform that revolutionizes how you manage projects, portfolios, and processes. The Smartsheet AI-powered platform delivers adaptability, sophisticated experiences, and enterprise-grade rigor to support work across industries, from service delivery to construction, clinical trials, and marketing campaigns. Designed to meet demanding requirements, it helps organizations drive efficiency, accelerate innovation, and stay competitive. ## What is Smartsheet used for? [Project Management](https://www.capterra.com/project-management-software/)[Task Management](https://www.capterra.com/task-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Recognitions Shortlist Overall rating Based on 3,750 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 1% Pros & cons Real-time team collaboration tools Versatile project tracking platform High cost and licensing challenges Performance and reliability concerns Starting price $9 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Business Management / 2026 - Professional Services Automation / 2026 - Project Management / 2026 - Resource Management / 2026 - Task Management / 2026 - Advertising Agency / 2025 - Agile Project Management / 2025 - Business Process Management / 2025 - Construction Scheduling / 2025 - Gantt Chart / 2025 - Kanban Tools / 2025 - Product Management / 2025 - Project Planning / 2025 - Project Portfolio Management / 2025 - Remote Work / 2025 - Strategic Planning / 2025 - Workflow Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Smartsheet alternatives Highest Rated [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (3,046)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (878)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (575)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/79104/Smartsheet/alternatives/) ## FAQs about Smartsheet Overview ### What problems does Smartsheet solve? Smartsheet solves scattered project tracking, unclear task ownership, and manual follow-ups by combining spreadsheet-based plans with assignments, deadlines, dependencies, automated alerts, and live dashboards. Project managers, operations teams, construction and event coordinators, finance staff, and cross-functional or remote teams use it to coordinate schedules, approvals, documents, budgets, and status reporting. Answer based on 2152 reviews Overview ### Which roles and teams benefit most from Smartsheet? Smartsheet is most used by project and program managers, coordinators, and operations teams for planning schedules, assigning tasks, tracking dependencies, and reporting delivery status. Marketing and product teams manage campaign calendars and launch work, while IT managers, business analysts, and executives monitor requests, budgets, and portfolio progress through shared dashboards. Answer based on 3488 reviews Overview ### What company size and industries is Smartsheet built for? Smartsheet is built for small businesses, which account for 54% of reviewers, and IT services, its top industry at 8%. It also serves marketing, creative operations, IT portfolio management, higher education, construction, healthcare, government, financial services, and technology organizations. Enterprise and midsize users represent 25% and 21% of reviewers. Answer based on 3567 reviews Features and Usability ### What are the key features of Smartsheet? Smartsheet includes task management for assigning owners, dates, and status updates; project planning and scheduling with dependencies, deadlines, and Gantt/timeline views; and project tracking through dashboards and reports. Collaboration features include comments, file attachments, document sharing, and access controls. Workflow automation supports alerts and approvals, while it also covers Compliance Tracking. Answer based on 477 reviews Pricing ### How much does it cost and what fees or limitations are included? Smartsheet offers Pro at $9 per member/month billed annually for 1–10 members, while Business costs 19 per member/month for three or more members and includes unlimited guests and viewers. A free trial is available. Reviewers value free viewer access but report that advanced features, add-ons, and larger teams can raise costs. Answer based on 550 reviews Integrations ### Which third-party tools and platforms does Smartsheet integrate with? Smartsheet integrates with over 70 integrations, including Microsoft Excel, Google Sheets, Microsoft Outlook, Jira, Microsoft Teams, Trello, Slack, and Google Drive. Its catalog also includes Box, DocuSign, Dropbox, Gmail, and Adobe Creative Cloud, supporting connections across productivity, collaboration, file storage, and document workflows. Answer based on 1033 reviews Getting Started and Support ### How easy is it to onboard and train a team on Smartsheet? Smartsheet offers in-person and live online training, webinars, documentation, and videos for team onboarding. Reviewers report that spreadsheet-familiar and nontechnical users generally learn basic tasks quickly, often with short tutorials. Admins and users configuring dashboards, reports, automations, permissions, or complex formulas typically need more time, practice, and structured training. Answer based on 502 reviews Getting Started and Support ### What customer support options does Smartsheet offer, and how do users rate the experience? Smartsheet offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe helpful staff, useful articles, forums, and quick answers, particularly for technical questions. However, some report slow or inconsistent responses, long phone waits, missed callbacks, and difficulty getting complex issues resolved. Answer based on 250 reviews Security ### How does Smartsheet handle data security and access control? Smartsheet uses configurable permission levels, including viewer, editor, admin, and owner access, plus read-only sharing and row-level security to control who can view or change data. Activity logs track changes, and reviewers cite secure file sharing. However, permissions can be cumbersome at scale, lack cell-level controls, and may be misconfigured. Answer based on 140 reviews ## See trending topics mentioning Smartsheet [GanttPRO vs Instagantt vs Zoho Projects vs Smartsheet: which costs least per month for a five-person team that needs Gantt charts?](https://www.capterra.com/gantt-chart-software/trending-topics/ganttpro-vs-instagantt-vs-zoho-projects-vs-smartsheet-which-costs-least-per-month-for-a/) Last updated on October 26, 2026 ### GanttPRO vs Instagantt vs Zoho Projects vs Smartsheet: which costs least per month for a five-person team that needs Gantt charts? Answered by Capterra Research Analyst Team [Wrike vs Smartsheet vs monday.com: which has the stronger Gantt charts for a team planning several projects at once?](https://www.capterra.com/gantt-chart-software/trending-topics/wrike-vs-smartsheet-vs-monday-com-which-has-the-stronger-gantt-charts-for-a-team-planning/) Last updated on October 26, 2026 ### Wrike vs Smartsheet vs monday.com: which has the stronger Gantt charts for a team planning several projects at once? Answered by Capterra Research Analyst Team [Which Gantt chart software can show several projects on one timeline for a team managing a portfolio of work?](https://www.capterra.com/gantt-chart-software/trending-topics/which-gantt-chart-software-can-show-several-projects-on-one-timeline-for-a-team-managing/) Last updated on October 26, 2026 ### Which Gantt chart software can show several projects on one timeline for a team managing a portfolio of work? Answered by Capterra Research Analyst Team [How do creative agencies keep client approvals, requests, and team workloads in one workflow management tool?](https://www.capterra.com/workflow-management-software/trending-topics/how-do-creative-agencies-keep-client-approvals-requests-and-team-workloads-in-one/) Last updated on October 23, 2026 ### How do creative agencies keep client approvals, requests, and team workloads in one workflow management tool? Answered by Capterra Research Analyst Team ## Who uses Smartsheet? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Real-time team collaboration tools 98% positive reviews out of 365 Most reviewers describe collaboration as seamless, enabling real-time editing, sharing, and communication across distributed teams. Nicolas P. Financial Analyst, 201 - 500 employees. "In addition, the ability to collaborate in real time with my team has facilitated communication and coordination." High cost and licensing challenges 46% negative reviews out of 338 Some reviewers feel pricing is steep, with costly licenses, limited free features, and expensive premium upgrades. Ellie B. Business Operations and HR Support, 11 - 50 employees. "Smartsheet has recently changed its licensing and is now really quite expensive for the amount of users required, who don't necessarily need the full subscription." Versatile project tracking platform 96% positive reviews out of 305 Most reviewers indicate project tracking offers flexible tools for managing timelines, milestones, and team responsibilities efficiently. Kelvin K. Web Developer, 1 employee. "Smartsheet offers an extensive range of features that makes it easy to plan, track and manage projects automatically." Performance and reliability concerns 61% negative reviews out of 190 Most users report occasional glitches, slow load times, and lag, especially with large sheets or unstable connections. Daniel A. IT Project Manager, 1,001 - 5,000 employees. "We had a level 3 developer work with us to resolve the issues, but new ones keep popping up with no end user/admin intervention." Comprehensive task and data tracking 95% positive reviews out of 210 Most users report tracking features help monitor tasks, deadlines, and progress, improving organization and accountability. Anonymous User Small Business owner, 1 employee. "It makes it simple to plan, track, and collaborate on work in real time, while also offering strong automation and integration options." Limited advanced formula capabilities 60% negative reviews out of 104 Most reviewers find formula functionality restrictive, with complex calculations and cross-sheet references often cumbersome or confusing. Christopher V. HUMAN RELATIONS, 11 - 50 employees. "You can't just click on a random cell and type a formula; it forces you to apply formulas to entire columns. Plus, referencing data across different sheets requires a bunch of extra, tedious steps." ## Features AI summary Based on 29,194 Project Management reviews Capterra data shows that buyers of project management software rank the following features as their top priorities: - **Deadline Management** (**59%** of reviewers rated this feature as critical) - **Project Time Tracking** (**62%**) - **Project Time Tracking** (**62%**) Smartsheet supports all three of the features reviewers rate most highly: **Deadline Management**, **Project Time Tracking**, and **Project Time Tracking**. Together, these capabilities help teams keep projects on schedule, monitor time spent across tasks and initiatives, and improve planning accuracy, helping businesses stay on top of deadlines, resource use, and delivery timelines. Deadline Management 4.3 (62) 85.48% of 62 reviewers that rated this feature as important or highly important Specify or track the date/time a project, task, etc., is due for completion Project Time Tracking 4.3 (33) 72.73% of 33 reviewers that rated this feature as important or highly important Measure time to completion or hours worked for projects Time Tracking 4.5 (19) 42.11% of 19 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) Assignment Management 4.4 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Assign issues and tasks based on availability or required skills Project Planning/Scheduling 4.6 (579) 65.46% of 579 reviewers that rated this feature as important or highly important Smartsheet helps you plan projects with templates, Gantt charts, and customizable timelines. Some reviewers feel it streamlines project setup, resource forecasting, and collaboration, while others note it’s less effective for highly complex scheduling compared to specialized tools. Task Scheduling 4.5 (500) 58.20% of 500 reviewers that rated this feature as important or highly important Smartsheet gives you flexible tools to organize, assign, and prioritize tasks, set deadlines, and automate reminders. Reviewers appreciate how easy it is to schedule, delegate, and track tasks, collaborate in real time, and keep teams aligned with notifications and visual timelines. Smartsheet 181 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Agile Methodologies: Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Bar Chart: A way to visually represent data via blocks the length of which correlates with the values they represent - Bid Management: Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Budget Tracking: Track actual spending to ensure it's in line with the planned budget - Budgeting/Forecasting: Create budgets based on historical data and future projections - Bug Tracking: Monitor and track bugs and issues in the system. - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Change Order Management: Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Commenting/Notes: Leave comments and notes on documents for others to view - Commercial: Specialized for organizations who focus on commercial projects and processes - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contract/License Management: Track, store, and access client contracts or licenses - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - Cost Estimating: Forecast the cost and resources required to complete a project - Cost-to-Completion Tracking: Forecast of the expenses necessary for project completion - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Connectors: Connect to big data sources - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Dependency Tracking: Track and manage task relationships and dependencies - Digital Asset Management: Manage digital assets - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Due Date Tracking: Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Equipment Tracking: Track the location of specific equipment at all times - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For AEC Industry: Primarily serving architecture, engineering, and construction industry professionals - For IT Project Management: Supports project management for IT professionals & teams - For Residential: Specialized for organizations who focus on residential projects - Forms Management: Store, manage and track all forms in a centralized location - Functions/Calculations: Perform various mathematical calculations using the data - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Idea Management: Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - KPI Monitoring: Tracking the status of previously identified performance measurements - Marketing Calendar: See past and upcoming campaigns and communications in a calendar view - Marketing Reports: Reports specific to marketing and associated campaigns - Media Planning: Identify advertising and promotional sources to be used in marketing efforts - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Dashboards: View and present dashboard on mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multiple Projects: You can manage several projects at once using centralized dashboards, folders, and workspaces. Reviewers indicate Smartsheet makes it easy to organize, track, and report on multiple projects, compare timelines, and collaborate across teams, though some mention challenges with complex project roll-ups. - Negative Feedback Management: Identify, track, and respond to negative feedback - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Percent-Complete Tracking: Level of completion within a task - Permit Management: Manages, automates, stores, and tracks permits to ensure regulatory compliance for multiple industries - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Prioritization: Arrange tasks based on the level of priority or urgency - Private Dashboards: Share dashboard screen within private user groups - Product Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Smartsheet helps you plan projects with templates, Gantt charts, and customizable timelines. Some reviewers feel it streamlines project setup, resource forecasting, and collaboration, while others note it’s less effective for highly complex scheduling compared to specialized tools. - Project Scheduling: Identifying critical tasks that make up a project and assigning start and end dates for each - Project Templates: Pre-designed project plans that can be customized - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Projections: Estimate or forecast of a future scenario based on the study of present trends - Public Dashboards: Publish dashboard publicly on various platforms - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Tasks: Set the frequency of a task's occurrence - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Smartsheet offers robust reporting and project tracking, letting you generate custom reports, dashboards, and visualizations. Reviewers appreciate the ability to monitor project health, automate updates, and keep teams and leadership informed, though some want more formatting and Agile chart options. - Request Management: Evaluating and prioritizing change requests that are received while working on the project - Requirements Management: Enables creation, management, and tracking of product requirements & features during product production/development - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Retrospectives Management: Coordinating stand-up meetings where team members reflect on past processes to identify strengths and areas for improvement - RFI & Submittals: Organizes and stores history of RFIs (request for information) & submittals, tracks date/time and whether a response has been received - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Single Page View: Display aggregated data points on one page for a bird's eye view assessment - Single Sign On: Allow users to access multiple services after entering their login credentials once - Spend Management: Track the amount of money spent on a certain product or with a certain supplier - Spreadsheet View: UI looks like a spreadsheet - Sprint Planning: Identifying the tasks to be completed and the people to complete them during a set period of time - Status Tracking: Track the status over time for a request, process, asset, or transaction - Sub-Task Management: Split and manage tasks into individual components - Subcontractor Management: Track information, qualifications, and contact details of subcontractors - Subcontractor Monitoring: Ensure subcontractors are working safely on client sites and document audits/inspections for reference. - Supports Scrum: Ability to accommodate the methodology that incorporates frequent work reassessment and continuous short periods of focused work. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Board View: UI looks like task board - Task Editing: Edit task information and all related elements - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: With this capability, you can monitor task status in real time, visualize progress, and update stakeholders instantly. Users think the visual dashboards, status updates, and customizable views help teams stay organized, reduce meetings, and ensure deadlines are met efficiently. - Task Scheduling: Smartsheet gives you flexible tools to organize, assign, and prioritize tasks, set deadlines, and automate reminders. Reviewers appreciate how easy it is to schedule, delegate, and track tasks, collaborate in real time, and keep teams aligned with notifications and visual timelines. - Task Tagging: Add labels or tags to tasks - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Testing/QA Management: Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - To-Do List: A digital list of items that need to be completed - Traditional Methodologies: Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch - Version Control: Track revisions and updates made to files and navigate between different versions - Visualization: Graphical representation of data or processes - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (3,522) 4.3 Based on 3,522 reviews ## Pricing Value for money 4.4 (2517) Free Trial [View pricing plan details](https://www.capterra.com/p/79104/Smartsheet/pricing/) Pro $9.00 Per User,Per Month It includes: - Unlimited Free Viewers - Gantt, Grid, Board, and Calendar View - Rich Formulas - Unlimited Sheets, Forms, and Reports - 250 Automations Per Month - File Library - 20 GB File Storage - User Management Business $19.00 Per User,Per Month It includes: - Mobile app (Android and iOS) - Unlimited Free Guests - Timeline View - Team Workload Tracking - Admin Capabilities - Unlimited Automations - 1 TB Attachment Storage - Unlimited Reports Enterprise Custom Quote Available It includes: - Approval Requests - Directory integrations - Unlimited attachment storage - Enterprise Plan Manager - Work Insights - WorkApps - AI formulas, texts, and charts (new) - Single Sign-on/ SAML Advanced Work Management Custom Quote Available It includes: - Salesforce Integration‪ - JIRA Integration - Calendar - Premium Support - AI Tools - Unlimited Triggers - Enterprise Access Control Options - Administrator Control Center Value for money 4.4 (2,517) 4.4 Based on 2,517 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (2430) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (2,430) 4.3 Based on 2,430 reviews ## User reviews Overall rating 4.5 Based on 3,750 reviews Filter by rating Counts reflect reviews available in this feed. 5(2180) 4(1264) 3(250) 2(37) 1(18) Mentioned topic Recent reviews first, then most helpful AM Anisa M. Assistant advisor Used the software for: 1-3 years ### "User-Friendly Tool That Makes Life So Much Easier" 5.0 November 11, 2026 Traditional spreadsheets often lead to multiple outdated copies floating around via email. Smartsheet creates a single source of truth where everyone views and edits the same live data Pros User friendly. Makes life so much easier Cons Recent workspace updates and changes to reporting tools have made consolidating workflows harder for everyday users. Tyler M. admin coordinator Used the software for: 3-5 years ### "All-in-One Sheets with Powerful Automations and File Attachments" 5.0 November 11, 2026 It logs and stores so much information all in one place, meaning i can track orders i make and link all documents needed. Also notify people when things have arrived simply by clicking a box. Pros I love how you can do so much on one sheet, attach files, create automations, all the information i need is stored in one place. Cons Sometimes sharing sheets can be confusing for users Melinda D. ### "Easy-to-Customize Dashboards Bring Every Business Area Together" 5.0 November 11, 2026 I use Smartsheet to pull together and centralize all aspects of my business, and to share internationally with other people who work on it. Pros I love how easy Smartsheet is to self-program, make changes, and set up dashboards. It pulls everything together so I can see what’s going on in all areas of my business in one place, and share internationally with people who work on my business. I can make changes without needing experts or paying every time, and Smartsheet keeps improving without us having issues. Cons I sometimes run out of space when my data goes over 5,000 rows, so I need to create another sheet, but I can work around that. The initial setup took me a little while and was quite intense. I had to export and import everything, and it took about 3–5 days to bring all aspects of my business, including finance, into Smartsheet. Jobellyn R. Account Manager Used the software for: 1-3 years ### "Attaching Files and Setting Reminders Made Easy" 5.0 November 11, 2026 setting reminders for follow up Pros Attaching files to each row and setting alarm or reminders Cons Smartsheet sometimes fails to indent items under the correct parent task, making the structure confusing and harder to read. Marty S. Project Manager Used the software for: 1-3 years ### "Helpful Live Project Data, but Switching Between Reports Slows Reviews" 3.5 November 11, 2026 I like that I can manually enter the job description in Smartsheet; once it’s entered, all the information is readily available whenever I need it. Pros Having access to live data—such as hours and the number of employees working on the project—for all project lots is really helpful. Cons Swapping between reports to review projects. Samantha B. ### "Flexible Project Tracking, but Requires Ongoing Upkeep" 4.0 November 10, 2026 I use Smartsheet to keep our job and schedule details in one place. It reduces miscommunication between the office and crews, helps us see what’s left and catch missing information before projects begin, and lets us track changes, client updates, hours, materials, and other details without searching emails or documents. Pros I like how flexible Smartsheet is and how it keeps scheduling, job details, crew assignments, client updates, hours, colors, materials, and other project information together. It gives the office and crews one place to find the current information, helps us stay on the same page, and makes it easier to see what’s coming up and what still needs attention. It also helps us follow each project from acceptance through completion, catch missing information before a project begins, and avoid searching through multiple emails or documents. I find it very useful for managing a lot of moving parts, especially once it’s customized to our workflow. Cons I find Smartsheet takes a lot of manual upkeep. When several people update the same sheet, it’s easy for a checkbox, status, note, or schedule change to be missed or put on the wrong row. Some of our larger sheets can get crowded and slow to work in. Learning our highly customized sheets also took time because there was a lot of information and I had to understand how the processes and sections connect. Better validation, easier automation, and stronger integrations with the other tools we use would help. Yara A. Assistant Project Manager ### "Easy Navigation Saves Time, but Folder Sharing Needs Flexibility" 5.0 November 10, 2026 I use Smartsheet to track data, organize folders, and keep everyone updated. Pros I like how easy Smartsheet is to navigate. The UI is simple to understand, which saves me time. The initial setup was very easy. Cons I wish Smartsheet let me share specific folders within workspaces with specific people. I have to share the entire workspace or make a collection or workapp instead. Timothy M. Internal Support Lead Used the software for: 1-3 years ### "Easy Filters, Master Sheets, and Forms—Fast, Reliable, and AI-Enabled" 4.5 November 10, 2026 It's a lot easier to have employees submit various requests and documents to keep them all organized. We can apply whatever filters we want and use master sheets to ensure we have a grand list of everything but also check if this branch or that branch has done what they're supposed to do. It's much easier to go check the smartsheet to see what's been requested instead of relying on an email that can get lost. The submission forms specifically are really great, we don't have to manually input the data - the other employees can submit exactly what we need and it flows into the right cells. Pros It's pretty easy to add filters and use master sheets to allow others to have curated data that is relevant to them. Also submission forms that flow into a smartsheet are very helpful, we use them for procedure update requests, supply requests, audit submissions, and the like. I don't know how much the pricing is, but it must be reasonable since we use it and have licenses for lots of employees. It's generally fast and reliable to use. The option to use AI is helpful and I like that it's baked in. It was easy to get set up, I simply was granted access and my boss showed me how to navigate and do things in person, I didn't need any kind of tutorial video. Cons Occasionally it goes down and doesn't work at all. That's really the only thing that sticks out to me. Alejandra M. Program Manager Used the software for: Less than 1 year ### "Easy to Learn, Stable with Large Files, and Great for Linking Multiple Files" 4.0 November 10, 2026 The linkages between multiple files are really helpful. When we have various supporting files feeding into one bug report, it makes it much easier to keep clicking through and get to the bottom of the supporting details, including where the information is coming from. Pros It’s an easy-to-learn tool. It doesn’t crash when I’m working with large files, and it lets you link multiple files, which makes it much easier to access the supporting information for your reports. Cons I wasn’t able to find many supporting guidelines to fully understand all of its capabilities, and it would have been helpful to have better training on how to use it. Also, the font size is very small. I’d like the option to personalize it and make it easier on the eyes, especially when you’re working on multiple reports, since your eyes tend to get tired. Latisha B. Staff Accountant Used the software for: 3-5 years ### "Smartsheet Makes Team Sharing Effortless" 5.0 November 10, 2026 I am able to use Smartsheet at the same time as others to complete work efficiently in the same sheet Pros I like how Smartsheet can be shared across multiple users Cons I haven't really had any dislikes for smartsheet [View all Reviews](https://www.capterra.com/p/79104/Smartsheet/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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