--- title: "Smartsheet Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smartsheet Software - reviews, pricing plans, popular comparisons to other Project Management products and more." source_url: "https://www.capterra.com/p/79104/Smartsheet/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Smartsheet Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smartsheet ## What is Smartsheet? Smartsheet is an Intelligent Work Management Platform that revolutionizes how you manage projects, portfolios, and processes. The Smartsheet AI-powered platform delivers adaptability, sophisticated experiences, and enterprise-grade rigor to support work across industries, from service delivery to construction, clinical trials, and marketing campaigns. Designed to meet demanding requirements, it helps organizations drive efficiency, accelerate innovation, and stay competitive. ## What is Smartsheet used for? [Project Management](https://www.capterra.com/project-management-software/)[Task Management](https://www.capterra.com/task-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Recognitions Shortlist Overall rating Based on 3,700 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 1% Pros & cons Real-time team collaboration tools Versatile project tracking platform High cost and licensing challenges Performance and reliability concerns Starting price $9 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Business Management / 2026 - Professional Services Automation / 2026 - Project Management / 2026 - Resource Management / 2026 - Task Management / 2026 - Advertising Agency / 2025 - Agile Project Management / 2025 - Business Process Management / 2025 - Construction Scheduling / 2025 - Gantt Chart / 2025 - Kanban Tools / 2025 - Product Management / 2025 - Project Planning / 2025 - Project Portfolio Management / 2025 - Remote Work / 2025 - Strategic Planning / 2025 - Workflow Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Smartsheet alternatives Highest Rated [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (3,046)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (878)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (2,251)](https://www.capterra.com/p/146652/Airtable/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/79104/Smartsheet/alternatives/) ## FAQs about Smartsheet Overview ### What problems does Smartsheet solve? Smartsheet solves scattered project tracking, unclear task ownership, and manual follow-ups by combining spreadsheet-based plans with assignments, deadlines, dependencies, automated alerts, and live dashboards. Project managers, operations teams, construction and event coordinators, finance staff, and cross-functional or remote teams use it to coordinate schedules, approvals, documents, budgets, and status reporting. Answer based on 2152 reviews Overview ### Which roles and teams benefit most from Smartsheet? Smartsheet is most used by project and program managers, coordinators, and operations teams for planning schedules, assigning tasks, tracking dependencies, and reporting delivery status. Marketing and product teams manage campaign calendars and launch work, while IT managers, business analysts, and executives monitor requests, budgets, and portfolio progress through shared dashboards. Answer based on 3488 reviews Overview ### What company size and industries is Smartsheet built for? Smartsheet is built for small businesses, which account for 54% of reviewers, and IT services, its top industry at 8%. It also serves marketing, creative operations, IT portfolio management, higher education, construction, healthcare, government, financial services, and technology organizations. Enterprise and midsize users represent 25% and 21% of reviewers. Answer based on 3567 reviews Features and Usability ### What are the key features of Smartsheet? Smartsheet includes task management for assigning owners, dates, and status updates; project planning and scheduling with dependencies, deadlines, and Gantt/timeline views; and project tracking through dashboards and reports. Collaboration features include comments, file attachments, document sharing, and access controls. Workflow automation supports alerts and approvals, while it also covers Compliance Tracking. Answer based on 477 reviews Pricing ### How much does it cost and what fees or limitations are included? Smartsheet offers Pro at $9 per member/month billed annually for 1–10 members, while Business costs 19 per member/month for three or more members and includes unlimited guests and viewers. A free trial is available. Reviewers value free viewer access but report that advanced features, add-ons, and larger teams can raise costs. Answer based on 550 reviews Integrations ### Which third-party tools and platforms does Smartsheet integrate with? Smartsheet integrates with over 70 integrations, including Microsoft Excel, Google Sheets, Microsoft Outlook, Jira, Microsoft Teams, Trello, Slack, and Google Drive. Its catalog also includes Box, DocuSign, Dropbox, Gmail, and Adobe Creative Cloud, supporting connections across productivity, collaboration, file storage, and document workflows. Answer based on 1033 reviews Getting Started and Support ### How easy is it to onboard and train a team on Smartsheet? Smartsheet offers in-person and live online training, webinars, documentation, and videos for team onboarding. Reviewers report that spreadsheet-familiar and nontechnical users generally learn basic tasks quickly, often with short tutorials. Admins and users configuring dashboards, reports, automations, permissions, or complex formulas typically need more time, practice, and structured training. Answer based on 502 reviews Getting Started and Support ### What customer support options does Smartsheet offer, and how do users rate the experience? Smartsheet offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe helpful staff, useful articles, forums, and quick answers, particularly for technical questions. However, some report slow or inconsistent responses, long phone waits, missed callbacks, and difficulty getting complex issues resolved. Answer based on 250 reviews Security ### How does Smartsheet handle data security and access control? Smartsheet uses configurable permission levels, including viewer, editor, admin, and owner access, plus read-only sharing and row-level security to control who can view or change data. Activity logs track changes, and reviewers cite secure file sharing. However, permissions can be cumbersome at scale, lack cell-level controls, and may be misconfigured. Answer based on 140 reviews ## Who uses Smartsheet? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Real-time team collaboration tools 98% positive reviews out of 365 Most reviewers describe collaboration as seamless, enabling real-time editing, sharing, and communication across distributed teams. Nicolas P. Financial Analyst, 201 - 500 employees. "In addition, the ability to collaborate in real time with my team has facilitated communication and coordination." High cost and licensing challenges 46% negative reviews out of 338 Some reviewers feel pricing is steep, with costly licenses, limited free features, and expensive premium upgrades. Ellie B. Business Operations and HR Support, 11 - 50 employees. "Smartsheet has recently changed its licensing and is now really quite expensive for the amount of users required, who don't necessarily need the full subscription." Versatile project tracking platform 96% positive reviews out of 305 Most reviewers indicate project tracking offers flexible tools for managing timelines, milestones, and team responsibilities efficiently. Kelvin K. Web Developer, 1 employee. "Smartsheet offers an extensive range of features that makes it easy to plan, track and manage projects automatically." Performance and reliability concerns 61% negative reviews out of 190 Most users report occasional glitches, slow load times, and lag, especially with large sheets or unstable connections. Daniel A. IT Project Manager, 1,001 - 5,000 employees. "We had a level 3 developer work with us to resolve the issues, but new ones keep popping up with no end user/admin intervention." Comprehensive task and data tracking 95% positive reviews out of 210 Most users report tracking features help monitor tasks, deadlines, and progress, improving organization and accountability. Anonymous User Small Business owner, 1 employee. "It makes it simple to plan, track, and collaborate on work in real time, while also offering strong automation and integration options." Limited advanced formula capabilities 60% negative reviews out of 104 Most reviewers find formula functionality restrictive, with complex calculations and cross-sheet references often cumbersome or confusing. Christopher V. HUMAN RELATIONS, 11 - 50 employees. "You can't just click on a random cell and type a formula; it forces you to apply formulas to entire columns. Plus, referencing data across different sheets requires a bunch of extra, tedious steps." ## Features AI summary Based on 29,194 Project Management reviews Capterra data shows that buyers of project management software rank the following features as their top priorities: - **Deadline Management** (**59%** of reviewers rated this feature as critical) - **Project Time Tracking** (**62%**) - **Project Time Tracking** (**62%**) Smartsheet supports all three of the features reviewers rate most highly: **Deadline Management**, **Project Time Tracking**, and **Project Time Tracking**. Together, these capabilities help teams keep projects on schedule, monitor time spent across tasks and initiatives, and improve planning accuracy, helping businesses stay on top of deadlines, resource use, and delivery timelines. Deadline Management 4.3 (62) 85.48% of 62 reviewers that rated this feature as important or highly important Specify or track the date/time a project, task, etc., is due for completion Project Time Tracking 4.3 (33) 72.73% of 33 reviewers that rated this feature as important or highly important Measure time to completion or hours worked for projects Time Tracking 4.5 (19) 42.11% of 19 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) Assignment Management 4.4 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Assign issues and tasks based on availability or required skills Project Planning/Scheduling 4.6 (579) 65.46% of 579 reviewers that rated this feature as important or highly important Smartsheet helps you plan projects with templates, Gantt charts, and customizable timelines. Some reviewers feel it streamlines project setup, resource forecasting, and collaboration, while others note it’s less effective for highly complex scheduling compared to specialized tools. Task Scheduling 4.5 (500) 58.20% of 500 reviewers that rated this feature as important or highly important Smartsheet gives you flexible tools to organize, assign, and prioritize tasks, set deadlines, and automate reminders. Reviewers appreciate how easy it is to schedule, delegate, and track tasks, collaborate in real time, and keep teams aligned with notifications and visual timelines. Smartsheet 221 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Agile Methodologies: Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Bar Chart: A way to visually represent data via blocks the length of which correlates with the values they represent - Bid Management: Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Budget Tracking: Track actual spending to ensure it's in line with the planned budget - Budgeting/Forecasting: Create budgets based on historical data and future projections - Bug Tracking: Monitor and track bugs and issues in the system. - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calibration Management: Schedule the calibration of instrumentation and maintenance requirements - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Change Order Management: Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinical Study Management: Tools to manage single or multiple clinical studies within a centralized platform - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Commenting/Notes: Leave comments and notes on documents for others to view - Commercial: Specialized for organizations who focus on commercial projects and processes - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contract/License Management: Track, store, and access client contracts or licenses - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - Cost Estimating: Forecast the cost and resources required to complete a project - Cost-to-Completion Tracking: Forecast of the expenses necessary for project completion - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Connectors: Connect to big data sources - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Tabulation: A systematic and logical representation of numeric data in rows and columns - Data Visualization: Graphical representation of data - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Dependency Tracking: Track and manage task relationships and dependencies - Digital Asset Management: Manage digital assets - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Display Ad Management: Create, distribute, and/or monitor campaigns that include banners, overlays, rich media, and other display ads. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Due Date Tracking: Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken - Electronic Data Capture: Import, collect, and capture data from multiple sources - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Equipment Tracking: Track the location of specific equipment at all times - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Expense Management: Plan, pay and track business related expenses. - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For AEC Industry: Primarily serving architecture, engineering, and construction industry professionals - For IT Project Management: Supports project management for IT professionals & teams - For Residential: Specialized for organizations who focus on residential projects - Forms Automation: Automate repetitive tasks such as filling out information or creating certain types of forms - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Forms Management: Store, manage and track all forms in a centralized location - Functions/Calculations: Perform various mathematical calculations using the data - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Idea Collection: Process of gathering idea submissions from users, employees, or customers using internal, external, or crowdsourcing channels - Idea Management: Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects - Ideation: The creation, development, and sharing of potentially innovative new ideas - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Key & Lock Management: Establish procedures for monitoring locations of keys - KPI Monitoring: Tracking the status of previously identified performance measurements - Marketing Calendar: See past and upcoming campaigns and communications in a calendar view - Marketing Reports: Reports specific to marketing and associated campaigns - Media Planning: Identify advertising and promotional sources to be used in marketing efforts - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Dashboards: View and present dashboard on mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-board: Supports simultaneous creation and work on multiple Kanban boards - Multi-Campaign: Manage multiple campaigns in one system - Multiple Projects: You can manage several projects at once using centralized dashboards, folders, and workspaces. Reviewers indicate Smartsheet makes it easy to organize, track, and report on multiple projects, compare timelines, and collaborate across teams, though some mention challenges with complex project roll-ups. - Negative Feedback Management: Identify, track, and respond to negative feedback - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Percent-Complete Tracking: Level of completion within a task - Permit Management: Manages, automates, stores, and tracks permits to ensure regulatory compliance for multiple industries - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Prioritization: Arrange tasks based on the level of priority or urgency - Private Dashboards: Share dashboard screen within private user groups - Process Change Tracking: Document any changes or proposed changes made to business processes or workflows - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Product Lifecycle Management: Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment - Product Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Smartsheet helps you plan projects with templates, Gantt charts, and customizable timelines. Some reviewers feel it streamlines project setup, resource forecasting, and collaboration, while others note it’s less effective for highly complex scheduling compared to specialized tools. - Project Scheduling: Identifying critical tasks that make up a project and assigning start and end dates for each - Project Templates: Pre-designed project plans that can be customized - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Projections: Estimate or forecast of a future scenario based on the study of present trends - Public Dashboards: Publish dashboard publicly on various platforms - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Tasks: Set the frequency of a task's occurrence - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Smartsheet offers robust reporting and project tracking, letting you generate custom reports, dashboards, and visualizations. Reviewers appreciate the ability to monitor project health, automate updates, and keep teams and leadership informed, though some want more formatting and Agile chart options. - Request Management: Evaluating and prioritizing change requests that are received while working on the project - Requirements Management: Enables creation, management, and tracking of product requirements & features during product production/development - Rescheduling: Manage the rescheduling of appointments - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Retrospectives Management: Coordinating stand-up meetings where team members reflect on past processes to identify strengths and areas for improvement - RFI & Submittals: Organizes and stores history of RFIs (request for information) & submittals, tracks date/time and whether a response has been received - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Service History: Track work performed and resources used for past customers, sites, or assets - Single Page View: Display aggregated data points on one page for a bird's eye view assessment - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skills Tracking: Track employee skills, competencies, training & qualifications - Spend Management: Track the amount of money spent on a certain product or with a certain supplier - Spreadsheet View: UI looks like a spreadsheet - Sprint Planning: Identifying the tasks to be completed and the people to complete them during a set period of time - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Staff Calendar: Track staff hours through a calendar view - Status Tracking: Track the status over time for a request, process, asset, or transaction - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Sub-Task Management: Split and manage tasks into individual components - Subcontractor Management: Track information, qualifications, and contact details of subcontractors - Subcontractor Monitoring: Ensure subcontractors are working safely on client sites and document audits/inspections for reference. - Supports Scrum: Ability to accommodate the methodology that incorporates frequent work reassessment and continuous short periods of focused work. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Board View: UI looks like task board - Task Editing: Edit task information and all related elements - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: With this capability, you can monitor task status in real time, visualize progress, and update stakeholders instantly. Users think the visual dashboards, status updates, and customizable views help teams stay organized, reduce meetings, and ensure deadlines are met efficiently. - Task Scheduling: Smartsheet gives you flexible tools to organize, assign, and prioritize tasks, set deadlines, and automate reminders. Reviewers appreciate how easy it is to schedule, delegate, and track tasks, collaborate in real time, and keep teams aligned with notifications and visual timelines. - Task Tagging: Add labels or tags to tasks - Team Management: Organizing a group of people to accomplish a task - Technician Management: Oversee technicians and track their assigned work orders - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Testing/QA Management: Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - To-Do List: A digital list of items that need to be completed - Traditional Methodologies: Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch - Version Control: Track revisions and updates made to files and navigate between different versions - Visual Workflow Management: Create, design, and visually represent processes within the software - Visualization: Graphical representation of data or processes - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (3,522) 4.3 Based on 3,522 reviews ## Pricing Value for money 4.4 (2517) Free Trial [View pricing plan details](https://www.capterra.com/p/79104/Smartsheet/pricing/) Pro $9.00 Per User,Per Month It includes: - Unlimited Free Viewers - Gantt, Grid, Board, and Calendar View - Rich Formulas - Unlimited Sheets, Forms, and Reports - 250 Automations Per Month - File Library - 20 GB File Storage - User Management Business $19.00 Per User,Per Month It includes: - Mobile app (Android and iOS) - Unlimited Free Guests - Timeline View - Team Workload Tracking - Admin Capabilities - Unlimited Automations - 1 TB Attachment Storage - Unlimited Reports Enterprise Custom Quote Available It includes: - Approval Requests - Directory integrations - Unlimited attachment storage - Enterprise Plan Manager - Work Insights - WorkApps - AI formulas, texts, and charts (new) - Single Sign-on/ SAML Advanced Work Management Custom Quote Available It includes: - Salesforce Integration‪ - JIRA Integration - Calendar - Premium Support - AI Tools - Unlimited Triggers - Enterprise Access Control Options - Administrator Control Center Value for money 4.4 (2,517) 4.4 Based on 2,517 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (2430) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (2,430) 4.3 Based on 2,430 reviews ## User reviews Overall rating 4.5 Based on 3,700 reviews Filter by rating Counts reflect reviews available in this feed. 5(2161) 4(1244) 3(241) 2(37) 1(17) Mentioned topic Recent reviews first, then most helpful SJ saurabh J. Manager Used the software for: 1-3 years ### "Easily Trackable Audit Trails for Every Entry" 4.5 November 7, 2026 tracking the equipment numbering log of all deprtments Pros it shows audit trail of every entry, which easily trackable. Cons For double entry, it should be easily identified. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Holly W. Accounts Payable Specialist Used the software for: 1-3 years ### "Keeps Multi-Step Projects Moving, but Frequent Layout Changes Distract" 3.5 November 6, 2026 Our company uses Smartsheet to help project to move forward without lag time. It's very helpful for things to just pop on my dashboard to know I have something to process versus waiting for a message or email from a coworker Pros Keeps workflow moving for multstep projects Cons The layout and view change often. For someone who likes consistency, this is very distracting Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Carson M. Data consultant ### "Great for Simultaneous Use Across the Team" 4.5 November 6, 2026 Ability for multiple people using it at the same time. Getting notifications on a tag Pros Ability for others to use it at the same time Cons Little hard to understand at the very start Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mohd S. ### "Streamlined Project Collaboration, Though Complex Sheets Can Slow Down" 4.0 November 6, 2026 I use Smartsheet to manage multiple tasks and projects in one place. It helps me track responsibilities, deadlines, pending tasks, and project progress instead of losing information across files and messages. It saves time, reduces confusion, and makes my daily work more manageable. Pros I like how Smartsheet keeps my tasks, projects, deadlines, and updates organized in one place. Its familiar spreadsheet-style interface makes it easy to get started, and I can assign tasks, track progress, and work with my team without switching between lots of files or messages. The automation saves time, cuts down on repetitive work, and sends reminders so important tasks don’t get missed. I also find the collaboration and reporting features useful: multiple team members can work on the same sheet, share updates, and track changes, while dashboards give me a clear view of progress, upcoming deadlines, and pending tasks. I like being able to switch between Grid, Calendar, and Gantt views, and Smartsheet fits well with the other tools I use. The setup was fairly easy and straightforward, and it has made my daily work more manageable and teamwork smoother. Cons I find that sheets with a lot of data can take a little longer to load, which can interrupt my workflow. Some advanced features are not very easy to understand at first, especially for new team members. I’d also like more flexible, affordable pricing for smaller teams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Denise B. Brand developer Used the software for: 1-3 years ### "Great for User Access, Cross-Department Collaboration, and Clear Activity History" 4.5 November 6, 2026 Keeping Data basis all in one place accessible for those who need to be able to use the information. Pros Managing User Access Collaboration between departments in one place History and footprint of who did what Being able to send mails using @ in comments Cons Sort functionality not as great as in Excel (Can't sort by colour/value/cell/font colour) Infinity cells not allowed. Had to start new sheets numerous times to accommodate. Can't normally copy and paste from other programs. Have to use CTRL+C and CTRL+V. Not sure if it is only a setting. Enter does not accept selections when filtering for instance. If it can have all the functionality of EXCEL as well it would be great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mary B. Flight Ops Coordinator Used the software for: Less than 1 year ### "All Retirement Forms in One Place, Saving Time" 5.0 November 6, 2026 I use Smartsheet to keep track of my retirements before, during, and after, with the forms I need and all my retirements in one place. I can easily click the form I need, which saves me time, and we switched from paper to be more earth friendly. Pros I use Smartsheet to keep track of my retirements before, during, and after. Many of the forms I need are housed there, and it’s easy to click on the form I need, which saves me time. I like having everything, including all my retirements, in one place, and I use the MSP Retirement. I love Smartsheet and am glad we completely changed to it. Cons I would like the documents below each subtitle to be listed automatically in alphabetical order. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Marissa Project Manager Used the software for: 1-3 years ### "Basic and Intuitive Editing, with Room to Grow" 3.0 November 6, 2026 shareable sheet that doesnt live in google or microsoft so is relatively easy to have live documents between organizations that do not use the same native systems. Pros relatively basic and intuitive to use and edit Cons no auto-save feature that feels behind... and clunky sharing process in my experience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. A to Z R. Admin Used the software for: 3-5 years ### "Helps Us Run the Business Smoothly" 5.0 November 6, 2026 Smartsheet helps me manage projects, organise tasks, track progress, and collaborate with team members in one place. It reduces the need for multiple spreadsheets, emails, and manual follow-ups. Its automation features save time by sending reminders, updating task statuses, and improving workflow efficiency. The main benefits are better organisation, improved team communication, fewer manual errors, increased productivity, and easier tracking of deadlines. It helps me save time, stay organised, and manage multiple projects more effectively. Pros It helps us to run the business smoothly. Cons Complicated interface: Some features are difficult to navigate, especially for beginners. Limited flexibility: It lacks some advanced spreadsheet functions available in Excel. High subscription costs: Pricing can become expensive for larger teams. Automation limitations: Setting up complex workflows can be confusing and restrictive. Reporting and dashboards: Customisation could be more flexible and user-friendly. Performance issues: Large sheets with complex formulas and multiple users can sometimes feel slow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Krystal F. ### "Easy Job Order Tracking That Saves Search Time" 5.0 November 6, 2026 I use Smartsheet to track job orders and get updates. Instead of searching through files, I can find them with a click, and the search option cuts down on a lot of searching time. It’s easy and straightforward to use and creates a comfortable space. Pros I like how easy and straightforward Smartsheet is, and how it creates a comfortable space. I use it to track and get updates on my job orders. Instead of searching through files, I can track them with a click of a button. I value the search option because it cuts down on a lot of searching time. The setup was simple, understandable, and quick. Cons I strongly believe Smartsheet could use more color options for the fonts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Charles B. Site Manager Used the software for: Less than 1 year ### "Perfect Construction Management Tool" 5.0 November 5, 2026 Allowing us to keep ourselves and subbies accountable for the construction jobs to stay on time. It is easy to read by anyone Pros I like the simplicity of the interface. I also have had no bugs or glitches. My work place loves it Cons Sometimes the zoom is annoying but it works Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/79104/Smartsheet/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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