--- title: "Smartsheet Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smartsheet Software - reviews, pricing plans, popular comparisons to other Project Management products and more." source_url: "https://www.capterra.com/p/79104/Smartsheet/" page_type: "product" language: "en" --- # Smartsheet Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smartsheet ## What is Smartsheet? Smartsheet is an Intelligent Work Management Platform that revolutionizes how you manage projects, portfolios, and processes. The Smartsheet AI-powered platform delivers adaptability, sophisticated experiences, and enterprise-grade rigor to support work across industries, from service delivery to construction, clinical trials, and marketing campaigns. Designed to meet demanding requirements, it helps organizations drive efficiency, accelerate innovation, and stay competitive. ## What is Smartsheet used for? [Project Management](https://www.capterra.com/project-management-software/)[Task Management](https://www.capterra.com/task-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Recognitions Shortlist Overall rating Based on 3,557 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 1% Pros & cons Real-time team collaboration tools Versatile project tracking platform High cost and licensing challenges Performance and reliability concerns Starting price $9 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Business Management / 2026 - Professional Services Automation / 2026 - Project Management / 2026 - Resource Management / 2026 - Task Management / 2026 - Advertising Agency / 2025 - Agile Project Management / 2025 - Business Process Management / 2025 - Construction Scheduling / 2025 - Gantt Chart / 2025 - Kanban Tools / 2025 - Product Management / 2025 - Project Planning / 2025 - Project Portfolio Management / 2025 - Remote Work / 2025 - Strategic Planning / 2025 - Workflow Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smartsheet?[Manage this product listing](https://www.g2.com/products/smartsheet/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smartsheet 4.5 (3,557) VS. [### Clockify](https://www.capterra.com/p/169607/Clockify/) [4.8 (9,268)](https://www.capterra.com/p/169607/Clockify/reviews/) Starting Price $9 Per User, Per Month Starting Price $4.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3,511) Ease Of Use 4.8 (9,267) Value For Money 4.4 (2,496) Value For Money 4.7 (6,939) Customer Service 4.3 (2,409) Customer Service 4.6 (6,233) ## Smartsheet alternatives [Jira](https://www.capterra.com/p/19319/JIRA/) [4.4 (15,491)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/19319/JIRA/) [Asana](https://www.capterra.com/p/184581/Asana-PM/) [4.5 (13,722)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184581/Asana-PM/) [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) [4.6 (6,118)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147657/monday-com/) [Trello](https://www.capterra.com/p/211559/Trello/) [4.5 (23,622)](https://www.capterra.com/p/211559/Trello/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/211559/Trello/) [View all alternatives](https://www.capterra.com/p/79104/Smartsheet/alternatives/) ## FAQs about Smartsheet Overview ### What problems does Smartsheet solve? Smartsheet helps teams solve scattered task ownership, outdated spreadsheets, manual status chasing, and poor visibility across projects by centralizing schedules, files, forms, dashboards, and automated alerts. Project managers, operations teams, marketing departments, HR, and remote cross-functional groups use it to coordinate timelines, track milestones, control permissions, and reduce email-heavy follow-ups. Answer based on 1662 reviews Overview ### Which roles and teams benefit most from Smartsheet? Smartsheet is most used by project managers, program managers, and coordinators who need to plan timelines, assign tasks, and track dependencies. Operations, IT, and marketing teams use it to standardize processes and reporting, while executives, owners, and consultants rely on dashboards for portfolio visibility, collaboration, and decision-making. Answer based on 3465 reviews Overview ### What company size and industries is Smartsheet built for? Smartsheet serves small businesses most often, at 54% of reviewers, with Information Technology and Services leading industries at 8%. It also fits enterprise and midsize organizations, and reviewer adoption extends into Computer Software and Construction at 6% each, alongside marketing, education, healthcare, government, financial services, and technology teams. Answer based on 3544 reviews Features and Usability ### What are the key features of Smartsheet? Smartsheet includes core project management tools like task tracking, project planning, Gantt charts, and dashboards, plus collaboration features such as shared sheets, comments, forms, and role-based permissions. Differentiating capabilities include workflow automation, alerts and reminders, reporting, and a spreadsheet-style interface for managing multiple projects and status updates. Answer based on 1207 reviews Pricing ### How much does it cost and what fees or limitations are included? Smartsheet starts at $9/user/month for the Pro plan, while Business costs 19/user/month with a 3-member minimum; a free trial is available. Reviewers say pricing feels reasonable for small teams because only creators need paid licenses, but larger teams can find per-user costs high and some advanced features require add-ons or higher tiers. Answer based on 550 reviews Integrations ### Which third-party tools and platforms does Smartsheet integrate with? Smartsheet integrates with Microsoft Excel, Google Sheets, Microsoft Outlook, Microsoft Teams, Jira, Slack, Tableau, and Zapier. It supports over 70 integrations overall, with common connections spanning Microsoft 365 and Google Workspace tools, reporting platforms, collaboration apps, and file services such as Box and Google Drive. Answer based on 1040 reviews Getting Started and Support ### How easy is it to onboard and train a team on Smartsheet? Smartsheet is usually quick for team members to learn, especially spreadsheet users and basic contributors, with many reviewers saying they get started the same day or within a week. Admins and users building automations, dashboards, or complex workflows need more time. Training options include in-person sessions, live online training, webinars, videos, and documentation. Answer based on 502 reviews Getting Started and Support ### What customer support options does Smartsheet offer, and how do users rate the experience? Smartsheet offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe the forums, help articles, and staff as helpful and responsive, with quick answers for setup and feature questions. Still, some report inconsistent service, slower response times, automated interactions, and frustration with phone wait times. Answer based on 250 reviews Security ### How does Smartsheet handle data security and access control? Smartsheet uses permission-based sharing, including view, edit, admin, owner, and read-only access, plus row-level security, change tracking, secure file sharing, and Google authentication. Reviewers also mention advanced security settings and HIPAA compliance. Some note permissions can be cumbersome, lack cell-level or hidden-row controls, and certain security features require higher-tier plans. Answer based on 139 reviews ## Who uses Smartsheet? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Real-time team collaboration tools 98% positive reviews out of 365 Most reviewers describe collaboration as seamless, enabling real-time editing, sharing, and communication across distributed teams. Nicolas P. Financial Analyst, 201 - 500 employees. "In addition, the ability to collaborate in real time with my team has facilitated communication and coordination." High cost and licensing challenges 46% negative reviews out of 338 Some reviewers feel pricing is steep, with costly licenses, limited free features, and expensive premium upgrades. Ellie B. Business Operations and HR Support, 11 - 50 employees. "Smartsheet has recently changed its licensing and is now really quite expensive for the amount of users required, who don't necessarily need the full subscription." Versatile project tracking platform 96% positive reviews out of 305 Most reviewers indicate project tracking offers flexible tools for managing timelines, milestones, and team responsibilities efficiently. Kelvin K. Web Developer, 1 employee. "Smartsheet offers an extensive range of features that makes it easy to plan, track and manage projects automatically." Performance and reliability concerns 61% negative reviews out of 190 Most users report occasional glitches, slow load times, and lag, especially with large sheets or unstable connections. Daniel A. IT Project Manager, 1,001 - 5,000 employees. "We had a level 3 developer work with us to resolve the issues, but new ones keep popping up with no end user/admin intervention." Comprehensive task and data tracking 95% positive reviews out of 210 Most users report tracking features help monitor tasks, deadlines, and progress, improving organization and accountability. Anonymous User Small Business owner, 1 employee. "It makes it simple to plan, track, and collaborate on work in real time, while also offering strong automation and integration options." Limited advanced formula capabilities 60% negative reviews out of 104 Most reviewers find formula functionality restrictive, with complex calculations and cross-sheet references often cumbersome or confusing. Christopher V. HUMAN RELATIONS, 11 - 50 employees. "You can't just click on a random cell and type a formula; it forces you to apply formulas to entire columns. Plus, referencing data across different sheets requires a bunch of extra, tedious steps." ## Features AI summary Based on 29,194 Project Management reviews Capterra data shows that buyers of project management software rank the following features as their top priorities: - **Deadline Management** (**59%** of reviewers rated this feature as critical) - **Project Time Tracking** (**62%**) - **Project Time Tracking** (**62%**) Smartsheet supports all three of the features reviewers rate most highly: **Deadline Management**, **Project Time Tracking**, and **Project Time Tracking**. Together, these capabilities help teams keep projects on schedule, monitor time spent across tasks and initiatives, and improve planning accuracy, helping businesses stay on top of deadlines, resource use, and delivery timelines. Deadline Management 4.3 (60) 86.67% of 60 reviewers that rated this feature as important or highly important Specify or track the date/time a project, task, etc., is due for completion Project Time Tracking 4.3 (33) 72.73% of 33 reviewers that rated this feature as important or highly important Measure time to completion or hours worked for projects Time Tracking 4.5 (19) 42.11% of 19 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) Assignment Management 4.4 (20) 70.00% of 20 reviewers that rated this feature as important or highly important Assign issues and tasks based on availability or required skills Project Planning/Scheduling 4.6 (573) 65.27% of 573 reviewers that rated this feature as important or highly important Smartsheet helps you plan projects with templates, Gantt charts, and customizable timelines. Some reviewers feel it streamlines project setup, resource forecasting, and collaboration, while others note it’s less effective for highly complex scheduling compared to specialized tools. Task Scheduling 4.5 (498) 58.03% of 498 reviewers that rated this feature as important or highly important Smartsheet gives you flexible tools to organize, assign, and prioritize tasks, set deadlines, and automate reminders. Reviewers appreciate how easy it is to schedule, delegate, and track tasks, collaborate in real time, and keep teams aligned with notifications and visual timelines. Smartsheet 221 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Agile Methodologies: Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Bar Chart: A way to visually represent data via blocks the length of which correlates with the values they represent - Bid Management: Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Budget Tracking: Track actual spending to ensure it's in line with the planned budget - Budgeting/Forecasting: Create budgets based on historical data and future projections - Bug Tracking: Monitor and track bugs and issues in the system. - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calibration Management: Schedule the calibration of instrumentation and maintenance requirements - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Change Order Management: Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinical Study Management: Tools to manage single or multiple clinical studies within a centralized platform - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Commenting/Notes: Leave comments and notes on documents for others to view - Commercial: Specialized for organizations who focus on commercial projects and processes - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contract/License Management: Track, store, and access client contracts or licenses - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - Cost Estimating: Forecast the cost and resources required to complete a project - Cost-to-Completion Tracking: Forecast of the expenses necessary for project completion - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Connectors: Connect to big data sources - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Tabulation: A systematic and logical representation of numeric data in rows and columns - Data Visualization: Graphical representation of data - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Dependency Tracking: Track and manage task relationships and dependencies - Digital Asset Management: Manage digital assets - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Display Ad Management: Create, distribute, and/or monitor campaigns that include banners, overlays, rich media, and other display ads. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Due Date Tracking: Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken - Electronic Data Capture: Import, collect, and capture data from multiple sources - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Equipment Tracking: Track the location of specific equipment at all times - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Expense Management: Plan, pay and track business related expenses. - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For AEC Industry: Primarily serving architecture, engineering, and construction industry professionals - For IT Project Management: Supports project management for IT professionals & teams - For Residential: Specialized for organizations who focus on residential projects - Forms Automation: Automate repetitive tasks such as filling out information or creating certain types of forms - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Forms Management: Store, manage and track all forms in a centralized location - Functions/Calculations: Perform various mathematical calculations using the data - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Idea Collection: Process of gathering idea submissions from users, employees, or customers using internal, external, or crowdsourcing channels - Idea Management: Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects - Ideation: The creation, development, and sharing of potentially innovative new ideas - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Key & Lock Management: Establish procedures for monitoring locations of keys - KPI Monitoring: Tracking the status of previously identified performance measurements - Marketing Calendar: See past and upcoming campaigns and communications in a calendar view - Marketing Reports: Reports specific to marketing and associated campaigns - Media Planning: Identify advertising and promotional sources to be used in marketing efforts - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Dashboards: View and present dashboard on mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-board: Supports simultaneous creation and work on multiple Kanban boards - Multi-Campaign: Manage multiple campaigns in one system - Multiple Projects: You can manage several projects at once using centralized dashboards, folders, and workspaces. Reviewers indicate Smartsheet makes it easy to organize, track, and report on multiple projects, compare timelines, and collaborate across teams, though some mention challenges with complex project roll-ups. - Negative Feedback Management: Identify, track, and respond to negative feedback - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Percent-Complete Tracking: Level of completion within a task - Permit Management: Manages, automates, stores, and tracks permits to ensure regulatory compliance for multiple industries - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Prioritization: Arrange tasks based on the level of priority or urgency - Private Dashboards: Share dashboard screen within private user groups - Process Change Tracking: Document any changes or proposed changes made to business processes or workflows - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Product Lifecycle Management: Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment - Product Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Smartsheet helps you plan projects with templates, Gantt charts, and customizable timelines. Some reviewers feel it streamlines project setup, resource forecasting, and collaboration, while others note it’s less effective for highly complex scheduling compared to specialized tools. - Project Scheduling: Identifying critical tasks that make up a project and assigning start and end dates for each - Project Templates: Pre-designed project plans that can be customized - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Projections: Estimate or forecast of a future scenario based on the study of present trends - Public Dashboards: Publish dashboard publicly on various platforms - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Tasks: Set the frequency of a task's occurrence - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Smartsheet offers robust reporting and project tracking, letting you generate custom reports, dashboards, and visualizations. Reviewers appreciate the ability to monitor project health, automate updates, and keep teams and leadership informed, though some want more formatting and Agile chart options. - Request Management: Evaluating and prioritizing change requests that are received while working on the project - Requirements Management: Enables creation, management, and tracking of product requirements & features during product production/development - Rescheduling: Manage the rescheduling of appointments - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Retrospectives Management: Coordinating stand-up meetings where team members reflect on past processes to identify strengths and areas for improvement - RFI & Submittals: Organizes and stores history of RFIs (request for information) & submittals, tracks date/time and whether a response has been received - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Service History: Track work performed and resources used for past customers, sites, or assets - Single Page View: Display aggregated data points on one page for a bird's eye view assessment - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skills Tracking: Track employee skills, competencies, training & qualifications - Spend Management: Track the amount of money spent on a certain product or with a certain supplier - Spreadsheet View: UI looks like a spreadsheet - Sprint Planning: Identifying the tasks to be completed and the people to complete them during a set period of time - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Staff Calendar: Track staff hours through a calendar view - Status Tracking: Track the status over time for a request, process, asset, or transaction - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Sub-Task Management: Split and manage tasks into individual components - Subcontractor Management: Track information, qualifications, and contact details of subcontractors - Subcontractor Monitoring: Ensure subcontractors are working safely on client sites and document audits/inspections for reference. - Supports Scrum: Ability to accommodate the methodology that incorporates frequent work reassessment and continuous short periods of focused work. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Board View: UI looks like task board - Task Editing: Edit task information and all related elements - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: With this capability, you can monitor task status in real time, visualize progress, and update stakeholders instantly. Users think the visual dashboards, status updates, and customizable views help teams stay organized, reduce meetings, and ensure deadlines are met efficiently. - Task Scheduling: Smartsheet gives you flexible tools to organize, assign, and prioritize tasks, set deadlines, and automate reminders. Reviewers appreciate how easy it is to schedule, delegate, and track tasks, collaborate in real time, and keep teams aligned with notifications and visual timelines. - Task Tagging: Add labels or tags to tasks - Team Management: Organizing a group of people to accomplish a task - Technician Management: Oversee technicians and track their assigned work orders - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Testing/QA Management: Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - To-Do List: A digital list of items that need to be completed - Traditional Methodologies: Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch - Version Control: Track revisions and updates made to files and navigate between different versions - Visual Workflow Management: Create, design, and visually represent processes within the software - Visualization: Graphical representation of data or processes - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (3,500) 4.4 Based on 3,500 reviews ## Pricing Value for money 4.4 (2496) Free Trial [View pricing plan details](https://www.capterra.com/p/79104/Smartsheet/pricing/) Pro $9.00 Per User,Per Month It includes: - Unlimited Free Viewers - Gantt, Grid, Board, and Calendar View - Rich Formulas - Unlimited Sheets, Forms, and Reports - 250 Automations Per Month - File Library - 20 GB File Storage - User Management Business $19.00 Per User,Per Month It includes: - Mobile app (Android and iOS) - Unlimited Free Guests - Timeline View - Team Workload Tracking - Admin Capabilities - Unlimited Automations - 1 TB Attachment Storage - Unlimited Reports Enterprise Custom Quote Available It includes: - Approval Requests - Directory integrations - Unlimited attachment storage - Enterprise Plan Manager - Work Insights - WorkApps - AI formulas, texts, and charts (new) - Single Sign-on/ SAML Advanced Work Management Custom Quote Available It includes: - Salesforce Integration‪ - JIRA Integration - Calendar - Premium Support - AI Tools - Unlimited Triggers - Enterprise Access Control Options - Administrator Control Center Value for money 4.4 (2,496) 4.4 Based on 2,496 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (2409) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (2,409) 4.3 Based on 2,409 reviews ## User reviews Overall rating 4.5 Based on 3,557 reviews Filter by rating 5(2080) 4(1197) 3(230) 2(35) 1(15) Mentioned topic Sorted by most recent LC Lucy C. Software Quality Assurance Consumer Electronics ### "The grid-powered work engine that bridges spreadsheet and modern project management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2026 Smartsheet brings order to complex cross-departmental projects by blending the familiar logic of spreadsheets with robust enterprise automation. Pros What stands out about Smartsheet is how effortlessly it handles project workflows. It provides instant ease of use, while tasks and portfolio management tools automate approvals and tracking. It offers great value for money. Cons The Cell and Formula Limits can be complex, experiencing lag or hit system calculation caps. Also, the advanced enterprise capabilities like Control Center is locked behind expensive add-on modules. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HC Hamza C. COO Information Services ### "Powerful, flexible spreadsheet-based project management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 27, 2026 Smartsheet significantly improves cross-functional alignment and task accountability, serving as an effective bridge between basic spreadsheets and heavy enterprise PPM tools. Pros The familiar spreadsheet interface combined with automated workflows and real-time collaboration makes tracking project deliverables and timelines seamless. Cons Large sheets with extensive cross-sheet formulas can experience noticeable lag, and permission management across complex workspaces can feel tedious. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IU Israel U. Accounting Manager Accounting ### "How conditional formatting fixed those errors in our accrual tracking." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2026 Before we started using Smartsheet, we were managing deadlines and account statuses across three separate Excel files, and honestly, nobody kept them updated. Now, it all lives in one place with automated rules that handle the busy work. My team actually knows what they need to get done, so I don't have to send out reminder emails twice a day anymore. Pros We used to miss accrual cutoffs all the time just because someone forgot to flag the pending entries. Now, conditional formatting highlights anything sitting past our five-day review window, it’s automatic. Our month-end close dropped from nine days to six, mostly because I’m not stuck chasing down client invoices anymore. The automated alerts are a lifesaver, my two staff accountants catch things before I even have to. Cons The mobile app doesn't show conditional formatting rules the same way the desktop version does, which kind of threw me off when I was trying to check a reconciliation sheet on my phone during a client meeting. It’s only a minor frustration, though, since I mostly work from my desk anyway. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Alexis H. Registered Nurse Hospital & Health Care ### "Smartsheet Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 24, 2026 My overall experience with Smartsheet has been positive. It is a resourceful software with a multitude of useful features. Pros What I like most about Smartsheet is the convenience of having multiple features all on one platform. Cons I have nothing negative to report regarding Smartsheet. It is a great software that I would highly recommend. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Alina S. Graphic Designer Design ### "A Good Tool for Everyday Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2026 Smartsheet is particularly useful for organizing projects with multiple steps. I find it more relevant whenever the work becomes more extensive and requires detailed tracking. Pros Smartsheet helps me keep track of the different tasks in my design projects. The spreadsheet-style layout allows me to quickly see deadlines and progress. I also find the collaboration useful when several people are working on the same project. Cons The tool can feel a bit overwhelming for simple task management. Some features also take a little time to learn and use properly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PG Pierre G. Réclamations prise rdv rt ti administraton Automotive ### "Un bon outils pour verifications des montants a recevoir" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2026 Vomme expliquer je l utilise régulièrement a chaque fois ques les mkntsnts autorisés et la difference de ptix préétablis Pros Je l utilise pour la garantie Honda plan avantage et safe guard facile a emplir et envoyer je l utile souvent Cons Il faut attacher la copie de facture scanner enregistré et soumettre prend du temps de plus a mon travail Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Prachi A. Digital Marketing Specialist Information Technology and Services ### "Easy and Organized Tool for Project Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2026 My overall experience with Smartsheet was positive. I found it useful for organizing tasks, tracking progress, and keeping project information in one place. It took a little time to get familiar with the features, but overall it made managing work more organized. Pros I liked most about Smartsheet was how easy it was to organize tasks and keep track of project progress. I found the spreadsheet style layout familiar and useful especially when managing multiple tasks and deadlines. Cons The main thing I liked least was that it can take some time to understand all the features. Some advanced options also felt a little confusing at first, especially when setting up more detailed projects. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Giovanni S. Freelancer Internet ### "Un foglio Excel con i superpoteri, perfetto se ami i dati organizzati in griglie" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 18, 2026 Smartsheet è la scelta ideale se preferisci la struttura rigida e analitica delle tabelle rispetto alle bacheche visive. Per coordinare lavori di gruppo strutturati o pianificare nel dettaglio le scadenze del semestre universitario offre una precisione chirurgica, anche se per la produttività rapida di tutti i giorni può risultare un po' troppo formale e pesante. Pros Se sei abituato a gestire progetti o programmi di studio usando Excel o Google Fogli, con Smartsheet ti trovi subito a tuo agio, ma con una marcia in più. È utilissimo per strutturare piani di studio complessi o per fare il tracciamento dettagliato di un progetto: la cosa fantastica è che puoi trasformare la classica griglia di celle in un calendario, in una bacheca Kanban o in un diagramma di Gantt con un solo clic. Ti permette di allegare file direttamente alle singole righe e impostare promemoria automatici per le scadenze degli esami o delle consegne. Cons L'interfaccia ha un'impostazione molto "aziendale" e vecchio stile, risultando decisamente meno moderna e accattivante rispetto a software come Asana o Trello. Se non hai mai usato approfonditamente i fogli di calcolo, la curva di apprendimento inizialmente è un po' ripida. Inoltre, molte delle automazioni più interessanti o le viste avanzate sono limitate nei piani gratuiti o di prova, spingendo parecchio verso l'abbonamento a pagamento. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ND Nigel D. customer care officer Transportation/Trucking/Railroad ### "Excellent tool for managing projects and improving team collaboration" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 17, 2026 We have been using Smartsheet to manage projects, track tasks, and monitor deadlines across multiple teams. The spreadsheet-style layout made it easy for staff to adopt quickly since many were already familiar with Excel. The automation features have helped reduce manual follow-up work by automatically notifying team members of upcoming deadlines and status changes. The reporting and dashboard capabilities also provide management with a clear overview of project progress without having to request constant updates. One of the biggest benefits has been the ability for multiple users to collaborate in real time while maintaining a single source of truth for project information. Integrations with Microsoft products have also helped streamline our workflow. The only drawbacks are that some advanced features require time to learn, and licensing costs can add up for larger teams. However, the productivity gains and improved visibility have outweighed these challenges. Overall, Smartsheet has become an important part of our project management process and has significantly improved organization, accountability, and communication across our teams. Pros Easy to create and manage project plans. Spreadsheet-style interface is familiar for Excel users Strong automation capabilities that reduce manual follow-up Excellent collaboration features with comments, attachments, and notifications Cloud-based and accessible from anywhere Cons Advanced features have a learning curve I find the interface dated compared to newer project management tools Mobile app functionality is more limited than the desktop experience Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BA Brian A. Director Veterinary ### "An Old User Smartsheet 8+ Years Experience Outlined in a Survey ^ " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2026 Pros Even though I don’t regularly use Smartsheet, I like how it makes it easy to coordinate on projects for distributed/remote teams in my organization. Cons I have never faced issues while streamlining project management, resource planning + management with Smartsheet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/79104/Smartsheet/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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