# Smartsheet Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Smartsheet Software - reviews, pricing plans, popular comparisons to other Project Management products and more. Source: https://www.capterra.com/p/79104/Smartsheet --- # Smartsheet Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smartsheet ## What is Smartsheet? Smartsheet is an Intelligent Work Management Platform that revolutionizes how you manage projects, portfolios, and processes. The Smartsheet AI-powered platform delivers adaptability, sophisticated experiences, and enterprise-grade rigor to support work across industries, from service delivery to construction, clinical trials, and marketing campaigns. Designed to meet demanding requirements, it helps organizations drive efficiency, accelerate innovation, and stay competitive. ## What is Smartsheet used for? [Project Management](https://www.capterra.com/project-management-software/)[Task Management](https://www.capterra.com/task-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Recognitions Shortlist Overall rating Based on 3,511 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 1% Pros & cons Real-time team collaboration tools Comprehensive project tracking platform High and restrictive pricing Performance and reliability concerns Starting price $12 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Business Management / 2026 - Professional Services Automation / 2026 - Project Management / 2026 - Task Management / 2026 - Advertising Agency / 2025 - Agile Project Management / 2025 - Business Process Management / 2025 - Construction Scheduling / 2025 - Gantt Chart / 2025 - Kanban Tools / 2025 - Product Management / 2025 - Project Planning / 2025 - Project Portfolio Management / 2025 - Remote Work / 2025 - Resource Management / 2025 - Strategic Planning / 2025 - Workflow Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Smartsheet alternatives [4.4 (15,388)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (992)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.5 (13,581)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (3,005)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/79104/Smartsheet/alternatives/) ## FAQs about Smartsheet Overview ### What problems does Smartsheet solve? Smartsheet helps teams solve scattered task ownership, version-control chaos, manual status updates, and poor visibility across projects by centralizing schedules, files, forms, dashboards, and alerts in one shared workspace. Project managers, operations teams, marketing departments, HR, construction teams, and executives use it to track milestones, manage requests, and coordinate remote work. Answer based on 1645 reviews Overview ### Which roles and teams benefit most from Smartsheet? Smartsheet is most used by project managers, program managers, and project coordinators who need to track timelines, tasks, and dependencies across teams. Operations leaders, executives, and business owners use it for reporting and process oversight, while marketing, IT, and product teams manage campaigns, requests, resources, and cross-functional collaboration. Answer based on 3431 reviews Overview ### What company size and industries is Smartsheet built for? Smartsheet serves small businesses first, with 54% of reviewers from that segment, and Information Technology and Services leading industries at 8%. It also fits enterprise and midsize organizations, and is commonly used in computer software and construction at 6% each, alongside marketing, education, healthcare, government, financial services, and technology. Answer based on 3510 reviews Features and Usability ### What are the key features of Smartsheet? Smartsheet includes core project management features like task management, project tracking, Gantt charts, and spreadsheet-style sheets. Reviewers also highlight team collaboration through shared sheets, comments, file attachments, and role-based permissions. Differentiating features include dashboards, web forms, automated alerts and approval workflows, plus reporting for status and resource visibility. Answer based on 1197 reviews Pricing ### How much does it cost and what fees or limitations are included? Smartsheet starts at $12/user/month for Pro, or $9 billed annually; Business starts at 24/user/month, or 19 billed annually, with a 3-member minimum. A free trial is available. Reviewers say pricing feels inexpensive for small creator-only teams because viewers and many collaborators can join free, but per-user costs rise for larger teams. Answer based on 539 reviews Integrations ### Which third-party tools and platforms does Smartsheet integrate with? Smartsheet integrates with Microsoft Excel, Google Sheets, Microsoft Outlook, Jira, Microsoft Teams, Slack, and Google Drive, with reviewer mentions also confirming Microsoft 365 connections. It supports over 70 integrations overall, spanning collaboration, spreadsheets, file storage, and workflow tools, with catalog listings including Box, Docusign, Dropbox Business, and Gmail. Answer based on 1038 reviews Getting Started and Support ### How easy is it to onboard and train a team on Smartsheet? Smartsheet is fairly easy to onboard for teams that already know spreadsheets, and many basic users get productive quickly. It offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers say nontechnical users can learn core tasks fast, while admins and advanced builders need more time for automation, dashboards, and custom workflows. Answer based on 497 reviews Getting Started and Support ### What customer support options does Smartsheet offer, and how do users rate the experience? Smartsheet offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support articles, forums, and staff as helpful and responsive, with quick answers for setup and troubleshooting. Still, some report inconsistent service, slower turnaround, automated interactions, and frustrating waits for urgent technical issues. Answer based on 247 reviews Security ### How does Smartsheet handle data security and access control? Smartsheet uses share settings, role-based permissions, read-only and edit access, row-level security, access controls, audit-style change tracking, and Google authentication to protect data while supporting secure collaboration. Reviewers also note gaps: permissions can feel cumbersome, some want cell-level or hidden-row controls, and stronger password protection or MFA options. Answer based on 132 reviews ## Who uses Smartsheet? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 116 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 116 reviews Administrative 31% Administrative 31% IT & Software Development 11% Program & Project Management 9% Finance & Accounting 8% Others 41% Top industries Based on 116 reviews Hospital & Health Care 29% Accounting 26% Construction 18% Information Technology and Services 15% Other 12% ## Pros and Cons Real-time team collaboration tools 98% positive reviews out of 361 Most reviewers describe collaboration as seamless, enabling real-time teamwork, document sharing, and efficient communication across distributed teams. Nicolas P Financial Analyst, 201 - 500 employees. "In addition, the ability to collaborate in real time with my team has facilitated communication and coordination." High and restrictive pricing 46% negative reviews out of 330 Some users say pricing is high, with costly licenses, minimum purchase requirements, and essential features locked behind expensive plans. Ellie B Business Operations and HR Support, 11 - 50 employees. "Smartsheet has recently changed its licensing and is now really quite expensive for the amount of users required, who don't necessarily need the full subscription." Comprehensive project tracking platform 96% positive reviews out of 296 Most users report project tracking allows easy monitoring of tasks, deadlines, and milestones, improving organization and team alignment. Basel H IT Operations Specialist, 11 - 50 employees. "Smartsheet is very strong for organizing projects, tracking tasks, and keeping teams aligned without needing a complicated project management system." Performance and reliability concerns 61% negative reviews out of 190 Most users comment that bugs and issues cause slow load times, occasional crashes, and frustrating delays, especially with large data sets. Daniel A IT Project Manager, 1,001 - 5,000 employees. "We had a level 3 developer work with us to resolve the issues, but new ones keep popping up with no end user/admin intervention." Versatile tracking and monitoring 95% positive reviews out of 210 Most reviewers find tracking features helpful for monitoring progress, managing tasks, and maintaining real-time visibility across projects. Omar E Services and consulting in the field of information technology, 501 - 1,000 employees. "It's excellent for general roadmapping and tracking. When I can do all I need to do here, I wouldn't use anything else!" Limited advanced formula support 60% negative reviews out of 99 Most reviewers indicate formula functionality lacks Excel's complexity, making advanced calculations difficult and sometimes causing performance slowdowns. Steve L PRESIDENT, 2 - 10 employees. "not as functional as excel, lacks advanced formulas, flexibility, and complex data analysis capabilities" ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Project Planning/Scheduling 4.6 (564) 64.72% of 564 reviewers that rated this feature as important or highly important Smartsheet helps you plan projects with templates, Gantt charts, and timeline views. Some reviewers feel it streamlines scheduling, resource forecasting, and collaboration, making it easier to adjust plans, assign tasks, and visualize project progress. Task Scheduling 4.5 (497) 57.95% of 497 reviewers that rated this feature as important or highly important Smartsheet offers flexible task scheduling, letting you assign tasks, set deadlines, automate reminders, and visualize timelines. Reviewers appreciate how it keeps teams organized, enables real-time collaboration, and makes assigning or rescheduling tasks simple and intuitive. Task Progress Tracking 4.5 (479) 58.87% of 479 reviewers that rated this feature as important or highly important With this capability, you can monitor task status in real time, view updates in Gantt charts, and track completion visually. Users think it helps teams stay aligned, reduces meeting time, and provides clear accountability for deadlines and progress. Multiple Projects 4.5 (394) 59.64% of 394 reviewers that rated this feature as important or highly important You can manage several projects at once using centralized dashboards, folders, and cross-project reporting. Reviewers indicate it’s easy to organize, monitor, and share updates across multiple projects, helping teams allocate resources and maintain transparency. Reporting/Project Tracking 4.5 (348) 68.39% of 348 reviewers that rated this feature as important or highly important Smartsheet gives you robust reporting and project tracking, including dashboards, automated updates, and custom reports. Reviewers appreciate its ability to consolidate data, keep stakeholders informed, and simplify project oversight, though some want more formatting flexibility. Task Management 4.5 (868) 61.75% of 868 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Smartsheet 213 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Route documents and other data through one or more stakeholders for review and approval Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Assign issues and tasks based on availability or required skills A record of all activities within the system, including user access, changes made, etc. Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. A way to visually represent data via blocks the length of which correlates with the values they represent Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison Create, manage, and send invoices or bills to customers Group collaboration to solve ideas in a productive and concentrated manner. The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure Track actual spending to ensure it's in line with the planned budget Create budgets based on historical data and future projections Monitor and track bugs and issues in the system. Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Track and manage schedules and meetings via an integrated calendar Schedule the calibration of instrumentation and maintenance requirements Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs Manage various distribution channels, build relations with channel partners, and track their performance Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together A way to visually represent data where different categories of items are marked with different colors Leave comments and notes on documents for others to view Specialized for organizations who focus on commercial projects and processes Manage and track all internal and external communication conducted via calls, email, text, or chat Track and report regulatory data to either internal management or external stakeholders Centralized database of stakeholders and their contact information such as names, address, phone number etc. Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Track, store, and access client contracts or licenses Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) Forecast the cost and resources required to complete a project Forecast of the expenses necessary for project completion Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of dashboards Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Connect to big data sources Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency A systematic and logical representation of numeric data in rows and columns Graphical representation of data Specify or track the date/time a project, task, etc., is due for completion Track and manage task relationships and dependencies Manage digital assets Online forums/groups where users can ask questions, share ideas, best practices, etc. Create, distribute, and/or monitor campaigns that include banners, overlays, rich media, and other display ads. Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken Import, collect, and capture data from multiple sources Manage, store and organize emails within the system or via third-party apps Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Create and securely store digital patient records Track the location of specific equipment at all times A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan, pay and track business related expenses. Monitor and record expenses such as purchases or charges incurred Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Plan, manage, and track the financial activities of an individual or organization Generate reports to assess the financial performance of an organization Primarily serving architecture, engineering, and construction industry professionals Supports project management for IT professionals & teams Specialized for organizations who focus on residential projects Automate repetitive tasks such as filling out information or creating certain types of forms Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Store, manage and track all forms in a centralized location Perform various mathematical calculations using the data Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Establish measurable goals and objectives and track their progress over a specific period of time Compliant with HIPAA, which sets standards for sensitive patient data protection Automates core HR functions such as talent management, employee evaluation and learning management Process of gathering idea submissions from users, employees, or customers using internal, external, or crowdsourcing channels Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects The creation, development, and sharing of potentially innovative new ideas Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Track and manage inventory levels to maintain proper supply Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Visualization tool to organize and optimize tasks and track their status at every stage of workflow Establish procedures for monitoring locations of keys Tracking the status of previously identified performance measurements See past and upcoming campaigns and communications in a calendar view Reports specific to marketing and associated campaigns Identify advertising and promotional sources to be used in marketing efforts Monitor task progress and planned accomplishments to better manage project status Access software remotely via mobile devices Access the system via a mobile application View and present dashboard on mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Supports simultaneous creation and work on multiple Kanban boards Manage multiple campaigns in one system You can manage several projects at once using centralized dashboards, folders, and cross-project reporting. Reviewers indicate it’s easy to organize, monitor, and share updates across multiple projects, helping teams allocate resources and maintain transparency. Identify, track, and respond to negative feedback Managing and tracking patient health, progress, communication, and treatment plans Manage employee salary processes, data, taxes, and records administration efficiently Level of completion within a task Manages, automates, stores, and tracks permits to ensure regulatory compliance for multiple industries Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Arrange tasks based on the level of priority or urgency Share dashboard screen within private user groups Document any changes or proposed changes made to business processes or workflows Visually identify, define, and map all details and relationships surrounding business process models and elements Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment Identifying desired outcomes and important milestones and creating a plan on how to achieve them Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Organize and schedule projects Smartsheet helps you plan projects with templates, Gantt charts, and timeline views. Some reviewers feel it streamlines scheduling, resource forecasting, and collaboration, making it easier to adjust plans, assign tasks, and visualize project progress. Identifying critical tasks that make up a project and assigning start and end dates for each Measure time to completion or hours worked for projects Monitor the progress of projects from start to finish Estimate or forecast of a future scenario based on the study of present trends Publish dashboard publicly on various platforms Generate quotes or estimates for customers Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Set the frequency of a task's occurrence Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Smartsheet gives you robust reporting and project tracking, including dashboards, automated updates, and custom reports. Reviewers appreciate its ability to consolidate data, keep stakeholders informed, and simplify project oversight, though some want more formatting flexibility. Evaluating and prioritizing change requests that are received while working on the project Enables creation, management, and tracking of product requirements & features during product production/development Manage the rescheduling of appointments Process of planning, scheduling and executing the optimal and effective use of human capital across projects Allocate and manage resources, such as employees, equipment, facilities, and other assets Coordinating stand-up meetings where team members reflect on past processes to identify strengths and areas for improvement Organizes and stores history of RFIs (request for information) & submittals, tracks date/time and whether a response has been received Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Identifying desired outcomes and important milestones and creating a plan on how to achieve them Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Reports specific to sales analysis for trends and strategies Set a time to generate routine reports automatically Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Track work performed and resources used for past customers, sites, or assets Display aggregated data points on one page for a bird's eye view assessment Allow users to access multiple services after entering their login credentials once Track employee skills, competencies, training & qualifications Track the amount of money spent on a certain product or with a certain supplier UI looks like a spreadsheet Identifying the tasks to be completed and the people to complete them during a set period of time Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track staff hours through a calendar view Track the status over time for a request, process, asset, or transaction At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them Split and manage tasks into individual components Track information, qualifications, and contact details of subcontractors Ensure subcontractors are working safely on client sites and document audits/inspections for reference. Ability to accommodate the methodology that incorporates frequent work reassessment and continuous short periods of focused work. Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes UI looks like task board Edit task information and all related elements Create, manage and track all task activities and progression With this capability, you can monitor task status in real time, view updates in Gantt charts, and track completion visually. Users think it helps teams stay aligned, reduces meeting time, and provides clear accountability for deadlines and progress. Smartsheet offers flexible task scheduling, letting you assign tasks, set deadlines, automate reminders, and visualize timelines. Reviewers appreciate how it keeps teams organized, enables real-time collaboration, and makes assigning or rescheduling tasks simple and intuitive. Add labels or tags to tasks Organizing a group of people to accomplish a task Oversee technicians and track their assigned work orders Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards Addition of necessary external data, applications, tools, or features Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Measure and track time including hours worked and paid time off (PTO) A digital list of items that need to be completed Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch Track revisions and updates made to files and navigate between different versions Create, design, and visually represent processes within the software Graphical representation of data or processes Web form that allows users to enter data that is sent and processed for different reasons An extended application or connector that enables users to perform additional services with their current set of tools Creating, assign, and track jobs and/or tasks for work orders Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (3,454) 4.3 Based on 3,454 reviews ## Pricing Value for money 4.4 (2457) Free Trial [View pricing plan details](https://www.capterra.com/p/79104/Smartsheet/pricing/) Pro $12.00 Per User,Per Month It includes: - Unlimited Free Viewers - Gantt, Grid, Board, and Calendar View - Rich Formulas - Unlimited Sheets, Forms, and Reports - 250 Automations Per Month - File Library - 20 GB File Storage - User Management Business $24.00 Per User,Per Month It includes: - Unlimited Free Guests - Timeline View - Team Workload Tracking - Admin Capabilities - Unlimited Automations - 1 TB Attachment Storage - Unlimited Reports - Mobile app (Android and iOS) Value for money 4.4 (2,457) 4.4 Based on 2,457 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (2366) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (2,366) 4.3 Based on 2,366 reviews ## User reviews Overall rating 4.5 Based on 3,511 reviews Filter by rating 5(2054) 4(1178) 3(230) 2(35) 1(14) Mentioned topic Sorted by most recent RW Ryan W. Operation Manager Information Technology and Services ### "Flexible tool for project management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2026 Pros I have been using Smartsheet for project management and collaboration. It made project tracking very easy. Now I can easily get a view of every project status with out having to go through every sheets. Cons It took some time to learn all the features. And the interface sometimes feel little overwhelming at first. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Amber W. IT Project Manager Hospital & Health Care ### "Best Data Organization Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2026 My overall experience was very positive and I would recommend this to any of my colleagues or clients to use. Pros I liked being able to manage my team and all of the sites that we had to overview for our rebrand of healthcare admin sites. Cons I didn’t like that it wasn’t as customizable with exporting data when I needed to show management and my team progress. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reasons for choosing Smartsheet It was a great tool I could collaborate with my team and outside employees who worked on the project as well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Matt B. Group Technology Director Broadcast Media ### "More than a project management tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 5, 2026 Smartsheet is more than a project management tool; it is a scalable business operations platform. It supports governance, compliance, reporting, workflow automation, and client-facing services, helping approximately 1,000 employees work more efficiently while enabling innovation, operational excellence, and recurring revenue generation. Pros 1\. Highly versatile and scalable Smartsheet supports a wide range of use cases, from workflow automation and reporting to governance, compliance, project management, and client-facing solutions. It scales effectively from individual teams to enterprise-wide deployments. 2. Strong business value and user adoption The platform is intuitive for business users, reducing reliance on technical teams while improving visibility, collaboration, operational efficiency, and decision-making. Cons 1\. Administration can become complex at scale As deployments grow, managing permissions, WorkApps, governance standards, and platform architecture requires dedicated ownership and strong administration practices. 2. Some enterprise features lack maturity Certain capabilities, such as WorkApps administration, group-based sharing, form draft saving, and large-scale governance controls, could be further developed to better support enterprise-scale environments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Jasmina K. Research associate Market Research ### "Would recommend!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 23, 2026 Overall I really enjoy Smartsheet. It always you to stay organized as well as collaborate with others. Pros Smart sheet is really intuitive. It’s really a one stop shop. Similar to excel, but much easier to navigate. Cons I don’t love the advertisements to upgrade above. I used to think I needed to update or I would lose access to certain items but it is not the case. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Sheniga K. Compensation consultant Computer Software ### "Smartsheet review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 20, 2026 Overall, Smartsheet offers a practical and structured approach to project and task management. It works well for teams that prefer organised, grid-based tracking and need clear accountability. While it may require initial effort to set up effectively, it becomes a reliable tool for maintaining visibility and control over work. Pros Smartsheet provides a structured and organised way to manage projects, combining the familiarity of spreadsheets with project tracking features. It is particularly useful for tracking tasks, timelines, and ownership in a clear and visible format. The ability to create dashboards and automate workflows helps improve visibility and reduces manual follow‑ups. Cons The interface can feel less modern compared to other tools, and there is a learning curve for users who are not familiar with spreadsheet-style solutions. Some advanced features, such as automation and reporting, require additional setup time. It can also be less intuitive when managing highly dynamic or agile workflows. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Sandy P. Virtual ASsistant Information Technology and Services ### "Flexible Project Tracking Tool With a Learning Curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 20, 2026 Overall, my experience with Smartsheet has been positive. It is a flexible and useful platform for managing projects, tracking tasks, and keeping team updates organized in one place. The spreadsheet-style layout makes it familiar and easy to understand, especially for users who are already comfortable with Excel or similar tools. Pros I like that Smartsheet supports different ways of managing work, including task tracking, automated alerts, shared sheets, dashboards, and project timelines. It helps reduce scattered communication and gives the team better visibility into deadlines, responsibilities, and project progress. Cons That said, it can feel a little overwhelming when setting up more advanced workflows, automations, or reports. Some features take time to learn, and smaller teams may find the higher-tier plans or add-ons limiting. Overall, Smartsheet is a strong project management tool, but it works best when there is a clear process and enough time to set it up properly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User PRESIDENT Accounting ### "SMARTSHEET REVIEW" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 19, 2026 good overall experience, easy to use, helpful for collaboration, and efficient for managing projects Pros web based platform, accessible anywhere, easy collaboration and real-time updates across teams, EASY TO CONVERT TO EXCEL Cons not as functional as excel, lacks advanced formulas, flexibility, and complex data analysis capabilities Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) USE BOTH, JUST EASY TO ACCESS SINCE IT IS WEB BASED Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Project Manager Accounting ### "Smartsheet Review" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 18, 2026 Great for sharing with other companies or clients but as previously stated much easier to navigate once you export into your own spreadhseet Pros I like the ability to share data from clients. It can be exported into spreadsheets to share internally within your own company. Cons Once the smart sheet is opened, it can be difficult to navigate withing smart sheet. Much easier to export into your own spreadhseet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Small Business owner Accounting ### "Flexible and Powerful Project Management Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 12, 2026 Overall, my experience with Smartsheet has been positive. It’s a flexible and powerful tool for managing projects, tracking tasks, and collaborating with teams in real time. The spreadsheet-style layout makes it familiar and easy to get started, while the automation features add real value for workflow management. However, it can take some time to learn fully, and advanced features may require higher-tier plans. Pros What I liked most about Smartsheet is its \*\*easy-to-use spreadsheet-like interface combined with powerful project management features\*\*. It makes it simple to plan, track, and collaborate on work in real time, while also offering strong automation and integration options. Cons What I liked least about Smartsheet is that it can feel a bit overwhelming at first, and some advanced features are locked behind higher pricing plans. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BL Brooks L. Customer Service Support Retail ### "Smartsheet is the best sheet!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2026 Smartsheet has been very helpful since I’ve started my new occupation. It helps to plan, track and automate projects in real time. Pros Smartsheet keeps my life organized. It is value for money and the ease of use is incredible. Customer support is always just a chat away and bugs and issues are not a thing with Smartsheet. The navigation is so simple and self explanatory and the task management is one of the best to use! I love the project collaboration for work. Cons I don’t have any complaints about Smartsheet and I’ve utilized it for 2 years. It’s by far the best option for me. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Smartsheets had better options for a cheaper price! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/79104/Smartsheet/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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