# Page 14 | Smartsheet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Smartsheet the right Project Portfolio Management solution for you? Explore 3505 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79104/Smartsheet/reviews --- Smartsheet 4.5 (3505) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of Smartsheet ## Showing most helpful reviews Showing 326-350 of 3505 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kelly B. Design Engineering Manager Computer Software Used the software for: 1-2 years ### "All-inclusive project management software" October 29, 2023 4.0 I'm proud of the fact that I revamped several of the department's outmoded forms to make them accessible to everyone. Print runs were smaller and more people were talking in the paper. Pros When it comes to incorporating dependencies into a project plan, really shines. Plans for projects can be quickly converted into dashboards for straightforward, automatic reporting. Cons 's gantt chart feature is useless. The gantt chart in this program is the most difficult one I've used to study. The grid layout makes it difficult for me to present my data, thus I usually have to export it to a different program. Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/)[Wrike](https://www.capterra.com/p/76113/Wrike/) For a while now, I've been using to complete my regular work duties at the organization. The software's clean adaptability to my staff is another plus. They've made it so that both the cardview and the sheets make it simple to see how things are coming along. Review Source VR Verified Reviewer Content strategist SEO (marketing digital) Marketing and Advertising Used the software for: 2+ years ### "Smartsheet, la meilleure solution pour gérer des portefeuilles de projets en ligne " September 11, 2023 5.0 Pour faire simple, est une plateforme dotée d'une interface utilisateur qui permet aux entreprises de gérer des portefeuilles de projets et de collaborer en toute aisance. Pros Adapté aux besoins des TPE, PME et aux grandes entreprises, est la plateforme qui simplifie la gestion de portefeuille de projets et de collaborer au sien d'une entreprise. Le logiciel présente de nombreux avantages, il permet de donner une idée claire de la valeur du projet aux personnes impliquées et donc la communication est fluide au sein du groupe. Il diminue les risques pour améliorer l'impact de l'entreprise, favorise la prise de décision collaborative, favorise un bon alignement budgétaire et contribue à une finalisation rapide des projets. Cons Le seul souci avec ce logiciel, c'est qu'il peut coûter en temps et en argent. Les organismes qui utilisent pour gérer des portefeuilles de projets doivent également inclure l'expérience d'un chef de projet en ce qui concerne le calcul de hiérachisation. Review Source Sandeep C. SR. ACCOUNTING EX. Consumer Services Used the software for: I used a free trial ### "Smartsheet Task Scheduling for Efficient Project Management" November 16, 2023 4.0 it can manage projects of all sizes. I would highly recommend to businesses of all sizes. Pros Powerful features: offers a wide range of features that can be used to manage projects of all sizes. Customizable: Smartsheet is highly customizable, so you can tailor it to your specific needs. Cons Pricing: can be a bit expensive. Occasional glitches: Smartsheet can occasionally experience glitches, which can be frustrating for users. Review Source KC Kristen C. Managing Director Staffing and Recruiting Used the software for: 1-2 years ### "Smartsheet has been a game changer for our team" June 6, 2024 5.0 Pros helped us get our team organized. By having multiple dashboards, we were able to more easily share information and streamline projects. Being able to see the stages that projects are in has been a game changer. The cost vs other software was a big selling point for our small team. Cons Having items save in real time and auto page refreshes would be a big upgrade. Working together in a sheet that has to be refreshed to show another team members edits it's the biggest flaw, but it does slow things down a bit. Review Source Omar E. Services and consulting in the field of information technology Computer Software Used the software for: 2+ years ### "Good For Value, Scale Limits" June 6, 2023 4.0 Pros I adore this programme. I like how I can access it on all of my devices and pick it up and go. I adore the option to attach files and tag others for projects, as I am terrible at remembering to save my work. I also adore the automated saves. At my previous employer, I utilised the programme for managing creative projects, and now I use it similarly to agile for building products. It's excellent for general roadmapping and tracking. When I can do all I need to do here, I wouldn't use anything else! Cons The restrictions of 's extensive formatting options and the steep learning curve associated with its features are what I liked least about it. While Smartsheet has some basic formatting options, it lacks several more sophisticated options offered in conventional spreadsheet programmes. Users that need sophisticated formatting or complex formulas in their sheets may find this to be a constraint. Additionally, users may need some time and training to completely understand and effectively use all of Smartsheet's features due to its extensive complexity. The programme does, however, show to be a great asset for project management and communication after users get beyond the learning curve. Review Source KN Kerry N. Director of IT Enagement Higher Education Used the software for: 2+ years ### "Smartsheet is a Game Changer in the Workplace" October 12, 2021 5.0 has literally changed the way that I, my team, my department and many parts of the university conduct business. I used to feel like I needed running sneakers or a headset strapped to my head to get the answers to move projects and tasks forward. With Smartsheet automation, communication and a consistency of that communication is seamless just by adding a few rules. Pros Ease of use, Centralizes resources and reporting (single source of truth), allows a non-technical person the ability to "program" an entire workflow, end to end., automation rules are a beautiful thing! Cons Too many features are outside of the core application. Would like to see move away from the a la carte model and build a robust core tool that does not require the constant need to add-on. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reason for choosing Smartsheet Cost and ease of use. Review Source SY Shannon Y. Project Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Smartsheet is like Excel & PowerPoint had a child " September 23, 2021 4.0 Pros is a great option for middle of the road users that don't need the powerhouse complexity of excel, but need more standardization and features to organize tasks than simple task management like Trello. Its user friendly and has the capability to move data from one team to another through automations, reports, messaging, and data display. The more users, the data, or the moving parts the more difficult Smartsheet is to use, but in my experience most people don't run into those complexities. Cons is new compared to a lot of other project management software and they're developing new features all the time. In some ways this is wonderful because they take customer feedback seriously and implement changes relatively quickly. However, I feel that it doesn't quite know what its going to be yet and there are limitations around data display that require time consuming work arounds or out of the box thinking. For example. I can aggregate data into a report but I can't display portions of a report on a dashboard in a chart. There are pivot table add ons that are not as simple as say an excel pivot so I essentially have to make my own pivot using formulas to chart data. It works, but its round-about and features that might improve this process are extra. Reason for choosing Smartsheet Better project management and ease of onboarding Review Source SB Sarah B. Labor Relations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Smartsheet is the smart choice " August 30, 2022 5.0 Overall experience has been wonderful. It’s a fantastic product. Worth the investment. Pros What I like most about this product is how user friendly it is, how it helps with task management and how it is fun to use. I like ticking off my tasks and that I can create my own smart rules for any column or cell Cons I really have no negative feedback about . It’s been a game changer! Review Source YB Yolanda B. Program Manager Government Administration Used the software for: 2+ years ### "Reviewer for Smartsheet" June 14, 2022 5.0 Pros Being able to go back and edit the comments and contact information. Cons Being able to keep track of the tasks as others are being added to under a project and remembering to save comments and contact entries in the comment section then saving Review Source Steve M. Director of Digital Engagement Non-Profit Organization Management Used the software for: 2+ years ### "Enterprise features and pricing mean you can probably find a startup alternative" August 8, 2019 5.0 I hated it a few years back when I first started using it. The thing that won me over and made me a power user was the interface refresh about a year ago. I then took the training to be certified and that opened my eyes to the power of the tool (and also to the fact that the sheets I hated were users in our company using it very, very WRONG). Anyway, while we do love it, there are a few antiquated things like concurrent editing that are truly broken (Google sheets can do this just fine!) and the recent price increase for our contract means that we are probably moving to another tool. Pros \--You can easily switch between different views of the same data, e.g. grid vs. Kanban --Dashboards and reporting are both powerful --Growing number of integrations --Commenting per-row is excellent --Can be used as a simple spreadsheet --Security/permissions are robust and intuitive --Excellent training and certs available --Forms feature is pretty complete for basic stuff --Very extensive formula capabilities, almost like Excel --The "business" pricing tier would actually be quite adequate for my group's needs, vs. the enterprise plan --Nesting/hierarchy of rows can be useful Cons \--No in-cell formatting --Awkward multi-user editing, no auto-save, other users keep resetting views --Reporting is difficult, meaning that you have to create separate complex reports instead of just saved views --Not a true database or app builder --Notifications system is wonky, delayed, and hard for new users to tame --Very easy to abuse and misuse, even worse than Excel because you can add in the nesting/hierarchy (we have one user in particular that makes the most gawdawful sheets you've ever seen, partly because of the inherent interface) --Attachments are pretty rough, not easily visible or visual, and no desktop app integrations (e.g. save a file from Word to SmartSheet) --No concept of a "document" or app, only the spreadsheet motif; can't do notes or instructions very easily, for example, so people overload rows for this and that makes reporting even harder when you have to manually select rows --Forms feature not embeddable or graphically complete with formatting to make it look nice --Not clear how you combine formulas and forms without overwriting formulas at the bottom--I haven't figured this out yet even after years of using it --Enterprise pricing is now forcing us to consider alternatives, including lower tiers of Smartsheet Review Source NB Nick B. QA Coordinator Consumer Services Used the software for: 1-2 years ### "Quick Spreadsheets that allow for collaboration " December 5, 2019 4.0 I solve the problem of tracking how my employees profit on many small profit/small margin projects. This allows me to see who is struggling the most and who is not. My team specifically focuses on education, hospitals, and non-profits. So maintaining margins to not lose any money is important. I wrote up a story about it here: https://community..com/discussion/example-advanced-smartsheet-reporting-interconnectivity I've pulled off absolutely amazing things. I'm willing to go into detail and share more of what we were able to accomplish. Many of Smartsheet's examples do not solve business problems, but they do help us learn how to solve our own! Pros I absolutely love how quick and easy it is to use . The formulas have great documentation and it helps tremendously when trying to learn and accomplish new tasks. You can pull off amazing things if you sit down and build it. I was able to build a completely automated revenue and labor estimator that shows me how profitable each member of my team is. Many of the applications we built, the community was clueless how to build it. We were able to accomplish some very unique dashboards & spreadsheets that make our lives easier. I can now make business decisions on a whim, without having to spend hours of research about the effect of one decision on our numbers. Cons I dislike how many features such as the dynamic view or the workspace deployment feature is locked behind an expensive addon. And when inquiring about customer service we were told it "isn't" a fit for us. But yet, cannot give us a demo to experiment or test them out? Smartsheet is nickle and diming things a lot. Smartsheet is >not< small business friendly. It is really a shame because these tools are absolutely 100% amazing. It also surprises me how little the community interactions are. There are many great suggestions for features that are standard in Excel and Google Sheets, that Smartsheet blandly ignored for years, and sometimes says "coming soon" and years later we still don't have it. Alternatives considered [Airtable](https://www.capterra.com/p/146652/Airtable/) Reason for choosing Smartsheet Our CEO made the choice, and it felt like was going places. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) We also used AirTable, Google Sheets, and Excel. We made the switch because the sales team convinced our CEO it was a good move. Review Source NN Nichole N. Project Manager Information Technology and Services Used the software for: 2+ years ### "Less Work, More Productivity" September 10, 2021 5.0 I have been a user for 3 years. I love sharing how awesome and useful this product is with anyone who will listen. Smartsheet is my right hand man, and gives me the ability to work shorter days and spend more time with my kids. Pros The most important features to myself and my business are the dashboard and the ability to create an automated sheet that is tailored to my projects. Cons I would like to see formatting headings, and more formulas. Review Source RD Rob D. Clinical Business Analyst Non-Profit Organization Management Used the software for: 2+ years ### "We use Smartsheet for Project Management" October 8, 2019 5.0 As I mentioned, we use extensively for project planning and project management. But we also use it to run a help desk for our Electronic Health Record System. Here the forms feature comes in really handy. Users fill out a form to add tasks to the help desk. We also use it to manage our individual tasks and queues. And our development department is building sheets to track donations and plan promotions. We often export the data and use it to build Tableau reports. Pros Projects are easy to set up with the built in functionality. There are lots of built in templates that you can use. But we have found it most helpful to build our own templates. We really appreciate being able to add dependencies, working and non working days, and duration. Then the start and end dates fill in automatically. We have found that the learning curve is not nearly as steep for as it was for Microsoft Project. Another really helpful feature is being able to use formulas in the Project Plan. Our team schedules our work using a points system. I was able to create formulas that take the number of points for that task and who is assigned to that task to create a point breakdown for each person or team assigned. We then use the linking feature to link the total points for the project, the points accomplished, and the status of the project to a master "Queue" sheet. Smartsheet has special formula values available for children and ancestors of a task. So, we use a simple =Sum(Children()) formula to add up the points. Actually, the formulas end up being more complicated because we can test whether the row has children or not and do different things depending on the test. For instance, when summing the work completed if the task has no children, then the product of the percent complete and points gives us the number of points completed. If the row is a parent, then the formula sums the children. Cons For project planning the resources feature is not as helpful as it could be. The main reason is that if a staff is assigned to a row during a particular time, the resource function assumes that they are 100% allocated for that time. So, if you have three tasks that overlap, the resource allocations shows 300%. We have mitigated that by routinely filling in 30% allocation for each resource. This helps to take into account the fact that a task although it lasts a full week won't take up all the staff's time. One idea I have had recently--but haven't tried yet--is to make a formula that takes the number of points for the task and assigns an appropriate allocation number based on points per week. The other feature that we haven't found useful is the "Critical Path." How the software determines what is on the critical path is a mystery. I'm not sure why it chooses some tasks that have dependencies filled in, but not others that seem to be just as important. Review Source Scott H. Owner Arts and Crafts Used the software for: Less than 6 months ### "Who needs a bookie when you got Smartsheet?" September 29, 2022 5.0 We have excelled in efficiency thanks a lot in part due to this software alone would be very hard for us to entertain any other software that would perform as well. Pros I cannot say enough about this software and how it is improved the efficiency and the overall communication of our company. This software has become an integral and necessary addition, we would not be able to operate at the level that we do without the software without a doubt. Cons I can honestly do not think of one aspect of the software that I find lacking or could describe in a negative manner. The software is excellent and this is our companies go to for communication internally. Review Source RV Robert V. Senior Consultant Information Technology and Services Used the software for: 2+ years ### "Outstanding Project Collaboration Tool" July 7, 2021 5.0 I am extremely happy with how the company continues to improve the product, support customers and partners, and in general provide an easy on ramp for new customers. I recognize that the company is investing in its customer base, and that is very much appreciated. Pros replaces project management and presentation software in nearly all cases in my experience. I no longer need to create presentation timelines in other software as the resulting product in Smartsheet is so beautiful. Cons I am quite pleased - particularly now that the software supports baselining. I am really impressed by the speed at which improvements are added so, sorry to say, dont have any complaints for this section. Reason for choosing Smartsheet Collaboration, integration and visual appeal. Review Source SV Suzanne V. Customer Success Director Computer Software Used the software for: 1-2 years ### "Great planning software, beats your Excel easily" March 23, 2021 4.0 Cooperation is good, they regularly release new features Pros is a great tool to do your project planning. It has the flexibility of a spreadsheet but easy to use features to make it an interactive planning with gantt charting, start and end dates, dependencies etc. It is easy to share sheets with colleagues and even customers that don't need a license for that. Cons Integration with other tools like Trello is quite basic I miss the overall definition of "project" which makes it more difficult to group sheets that belong to the same project and to get an overall view on all our running projects. We also use 10,000ft and I hope the integration there will improve soon as this is still quite rudimentary. Review Source KF Kay F. Sr. Marketing Manager Entertainment Used the software for: 1-2 years ### "Easy to use, measurable productivity increase" March 22, 2022 4.0 Has been overall a big win for productivity on our team. It's not overly complicated software but makes multi-channel projects much easier to manage across departments. Pros Outside stakeholder sharing opportunities though invite views has made collaboration much, much easier with clients. The format works for non-technical staff, which is made onboarding less no so painful. The add-ons and functions look simple but are well thought out and make general workflow much easier then folder sharing + spread sheets. Cons Would like there to be tab option like inside a traditional excel document to better manage complex project pieces in one place as oppose to switching between files. There should also be an option to view share particular views and pull parent-child data from other sheets (a la Trackvia). Alternatives considered [TrackVia](https://www.capterra.com/p/134095/TrackVia/) Reason for choosing Smartsheet was more economical. Review Source MP Manu P. Software developer Online Media Used the software for: I used a free trial ### "Guide for project management with smart sheet" February 14, 2023 5.0 Pros Adaptability, usability, teamwork potential, and automation choices. It enables users to organise projects, tasks, and workflows, track their progress, and instantly communicate with other team members. Additionally, allows interfaces with other programmes and services, which can improve its functionality and speed up processes even more. Cons include its limited formatting options and difficulty in creating complex formulas. Additionally, some users find the user interface to be less intuitive compared to other project management tools. Review Source Devendra Kumar S. Manager Information Technology and Services Used the software for: 2+ years ### ""Smartsheet: A Smarter Way to Manage Your Projects"" January 16, 2023 4.0 My overall experience with has been great. It has allowed us to streamline our project management process, enabling us to better track progress, assign tasks, and manage resources. We have realized several benefits from using Smartsheet, including improved communication, better visibility into project progress and status, and improved collaboration between team members. Additionally, Smartsheet has allowed us to automate some of our project management tasks, saving us time and effort. All in all, Smartsheet has been a great tool that has helped us improve the way we manage our projects. Pros I like for its ability to streamline and manage projects. The product is easy to use and has a lot of features that make it impactful. I particularly like the powerful automation and collaboration features that enable me to easily manage, assign, and track tasks. The project timelines are also great, as they help me to visualize progress and ensure deadlines are met. Integration with existing business processes was also easy, and I was able to set up and get started quickly. Overall I'm very pleased with Smartsheet and would highly recommend it. Cons One con of is that it can be difficult to use for complex projects or tasks, as the user interface is not as intuitive as other project management tools. Additionally, its integration with other tools and systems can be difficult and time-consuming. Some features could be improved, such as customizing views and adding more automation. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Sa re ga ma pa Yes, I switched from Microsoft Excel to . The main reason for switching was because Smartsheet offers more powerful collaboration, automation, and reporting tools that can help me manage projects more effectively. Additionally, Smartsheet also makes it easier to securely share information with colleagues and track progress, which was something I was looking for. Review Source BZ Bethany Z. Team Support Specialist Lead Hospital & Health Care Used the software for: 2+ years ### "Highly Recommend this Product for Streamlining Processes and Communication" August 24, 2021 5.0 Our experience has been fantastic. Our organization has 235 employees and with remote work, this has tremendoubsly helped us to all stay on the same page and assign/track work. Dashboards give leadership a quick, high-level look at projects, stats, etc. Highly recommend. Pros It's incredibly user friendly (unlike Excel in my opinion). It has many, many capabilities that allow for simple automations and reporting. Forms allow for data to come in easily, quickly, and efficiently. Love the capability for formulas to pull info in a few clicks. Cons It would be nice if a signing feature was easier to use without having a license with a third party. Review Source Rick Benjamin L. Work Management Technology Consultant Professional Training & Coaching Used the software for: 2+ years ### "Too many Work Management tools in the market, but I realised Smartsheet is a future proven platform" July 13, 2021 5.0 In terms of user usability experience, It is really easy to learn and deploy. As long as I have a known workflow, I can turn it into an effective automated workflow and collaborate with others. Pros I realised has broader features and capabilities rather than a single tool to solve certain workflow. As most of our works are so dynamic, I can easily unify technology, people and process in a single platform without too many siloed applications. It's truly cost effective to empower organisational change for Talent and work achievement. In terms of integration with other System of Records, such as ERP, CRM HRMS and etc, their entire ecosystem of API integration is well established. Cons Their premium add-on features require higher cost to upgrade. Reason for choosing Smartsheet There are too many Work Management tools in the market, but I realised is the future-proven platform, powered with strong capabilities. I don't want to switch to other Work Management after deployed it for several years, it will be an extremely painful experience. Thus, Smartsheet is the only choice of Dynamic Work Platform, which they have many proven track records and capabilities built for business growth and innovation. Review Source Ahmed A. COMPLIANCE Officer Consumer Services Used the software for: 1-2 years ### "Best Analytical and project Management Dashboard " December 4, 2021 5.0 My Experience with is amazing it considered one of the best analytical tool I dealer with it in the Last 2 year Pros The customizable Dashboard and analytical tools beside the automated workflow Cons having alot of tools so these tools need to be grouped together with the usage for each group ,like adding tool for reporting having all the reporting templates and tools or adding group for tickets having all the ticketing templates and so on Reason for choosing Smartsheet For its pricing and variety of templates and options to create and develop my own template with my requirements beside the ready made templates Switched from [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) The variety of templates and ease of usage Review Source Mohamed E. Compliance Analyst Banking Used the software for: 1-2 years ### "The best workflow Automated tool" November 29, 2021 5.0 Overall experience with is amazing it saves alot of time for me and my team as now there are specific users responsible for submitting sales tickets for new vendors and once they make it an automated mail send to the reviewers for reviewing and once they finish it another automated mail send to the Manager for approval and after final approval there's mail sent to all partners in the ticket having the approval of this request or rejection and reason of approval or rejection, all of this is done automatically with recorded workflow which is amazing tool Pros The amazing features in smart sheet are many but we can say that automated mails for specific un completed tasks and the workflow for creating automatic mails send to specific users that tasks had assigned to them automatically is fantastic, as no need to see the new tasks and assign it manually, once the ticket created it will be assigned by default according to the workflow ro the specified mentioned users Cons I consider Smart sheet one of the best tools in last 2 years which related to ticketing and analytical purposes however if the data in the sheet increased this may lead to hanging and taking too much time in reloading however it needs high internet connection speed for stability and good performance Alternatives considered [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[Excel Analyzer](https://www.capterra.com/p/170910/ExcelAnalyzer/) Reason for choosing Smartsheet having good cost and can be integrated to company software beside the customer support of smartsheet if there's any sudden issue and finally smartsheet having some features like work flow and automation process which showed easily in the interface and not complicated so any of the team can start doing his own workflow process Review Source CG Candace G. Project Manager Human Resources Used the software for: 2+ years ### "Great tool for project management" June 22, 2021 5.0 Collaboration during projects is key to our business. has helped us centralise our project documentation into one central repository and ensure that we have artifacts for each project we complete. Pros My company uses to manage projects. We are a software implementation consulting service working with clients (remotely) and collaboration and instant updates to shared project plans, action items lists and contact information is important to ensure the successful management and completion of a project. The reports and widget functions make dashboard reporting easier and more efficient. The ability to export to Excel or Microsoft Projects means that we can collaborate easily with clients who use other tools within their organisation. The notification functionality is great as well, whether it's getting notified of a change on a sheet, or notified that something has been assigned to you. Cons I would like to be able to copy directly from into Word, PowerPoint or Outlook (in table format) rather than having to copy into Excel, then copying from Excel to another program to get a table. It's a small thing, but frustrating when all you want to do is copy a portion of a project plan or action list into an email and it comes out as text instead of formatted as a table. :-( I would also like to be able to display the Gantt chart in different formats for use in presentations and documentation. The standard Gantt chart view is fine, but it would be nice to be able to change colours, font or even the width of the bars to make it more appealing in presentations. Review Source DB Diane B. Executive Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Work Smarter with Smartsheet!" March 24, 2021 4.0 Management of productivity, marketing efforts and deadlines, internal audit processes, file management for SOPs, Contractual documents, etc. Pros Workflow automation and notifications are a complete game changer. Cons Recurring dates, tasks could be a lot simpler. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.