--- title: "Page 16 | Smartsheet Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 16 - Is Smartsheet the right Project Portfolio Management solution for you? Explore 3579 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/79104/Smartsheet/reviews/?page=16" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Smartsheet 4.5 (3773) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Page 16 - Reviews of Smartsheet ## Showing most helpful reviews Showing 376-400 of 3773 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Founder Used the software for: 3-5 years ### "The best of all times data and project management tool " January 21, 2025 5.0 Generally smartsheet helps our clients and me and my colleagues to collaborate in real-time I've used smartsheet for 2 years and it was a great experience Pros It helped us in data management It is cost effective It has the best customer care services Ability to understand Easy how how to use the platform It helped us collaborate in real-time Cons I sincerely has nothing against smartsheet it serves its purpose Review Source KM Karl M. EVP Used the software for: 3-5 years ### "A workforce product that is suitable for most organizations" February 3, 2025 3.0 Their sales team have become more aggressive over the years. While the product has worked well after the initial implementation, we still have gripes with their support team from time to time. Pros The user interface is well designed to give our users an easy learning curve. It did not take our users long to figure out how to navigate within the system and we received positive feedbacks. It's also easy to customize each user's dashboards so that they can have a tailored look. Cons The overall implementation took much longer than expected. We were sold a product that was supposedly easy to configure and implement, but instead got one with many technical issues during implementation. Their support was not all that helpful, and we ended up paying extra to have a third party to help us with the implementation. Switched from To get enhanced features from Smartsheet. Review Source Gary T. Learning Architect Used the software for: Less than 1 year ### "A great to use but complex tool!" March 11, 2025 5.0 I have largely used it over the past year to track project progress, as well as creating various dashboards to host information and status of important product updates. I have not got full use from the product yet, as it offers a wide range of features that take some time to learn. Pros It is great for managing tasks, tracking progress, and collaborating across teams. Using the pre-built templates can also save a lot of time. It feels like using excel style sheets, but with much of the formatting work already done for you. Cons One of the main drawbacks of Smartsheet is its steep learning curve, especially for new users or teams unfamiliar with project management tools. The interface is powerful, but it can be overwhelming at first. I cannot comment on the training materials provided, as I have not used them. Review Source Supervisor Used the software for: 3-5 years ### "Great Project Planner" March 13, 2025 5.0 Pros So easy to learn and use. The pricing is also worth it Cons It has been working greatly, I have no issues Review Source JM Jenna M. IOC Used the software for: 1-3 years ### "Useful tool " February 4, 2025 5.0 Good product for reports and project tracking Pros Can use it for so many different things. Cons Would like more customizations and sometimes the automations don't work Switched from [The Customer Factor](https://www.capterra.com/p/119405/The-Customer-Factor/) Not enough options and not easy to use. Confusing interface and options. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reasons for choosing Smartsheet Smartsheet's is easier and better suited for the needs Review Source Researcher Used the software for: Less than 1 year ### "Easy to Navigate" October 5, 2026 5.0 It was easy to use and get others to use. It was easy to collaborate with others on it and see others activity. Pros It was easy to use and navigate even the first time I used it. It was easy to read and see all the times. Cons I wish that it looked cuter and was easier to customize. It would be cool to be able to change app themes. Review Source Senior Presales Engineer Used the software for: 3-5 years ### "Supports all aspects of enhancing comprehensive management in all details" January 2, 2025 5.0 With Smartsheet, we were able to find a correct mechanism for scheduling, follow-up and documentation. It has enhanced our ability to prepare comprehensive reports and dashboards, and has also improved the management of communication with colleagues and clients effectively. Pros I loved Smartsheet with its many collaborative features and functions that enable us to gain knowledge and maintain continuity of support. I always find it easy to achieve continuous follow-up and record updates in real time. I loved the ease of creating main and sub-tables and sharing them with colleagues to add more tasks. The interface is amazing, the AI ​​features for generating formulas are great, the approval and documentation management is smooth and enhances transparency. Smartsheet dashboards are very advanced, I loved the ease of customization and linking them to multiple data sources to display metrics in an organized manner. Cons Notifications may be interrupted sometimes, and appear all at once. It is not a problem, but it may delay the start of some necessary procedures. Review Source RJ Ramos J. Senior Researcher Used the software for: Less than 1 year ### "The Ultimate Collaboration Hub for all teams" February 25, 2025 5.0 Pros I like the customizable dashboards that smartsheet has which enable you to monitor and oversee your key metrics in one place. Its robust reporting tools are invaluable in spotting and sorting out critical issues. Cons Configuring automations for advanced workflows requires high technical knowledge. Review Source Human Resources, Safety Management Used the software for: 1-3 years ### "Fast & efficient. Competitively priced. " January 7, 2025 4.0 We implemented smartsheet almost 2 years ago & haven't found any reason to change to any other project management software. I recommend smartsheet to my colleges because it's reasonably priced, faster & more efficient then thee software we were using prior to Smartsheet. Pros Switching to this project management software was simply painless! Easily coverts workflow request forms & workflow audimations. Best feature was probably the free trial. By the time our free trial ended we had really become familiar with the software & had really started to depend on it. So purchasing the software was a no-brainer. Cons The thing that I am most concerned about is the lack of security built into this software. I also found that after signing up for the free trial I received a lot of spam emails from smartsheet. I didn't want to block them because I was very interested in purchasing the product. Switched from [HSI](https://www.capterra.com/p/172814/HSI/) Free trial, more reasonably priced. More user friendly. Review Source Technology Development Field Intern Used the software for: 1-3 years ### "Smartsheet Review" February 3, 2025 5.0 Pros One of the greatest tool i have ever come across. So easy to learn and use Cons Integrating it with other tools is a bit cumbersome Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) The previous tool was a bit expensive than Smartsheet. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reasons for choosing Smartsheet I was given huge discounts when purchasing Smartsheet. Review Source Knowledge Systems Manager Used the software for: Less than 1 year ### "Simple project management software suitable for beginners" January 28, 2025 4.0 Easy to use and helps to keep track of projects and plan. Enabled me to get the team using a central project management facility. Pros Ease of use. My direct colleagues are not IT-savvy, do not come from project management or analytical backgrounds. Some can't even use Excel. Smartsheet is simple to use and I have been able to create help and tutorial videos that have enabled both them and other users across the organization to get started with the software. Cons I would like it to have more simple views like Trello as this would enable me to "sell" it more easily to those who are not used to computer-based work. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[Trello](https://www.capterra.com/p/211559/Trello/)[monday AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reasons for choosing Smartsheet Ease of use and allowed by government organisation Review Source Business Development and Marketing Manager Used the software for: Less than 1 year ### "The Product has potential, but a long way to go to compete with Excel and Other products" April 15, 2025 2.0 My overall experience was not great. below average at best Pros I like that smartsheet was an option alternative to excel Cons I disliked most things about smart sheet. It wasn't user friendly and felt very beta Review Source Client Relationship Manager Used the software for: 1-3 years ### "Great tool but remember to save your work (no auto-save)!" December 30, 2024 5.0 Pros Fairly intuitive UI and UX. I was brand new to Smartsheet in September 2023 when I joined a department that heavily utilized the tool. I took some of the self-paced trainings (videos) but found that if you are just using it for the basics you can just click around and/or Google your way through the vast majority of it. Overall, I've been a use for 1+ year and like the tool. I also like that my clients (many of whom do not have a Smartsheet license) can still utilize/access the workspaces I create. Cons No auto-save?! All the time I add a new row, make updates, etc. and forget to hit the little save button. And it does not save any of the work, it just disappears like I never did it! There is a little banner that pops-up after 10 mins and says something like "It's been 10 minutes since you saved your work" But often the work I'm doing doesn't take a full 10 mins. This is so annoying and seems like a simple, standard feature. I sincerely hope it's on their road-map as Google Docs has had this capability for years. Review Source AD Angel D. Media Producer Used the software for: 3-5 years ### "Smart task management tool which is helpful for everyone." January 24, 2025 5.0 Smartsheet has changed the way we operate by swapping static spreadsheets out for dynamic workspaces that improve collaboration, transparency and accountability. Using this platform has become an integral part of achieving our goals more effectively and successfully. Pros Smartsheet elevates the familiarity of spreadsheets to a whole new level. From creating dynamic workspaces, automating tasks, tracking progress with Gantt charts, to seamlessly collaborating with my team — I love everything. Work On Its intuitive interface and powerful features make it easy to manage projects, track budgets and streamline workflows. Cons Smartsheet provides an extended free trial, but their premium plans can be costly for individual users or small teams with limited budgets. Review Source Financial Analyst Used the software for: Less than 1 year ### "A Versatile Tool for Complex Projects, but a Bit Overwhelming" March 4, 2025 5.0 Pros Its ability to work with traditional spreadsheet formats while also using it for more complex project management, like tracking timelines, budgets, and resources. The collaboration features, like shared sheets and real-time updates, are also a big plus. Cons The user interface can be a bit cluttered at times, making it hard to quickly find what you're looking for or learn all the advanced functions Review Source Data Analyst Used the software for: 1-3 years ### "Smartsheet is quite extensive solution for work management" February 6, 2025 5.0 Pros Smartsheet is quite extensive workspace solution that halps me alot. Cons Smartsheet is working so good so far and I have no objections. Switched from [Clockify](https://www.capterra.com/p/169607/Clockify/)[Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) Smartsheet is proper for larger teams and have better features. Review Source April D W. Administration Used the software for: Less than 1 year ### "Staying Organized is the only Key!" January 20, 2025 4.0 i like this app because they offer features i use every day such as repetitive task can create my to do lists, integrates well with my other software, customizable, i love the dashboards and charts madre available to me, and great support. Pros task management is a must for me, and with apps that offer strong integration with others. offers a trial period, great for repetitive tasks, dashboards and charts are one of the best available Cons steep learning curve, free package needs improvement, as there are too many on the market offering great competitive packages free or cheaper with more features Review Source Sales Funnel and Marketing Automation Expert Used the software for: 3-5 years ### "My Review of Smartsheet" December 16, 2024 5.0 Pros Smartsheet streamlines business processes by automating major procedures such as resource management, product management, time & expense tracking, project and portfolio management. Cons Unlike other PPM tools, Smartsheet have poor UI and outdated dashboard mainly on on-premise software. Review Source Information Technology Audit Used the software for: Less than 1 year ### "Great customizable project management tool" April 10, 2025 5.0 Great tool for project management needs of project managers. Pros Allows proper and clean organization of tasks, can be customized to specific needs of the project and allows monitoring of tasks to allow timely view of tasks that are behind schedule. Cons Could become a bit costly if you start to add additional ad-ons (for example time tracking) Review Source Tanya R. Founder Used the software for: 1-3 years ### "Not the best option for project management" January 9, 2025 2.0 I honestly wouldn't recommend it from my experience (sorry!) for use with a team. The pro plan might offer more features but I'm not aware exactly how much better it would be. It might be useful if you need a simple free option for managing your own tasks but for project management with other team members and departments it's not the one. Pros It had basic project management tools that allowed different team members to provide updates on tasks. Cons It has so much less functionality that other project management tools such as Asana or Trello. It's worth mentioning our team was using the free plan with only the manager on the basic plan. But there are other free software out there that do a much better job. Review Source directrice de comptes Used the software for: 1-3 years ### "Précis et pour gagner du temps !" January 28, 2025 5.0 J'adore le fait de réutiliser un échéancier existant comme gabarit ! Pros Le niveau de détail possible est vraiment élevé. Cons La modification de dates une fois que les sous étapes sont existantes sont assez complexe. Review Source LV Leah V. Senior Client Service Rep Used the software for: 1-3 years ### "The Good Outweighs the Bad" December 20, 2024 4.0 The real time conversations and collaboration is a game changer. However, the overall use of forms in addition to switching from PC to mobile is not ideal. Pros Great for data entry and joint documents. Platform allows people to collarborate in real time, with email notification to notify you of any comments or tags. Cons Pretty boring platform, I find the form functions are not user friendly for mobile users. And I do find it to glitch out quite a bit or go down. Review Source Ceo Used the software for: I used a free trial ### "Smartsheet review" April 21, 2025 4.0 Overall smartsheet is very good for creating a good workflow for your small business Pros I like how easy it is to manage your workflow for your business Cons I don’t have anything I dislike about smartsheet. It seems overall good Review Source Vanisha A. HR Specialist Used the software for: 1-3 years ### "Complicated software" January 17, 2025 3.0 its ok but i would prefer other apps over this particular app. Pros It enables people to plan, assign task and track the process of projects. Cons It is a very complex and the mobile app is inadequate and have limited reporting capabilities. Review Source Technical Project Manager Used the software for: Less than 1 year ### "Useful but there are better solutions on the market" February 26, 2025 3.0 Pros It has many features integrated on one software Cons Sometimes it does not work as expected. For example the form feature. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.