# Page 2 | Smartsheet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Smartsheet the right Project Portfolio Management solution for you? Explore 3530 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79104/Smartsheet/reviews/?page=2 --- Smartsheet 4.5 (3530) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Page 2 - Reviews of Smartsheet ## Showing most helpful reviews Showing 26-50 of 3530 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Advocate Civic & Social Organization Used the software for: 6-12 months ### " Organized, Efficient, and Easy to Navigate" May 10, 2026 5.0 Overall, the experience has been very positive. The platform is user-friendly, easy to navigate, and helps keep projects, tasks, and communication organized in one place. The spreadsheet-style layout makes it familiar and simple to use, while features like Kanban boards, Gantt charts, automated updates, and alerts help improve workflow efficiency and reduce manual work. However, some advanced tools and features are only available through more expensive plans or paid add-ons, which can be limiting for smaller teams or organizations. Pros I really like the easy-to-use spreadsheet style setup, along with tools like Gantt charts and Kanban boards that help keep projects organized and on track. Features like automatic requests, updates, alerts, and moving information between sheets help cut down on a lot of manual administrative work and save time. Cons A lot of important features, like Resource Management, are only available through higher-priced enterprise plans or extra paid add-ons. Review Source NR Nikole R. Permit Technician Accounting Used the software for: 2+ years ### "Flexible but Complex Project Management Tool" May 1, 2026 5.0 Overall, has been a powerful tool for project and workflow management. It’s highly flexible and great for organizing complex processes, tracking tasks, and building reporting dashboards. However, it does take time to learn and set up properly, especially for more advanced automation and customization. Pros What I like most about is its flexibility and customization. It works like a spreadsheet but can be built into powerful workflows, dashboards, and reporting tools. It’s great for automating processes, tracking projects, and keeping teams aligned in one platform. Cons The biggest downside of is that it can feel complex and not very intuitive, especially when building advanced workflows or dashboards. It also has a steep learning curve and some features are locked behind higher pricing tiers. Alternatives considered [Microsoft Project Server Subscription Edition](https://www.capterra.com/p/238840/Project-Server/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Smartsheet We chose because it offered the best balance of flexibility and structure. It feels familiar like a spreadsheet but is powerful enough for complex project tracking, reporting, and automation. It also scaled better for managing multiple teams and workflows compared to the other options. Review Source PR Pupp R. Owner Events Services Used the software for: 2+ years ### "Smartsheet makes our team more efficient." July 19, 2026 4.0 Overall I’ve been very impressed with and over time I’ve been able to push it further and further by adding things like automations and more complex formulas. It can do a lot for making team processes more efficient. Pros allows multiple team members to collaborate with ease but I also like that I can set up automations allowing me to manage tasks more efficiently. Their customer support is also good and whenever I’ve had questions I am able to speak to a human being quickly. Cons has a few frustrating elements when it comes to collaborations. If different team members have different license levels it can complicate things if you’re trying to create smartsheets collaboratively. Review Source Christopher V. HUMAN RELATIONS Alternative Dispute Resolution Used the software for: 1-2 years ### "\*\*Smartsheet Review: Resourceful Automation That's Worth the Setup Grind\*\*" July 12, 2026 5.0 Overall, is a great tool if you need to automate a lot of moving parts, but it is way too much of a grind to set up for basic projects. Here is my takeaway on it: \* \*\*The Good:\*\* When it’s actually set up right, it cuts out so much manual clutter. Being able to pull data from different sheets into one live report and automate those annoying follow-up pings saves a ton of time and energy. \* \*\*The Bad:\*\* The learning curve is steep, and it feels total overkill for simple tasks. Dealing with their rigid column formulas is frustrating, and it takes a lot of tedious upfront effort before you see any real benefit. \*\*The Verdict:\*\* It’s incredibly resourceful for complex, messy projects where you want to eliminate busywork. But if you just need a quick, flexible way to stay organized, the administrative headache up front isn't really worth it. Pros What I like most about is how much manual busywork it cuts out. It basically takes a familiar spreadsheet layout but automates all the tedious, repetitive parts so you can focus on actually getting things done instead of managing the tool itself. Here is what really stands out to me: \* \*\*The Automations:\*\* You can easily set up rules so that when a task status changes, it automatically pings the right person or moves that row to a completely different section. It eliminates all those unnecessary "hey, I finished my part, your turn" follow-up messages. \* \*\*Switching Views:\*\* You aren't locked into looking at a massive, overwhelming wall of data. With one click, you can toggle the exact same project between a standard grid, a Kanban card board, or a calendar view depending on how you need to visualize it that day. \* \*\*Live Reports:\*\* Instead of copying and pasting or messing around with complicated formulas to share updates, you can pull data from multiple sheets into one clean, live report. It lets you see the big picture instantly without the operational grind of updating everything manually. It's just a much more resourceful way to track projects without wasting time on the clutter. Cons What I like least about is that it can honestly feel like a bit much when you just need something quick and straightforward. Because it tries to be a spreadsheet, a database, and an automation tool all at once, it comes with a few frustrating pain points: \* \*\*The Learning Curve:\*\* It’s not the kind of software you can just jump into and immediately know how to use. Setting up the formulas and automations takes a lot of trial and error, and the interface can feel pretty overwhelming and cluttered until you get the hang of it. \* \*\*Formula Frustrations:\*\* If you're used to regular spreadsheets, the formulas in Smartsheet can be incredibly annoying. You can't just click on a random cell and type a formula; it forces you to apply formulas to entire columns. Plus, referencing data across different sheets requires a bunch of extra, tedious steps. \* \*\*It’s Not a Real Database:\*\* Even though it has database features, at the end of the day, it's still restricted by row limits. If you're trying to track a massive amount of data over a long period, it starts to lag, and you run into caps that force you to archive your older work. \* \*\*The Price Tag:\*\* The free version is incredibly limited, and once you start needing better reporting or want to add collaborators who can actually edit things, the subscription costs add up fast. It definitely takes a lot of time and effort to set up properly, which feels like an unnecessary grind if you're just trying to manage a basic project. Review Source Bill L. Vice President of Sales and Operations Information Technology and Services Used the software for: 2+ years ### "Improves Visibility and Team Coordination" July 15, 2026 5.0 Our overall experience with at LearningBrick has been positive. It has helped us organize projects, track tasks, manage timelines, and improve visibility across teams. The platform makes it easier to keep everyone aligned and accountable. However, the cost and the time required to fully set up and manage more advanced features can be challenging as the organization grows. Pros helps LearningBrick organize projects, track progress, and keep teams aligned. It provides better visibility into tasks, deadlines, and responsibilities, making collaboration more efficient. Cons The biggest downside of is the cost, especially for smaller teams that need multiple users or advanced features. It can also take time to fully learn and configure the platform, and some of the more complex features may require additional setup and training. Switched from [Microsoft Project Server Subscription Edition](https://www.capterra.com/p/238840/Project-Server/) We use both but our government clients use more so we decided to move to this. Review Source MB Matt B. Group Technology Director Broadcast Media Used the software for: 2+ years ### "More than a project management tool" June 5, 2026 4.0 is more than a project management tool; it is a scalable business operations platform. It supports governance, compliance, reporting, workflow automation, and client-facing services, helping approximately 1,000 employees work more efficiently while enabling innovation, operational excellence, and recurring revenue generation. Pros 1\. Highly versatile and scalable supports a wide range of use cases, from workflow automation and reporting to governance, compliance, project management, and client-facing solutions. It scales effectively from individual teams to enterprise-wide deployments. 2. Strong business value and user adoption The platform is intuitive for business users, reducing reliance on technical teams while improving visibility, collaboration, operational efficiency, and decision-making. Cons 1\. Administration can become complex at scale As deployments grow, managing permissions, WorkApps, governance standards, and platform architecture requires dedicated ownership and strong administration practices. 2. Some enterprise features lack maturity Certain capabilities, such as WorkApps administration, group-based sharing, form draft saving, and large-scale governance controls, could be further developed to better support enterprise-scale environments. Review Source MR Mohamed R. Project Manager Biotechnology Used the software for: 1-2 years ### "Une solution robuste et personnalisable pour le pilotage de projets biotech exigeants." April 29, 2026 5.0 offre une flexibilité rare pour orchestrer la collaboration entre les équipes de laboratoire et les fonctions support. C'est un excellent compromis pour maintenir une rigueur de planification tout en restant agile dans le suivi des étapes de développement. Pros Un outil indispensable pour la gestion de workflows de R&D complexes et le suivi de la conformité réglementaire. La capacité à automatiser les rappels pour les jalons critiques et à centraliser la documentation des essais cliniques sécurise énormément le pilotage des projets. Cons La configuration initiale des feuilles pour répondre aux exigences strictes de traçabilité et de sécurité des données peut s'avérer chronophage, et l'interface manque parfois de fluidité pour la visualisation de chronogrammes très denses. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Je suis passé de Microsoft Excel à pour bénéficier de fonctionnalités collaboratives en temps réel et de capacités d'automatisation avancées. Dans le secteur de la biotechnologie, la gestion de versions sur des fichiers statiques devenait trop risquée ; Smartsheet sécurise nos workflows et centralise le suivi de nos jalons critiques de manière beaucoup plus fiable. Review Source Basel E. IT Operations Specialist Packaging and Containers Used the software for: 2+ years ### "Strong Project Tracking and Collaboration Tool With Good Automation Potential" May 2, 2026 5.0 Overall, my experience with has been positive. It is a reliable platform for project collaboration, task tracking, approvals, and process management. It works well when teams need a shared source of truth instead of relying on emails, spreadsheets, and scattered updates. The biggest value comes when it is set up properly with clear ownership, standardized templates, and automation rules. For teams that need visibility, accountability, and structured workflows, Smartsheet is a strong option. Pros is very strong for organizing projects, tracking tasks, and keeping teams aligned without needing a complicated project management system. I like that it feels familiar because of the spreadsheet-style layout, but it adds workflow automation, approvals, attachments, comments, dashboards, and reporting on top of that. It is especially useful when multiple departments need visibility into the same project or process. Cons The interface can feel a bit overwhelming at first, especially for users who are not used to project management tools. Some advanced automations and reporting features take time to configure properly. It can also become messy if sheets, permissions, and workspaces are not structured carefully from the beginning. Review Source DA Daniel A. IT Project Manager Machinery Used the software for: 1-2 years ### "Great platform when it works, but it has not worked correctly for the better part of a year now." January 8, 2026 3.0 Initially we were really happy with our deployment that was implemented directly with the team. About 6 months later things started to break, we assumed it was due to user error but ran traces and cell change histories but could find no end user or admin activity that would explain the corruption in the financial data, project status and time in status data, portfolio reporting, and filters that were built for us. We then worked with our account manager and spent the better part of 2 months trying to find an equitable solution. Smartsheet admitted fault, but would not tell us what exactly created the issues. We had a level 3 developer work with us to resolve the issues, but new ones keep popping up with no end user/admin intervention. We are flummoxed as to how to keep our instance functioning as expected. The support systems(with paid premium support) is not recommended. Directly calling during normal business hours for the last 3 times I have called resulted in at least a 60 minute wait, before I would give up and select a call back. I have yet to receive a call back. Tickets are now entered through an AI Agent that you are basically prompting to create a ticket. It adds unnecessary details and it is faster to edit in the ticket after the fact than to get it to be correct. Finally, the thing that really leads me to not recommend the platform is the lack of transparent audit trails for Smartsheet employees in the instance. Not understanding who and how our instance is accessed and what changes were made is not ok and leading our team to look for replacements before our next contract renewal. Pros Very capable platform that has great tools for automation and reporting. Able to handle small projects through enterprise initiatives Cons The new licensing model greatly reduces the value of the product. You used to be able to have as many people from outside the organization have access to keep in alignment, but this has shifted in the last year. You either pay for more seats, or accept the reduced functionality. Support platform is now AI first, accuracy last. When opening a ticket, you are prompted to use AI to create the ticket. Cool, I guess but you could spend time trying to get the AI to be correct(slow), or just accept what it outputs and add information to the ticket directly(faster). Calling for technical support is an exercise in frustration, after an hour on hold I selected call back option. As of 24 hours later I have yet to get a call back. We are paying for premuim support and no call back in 24 hours is not a premium level of service. Pro desk appointments are great, but they are usually 2 or more weeks out for US business hours support. I really don't want to be up at 3am to talk to a prodesk person for 30 mns. Switched from [Microsoft To Do](https://www.capterra.com/p/227173/Wunderlist/) We were looking to have a platform that was easier to use for managing projects, that had better resource management and portfolio tracking. Review Source VR Verified Reviewer IT Director Publishing Used the software for: 1-2 years ### "Powerful tool for Project Management " July 16, 2026 4.0 Overall, its improved visibility across projects and made it easier to stay aligned on priorities and deadlines. Its a good tool for managing projects that involve people inside and outside the organization. Pros Pretty good tool for keeping projects organized and on track. Pretty flexible, makes it easy to manage tasks, timelines, and team collaboration in one place. I find the admin and user management to be intuitive, i can deploy or add collaborators easily. If you've used any other Gant chart or PM tool, you can get going quickly without extensive training. Cons Overall it's a great tool - I guess the more advanced features can be difficult to learn / configure. The reporting its a bit limited compared to full blown business intelligence tools. Managing permissions can be a little tedious. Also, I think it's pretty expensive for what we're using it for - purely a project management and collaboration tool. Review Source SE Stephanie E. Talent Attraction Specialist Financial Services Used the software for: 2+ years ### "Task Organization for Our Team" December 24, 2025 5.0 Workflows, reminders, and real-time updates allow our team to have our work organized in a centralized manner. Pros allows for flexible project management and team collaboration with real-time updates and comments. We can organize the tasks within our team and assign them as necessary. Cons Text formatting and navigating the for tasks can be time-consuming if not experienced with it. Review Source Dhruv S. Lead advance field service technician Mechanical or Industrial Engineering Used the software for: 2+ years ### "Smart sheets are the best." March 23, 2026 5.0 Value for money rather than paying for drive. Great customer support. Must use in day to day workplace for better efficiency. Pros Great for online sheets and team work. Easy and makes task management easy. Increase your productivity level. Cons Sometime it takes a little bit of time when multiple people are working on the same sheet to reflect but it is instant so I am fine with it. Review Source Daniel R. COO Retail Used the software for: 2+ years ### "A flexible and powerful tool, but the cost can be hard to justify." June 22, 2026 4.0 Overall, I had a very good experience with . I used it for project tracking, surveys, dashboards, and automations, and it gave me a flexible way to organize a lot of different work in one place. My main concerns were the cost and a few limitations that could make copying or reusing projects more cumbersome than expected. Pros What I liked most about was how flexible it was. I used it for project tracking, surveys, dashboards, and a number of different automations. It gave me one place to organize a lot of moving pieces, keep people updated, and make the information easy to understand without having to build a completely separate system for every need. Cons The biggest drawback for me was the cost. There were also a few frustrating limitations where the familiar layout made certain actions seem like they should be simple, but copying and reusing projects, formulas, formatting, or dependencies could be more cumbersome than expected. Review Source ZA Zafar A. Country HSE manager Renewables & Environment Used the software for: 1-2 years ### "What we use to do, but in more expanded way" March 14, 2026 5.0 Using it as tracking tool for actions makes it very easy to use and in a recognizable platform that you won’t find it hard to learn Pros A very recognizable tool for action tracking and very easy to use, as you used to it. Very great to track actions of the team or project life cycle. Mostly very precise workflow and great productivity in the entries. Cons When using tool in different geographies entries could come within some time, it is important to save your entries in first place, or it is better to use it in timely manner. Review Source BL Brooks L. Customer Service Support Retail Used the software for: Less than 6 months ### "Smartsheet is the best sheet!!" May 11, 2026 5.0 has been very helpful since I’ve started my new occupation. It helps to plan, track and automate projects in real time. Pros keeps my life organized. It is value for money and the ease of use is incredible. Customer support is always just a chat away and bugs and issues are not a thing with Smartsheet. The navigation is so simple and self explanatory and the task management is one of the best to use! I love the project collaboration for work. Cons I don’t have any complaints about and I’ve utilized it for 2 years. It’s by far the best option for me. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Smartsheets had better options for a cheaper price! Review Source SL Saul L. Co-Chief Executive Officer Information Technology and Services Used the software for: 2+ years ### "Very glad this tool doesn’t let timelines fall apart" June 16, 2026 5.0 This tool helps a lot with the 'moving target' issues that occur with people being late to deliver their components. I am able to avoid having to constantly recalculate dates by hand (thankfully). I am finally able to track which portion(s) of the project are truly burning down through the use of the "critical path." With , I will be able to determine when our team is over-extended to prevent us from missing another deadline. Pros I liked the drag and drop for the most part, and it did not freeze when I rearranged the tasks. The dependencies automatically update (which was nice, as I had one spreadsheet that completely fell apart) and it did not crash when I loaded in my files; which was really great. Cons During exporting my final PDF (to send to my sponsor), the font sizes would get distorted and you could not even modify the text format in the preview screen. This is ridiculous. Review Source JM James M. Sales Representative Retail Used the software for: 2+ years ### "Tracking my historical miniature sales pipeline." April 3, 2026 5.0 Having the position of the Sales Representative, I have to ensure maximum productivity in spite of all the pending orders and production deadlines. Using , I am tracking all of my sales pipeline and custom commissions, which is made possible thanks to the flexible and spreadsheet-oriented interface provided by it. Pros The simplicity of use with regard to managing tasks is remarkable. With the help of this software, it is possible to track the process of production of new miniatures and to easily collaborate on projects with freelance sculptors and casting contractors. Cons Considering the fact that I am not running an enterprise but rather a retail company operated by myself, the price plan of the product seems to be excessively expensive. Moreover, the support service of this company is quite reluctant to assist in solving problems encountered. Review Source Elon E. Compliance Financial Services Used the software for: 6-12 months ### "Flexible and powerful, but not always intuitive" April 8, 2026 4.0 Pros What I liked most about is its flexibility - it combines the familiarity of spreadsheets with powerful project management features, making it easy to organize, track, and automate workflows. It’s also great for collaboration and scaling across teams, even if it takes a bit of time to unlock all its capabilities. Cons What I liked least about is that it can get a bit complex and not very intuitive for new users, especially with advanced features. Pricing can also add up quickly, and some functionalities feel less powerful than more specialized tools. Review Source AW Amber W. IT Project Manager Hospital & Health Care Used the software for: 1-2 years ### "Best Data Organization Tool" June 7, 2026 5.0 My overall experience was very positive and I would recommend this to any of my colleagues or clients to use. Pros I liked being able to manage my team and all of the sites that we had to overview for our rebrand of healthcare admin sites. Cons I didn’t like that it wasn’t as customizable with exporting data when I needed to show management and my team progress. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Smartsheet It was a great tool I could collaborate with my team and outside employees who worked on the project as well. Review Source FR Frank R. Billing Specialist Luxury Goods & Jewelry Used the software for: 2+ years ### "Where project tracking comes together to deliver workflow and billables." April 13, 2026 5.0 When you’re managing billing workflows across a jewelry operation like Kilarys, nothing slips through the cracks. helps me stay organized with my tasks, collaborate easily across other departments and keep the project timeline honest. For the price, it adds real value to a finance role like mine. Pros for me is really great at task organization. All pending items, visible in one place without me running around trying to catch someone. Cons I found the learning curve to be a surprise in the beginning. It took longer than I anticipated to get the team comfortable with it for what’s meant to be an intuitive tool. Review Source Roger A. Owner Marketing and Advertising Used the software for: 1-2 years ### "Powerful tool for project and task management" January 21, 2026 5.0 Overall it is a solid project management tool. It offers good value for money once you learn how to use it. Pros I like how it supports project collaboration and task organization. It is good for task management and tracking progress. Cons It is not very easy to use at first, it tooks sometime to understand how it works properly. Some bugs and issues can appear with complex sheets. Review Source Shilpa R. QA Utilities Used the software for: 2+ years ### "great tool for collaboration, task organization" December 23, 2025 5.0 Pros Great tool for listing, documentation, project collaboration, task management and ease to use with microsoft 365 Cons Autosave, conditional formatting, pivot tables, filtering, sorting, freezing panes, alignment, remove duplicates, find & replace, consolidate many more to list Review Source LW Laura W. Marketing Coordinator Events Services Used the software for: 2+ years ### "Prioritizing the intricate events." January 26, 2026 5.0 This tool is important to me as a Marketing Coordinator because I use it to organize different event schedules. It is important in the organization of tasks, but it may be expensive to small teams. Pros The project collaboration aspects enable our remote team to stay updated on the intricate event schedules in real-time so that everyone is aware of their individual duties in real-time. Cons It has a steep learning curve which can be frustrating to the new hires during the onboarding process and the mobile app has a habit of freezing when we attempt to update intricate sheets. Review Source SB Sarah B. Administrative and Personnel Services Manager Libraries Used the software for: 2+ years ### "Review for Smartsheet" June 23, 2026 4.0 Generally positive. We use it to track emergency communications management and as people management as well as for collections development. Pros Integrations and opportunities for cross tab evaluations. It makes processing and presenting more complex information much more manageable Cons This is certainly personal, but it can be difficult onboarding and training new employees on . I am unsure why, but our employees struggle learning Smartsheet more than any other platform Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Needed a better option. Had been using Google Suit, I made the push to add Smartsheets Review Source VR Verified Reviewer PRESIDENT Accounting Used the software for: 1-2 years ### "SMARTSHEET REVIEW" May 19, 2026 4.0 good overall experience, easy to use, helpful for collaboration, and efficient for managing projects Pros web based platform, accessible anywhere, easy collaboration and real-time updates across teams, EASY TO CONVERT TO EXCEL Cons not as functional as excel, lacks advanced formulas, flexibility, and complex data analysis capabilities Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) USE BOTH, JUST EASY TO ACCESS SINCE IT IS WEB BASED Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.