--- title: "Page 2 | Smartsheet Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Smartsheet the right Project Management solution for you? Explore 3551 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/79104/Smartsheet/reviews/?page=2" page_type: "reviews" language: "en" --- Smartsheet 4.5 (3551) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Page 2 - Reviews of Smartsheet ## Showing most helpful reviews Showing 26-50 of 3551 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shyam Kishor P. HOD Developer Information Technology and Services Used the software for: 6-12 months ### "Powerful project management and tracking tool with familiar spreadsheet flexibility" September 2, 2026 5.0 Overall, Smartsheet has been an effective tool for keeping complex projects and team workflows on track. It bridges the gap between simple spreadsheets and full project management suites nicely. Despite a slight learning curve during setup, it provides strong visibility and structure across all our department initiatives. Pros Smartsheet excels at task management and project collaboration for teams familiar with spreadsheet layouts. The platform combines flexible grid, Gantt, and Kanban views, making tracking project timelines straightforward. It offers solid value for money by automating workflows and reducing status update meetings. Cons Navigation can feel overwhelming due to the sheer volume of sheets, dashboards, and reports across workspace folders. There is a initial learning curve for setting up complex cross-sheet formulas, and customer support can sometimes take a day or two to resolve technical inquiries. Review Source Giovanni S. Freelancer Internet Used the software for: 6-12 months ### "Un foglio Excel con i superpoteri, perfetto se ami i dati organizzati in griglie" September 18, 2026 4.0 Smartsheet è la scelta ideale se preferisci la struttura rigida e analitica delle tabelle rispetto alle bacheche visive. Per coordinare lavori di gruppo strutturati o pianificare nel dettaglio le scadenze del semestre universitario offre una precisione chirurgica, anche se per la produttività rapida di tutti i giorni può risultare un po' troppo formale e pesante. Pros Se sei abituato a gestire progetti o programmi di studio usando Excel o Google Fogli, con Smartsheet ti trovi subito a tuo agio, ma con una marcia in più. È utilissimo per strutturare piani di studio complessi o per fare il tracciamento dettagliato di un progetto: la cosa fantastica è che puoi trasformare la classica griglia di celle in un calendario, in una bacheca Kanban o in un diagramma di Gantt con un solo clic. Ti permette di allegare file direttamente alle singole righe e impostare promemoria automatici per le scadenze degli esami o delle consegne. Cons L'interfaccia ha un'impostazione molto "aziendale" e vecchio stile, risultando decisamente meno moderna e accattivante rispetto a software come Asana o Trello. Se non hai mai usato approfonditamente i fogli di calcolo, la curva di apprendimento inizialmente è un po' ripida. Inoltre, molte delle automazioni più interessanti o le viste avanzate sono limitate nei piani gratuiti o di prova, spingendo parecchio verso l'abbonamento a pagamento. Review Source JE Jennifer E. Office Manager Chemicals Used the software for: Less than 6 months ### "Flexible and Powerful Tool for Team Organization" August 10, 2026 5.0 Overall, my experience with Smartsheet has been very positive. It is a flexible and effective tool for organizing projects, tracking tasks, and collaborating with team members. Once you become familiar with the features, it makes managing workflows and keeping information organized much easier.Overall, my experience with Smartsheet has been very positive. It is a flexible and effective tool for organizing projects, tracking tasks, and collaborating with team members. Once you become familiar with the features, it makes managing workflows and keeping information organized much easier. Pros What I like most about Smartsheet is how easy it is to organize projects, tasks, and information in one place. The customizable spreadsheets, automation, and collaboration features make it easy to track progress and keep teams organized. Cons What I like least about Smartsheet is that it can take some time to learn all of the features and customization options. Some advanced features may also feel overwhelming for users who only need basic project and task management. Review Source EP Elena P. Digital Strategy Senior Specialist Non-Profit Organization Management Used the software for: 2+ years ### "A powerful, flexible tool for managing complex projects and data-heavy workflows" September 16, 2026 5.0 Smartsheet has been a powerful, flexible tool for managing complex projects and data-heavy workflows. It's especially strong for teams comfortable with spreadsheets, though it takes time to unlock its full potential Pros powerful spreadsheet-like interface combined with project management features. automations save time on repetitive tasks, and the variety of views (Gantt, grid, card, calendar) makes it flexible for different types of projects Cons Steeper learning curve than simpler tools, especially for non-technical users. Some advanced features and formulas require trial and error to master. Mobile app feels less robust than the desktop experience. Review Source Christopher V. HUMAN RELATIONS Alternative Dispute Resolution Used the software for: 1-2 years ### "\*\*Smartsheet Review: Resourceful Automation That's Worth the Setup Grind\*\*" July 12, 2026 5.0 Overall, Smartsheet is a great tool if you need to automate a lot of moving parts, but it is way too much of a grind to set up for basic projects. Here is my takeaway on it: \* \*\*The Good:\*\* When it’s actually set up right, it cuts out so much manual clutter. Being able to pull data from different sheets into one live report and automate those annoying follow-up pings saves a ton of time and energy. \* \*\*The Bad:\*\* The learning curve is steep, and it feels total overkill for simple tasks. Dealing with their rigid column formulas is frustrating, and it takes a lot of tedious upfront effort before you see any real benefit. \*\*The Verdict:\*\* It’s incredibly resourceful for complex, messy projects where you want to eliminate busywork. But if you just need a quick, flexible way to stay organized, the administrative headache up front isn't really worth it. Pros What I like most about Smartsheet is how much manual busywork it cuts out. It basically takes a familiar spreadsheet layout but automates all the tedious, repetitive parts so you can focus on actually getting things done instead of managing the tool itself. Here is what really stands out to me: \* \*\*The Automations:\*\* You can easily set up rules so that when a task status changes, it automatically pings the right person or moves that row to a completely different section. It eliminates all those unnecessary "hey, I finished my part, your turn" follow-up messages. \* \*\*Switching Views:\*\* You aren't locked into looking at a massive, overwhelming wall of data. With one click, you can toggle the exact same project between a standard grid, a Kanban card board, or a calendar view depending on how you need to visualize it that day. \* \*\*Live Reports:\*\* Instead of copying and pasting or messing around with complicated formulas to share updates, you can pull data from multiple sheets into one clean, live report. It lets you see the big picture instantly without the operational grind of updating everything manually. It's just a much more resourceful way to track projects without wasting time on the clutter. Cons What I like least about Smartsheet is that it can honestly feel like a bit much when you just need something quick and straightforward. Because it tries to be a spreadsheet, a database, and an automation tool all at once, it comes with a few frustrating pain points: \* \*\*The Learning Curve:\*\* It’s not the kind of software you can just jump into and immediately know how to use. Setting up the formulas and automations takes a lot of trial and error, and the interface can feel pretty overwhelming and cluttered until you get the hang of it. \* \*\*Formula Frustrations:\*\* If you're used to regular spreadsheets, the formulas in Smartsheet can be incredibly annoying. You can't just click on a random cell and type a formula; it forces you to apply formulas to entire columns. Plus, referencing data across different sheets requires a bunch of extra, tedious steps. \* \*\*It’s Not a Real Database:\*\* Even though it has database features, at the end of the day, it's still restricted by row limits. If you're trying to track a massive amount of data over a long period, it starts to lag, and you run into caps that force you to archive your older work. \* \*\*The Price Tag:\*\* The free version is incredibly limited, and once you start needing better reporting or want to add collaborators who can actually edit things, the subscription costs add up fast. It definitely takes a lot of time and effort to set up properly, which feels like an unnecessary grind if you're just trying to manage a basic project. Review Source Bill L. Vice President of Sales and Operations Information Technology and Services Used the software for: 2+ years ### "Improves Visibility and Team Coordination" July 15, 2026 5.0 Our overall experience with Smartsheet at LearningBrick has been positive. It has helped us organize projects, track tasks, manage timelines, and improve visibility across teams. The platform makes it easier to keep everyone aligned and accountable. However, the cost and the time required to fully set up and manage more advanced features can be challenging as the organization grows. Pros Smartsheet helps LearningBrick organize projects, track progress, and keep teams aligned. It provides better visibility into tasks, deadlines, and responsibilities, making collaboration more efficient. Cons The biggest downside of Smartsheet is the cost, especially for smaller teams that need multiple users or advanced features. It can also take time to fully learn and configure the platform, and some of the more complex features may require additional setup and training. Switched from [Microsoft Project Server Subscription Edition](https://www.capterra.com/p/238840/Project-Server/) We use both but our government clients use Smartsheet more so we decided to move to this. Review Source Chris K. IT Manager Retail Used the software for: 2+ years ### "Zero Logs, Zero Support, Zero Value" August 4, 2026 1.0 Ever since they were purchased by venture capital, they have made their pricing and terms worse - forcing customers into 3-year contracts. They know they are on borrowed time with AI and what companies can achieve internally with it. Pros There is literally zero redeemable value. Between broken automations, zero logs, and awful support, steer clear of this sheet. Cons Platform Reliability & Integrations: Automations are inconsistent, the platform lacks overall stability, and key third-party integrations (like Salesforce) break frequently. Troubleshooting & Support: Customer support is painfully slow and unresponsive. Compounding this, there are virtually no diagnostic or audit logs available to help admins troubleshoot issues independently. Clunky UI & Weak Features: The user interface is clunky and unintuitive. Control Center is frustrating to manage, and the AI features feel rushed and ineffective. Poor Value for Money: The platform is significantly overpriced for what ultimately amounts to a glorified spreadsheet tool. Review Source MB Matt B. Group Technology Director Broadcast Media Used the software for: 2+ years ### "More than a project management tool" June 5, 2026 4.0 Smartsheet is more than a project management tool; it is a scalable business operations platform. It supports governance, compliance, reporting, workflow automation, and client-facing services, helping approximately 1,000 employees work more efficiently while enabling innovation, operational excellence, and recurring revenue generation. Pros 1\. Highly versatile and scalable Smartsheet supports a wide range of use cases, from workflow automation and reporting to governance, compliance, project management, and client-facing solutions. It scales effectively from individual teams to enterprise-wide deployments. 2. Strong business value and user adoption The platform is intuitive for business users, reducing reliance on technical teams while improving visibility, collaboration, operational efficiency, and decision-making. Cons 1\. Administration can become complex at scale As deployments grow, managing permissions, WorkApps, governance standards, and platform architecture requires dedicated ownership and strong administration practices. 2. Some enterprise features lack maturity Certain capabilities, such as WorkApps administration, group-based sharing, form draft saving, and large-scale governance controls, could be further developed to better support enterprise-scale environments. Review Source VR Verified Reviewer Sales Associate Retail Used the software for: 6-12 months ### "Helped Me Keep Track of Sales Activities" July 27, 2026 5.0 I started using Smartsheet to manage sales activities and track customer follow-ups more efficiently. Before that, I was relying on spreadsheets and notes, which became difficult to manage as my workload increased. Smartsheet made it much easier to organize leads, monitor progress, and stay on top of daily tasks. I also appreciated being able to collaborate with colleagues by sharing updates and keeping everyone informed about project status. The platform was reliable, easy to access, and flexible enough to fit different types of work. While there was a bit of a learning curve initially, it became much easier with regular use. Overall, it has been a valuable tool for improving organization and productivity in my day-to-day work. Pros What I liked most about Smartsheet was how easy it was to organize customer information, sales tasks, and follow-ups in one place. It gave me a clear view of what needed attention and helped me avoid missing important deadlines. I also found it useful for sharing updates with teammates without having long email conversations. Cons The interface can feel a little overwhelming at first because there are many features and customization options. It took some time to get comfortable with everything, and some advanced functions have a learning curve. Review Source NR Nikole R. Permit Technician Accounting Used the software for: 2+ years ### "Flexible but Complex Project Management Tool" May 1, 2026 5.0 Overall, Smartsheet has been a powerful tool for project and workflow management. It’s highly flexible and great for organizing complex processes, tracking tasks, and building reporting dashboards. However, it does take time to learn and set up properly, especially for more advanced automation and customization. Pros What I like most about Smartsheet is its flexibility and customization. It works like a spreadsheet but can be built into powerful workflows, dashboards, and reporting tools. It’s great for automating processes, tracking projects, and keeping teams aligned in one platform. Cons The biggest downside of Smartsheet is that it can feel complex and not very intuitive, especially when building advanced workflows or dashboards. It also has a steep learning curve and some features are locked behind higher pricing tiers. Alternatives considered [Microsoft Project Server Subscription Edition](https://www.capterra.com/p/238840/Project-Server/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Smartsheet We chose Smartsheet because it offered the best balance of flexibility and structure. It feels familiar like a spreadsheet but is powerful enough for complex project tracking, reporting, and automation. It also scaled better for managing multiple teams and workflows compared to the other options. Review Source ND Nigel D. customer care officer Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Excellent tool for managing projects and improving team collaboration" September 17, 2026 4.0 We have been using Smartsheet to manage projects, track tasks, and monitor deadlines across multiple teams. The spreadsheet-style layout made it easy for staff to adopt quickly since many were already familiar with Excel. The automation features have helped reduce manual follow-up work by automatically notifying team members of upcoming deadlines and status changes. The reporting and dashboard capabilities also provide management with a clear overview of project progress without having to request constant updates. One of the biggest benefits has been the ability for multiple users to collaborate in real time while maintaining a single source of truth for project information. Integrations with Microsoft products have also helped streamline our workflow. The only drawbacks are that some advanced features require time to learn, and licensing costs can add up for larger teams. However, the productivity gains and improved visibility have outweighed these challenges. Overall, Smartsheet has become an important part of our project management process and has significantly improved organization, accountability, and communication across our teams. Pros Easy to create and manage project plans. Spreadsheet-style interface is familiar for Excel users Strong automation capabilities that reduce manual follow-up Excellent collaboration features with comments, attachments, and notifications Cloud-based and accessible from anywhere Cons Advanced features have a learning curve I find the interface dated compared to newer project management tools Mobile app functionality is more limited than the desktop experience Review Source CC Caleb C. Estimating and Project Manager Construction Used the software for: 1-2 years ### "Versatile and Effective for Company-Wide Workflow Management" April 20, 2026 4.0 Overall, my experience with Smartsheet has been very positive. It is a highly versatile platform that works well for a wide range of business functions, including tracking, estimating, project management, and scheduling. While it does have some limitations in handling more advanced calculations and data relationships, it has still been a great tool for our overall workflow. Pros The biggest strength of Smartsheet is its versatility. We use it across the company for a wide range of functions, from receipt tracking and estimating pipelines to project management and scheduling, which makes it a valuable all-around platform. Cons The main limitation with Smartsheet is its formula structure and overall flexibility for more advanced data analysis. While it performs well for organized, process-driven tracking, it can be restrictive when more dynamic calculations and multidirectional data relationships are needed. Alternatives considered [Airtable](https://www.capterra.com/p/146652/Airtable/)[monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Smartsheet We chose Smartsheet because it provided the most practical combination of versatility, ease of use, and functionality for our needs. It worked well across multiple areas of the business, from tracking and estimating to project management and scheduling, and it was easier to implement into our existing workflows than the alternatives we reviewed. Review Source VR Verified Reviewer IT Director Publishing Used the software for: 1-2 years ### "Powerful tool for Project Management " July 16, 2026 4.0 Overall, its improved visibility across projects and made it easier to stay aligned on priorities and deadlines. Its a good tool for managing projects that involve people inside and outside the organization. Pros Pretty good tool for keeping projects organized and on track. Pretty flexible, makes it easy to manage tasks, timelines, and team collaboration in one place. I find the admin and user management to be intuitive, i can deploy or add collaborators easily. If you've used any other Gant chart or PM tool, you can get going quickly without extensive training. Cons Overall it's a great tool - I guess the more advanced features can be difficult to learn / configure. The reporting its a bit limited compared to full blown business intelligence tools. Managing permissions can be a little tedious. Also, I think it's pretty expensive for what we're using it for - purely a project management and collaboration tool. Review Source MR Mohamed R. Project Manager Biotechnology Used the software for: 1-2 years ### "Une solution robuste et personnalisable pour le pilotage de projets biotech exigeants." April 29, 2026 5.0 Smartsheet offre une flexibilité rare pour orchestrer la collaboration entre les équipes de laboratoire et les fonctions support. C'est un excellent compromis pour maintenir une rigueur de planification tout en restant agile dans le suivi des étapes de développement. Pros Un outil indispensable pour la gestion de workflows de R&D complexes et le suivi de la conformité réglementaire. La capacité à automatiser les rappels pour les jalons critiques et à centraliser la documentation des essais cliniques sécurise énormément le pilotage des projets. Cons La configuration initiale des feuilles pour répondre aux exigences strictes de traçabilité et de sécurité des données peut s'avérer chronophage, et l'interface manque parfois de fluidité pour la visualisation de chronogrammes très denses. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Je suis passé de Microsoft Excel à Smartsheet pour bénéficier de fonctionnalités collaboratives en temps réel et de capacités d'automatisation avancées. Dans le secteur de la biotechnologie, la gestion de versions sur des fichiers statiques devenait trop risquée ; Smartsheet sécurise nos workflows et centralise le suivi de nos jalons critiques de manière beaucoup plus fiable. Review Source Basel E. IT Operations Specialist Packaging and Containers Used the software for: 2+ years ### "Strong Project Tracking and Collaboration Tool With Good Automation Potential" May 2, 2026 5.0 Overall, my experience with Smartsheet has been positive. It is a reliable platform for project collaboration, task tracking, approvals, and process management. It works well when teams need a shared source of truth instead of relying on emails, spreadsheets, and scattered updates. The biggest value comes when it is set up properly with clear ownership, standardized templates, and automation rules. For teams that need visibility, accountability, and structured workflows, Smartsheet is a strong option. Pros Smartsheet is very strong for organizing projects, tracking tasks, and keeping teams aligned without needing a complicated project management system. I like that it feels familiar because of the spreadsheet-style layout, but it adds workflow automation, approvals, attachments, comments, dashboards, and reporting on top of that. It is especially useful when multiple departments need visibility into the same project or process. Cons The interface can feel a bit overwhelming at first, especially for users who are not used to project management tools. Some advanced automations and reporting features take time to configure properly. It can also become messy if sheets, permissions, and workspaces are not structured carefully from the beginning. Review Source Gagandeep S. Director Alternative Dispute Resolution Used the software for: Less than 6 months ### "“Simple and Effective Time Tracking Tool”" September 1, 2026 5.0 Overall, my experience with Smartsheet has been very positive. It is a useful and reliable tool for managing projects, organising work and keeping track of progress. The dashboards, reports and collaboration features make it easier to stay organised and keep everyone updated. Pros Pros: What I liked most about Smartsheet Smartsheet stands out for its intuitive interface and flexibility, making project management and collaboration remarkably straightforward. I particularly appreciated the real-time updates, which allowed team members to stay aligned without constant follow-up emails. Its range of templates and automation features saved considerable time and effort, while the seamless integration with other tools such as Google Drive and Microsoft Teams enhanced overall efficiency. The ability to customise dashboards and reports provided a clear visual overview of ongoing projects, which helped with decision-making and tracking progress effectively. Cons Smartsheet is easy to use and makes it simple to organise tasks, manage projects and track progress. The dashboards and reports provide a clear overview of ongoing work and help with planning and decision-making. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Smartsheet Microsoft was the product I use to use but smartest is good and easy to use Switched from [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) Easy to use and very easy to Navigate in the app Review Source BA Brian A. Director Veterinary Used the software for: 2+ years ### "An Old User Smartsheet 8+ Years Experience Outlined in a Survey ^ " September 16, 2026 5.0 Pros Even though I don’t regularly use Smartsheet, I like how it makes it easy to coordinate on projects for distributed/remote teams in my organization. Cons I have never faced issues while streamlining project management, resource planning + management with Smartsheet. Review Source Daniel R. COO Retail Used the software for: 2+ years ### "A flexible and powerful tool, but the cost can be hard to justify." June 22, 2026 4.0 Overall, I had a very good experience with Smartsheet. I used it for project tracking, surveys, dashboards, and automations, and it gave me a flexible way to organize a lot of different work in one place. My main concerns were the cost and a few limitations that could make copying or reusing projects more cumbersome than expected. Pros What I liked most about Smartsheet was how flexible it was. I used it for project tracking, surveys, dashboards, and a number of different automations. It gave me one place to organize a lot of moving pieces, keep people updated, and make the information easy to understand without having to build a completely separate system for every need. Cons The biggest drawback for me was the cost. There were also a few frustrating limitations where the familiar layout made certain actions seem like they should be simple, but copying and reusing projects, formulas, formatting, or dependencies could be more cumbersome than expected. Review Source AZ Andrew Z. Operations Manager Logistics and Supply Chain Used the software for: 6-12 months ### "One of the best collaboration tools" March 4, 2026 4.0 Managing larger scale tasks with the low subscription cost make this a great product for a huge variety projects in nearly every industry. This is a great competitor to anything Microsoft charges double to provide. Pros Great for collaboration and large scale team deployment. The spreadsheet is easy to use and easy to train. Because it is just like using any other spreadsheet the focus is making a team more productive and efficient with multiple sources of contribution. Cons The mobile/tablet app has some restrictions that don't make a lot of sense. There are features hidden away for those not on the web app that seem completely arbitrary. The android app in particular has bugs that still need attention. Customer support is lacking in response. I'm hoping that these will be worked out in future updates. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) This is quite the upgrade. Anything else with Microsoft that better competes requires very costly subscriptions. Review Source Dhruv S. Lead advance field service technician Mechanical or Industrial Engineering Used the software for: 2+ years ### "Smart sheets are the best." March 23, 2026 5.0 Value for money rather than paying for drive. Great customer support. Must use in day to day workplace for better efficiency. Pros Great for online sheets and team work. Easy and makes task management easy. Increase your productivity level. Cons Sometime it takes a little bit of time when multiple people are working on the same sheet to reflect but it is instant so I am fine with it. Review Source Swetha C. Technical Program Management Automotive Used the software for: 2+ years ### "Flexible and Effective Tool for Project Management" August 13, 2026 4.0 Pros Smartsheet is very useful for managing projects, tracking tasks, and keeping teams aligned. I like the flexibility of creating different views, assigning owners, setting deadlines, and tracking progress in one place. The collaboration and reporting features also make it easier to manage multiple projects. Cons There can be a learning curve when setting up more complex sheets, dashboards, and automations. Navigation can also feel a little overwhelming when there are many sheets and workspaces, and some advanced features take time to learn. Review Source GBL Georgia Belletti L. Addetto alle vendite Retail Used the software for: 2+ years ### "Flexible and Powerful Project Management Too" June 24, 2026 5.0 Smartsheet offers scalable and efficient project management measures and this brings proper planning and development The app gives a solid framework and visibility concerning projects progress Pros Smartsheet is a robust project management and organization tool and it helps us in tracking all business processes The app has versatile automation capabilities that helps us handle diverse tasks Cons Users who lacks project management basics finds the application quite complicated The app requires a premium subscription and this affects some users Review Source BL Brooks L. Customer Service Support Retail Used the software for: Less than 6 months ### "Smartsheet is the best sheet!!" May 11, 2026 5.0 Smartsheet has been very helpful since I’ve started my new occupation. It helps to plan, track and automate projects in real time. Pros Smartsheet keeps my life organized. It is value for money and the ease of use is incredible. Customer support is always just a chat away and bugs and issues are not a thing with Smartsheet. The navigation is so simple and self explanatory and the task management is one of the best to use! I love the project collaboration for work. Cons I don’t have any complaints about Smartsheet and I’ve utilized it for 2 years. It’s by far the best option for me. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Smartsheets had better options for a cheaper price! Review Source ZA Zafar A. Country HSE manager Renewables & Environment Used the software for: 1-2 years ### "What we use to do, but in more expanded way" March 14, 2026 5.0 Using it as tracking tool for actions makes it very easy to use and in a recognizable platform that you won’t find it hard to learn Pros A very recognizable tool for action tracking and very easy to use, as you used to it. Very great to track actions of the team or project life cycle. Mostly very precise workflow and great productivity in the entries. Cons When using tool in different geographies entries could come within some time, it is important to save your entries in first place, or it is better to use it in timely manner. Review Source JM James M. Sales Representative Retail Used the software for: 2+ years ### "Tracking my historical miniature sales pipeline." April 3, 2026 5.0 Having the position of the Sales Representative, I have to ensure maximum productivity in spite of all the pending orders and production deadlines. Using Smartsheet, I am tracking all of my sales pipeline and custom commissions, which is made possible thanks to the flexible and spreadsheet-oriented interface provided by it. Pros The simplicity of use with regard to managing tasks is remarkable. With the help of this software, it is possible to track the process of production of new miniatures and to easily collaborate on projects with freelance sculptors and casting contractors. Cons Considering the fact that I am not running an enterprise but rather a retail company operated by myself, the price plan of the product seems to be excessively expensive. Moreover, the support service of this company is quite reluctant to assist in solving problems encountered. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.