# Page 21 | Smartsheet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Smartsheet the right Project Management solution for you? Explore 3506 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79104/Smartsheet/reviews --- Smartsheet 4.5 (3506) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 21 - Reviews of Smartsheet ## Showing most helpful reviews Showing 501-525 of 3506 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RL Ray L. Sr Business Configuration Analyst Hospital & Health Care Used the software for: 2+ years ### "Smartsheet Still Going Strong" June 30, 2025 5.0 4 years into using Smartsheet and I'm as happy as ever to be using the product. We shopped around last year to see if any other products would serve us better, and we ended up staying with Smartsheet as we found their offering to still be the best fit for our need. Pros I've been able to re-use the solutions I've developed for other teams' needs. These repeatable processes are huge time-savers and allow me to serve more people and teams than I had ever anticipated. The Smartsheet Community is a great place to collaborate and find peer support free of charge. Cons Several enhancement requests that have been requested for many years have still gone unanswered and sometimes even seemingly ignored. Many people would be much happier if some of the low-hanging fruit (easy to develop requests) was "picked" to be developed. Review Source Patricia Regina R. Program Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Super Powerful Project Management Tool" October 21, 2021 5.0 Pros My favorite feature of Smartsheet is probably the ease of use. I can modify the sheets to suit my needs on the fly. Also, the history tracking - no change is ever lost, and it's easy to see how data has been changed, by whom and when. This keeps me confident in the data I am looking at. Cons As the workspace grows, and our project management needs change, it can become cumbersome to keep track of all formulas and references all over the place. I also dislike that I cannot copy an automation from one sheet to another, but have to recreate it instead. Review Source EC Elliot C. Ceo Research Used the software for: 6-12 months ### "Great software " June 21, 2024 5.0 Very easy to learn, once I have it down pact it makes think so much simpler for organizing your business Pros It's is the best tool I've use to keep my business organized Cons I have not complaints about this software Review Source LT Lucy T. Owner & CEO Furniture Used the software for: 2+ years ### "Smartsheet is a lifesaver for remote collaboration" October 20, 2023 5.0 We love using Smartsheet to boost our remote collaboration environment. It offers easy-to-manage project management, and a ton of secondary products/modules for collaborative work and document management. Pros Its sheer versatility is the best thing about it in my opinion. It's got all kinds of different modules and views for a lot of things beside project management, like ideation, spreadsheets, doc management, etc. It's great to have all these related functions under one roof Cons It's been a bit difficult to onboard all of our departments with it at first. It would be good to have the interface simplified a bit more Alternatives considered [Microsoft Project Server Subscription Edition](https://www.capterra.com/p/238840/Project-Server/) Reason for choosing Smartsheet Smartsheet seemed a lot more comprehensive than MS Project Server. There's also a huge community around it which we like for finding ideas to use our tools more effectively Review Source VR Verified Reviewer Marketing Operations Analyst Financial Services Used the software for: 2+ years ### "Smartsheet connects everyone to the projects, common goal. " April 11, 2023 4.0 Smartsheet is the most ideal spreadsheet-styled tool for managing projects. The adoption of Smartsheet within my department has led to better workflow management and improved project-based collaboration across all project teams. Pros An aspect of Smartsheet which everyone in my office ( myself included ) really loves is its analytics and reporting capabilities. Smartsheets analytics and reporting has made it easy to access the most important pieces of project management data , with just a few clicks. Thus , making it a straight-forward affair identifying standout trends and potential grey areas across projects being managed within my company. Cons Despite being designed primarily as a spreadsheet, smartsheet's interface is not user friendly. This makes it challenging to analyze and chart our data without manually going through the columns and charts. Review Source AH Amanda H. Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Collaboration made easy" October 8, 2019 4.0 Smartsheet saves us time and makes it easier to collaborate and share updates across all of our projects. We appreciate the constant improvements and the walk through introduction when bigger changes are rolled out. Pros Smartsheet has been a lifesaver for group collaboration. My team runs multiple projects simultaneously, and the scopes of these projects are constantly changing. Smartsheet allows for the team to update their pieces of the puzzle and send alerts about changes in one environment. We've actually replaced endless back and forth emails with the comments function in the comment section so that all pertinent information about an issue exists in the platform itself for easy reference. We can track our gantt chart, program data, and group communications in one place. I= We're also utilizing Smartsheet for people outside of our organization. Smartsheet allows us to select the type of visibility that clients have to data (through settings or via dashboards) so we can control the story that we're sharing with our clients. This has been a big time saver as it eliminates the need for extra reporting on data that is already avilailable online. Our clients have shared positive feedback about Smartsheet forms which we've been using to collect survey data and for event registration. The forms have allowed us to cancel our account for SurveyMonkey (which we used for several years previous to Smartsheet). Cons The main pain point I have with Smartsheet is the fact that not all of my favorite Excel formulas work in Smartsheet. The formulas also don't always work the same way as they do in Excel so there's a bit of a learning curve. Smartsheet needs to allow a Time function. We use Smartsheet to register individuals for events, and right now we're having to program Time as a text. This means we can't use formulas to change times based on Timezones. I also still miss when the recent sheets appeared as tabs at the top of the webpage. The new recent tabs menu works well, but I found the tab view easier to navigate. Review Source Eileen J. Office Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Increasing productivity with Smartsheet" June 1, 2023 5.0 I consider Smartsheet an essential tool for any team looking to improve their collaboration and project management. I highly recommend the platform to increase your team's efficiency and improve your work processes. Pros I like how easy it is to organize and assign tasks to my team, as well as the ability to collaborate in real time and share important information. I also enjoy the flexibility of the platform, which adapts to the needs of my team and the nature of our projects. I like that we can customize our worksheets and dashboards to our specific needs, which allows us to work more efficiently and productively. Cons I sometimes find it difficult to navigate the platform and find the feature I need, especially when there are many projects and worksheets in progress. Review Source CG Cecilia G. Administrative Operations Manager Translation and Localization Used the software for: 2+ years ### "Smartsheet helps you manage most aspects of your job" September 22, 2021 5.0 I use smartsheet to manage work and life related matters, from task tracking, expenses, project management and kan ban for daily operations mgmt. Pros I like the fact that I can use the same application to manage multiple and very different kinds of work related problems Cons syntax should be almost like excel Filters are not easy nor friendly Reason for choosing Smartsheet because it can be used for other purposes other than project management because is user friendly and it enables remote teams cooperation Switched from [Trello](https://www.capterra.com/p/211559/Trello/) smtarsheet is a much broader solution Review Source AM Allison M. Project Manager Architecture & Planning Used the software for: 2+ years ### "Scheduling without the Learning Curve" May 31, 2024 5.0 I was surprised how easily it was to teach coworkers how to use Smartsheet. I gave a basic tutorial and then suggested they Google any questions they had before we met again. Everyone did very well with the basics of the software. The wealth of tutorials online were very helpful for those who wanted to dig further into the capabilities of the software. Pros Smartsheet is like MS Project without the high price tag and steep learning curve. It has all the functions of a classic scheduling software with the advantage of being internet based. Our team can use the software on any machine. The easy formatting and ability to switch between gannt or grid view allows us to present the schedules to our client in the manner which best conveys the information. Cons There is very little I dislike about Smartsheet. My former complaint that there were no baseline capabilities to track changes made to a schedule was resolved a few years ago with an update. Review Source VR Verified Reviewer Web Marketing Market Research Used the software for: 2+ years ### """""Smartsheet""""" February 2, 2023 4.0 Pros I really like the versatility of Smartsheet. It's a tool that helps teams plan, track, and automate their work, and it can be used for a lot of different tasks, like managing projects, keeping track of tasks, and planning events.Another great thing about Smartsheet is its real-time collaboration feature. Teams can work together on sheets, dashboards, and reports in real-time, making sure everyone is always on the same page. Cons I don't have any dislike for this software. Review Source MW Maria W. Project Manager Government Administration Used the software for: 2+ years ### "Smartsheet " July 22, 2021 5.0 I utilize Smartsheet every day and love it. Pros I love the dashboards and ability to integrate Google into the dashboard for teams that prefer to utilize Google for certain aspects. I love the automation ability for alerts and reminders as it keeps project teams organized. I love to utilize Smartsheet as a task tracker and backlog along with Project Plans, Portfolio Management, and dashboards. Cons I wish the WorkApps were a little more user friendly and that you could provide people with the same editing permissions as in Smartsheet so there isn't one person responsible for maintaining the WorkApp. It would also be nice to have FULL editing access to the sheets and pages within a workapp, such as dashboards, so you don't have to open the dashboard separately to make changes. There should also be a button on each thing you add to a WorkApp that allows you to "Open Separately" so you can make changes if needed. It would also be nice to be able to integrate more links into Smartsheet (both dashboards and WorkApps). Sometimes you try to add a link to embed something and it doesn't work. Review Source RC Ryan C. Director of Business Operations Telecommunications Used the software for: 2+ years ### "Smartsheet is a great Project Scheduling tool, and so much more" October 8, 2019 5.0 I love Smartsheet! It has become an indispensable tool in organizing and visualizing the work we do everyday! Pros Smartsheet is much easier to use for Project Managemen than the classic Microsoft Project software I was originally trained on. It allows people to manage work with the intelligence of a project scheduling tool, but with an easy to understand and use spreadsheet interface. Since Smartsheet is a cloud product, each Smartsheet is available from any computer by just logging into the website, or even from their mobile app. Another great Project Management benefits is that the Project Manager can share a Smartsheet with their whole team to collaborate together. We also use the Smartsheet for Jira Connector which allows us to sync information back and forth between the two systems. Jira can be complicated to navigate, and the dashboarding can be really frustrating. This connector allows us to keep track of individual tickets associated with a project, and even lets us import massive data sets for analysis. Finally, we have ended up using Smartsheet as a dashboarding tool. It's actually surprisingly good as a Business Intelligence visualization tool for keeping track of our projects, and for displaying Jira dashboarding. Cons Like any software there are small quirks I'd like to see changed, or hotkeys added, but overall I'm impressed with the constant cadence of feature updates and enhancements. Alternatives considered [Adobe Workfront](https://www.capterra.com/p/268205/Adobe-Workfront/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Smartsheet Better collaborative and cloud-hosted options and a cheaper price point. Review Source VR Vince R. IT Director Textiles Used the software for: 1-2 years ### "Smartsheet keeps us organized" May 24, 2024 5.0 I have only been using SmartSheet for about a year and at first I wasn't sure if I'd like it. But after a short period of time I saw the benefits of the tool and use it more often than I thought I would. Pros It's very easy to use and intuitive interface makes it easy for someone to get up and going on it quickly. The workflows are awesome and makes for automated flows to work. Cons Some of the formulas that we use in Excel dont work in Smartsheet however in reality I think we use Smartsheet differently than Excel. Review Source OM Oza M. Owner Computer Software Used the software for: 1-2 years ### "Easy to use" March 23, 2023 5.0 A ton of projects at my office are overwhelming in light of the fact that they remember a ton of coding for the foundation, or include a more significant level proficient to access, construct and use. In any case, not with Smartsheet! With Smartsheet pretty much every person can assemble, access, and view effortlessly and practically zero involvement in the devices. It makes easier for the employes. Pros The simplicity with which we can rapidly team up across groups, send updates, endorsement work processes, or cautions is really simple to set up and make due.We love the expanded perceivability and capacity to import and product information without any problem.The mechanization highlights in Smartsheet are what I like best about it.We have mechanized cautions set up to advise us at whatever point the archive is refreshed. Additionally, we value the Dashboards and the choice to have various connected sheetsSmartsheet gives various adaptable pages to coordinate, impart and report information, and offers a clear point of interaction for sharing and controlling access with different clients. It is a brilliant venture the board device pertinent to a wide assortment of business purposes. Cons It isn't the very most amiable software out there, and it requires a few preparation and change the executives exertion at whatever point we need to acquaint the device with new clients. Review Source JG Jason G. Managing Director Marketing and Advertising Used the software for: 1-2 years ### "Smartsheet is basically a spreadsheet, not a CRM" January 13, 2024 3.0 Overall, don't want to sound negative but it's not a good CRM when compared to other CRM's. It's a spreadsheet on steroids and while it may be useful to a lot of companies it's not useful for, in my opinion, most companies looking for a CRM solution Pros It's an easy system to pick up and run with and learn quickly Cons It's basically a giant spreadsheet. Nothing innovative and if anything a little too complicated for what it's trying to achieve. It's not a CRM. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Smartsheet Smartsheet were more aggressive in their sales process so won the contract we needed at the time as we needed to move quickly. We moved onto HubSpot 6 months after as we were limited by it. Review Source VR Verified Reviewer Director of Project Management Consumer Goods Used the software for: 2+ years ### "Excellent project management tool!" October 8, 2019 5.0 I joined my team in 2017 and was asked to establish our PM management system - knowing that I didn't have the budget for some of the more robust tools, I needed to find one that wasn't only user friendly but had all the capabilities I needed to create the complex timelines and reporting that I needed. Smartsheet was recommended to me and when I finally did a walk through I felt like it would be the perfect fit for my needs. Since then, I've been able to setup the platform and project management system for my team and we adjust it as needed along the way with ease. We also have been able to find uses outside of my project management needs to track form responses and other data management needs. Pros easy to set-up processes, ongoing product improvements and additions, great team capabilities, quick and easy adoption due to familiarity of tool to MS Project/Excel style, many different uses outside of projects timelines, very cost effective Cons interface feels dated (although they're continuously working on this) and not created for non-project team members, dashboard tool and capabilities could use some improvements, sometimes creating cross-functional sheets can be clunky and unnecessarily complex. Reason for choosing Smartsheet it had the most capabilities of the competition that I personally needed with the most cost effective model Switched from [Adobe Workfront](https://www.capterra.com/p/268205/Adobe-Workfront/) I transitioned companies Review Source JM Jeff M. Senior Programme Manager Global Cancer Real World Evidence Network Non-Profit Organization Management Used the software for: 2+ years ### "Smartsheet is the key to unlock collaboration" October 6, 2021 5.0 Smartsheet is a very useful tool to allow collaboration, a single source of truth for the project and provides a real time picture of the status of the project and activities. Pros Easy to learn the basics and to develop intermediate skills as well as its collaborative power. Cons The reports can be difficult to set up and are not part of the standard package Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Smartsheet This product was more cost competitive at the time. Review Source BL Brandon L. Cyber Security Specialist Financial Services Used the software for: 1-2 years ### "Powerful and collaborative tool " October 5, 2023 5.0 Smartsheet has allowed us to effectively plan, track and manage our security projects. The customization and automation capabilities have significantly improved our operational efficiency. Pros I like that it allows our team to collaborate effectively in real time. It provides a clear view of our projects and tasks, which helps us stay organized. In addition, the ability to customize and automate processes has allowed us to streamline our operations. I also value Smartsheet's integration with other tools and the ability to generate custom reports and dashboards. Cons It could improve the management of documentation and attachments. At times, it can be a bit of a hassle to organize and find files within the platform. Review Source KM Kevin M. Chief Finanial and Administrative Officer Information Technology and Services Used the software for: 2+ years ### "SME Collaboration and Project Management must have tool" July 7, 2021 5.0 Communication, collaboration and project management under efficiency and effectiveness goals with limited resources. Pros Principally, the ease of implementation; great support. Cons Would like to be able to review attachments quicker Reason for choosing Smartsheet Robust, HIPAA, and critical mass for further development in the marketplace Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Projects are where work gets done. Not efficient or effective in email systems. Review Source BO Bobby O. Director of Safety Health and Environmental Maritime Used the software for: 2+ years ### "Smartsheet" July 5, 2023 4.0 I think this product is very helpful in my business world. It helps track and identify projects and helps create outlines for meetings and discussions. Pros This software is easy to use and straight forward to learn. One might say it is very intuitive. Cons No real cons unless you change your email and have to change it in the system. Reason for choosing Smartsheet We did not choose smartsheet over another product Review Source VR Verified Reviewer Senior Data Engineer Telecommunications Used the software for: 2+ years ### "Best work management application in the market !" March 15, 2023 5.0 Best work management application that can be integrated with other application to build dashboards ! Pros The Smartsheet application provides vide range of templates to choose and gives us the flexibility to integrate with many other application and get the data into the Smartsheet for efficient report . This application helps to demonstrate the top management on the progress of any projects that are being run with in the company with accurate metrics. Cons The application could be little laggy when large amount of data is being pulled into the application for reporting services. Review Source VR Verified Reviewer Graphic Designer Design Used the software for: 2+ years ### "Smartsheet Capabilities" November 9, 2023 5.0 Exceptional software and exceptional community of Smartsheet users helping each other out. Pros Easy to set up, highly customizable, plenty of templates to help get started, collaborative, drives knowledge and actions. Cons Some of the pages load slowly, workflows were not always intuitive and difficult to repeat actions within a workflow. Review Source JP Jonathan P. General Manager Entertainment Used the software for: 2+ years ### "Excellent Product" September 27, 2021 5.0 I use it daily and it helps me manage a lot of different people and tasks at the same time. Love it. Pros Ease of use, ability to share so many other people on the same documents, real time editing viewable by all parties, excellent web-form usage Cons There is nothing I do not enjoy about the software. I am happy with it and have kept it for more than 5 years. Review Source JH Joshua H. Director of Information Technology Utilities Used the software for: 2+ years ### "Great Project Management Platform" October 13, 2021 4.0 We primarily use Smartsheet for Project Management and asset tracking. Both features have been instrumental in our successes for both aspects. Pros Task assignment and project tracking are easy to understand and use, even for beginner level users. Product also easily integrates with 3rd part software such as Microsoft and Google. Cons The constant changes can be a bit challenging to keep up with, and sometimes break previously made workspaces using automation. Review Source sT susan T. OPERATIONS MANAGER Utilities Used the software for: 1-2 years ### "Cost-effective and organized project management" August 24, 2021 5.0 It has been easy for the field employees to use. Having the ability to get notes and documents from the team in real-time has been very valuable. The value for the cost has been great and is why I recommend SmartSheets to others. Pros I use SmartSheets to manage our subcontracting business and all of our field employees utilize SmartSheets daily. I had researched a lot of the popular software programs out there for subcontractors, such as ProCore, BuilderTrend, E-SUB, and others, and I decided on SmartSheets, since it was about 20% of the the cost of some of the others. Cons When I copy / paste line items on a sheet, it does not copy the notes and attachments. I don't want to move the line, but instead, want to duplicate it. I end up having to re-upload attachments and notes on the daily schedule. Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Reason for choosing Smartsheet Cost and easy of use. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.