# Page 3 | Smartsheet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Smartsheet the right Project Management solution for you? Explore 3508 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79104/Smartsheet/reviews --- Smartsheet 4.5 (3508) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Smartsheet ## Showing most helpful reviews Showing 51-75 of 3508 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer PRESIDENT Accounting Used the software for: 1-2 years ### "SMARTSHEET REVIEW" May 19, 2026 4.0 good overall experience, easy to use, helpful for collaboration, and efficient for managing projects Pros web based platform, accessible anywhere, easy collaboration and real-time updates across teams, EASY TO CONVERT TO EXCEL Cons not as functional as excel, lacks advanced formulas, flexibility, and complex data analysis capabilities Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) USE BOTH, JUST EASY TO ACCESS SINCE IT IS WEB BASED Review Source SK Sheniga K. Compensation consultant Computer Software Used the software for: 2+ years ### "Smartsheet review" May 20, 2026 3.0 Overall, Smartsheet offers a practical and structured approach to project and task management. It works well for teams that prefer organised, grid-based tracking and need clear accountability. While it may require initial effort to set up effectively, it becomes a reliable tool for maintaining visibility and control over work. Pros Smartsheet provides a structured and organised way to manage projects, combining the familiarity of spreadsheets with project tracking features. It is particularly useful for tracking tasks, timelines, and ownership in a clear and visible format. The ability to create dashboards and automate workflows helps improve visibility and reduces manual follow‑ups. Cons The interface can feel less modern compared to other tools, and there is a learning curve for users who are not familiar with spreadsheet-style solutions. Some advanced features, such as automation and reporting, require additional setup time. It can also be less intuitive when managing highly dynamic or agile workflows. Review Source KS Keith S. Co-Founder and Chief Executive Officer Computer Software Used the software for: 6-12 months ### "What Smartsheet Does for Me on a Daily Basis" February 23, 2026 5.0 Before using Smartsheet, my work was all over the map (in terms of organization) in various spreadsheets and lengthy email chains, I was always chasing after updates. Since using Smartsheet, I can now quickly identify who is responsible for what, who is behind on their due date and what needs to be completed in the near future, all within seconds. Pros I use smartsheet every day to keep track of our progress on my project, assign tasks and put my finger on what’s going right and where we’ve got some drag, more than I have to sort through a big pile of email. Every morning, I lift my sheets and check in on the status of each project deadline, update the status myself and fire off a comment right there from the row. Cons When I’m working on a bunch of stuff at once and they’re all quite busy, if I don’t tidy up after myself my sheets start to feel cluttered. Review Source Victoria H. HR Director Insurance Used the software for: 2+ years ### "Good tracking system " January 10, 2026 4.0 my overall experience has been really good. I use it for a lot of project management as well as to do task and it keeps me on track. Pros The ability to list your task with due dates and be able to check them off as you have completed the task Cons I wish there was an app for it. I only login through the Webb and I’m not sure if there’s an app that supports this system. I’m not sure if the system also has reminders because that would be a good feature to use. Review Source KF Kayla F. Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great Platform!" December 2, 2025 5.0 Easy and great to use! Would highly recommend to any company that can benefit from such a great program! Pros I really enjoy using Smartsheet's since it collaberates a lot and makes it so much easier to communicate in a professional way. Cons What I least like about Smartsheets is that sometimes it can take time to load or for some reason the system can be down. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Since Microsoft Excel is not so savvy and doesn't include the great features like Smartsheets. Review Source NB Nicholas B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Versatility" May 2, 2026 3.0 Pros Familiar Spreadsheet Interface: Users who are comfortable with Excel or Google Sheets can adapt quickly to the grid-style layout, making onboarding easier.Highly Versatile and Flexible: It is not limited to just grid views; it allows users to switch between Gantt charts, Kanban boards, cards, and calendars to visualize data in different ways.Robust Automation Features: Smartsheet allows for powerful workflow automation (e.g., automated alerts, update requests, and approval processes) without requiring coding knowledge. Cons Steep Learning Curve for Advanced Features: While the basic spreadsheet look is easy, mastering advanced features like complex formulas, automated workflows, and dashboards can take time.Costly and Restrictive Pricing: Smartsheet does not offer a free plan (only a 30-day trial). The pricing can be high and inflexible, particularly for small teams needing only a few licenses. Review Source MB Mark B. IT Manager Information Technology and Services Used the software for: 2+ years ### "Thanks to Smartsheet we can spend more time on what matters" March 10, 2025 5.0 Smartsheet marked a before and after in our software development company. Before its implementation, middle managers used to waste a lot of time performing routine tasks and operational activities of low value to the company. This tool allowed us to organize tasks by categories and systematize them, automate many of them, and monitor execution by workers. Thanks to this, area managers can now invest more hours in the design of strategic plans and participate in making important decisions for the future of the organization. Pros Smartsheet is a flexible platform. It has many options to customize the worksheets and adapt them to the particular characteristics of each project. The sheets are sufficient for efficient management and easy to implement. The interface is very nice and easy to use. Chats, notes, comments and access control help us to have a very efficient workflow. Cons It has a steep learning curve. Due to its large number of functions, it takes workers who are not used to using management programs a couple of days to learn how to use the tool. But I still consider it worth it. Review Source VR Verified Reviewer Client Success Manager Photography Used the software for: 2+ years ### "Good platform for project tracking" December 23, 2025 4.0 very capable project and workflow management platform. It may feel heavy for teams looking for lightweight task management. Pros Smartsheet is extremely powerful for complex project tracking, especially for teams that already think in spreadsheets Cons The interface isn’t as intuitive or visually friendly as more modern tools. There’s a noticeable learning curve, especially for users who aren’t comfortable with spreadsheets. Review Source JB Jennifer B. Operations Coordinator Consumer Goods Used the software for: 1-2 years ### "Country-wide ease of use" March 6, 2026 5.0 Has made collaboration easy over our country-wide sites. Our 28 locations are able to see live data and adapt quickly Pros Very easy to keep information from a wide group together and organized. We use over 28 locations in the country Cons Can take a minute for everyone to see updates. Sometimes updates come in an untimely manner; especially not useful when working with live inventory Review Source BO Brittney O. Project Manager Telecommunications Used the software for: 1-2 years ### "Smartsheet — The superior way to handle data" May 7, 2025 5.0 My experience with smart sheet is great. I can manipulate data better in smartsheet than any other cell based platform. Pros I like most that you can share large amounts of data with large groups of people over a cloud based-service so there is no need to save files. Cons I dislike that smart sheets does not save in "real time." Sometimes I find myself forgetting to hit the save button. The smartsheet application for desktop is slow and unreliable, so I only user it in the browser. Review Source BM Brian M. Data Analyst and IT Furniture Used the software for: 2+ years ### "Great Project Management tool" June 9, 2025 5.0 My overall experience is positive. We switched to smartsheet a few years ago after using Basecamp. Smartsheet is nice because it gives our employees a call to action. Whereas Basecamp was a little vague Pros I like the Gant Chart and collaborative elements the most. The Gant chart is nice because it tells you exactly who is supposed to be working on things at any given time. Cons Sometimes it can be glitchy when setting dates. For example if I want to set a given date, Smartsheet will change it to the day before. Not a big issue though. Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Our teams project manager felt Smartsheet was more robust in features. Review Source CH Carnell H. Owner Real Estate Used the software for: 1-2 years ### "Smartsheet - Control Center" January 26, 2026 5.0 The Control Center is a major "pro." It allows you to roll out standardized project templates at scale. If you need to change a process across 100 active projects, you can do it once in the Control Center and it will push the update to every single sheet automatically. Pros You can attach files and leave comments directly on a specific row/task, keeping all context in one place. The no code automation builder you can create workflows using a visual drag and drop interface. Cons Unlike competitors like Monday.com or ClickUp, Smartsheet no longer offers a robust free version for small teams; it is strictly a "pay-to-play" platform after the trial. Review Source SC Smitha C. Operations executive Health, Wellness and Fitness Used the software for: 2+ years ### "Smartsheets horror story" May 30, 2025 1.0 Horrific Lost data Not delivered on security backup or promised retrieval 75000 down Horror story Pros Spent over 75000 dollars Data lost Account manager isn't calling back Was told security only with ' enterprise plan But website shows can be retrieved in 30 days They can retrieve it but won't Am beyond upset Cons Have not been very honest my my opinion Callous disregard for clients Not calling back Lost sheets Easily retrievable but account manager not helping or answering Alternatives considered [Zoho Analytics](https://www.capterra.com/p/129749/Zoho-Analytics/) Reason for choosing Smartsheet Was promised security , customer service and back up and retrieval but did not deliver Review Source SP Sandy P. Virtual ASsistant Information Technology and Services Used the software for: Less than 6 months ### "Flexible Project Tracking Tool With a Learning Curve" May 20, 2026 4.0 Overall, my experience with Smartsheet has been positive. It is a flexible and useful platform for managing projects, tracking tasks, and keeping team updates organized in one place. The spreadsheet-style layout makes it familiar and easy to understand, especially for users who are already comfortable with Excel or similar tools. Pros I like that Smartsheet supports different ways of managing work, including task tracking, automated alerts, shared sheets, dashboards, and project timelines. It helps reduce scattered communication and gives the team better visibility into deadlines, responsibilities, and project progress. Cons That said, it can feel a little overwhelming when setting up more advanced workflows, automations, or reports. Some features take time to learn, and smaller teams may find the higher-tier plans or add-ons limiting. Overall, Smartsheet is a strong project management tool, but it works best when there is a clear process and enough time to set it up properly. Review Source EZ Esther Z. Recruiter Hospital & Health Care Used the software for: 6-12 months ### "Loving Smartsheets" December 17, 2025 5.0 Smartsheet's is something that all different work fields can use and be happy with. It very easy use and is very helpful to keep track of all kinds of things. Pros What I like most about Smartsheet's is that it is very clear and easy to use. All collogues can see the changes as you go along right away. Cons Something that I found is that sometimes refreshing can take some time, but that could really be on our internet end. Review Source LB Luis B. patient coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Great product review" April 11, 2025 5.0 My overall experience with Smartsheet is amazing, I've been using it for years and I don't regret it. Pros the thing i like the most about smartsheet is that its extremely easy to navigate and everything can be conveniently put into folders and sub folders. Cons there isnt much to dislike about smartsheet but if i had one, it's that it took a little long to load for me once but other than that? Spectacular ! Review Source ME Madison E. Quality Improvement Consultant Hospital & Health Care Used the software for: 2+ years ### "Smartsheet is Simple!" October 9, 2025 4.0 Pros I like the ease of collaborating with colleagues and sharing protected documents for projects and meetings Cons It would be nice if multiple colleagues were able to work on a Smartsheet at once without worrying about accidentally overriding the other's work Review Source AJ Ahmed J. Management Accountant Accounting Used the software for: 2+ years ### "It's great but can be a bit clunky at times" July 6, 2025 4.0 Pros It's great when integrated with Excel. I find it a brilliant means to update my data then export it to smart sheets and vice versa Cons It can be a bit clunky sometimes. I also find that when I'm running large data sets or trying to update what I have excel tends to crash Review Source AH Andrew H. Software Developer Information Technology and Services Used the software for: 1-2 years ### "Best for planning " December 1, 2025 5.0 Pros The pros are developping clear project plan, progress, and milestones along with being able to share them. Have to mention the high personalization and the ability to create different styles of plans for different purposes. Cons There are some complications with Jira Integrations, but the support staff there has been very helpful. There could be more automations set between the two to make things more efficient. Review Source NS Nuno S. Process Improvement and Report Analyst Maritime Used the software for: 1-2 years ### "Use it and abuse it" February 17, 2025 5.0 awesome, incredible experience, use it and abuse it Pros easy to learn and very user friendly, the support its incredible efficient Cons the ability to work with high data demand, it only allows you to copy and paste 500 rows each time and when the Smartsheet reaches the limit of 50000, you need to remove data or create a new Smartsheet Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) the friendly user, excel its more complex, ss easier to use Review Source JS Jack S. Finance Director Financial Services Used the software for: 2+ years ### "Smartsheet Review" March 26, 2026 5.0 Smartsheet is a good tool for organising projects and tracking the progress of different initiatives. Pros Project tracking and team collaboration run smoothly, which helps maintain clear visibility over priorities. Cons On more complex projects, some limitations appear in terms of customisation. The tool can also become visually heavy when there is a lot of data. Review Source ML Mor L. Senior Presales Engineer Information Technology and Services Used the software for: 2+ years ### "Supports all aspects of enhancing comprehensive management in all details" December 26, 2024 5.0 With Smartsheet, we were able to find a correct mechanism for scheduling, follow-up and documentation. It has enhanced our ability to prepare comprehensive reports and dashboards, and has also improved the management of communication with colleagues and clients effectively. Pros I loved Smartsheet with its many collaborative features and functions that enable us to gain knowledge and maintain continuity of support. I always find it easy to achieve continuous follow-up and record updates in real time. I loved the ease of creating main and sub-tables and sharing them with colleagues to add more tasks. The interface is amazing, the AI ​​features for generating formulas are great, the approval and documentation management is smooth and enhances transparency. Smartsheet dashboards are very advanced, I loved the ease of customization and linking them to multiple data sources to display metrics in an organized manner. Cons Notifications may be interrupted sometimes, and appear all at once. It is not a problem, but it may delay the start of some necessary procedures. Review Source BB Britta B. Coordinator Non-Profit Organization Management Used the software for: I used a free trial ### "Smartsheet Review " June 26, 2025 5.0 Overall, it has been and I believe will continue to be a helpful asset for my team to keep track of current and upcoming projects. Pros There are numerous options to help organize to-do lists, projects, or any other task you need to track in an orderly manner. Cons It takes some getting used to and there is a learning curve to discover all the options for whatever task you are trying to tackle. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Smartsheet There are great options between the graphs, reports, and sheets to break down whatever you need to do. Inside the sheets, you can set up reminders, upload documents, and customize to fit your needs. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Needed more options and wanted everything in one spot Review Source TS Todd S. VP of Sales and Marketing Plastics Used the software for: 1-2 years ### "Smartsheets are a smart move!" July 10, 2025 5.0 I am a recipient of Smartsheet's from many of our customers. It has been a valuable tool to communicate documents that need to be signed or accepted. It also is a great storage mechanism for spreadsheets that need to be accessed by multiple individuals. A game changer that saves a large amount of time and allows for efficient communication. Pros Smartsheet provides a solution that allows for ease of access to documents that need to be shared, signed, or referenced from time to time. Cons It can be a bit confusing initially to try and figure out how to access the various locations where the documents can be stored, which is dependent upon how the user sets up their Smartsheet. This however is not necessarily a Smartsheet issue. Review Source KK Kelvin K. Web Developer Design Used the software for: 2+ years ### "Kaganjo Opinion on Smartsheet Usage" March 10, 2025 4.0 Pros Smartsheet offers an extensive range of features that makes it easy to plan, track and manage projects automatically. Cons I slightly dislike that iOS mobile application lack some features available on cloud-based platform. Switched from [Planview Daptiv](https://www.capterra.com/p/6946/Daptiv-PPM/) Smartsheet allocates robust PPM capabilities. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.