# Page 3 | Smartsheet Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Smartsheet the right Project Portfolio Management solution for you? Explore 3479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/79104/Smartsheet/reviews

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Smartsheet

4.5 (3479)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Smartsheet

## Showing most helpful reviews

Showing 51-75 of 3479 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JB

Jennifer B.  
Operations Coordinator  
Consumer Goods  
Used the software for: 1-2 years

### "Country-wide ease of use"

March 6, 2026

5.0

Has made collaboration easy over our country-wide sites. Our 28 locations are able to see live data and adapt quickly

Pros

Very easy to keep information from a wide group together and organized. We use over 28 locations in the country

Cons

Can take a minute for everyone to see updates. Sometimes updates come in an untimely manner; especially not useful when working with live inventory

Review Source

AR

Anitha R.  
Senior Technical Specialist  
Financial Services  
Used the software for: 2+ years

### "Smartsheet"

February 9, 2026

5.0

Pros

The main advantage of Smartsheet is its simplicity. You quickly recognise the Excel-style logic, which makes adoption much easier, even for non-technical teams. You can create sheets to track projects, approvals, internal requests or operational calendars, and everything remains clear and easy to follow. I also really appreciate the ability to automate certain actions (alerts, reminders, assignments). It saves a considerable amount of time.

Cons

At times, certain alerts can get mixed in with other notifications, which can reduce visibility on the genuinely urgent matters.

Review Source

AJ

Ahmed J.  
Management Accountant  
Accounting  
Used the software for: 2+ years

### "It's great but can be a bit clunky at times"

July 6, 2025

4.0

Pros

It's great when integrated with Excel. I find it a brilliant means to update my data then export it to smart sheets and vice versa

Cons

It can be a bit clunky sometimes. I also find that when I'm running large data sets or trying to update what I have excel tends to crash

Review Source

NS

Nuno S.  
Process Improvement and Report Analyst  
Maritime  
Used the software for: 1-2 years

### "Use it and abuse it"

February 17, 2025

5.0

awesome, incredible experience, use it and abuse it

Pros

easy to learn and very user friendly, the support its incredible efficient

Cons

the ability to work with high data demand, it only allows you to copy and paste 500 rows each time and when the Smartsheet reaches the limit of 50000, you need to remove data or create a new Smartsheet

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

the friendly user, excel its more complex, ss easier to use

Review Source

ME

Madison E.  
Quality Improvement Consultant  
Hospital & Health Care  
Used the software for: 2+ years

### "Smartsheet is Simple!"

October 9, 2025

4.0

Pros

I like the ease of collaborating with colleagues and sharing protected documents for projects and meetings

Cons

It would be nice if multiple colleagues were able to work on a Smartsheet at once without worrying about accidentally overriding the other's work

Review Source

KK

Kelvin K.  
Web Developer  
Design  
Used the software for: 2+ years

### "Kaganjo Opinion on Smartsheet Usage"

March 10, 2025

4.0

Pros

Smartsheet offers an extensive range of features that makes it easy to plan, track and manage projects automatically.

Cons

I slightly dislike that iOS mobile application lack some features available on cloud-based platform.

Switched from

[Planview Daptiv](https://www.capterra.com/p/6946/Daptiv-PPM/)

Smartsheet allocates robust PPM capabilities.

Review Source

EZ

Esther Z.  
Recruiter  
Hospital & Health Care  
Used the software for: 6-12 months

### "Loving Smartsheets"

December 17, 2025

5.0

Smartsheet's is something that all different work fields can use and be happy with. It very easy use and is very helpful to keep track of all kinds of things.

Pros

What I like most about Smartsheet's is that it is very clear and easy to use. All collogues can see the changes as you go along right away.

Cons

Something that I found is that sometimes refreshing can take some time, but that could really be on our internet end.

Review Source

GJ

Glen J.  
General Manager  
Construction  
Used the software for: 1-2 years

### "Smartsheet is incredibly useful. "

March 4, 2025

5.0

Overall, Smartsheet is a great product and I would definitely use it again if setting up my business.

Pros

I found Smartsheet to have great features that excel didn't have. It took excel a bit further as a software, and has great functions that I use all the time.

Cons

Using formulas is definitely not an advanced feature of Smartsheet. It is mostly trying to have the organizational aspect, without the technical formulas.

Alternatives considered

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Reason for choosing Smartsheet

Smartsheet offered more concrete features for scheduling and data integration.

Review Source

BB

Britta B.  
Coordinator  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Smartsheet Review "

June 26, 2025

5.0

Overall, it has been and I believe will continue to be a helpful asset for my team to keep track of current and upcoming projects.

Pros

There are numerous options to help organize to-do lists, projects, or any other task you need to track in an orderly manner.

Cons

It takes some getting used to and there is a learning curve to discover all the options for whatever task you are trying to tackle.

Alternatives considered

[monday.com](https://www.capterra.com/p/147657/monday-com/)

Reason for choosing Smartsheet

There are great options between the graphs, reports, and sheets to break down whatever you need to do. Inside the sheets, you can set up reminders, upload documents, and customize to fit your needs.

Switched from

[Google Drive](https://www.capterra.com/p/161425/Drive/)

Needed more options and wanted everything in one spot

Review Source

CW

Charlie W.  
VP of People Excellence  
Food & Beverages  
Used the software for: 1-2 years

### "Useful for collecting and organizing data and for tracking dates in collaborative work environments"

March 31, 2025

4.0

Overall positive experience in terms of collecting data (forms), organizing data (the sheet itself) and tracking and notifying collaborators of their obligations (automated workflows).

Pros

The automated workflow and the ability to make easy to use forms for end users in terms of collecing data.

Cons

At least as implemented at my company, I lack a lot of the extended functions of Excel such as VBA coding, macros, etc., which can be painful as we often use Smart Sheet as an Excel substitute despite having both.

Review Source

TS

Titilayo S.  
Founder  
Non-Profit Organization Management  
Used the software for: 2+ years

### "The best of all times data and project management tool "

January 20, 2025

5.0

Generally smartsheet helps our clients and me and my colleagues to collaborate in real-time I've used smartsheet for 2 years and it was a great experience

Pros

It helped us in data management It is cost effective It has the best customer care services Ability to understand Easy how how to use the platform It helped us collaborate in real-time

Cons

I sincerely has nothing against smartsheet it serves its purpose

Review Source

JD

Johnathan D.  
Manager  
Education Management  
Used the software for: 2+ years

### "Smartsheet is the best"

April 24, 2025

5.0

Pros

The user interface is very friendly. It makes it so easy to use and maintain.

Cons

Smartsheet has been working well. I have no issues yet when using it

Alternatives considered

[Wrike](https://www.capterra.com/p/76113/Wrike/)

Reason for choosing Smartsheet

Smartsheet had all in one functionality as opposed to Wrike

Switched from

[Jira](https://www.capterra.com/p/19319/JIRA/)

It was so expensive to maintain Jira so i had to shift

Review Source

AH

Andrew H.  
Software Developer  
Information Technology and Services  
Used the software for: 1-2 years

### "Best for planning "

December 1, 2025

5.0

Pros

The pros are developping clear project plan, progress, and milestones along with being able to share them. Have to mention the high personalization and the ability to create different styles of plans for different purposes.

Cons

There are some complications with Jira Integrations, but the support staff there has been very helpful. There could be more automations set between the two to make things more efficient.

Review Source

TS

Todd S.  
VP of Sales and Marketing  
Plastics  
Used the software for: 1-2 years

### "Smartsheets are a smart move!"

July 10, 2025

5.0

I am a recipient of Smartsheet's from many of our customers. It has been a valuable tool to communicate documents that need to be signed or accepted. It also is a great storage mechanism for spreadsheets that need to be accessed by multiple individuals. A game changer that saves a large amount of time and allows for efficient communication.

Pros

Smartsheet provides a solution that allows for ease of access to documents that need to be shared, signed, or referenced from time to time.

Cons

It can be a bit confusing initially to try and figure out how to access the various locations where the documents can be stored, which is dependent upon how the user sets up their Smartsheet. This however is not necessarily a Smartsheet issue.

Review Source

VR

Verified Reviewer  
Client Relationship Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great tool but remember to save your work (no auto-save)!"

December 24, 2024

5.0

Pros

Fairly intuitive UI and UX. I was brand new to Smartsheet in September 2023 when I joined a department that heavily utilized the tool. I took some of the self-paced trainings (videos) but found that if you are just using it for the basics you can just click around and/or Google your way through the vast majority of it. Overall, I've been a use for 1+ year and like the tool. I also like that my clients (many of whom do not have a Smartsheet license) can still utilize/access the workspaces I create.

Cons

No auto-save?! All the time I add a new row, make updates, etc. and forget to hit the little save button. And it does not save any of the work, it just disappears like I never did it! There is a little banner that pops-up after 10 mins and says something like "It's been 10 minutes since you saved your work" But often the work I'm doing doesn't take a full 10 mins. This is so annoying and seems like a simple, standard feature. I sincerely hope it's on their road-map as Google Docs has had this capability for years.

Review Source

JS

Jack S.  
Finance Director  
Financial Services  
Used the software for: 2+ years

### "Smartsheet Review"

March 26, 2026

5.0

Smartsheet is a good tool for organising projects and tracking the progress of different initiatives.

Pros

Project tracking and team collaboration run smoothly, which helps maintain clear visibility over priorities.

Cons

On more complex projects, some limitations appear in terms of customisation. The tool can also become visually heavy when there is a lot of data.

Review Source

VR

Verified Reviewer  
Partner  
Management Consulting  
Used the software for: 2+ years

### "Task management tool - excel w/ a few bells and whistles"

November 15, 2025

1.0

I don't get the hype at all. Yes it's free, yet it's like excel so you can keep creating columns but that gets in the way if you're trying to scale across the enterprise. Flexibility and consistency don't go along.

Pros

Excel like layout. I don't get the hype at all. Yes it's free, yet it's like excel so you can keep creating columns but that gets in the way if you're trying to scale across the enterprise. Flexibility and consistency don't go along.

Cons

How is it listed as a strategic planning software? It's Excel on steroids. Great for task management, but for running SLT strategy / planning workshops? Not at all.

Review Source

IL

Ira L.  
Manager - Sales  
Information Technology and Services  
Used the software for: 2+ years

### "Highly satisfied"

July 15, 2025

5.0

Great for secure collaboration with a global team, located Singapore, UK, Bulgaria, US and Canada and met organizations standards.

Pros

Sharing capabilities in team environment, during remote work and its ease of use along with other. features

Cons

It looks like a spreadsheet, it comes with a learning curve. Some automation features are limited or require manual workarounds.

Review Source

JJ

Jobin J.  
Senior Platform Engineer  
Computer Software  
Used the software for: 6-12 months

### "Well-Structured Ticketing"

December 17, 2025

5.0

Pros

Flexibility is a major strength. It’s easy to track progress, assign tasks, and share files securely. Real-time updates make coordination much smoother across the team.

Cons

There’s a learning curve to fully take advantage of all the features. It blends spreadsheet-style logic with advanced collaboration tools, which can take some time to get used to.

Review Source

AR

Austin R.  
Program Manager  
Telecommunications  
Used the software for: 1-2 years

### "Best spreadsheet AND project management tool there is"

February 26, 2025

5.0

As the lead program manager for an org of 100 people working across 12 projects, integrating Smartsheet was the smartest choice I made while running the programs. I was able to create dozens of sheets that all rolled up to about 15 key sheets with a key project dashboard per project and a exec level reporting dashboards. I found Smartsheet incredibly easy to use and honestly wish I could have everyone I know use the tool.

Pros

Smartsheet is the most powerful and customizable spreadsheet tool on the market

Cons

The dashboards could have better graphic design built into defaults

Switched from

[Asana](https://www.capterra.com/p/184581/Asana-PM/)

Asana was a little too messy for what we needed. We needed budgeting and more structure

Review Source

EB

Ellie B.  
Business Operations and HR Support  
Hospitality  
Used the software for: 6-12 months

### "Great software, but expensive"

May 29, 2025

3.0

Overall, Smartsheet is a brilliant software that is easy to implement and understand. It is much easier to set up compared to other, similar, products, however, the pricing strategy has now made it less competitive.

Pros

Smartsheet is an incredibly user friendly, cloud based software, with great automation and tracking functionality.

Cons

Smartsheet has recently changed its licensing and is now really quite expensive for the amount of users required, who don't necessarily need the full subscription.

Review Source

DL

DONIA L.  
Project Manager  
Computer Hardware  
Used the software for: 1-2 years

### "Enables me to change the focus when necessary"

July 1, 2025

5.0

Pros

Smartsheets automation rules deal with reminders and approvals to reduce meno manual status chasing. The Gantt timeline actually assists me to monitor dependencies and dates become dynamic when tasks are moved.

Cons

The performance works so slowly that one works with highly-connected sheets or large formulas sets. Sometimes complex cross-sheets become outdated.

Review Source

LV

Leah V.  
Senior Client Service Rep  
Media Production  
Used the software for: 1-2 years

### "The Good Outweighs the Bad"

December 18, 2024

4.0

The real time conversations and collaboration is a game changer. However, the overall use of forms in addition to switching from PC to mobile is not ideal.

Pros

Great for data entry and joint documents. Platform allows people to collarborate in real time, with email notification to notify you of any comments or tags.

Cons

Pretty boring platform, I find the form functions are not user friendly for mobile users. And I do find it to glitch out quite a bit or go down.

Review Source

KM

Karl M.  
EVP  
Financial Services  
Used the software for: 2+ years

### "A workforce product that is suitable for most organizations"

January 31, 2025

3.0

Their sales team have become more aggressive over the years. While the product has worked well after the initial implementation, we still have gripes with their support team from time to time.

Pros

The user interface is well designed to give our users an easy learning curve. It did not take our users long to figure out how to navigate within the system and we received positive feedbacks. It's also easy to customize each user's dashboards so that they can have a tailored look.

Cons

The overall implementation took much longer than expected. We were sold a product that was supposedly easy to configure and implement, but instead got one with many technical issues during implementation. Their support was not all that helpful, and we ended up paying extra to have a third party to help us with the implementation.

Review Source

EP

Eleni P.  
Project Manager  
Financial Services  
Used the software for: 6-12 months

### "Has the basics but lacks a lot of useful details"

November 13, 2024

3.0

It does the basics, and my company was already using it. But I think there's so much more development they could be doing and the views and things they're investing in are not the most impactful. Overall, it's fine, but I wouldn't suggest anyone switch to this from a tool they like. It does the basics and that's it

Pros

I like that it connects with resource manager, and that I can assign people to different tasks. I also like the rules you can create. It's quite intuitive.

Cons

It feels like a glorified excel sheet, and there are things that are not great. The version history is hard / nonexistent, it doesn't auto save, you can't collaborate with someone in the document -- you have to save and refresh. You also can't track resourcing that changes over time.

Review Source

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