# Smartsheet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Smartsheet the right Project Management solution for you? Explore 3502 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79104/Smartsheet/reviews --- Smartsheet 4.5 (3502) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Smartsheet Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews CH Carnell H OwnerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “It allows you to roll out standardized project templates at scale. If you need to change a process across 100 active projects, you can do it once in the Control Center and it will push the update to every single sheet automatically.“ January 26, 2026 LW Laura W Marketing CoordinatorEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “It has a steep learning curve which can be frustrating to the new hires during the onboarding process and the mobile app has a habit of freezing when we attempt to update intricate sheets.“ January 26, 2026 AR Anitha R Senior Technical SpecialistFinancial Services, 10,001+ employeesUsed the software for: More than 2 years. “You can create sheets to track projects, approvals, internal requests or operational calendars, and everything remains clear and easy to follow.“ February 9, 2026 SS Sarah S Land Acquisition AdminReal Estate, 51 - 200 employeesUsed the software for: 6-12 months. “We need to manually sort them or right-click and reset the sorting filters each time. While automated sorting has the potential to cause issues while working with live data with others, it would be preferable to at least save the sort settings so they do not need to be recreated each time.“ June 25, 2025 Basel E IT Operations SpecialistPackaging and Containers, 11 - 50 employeesUsed the software for: More than 2 years. “Smartsheet is very strong for organizing projects, tracking tasks, and keeping teams aligned without needing a complicated project management system.“ May 2, 2026 NR Nikole R Permit TechnicianAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “The biggest downside of Smartsheet is that it can feel complex and not very intuitive, especially when building advanced workflows or dashboards.“ May 1, 2026 KT Kenneth T Creative DirectorWriting and Editing, Self-employedUsed the software for: Less than 6 months. “Specifically, I want to adjust its current layout and sync it seamlessly with my iOS devices, such as my iPhone or iPad, to ensure I can access my financial data on the go.“ May 15, 2025 AR Anitha R Senior Technical SpecialistFinancial Services, 10,001+ employeesUsed the software for: More than 2 years. “At times, certain alerts can get mixed in with other notifications, which can reduce visibility on the genuinely urgent matters.“ February 9, 2026 ## Showing most helpful reviews Showing 1-25 of 3502 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Julieann L. Office Manager Project Assistant Construction Used the software for: 2+ years ### "Smartsheet is Perfect for the Small Business" February 17, 2026 4.0 Smartsheet is a perfect place for small businesses to start with and to help them grow to the next level project management software. Pros Smartsheet takes all the benefits of Excel and creates an intuitive and super-simple to use platform. We use it to manage construction jobs and track job costs and documents all in one place. And the platform could not be more affordable! With other construction project management software, what you pay for one year of Smartsheet will get you maybe a week for those other platforms. If you wanted to use just the basic sheets or take advantage of their feature rich workspaces and templates, you can use Smartsheet to track projects, office operations and costs, and as a document center (we use it to track our subcontractors certificates of insurance expirations dates), Smartsheet is definitely invaluable to us as a central project and operations management system that we can all access anywhere. Cons Smartsheet cannot completely manage a project, meaning you will have to incorporate other tools (like budgeting software) to fully monitor and analyze the profitability of a project. Smartsheet keeps the raw data in one place, but does not help to analyze and make sense of it. Alternatives considered [Buildxact](https://www.capterra.com/p/173135/buildXACT/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Reason for choosing Smartsheet The cost difference was by far the driving factor for us to choose Smartsheet at this stage of our company Review Source JM James M. Sales Representative Retail Used the software for: 2+ years ### "Tracking my historical miniature sales pipeline." April 3, 2026 5.0 Having the position of the Sales Representative, I have to ensure maximum productivity in spite of all the pending orders and production deadlines. Using Smartsheet, I am tracking all of my sales pipeline and custom commissions, which is made possible thanks to the flexible and spreadsheet-oriented interface provided by it. Pros The simplicity of use with regard to managing tasks is remarkable. With the help of this software, it is possible to track the process of production of new miniatures and to easily collaborate on projects with freelance sculptors and casting contractors. Cons Considering the fact that I am not running an enterprise but rather a retail company operated by myself, the price plan of the product seems to be excessively expensive. Moreover, the support service of this company is quite reluctant to assist in solving problems encountered. Review Source AS Adam S. Head of Transformation Planning Telecommunications Used the software for: 6-12 months ### "Excel online" May 8, 2026 2.0 Neutral - good for a project manager but not great for portfolio management or PMO type organisations. Pros Great online version of excel functionality with some portfolio type features. Easy for multipler users to collaborate Cons Functionality from a portfolio perspective feels very basic, feels like excel online with limited reporting capability. Review Source CM Clement M. Production officer Media Production Used the software for: 2+ years ### "More than 3 years of experience with Smartsheet." April 28, 2026 4.0 I have more that 3 years of experience with Smartsheet software. The software has very effective work automation systems and secure file sharing systems. Integration of the software with other platforms is seamless and its design is friendly. Pros Smartsheet is very flexible and suits all sizes all of business. It has professionalised customer support services available 24/7. The software allows milestone tracking and real-time progress tracking. Smartsheet software has drag and drop features and allows colour coding. Cons The software has a very wide range of helpful features from reporting and analytics tools, multi use collaboration systems and workflow automation features. It's implementation is also smooth. No complaints. Review Source FR Frank R. Billing Specialist Luxury Goods & Jewelry Used the software for: 2+ years ### "Where project tracking comes together to deliver workflow and billables." April 13, 2026 5.0 When you’re managing billing workflows across a jewelry operation like Kilarys, nothing slips through the cracks. Smartsheet helps me stay organized with my tasks, collaborate easily across other departments and keep the project timeline honest. For the price, it adds real value to a finance role like mine. Pros Smartsheet for me is really great at task organization. All pending items, visible in one place without me running around trying to catch someone. Cons I found the learning curve to be a surprise in the beginning. It took longer than I anticipated to get the team comfortable with it for what’s meant to be an intuitive tool. Review Source MA Mohammad A. Senior Claims adjuster Logistics and Supply Chain Used the software for: 6-12 months ### "Senior Claims Adjuster" April 16, 2026 4.0 Overall, my experience has been good so far. I mainly use it to track work and manage tasks, and it has made things more organized compared to before. Once you get used to it, it becomes easier to work with and saves time. It’s not perfect, but it definitely helps in day-to-day work. Pros What I like most is how easy it is to keep everything organized in one place. It works like a spreadsheet but with better tracking for tasks and deadlines. I also like that we can attach files directly to tasks or rows, which is very helpful when sharing documents or keeping records in one place. It makes collaboration easier since the team can see updates in real time. Cons At the beginning, it was a bit confusing to understand all the features. It’s not very difficult, but it does take some time to get used to. Also, some useful features are only available in higher plans, which can be a little expensive. Review Source OK Olesya K. CTO Information Technology and Services Used the software for: 2+ years ### "Simple and powerful project management tool" May 6, 2026 5.0 Pros I have been using Smartsheet for a while now and overall I am satisfied. It is very simple to use and user friendly. Features like automated reminders and task tracking saves a lot of my time. Cons Sometimes I feel lag when working on large files. And I also noticed that some sheets do not update instantly. Other than that it is a great tool. Review Source JL Jayden L. VP of Accounting Construction Used the software for: 1-2 years ### "Smartsheet is an amazing tool for organization" April 1, 2026 5.0 Smartsheet is a great tool for accounting!! it keeps budgets, tracking, and reporting organized in one place. It’s easy to use, helps keep workflows smooth, and helps our team collaborate Pros Smartsheet is a great tool to help our team keep track of ongoing chargebacks. Great for task management and easy to use. Great for collaborating on projects and keeping productivity high. Customer support is always there to help with any bugs or issues that come up. This product provides amazing value! Cons occasionally it is hard to keep things updated or access remotely. However these are small drawbacks for an overall great product! Review Source VR Verified Reviewer Assistant Trainee Banking Used the software for: Less than 6 months ### "Easy to Manage Complex Work" April 6, 2026 4.0 My overall experience with Smartsheet has been good. It is very helpful for organizing projects and keeping track of tasks and deadlines in a structured way. Once you get used to it it becomes easier to manage work efficiently. Pros I liked how Smartsheet helps organize work in a very structured way. It makes tracking tasks, deadlines and projects easy and everything stays clear and well-managed in one place. Cons It can feel a bit complicated at first especially for new users. There are many features, which can be overwhelming and it takes some time to learn how everything works properly. Review Source VR Verified Reviewer Sr Architect Accounting Used the software for: 6-12 months ### "Excelletn smartsheet" April 9, 2026 5.0 Real-time comments, sharing, and role-based access Easy to collaborate across teams and external users Useful for tracking complex projects Pros Can be used for project management, CRM, tracking, budgeting, etc. Works like a spreadsheet but with much more power Supports templates for many use cases Cons Not very intuitive for beginners Spreadsheet-style UI can be confusing initially Pricing can increase quickly for teams Review Source MW Marcus W. Research Scientist Building Materials Used the software for: 2+ years ### "Smartsheet will lock you in and increase your subscription for worse service - AVOID" June 1, 2025 1.0 Poor, even though we were locked into paying the extra annual subscription I will not be using them and transitioning to other software. They have also made many of the Pros such as collaboration paid only features, greatly limiting the capability of free users/collaborators and hence made a lot of the benefits I enjoyed redundant. Pros I initially enjoyed it's ability to upload documents and create forms which made handling contractors and onboarding new hires easier. It also was similar to use to Excel with conditional formatting, formulas, and a similar layout which made learning quick. - Cons It's shady and unethical use of the "Negative Option Rule" in its renewal process, which has already been outlawed by the FCC in 2025 but still included in old contracts. Essentially they inferred that a lack of action by the user infers consent, and used this to try to force my company into an additional contract year, in addition to trying to increase the paid members count and "upgrading" our package, resulting in an extra 4K of costs. Review Source DD Dustin D. President and CEO Food & Beverages Used the software for: 1-2 years ### "SmartSheets Rock" December 31, 2025 5.0 Our company has migrated our project lifecycle management 100% to SmartSheets. After the initial phase in period, everyone wonders how we ever survived without it. Pros It is a great collaborative workspace to manage projects. Previously, we used Excel and Word to track projects, but now we don’t use them at all with our assimilation of SmartSheets into our company. Cons The “visual” is not particularly appealing, but easy to get used to. Meaning, it isn’t flashy and very “Excel” like, but we adjusted. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Word of mouth from colleagues and it did not disappoint. Review Source RB Robert B. Manager of Information Systems Construction Used the software for: 2+ years ### "Phenomenal Platform That Meets All Our Needs" March 7, 2025 5.0 I have been using SS for over 5 years now. It's very versatile. I do everything from inventory management, CRM, billing, service ticketing, and more. Pros Customizability. We run most of our business directly through Smartsheet. Cons Recent changes to user subscriptions. The recent change in how SS determines who is a "member" has resulted in a dramatic increase to our annual subscription cost. Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/) Reason for choosing Smartsheet Price and flexibility. SS is nimbler for us than Procore. It also has a easier learning curve. Review Source TH Tabatha H. Director of Human Resources Hospital & Health Care Used the software for: 2+ years ### "Smartsheet Helped Us Start Our Processes" May 1, 2025 3.0 I like it but I thought I was able to do more than we were able to do with the platform. It serves as a good beginner option Pros I was able to use the smartsheet in the interim while we develop an internal records management platform Cons The files are not ours. When an employee leaves and did not get the change to transfer the files it was difficult to gain access to the files and attachments Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Smartsheet At the time, we were looking for a solution that was cost effective and entry level in order for us to begin developing processes. Review Source GJ Glen J. General Manager Construction Used the software for: 1-2 years ### "Smartsheet is incredibly useful. " March 4, 2025 5.0 Overall, Smartsheet is a great product and I would definitely use it again if setting up my business. Pros I found Smartsheet to have great features that excel didn't have. It took excel a bit further as a software, and has great functions that I use all the time. Cons Using formulas is definitely not an advanced feature of Smartsheet. It is mostly trying to have the organizational aspect, without the technical formulas. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Smartsheet Smartsheet offered more concrete features for scheduling and data integration. Review Source JD Johnathan D. Manager Education Management Used the software for: 2+ years ### "Smartsheet is the best" April 24, 2025 5.0 Pros The user interface is very friendly. It makes it so easy to use and maintain. Cons Smartsheet has been working well. I have no issues yet when using it Alternatives considered [Wrike](https://www.capterra.com/p/76113/Wrike/) Reason for choosing Smartsheet Smartsheet had all in one functionality as opposed to Wrike Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) It was so expensive to maintain Jira so i had to shift Review Source SN Sharon N. Payroll and Billing Hospital & Health Care Used the software for: 1-2 years ### "Smartsheets Experience" December 17, 2025 5.0 Thank you for valuable this program! It really keeps things running efficiently! I especially enjoy the different news in which to make a sheet. It helps that each sheet can be easily viewed in a few different ways. This way, if I enjoy it in grid style and my co-worker likes list style better, we can still follow and collaborate in a most efficient manner. Pros Smartsheets is a program I find useful in many ways. Firstly, it helps keep tasks organized. You can organize sheets to be viewed a few different ways, ie grids, lists, tables, etc. It also offers lots of differentiation with color and calendar dates. All these great features make Smartsheets extremely user friendly and easy to navigate. You can set up a sheet based on your preferences and style. Most of all, Smartsheets offers fast and smooth collaboration between colleagues. Anytime I need to notify a coworker with a specific explanation, I can simply do so by mentioning the name in the notes and it will notify. We can then conduct a conversation and it will be recorded right there. Cons At this point, I am very happy with Smartsheets. It keeps things well organized according to my preference and style. I can only say-keep it up! Review Source Roger A. Owner Marketing and Advertising Used the software for: 1-2 years ### "Powerful tool for project and task management" January 21, 2026 5.0 Overall it is a solid project management tool. It offers good value for money once you learn how to use it. Pros I like how it supports project collaboration and task organization. It is good for task management and tracking progress. Cons It is not very easy to use at first, it tooks sometime to understand how it works properly. Some bugs and issues can appear with complex sheets. Review Source VR Verified Reviewer Student Higher Education Used the software for: 6-12 months ### "Smartsheet is SMART" August 25, 2025 5.0 I am loving smartsheet so far! It's allowed me to centralize a lot of the information that needs to be passed along to different stakeholders daily. It helps me keep up with requests, updates and dates for past and ongoing projects! It's a one stop shop to stay organized Pros Smartsheet is extremely easy to use and has allowed a lot of processes in my workplace to be centered in one place. Everything from calendars, to requests, to updates, etc on the work that we are doing. Cons Smartsheet was a learning curve at first to figure out all the controls and abilities but once you walk through it and are able to get dashboards set up, it becomes a breeze. Just takes a second to get up to date with all the things that it can do because there is a lot! Review Source VR Verified Reviewer President Marketing and Advertising Used the software for: 2+ years ### "Great for information gathering and form integration" December 12, 2025 5.0 Pros Smartsheet has been great in allowing us to track customer requests. It's also made information gathering a much more streamlined process with it's ability to integrate with webforms. Cons Integrations with third party systems via Zapier works, but it can be a bit clunky at times. Certainly not a deal breaker though. Review Source SH Sarah H. Group Show Director Events Services Used the software for: 2+ years ### "I am an event organizer and we call our Smartsheets the Bible." June 18, 2025 4.0 I use it everyday and look for more ways that I can implement processes into Smartsheet for added efficiency and transparency. Pros It's a dynamic excel sheet, that's collaborative for team workflows, and beyond sheets there are forms, reports and dashboards. It's perfect for the minutia of project management. Cons I wish there was more functionality to save presets on expanding/ collapsing sections and filtering. Although, the program can do so much that I may have just not discovered that functionality yet. Review Source AR Anitha R. Senior Technical Specialist Financial Services Used the software for: 2+ years ### "Smartsheet" February 9, 2026 5.0 Pros The main advantage of Smartsheet is its simplicity. You quickly recognise the Excel-style logic, which makes adoption much easier, even for non-technical teams. You can create sheets to track projects, approvals, internal requests or operational calendars, and everything remains clear and easy to follow. I also really appreciate the ability to automate certain actions (alerts, reminders, assignments). It saves a considerable amount of time. Cons At times, certain alerts can get mixed in with other notifications, which can reduce visibility on the genuinely urgent matters. Review Source KT Kenneth T. Creative Director Writing and Editing Used the software for: Less than 6 months ### "When trying to make contact with a person, i found there was non, this simple gesture makes smartsheet a less viable option in thenear and far future" May 15, 2025 1.0 I want to clarify that I’m not in need of a formal business plan, primarily because I manage all aspects of my business independently. My focus right now is more practical and operational; I'm particularly interested in modifying the way I view my expense calendar. Specifically, I want to adjust its current layout and sync it seamlessly with my iOS devices, such as my iPhone or iPad, to ensure I can access my financial data on the go. I have noticed that your service appears to provide this functionality for Google Calendar users, which is certainly beneficial for them. However, it seems that this feature, which I find crucial, is not available for Apple users like myself at the moment. This limitation has been a bit disappointing, as I was hopeful that after the recent upgrade of your system, there would be an included option to publish my calendar in a way that works with my Apple devices. Unfortunately, that expectation has not been met, and it raises some questions about the future availability of this feature. Given these circumstances, I am eager to understand what specific steps or procedures I can follow to publish my calendar effectively. Are there any alternative methods or workarounds that might allow me to achieve this goal? Your guidance on how to proceed would be immensely valuable, as it would help streamline my workflow and enhance my productivity in tracking and managing my business expenses. Thank you for any insights you can provide! Pros It's a beautiful software and it has unlimited possibilities Cons Lacks the human response element to address what is needed to be corrected or fixed. You have to decipher pages and pages to understand what level you need to complete the task you are trying to accomplish. And if you need real assistance, there is none. Review Source TH Tammy H. Accounting Clerk Non-Profit Organization Management Used the software for: 6-12 months ### "Smartsheets is a very good tool" November 12, 2025 4.0 I would give it an 8 out of 10. We use it for several tracking items and client management. It's very good value for the money Pros The ease of use is very nice. It's great to use as a check log. I also think it's pretty cool that several people can work in smartsheet at the same time. Cons Sometimes it's a little glitchy sometimes and sometimes there are issues with see what's been added unless you refresh. Review Source JI Joy I. Administrative Coordinator Education Management Used the software for: 2+ years ### "Smart and Comprehensive set of PM Available " January 21, 2025 5.0 Pros Smartsheet makes it possible to plan, track, automate, execute and report on work in real-time. I like that Smartsheet has robust backed integration capability which help connect with a wide range of external apps such as Okta, Tableau, Google Calendar etc. Cons I am working in two current organizations and Smartsheet barely let me down on either. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.