# Page 4 | Smartsheet Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Smartsheet the right Project Portfolio Management solution for you? Explore 3479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/79104/Smartsheet/reviews

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Smartsheet

4.5 (3479)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Smartsheet

## Showing most helpful reviews

Showing 76-100 of 3479 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MB

Mark B.  
VP of Sales and Estimating  
Construction  
Used the software for: 6-12 months

### "Smartsheet on a daily basis"

January 20, 2026

4.0

Smartsheet is a solid tool for planning and tracking more complex schedules. It’s especially helpful when dealing with timelines, dependencies, and reporting.

Pros

The spreadsheet-style layout feels familiar while offering stronger project management capabilities.

Cons

It can feel less intuitive for team members who aren’t comfortable with structured planning tools .

Review Source

DP

Derrick P.  
Manager  
Education Management  
Used the software for: 2+ years

### "Smartsheet has been the best"

April 30, 2025

5.0

Pros

One can integrate other tools to Smartsheet. It makes navigation so easily also. The user interface looks very friendly

Cons

I cannot comment on the negative side of Smartsheet since I have not encountered any issues so far. It is working well.

Review Source

JM

Jenna M.  
IOC  
Construction  
Used the software for: 1-2 years

### "Useful tool "

February 3, 2025

5.0

Good product for reports and project tracking

Pros

Can use it for so many different things.

Cons

Would like more customizations and sometimes the automations don't work

Alternatives considered

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Reason for choosing Smartsheet

Smartsheet's is easier and better suited for the needs

Switched from

[The Customer Factor](https://www.capterra.com/p/119405/The-Customer-Factor/)

Not enough options and not easy to use. Confusing interface and options.

Review Source

MB

Mary B.  
Manager  
Education Management  
Used the software for: 1-2 years

### "Organize your workplace"

February 27, 2025

5.0

Pros

The customer care support are very responsive. The tool is so easy to use

Cons

I had issues integrating it with other tools, but customer care helped me

Alternatives considered

[Clockify](https://www.capterra.com/p/169607/Clockify/)

Reason for choosing Smartsheet

I was given discounts when purchasing Smartsheet

Switched from

[Basecamp](https://www.capterra.com/p/56808/Basecamp/)

The overall pricing of Smartsheet was cheaper

Review Source

TD

Timothy D.  
Project Manager  
Education Management  
Used the software for: 2+ years

### "Smartsheet has been of great help"

May 7, 2025

5.0

Pros

I love the user dashboard, it is so easy to navigate through the features. The licensing is also affordable.

Cons

There is nothing to dislike about Smartsheet. It has been working well in our organization since we deployed it.

Review Source

BH

Bryce H.  
Project Manager  
Education Management  
Used the software for: 2+ years

### "Smartsheet is the Best"

May 5, 2025

5.0

Pros

The user interface of the Smartsheet software is very friendly. It makes it very easy to navigate through it.

Cons

Smartsheet has been the best tool when it comes to managing projects. we have no issues when using it.

Review Source

CE

Cody E.  
Store Manager  
Retail  
Used the software for: 1-2 years

### "It would be Smart to adopt Smartsheet now"

November 24, 2024

5.0

It's been amazing! Very user friendly and efficient.

Pros

Smartsheet allowed us to improve operational efficiency and quality.

Cons

That we didn't use this platform sooner, we continued to use a well known competitor and it was causing inefficiencies we could have resolved by switching to Smartsheet

Switched from

[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)

We need a more efficient program to seamlessly use in our business

Review Source

LW

Leslie W.  
Senior Designer  
Architecture & Planning  
Used the software for: 6-12 months

### "Very useful project management tool for Architects"

September 30, 2024

5.0

I use it regularly and find it very helpful for project management as an architect. Highly recommend.

Pros

Smartsheet is a wonderful tool for me. I use it to create tasks list broken down by project schedule and then can notify key team members about those tasks. They can update whether or not it's been finished so I can keep track of what's been done. I utilize their Gantt charts also to produce project timelines for clients - and in particular clients with whom I have multiple projects, and they can see them all in one place by creating a widget that shows all ongoing timelines in comparison. Very useful.

Cons

I think there is a learning curve to it that can be a bit challenging. And finding the time to access learning resources to get up to speed is difficult at times. I'm not sure there's a good answer to that issue - it is what it is.

Review Source

JW

Jaime W.  
Manager  
Education Management  
Used the software for: 2+ years

### "Best for project management"

April 28, 2025

5.0

Pros

It is so easy to use and maintain. It requires less training. The user dashboard looks so great.

Cons

I had issues integrating Smartsheet with other tools but I got helped by the customer support

Review Source

ADW

April D W.  
Administration  
Retail  
Used the software for: 6-12 months

### "Staying Organized is the only Key!"

January 18, 2025

4.0

i like this app because they offer features i use every day such as repetitive task can create my to do lists, integrates well with my other software, customizable, i love the dashboards and charts madre available to me, and great support.

Pros

task management is a must for me, and with apps that offer strong integration with others. offers a trial period, great for repetitive tasks, dashboards and charts are one of the best available

Cons

steep learning curve, free package needs improvement, as there are too many on the market offering great competitive packages free or cheaper with more features

Review Source

SB

Stephanie B.  
Development Associate  
Hospital & Health Care  
Used the software for: 1-2 years

### "SmartSheet a simplifié la gestion de mes projets."

August 7, 2025

5.0

Pros

Smartsheet m'a permis de remplacer des slides PPT par des tableaux de bord, exécuter des rapports sur l'ensemble de mes projets chaque mois, chaque semaine.

Cons

J'ai trouvé son utilisation en collaboration plus dure que prévu, comparé à quand je suis solo, cela peut sembler encombré.

Review Source

AB

Aubrey B.  
Office Coordinator  
Construction  
Used the software for: 2+ years

### "Great tool!"

November 22, 2024

5.0

I have really loved Smartsheet and continue to find new ways to use it to help streamline processes!

Pros

Smartsheet is a great hub for information storage and group collaboration. I like that it's basically an excel sheet where you can attach documents and communicate with others across your business. I also especially like the automation feature which streamlines processes.

Cons

There are some additional features that I wish Smartsheet had. For example, I wish you could filter by "This Month". I also wish it could integrate with Outlook a little better.

Review Source

TL

TL L.  
Project Accountant  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Love Smartsheet"

December 2, 2024

5.0

I used Smartsheet while working as a Project Accountant. It allowed me to work very closely with the project managers, service team, and engineers. I am a huge fan of Smartsheet and recommend it to any company that is project based and need a tool to manage the work flow.

Pros

I love that Smartsheet allows you to effectively collaborate with ppl that’s on the project team. It allows you to keep track of the workflow.

Cons

The only con I did have is that I thought you could not see who was the last person to modify something on the Smartsheet, but actually there’s ways to track changes with an activity log.

Review Source

CH

Colin H.  
Project Manager  
Construction  
Used the software for: 6-12 months

### "Smartsheet - Great interactive tool"

October 14, 2024

4.0

Very good overall experience. Great tool to use to keep up to date in the moment for many people. Keep tracks of pictures, notes, deadlines and much more.

Pros

Great interactive tool for working with any individuals for projects. Even multi company uses to avoid email big down

Cons

Filtering for specific items in the list has to be set up by an admin. Ideally filters can be done easier without having up adjust the sheet. However, once it’s set up it works well. Filtering is done in one list (not the same as excel spreadsheet) harder to find what you want to filter

Switched from

[Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)

Trying something new, it had email notifications that were sent with status reporting

Review Source

KL

Kylie L.  
Supervisor  
Education Management  
Used the software for: 2+ years

### "Time to Switch"

May 16, 2025

5.0

Pros

I love their pricing, very affordable. It makes my work very easy.

Cons

Took some time after switching from the previous tool, but works well.

Review Source

JR

Julie R.  
Project Coordinator  
Religious Institutions  
Used the software for: I used a free trial

### "Projects collaboration tool"

March 31, 2025

5.0

As a team leader the projects collaboration is what I like and use the most.

Pros

I like that we can collaborate on projects. We can all come together and work on a project and save our progress as we go.

Cons

It was a little hard to navigate at first but we got the hang of it and now we are off to a good start.

Review Source

BB

Brendan B.  
Operations Lead  
Hospital & Health Care  
Used the software for: 2+ years

### "Tedious, but effective."

November 13, 2025

4.0

Pros

It is an effective way to keep track of access reviews for my company. It allows us to make sure internal tool access is not deactivated for those who need it.

Cons

For mass approvals, it is tedious to make selections quickly. Myself, I have had up to 14 associates to review access for. Sometimes our tools have 10 or more variables for one access point, meaning I had to make 140 or more clicks to complete the review.

Review Source

AC

Allie C.  
Office Manager and Production  
Construction  
Used the software for: 2+ years

### "HELPFUL FOR MY BUSINESS! "

November 27, 2024

5.0

I was say my overall experience with Smartsheet is a 8/10. I use it about everyday to keep track of different information within my construction business.

Pros

Smartsheet is very helpful when keeping track of sales and production. It is similar to excel, but offers a lot more. I also enjoy that you can use it on a mobile device.

Cons

Although I do enjoy the mobile version, it can be difficult to navigate

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Easier to share information through out the business

Review Source

IG

Ivy G.  
Technology Development Field Intern  
Chemicals  
Used the software for: 1-2 years

### "Smartsheet Review"

January 31, 2025

5.0

Pros

One of the greatest tool i have ever come across. So easy to learn and use

Cons

Integrating it with other tools is a bit cumbersome

Alternatives considered

[Slack](https://www.capterra.com/p/135003/Slack/)

Reason for choosing Smartsheet

I was given huge discounts when purchasing Smartsheet.

Switched from

[Confluence](https://www.capterra.com/p/136446/Confluence/)

The previous tool was a bit expensive than Smartsheet.

Review Source

AD

Angel D.  
Media Producer  
Media Production  
Used the software for: 2+ years

### "Smart task management tool which is helpful for everyone."

December 26, 2024

5.0

Smartsheet has changed the way we operate by swapping static spreadsheets out for dynamic workspaces that improve collaboration, transparency and accountability. Using this platform has become an integral part of achieving our goals more effectively and successfully.

Pros

Smartsheet elevates the familiarity of spreadsheets to a whole new level. From creating dynamic workspaces, automating tasks, tracking progress with Gantt charts, to seamlessly collaborating with my team — I love everything. Work On Its intuitive interface and powerful features make it easy to manage projects, track budgets and streamline workflows.

Cons

Smartsheet provides an extended free trial, but their premium plans can be costly for individual users or small teams with limited budgets.

Review Source

JD

Juliet D.  
Knowledge Systems Manager  
Legislative Office  
Used the software for: 6-12 months

### "Simple project management software suitable for beginners"

January 27, 2025

4.0

Easy to use and helps to keep track of projects and plan. Enabled me to get the team using a central project management facility.

Pros

Ease of use. My direct colleagues are not IT-savvy, do not come from project management or analytical backgrounds. Some can't even use Excel. Smartsheet is simple to use and I have been able to create help and tutorial videos that have enabled both them and other users across the organization to get started with the software.

Cons

I would like it to have more simple views like Trello as this would enable me to "sell" it more easily to those who are not used to computer-based work.

Alternatives considered

[Jira](https://www.capterra.com/p/19319/JIRA/)[Trello](https://www.capterra.com/p/211559/Trello/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)

Reason for choosing Smartsheet

Ease of use and allowed by government organisation

Review Source

Danny T.  
Director, Digital Marketing Automation  
Information Technology and Services  
Used the software for: 1-2 years

### "Solid Application and much better than Excel"

October 17, 2024

4.0

I worked with a few other applications like Quip, Airtable, and excel, but Smarsheets has a comprehensive capability to address several use cases. I used to automate invoice approval, project intakes, and project management, and they have reduced resourcing and effort.

Pros

It's feature-rich, especially with the automation capabilities that are baked in.

Cons

As with all software, there is a learning curve, but once you get over that, it is a solid application that can solve many types of projects and processes.

Switched from

[Quip](https://www.capterra.com/p/151651/Quip/)

I needed something something more feature-rich and out-of-the-box capabilities

Review Source

CB

Cassandra B.  
Window Covering Specialist  
Construction  
Used the software for: 1-2 years

### "Great platform for sharing data"

December 22, 2025

4.0

Pros

It makes it easy to share data like pictures and videos across the company. Wide range of options for sharing

Cons

Takes a while to learn how to use everything to full advantage. Once we got it figured out it has been helpful

Review Source

LM

Lauren M.  
Director of Engagement  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Smartsheet is a great project management tool!"

November 26, 2024

4.0

Pros

I like that Smartsheet has a lot of different functions. It can be used for project management, inventory or event event planning. It's very easy to use and it seems like the builders are listening to the customers when they request new features.

Cons

Sometimes it feels like there are too many features to know how to use or benefit from all of them.

Review Source

SB

Stacy B.  
Virtual Medical Assistant and Advisor with marketing expertise  
Hospital & Health Care  
Used the software for: Less than 6 months

### "A must have, you will wish you tried sooner"

September 13, 2024

4.0

I cannot envision conducting my business without Smartsheet. It's a tool I highly endorse for any business owner. As I approach two years of self-employment with plans for expansion, Smartsheet remains an integral part of my operations.

Pros

Smartsheet offers a wide range of templates that cater to various business needs. It has improved my organizational skills, helped me meet important deadlines, and kept me accountable for tasks that need follow-up. Moreover, it allows me to work even when I'm unable to connect to the private Wi-Fi required by some systems. With Smartsheet, I can access all the information I need without relying on my EHR. It also provides the flexibility to work remotely, whether from a coffee shop or outside on my PC.

Cons

Configuring Smartsheet to leverage its full potential can be challenging, and I recognize that I'm not using it to its fullest. I would prefer more detailed explanations over numerous YouTube videos on how to utilize each template. An in-built Smartsheet guide for maximizing integrations would be helpful, avoiding the need for external instructions. While short videos may highlight features, they often fail to show effective integration. The cost of attending the conference is exorbitant. Many colleagues who considered attending were deterred by the conference fees alone, not to mention additional expenses for flights and stay. As someone who frequents conferences, I find the cost prohibitive without the incentive of college credits or certification, particularly for individuals not sponsored by corporations.

Switched from

[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[monday.com](https://www.capterra.com/p/147657/monday-com/)

Extra fees to use all that they offer is outrageous and ridiculous

Review Source

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