# Page 5 | Smartsheet Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Smartsheet the right Project Portfolio Management solution for you? Explore 3479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/79104/Smartsheet/reviews

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Smartsheet

4.5 (3479)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of Smartsheet

## Showing most helpful reviews

Showing 101-125 of 3479 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AH

Amanda H.  
Account Director  
Writing and Editing  
Used the software for: 2+ years

### "Easy to use Excel alternative "

October 4, 2024

4.0

Overall, I enjoy using Smartsheet and it has replaced my use of Excel in most instances.

Pros

I love the project planning features of Smartsheet and using it as an alternative to Excel to track and monitor simple data sets, especially when these need to be shared with multiple people.

Cons

Despite having many of the features of Excel, it does not have capabilities such as tabs or pivot tables within a single document. You often have to stitch multiple documents together to manipulate data which can be tricky and a hassle. I would also like it to integrate better with other products.

Switched from

[Asana](https://www.capterra.com/p/184581/Asana-PM/)

Cost of Smartsheet was better and it served different functions in our workflow, also replacing heavy use of Excel for data processing, along with PM.

Review Source

SB

Scott B.  
Senior Project Architect  
Architecture & Planning  
Used the software for: 1-2 years

### "Smartsheet For Architects"

May 7, 2019

4.0

Smartsheet solves my problem of one place to track items needing to be done on projects, create checklists for review of projects and assign tasks to other users.

Pros

It is a cloud hosted project management, project review, project scheduling, tasking, QA/QC tool that works very easily and is very flexible. I like that I can invite others to contribute to the sheet or assign tasks to others, track items, etc.

Cons

Its IPAD app is not very easy to use compared to the web interface

Review Source

JA

Jacqueline A.  
Quality Assurance Specialist  
Mental Health Care  
Used the software for: Less than 6 months

### "Positive Experience with Smartsheet"

October 10, 2024

5.0

Smartsheet exceeded my expectations. A solution was needed in my workplace to provide swift communication to our leadership team on negative feedback collected from customer survey calls. A customized Smartsheet template was created and is in full use in our organization. This provided a simple solution to our team. Prior to the implementation of the Smartsheet, we used email communications. This format caused delays, was time consuming, caused email congestion, and were difficult to address in a timely manner. With Smartsheet, our management team was able to develop default questions with fillable blank text boxes for the survey responses within the product. The text boxes also had ample space for all word characters needed. It also had a flagging symbol that allowed our organization to identify and escalate formal complaints to our leadership team at an eye's glance. The drop-down menu feature was utilized template with frequently used answers as weel as names of pertinent subordinate staff and their supervisors eliminating need write them out manually. The availability of these components, as well as the software's ability to transfer the data into a spreadsheet immediately after submission of the entry criteria, made the process seamless. This is clearly an excellent product. It is just what our organization needed.

Pros

The greatest highlight of using Smartsheet is the software's ability to swiftly transport data entered into an organized spreadsheet.

Cons

I liked everything about Smartsheet. The software was simple and readily available for use without any glitches.

Review Source

TH

TERESA H.  
Project Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Our experience with Smartsheet for client implementations"

October 9, 2024

5.0

Smartsheet was easy to learn and very flexible.

Pros

Smartsheet is great for client implementations. We were able to configure worksheets to meet specific implementation processes. We were also able to provide the client with the ability to update some or all of the worksheets within Smartsheet as well as create a document store for the client so we could keep track of official versions of documents.

Cons

I wish there was a less expensive option to allow client users access without paying the additional cost for that.

Alternatives considered

[ClickUp](https://www.capterra.com/p/158833/ClickUp/)

Reason for choosing Smartsheet

Smartsheet has more flexibility and is easier to learn.

Review Source

TR

Tanya R.  
Founder  
Design  
Used the software for: 1-2 years

### "Not the best option for project management"

January 8, 2025

2.0

I honestly wouldn't recommend it from my experience (sorry!) for use with a team. The pro plan might offer more features but I'm not aware exactly how much better it would be. It might be useful if you need a simple free option for managing your own tasks but for project management with other team members and departments it's not the one.

Pros

It had basic project management tools that allowed different team members to provide updates on tasks.

Cons

It has so much less functionality that other project management tools such as Asana or Trello. It's worth mentioning our team was using the free plan with only the manager on the basic plan. But there are other free software out there that do a much better job.

Review Source

SZ

Sophie Z.  
Contrôleur de gestion  
Food Production  
Used the software for: 2+ years

### "Un tableur intelligent pour gérer ses projets."

March 2, 2025

4.0

Pros

C'est les vues multiples, l'affichage sous forme de tableau, Kanban, Gantt et calendrier pour une gestion visuelle adaptée aux besoins de nos équipes.

Cons

L'interface est parfois rigide, elle est moins flexible que certains outils concurrents pour la partie personnalisation.

Review Source

MB

Manish B.  
Chartered Accountant  
Financial Services  
Used the software for: 2+ years

### "A versatile tool for project management."

November 27, 2024

5.0

It has significantly improved our project management processes. It helps us track progress, identify bottlenecks, and collaborate effectively, leading to better project outcomes and increased productivity.

Pros

It is flexibility and customization options are impressive. I can create various types of sheets to track tasks, budgets, and resources, making it a versatile tool for project management.

Cons

The learning curve can be steep, especially for those new to the platform. A more intuitive interface would be beneficial.

Review Source

MJ

Michael J.  
Digital Marketer  
Information Technology and Services  
Used the software for: 6-12 months

### "Smartsheet is the best"

May 10, 2025

4.0

SmartSheet is my go-to for project tracking and timelines. It’s like Excel but way smarter. Super flexible for team work too.

Pros

Easy if you're used to spreadsheets, but with extras like automation, dependencies, and live collaboration. Feels powerful and efficient.

Cons

UI feels a bit plain at first, and key features like dashboards or workflows need a paid plan. Not super beginner-friendly.

Review Source

MF

Monique F.  
Finance Administrator  
E-Learning  
Used the software for: 2+ years

### "Basic functionality to connect a remote team"

October 28, 2024

3.0

Overall the system is okay for short term projects, but slightly clunky and less robust than we need for longer and/or more complex work. Ceased to use after finding cheaper/existing options that could be leveraged for the same or better result.

Pros

Live collaboration enables our remote team to work together seamlessly.

Cons

Looks like excel, but does not have the full functions. Layout is not always user friendly and takes extra time for some users to acclimate. Wish the system was more robust, especially for the price.

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Reason for choosing Smartsheet

Our internal team at the time was not well-versed in MS team or Excel, and we did not have the internal connectivity needed for a larger remote team. Smartsheet met the immediate needs and our managing admin who used the system daily preferred the workflow and functionality over other systems.

Review Source

BP

Bratislav P.  
PMO Strategic projects  
Management Consulting  
Used the software for: Less than 6 months

### "Smartsheet, our choice for PMO"

October 28, 2024

5.0

It is related to complete solution to managing projects. Now we use it every day and it is systematic, easy to use and not expensive. The automated workflows simply save your time that you can use for other a activities now. The availability of the mobile app is very convininet for the top management overviews of the project status anytime. Communication within the project plans is thorough and easy. Smartsheet will remain our tool for a very long time, I am sure.

Pros

Solution to managing projects are execellent. They collect data from multiple projects into simple and useful dashboards for overview that the top managers adore. It helps us boost our PM process efficiency on a daily basis.

Cons

The design could be a bit more modernized. But it is not a big deal to be jonest.

Alternatives considered

[ClickUp](https://www.capterra.com/p/158833/ClickUp/)

Reason for choosing Smartsheet

Looks more mature and professional to our team.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

No finished solution. It is simply excel.

Review Source

WW

William W.  
Administrator  
Education Management  
Used the software for: 2+ years

### "Great for Project Management"

March 14, 2025

5.0

Pros

It has been the best tool so far, so easy to learn and use

Cons

Since I started using it, it has been working well

Review Source

JC

Juniper C.  
Director  
E-Learning  
Used the software for: 2+ years

### "My project management powerhouse smartsheet."

November 13, 2024

5.0

Smartsheet has come to help us with project management, communication and kept our team enabled projects on time.

Pros

Smartsheet combines the environmental comfort of spreadsheets with powerful project management functionality. What I really enjoy is being able to customisable workflows, automation of tasks and real time tracking with collaborative features in a highly intuitive interface.

Cons

Smartsheet has a lot of functionality, which means it takes time and intentional exploration to become proficient in everything it can do.

Review Source

GV

Gibran V.  
Director of Quality  
Machinery  
Used the software for: 2+ years

### "Streamlined Project Management with an Intuitive Interface and Elegant Presentation"

September 5, 2024

5.0

Overall, Smartsheet excels in creating a collaborative environment where teams can work seamlessly together. Its combination of user-friendly design, logical interface, and sophisticated project presentation makes it a valuable asset for managing projects and driving team success.

Pros

The platform’s logical graphical user interface (GUI) enhances productivity by offering a clear and organized view of tasks, timelines, and dependencies. The layout is not only easy to understand but also customizable, catering to diverse project needs and user preferences.

Cons

Although Smartsheet offers various integrations, setting them up can sometimes be complex and require additional configuration. Some users may find the integration process less seamless than other platforms.

Review Source

TW

Tiffany W.  
Senior Paralegal  
Hospital & Health Care  
Used the software for: 2+ years

### "Smartsheet Heavy Organization"

November 4, 2024

5.0

We use smartsheets heavily to automate the workflow between teams. Once entries are made or statuses are changed, different teams are alerted to begin the next step. We are able to monitor status between teams and easily gather information.

Pros

We use Smartsheet very heavily and I enjoy the automations and workflows. They are extremely easy to set up and have a lot of functionality. I also like that different smartsheets can interact with each other. We use Smartsheets to streamline many of our processes and allow for better collaborating between teams.

Cons

I don't have any cons. The software does exactly what it is intended to do.

Review Source

AT

Aniruddha T.  
Operations Support  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Smartsheet: Advanced Project Management Tool"

September 12, 2024

5.0

Overall experience with Smartsheet has been great. I have been using it since 2020 for my project tracking, daily tasks, monitor reports and so many other things and it provides a great visibility to me, my team and leadership on where we are on our projects with their timelines.

Pros

Love the new slick version of Smartsheet which allows me to cross function and collaborate with multiple users from different teams and also helps me set up a level-based permissions to access the sheets which I think is a great help for my business needs.

Cons

Some times on the filters, it doesn't fully function or filter out the wanted and unwanted data. Also, the same filters when applied sometimes mess up my entire data set

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

it was outdated process and wanted something that helps our growing business needs

Review Source

GT

Gary T.  
Learning Architect  
Telecommunications  
Used the software for: 6-12 months

### "A great to use but complex tool!"

March 10, 2025

5.0

I have largely used it over the past year to track project progress, as well as creating various dashboards to host information and status of important product updates. I have not got full use from the product yet, as it offers a wide range of features that take some time to learn.

Pros

It is great for managing tasks, tracking progress, and collaborating across teams. Using the pre-built templates can also save a lot of time. It feels like using excel style sheets, but with much of the formatting work already done for you.

Cons

One of the main drawbacks of Smartsheet is its steep learning curve, especially for new users or teams unfamiliar with project management tools. The interface is powerful, but it can be overwhelming at first. I cannot comment on the training materials provided, as I have not used them.

Review Source

AV

Awit V.  
Registrar  
Education Management  
Used the software for: 2+ years

### "Smartsheet - IS THE BEST!"

October 7, 2024

5.0

Pros

I've worked on Smartsheet for many years and have always said it's like Excel but on steroids! My favorite part of Smartsheet is the automation alerts we can create.

Cons

That you can't have multiple font colors in one cell. Sometimes the data we enter into a cell needs to have a specific font color which Smartsheet does offer. However, it doesn't allow us to have 2 different font colors in the same cell like Excel has. It would be great to have this feature!

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

We needed something that had notifications and tracking

Review Source

CS

Chitturi S.  
IT Compliance Engineer II  
Pharmaceuticals  
Used the software for: 6-12 months

### "Review of Smartsheet"

August 29, 2024

5.0

Overall, my experience with Smartsheet has been positive. Smartsheet’s flexibility in handling various types of workflows and projects is a significant advantage. Smartsheet remains a reliable and effective tool for project management and collaboration, particularly for teams looking for a balance between functionality and ease of use.

Pros

It has a user-friendly interface that combines the familiar look of spreadsheets with powerful project management features. Additionally, its robust collaboration tools, such as real-time updates, commenting, and file sharing, make it easy for teams to work together efficiently.

Cons

Though Smartsheet has lot of Pros. There are some Cons too. It has Limited advance features, Performance issue with large data sets, and it is expensive when compared with other applications.

Review Source

KO

Keegan O.  
Supervisor  
Education Management  
Used the software for: 2+ years

### "Great Project Planner"

March 12, 2025

5.0

Pros

So easy to learn and use. The pricing is also worth it

Cons

It has been working greatly, I have no issues

Review Source

RJ

Ramos J.  
Senior Researcher  
Education Management  
Used the software for: 6-12 months

### "The Ultimate Collaboration Hub for all teams"

February 20, 2025

5.0

Pros

I like the customizable dashboards that smartsheet has which enable you to monitor and oversee your key metrics in one place. Its robust reporting tools are invaluable in spotting and sorting out critical issues.

Cons

Configuring automations for advanced workflows requires high technical knowledge.

Review Source

RC

Roberta C.  
Human Resource Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Smartsheet : How Considerable for Project Management"

December 16, 2024

4.0

Pros

Its effective project management solution with a number of features and capabilities. - Supports project management - Supports file sharing in real time - Supports team collaboration - Helps to automate repetitive tasks -You can generate reports

Cons

Has an overreliance with internet connection Mobile application doesn't offer full desktop functionality.

Review Source

MA

Madalena A.  
Data Analyst  
Banking  
Used the software for: 1-2 years

### "Smartsheet is quite extensive solution for work management"

February 5, 2025

5.0

Pros

Smartsheet is quite extensive workspace solution that halps me alot.

Cons

Smartsheet is working so good so far and I have no objections.

Switched from

[Clockify](https://www.capterra.com/p/169607/Clockify/)[Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)

Smartsheet is proper for larger teams and have better features.

Review Source

VA

Vanisha A.  
HR Specialist  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Complicated software"

January 16, 2025

3.0

its ok but i would prefer other apps over this particular app.

Pros

It enables people to plan, assign task and track the process of projects.

Cons

It is a very complex and the mobile app is inadequate and have limited reporting capabilities.

Review Source

KS

Kenya S.  
Program Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "SmartSheet is a Smart Tool"

March 28, 2025

5.0

My overall experience with Smartsheet has been great. I love it and it allows me to work efficiently

Pros

I love that it saves my work real time and allows team collaboration and the ability to assign task.

Cons

What I like least about Smartsheet is the complexity. Overall, once familiar, things get easy to navigate

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Smartsheet is more efficient and manageable between multiple teams

Review Source

LK

Lexi K.  
HR Generalist  
Human Resources  
Used the software for: 1-2 years

### "Easy to use"

March 30, 2026

5.0

I really like it. This is my first time using it and I cant complain too much about it. Easy to use.

Pros

I like how easy it was to create forms. We use these for our exit interviews and have never had an issue.

Cons

Sometimes it doesnt load and I have to switch browser or clear cookies. Not sure if that is a smart sheet issue or an organization issue.

Review Source

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