# Page 6 | Smartsheet Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Smartsheet the right Project Portfolio Management solution for you? Explore 3479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/79104/Smartsheet/reviews

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Smartsheet

4.5 (3479)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of Smartsheet

## Showing most helpful reviews

Showing 126-150 of 3479 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ES

Eric S.  
Plant Manager  
Machinery  
Used the software for: 1-2 years

### "A flexible and powerful package"

November 11, 2024

4.0

I have an excellent experience with SmartSheet. We use it for any case where a form of data processing is required. From project management to inventory control and risk assessment. Our daily management system is also based on this platform.

Pros

This software package is simple and versatile. Easy to setup, online forms for data collection are very convenient.

Cons

Free licence exists for users that need limited feature. However the software pushes hard to get a paid license even if unnecessary.

Alternatives considered

[Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)

Reason for choosing Smartsheet

SmartSheet was selected because of the No code option

Review Source

PI

Pathan I.  
Project and Program Consultant  
Architecture & Planning  
Used the software for: 1-2 years

### "Smartsheet - Data to Dashboard "

November 10, 2024

5.0

The Smartsheet is a great platform for data visualization and project management. It helped me reduce the cost of two software programs, Power BI and MSP, into one.

Pros

The data visualization along with the data automation helps to get insights of the data.

Cons

The Gantt chart options are to be added more to get a better look ahead & the Cost is higher than that of competitive software.

Review Source

LP

Laura P.  
Salesforce Admin  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "There are better options. "

June 12, 2025

3.0

I would like to note that I only access the tool when I need to. Because it is what our team uses, I have resorted to keeping my tasks in a linked word doc or in my notebook.

Pros

I like that the filters are very easy to use when we are looking at the kanban view. It is easy to drag and drop between tasks.

Cons

I do not like how messy it looks. The view is overwhelming from every view option. It is easy to get lost when looking at several tasks at once.

Review Source

JJ

Joe J.  
Operations director  
Construction  
Used the software for: 1-2 years

### "Smart sheet Business user review "

January 15, 2025

5.0

Couldn't work with without It. Brilliant

Pros

Great selection of templates to chose from. Also extremely user friendly layout allow you to create anything from forms to project Gantt charts

Cons

To be honest no major problems. Maybe the mobile app could be slightly improved but nothing major

Review Source

LM

Lachlan M.  
IT Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Smartsheet gave our planning a solid jump-start"

May 7, 2025

5.0

Smartsheet helps organise tasks fast and don’t ask a big learning curve for teams of every size

Pros

It’s packed with templates and little automations you can tweak, and for this price point you rarely get that mix in other project tools

Cons

Sharing works nice but the Gantt view still feel cluttered and the mobile app could load smoother

Review Source

DO

Dori O.  
Fleet service advisor  
Automotive  
Used the software for: 6-12 months

### "Easy tracking with Smartsheet"

November 18, 2024

5.0

My overall expierence is mostly as a user. I have beginner experience with having to design my own. It is easy to use and develop

Pros

Easy to set up and customize for your needs.

Cons

There isnt much bad about Smartsheet. It does occasionally go down just like any other program but other then that it is great

Review Source

EN

Edmond N.  
Research Project Support Coordinator  
Research  
Used the software for: 6-12 months

### "A tremendous tool for efficiently managing and coordinating our research projects."

August 17, 2024

5.0

I also valued Smartsheet's robust reporting functionalities. The platform facilitated the generation of real-time reports, offering valuable insights into the advancement of projects, allocation of resources, and identification of potential bottlenecks. These reports played a crucial role in keeping stakeholders well-informed and facilitating data-driven decision-making.

Pros

Smartsheet's collaborative tools were very impressive. The feature of sharing sheets with team members, assigning responsibilities, and setting permissions ensured a synchronized understanding among all individuals and facilitated their effective contribution. By improving communication, the danger of miscommunication or duplicated efforts is minimized, which is essential for keeping the project on track.

Cons

Smartsheet's adaptability is a strong point, it can also result in discrepancies in how various team members configure and oversee their sheets. In the absence of explicit instructions, this might lead to a dearth of uniformity among projects, hence complicating the task of upholding a unified project management methodology.

Switched from

[Adobe Workfront](https://www.capterra.com/p/268205/Adobe-Workfront/)

Although Adobe Workfront has the capability to link with numerous technologies, the process of configuring and managing these integrations can be arduous.

Review Source

HD

Harinder D.  
Insurance Advisor  
Insurance  
Used the software for: 1-2 years

### "Flexibility and super easy"

December 4, 2024

5.0

I feel that it is super easy to use and also accessible through phones.

Pros

The one thing that I liked most about Smartsheet is Flexibility of using it. One can edit and make changes anytime on this and everyone can see those updates right away even on the phones.

Cons

So far, there was nothing like that. I found everything good about the app.

Review Source

AW

Angela W.  
Research Analyst  
Education Management  
Used the software for: 1-2 years

### "Drive Project Success Every Day with this Tool"

November 13, 2024

5.0

Pros

The conditional formatting feature has been instrumental in helping us to identify tasks that require high priority attention. I like how we can attach files directly to tasks without the need to rely on third party platforms.

Cons

Setting up complex workflows is not that straightforward and requires advanced technical knowledge and expertise.

Review Source

MW

Mark W.  
Project Manager  
Education Management  
Used the software for: 2+ years

### "Reasonably Smart Sheets"

August 19, 2024

4.0

Positive on the whole, almost entirely down to the functionality of the product. I've self-taught and used forums/Youtube to learn how to do more complex builds, and managed to create a really effective ecosystem of sheets, reports and dashboards with no training. Value seems ok, ultimately you might find your bill gets quite hot if onboarding more and more users.

Pros

Modular, customisable, fairly rapidly evolving platform. Familiar UI with many common features to Excel / MS products, so very easy to pick up and eventually master. Smartsheet is a bit lego-ish in that you can build more or less anything you want with a mid-level subscription. The user-populated forums are a really good resource, you'll find plenty of potential and actual answers by simply searching for what you're trying to achieve/fix. Free users able to collaborate with sheets/reports/dashboards without an account (although not without headaches - see below), which allows for effective collaboration on projects.

Cons

Customer support is hit and (mainly) miss. Getting timely answers to account questions is not a reliable process and effective account management seems to be a service Smartsheet would rather upsell than provide as a standard offering. Some basic functionality is missing, as verified by a few searches on user forums. That said, Smartsheet do roll out updates fairly regularly which can hit the spot, depending on what you're hoping for. Being able to share with non-account holder colleagues as 'free users' has been great, albeit the onboarding process can be clunky and confusion prevails with Smartsheet encouraging all new users to request a paid account through the main admin, or creating a free trial account, which then needs downsizing to a 'free user'. This part could be much, much more transparent. Data security. Smartsheet is particularly shifty about where it stores data, and we never managed to get assurances that all our data could or would be stored in the EU, which is a fundamental requirement.

Review Source

JL

Jonathan L.  
Clinical Quality Assurance Manager  
Biotechnology  
Used the software for: 1-2 years

### "Great for project management and task scheduling/reporting"

August 22, 2024

4.0

Smartsheet has been a helpful and useful tool for organization and task/project management. being able to see/assign individuals natively and make sure people are being notified and updating tasks has helped for visibility of project status and employee wellbeing.

Pros

A powerful platform with excellent organizational features. I particularly like the ability to create timelines and easily switch between task and Gantt views. creating reports using filters and specific criteria is super helpful in seeing what employees are spending their time on and for getting prompt feedback about projects.

Cons

I wish I could sort by more than 3 criteria. Some reports I've made need one or two more levels of sorting or filtering than are available to really focus on what the report needs to tell me.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Cost and usability. Ease of access for additional users.

Review Source

CD

Connie D.  
Office manager  
Real Estate  
Used the software for: 1-2 years

### "Easy to use!"

April 6, 2025

5.0

I used SmartSheet as office manager for a real estate investment company. Managed our work orders this way.

Pros

The ability to keep track of projects and its many parts

Cons

Not as easy to use on mobile device. Definitely easier on a desktop

Review Source

EE

Eugen E.  
IT Controller  
Information Technology and Services  
Used the software for: 6-12 months

### "SmartSheet: Tool with spreadsheet-like interface"

April 21, 2025

5.0

Pros

It's so easy to use as a spreadsheet, allows to join files to messages, create expense subtasks between different tasks and adjust them

Cons

Smartsheet has some limits, however it's difficult to join large files, not able to preview, revise or see other previews before sending

Review Source

VR

Verified Reviewer  
directrice de comptes  
Marketing and Advertising  
Used the software for: 1-2 years

### "Précis et pour gagner du temps !"

January 27, 2025

5.0

J'adore le fait de réutiliser un échéancier existant comme gabarit !

Pros

Le niveau de détail possible est vraiment élevé.

Cons

La modification de dates une fois que les sous étapes sont existantes sont assez complexe.

Review Source

Harshit G.  
Financial Analyst  
Financial Services  
Used the software for: 6-12 months

### "A Versatile Tool for Complex Projects, but a Bit Overwhelming"

February 23, 2025

5.0

Pros

Its ability to work with traditional spreadsheet formats while also using it for more complex project management, like tracking timelines, budgets, and resources. The collaboration features, like shared sheets and real-time updates, are also a big plus.

Cons

The user interface can be a bit cluttered at times, making it hard to quickly find what you're looking for or learn all the advanced functions

Review Source

AM

Ahmed M.  
Human Resources Manager  
Import and Export  
Used the software for: 1-2 years

### "Smartsheet's Capabilities are Exceptional"

September 12, 2024

5.0

The experience I have with Smartsheet is superb. Smartsheet has exceptional features.

Pros

It is easy to manage and automate projects using Smartsheet. Smartsheet is a reliable and simple to implement solution.

Cons

I am impressed by the capabilities and flawlessness of Smartsheet. Smartsheet is amazing.

Review Source

KV

Kibamba V.  
Radio Presenter  
Broadcast Media  
Used the software for: 1-2 years

### "Efficient and effective with Smartsheet"

November 10, 2024

5.0

It is powerful for managing multi tier projects.

Pros

It makes it easy to assign projects and track progress. Also it is very intuitive hence it increases productivity.

Cons

It is great for project monitoring, nothing to dislike towards it.

Review Source

Thulasi K.  
Software engineer  
Computer & Network Security  
Used the software for: 1-2 years

### "Best tool for project management where i can manage very easily "

August 29, 2024

5.0

Over all I had a good experience in using smartsheet where I can manage my project with proper action items

Pros

Templates were most helpful for creating instantly new workspace

Cons

References are the one where it refer old sheets

Review Source

AE

Ann E.  
Psychologist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Track across projects and people"

December 3, 2025

5.0

Pros

Smartsheet is a dynamic way to track progress across projects and people. The AI interface to add quickly to dashboards makes it a breeze to populate summaries on the spot.

Cons

Sometimes the interface can be challenging for new users, but Smartsheet offers a variety of support options available.

Review Source

EJ

Eric J.  
Research Economist  
Government Relations  
Used the software for: 2+ years

### "Smartsheet as a PM resource"

August 29, 2024

5.0

We use smartsheet for project schedule tracking, schedule dashboards for clients, and some data collection. We have always been impressed with the ease of use and the support offered.

Pros

Easy to use with great collaboration features that allow for across team and client communication so everyone stays up to date on schedules or metrics.

Cons

I think the sheets and schedule features are a little more robust than their dashboard. Though all parts have steadily improved over the 5 or 6 years Ive used Smartsheet.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Enable more collaboration in an easier way both internally and with clients

Review Source

LM

Louise M.  
Chef de produit  
Retail  
Used the software for: 1-2 years

### "Très pratique et facile d'utilisation"

January 16, 2025

4.0

Pros

La praticité de ce logiciel, et sa facilité d'utilisation

Cons

Pas d'inconvénients notables sur ce logiciel

Review Source

OA

Oshikoya A.  
Associate,Sales and Lettings  
Real Estate  
Used the software for: 2+ years

### "Manage projects with Smartsheet"

September 10, 2024

5.0

Pros

I like how smartsheet is a versatile product that creates a collaborative environment across our team to work and manage our clients projects.

Cons

It makes project management easy , nothing to dislike towards it.

Review Source

MT

Mark T.  
Design Engineer - Systems Integration Lead  
Telecommunications  
Used the software for: 2+ years

### "Awesome Project Management Tool"

November 19, 2024

5.0

Smartsheet is a great excel alternative with many different enhanced options such as project management tools/views, assigning users to rows/tasks, comments, automation, dashboards, etc.

Pros

Ease of use while maintaining advanced features

Cons

Some times the desktop app can experience long load times during initial startup

Review Source

NT

Nathan T.  
Sales Agent  
Insurance  
Used the software for: Less than 6 months

### "Great software"

December 10, 2024

5.0

Smartsheet is a powerful, flexible tool, but can be expensive and complex to learn.

Pros

Very user friendly interface. Workflow is customizable. Great scalability.

Cons

Can be pricey for some companies. Can be a little difficult to learn when using advanced features.

Review Source

EC

Edwin C.  
Design Consultant  
Construction  
Used the software for: 2+ years

### "The Smartest Sheet"

November 4, 2024

5.0

Overall I am very happy with my experience with Smartsheet. Using it for note taking and tracking projects has been very straightforward.

Pros

Smartsheet has proven to be very useful when it comes to note taking during Meetings. It is very easy to create Templates that can be utilize throughout the company for other staffs to use.

Cons

It can be quite overwhelming in the beginning when starting out with Smartsheet. I would definitely recommend some lessons to undertake to learn the kind of templates you can create.

Review Source

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