# Page 7 | Smartsheet Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Smartsheet the right Project Portfolio Management solution for you? Explore 3479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/79104/Smartsheet/reviews

---

Smartsheet

4.5 (3479)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 7 - Reviews of Smartsheet

## Showing most helpful reviews

Showing 151-175 of 3479 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JP

Johnny P.  
UX Designer  
Computer Software  
Used the software for: 6-12 months

### "Get a bird's eye view of how you spend your time"

October 8, 2024

4.0

It was great overall! Smartsheet enabled me to accurately track how much time I spent on certain projects, which helped inform the billing team on how much to charge our partners for time spent on projects.

Pros

Smartsheet made it simple and intuitive to track my hours each week, which projects I was spending time on, and how many projects I had to work on.

Cons

There were some weird things about updating past records. Sometimes changes would revert to the suggested hour blocks. But that stopped after a few months.

Review Source

VJ

Vishal J.  
Senior executive  
Consumer Services  
Used the software for: 1-2 years

### "Smartsheet review"

November 19, 2024

5.0

Pros

Automated workflows reduce repetitive tasks and improve efficiency, such as reminders and status updates.

Cons

The pricing can be steep for small businesses or individuals,

Review Source

MS

Mike S.  
Supply Chain Manager  
Consumer Goods  
Used the software for: 2+ years

### "Easy to adopt and powerful out of the box."

October 11, 2024

5.0

I adapted to Smartsheets from Microsoft Project without any training or research. It is a powerful tool and easy to use.

Pros

Smartsheets has all the classic project management tools in an easy to use intuitive package. The ample suite of templates made getting started really easy.

Cons

The dashboard portions of the application took some getting used to.

Review Source

MP

Marissa P.  
Quality Engineer II  
Medical Devices  
Used the software for: 6-12 months

### "Overall Good Product for Project tracking"

November 6, 2024

3.0

Good for tracking projects but takes some time to learn all of the features.

Pros

Good for tracking projects and deadlines/tasks.

Cons

Hard to learn all of the features and set up a template.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Company wanted us to try smartsheet instead of excel.

Review Source

IK

Ibrahim K.  
Grants Writer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "PM & TM Program of All Time: Smartsheet"

August 17, 2024

5.0

Pros

Smartsheet facilities a wide range of features in one place. Task management, time clock, file sharing and project management are among the capabilities which I like most.

Cons

Kudos to the vendor technical team for maintaining zero issues on Smartsheet.

Review Source

JG

Jenny G.  
Senior Director  
E-Learning  
Used the software for: 1-2 years

### "Smartsheet - It will cut your workload considerabley!"

December 9, 2024

5.0

I love it. I keep track of so many projects and so many people that need to be a part of them.

Pros

I love the automations! It cuts down on so much work!

Cons

Some features as not as user-friendly as I would like to see.

Review Source

TN

Tina N.  
Graphic Designer  
Marketing and Advertising  
Used the software for: 1-2 years

### "My user experience with Smartsheet…"

October 1, 2024

5.0

Pros

I like how smartsheet has made project management easier. It enables a robust platform to manage tasks and collaborate with remote coworkers.

Cons

I have never faced challenges while working with it.

Review Source

EB

Eric B.  
Salesforce Administrator  
Banking  
Used the software for: 1-2 years

### "Smartsheet is a great back office tool"

September 23, 2024

5.0

I was tasked with using Smartsheet and setting up the Integration with Salesforce

Pros

Ease of use and easy Integration set up. I think this is a great back-office tool and recommend it.

Cons

sometimes it's slow. limited on systems to integrate with

Review Source

SS

Shawna S.  
Business Development and Marketing Manager  
Construction  
Used the software for: 6-12 months

### "The Product has potential, but a long way to go to compete with Excel and Other products"

April 12, 2025

2.0

My overall experience was not great. below average at best

Pros

I like that smartsheet was an option alternative to excel

Cons

I disliked most things about smart sheet. It wasn't user friendly and felt very beta

Review Source

NS

Nicholas S.  
Team Lead - Training, Systems and Processes  
Restaurants  
Used the software for: 2+ years

### "Smartsheet Rocks!! Invest Time In Learning The Sysem Well And Watch The Benefits Roll In"

July 18, 2024

5.0

Extremely, extremely positive! Smartsheet has allowed us to think about our processes in a totally different way.

Pros

I love how you are able to completely customize solutions for your process/problem. If you need an excel spreadsheet with cross functional tools embedded, Smartsheet can do it. If you are simply looking to send out a form and gather some info, Smartsheet can it AND help you visualize it. There are endless use cases where the flexibility of Smartsheet has played a vital role in our project success.

Cons

They are slower to roll out very impactful changes brough forward by the community and I feel they have not captialized on bringing some pivot table like features from Excel into the Sheet Summary area of Smartsheet Sheets.

Review Source

SE

Samuel E.  
Database Administrator  
Retail  
Used the software for: 1-2 years

### "Great Tool"

November 11, 2024

4.0

Effective for project management, but lacks some deep customization.

Pros

Smartsheet streamlines project tracking for collaborative teams.

Cons

Smartsheet has limited customization options for complex workflows.

Review Source

Raavi P.  
Consultant  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "smart sheet tool was very user friendly tool we can easy handle "

August 7, 2024

5.0

Over all I had very good experience where I can create and handle project time lines and handle actions and progress of the project in one tool

Pros

In smart sheet mostly I like the workflows where I can create alerts to manage my actions without manual effort

Cons

While creating new workspace from another workspace the references are referring to the old one where we need to change manually

Review Source

MC

Michael C.  
Sr. Director Professional Services  
Human Resources  
Used the software for: 2+ years

### "Smartsheet - A fantastic tool for collaborating in real time"

November 22, 2024

5.0

Overall a cloud based app for Project tracking is great to collaborate in real time with internal stakeholders and external customers

Pros

Extremely easy to use and collaborate internally and externally with stakeholders

Cons

Lacks some of the robust features that similar products like MSFT Project have to offer

Review Source

BL

Brandon L.  
Head  
Arts and Crafts  
Used the software for: 1-2 years

### "Getting that data"

October 6, 2024

5.0

Overall a go to app when needing to crunch data and get to the root😏

Pros

A simple app made for simplifieing data on a wide scale.

Cons

Hard to use out the box. Needs some experience but once you get the hang of it youll spreadsheet everything.

Review Source

AO

Amos O.  
Procurement Manager  
Education Management  
Used the software for: 1-2 years

### "Number one event management solution"

September 15, 2024

5.0

Pros

I love the friendly user interface which makes it easy to use and manage events

Cons

The support is unreliable at times which is a downside

Review Source

JG

Johnstone G.  
Quality Control Manager  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "My Experience With Smartsheet"

September 16, 2024

4.0

We have had an easy time managing and planning projects and tasks thanks to Smartsheet.

Pros

Handling business projects and tasks has been easy thanks to Smartsheet. It is not only well equipped but also cost friendly customization is easy.

Cons

All the features are great - zero problems.

Switched from

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)[Visio](https://www.capterra.com/p/201133/Visio/)

We find Smartsheet to be less complex and delivers even on most complex project management needs.

Review Source

MM

Melissa M.  
HEDIS Pends Project Manager  
Insurance  
Used the software for: 1-2 years

### "Smartsheet is the best"

October 6, 2024

4.0

I love Smartsheet. It is a great way to track projects and work.

Pros

I like it is easy to work with other team members in Smartsheet and track progress.

Cons

In the project folders there were a few items that could be improved, but I can't remember specifics at this time because it wasn't a big deal.

Review Source

ML

Megan L.  
Training  
Information Technology and Services  
Used the software for: 1-2 years

### "Helpful Tool for Project Management Processes"

November 12, 2024

5.0

Pros

Smartsheets is great for workflows and reporting. It makes life so much easier when you are trying to find data that is associated across multiple aspects of an organizations.

Cons

None other than just the learning curve to get started.

Review Source

EG

Elvison G.  
Business Architecture Supervisor  
Food & Beverages  
Used the software for: 6-12 months

### "Smartsheet for project management"

October 28, 2024

5.0

I use Smartsheets to manage my projects at my workplace.

Pros

With Smartsheet I can manage my projects easily and efficiently thanks to its customizable nature and wide range of integrations.

Cons

At first it was a little difficult for me to adapt and to be able to see the changes that other people make you have to refresh since it is not updated in real time.

Review Source

SC

Shawn C.  
Director Strategic Initiatives  
Information Technology and Services  
Used the software for: 2+ years

### "Solid flexible solutions"

July 26, 2024

4.0

Pros

Collaboration, communication, taking the work out, automation.

Cons

Syntax for Formulas, Limited widgets and dashboard design

Review Source

VR

Verified Reviewer  
Advisor  
Entertainment  
Used the software for: 2+ years

### "Best alternative to MSExcel "

September 28, 2024

5.0

Pros

Smart sheet is super easy to learn and use, gives a better option for MS Excel, collaborates really well with MS Office Suite

Cons

Features are quite easy to implement hence sometimes gets confused with Excel

Review Source

FM

Fanne M.  
CEO and Publishing Editor  
Publishing  
Used the software for: 2+ years

### "Project management made easy with smartsheet"

September 2, 2024

5.0

Pros

It enables a robust platform to manage tasks and collaborate with remote coworkers.Also i like how it makes project management easy.

Cons

Smartsheet has been great and my experience with it was great , so ni dislike.

Review Source

VR

Verified Reviewer  
Senior director NPI  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Good project management tool"

August 8, 2024

3.0

I would use this software for future project management tools

Pros

Smartsheet is a good project management tool. It helps you track your grouped dependencies and exported and clear GANTT chart

Cons

The sub-tasks were hard to manage within the tool or it wasn’t as intuitive

Alternatives considered

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Reason for choosing Smartsheet

Better project management tool that has features to help communicate ti the broad audience

Review Source

Naresh B.  
Analyst  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "One best tool where the workflow made my work very for quick updates "

August 9, 2024

5.0

I had very good experience using smart where I can track progress of the project in one tool

Pros

The best thing was the customisation of dashboards and defaults templates that saves lot of time

Cons

The sheet references where I need to change manually

Review Source

BA

Bianca A.  
Administrative Assistant  
Retail  
Used the software for: 2+ years

### "Smartsheet is great!"

October 29, 2024

5.0

Overall I really enjoy using Smartsheet, it has made it easier to work together amongst our organization!

Pros

These ease of navigating the website. I like how easy it is to co-work on documents together as well!

Cons

There isn't much I dislike about Smartsheet

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.