# Page 8 | Smartsheet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Smartsheet the right Project Management solution for you? Explore 3508 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79104/Smartsheet/reviews --- Smartsheet 4.5 (3508) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Smartsheet ## Showing most helpful reviews Showing 176-200 of 3508 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MP Marissa P. Quality Engineer II Medical Devices Used the software for: 6-12 months ### "Overall Good Product for Project tracking" November 6, 2024 3.0 Good for tracking projects but takes some time to learn all of the features. Pros Good for tracking projects and deadlines/tasks. Cons Hard to learn all of the features and set up a template. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Company wanted us to try smartsheet instead of excel. Review Source CS Chitturi S. IT Compliance Engineer II Pharmaceuticals Used the software for: 6-12 months ### "Review of Smartsheet" August 29, 2024 5.0 Overall, my experience with Smartsheet has been positive. Smartsheet’s flexibility in handling various types of workflows and projects is a significant advantage. Smartsheet remains a reliable and effective tool for project management and collaboration, particularly for teams looking for a balance between functionality and ease of use. Pros It has a user-friendly interface that combines the familiar look of spreadsheets with powerful project management features. Additionally, its robust collaboration tools, such as real-time updates, commenting, and file sharing, make it easy for teams to work together efficiently. Cons Though Smartsheet has lot of Pros. There are some Cons too. It has Limited advance features, Performance issue with large data sets, and it is expensive when compared with other applications. Review Source MC Michael C. Sr. Director Professional Services Human Resources Used the software for: 2+ years ### "Smartsheet - A fantastic tool for collaborating in real time" November 22, 2024 5.0 Overall a cloud based app for Project tracking is great to collaborate in real time with internal stakeholders and external customers Pros Extremely easy to use and collaborate internally and externally with stakeholders Cons Lacks some of the robust features that similar products like MSFT Project have to offer Review Source SE Samuel E. Database Administrator Retail Used the software for: 1-2 years ### "Great Tool" November 11, 2024 4.0 Effective for project management, but lacks some deep customization. Pros Smartsheet streamlines project tracking for collaborative teams. Cons Smartsheet has limited customization options for complex workflows. Review Source JP Johnny P. UX Designer Computer Software Used the software for: 6-12 months ### "Get a bird's eye view of how you spend your time" October 8, 2024 4.0 It was great overall! Smartsheet enabled me to accurately track how much time I spent on certain projects, which helped inform the billing team on how much to charge our partners for time spent on projects. Pros Smartsheet made it simple and intuitive to track my hours each week, which projects I was spending time on, and how many projects I had to work on. Cons There were some weird things about updating past records. Sometimes changes would revert to the suggested hour blocks. But that stopped after a few months. Review Source EG Elvison G. Business Architecture Supervisor Food & Beverages Used the software for: 6-12 months ### "Smartsheet for project management" October 28, 2024 5.0 I use Smartsheets to manage my projects at my workplace. Pros With Smartsheet I can manage my projects easily and efficiently thanks to its customizable nature and wide range of integrations. Cons At first it was a little difficult for me to adapt and to be able to see the changes that other people make you have to refresh since it is not updated in real time. Review Source AS Alyx S. Owner Construction Used the software for: Less than 6 months ### "Smart sheet is definitely Smart!" February 10, 2025 4.0 Pros I love how you’re able to edit your documents for work on the go, they have real time team collaboration, and very easy ways to connect many apps! Cons The customization limitations they have, very few of them. Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Reason for choosing Smartsheet Smart sheet seemed way more intuitive, interesting, and had more ways to connect accounts and have custom things. Review Source ML Megan L. Training Information Technology and Services Used the software for: 1-2 years ### "Helpful Tool for Project Management Processes" November 12, 2024 5.0 Pros Smartsheets is great for workflows and reporting. It makes life so much easier when you are trying to find data that is associated across multiple aspects of an organizations. Cons None other than just the learning curve to get started. Review Source JL Joaquin L. Technical Project Manager Internet Used the software for: Less than 6 months ### "Useful but there are better solutions on the market" February 19, 2025 3.0 Pros It has many features integrated on one software Cons Sometimes it does not work as expected. For example the form feature. Review Source EN Edmond N. Research Project Support Coordinator Research Used the software for: 6-12 months ### "A tremendous tool for efficiently managing and coordinating our research projects." August 17, 2024 5.0 I also valued Smartsheet's robust reporting functionalities. The platform facilitated the generation of real-time reports, offering valuable insights into the advancement of projects, allocation of resources, and identification of potential bottlenecks. These reports played a crucial role in keeping stakeholders well-informed and facilitating data-driven decision-making. Pros Smartsheet's collaborative tools were very impressive. The feature of sharing sheets with team members, assigning responsibilities, and setting permissions ensured a synchronized understanding among all individuals and facilitated their effective contribution. By improving communication, the danger of miscommunication or duplicated efforts is minimized, which is essential for keeping the project on track. Cons Smartsheet's adaptability is a strong point, it can also result in discrepancies in how various team members configure and oversee their sheets. In the absence of explicit instructions, this might lead to a dearth of uniformity among projects, hence complicating the task of upholding a unified project management methodology. Switched from [Adobe Workfront](https://www.capterra.com/p/268205/Adobe-Workfront/) Although Adobe Workfront has the capability to link with numerous technologies, the process of configuring and managing these integrations can be arduous. Review Source MS Mike S. Supply Chain Manager Consumer Goods Used the software for: 2+ years ### "Easy to adopt and powerful out of the box." October 11, 2024 5.0 I adapted to Smartsheets from Microsoft Project without any training or research. It is a powerful tool and easy to use. Pros Smartsheets has all the classic project management tools in an easy to use intuitive package. The ample suite of templates made getting started really easy. Cons The dashboard portions of the application took some getting used to. Review Source BR Bethany R. Communications Manager Hospital & Health Care Used the software for: 2+ years ### "Helpful Project Tracking Tool" December 31, 2024 4.0 Smartsheet has been a helpful tool to track project status, especially when a project involves people from various departments. Pros Smartsheet provides a simplified way to organize projects or events that involve a group of people. It makes tracking the tasks that are outstanding and completed very easy. At quick glance, I can see what still needs to be done, and which person is assigned to that task. I particularly like being able to use colors (green, yellow, red) to visually mark what needs attention. Cons I wish there was a way to customize the view more, so that it could be branded to match our organization. Review Source BA Bianca A. Administrative Assistant Retail Used the software for: 2+ years ### "Smartsheet is great!" October 29, 2024 5.0 Overall I really enjoy using Smartsheet, it has made it easier to work together amongst our organization! Pros These ease of navigating the website. I like how easy it is to co-work on documents together as well! Cons There isn't much I dislike about Smartsheet Review Source RG Roman G. Information Technology Audit Human Resources Used the software for: 6-12 months ### "Great customizable project management tool" April 9, 2025 5.0 Great tool for project management needs of project managers. Pros Allows proper and clean organization of tasks, can be customized to specific needs of the project and allows monitoring of tasks to allow timely view of tasks that are behind schedule. Cons Could become a bit costly if you start to add additional ad-ons (for example time tracking) Review Source MW Mark W. Project Manager Education Management Used the software for: 2+ years ### "Reasonably Smart Sheets" August 19, 2024 4.0 Positive on the whole, almost entirely down to the functionality of the product. I've self-taught and used forums/Youtube to learn how to do more complex builds, and managed to create a really effective ecosystem of sheets, reports and dashboards with no training. Value seems ok, ultimately you might find your bill gets quite hot if onboarding more and more users. Pros Modular, customisable, fairly rapidly evolving platform. Familiar UI with many common features to Excel / MS products, so very easy to pick up and eventually master. Smartsheet is a bit lego-ish in that you can build more or less anything you want with a mid-level subscription. The user-populated forums are a really good resource, you'll find plenty of potential and actual answers by simply searching for what you're trying to achieve/fix. Free users able to collaborate with sheets/reports/dashboards without an account (although not without headaches - see below), which allows for effective collaboration on projects. Cons Customer support is hit and (mainly) miss. Getting timely answers to account questions is not a reliable process and effective account management seems to be a service Smartsheet would rather upsell than provide as a standard offering. Some basic functionality is missing, as verified by a few searches on user forums. That said, Smartsheet do roll out updates fairly regularly which can hit the spot, depending on what you're hoping for. Being able to share with non-account holder colleagues as 'free users' has been great, albeit the onboarding process can be clunky and confusion prevails with Smartsheet encouraging all new users to request a paid account through the main admin, or creating a free trial account, which then needs downsizing to a 'free user'. This part could be much, much more transparent. Data security. Smartsheet is particularly shifty about where it stores data, and we never managed to get assurances that all our data could or would be stored in the EU, which is a fundamental requirement. Review Source MM Melissa M. HEDIS Pends Project Manager Insurance Used the software for: 1-2 years ### "Smartsheet is the best" October 6, 2024 4.0 I love Smartsheet. It is a great way to track projects and work. Pros I like it is easy to work with other team members in Smartsheet and track progress. Cons In the project folders there were a few items that could be improved, but I can't remember specifics at this time because it wasn't a big deal. Review Source AJ Abby J. Admin assist Computer Networking Used the software for: 1-2 years ### "Does the job!" November 10, 2024 5.0 This helped my team improve our communication skills and I’m glad I use it Pros It worked wonders for my team and allowed us to better communicate with each other Cons It was hard to set everyone up and make them familiar but once we did it was fine Review Source AM Ahmed M. Human Resources Manager Import and Export Used the software for: 1-2 years ### "Smartsheet's Capabilities are Exceptional" September 12, 2024 5.0 The experience I have with Smartsheet is superb. Smartsheet has exceptional features. Pros It is easy to manage and automate projects using Smartsheet. Smartsheet is a reliable and simple to implement solution. Cons I am impressed by the capabilities and flawlessness of Smartsheet. Smartsheet is amazing. Review Source TA Tolga A. Marketing Executive Information Technology and Services Used the software for: 1-2 years ### "Versatile Project Management Tool with Powerful Collaboration" November 4, 2024 4.0 Smartsheet is a versatile and powerful tool, well-suited for teams that want a mix of project management and spreadsheet functionality. It shines in collaborative environments, making it easy for team members to stay connected and organized. Pros Excel like interface with project management with customizable workflows and automation. Cons Price can be expensive and there are limited offline functions. Review Source BG Bill G. Account Executive Marketing and Advertising Used the software for: 2+ years ### "Smartsheet is ok" November 8, 2024 2.0 Pros I like that it is very versatile and you can do many thing. Cons Hard to set up new workflows. They rely too heavily on paid implementation Review Source BL Brandon L. Head Arts and Crafts Used the software for: 1-2 years ### "Getting that data" October 6, 2024 5.0 Overall a go to app when needing to crunch data and get to the root😏 Pros A simple app made for simplifieing data on a wide scale. Cons Hard to use out the box. Needs some experience but once you get the hang of it youll spreadsheet everything. Review Source MB Morgan B. Director of Operations Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Not Necessary for Our Business" October 21, 2024 3.0 Smartsheets works well for what it is but was never a must-use product in our repertoire. Pros Smartsheet worked well overall and had great automation capabilities Cons Personally, I don't see the need for Smartsheet with so many other products on the market. Review Source JL Jonathan L. Clinical Quality Assurance Manager Biotechnology Used the software for: 1-2 years ### "Great for project management and task scheduling/reporting" August 22, 2024 4.0 Smartsheet has been a helpful and useful tool for organization and task/project management. being able to see/assign individuals natively and make sure people are being notified and updating tasks has helped for visibility of project status and employee wellbeing. Pros A powerful platform with excellent organizational features. I particularly like the ability to create timelines and easily switch between task and Gantt views. creating reports using filters and specific criteria is super helpful in seeing what employees are spending their time on and for getting prompt feedback about projects. Cons I wish I could sort by more than 3 criteria. Some reports I've made need one or two more levels of sorting or filtering than are available to really focus on what the report needs to tell me. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Cost and usability. Ease of access for additional users. Review Source EB Eric B. Salesforce Administrator Banking Used the software for: 1-2 years ### "Smartsheet is a great back office tool" September 23, 2024 5.0 I was tasked with using Smartsheet and setting up the Integration with Salesforce Pros Ease of use and easy Integration set up. I think this is a great back-office tool and recommend it. Cons sometimes it's slow. limited on systems to integrate with Review Source VR Verified Reviewer Project Manager Market Research Used the software for: 2+ years ### "Powerful features" November 18, 2024 5.0 Pros Application is easy to use and very powerful features. Cons Some of the features can get complex at times. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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