# Practice Director EHR Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Practice Director EHR Software - reviews, pricing plans, popular comparisons to other Optometry products and more. Source: https://www.capterra.com/p/79132/Practice-Director/alternatives --- # Practice Director EHR Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Practice Director EHR ## What is Practice Director EHR? Practice Director Software is created and owned by Williams Group, the worldwide leader in eyecare practice management consulting. Our team has over 100 years of experience in the eye care industry. ## What is Practice Director EHR used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Optometry](https://www.capterra.com/optometry-software/) Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $6900 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Practice Director EHR?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.practicedirector.com/&name=Practice Director EHR) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Practice Director EHR 3.5 (11) VS. [4.5 (203)](https://www.capterra.com/p/124589/RevolutionEHR/reviews/) Starting Price $6900 per user, per month Starting Price $319 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (11) Ease Of Use 4.4 (203) Value For Money 3.4 (5) Value For Money 4.5 (173) Customer Service 3.7 (11) Customer Service 4.5 (196) ## Practice Director EHR alternatives [4.0 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.2 (102)](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars Highest Rated [4.8 (56)](https://www.capterra.com/p/143827/Liquid-EHR/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) [4.1 (239)](https://www.capterra.com/p/122691/Nextech-Practice/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/122691/Nextech-Practice/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Charting 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. E-Prescribing 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Transmit prescriptions to pharmacies electronically Coding Assistance 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatically generates E/M codes based on information collected during patient charting Compliance Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders Meaningful Use Certified 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged Patient Records Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Practice Director EHR 17 features Manage various aspects of appointments including booking, rescheduling, canceling Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Automatically generates E/M codes based on information collected during patient charting Track and report regulatory data to either internal management or external stakeholders Store, manage, and track all electronic documents in a centralized location Electronic storage of drug information such as name, brand, appearance, etc. Transmit prescriptions to pharmacies electronically Serves Optometrists Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Track and manage inventory levels to maintain proper supply Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged Manage billing and payments for a healthcare provider Certified for healthcare IT products based on the results from ONC-ATL Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Get Advice We can help you find the software with the features you need. Features 3.3 (11) 3.3 Based on 11 reviews ## Pricing Value for money 3.4 (5) Basic $6,900 Value for money 3.4 (5) 3.4 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (11) 3.7 Based on 11 reviews ## User reviews Overall rating 3.5 Based on 11 reviews Filter by rating 5(4) 4(2) 3(2) 2(0) 1(3) Mentioned topic Sorted by most recent JC Jennifer C. manager Hospital & Health Care ### "Practice Director is great for optometry practices" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 10, 2022 Pros This is the first ehr program that has everything in one program from scheduling to billing Cons I would prefer it be web based rather that installed on our computers Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LP Lori P. office manager Medical Practice ### "my one concern" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 17, 2022 Excellent customer service, user friendly Pros Ease of use, Excellent customer service, user friendly Cons Updates are sometimes more annoying than helpful Reasons for choosing Practice Director EHR It was the existing EHR of the practice Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MK Mark K. Doctor, CEO Medical Practice ### "Exercise Extreme Caution" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 30, 2019 This system is the worst I have ever encountered. The absolute nadir. If my practice were newer or smaller or unable to withstand the financial upheaval caused by this EMR and this company's lack of support, we would have gone under. I encourage extreme caution. Pros The best I can say is that, after years struggling with this software and hundreds of thousands of dollars of "false credits" generated spontaneously by a required update, I was able to achieve a brief period of relative calm with the company and the system. Then the latest "update" came out and the system is now nigh unusable. Staff is non-responsive and masterful at excuses. Cons Too numerous to mention. In my view, this EMR's inefficiencies are a threat to a practice. We have a large and experienced staff and we struggle mightily with it just to stay afloat. 1. Poor support, actually aggressive personnel if you ask too many questions. 2. Inefficient accounting system. Unable to run reports. Unable to accurately invoice. Unable to access an invoice after 1.5 months when some payers take longer than that. 3. Latest update simply doesn't function and staff responds "Huh. We'll have to talk to developers." After more than a week waiting for a call back, company's staff cannot answer basic questions as to system performance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EM Everett M. optometrist ### "Never got comfortable using" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 January 16, 2018 Pros It is good for doing narrative type encounters because you can just type in paragraphs. If the encounter has a commonly used code it makes it easier because it can be hard to find diagnoses. Cons EHR encounters are difficult to perform and not like a real chart. It is not Windows based so I never got comfortable with the setup. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Tim B. Owner-optometrist Medical Practice ### "Function But Clunky, More refinements would be nice sothat fewer cliks were needed" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 20, 2017 Pros Very Decent Software for the price. Completely functional with Electronic prescribing capability and ability to link to billing clearinghouse Cons Level of customization is poor, Output of reports uses a lot of paper since it prints an exact graphical copy of the record instead of extracting the info and making a letter. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jay C. Owner Medical Practice ### "There's way better" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.5 1.5 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 April 14, 2016 Pros The staff at Practice Director have been great. I liked that I had a specific support person. She was fast and knowledgeable. Software is acceptable for a very small and slow office. However the in-office patient tracker was great. In-office server based, stable and sometimes fast. Cons This software was the bottleneck in our office. All of the calls for tech support were because there was a problem in updating and that happened frequently. Few aspects are intuitive and most steps are a work-around. There is not a place for medication allergies...but there is a work around. Reporting is not interactive - it's basically a picture of the data. Also, this software can not handle anything complex in terms of contact lenses -- no place for things like toric PCs, D/N designation with multifocal SCLs, or bitorics. You will be confined to pull-down boxes (cumbersome) that are just big enough for simple data. Customization options are minimal. Also, printing patient records is 7-8 pages minimum -- even for something as simple as CL or IOP check. Also, this software keeps blasting alerts at inappropriate times...like when you open patient demographics. That means that we can't have the volume on our PCs up to hear interoffice messaging. Oh, and if the only way to multitask is to open (and sign into) multiple windows. If you move from scheduler to EHR and back to scheduler in the same window, you will not go back to where you were. Maddening. Or, if you want to look at previous CL orders, then previous glasses orders, you need to search for the patient again to find the glasses orders. We also had ludicrous alert windows: since this software does not auto-save, you need to save drafts manually, but when you do, an alert window pops up to ask you if you want to save a draft. You have only two choices: click "OK" or cancel the window. Why? There are also pop-ups regarding saving changes, even if there are no changes made. Basically, few things are smooth and easy with this software and maybe that's fine if you have as much time as you want to mess with it. But if you are busy and in the weeds, this software will raise your blood pressure. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BL Brandt L. ### "" 1.5 Overall Rating 1.5 1.5 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 October 30, 2013 I have a business background and started consulting regularly with optometric practices shortly after getting my MBA. My comments on Practice Director come from a little over a year of working with their software, pulling data, talking with them on the phone, and working with the staff on different issues. I also connect with the optometrists on the length of time required to enter records in Practice Director, as this is an important part of our flow. I want to briefly mention two main areas where I think Practice Director falls short. Ease of entry - This could be much better. We have changed the flow of the office using Practice Director to have staff input data because it is such a drain on time. Even pulling up a schedule for the right doctor is incredibly frustrating. My experience is that it generally takes about two to three times the effort necessary to access something. The doctors estimate that it took about 3 minutes less per patient to input patient data with the prior Practice Management software. Add up the number of patients most doctors offices see, and 3 minutes per patient additional is huge. (Note that the additional time per patient in this case is after over three years of working with the software, so the additional time per patient isn't just growing pains.) Data availability - From my standpoint, this is the most frustrating part. The most basic business class will tell you that you always have to know how much money is coming in, and how much money is going out. I tried to pull these numbers when analyzing optical effectiveness but could only pull the amount that we bill. Quite honestly, the amount that we bill doesn't matter; what matters is the amount that we get paid. I called Practice Director about this, and they said it couldn't be pulled unless I wanted to pay their engineers to write a script to do so. I have tried to analyze patient demographics, insurances, hours, doctor effectiveness, and many other things. Without exception I have found that if I wanted reliable data, I had to have the staff manually keep track of the data, then wait until we had a large enough sample size to be statistically relevant. As a consultant, I have found that I need to spend at least three times longer with this practice because my hands are tied due to lack of data available in Practice Director. For the above reasons, and some that I'm sure I'm forgetting, I'm researching other practice management software to recommend to optometric practices I consult with. Note: to be fair, Practice Director just released an update that includes easier availability of statistics, but I haven't had time to fully feel it out yet. Previous updates have been a let-down, but maybe this one is better? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS David S. ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 4, 2013 When I opened my practice, one of my biggest concerns was finding the right EHR software. I had heard horror stories from friends who had chosen poorly and paid dearly in time, lost income, and stress. Fortunately, a friend recommended Practice Director, and choosing this software turned out to be the best decision that I made when opening the practice. I love the system’s ability to implement all aspects of my business from the EMR to Scheduling to Accounting, and of course Billing. Everything is tied together in a very sensible, easy-to-understand format. My practice works with a large number of insurance companies, and Practice Director does an exceptional job of managing the flow of insurance payments so that nothing “falls through the cracks”. The training modules are easy to follow, and my staff has never had even one complaint about the system. Above all else, the customer support at Practice Director is unmatched. Any time I need assistance, I am able to speak with a person on the phone (as opposed to sending an email into space and hoping for a reply). The support staff genuinely cares about the clients, and they are always able to answer my questions. I highly recommend Practice Director to anyone who is starting a practice, making the switch from paper to electronic records, or making a change from a different software. It’s the best decision you can make for your practice! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SE Shannon E. ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 4, 2013 I have found Practice Director to be easy to use and meet all of my practice's needs. I have been using it for a little less than 2 years now, and haven't had any issues come up and have never been down. We've used support a few times, mainly for "how do you do this" questions and have always had quick and accurate answers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jason M. ### "" 4.5 Overall Rating 4.5 4.5 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 1, 2013 We practice in a rural area in Iowa, so we see a wide range of patients that covers all aspects of optometric care. We have been using Practice Director (PD) since 2007. There has been many improvements and updates and the system just keeps getting better. Overall it has been very stable and easy to run from an infrastructure/IT point of view. Staff picked it up quickly and its hard to remember what it was like when we still used paper records. The biggest benefit to EMR was the efficiency gained by my front desk staff. No more looking for charts and insurance filing was streamlined. In fact, my insurance coordinator can now remote in and work from home on bad weather days, after hours, etc. We chose PD based on the level of service. Your software is the lifeblood of your office and waiting 24 hours or longer for someone to get to you if there is a problem is unacceptable IMO. We wanted folks we could talk to. No software does exactly what ever doc wants so you have to understand when you make a change you will need to adapt your systems to meet your needs and those will be different from office to office. PD has folks that have worked in offices so they know what it is like on the front lines. If you are looking at software I would recommend taking a hard look at PD. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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