# MaximEyes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MaximEyes the right Optometry solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79135/MaximEyes/reviews --- MaximEyes 4.4 (45) [View alternatives](https://www.capterra.com/p/79135/MaximEyes/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MaximEyes Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews CM Courtney M Optometric TechnicianHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Charting exams are intuitive, E Prescribe system works seamlessly, and patient record management is easy to learn.“ March 6, 2024 MH Mona H Practice AdministratorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “We still haven't been able to get our Visual Field machine to integrate with the imaging software.“ February 3, 2022 TM Tory M CEOMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “They continue to improve and now have what looks to be an outstanding product with a continuous commitment to the best customer service out there.“ April 17, 2023 JN Julie N ODMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The superbill/accounting portion is not as intuitive as something like quickbooks. If I change a $ item, it should refresh automatically, but it doesn't“ July 8, 2020 MH Mona H Practice AdministratorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “I like the ease of use of Maximeyes and I love that we can customize it the way we need for our office.“ February 3, 2022 KD Kaleb D OptometristMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Some of the software feature are not as sleek as other products.“ July 6, 2020 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JG John G. Administrator Hospital & Health Care Used the software for: 2+ years ### "MaximEyes user since it was first available in Ohio." October 9, 2023 4.0 We like MaximEyes for all of its features. Pros Integration of other software apps has been very nice. CLX, FramesData have helped us tremendously. Cons There are many features not in the forefront that could be trained on better. Review Source JO Jennifer O. Owner/ Optometrist Health, Wellness and Fitness Used the software for: 6-12 months ### "MaximEyes for EHR" August 5, 2023 5.0 Great staff support and a much easier transition from another EHR and the paper files Pros Accessible support and layout mimicking paper EHR Cons Closing visits for billing still in process of learning best practices. Need expansion for EDr direct ordering for CLs and other labs Reason for choosing MaximEyes Other doctors have been using MaximEyes and recommended the ease of use for their EHR Switched from [Eyefinity Encompass](https://www.capterra.com/p/156685/Eyefinity-EHR/) Attentive and on time transition of servies Review Source EH Erik H. IT Manager Medical Practice Used the software for: 2+ years ### "Doesn't Scale Well" April 12, 2017 2.0 It's hard to recommend MaximEyes to any larger practice, though smaller ones with less data volume might not have the problems we're facing. We've been using it for years and have likely outgrown it. A new version is supposed to be in the works for 2017, but we haven't seen it yet. Pros It covers all the bases we need in our practice Doctors, technicians, and staff don't have any issues getting around in it Regular updates to stay in compliance Support staff are very helpful and professional Cons Our multi-location, 55 person operation seems to overtax this system. We have to use two separate pieces of software to work, not one contiguous application Data transfers between the two sides can be problematic Our large data set running on a file-based database cripples it when running reports Some issues with support staff causing disruptions in production by connecting to the servers to make changes during business hours (corrected with IT controls on our side) Review Source Response from First Insight June 1, 2017 Erik, thank you for sharing your comments and suggestions about MaximEyes. We want to keep improving our products and support, and the best way to do that is with your feedback. We have been working closely with Smart Eyecare to resolve any outstanding issues. We are pleased to hear that MaximEyes EHR is running smoothly without any complaints in your practice. We will continue to work with you on any other issues reported towards a resolution. Our senior product manager has contacted you about scheduling a time to see a demo of the new version of MaximEyes practice management software (PMS) that is currently in development. The new PMS will be on the same SQL platform as MaximEyes EHR and will enhance syncing and functionality between MaximEyes EHR and PMS. Please email maximEyes@first-insight.com if you have any other issues. MaximEyes by First Insight. CM Courtney M. Optometric Technician Hospital & Health Care Used the software for: 2+ years ### "Well Established EHR" March 6, 2024 5.0 Loved using MaximEyes! As someone who had never interacted with an EHR previously, it was very easy to learn and adapt to. Pros Charting exams are intuitive, E Prescribe system works seamlessly, and patient record management is easy to learn. Cons Some content was not accessible if internet went down Review Source SF Susan F. Optometric Physician Health, Wellness and Fitness Used the software for: 2+ years ### "Good for a heavily medical office" November 14, 2023 5.0 The customer service is always top notch! Pros I have used maximize since 2008. I looked at other EHRs over the years but stuck with Maximeyes because it was so much better for recording medical findings. Cons All EHRs are inherently going to have issues. Review Source DB David B. owner Medical Practice Used the software for: 2+ years ### "all in one boosts our efficiency" August 14, 2022 5.0 Our overall experience has been very positive and would highly recommend this product to other optometric practices. Pros The ability to customize so many things within the software to allow it to work with our workflows and ways of thinking about our practice Cons Certain features can be a little on the slow side - like creating documents from the chart. Review Source JL Jeanette L. Optometrist/ owner Medical Practice Used the software for: 2+ years ### "Customizable EHR that can enhance your office flow and needs of the various departments in an optometry practice" June 8, 2017 4.0 The MaximEyes team are very loyal and I have gotten to know them for the past 12 years. They are innovative and always looking ahead. That meets the needs of my patients here in the Silicon Valley. Once I switched to their program, I could never go back to paper, and have embraced all the changes that have continued to evolve over time. Pros MaximEyes not only meets all the government regulations but is forward thinking in trying to reduce doctor and staff time to complete patient files. Customer support is excellent and they will try to help you immediately resolve any problems at hand. They have many experienced engineers that are very helpful. They value constructive comments and will try to implement and add new features or upgrades if it enhances the experience for all of their users. Unlike many programs out there that are rigid and your office flow and policies have to conform to the program, MaximEyes can be customized to each office needs Cons The upgrades do not come as fast as you would like but are forward thinking and always there to improve efficiency. They are working at more practice management analytics, but for now that area is limited Review Source GK Gretta K. Office Manager Medical Practice Used the software for: 2+ years ### "Maxim Eyes Review" October 29, 2021 3.0 Customer support is in India. You have to stay connected with them online or by phone while they 'look into' the problem you are having. Most I have used have a way to log tickets, they investigate then get back with you as opposed to tying you up for ever how long they need to fix the issue. Pros I really do not like any features about this software. Cons It is very basic and outdated. It works like an excel workbook. Review Source Response from First Insight August 3, 2022 Hi Gretta. Thank you for your review. Our company recently launched our newly redesigned all-in-one MaximEyes.com EHR and practice software so all MaximEyes customers can now upgrade to the new version. No more jumping between two databases. If you would like more information about upgrading to MaximEyes.com, please email maximeyes@first-insight.com and we can get you started! Thank you. MM Marlene M. Bookkeeper Medical Practice Used the software for: 2+ years ### "Maximeyes Software" July 7, 2020 5.0 I really like the ease of filing insurance thru Maximeyes. It is like an all in one product. Appointment scheduling, billing, filing insurance. Pros Maximeyes is easy to use . We have used this product since 2005 and and have seen many changes over the years . It was easy to configure it to our office needs. Cons The scheduler wish we could make a little different but it is doable. Running reports can get a little tricky wish there were a few more options on there. Reason for choosing MaximEyes Ease of use of product and of course the cost was also a factor. It gave us a lot more function than other products that we reviewed. Review Source DB David B. Optometrist/Owner Medical Practice Used the software for: 2+ years ### "Best Optometric Software Out There" July 31, 2020 5.0 My experience with MaximEyes has been amazing. They are an amazing company. I like it that they only make software for eye doctors. They always stay on the cutting edge with upgrades. I find their tech support knowledgeable and very friendly. Pros Easily adaptable to the way I practice Optometry Cons There really are no cons. I have had some issues but Maximeyes support staff is amazing. They always quickly take care of the rare issue. Reason for choosing MaximEyes I checked out all of the available optometric software products in journals and Vision Expo West out in Las Vegas. MaximEyes soon rose to the top of my list with all the features and customization which come free to MaximEyes users. I am very happy with my purchase of MaximEyes. Review Source JK Jeff K. Optometrist Medical Practice Used the software for: 2+ years ### "The Customization and Customer Service are Excellent" June 2, 2017 5.0 Pros The customization helps decrease the time I'm on the computer in the exam room and thus make for a more efficient exam. We've always had a good customer service experience. Most importantly we've had zero downtime in the last 3 years. Cons I think the contact lens section could use some updating. I'd love for it to auto-populate base curve and diameter once I choose a lens. Review Source WW Wayne W. President Health, Wellness and Fitness Used the software for: 2+ years ### "MaximEyes Review" October 30, 2016 5.0 I have been a maximize user for over 20 years. Their software is very concise and complete. First Insight is constantly upgrading the software and their customer support is very good. They work with many other vendors for multiple add on options. Pros Very complete. Cons Navigation can be confusing. Review Source LW Lisa W. Office Manager Medical Practice Used the software for: 2+ years ### "MaximEyes makes our job's easy" June 1, 2017 5.0 Customer service is top rated!! easy to contact and always a return call. Pros Customization , user friendly , Doctors can always access the system to review charts , our lab is able to see our Rx the minute it is complete making a smooth transition from doctors chair to dispensary, Transition from charges from doctors chair to front desk is smooth and rapid , billing reports are easy to read Cons Only con I can think of is on very rare occasions the system may lag & that could always have to do with our internet connection Review Source MW Melissa W. Patient Care Coordinator Used the software for: 1-2 years ### "MaximEyes was overall a great choice. " April 30, 2018 4.0 Pros There are a ton of features and functions available to chose from. It retains a ton of information and their customer service is top notch. We just found another system we liked a little better for our office. Cons I hate all the pop up windows when opening up MaximEyes. It takes forever to load on our computers. Review Source BC Brandon C. Used the software for: ### "Best eye care EHR" February 23, 2017 5.0 We have been users since 2011 and don't have any regrets. The customer service is top-notch. First Insight is always staying on top of things when it comes to health care changes. Review Source MM Morgan M. Optometrist Hospital & Health Care Used the software for: 2+ years ### "Highly Recommend Maximeyes.com" September 26, 2024 5.0 Great experience. I would choose this program over and over again, I would recommend it to any optometry/ophthalmology practice. Everyone has been very helpful from sales, to engineers, to tech support. Couldn't ask for a better health record system. Pros Maximeyes.com has made it very easy to customize our software and increase efficiency of doctors and staff. Everything from scheduling, examinations, billing, and follow ups has been streamlined to make the process as easy and user friendly as it could possibly be. We have been very happy with this software. Cons There has not been anything that has been a problem for our practice. Review Source JK Jenna K. COO Health, Wellness and Fitness Used the software for: 1-2 years ### "Great scheduling tools and reports!" October 3, 2024 4.0 Overall, we are happy to have made the switch to Maximeyes.com. It is great to have an entire program from scheduling, clinical documentation, billing and claims all in one. Pros Scheduling is very easy and the ability to offer online scheduling is great for our practice! The reports are also very easy and fast to produce and analyze. Cons It was a complicated setup process. Tech support for the program is very time consuming. Review Source KD Kadar D. Chief Revenue Officer Medical Practice Used the software for: 1-2 years ### "Comprehensive Optical Software" October 2, 2024 3.0 The ability to manage appointments, inventory and electronic health records from one place is particularly convenient Pros Its an all in one approach to managing an optical practice. It combines patient management, optical retail and clinical functions into one platform making it easier to streamline tasks. Cons Having to do a manual stock count for Contact Lenses Review Source DC Davis C. Optometrist Health, Wellness and Fitness Used the software for: 2+ years ### "3 year review" October 1, 2024 5.0 overall good, and would recommend after 3 years of use Pros Slick design that looks modern. Able to free type notes. Good support. Cloud based from google chrome. All in one system for optical and medical and billing Cons Some features dont work 100% of the time. However, tech support has been good in helping me Reason for choosing MaximEyes features and price Review Source JH Jay H. Optometrist Medical Practice Used the software for: 2+ years ### "Maximeyes.com is an excellent choice " September 26, 2024 5.0 We couldn’t be happier with maximeyes. Pros Maximeyes is extremely user friendly and very customizable. We love the cutting edge technology they continue to bring to us. Customer support is second to none. The listen to any concerns and address our needs timely. Cons We have no complaints about maximeyes, it has been a great EHR Reason for choosing MaximEyes Maximeyes had the best technology, the most advanced EHR for customizations and increased efficiencies. We really appreciate their VSP calculator and their new benefits and eligibility integration. Review Source TM Tory M. CEO Medical Practice Used the software for: 2+ years ### "20 years Maximeyes Veteran" April 17, 2023 5.0 Let me start with saying ALL systems have downsides and quirks and it sucks changing. We started with Maximeyes in 2005 from VMS by MS Group and there have been times where it was rough but we stuck with them. We went to Maximeyes and SQL version in 2010 or so and just recently went to a Cloud based server. We are now going live to Maximeyes.com and really excited for the new product. They continue to improve and now have what looks to be an outstanding product with a continuous commitment to the best customer service out there. Pros Instant chat support and I mean within 30 seconds typically. They are very prompt and courteous. Cons Sometime the support people don't always "get" what you are trying to say or what you want done due to them being a computer person not an OD or a optician familiar with how an eyecare practice works or even with eyewear. But they can forward you to someone quickly that might have better insight so not that big of an issue.Also the Optical side can be improved alot more still I believe. Reason for choosing MaximEyes Instant Chat customer service support -hands down! When you need help fixing things, you need it right away!Customization also! I'm picking how I want my charts and how efficient it is. Review Source RV Rebecca V. Optometrist Medical Practice Used the software for: 1-2 years ### "Switching to MaximEyes was a great decision for our office" March 26, 2023 5.0 Every EHR transition has bumps when implementing because its new and people don't like change. However, MaximEyes only took my staff about 30 days to realize it was better and easier to use than our old software and now we can't image going back. It is easy to use and a good value for the fee. Pros I love being able to customize my exam screens for different types of examinations. This has saved so much time charting and gives me more face time with the patient. I can easily send prescriptions for glasses and contacts to the patient portal to comply with the FTC rules as well as send letter to other physicians easily. Ordering contacts through CLX is extremely easy and reduces double entry and transcription errors that can happen. The customer service with MaximEyes is the best I've every experienced. The team gets on with me quickly to resolve issues and will follow up with a phone call if the issue couldn't be resolved immediately. The customer service team is always pleasant and helpful and all of the staff appreciate that. We have also made many suggestions on how to improve the software and have gotten many of them integrated into future updates that continue to make the software more user friendly. Cons Our only complaint is that sometimes with updates, there are unforeseen glitches that cause some functions to not work when they previously did. We realize this happens with all systems and while frustrating on the short term, the team always works to fix them in a reasonable time frame. Reason for choosing MaximEyes Customization, less "clicks" to get things done and price Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) Compulink was charging me per station and was timely to log into the cloud so we needed to have every computer have its own station and it was almost 3 times the cost I pay now for MaximEyes. Review Source PF Peter F. Doctor of Optometry and Private Practice Owner Medical Practice Used the software for: 1-2 years ### "ReVision Eye Care MaximEyes Review" February 19, 2022 5.0 It has been very positive. The support team is always available via chat feature and can remote in to the system right away. The cloud based feature is also great because as a provider I can access the system from outside the office very easily. Pros We can customize many facets very easily within the software. We can have set schedules, but then easily make modifications if a provider is going to be gone or adding an additional day. Exam templates are also very customizable to individual provider preferences. Cons Changing prices for optical lenses is cumbersome. It requires changing the price in too many locations. The initial set up was done by the implementation team at MaximEyes. Now, we wanted to change pricing with a new year and it is not as simple as it should be. Alternatives considered [RevolutionEHR](https://www.capterra.com/p/124589/RevolutionEHR/) Reason for choosing MaximEyes Clean look to MaximEyes. It had the features that I wanted. I use a third party billing service, so it was easy for them to access the system. The billing service also recommended it based on their other clinics. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) The Compulink version we had was server based. Compulink was also cumbersome and expensive. Review Source MH Mona H. Practice Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "Start to Finish" February 3, 2022 4.0 Our overall experience has been amazing. Our former EHR system was so clunky and out of date and Maximeyes is worlds above what we had experienced. There is always room for improvement, but I very much appreciate the ability to ask for an enhancement that would benefit our office and see it come to fruition. Pros From sales, starting implementation and going live, staff and support at Maximeyes were and continue to remain stellar. I like the ease of use of Maximeyes and I love that we can customize it the way we need for our office. The customer service staff is exceptional and are always available for calls or login support when needed. My only issue with that particular option (login), is that we don't always have the time to stop what we are doing and start the support call in our busy office. I do also appreciate that they are constantly working to make the software better and more efficient for our needs and those of our patients. We are beta testing the welcome form integration right now and are very excited for how this will impact our front office work flow. Cons We still haven't been able to get our Visual Field machine to integrate with the imaging software. Reason for choosing MaximEyes We chose MaximEyes over alternative products based on price, ease of use, and customization possibilities. Review Source HN Hannah N. Optometrist Health, Wellness and Fitness Used the software for: 6-12 months ### "I recommend Maximeyes " August 11, 2022 4.0 It has been a good choice to go with maximize. They have the best customer service or any EHR I have worked with and that is key for success with any EHR. Pros We love the customization. While it can be time consuming at the beginning to set things up properly, it works in your favor in the end. It’s worth it. Cons Sometimes it can feel like too much to have to customize every little thing. It’s good to have a person from maximize who really knows what they are doing to help you at times. Switched from [Eyefinity OfficeMate](https://www.capterra.com/p/80537/OfficeMate/) Eyefinity did not have good customer service and the reports available to track things were lacking. Review Source Response from First Insight August 16, 2022 Hannah: Thank you so much for your review of MaximEyes.com. We truly appreciate your feedback. As always, if there is anything you need, please reach out to customer support and we will provide you with top-notch support! 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