CampMinder

CampMinder


4.5 / 5
159 reviews

Who Uses This Software?

You're a summer camp director who's in the business of creating unforgettable experiences for your campers. We're a camp software company filled with former camp-people who equip you to do just that!


Average Ratings

159 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • CampMinder
  • www.campminder.com/
  • Founded 2001
  • United States

About CampMinder

CampMinder is the summer camp industry's most comprehensive web-based camp management software. Beyond software, we dig in to help summer camp operators achieve their goals. Our signature systems enable simplified management of operational processes at camp including online registration, healthcare, staffing, transportation, cabin & group assignments, and much more. From our unparalleled support team to our amazing engineering squad, CampMinder is comprised of people who live and breathe camp.


CampMinder Features

  • Attendance Management
  • Billing & Invoicing
  • Customer Management
  • Food Service Management
  • For Summer Camps
  • Medical Management
  • Online Registration
  • Parent Portal
  • Program Management
  • Registration Management
  • Scheduling
  • Staff Management

CampMinder Reviews Recently Reviewed!


A remarkable tool for every camp!

Oct 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: While the learning curve is steep, the CampMinder team is with you all the way. This software manages so much information and data for our camp. What we can do with that info/data feels endless some days. We love the ability to run reports, gathering specific information needed on every child. They KNOW camps so many reports already exist at the click of a button. Camp people building software for camps. The overall responsiveness to our needs is incredible as well.

Cons: You will need to take the time to learn how to truly utilize all aspects of this software. There are days where I still feel like a novice, even after years of working with it, but I have learned to reach out to my CM support. Once you start to understand how to set up reports, seasons, documents, etc... It starts to click. Realize I am NOT techie at all.

Overall: We work with a specialized camp population which makes the "standard" software hard to apply in our areas of need BUT CampMinder works with us to adjust, accommodate, or individualize as needed. Our suggestions and issues are met with problem solving with our CM team. Can't say enough about the support you get with this software. Every now and then we look at other products but NONE can match the level of functionality or support that we get from CampMinder.

Vendor Response

by CampMinder on November 14, 2018

Hello!

Thanks for the great feedback on the CampMinder system!

We're glad to hear that while there is a learning curve to overcome, it sounds like you have still found a great deal of value in the system.

We hope that continues, and if you ever feel like you need an overview of the system or certain modules, don't hesitate to reach out to our support team or your friendly Client Succes Manager!

Best,
Allison

Capterra loader

CampMinder is a very good platform for camp management with truly great customer service.

Oct 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Outstanding customer service: fast, friendly, and genuinely interested in the success of our camp. The philosophical anchor to base the presentation of data around the relationship that the campers have to one another and the camp programs makes it very natural and useful to organized camping, which is fundamentally an enterprise engaged in relationship building. The functionality of the platform has been as advertised and rock-solid in terms of maturity and up-time. Finally, the company seems committed to growth and evolving the platform to meet the changing needs of camper families and the camps they serve -- in the three years we've been with them, we've seen consistent growth and we have especially appreciated efforts to involve us in charting their growth map.

Cons: I have minor quibbles with some of the functionality but mostly only regarding their "beta" initiatives. I would, of course, like these to converge faster -- but I don't think that CampMinder is dragging their feet, just resource limited like we all are.

There are things that I wish it had -- a solid app for parents, for example -- but these are more of a "wish-list" kind of critique, not a dislike.

Overall: Before we adopted CampMinder we were managing our business with spreadsheets, so adoption of the software has been a serious game-changer for us. While any good platform would have been a huge upgrade, we have been consistently impressed with CampMinder's customer service that made integration go very smoothly and has helped us realize the maximum benefit from our integration efforts.

CampMinder's pace of innovation is outstanding and we are very happy to have adopted this platform. The ratio of function-to-cost (and customer service) is also extremely high -- I am very impressed with what we get for the cost. The no-nonsense approach to pricing is also very attractive to me (flat rate, no contracts, no data-hostage gotchas). I also appreciate that CampMinder presents a very high quality face to our camp families -- CampMinder's recognition that our customers are ultimately their customers is highly productive and reassuring. This attitude that "we're all in this together" is one of the keys to their success.

Vendor Response

by CampMinder on October 09, 2018

Thanks so much for the review Matt! We're excited to see you in January for CampMinder Camp 9!

CampMinder - Our Summer Camp Database Solution

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CampMinder has impeccable customer service. The software is user friendly and inclusive. Parents and Staff have an easy time navigating and using the features of this program. I love the bunking module because it saves an incredible amount of time. The reporting system is very versatile as well. I like that I am able to follow a person throughout all of their interactions over years with the unified person record. It allows me to see a person as a former camper, former staff member, and a parent of an enrolled camper all in one easy to understand record.

Cons: Some of the modules cost additional money, our camp sees many children, but we do not have the high rates that some other camps charge, so we have to do without some of the modules such as fundraising, because the cost is not something we can incur at this point. I also wish there were a better way to report and email groups across seasons. You can produce reports in different seasons, but across seasons is currently impossible as far as I know.

Overall: Working with CampMinder has helped us feel confident that the data in the database is accurate. In the past, we worked with other online camp database software that had us constantly questioning if the reports we were pulling were complete and accurate. This is a non-issue with CampMinder. We have been able to move our forms and documents online for parents to fill out and for us to be able to report on. This has helped us become more environmentally friendly, since we are no longer requiring multiple paper forms. We also feel well taken care of when calling in with questions, their customer service team is fantastic.

Vendor Response

by CampMinder on October 09, 2018

Hi Cara,

As always it's a pleasure working with you and your camp and we appreciate your feedback. The season reporting as you mentioned is correct although this is something that has come up in recent memory. If you have not added this idea of reports spanning seasons to our Community section, please do so. The more camps want this feature, the more likely we'll make it happen.

Great Camp software

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CampMinder is very user-friendly and has all the features needed for effective enrollment management. From being able to run enrollment reports, to be able to see if a parent opened and read an email, to allow parents to register their child for camp and make payments online at their convenience. CampMinder has helped our organization bring our enrollment process to the 21 century. Before getting CampMinder we were still registering students via a paper system. CampMinder has allowed us to have access to so much more information at our fingertips.

Cons: There is no adult module and adults have to register themselves as children. Our adult students do not like having to use a workaround to register online. However, our adult students still love that they can sign up online at their convenience and make payments.

Although this is what I like least about the software, CampMinder is working on an adult module at the moment and it is currently in Beta testing. Our adult students will be thrilled when this module is available to them.

Overall: CampMinder has allowed us to streamline our registration process and enabled us to have so much access to information via the various reports that we can run through the system. The software has allowed us to better track how students find out about us and follow up on leads and inquiries. We are able to track the workload and enrollment numbers at any time.

Vendor Response

by CampMinder on October 15, 2018

Hey Sharon,

Thannk you for your feedback regarding CampMinder's system.

We are glad to hear the sytem is working well for you!

Mostly Good

Oct 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: CampMinder is very easy to use if you are even remotely tech savvy. I love the instructional videos and the articles to help you understand how to set up the system. Tracking a person's history with our camp programs is awesome, allowing us to maintain years of records at our fingertips. Reporting is straight forward and time efficient. I like the bulletin features and being able to tag other colleagues and communicate in a way that directly links to a person's profile page.

Cons: It does not meet all our needs as an organization. We need a way to manage property reservations outside of summer and were told that was platform was being added to CM. We have yet to see it and therefore need to pay for yet another software platform. The customer-facing side, CampInTouch, is clunky compared to other companies and the ability for camps to customize what customers see is limited. Our most common questions revolve around camper guardians being unable to find information packets on CampInTouch, in part because they blend in with camper paperwork. It seems like CM was designed more for large east coast style camps where the campers stay for several weeks. There are far less useful features for those of us who have one-week sessions.

Overall: CampMinder has revolutionized the way we manage camper paperwork, check in and check out procedures, and health care at camp. Using CM has allowed me as the director more time to interact with campers and less time spent in the office.

Capterra loader

A Key to Our Success

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CampMinder helps to facilitiate all aspects of running our camp. It's an integral tool for all members of our year round team, as well as our seasonal staff.

Things I love the most..

1. The People. The support at CampMinder is top notch. Help is a phone call or a ticket away, and the CampMinder folks are dedicated to developing not only software solutions but relationships with their clients.

2. The Functionality. I believe that CampMinder is easy to learn, easy to use, and can do almost anything I need it to when looking for info on a camper, parent or staff member. I find this system to be intuitive and walks you through the steps you need to be successful.

3. The Continual Growth. CampMinder has been through serveral versions since it's inception and the team there is always looking to make the lives of us camp folks easier. They ask the right questions, and do their best to deliver.

Cons: As a long time CampMinder user, I have witnessed some growing pains as they have expanded their client base and thus their client support team. On occasion, the support team offers "101" or beginner level assitance for a user that is operating at a "301" or advanced level. That said, the customer service is always been attentive, kind, warm and determined to get an answer for me.

Overall: I love that the CampMinder crew is an extension of our year round team!

CM Review

Oct 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like having the ability to pull reports and that they generate quickly. I like that CampMinder isn't just a registration service, but it has budgeting, HR, bunking, travel, newsletters, health center, etc. features. This is really helpful for camps who are not affiliated with an organization such as a JCC or a YMCA.

Cons: That I have to pull a report just to see the number of campers registered in one session rather than clicking on it and a having a roster pop up. I also don't like that CampMinder isn't compatible with many other software services-this makes camps have to do double entries.

Overall: My overall experience with CampMinder has been great! I think the customer service is awesome! I have used CampMinder for 2 different camps but I have never had proper training, so I tend to teach myself a lot and it's very helpful to have people who are friendly and understanding in the call center to assist! so thanks for that!

Vendor Response

by CampMinder on November 14, 2018

Hello!

Thanks so much for taking the time to share your thoughts about your CampMinder experience.

It's great to hear both what is useful and about the areas where the system lacks for you currently. We will certainly keep those thoughts in mind for future development.

Lastly, if you ever feel inclined for more in depth trainings surrounding CampMinder's modules, you can always get connnected with your Client Success Manager as they're happy to help continue your eductation of CampMinder!

Best,
Allison

Girl Scouts of Greater Atlanta

Oct 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to see the customer record and log in as if I was them.

The ability to send invoices easily by clicking and dragging them to an email

Sending out mass emails to parents and selecting the group you want to send it to.

Finding out all the things you can do that you had no idea, there are so many fields that I have not clue are out that and will help with reporting

CUSTOMER SERVCIE I ALWAYS get great help when I send in tickets. I love dealing with your team of experts.

Cons: I would like a better way to track camper retention, canned reports that would report out on each camper in each program even if the camper is coming twice. Instead of adding the sessions to a feild in the report. I do the overall reports not camp specific and to run each session at each camp to get the total number of campers is not reasonable. I have had a custom report developed that works great but it would be nice to pull this directly from the system.

Overall: We had some challenges with accrual accounting but have developled a plan that works, I know this is in the works to change this year. If it works for us it will cut down on the number of programs becuase I have to make one for June and one for July.

I have very much enjoyed working with CampMinder for the years we have had it.

Capterra loader

Why I love CampMinder

Oct 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is the bulletin board full of information I want to see without having to navigate through different tabs. Another HUGE pro is how comfortable I feel to Call customer service/support when I do not know how to do something, they are so nice and soooo helpful.

Cons: This is not an actual con but something I need to improve for myself...There are so many settings I don't remember what to do sometimes to receive the information I am looking for.

Overall: My overall experience with CampMinder has been A++. I became director in April, so even during the Summer I did not quite know what I was doing on CampMinder and definitely did NOT feel comfortable using it (SO thankful for my tech savvy assistant director). As soon as Summer Sessions ended I started using CampMinder daily and calling when I had questions, whether it's that I have called so much and they have completely walked me through how to use it by now or I just spent time figuring it out myself, I am completely dialed in on this deal and can navigate almost as well as anyone else. A big shoutout is due to the CampMinder staff. So grateful for them. I have recommended CampMinder over and over to Camps on a popular Facebook page "Summer Camp Pros", making sure they know this is THE Camp System of America, no doubt. Thank you CampMinder for all you do for us, Happy Campers here at Kiowa because of you.

Love CampMinder

Oct 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to basically create almost any report that we need. In comparison to the last software product that we used this is miles ahead. The customer service is awesome. Everyone is helpful and professional, friendly and they make sure that they get an answer for you. Have been with them since 2011.

Cons: We do run into issues at the end of the season with trying to find out exactly what funds we brought in. Simpler way to see exactly what money you took in as a total without running all the charges, credits, discounts, etc. Also waiting for the groups and family module to be available and hope that it will be separate from the camping side.

Overall: The software is very easy to use and each summer when I get seasonal help, there isn't an issue with someone learning it at all. Customer service is great. Have been waiting for the groups/family module since 2011 though when we first signed on with CampMinder. The company has become very popular and the number of camps using the software now leads to LOTS of requests for updates and changes so it sometimes takes a long time to see a change because everyone wants the same info but in a slightly different way or more detailed, etc. Still I am very happy with CampMinder.

A Camp Database Built for Camp People

Oct 04, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: CampMinder is the most essential tool to run our camp. It houses all of the camper and camper family information, staff information, financial information, travel information, summer blogs and photos, AND does mass communications, unlimited reporting and much more. The best part- the staff at CampMinder are incredibly helpful, endlessly patient, and very responsive. You can call them anytime (during the summer, literally anytime, but during the off-season it is normal business hours) and they are always willing to help you find a solution, hop on a screen share, or investigate things on your behalf. They're great!

Cons: I wish the financials and communication pieces could be overhauled. In the communication realm, you can't update an email list for a mass email- you have to filter with many criteria to get a certain list. Financials are not always clear, and there are no options for multiple household payments (divorced parents), or manually scheduled payments. The batch billing as a whole is very confusing, as are the financial reports that are generated.

Capterra loader

Great Customer Support

Oct 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This software works quite well for our summer camp and much of it is intuitive. Certain features we only use once or twice a year and we often forget how to use them. Sometimes we are growing or changing our program and need to add features and functions. This is not always intuitive. But my favorite thing about this software is the ease with which I can get support. They have great help videos and best of all fantastic support staff readily accessible by phone to help create solutions, solve problems, and teach. The back end support is truly excellent.

Cons: Occasionally I run into a function I would like that does not exist so I have to use some kind of work around for the season. It can require a bit of extra work on my end. However, I've always felt that when this occurs the CampMinder team takes note of the issue and tries to solve it, or make it better for future iterations of the software or future seasons, which I appreciate.

Vendor Response

by CampMinder on October 15, 2018

Hi Amanda,

Thanks for taking the time to share your thoughts! We're glad to hear the different help resources are working well for you.

One of the Best!

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We absolutely love the user-friendliness, ability to document notes and run reports, ability to filter custom results as needed. The customer support really sets this company apart. The team make every interaction a positive one. It's also exciting to know that when you have an idea or a "wish-list" for CampMinder, they truly listen to their customers to help provide solutions when they're able. The training videos make for easy onboarding for our new employees, and we look forward to utilizing CampMinder for years to come.

Cons: We wish there was a better way for tracking our conversion via Analytics, since enrollment is fully supported through CampMinder. We also would love ways to filter out previous' years records quickly and easily. We also wish mobile-friendliness was a bit better.

Overall: Overall, CampMinder has changed the way we manage our clients, our staff applicants, and the way we market to new leads. We're pleased with our experiences with this company, and we hope that anyone looking for a switch will take a look at CampMinder to see if it fits their needs.

Vendor Response

by CampMinder on October 22, 2018

Thank you Ashley! We really appreciate your feedback!

Capterra loader

CampMinder is the complete product!

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: CampMinder takes care of most of our needs seamlessly. From camper and staff applications to medical forms (and other forms), to skill signups, it does it all! There are even options we don't use, since we are owned by a parent company, but it will do things like background checks for your staff.

Cons: It doesn't yet do other events well, other than summer camp. For example, we have a Father & Son event, a Mother & Daughter event, and a Family Camp event, and although CampMinder has provided us a workaround so that we can schedule those events through CampMinder, it is not a perfect interface. However, I understand they are working on it!

Overall: As mentioned before, CampMinder covers most all of our needs with applications and forms from our families and staff. The customer support is excellent as well. Not a long wait to talk with someone live most any time, and you can also fill out tickets for support online.

Vendor Response

by CampMinder on October 09, 2018

Hi Ron,

Thank you for taking the time to review us as we work on updates throughout the system. As you know, we are working on events and Family options and will hopefully be able to make your experience even better in the future.

Capterra loader

J Camps Baltimore Loves CampMinder!

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The CampMinder platform allows us to engage with our camp families and staff in a streamlined manner. We can track applications, enrollments, and trends easily, plus pull customized reports. Their lead management also allows us to turn either an email or phone call into a new camp family. Families have one place to go to complete all their necessary forms and access parent packets, calendars, and more. Our office time has become streamlined and more efficient thanks to this great system.

Cons: CampMinder is currently working on updating their finance side of the system in order to meet the needs of larger camps, like ourselves. Custom reporting in this area would be a huge plus. In addition, the ability to schedule mass emails would be extremely beneficial. We also do not utilize the Photo summer service, as our parents prefer Google Photos, where they can download for free.

Overall: Overall, our experience with CampMinder has been excellent. Our camper retention has increased and our parents love the one-stop portal that it provides.

Capterra loader

Very robust, well-developed software

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: CampMinder is clearly committed to quality and continually improving their product. They are always making updates to improve the software, and they offer some level of solution for almost everything a camp would want to do. CampMinder makes internal communications very easy, helps us keep track of leads and returning campers, and helps us organize logistics and camper information.

Cons: CampMinder is not set up for the way our camp does accounting (they are in the process of making updates to their financial system, so we hope this will be a good solution for us), so this causes us serious issues when it comes to collecting balances and reporting on income to accounting. As mentioned above, they are in the process of making updates that should address some of our issues, and we believe that CampMinder will continue to improve to meet the needs of its clients.

Overall: The customer support is great - very positive experience with support and with account representatives. They are honest about what their software can do, and they are also always working to improve their product.

Vendor Response

by CampMinder on October 15, 2018

Hi Elizabeth,

Thanks for sharing these thoughts!

We appreciate your feedback and ability to work with our team to help improve our system.

We LOVE CampMinder!

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CampMinder is the perfect solution for our camp - it let's us work more efficiently and focus more on our campers than paperwork! The thing I love most about this company, is that they are constantly updating, growing, and changing to stay current with the trends in our industry. Their customer service is incredible - I can't tell you how many times I've called with a crazy request or question, and they have a solution.

Cons: Our camp has some very specific needs that don't fall into some of the traditional models they provide. That being said, the customization features of their forms and modules allows us to create a CampMinder that is tailored to our specific needs. They were incredibly helpful in the process of determining how the software could best fit our exact needs.

Overall: I wish every business was more like CampMinder - truly motivated by the community they serve, constantly seeking to improve and build on an already great product, and truly kind and invested in the work we do.

CampMinder Rocks!

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the ability to run reports and see any information about campers and staff, the user-friendly applications and forms; the ease with which I can interact with campers and parents through the system; and the easy way I can save/store information. I also love how I can customize forms and collect the information unique to my camp!

Cons: There are a couple of functions specific to my camp that I wish could be tweaked: separate applications for staff and alumni who come to camp (although customization is very helpful); the ability to register a second camper under the same family with a different price (I have to manually enroll campers who come to Mom & Me Weekends).

Overall: The customer service is phenomenal. I have never experienced such kind, patient, and clear communicators as those I speak with through CampMinder. I have also learned much from those phone calls about quick ways to find information and best practices for collecting information and structuring our applications and sessions.

Circle Camps & CampMinder

Sep 26, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: That you can gather as much information about our campers as needed using custom questions.

Cons: Wouldn't say least as much as maybe complicated. I am not as computer savvy as most so learning to use CampMinder was not easy. The staff at CampMinder was very helpful and patient. Creating custom questions is complicated for me. I wish that there was not a charge for CampMinder creating these questions when needed.

Overall: Our camp which is a non profit grief camp doesn't utilize a great deal of what CampMinder has to offer. Our camp is only one week, the campers go for free and our staff volunteers. Taking all of that into account we feel that CampMinder has tried to work with us.

Vendor Response

by CampMinder on October 15, 2018

Hi Susie,

It's great to hear from you and thank you for this thoughtful feedback.

I''m glad you've found CampMinder helpful overall.

If you do have continued questions regarding those custom fields I'd be happy to set a time to talk to review the process and try to get you more comfortable.

You can always email me at allison@campminder.com.

Thanks!

Camp Playland of Redding

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The CampMinder report writing capabilities are very powerful. If there is a field for information, you can generate a report that will access it.

The customer support team is exceptional. They know the product and are able to help us utilize it to better manage our camp program.

Cons: At times, it seems like the program was written with residential camps in mind. Over time, though, our requests for more day camp functionality have been heard and acted upon.

Overall: The online registration portion of the CampMinder software and our ability to easily accept credit card payments from camp families has helped us manage the registration process. The report writing feature has helped us manage camper rosters. The staff management segments of the program have helped us streamline the hiring process.

Vendor Response

by CampMinder on October 15, 2018

Hi Richard,

Thanks for your feedback. We're glad to hear the sysetm works well for you and your day camp and we hope we can continue to make more improvements for you and your team.

CampMinder Pays for Itself

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The CampMinder software is so robust that I can create all kinds of reports to learn all kinds of things about our campers. I have never had a problem reaching someone from customer support when I cannot figure out how to do something, but usually I can find my answers in the videos. I also like being able to do the billing through the program. The program is so good that it saves my employer money because they only need a part-time registrar.

Cons: The definitions list in the reports building section is not as intuitive as it could be.

Overall: We offer financial assistance to many of our campers and many of our donors want to know specific information about our campers' demographics. CampMinder helps up collect all the information we need quickly and easily.

Vendor Response

by CampMinder on October 15, 2018

Hi Jackie,

Thanks for your feedback on the CampMinder system!

We're glad to hear our system works well for you and it's great to get constructive feedback on our system as well.

CampMinder software is intuitive

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, clear layout. Enrollment and Financial reports are easy to create. Our new, young staff are able to learn how to use it quickly. The customer support is amazing. Families are clearly linked together and I am able to look at one page and have all the information I need about a camper.

CampMinder's tags and customer fields have made it possible for me to keep track of and report on campers from special groups or who are receiving scholarships so efficiently. I am saving so much time by making the software work for me.

Cons: CampMinder was created and developed for a typical summer camp. This means they are still developing a system that can accommodate some of the more complex sessions we offer.

Overall: CampMinder's reports, user interface, and features allow me to save so much time and increase my accuracy and efficiency compared to other camp software systems.

Vendor Response

by CampMinder on October 09, 2018

Hi Marie,

Thank you so much for your review and as always we're here to help in any way we can. While some camps are more complex than others, we will always try our best to accommodate the system to your needs.

User Friendly and Great Client Support

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the best parts about CampMinder is that the logic of the system is the same throughout - once you know how to perform one function, you can figure out how to do any other task. It's easy to explain to new users. Another enormous selling point is the amazing client and technical support. One the camp end, their support is amazing - great follow up and easy to reach. From the parent end, I know they have helped so many of our families with their needs and questions - no matter how small.

Cons: There are very few improvements that I would suggest (and already have), and I admire their culture of improvement and advancement - always looking to make the next version better than the previous version.

Overall: We rely on CampMinder for EVERYTHING - it has transformed how we run our camp!

Vendor Response

by CampMinder on September 28, 2018

Thank you for taking the time to leave us such a fantastic review- we love Camp Kinder Ring!

Great product - growing company

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love what it does in terms of organizational management. We have used three different programs over the past 15 years and it has handled it has worked the best.

They work closely with you on customizing your needs and making sure that you are set up to use it best for your site.

Cons: The photo plug in has much to be desired. It works but often struggles. It would also be great if they could build in a plug in that res'ed down the pictures for camps that have slow internet on site.

Their company is great and customer service is awesome when you can get them on the phone. We started with them pretty early on and as they have grown, it has been harder to get a hold of support.

Vendor Response

by CampMinder on November 14, 2018

Hello!

Thanks for your feedback! We're glad to hear that you've found that your time at CampMinder has been well spent.

We also appreciate your feedback on the areas needed for improvement!

Best,
Allison

Great program but needs improvements for special needs

Oct 09, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ease-of-use, feature-rich, straightforward, inviting and engaging

Cons: For our special needs camp program and as much is half of our campers are 18 and older in your system forces us to create duplicate copies of their enrollment accounts in order to basically create a false age under 18 in order to keep them returning year to year, which more than 50% of our campers do and have done for 10+ years on average some camper still coming back for 20+ or 30+ years, I would highly encourage an upgrade for special-needs users in order to accommodate for higher age ranges than 18 years old, that doesn't seem to be too difficult to do.

Overall: We're definitely solving the big problem of data management and Registration and Billing, but again the special-needs program that we run requires us to work with kids 18 and older so this is been extremely clunky inside CampMinder and we've considered switching away because of that

CampMinder

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CampMinder is simple enough to teach to seasonal employees how to use effectively yet has the depth & breadth to provide the functions needed for experienced full time users. Its tailored to the the camping industry and contains so many aspects of managing a camp in one easy to use database.

Cons: Most of my irritations with the software are minor tweaks that really only would apply to my specific camp needs.

Overall: Having been with CampMinder about 15 years and seeing it develop and grow with the exponential changes in technology as it applies to the needs of the camping industry, I am continually impressed with CampMinders desire to be on the forefront of growth yet diligent in testing that their service and products are ready and effective. They are deeply invested in the advancement and success of their clients, their own staff and the industry as a whole.

Vendor Response

by CampMinder on October 22, 2018

Thank you Tiffany! You're awesome! We really appreciate your feedback.

Campminder

Oct 09, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how we are able to use the tag system to organize our campers effectively. It works great for what our program is trying to accomplish. I love how we can organize our data, too.

Cons: Campminder has not always been the easiest for our staff to learn how to use. I wish that there were ways to make it easier for new users!

Overall: We have realized the benefits of being able to have organized communication, records of our campers, and a system for parents to use to apply and continue with their child's enrollment!

Vendor Response

by CampMinder on November 14, 2018

Hello!

Thank you for your positive feedback of CampMinder!

We're glad our system can help keep you and your staff organized.

We also know that there are a lot of areas of CampMinder to cover which can be daunting!

We want to help you in any way possible and I would encourage you to reach out to your Client Success Manager as they would be more than willing to assist in onboarding new staff members to the system.

Thanks!
Allison

Capterra loader

CampMinder changed my life

Oct 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: When we switched to CampMinder we were able to consolidate at least 5 different products. CampMinder handles camper registrations with wait-lists, staff applications with background checks. Being able to upload forms and documents has made it easier for us and for the parents. Families can order one-way emails, photos, labels and more. I can create just about any report I need. But I think the one thing that changed my world more than anything is how the wait-list works.

Cons: It is a small thing, but there are no capacities on additional options. I have to watch our horseback riding add-on and manually turn it off when it is full. This causes me stress because it could overbook.

Overall: I love this product and company. Help and training is fast and easy. Employees are friendly and responsive. In summary; CampMinder has changed my life!

Decent product for managing camp

Oct 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use for Camp Directors in managing/scheduling camp enrollment.

Some flexibility in reporting capabilities.

Ability to perform monthly payments electronically.

Ability to offer various payment terms.

Cons: Financial portion of the system is not very robust. Minimal amount of financial reports available.

When exporting data to Excel, all sessions being attended by one child dump into one column. Could separate this within Excel; however, number of additional columns needed is not consistent.

Overall: Camp Minder has proven to be a good way to manage camp enrollments, providing payment flexibility to our camp families. Our Camp Directors appreciate the ability to set up bunk plans, track medical and other data, and create custom reports that fit their needs. The staff at CampMinder is attentive to our needs, and provide prompt replies when questions arise.

Vendor Response

by CampMinder on November 14, 2018

Hello!

Thank you for your insightful feedback surrounding CampMinder's features!

While we're glad to hear about the beneficial features CampMinder provides you and your directors, we know that an unsupportive financial can be tough to work with.

Our Product and Engineering team is actively working on solutions to help implement additional accounting features in our system and we hope thsoe can help move our company in the right direction to help you and your team!

Best,
Allison

Managing a camp? CampMinder is the thing for you.

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Simply put: the power! CampMinder has a modular system that should be able to fit any camp of any size. From billing to medical to simple camper registration it can do it all. While it can take some time to learn things, their website and manual are very helpful. And their customer service is second to none and if you can't find an answer yourself, they will help you.

We are a camp with over 1,000 unique campers per summer and CampMinder makes things a breeze.

Cons: So, it isn't the software itself, but their advanced documentation is lacking. There have been instances when frontline customer service said something wasn't possible and i was able to figure out how to do it. That isn't ideal.

Also, their support for divorced or separated families is not ideal.

Capterra loader

Great, but could always be better

Oct 12, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the overall organization and setup of CampMinder. I also think that most features are very flexible and allow you to personalize the options as much as you want. Running reports is specific and adaptable so that you can get the exact information you want each time.

Cons: There is definitely a learning curve. Some of the features are not able to be personalized, which really hinders the reports features. For example, running reports on activities/electives preferences only gives you a specific set of information to sort by. I also think there could be improvements with the scheduling feature.

Overall: CampMinder support is amazing. Any time I've ever called to ask questions, the staff are knowledgable and friendly. Even if they can't help me do the exact thing I want to do, they give me alternatives that are just as effective.

Finally a comprehensive cloud-based software that WORKS.

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloud-based, extensive/robust reporting, wonderful end-user experience, streamlines our staff application, camper application and donor info all in one platform. Excellent customer service.

Cons: Honestly, it's hard to think of a negative. I'm extremely happy with this software.

Overall: We've increased camper enrollment by 10-30% the last 3 years after we switched to CampMinder and have increased our 'additional options/add-ons' purchases tremendously. I have to attribute some of that to the ease of use of the system. Parents login/enroll with ease, love the photo/video features and ability to see what their camper purchases at the camp store. From an admin side, the financial reporting has helped me with budgeting more accurately and see trends at a glance. I would highly recommend this software above all others. I searched for several months before we chose CampMinder and I couldn't be happier with our decision.

Easy to use but can use some improvements

Oct 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the fact that you can store all campers and staff data in one place and that it really helps manage things like paperwork, notes about the individual, treatments, and their history with our camp. I also like the fact that if you can't figure something out you can either head over to the help section and see how to find the solution or you can contact a customer support and they can get you what you need to know.

Cons: The way that it is set up could be a little more user friendly. There are buttons and tools that don't make a lot of sense as to where they are in the menu. It is also hard when you are relying on this software to keep track of important information and there are a lot of outages. You should always have a back up system just in case.

Very Powerful

Oct 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very functionally powerful, with many applications for camping businesses - with the exception of booking keeping.

Cons: lack of bookkeeping interface with software like Quickbooks, could use improvements in user friendliness

Overall: We've been with CampMinder since their beginning and find that their employees are very helpful and quick to respond to needs (when you call). Software is very comprehensive, even if it takes a bit of a learning curve, with the exception of bookkeeping. It is very customizable for accounts receivable and performs well as a whole.

Vendor Response

by CampMinder on October 09, 2018

Hi Cheryl,

Thank you for your review! We always appreciate your feedback and understand that while it does take a bit to learn the ins and outs of the system, it's able to provide you with the tools you need. As far as integration, that may be something for the future as we continue to update and make improvements to the system.

Amazing Software

Oct 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how everything is digital and with a little database knowledge it's very easy to navigate. The medical section of this is stunning and and our camp loves and used it to it's full capacity. Everything about it is hands down just amazing.

Cons: With staff housing (bunking) I don't like that for each session we have to input the staff bunking over and over. At our camp it would be easier to have it integrated with each session for all summer.

Overall: I have only been using CampMinder since the beginning of March of this year (2018), so far I love it. Compared to our numbers from the previous summers we saw an increase in enrollments, which is absolutely amazing. Any time I have needed to call the customer service line i would explain the issue I was having and they explained it step by step how to correct it and how to do it the right way. CampMinder here for us has been great. We love being able to print a report for all campers/staff to see have forms are missing or just anything in general. Love it!!

Capterra loader

Software for camp people by camp people

Jan 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved that a software was created by people who were as committed to camp as those who spend their days preparing for each summer. The software itself is great and just continues to get better. Not every camp is for everyone but CampMinder is great for every camp. CampMinder feels like part of our camp family. Every member of the CM team goes above and beyond to help with whatever our needs are.

Cons: I can't schedule emails - that is my biggest complaint at this time.

Overall: CampMinder's exceptional customer experience is what stands out to me the most when I think of my overall experience. From the first time I started working with CM and their representatives I felt a genuine care for my program and consider CampMinder a big part of my extended camp family.

Overall Quality is great

Oct 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Campminder has all of our registrar, finances, donor relations, photos, camp families communications and historical data all in one place. I can't imagine trying to juggle more than one database of information for each of these business needs. I like that CampMinder is continually improving and adding functionality.

Cons: We find that we only hear from the CampMinder team when there is an issue. It would be awesome to hear from our account manager more often and to have them let us know more directly when new functionality rolls out that may help us out.

Overall: We like having all our information in one place and now that they are working to back things up for us as well, so that if servers do go offline we aren't at a standstill.

CM review for 2018

Oct 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The amount of things it can do. You can create reports about everything which is super helpful. I also lovet that it keeps all the info after a family uses it, so families can register easier the next time.

Cons: My parents have a hard time navigating it after they have already submitted a registration. It does so much that there are things I don't use.

Overall: I have used Camp Minder since 2010 and have been very happy with it overall. When I'm not happy, I seek their help and I get excellent customer assistance!

Vendor Response

by CampMinder on October 11, 2018

Hi Marcy,

Thank you so much for the review! I'd love to see if there is something like an explanatory email we can create to send to parents and perhaps make their experience better. I'll reach out to you as soon as I have something put together.

Outstanding Customer Service

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CampMinder is extremely robust and I can tailor features to fit my camp.

Cons: Because CampMinder tries hard to make the system work for all camps, it can be cumbersome in places.

Overall: We have been with CampMinder from the very beginning. Their commitment to helping camps succeed is evident in everything they do. What sets them apart is their outstanding customer service! Their staff is extremely knowledgeable and responsive. This has been true when they were a tiny company and they've maintained this high quality communication as they've grown.

CampMinder is continually expanding their offerings. They listen to our feedback and generate a very high quality product. We couldn't live without it!

Vendor Response

by CampMinder on October 10, 2018

Thank you Sue! We really appreciate your loyalty and support over the years. Thank you so much for the kind words!

Camp Minder Software

Sep 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once it's all set up, it practically runs itself! There are so many options for reporting and the ease of tailoring reports is a huge bonus over our last software.

Cons: The photo component is not as easy as it could be. Although I am not the one who worked on it this past summer, the set up seemed tedious.

Overall: The initial training and help with the framework and set up was flawless and our rep was very patient and extremely knowledgeable. Each and every call I make to customer support, whether it's a quick question, or a complicated problem, the support staff has ALWAYS found a solution to meet my needs!!!

Vendor Response

by CampMinder on October 15, 2018

Thanks for the review Christine!
We love the dynamic reporting options too!
So happy to hear that your experience with CampMinder has been overall positive.

Capterra loader

Awesome Camp Management Software

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for people of all technical abilities. End user experience is very intuitive, and the flow of information allows for easy reporting and communication across user groups.

Cons: We have a very large camp, 72 sessions, 1296 programs, 1500 campers and 300 staff. The system seems to slow down during peak usage, and during peak season. It's understandable based on our size, but it is cumbersome at times.

Overall: We are able to manage our Camper, Parent, Staff and Alumni information in one database, with effortless transitions year-to-year. Our payment portal is simple and effective, and our online registrations have increased every camp season since signing on with CampMinder.

Vendor Response

by CampMinder on September 28, 2018

Jason, wow! Thank you so much for this great 10-star review.

CampMinder Review

Feb 05, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: CampMinder makes organizing everything we need easy. Gone are the days of sorting through lists by hand to organize groups, choose activities, and manage staff. With Campminder's easy to use category and bunking system, we are able to organize our groups and staff by the categories that we want.

Cons: Though it is efficient in generating lists, CampMinder can be extremely slow when we have to run larger reports and generate full roster attendance lists. Though this feature has improved in the last three summers. We have also received some complaints from parents on the difficulty of being able to update their information from summer to summer.

Overall: Very positive.

CampMinder Review

Oct 02, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the functionality of the system as a whole. It's so unique to have communication, family information, camper information, and so much more all in one place. And you can report on every single piece of that!

Cons: I do wish there were levels of supervision. We use the system nationwide with partners and it would be great to have a "super user" and then be able to restrict other users, or see changes they have made in the system.

Overall: Overall, CampMinder has been an amazing addition to our organization. We love using the system, and we love how much simpler it has made our registration processes.

Vendor Response

by CampMinder on October 09, 2018

Hi Megan,

Thank you for reviewing us! The idea of a super user is pretty awesome and I hope you've gone to our Community page to add that to our Ideas section. This will allow us to see how many camps would like something like that added and we will look deeper into it. Just click the red life-raft in your icons section!

Why Camp Lantern Creek chose Camp Minder

Sep 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about Camp Minder is how complete it is. I feel very secure knowing that Camp Minder continues to improve their security, their product and making it as user friendly as possible. I have everything in one place and can access my information from anywhere.

Cons: The only negative for us, is the inflexibility of my business, because we are small, to utilize everything CM has to offer.

Overall: I cannot say enough about the service /camp Minder offers. From the on line tech support, the phone lines, and even a personal visit this past summer. They do not make me feel less than, even though compared to most, I am a small client!

Vendor Response

by CampMinder on October 09, 2018

Hi Sunni,

Thank you so much for your review and you will never be less than with us!!!

Best in the business!

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use with powerful features. Our families and administrative staff alike, enjoy and rely on CampMinder.

Cons: Marketing (Lead) features could benefit from some renewed focus and development. E.g., more robust marketing campaigns (email/calls/mail).

Overall: We have been with CampMinder over a decade. The deep integration between forms and back-end data has enabled us to provide more accurate and timely service to our camp families. From registration to payment, health forms and transportation, the system has us covered. Staff enjoy easy application and hiring forms management too.

Vendor Response

by CampMinder on October 09, 2018

Hi Jeffrey,

You guys are the ones that help us do what we do by bringing so much joy to families and campers. Thank you for your review and let's talk about marketing at CampMinder Camp 9!

Great work CampMinder

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, great customer service, adaptable

the best part is OUR PARENT'S LOVE IT!

Cons: Some fields that cannot be edited.

When we first signed on we had a rep who didn't really seem to know what he was doing. I had worked with CampMinder at another camp and knew it's capabilities. This person didn't seem to know the best way to set things up, didn't listen to our concerns and overall gave us some bad advice. We may have switched after that had I not know that it could be better. The next year we got a new rep and it has been magic ever since!

Overall: We are able to easily track and know our campers and their families through CampMinder. Parents feel well taken care of when they call and we can refer to the details of their child/ last visit.

Vendor Response

by CampMinder on October 09, 2018

Hi Karen,
Thank you so much for sharing this feedback with us! We especially love that your parents love it. Thanks again, and happy camping!

Great program

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: User-friendly. Helpful pre-built reports. Easy to build reports to capture anything you want. Saved reports auto update as things change/progress.

Multiple partitions within the program to manage campers, staff, alumni, financials among others.

Customer Support is amazing. Always helpful. They have extended hours during the summer too!

Cons: Nothing that would prevent me from preferring another program or recommending CampMInder to another.

Overall: I am happy with CampMinder. I am still learning the system and get more excited as I discover new things and ways to capture information. Customer Support is always there to help create reports, explain things and they have always gotten me an answer.

Great vision, poor execution

Mar 19, 2019
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: 1. Cradle-to-grave approach to people and relationships.

2. All-in-one (well, I liked this conceptually)

3. Handles our infirmary and medical information well

4. Staff on-boarding is great - I love having ALL of our forms in one place.

Cons: 1. Many promises were made about this software which convinced us to commit to it. We have stuck with it for nearly 5 years, and many of the things expected in the first year have yet to be released, and the ones that have been released are woefully incomplete and no-where near what was expected (and far more expensive). This is probably my prime dislike.

2. Page transitions are SLOW - both on front-end and backend. When we first used this, I assumed it was our terrible internet. But now we have incredible fiber, and it is just as slow.

3. Flexibility of apps is minimal. We have a wide variety of programming, and we can't have custom apps for different programs - we essentially have to use the same app for everything.

4. NOTHING is mobile friendly or mobile-first. Backend and front-end are awful on mobile.

Overall: We went to campminder after evaluating several options. We were going from no online platform to an online platform, so it was a big change for us. One of the major reasons we went with campminder was because we were promised (in writing no less!) that a number of major projects were in the pipeline to be released within a year. I'm sure this was not an intentional bait-and-switch, but their goals for the new project timelines were hopelessly optimistic - five years later, we have an incomplete (and frankly, quite terrible) donor system, an awful adult & family registration system, no retreats/group registration, and NOTHING (including the email system) that is mobile friendly.

This was the cadillac of camping registration software when we bought it, but it aged like a Pinto. Meanwhile, all of their competitors have not only caught up, but surpassed CampMinder with more robust and complete and mobile-first systems.

It isn't all bad though - the staff onboarding process and application is great - I really like that. The medicine management for our nurse and infirmary is great as well (though I don't care for the health forms). And their customer service is incredible...super friendly and helpful. I just wish we didn't have to call them all the time!

YMCA of Greater Boston Overnight Camps

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of functionality. The whole program is very easy to navigate yet it allows us to do complicated things.

Cons: My biggest issue with Campminder during this first year of having the service was the way we ran the medical side of things. We found it very repetitive and challenging for our parents. I am hopeful we can work together with Campminder to find a solution that creates ease for our camper families and allows for adequate information for our nursing staff.

Overall: I love the customer support that Campminder offers. Every time I call they are more than helpful. Each person I, or someone on my team, have spoke with has given the information or solution I need. They never make me feel rushed or that my question may have an obvious answer. More than not I leave with more than I called in for. Many times the customer support rep will go above and beyond to teach me something new and exciting as well as support my call in needs.

Vendor Response

by CampMinder on October 09, 2018

Hi Elizabeth,

Thank you so much for your review. Medical needs are always a big load to work with on the camp side and we're here to help in any way we can!

Cheers for CampMinder

Oct 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: CampMinder's software is intuitive and easy to learn. It literally runs our camp, making tasks such as enrolling campers, assigning cabins, collecting camper information, billing and communication quite simple and often seamless.

Cons: Do I like re-creating my sessions and cabins each year? No! But if it's the price I have to pay for all of the other benefits, then so be it.

Overall: Parents love the CampInTouch photo gallery and email options. Walden added a camp store BECAUSE CampMinder made it easy to run one. The response from the CampMinder help desk is swift and NICE. I can direct parents to their support team without worrying that my client is going to interact with some cranky IT person. That's a huge relief.