Toluna

QuickSurveys


4.5 / 5
32 reviews

Who Uses This Software?

As a leading source for actionable insights, we help market researchers, insights professionals and brands anywhere in the world make clearer and better business decisions that drive business results.


Average Ratings

32 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $85.00/month/user
    See pricing details
  • Pricing Details
    QuickSurveys' pricing is based on number of survey respondants
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Toluna
  • www.toluna-group.com/en/
  • Founded 2000
  • United States

About QuickSurveys

QuickSurveys transforms the DIY research landscape: surveys can be designed and launched in minutes, advanced targeting capabilities using Toluna's global panel means data collection begins immediately, and advanced analysis capability through TolunaAnalytics takes place in real time. QuickSurveys provides time to insight 10x faster than traditional research methods.


QuickSurveys Features

  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Benchmarking
  • Compensation Management
  • Data Management
  • Email / Online
  • Face-to-Face
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Sample Management
  • Statistical Analysis
  • Survey Management

QuickSurveys Reviews Recently Reviewed!


QuickSurvey Review

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: QuickSurveys are great for quick turn projects. The account/project team does a great job handling any concerns, so that I don't have to spend time programming or trouble shooting.

Cons: It would be helpful to have a few other visualization options for data - often times I screen shot the analytics page, because the PowerPoint output looks less clean. For instance, combining responses from different questions to create one word cloud would be helpful. "Filtering" is the one feature that could be improved upon. It's definitely functional, but for some reason, not the most intuitive the first time you go about it. Clearing filters within the charts and tables can be handy, but it would be nice if there was also a "clear filters" button in the tool bar where the original filter funnel sits.

Overall: Overall it's been pretty good. A few team members experienced a few issues with under-qualified project managers, but overall, I've been quite happy.

A good base idea but needs some work

Nov 06, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It is easy to program questions and the reporting has good features.

Cons: The platform is very slow and freezes. There seems to be a lack of panel availability and it is inconsistent over time.

Vendor Response

by Toluna on November 20, 2018

Hi Beejan,

We appreciate your feedback. We are happy to hear that you find the programming and reporting capabilities of the platform to be intuitive and easy to use.

As for the sampling component, when we are not feasible to fulfill narrow targets, or very low incidence respondent segments with Toluna's panel, we are able to link your study to other respondent providers and achieve the specific respondent targeting goal. The more complex the target, the longer this can take. As our own panel is continuously growing (global membership of 21 million as of this writing), we expect feasibility to increase and days in field to decrease. We are happy to report that most general population surveys field very quickly, typically within 8 hours in most markets.

Thank you again for your partnership and please reach out to your sales rep to further discuss how we can serve you in the future.

Fast and Efficient Process to Garner Great Results

May 22, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The platform interface was visually appealing and had great graphics that could be dropped into decks with ease. Too, it was intuitive. The best part though has to be customer service. I did not wait more than 2 hours at any point during this process, not for getting survey details, cost, optimization and more.

Cons: There is room to add in a key or methodology to provide context for individuals who are looking at survey results but were not close to setting it up/understanding the ask.

Valuable tool

May 22, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: While I was not the actual user of the software, I was pleased by the appearance and functionality of the survey. I especially like the online reporting tool.

Cons: I wish there were a few more choices for question types and appearance of questions.

Good but could improve

Jul 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very cost effective and I also get the results on time.

Cons: Some of the functionalities are not intuitive. For e.g the And versus Or usage in filtering. I always need help from someone in the team.

Overall: Positive. I get what I need from it

Capterra loader

Quick way to get responses from the team to make decisions

Aug 14, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: In cases where it should be a team decision about something, but it isn't crucial to be in person for it, QuickSurveys is great to get the responses from the team members. You can then quickly see what options are most popular and why they are most popular, leading to the best final decision.

Cons: Participants do not put as much effort into it sometimes because it is anonymous. It is easy to just select any options without fully reading everything, which happens to be the case sometimes.

Overall: User friendly program to help make team decisions.

Good Product

Aug 16, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fairly easy to navigate

strong customer service

Good ability to survey panels

Cons: Some times it can be a little buggy when trying to extract certain data points

Overall: It has been a straight forward process

Great customer service

Apr 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As good as full service suppliers but super affordable and great customer service.

Cons: not applicable. all great. not sure why its making me fill out more words here. very satisfied.

Overall: ease of use and customer service

QuickSurveys Feedback

Jun 05, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the simplicity of the tool, and how all of the questions are simply laid out for you in the test link. I also appreciate how you can apply Top Box reporting to the all of the questions simultaneously, as well as remove certain columns / subpopulations across the report at once.

Cons: There are a few key functions that are not available in reporting. The main one is the ability to look at Top Box reporting without having to filter out a number of rows to see all of the statements next to one another.

The tool also doesn't allow you to view various Top Boxes at the same time (for ex. you cannot see T2B and T3B at once.)

Also, without training, the tool is not very intuitive to use.

Pharma perspective

Jul 09, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It fits the niche for when you need quick insights without the cost and time of doing a full market research project. Reasonable functionality for the price, and good customer service.

fast and inexpensive.

Cons: no real complaints. It would be nice to get fancier ways to package the output data, but that is more a nice to have.

Toluna Review

Jun 07, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really liked the user interface as results were coming in. The pie charts were easy to use and interact with. I was addicted to refreshing the software to get results!

Cons: After the survey was completed, the user interface was a little less intuitive. For my study, a keeping the same pie chart format for all questions would have been a great value add. Exporting data to excel was easy to make my own, but it would be great to have more prepopulated chart options.

Overall: Customer service was fantastic! Rep was great to work with. We were trying to understand which artwork and items were preferred by Costco members. The data helped direct the customer and give them more assurance with their choice.

toluna quick surveys review

Jun 05, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: LOVE how easy it is to quickly get a quant read on business questions.

Cons: There are a lot of nuances in the QRE set up and analysis that are not super intuitive / I always need help with. I'm running some complex stuff with lots of segmentations so I'm probably the toughest case.

Overall: It's great - great tool, great people, huge help on our business!!

Capterra loader

Certainly a far better tool for Feedback & Surveys

Mar 25, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Believe it or not but QuickSurveys has almost all the options you need to conduct a short/long survey or seek valuable feedback from your customers and client. Certainly, it has more options than the Google Forms or another such tool available online for the very same purpose. The another advantage of QuickSurveys is that you can embed the survey or share the link of the survey in your support tickets.

Cons: Till so far our team has not found anything disappointing as such but yes, they should work on pricing component.

Overall: Ditto to the QuickSurveys, this tool helping our company in improving the quality of our services with instant feedback and rich analytics post survey which is really a must have kind of business tool for every online and even offline business.

Plus, you can even embed the survey in websites or share the link of the survey in your support tickets.

Largest doesn't always mean the best

Jan 08, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great reporting tools that allow easy sharing. Overall it's a strong solution, but struggles with more complicated surveys

Cons: Struggles with more complicated surveys; difficulty with tabbed questionnaires

Overall: Solid tool for the money paid, but best for simple surveys

Great service, iffy sample

Apr 04, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Perfect for quick, simple surveys that need fast data turn-around

Cons: Limited options for even slightly more advanced survey logic and flows

Overall: The people are great and always helpful, but the data quality was sometimes lacking and the field times for longer surveys was too long.

Couldn't be faster

Dec 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The speed

Question flexibility

Instant access to data

Ease of recruiting

Real-time dashboard that shows data coming in

Cons: What's not to like? I'm really trying to think of something but can't.

Overall: I needed to narrow down response options on a question before fielding in a larger, more expensive survey. QuickSurveys allowed me to test the response options that I'd brainstormed with a larger, unbiased sample population and gather new ideas for response options I hadn't thought of. Great crowdsourcing tool!

Toluna Quick Surveys

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The survey platform was incredibly easy to understand and program. The support was very helpful and timely.

Cons: I'm always looking for advanced functionality and I believe it wasn't capable of a few things. It didn't stop me from using and working with what they had.

Overall: We were working on understanding interest in a new product partnership and were able to work with Toluna and their panel team with great ease at a terrific costs. I would definitely recommend them for future projects.

Review of QuickSurveys

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use...very point and click friendly.

Cons: This isn't a knock on the software, per se but I'm busy and so often times I only go into the platform to take a quick look at something (vs. being a power user)

Both turnkey and flexible - great product

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: reporting depth and flexibility

easy to learn

easy to use

Cons: nothing - I can't recall running into any issues whatsoever

Overall: we conducted a survey and found that Toluna with QuickSurveys was our best choice. The price was very reasonable, the support was great and the key piece - the survey results and reporting/cutting/filtering of the data, was above expectations. Would recommend and definitely use them again.

I simply can't think of my research life without Toluna Quick Surveys

Jun 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Unprecedented peed & flexibility, ease of use.

Cons: Some minor technicalities that the user needs to be aware of.

Overall: I am using QuickSurveys for ad hoc business questions that require quick & flexible responses. It typically takes me ~1 hours to set up a research & a few hours to get responses back, in an easy to read, charted format.

Quick turnaround

Oct 01, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Quick turnaround, DIY, Being able to get pricing in advance

Cons: The interface isn't always ideal. I don't like that we can't see all the piping and filters without going to the survey logic page.

Also, there is no customer support on weekends.

great product

Jul 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: i've done surveys & received gift cards through this software for the last few months. i highly recommend them. super easy to use & fast pay outs.

Cons: nothing- it's excellent! i can't say enough good things!

RFH x QuickSurveys Review

Jul 16, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the dashboards and pre populated charts and graphs as usable outputs.

Cons: Some of the reporting cuts of the question in full.

Overall: My overall experience with QuickSurveys was easy and fast. I had an a great support team to quickly get the data I needed for a meeting this week.

Survey Review

Jun 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The personal touch as well as the ability to really narrow down results.

Cons: The takers of the survey were 90% white. This is not very representative of the United States.

Overall: It was easy, simple and worth the cost.

Easy to use

Aug 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: QuickSurveys was super easy to use and delivered results in a timely manor, which is very important in a fast moving industry like PR.

Cons: I did not have a bad experience with this software.

User friendly survey results

May 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to understand and read data, which is really helpful for someone who isn't proficient in the field

Cons: I don't have any cons, I thought it was a great platform

Quick Turnaround Time

Mar 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use; programmed in a timely and efficient manner

Cons: There's nothing we did not like about the software

Overall: Get realtime feedback from healthcare professionals

New User to Quant

Jul 09, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: real-time data analytics and flexibility of creating sub-populations and checking significance

Cons: The meaning of all of the different tools

Super speedy and easy

Apr 05, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The speed and cost. Customer service was fabulous as well.

Cons: I found the analysis a little bit challenging to get to the proper cross-tab.

Survey review

Jul 23, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The dashboard is a great tool - easy to filter and see data various ways.

Cons: The survey itself is a bit clunky and dated. I would like the design to be a bit more streamlined for a better customer experience.

Trinity PCP Survey

Jul 16, 2019
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Speed of programing

Speed of fielding

Responsiveness of team

Cons: No auto-sums -- led to dirty data that had to be manually cleaned

No randomization of answer orders

No straightliner check

Quicksurvey review

Apr 23, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Intuitive user interface, continuous updates on complete rate

Cons: Nothing I disliked; would be good if piping is made possible from grid questions as well