Spiceworks

Spiceworks IT Desktop

4 / 5 122 reviews

Who Uses This Software?

IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.


Average Ratings

122 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $0.01/one-time/user
  • Pricing Details
    It's actually 100% free! Can't put in price.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Spiceworks
  • www.spiceworks.com/
  • Founded 2006
  • United States

About Spiceworks IT Desktop

Monitor all your devices easily and in one place! With Spiceworks Network Monitor you can keep an eye on your servers and SNMP-enabled devices like routers and switches from one dashboard. Youll have total visibility over your network, so you can catch issues before any of your users, and be the IT hero you were meant to be. After work hours, rely on email alerts to keep you updated of the critical issues affecting your systems. All of this, and its free! Download Network Monitor now.


Spiceworks IT Desktop Features

  • Baseline Manager
  • Diagnostic Tools
  • Full Transaction Diagnostics
  • Performance Control
  • Resource Management
  • Root-Cause Diagnosis
  • Server Performance
  • Trace individual transactions
  • Asset Tracking
  • Audit Management
  • Compliance Management
  • Configuration Management
  • Contract Management
  • Cost Tracking
  • Depreciation Management
  • IT Service Management
  • License Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Release Management
  • Self Service Portal
  • Bandwidth Monitoring
  • Baseline Manager
  • Diagnostic Tools
  • Internet Usage Monitoring
  • IP Address Monitoring
  • Real Time Analytics
  • Resource Management
  • Server Monitoring
  • SLA Monitoring
  • Uptime Monitoring
  • Web Traffic Reporting

Spiceworks IT Desktop Reviews Recently Reviewed!

Spiceworks, fully featured helpdesk for free!

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: The price, its free. We moved to the cloud hosted solution from an on-premise install and the it is still free without the hassle fo maintaining a server. Easy to setup and use.

Cons: The reporting can be clunky and the help for the free version si through the community so it can take a couple of days to get an answer but hey it is free.

Overall: Helpdesk tracking and monitoring. End-users can login and track their calls. Can be used via email or over the internet portal

Awesome IT Help Desk software, horrible inventory system.

Nov 10, 2017
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Cons: The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.

We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Very efficient and straight forward software

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that this program is staright forward and helps me connect with the IT department about an issue without having to walk away from the work at my desk.

Cons: I don't like the extra comment screen after the ticket is submitted. I think it should be a one screen and submit process as opposed to submit, then comment, then complete.

Overall: ease of communication with IT department

Simple and easy to use

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The simplicity of the software, easy to use and the information is easily accessible. The reporting was sent directly to my emails and easy to distinguish what information was important.

Cons: There are constant reminder to install tools that give you more access, that are not originally in the setup wizard.

Fully featured and completely free!

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Free
- Easy to use for both the IT staff and end users
- Great customizable reports
- Supports plugins and extensions
- 12000 tickets and counting!

Cons: Not much honestly. The software is free because it's ad supported, however this is one of the few platforms where the ads are not intrusive and can be quite useful. Spiceworks vettes their sponsors, so you know you're supporting the product.

Overall: A more organized approach to helping our users. Every IT person can keep track of open issues and document resolutions.

Great centralized location for all assets, from laptops and desktops to servers.

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Able to see Service Tags, installed software, IP address, OS, User using the device, etc. Can also see by software which computers have it installed, and which version is installed. Integration with AD makes it fast and easy to get it up and running. GUI is easy to use, and pleasing.

Cons: Even though installed on the network, accounts to sign-in and register must be associated with SpiceWorks, not local AD.

Great FREE software that has some amazing capabilities!

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the automatic inventory features of this software. Including the Wake On Lan feature and MAC address mapping to network switch ports across the network!

Overall: Ease in my day to day operations in keeping up with network and hardware appliances

Simple yet powerful

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall satisfied, will continue to use the product and recommend

Pros: Easy to get one's hand around this tool User-friendly The product is evolving continuously through user feedback

Cons: The limitation it had on user accounts in trial version!

Perfect for smaller Help Desks and very good for larger ones

Sep 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The price was perfect The reporting features are great Setting permission levels and creating user accounts is quick and simple The ability to communicate with other users for advice is great The alerts for when a new ticket is created helps a lot

Cons: It was a little difficult to navigate through the program but once you get used to it you will be fine.

Everything you need to just open and close tickets

Sep 18, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is a simple software that will allow you to manage the opening and closing of tickets for your organization.

You can keep track of open tickets, assign them and make comments.

All changes in a ticket automatically generate an email to those involved in them.

It also detects on the network new computers, software changes, even can send alerts when there is little tonner in some printer or when there is little disk space on some computer in the network. This can be of great help to an organization's IT teams

Cons: It can be difficult to install and configure and help is not always immediate. Apart from this it can be a simple tool for the end user.

Overall: Our company provides IT support to several customers. Specifically we have installed Spicework to handle the tickets of one of our customers. The organization of our client has approximately 50 users.

Spicework has worked without any problems so far. We went from receiving requests via phone or email to having a system to organize the tickets, status and expiration dates.

Great tool to have IT immediately know the issues we are having.

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The issue immediately is "tri-aged" and goes to the appropriate people. Internally our IT colleagues are right on the issue.

All that Jazz

Sep 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to setup and use. Help desk has all the essentials. Network scanning capability and active directory integration.

Cons: Third-party integration is not widely available. Not as customizable or brand-able. Add-ins not being supported.

A great Helpdesk system

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For a free product this is doing a amazing job. We have used it for a few years and it a important part of our workflow now. It has a great community and it is easy to expand with new features.

Cons: Because it is so easy to set up and get running some advanced features may be hidden away in odd places.

Spiceworks is very easy to use.

Aug 22, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: For someone who only does tickets/inventory on spiceworks, it works very well. Very easy to use and everything is very well laid out.

Cons: For someone who deals with metrics, spiceworks can be a bit difficult because it doesn't give too many options.

Overall: I was able to do my job and help all customers who submitted a ticket through spiceworks.

Spiceworks has been a great help

Aug 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Great for medium and small businesses. The resources available through Spiceworks makes it well worth the cost of admission.

Pros: From the download to the end of the install, Spiceworks is very easy to set up. It is easy to mange, you don't need a network admin. It is easy to use, you don't have to be in IT.

Cons: While Spiceworks is very easy to use it is not designed for a large businesses. Some patches force you to reset views (No big deal)

This is an excellent software, especially for the price tag of FREE

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is extremely easy to setup, and manage. They offer a mobile app. It also inventories your network without many configurations.

Cons: While there is a lot of support it's hard to find support for the current version VS older versions.

Overall: We use Spiceworks as an internal help desk. It helps us every day, all day.

It is dead. There is talk of a cloud based solution, but we will see.

Jun 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It works ok. Version 1.5 has bugs that are not going to get resolved, so stay with 1.4 if you can find it.

Cons: That Spiceworks is killing the project. It worked well and was on the right path before it's unfortunate demise.

Overall: It does a great job as a ping monitor, it does show traffic information.

spiceworks is an IT dream machine

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Helps to keep track of inventory, use help desk ticketing system, track users, it's basically the beginning of any IT process. Used both the cloud and server install version, more options with the server install one.

Cons: due to the free nature, support is slow but that's totally reasonable. the hardest part is maybe configuring the server version versus cloud, but once you've figured it out and have the spiceworks agent installed , everything goes well.

Easy to install and very easy to use. Lightweight IT helpdesk tool

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: i loved how easy it was to install in our enterprise. Ticketing was simple and the reporting was very robust.

Cons: ads, the software had some ads. some of the integration was cumbersome. I also had a weird issue where sometimes a few of our knowledge base tutorials would disappear for no reason.

Fully functional solution

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We can now track issues with our various workstations, POS stations, servers and users very easily. This helps us to get the most urgent problems fixed first, while also making sure that we don't forget about the little problems either.

Cons: I do not like the bar on the right side with ads. Local account can get out of sync with your online community account

I realy have a interes to use this to manage all devices

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like because with this software i saw i have a lots of options to use for what i realy need to use that

Overall: to manage all devices and to have a easy to use with collegue

Great IT support Software

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This Software is easy to use, customization to whatever you need, and you can't beat the price! Even though this software could do even more than it is for us now, it is exactly what we need and keeps our support requests, hardware/software inventory, and vendor information all in one great place! My absolute favorite feature is email setup for support requests, all the details that go along with that feature!

Cons: I can't think of anything negative about the software, I only wish I had more time to customize and look into the many endless additional features we could probably use in addition to what we use now.

Price is right

Apr 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Spiceworks for our ticketing system for years. It works well and was easy to setup. We can even pull reports for our statistics. And the best part about it is it is free.

Spiceworks Desktop Review

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Spiceworks desktop is a fantastically robust and helpful utility. From my experience, they two key advantages to this software are the low cost and the community support. For small businesses or non-profits, this is a great option to use for managing support requests (ticketing system) and monitoring the network (network scans and hardware reporting). Any major challenges encountered with using this software can be probably found within the community forums. Most, if not all, of the users on the forums are happy to help out with recommendations and suggestions from their own experience.
If you're looking for a simple, yet powerful solution for Helpdesk ticketing and network monitoring, I would strongly recommend checking out Spiceworks for your environment.

The best free Help Desk platform

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast, easy to use, lite

Cons: Only SQL lite, reporting

Overall: We have been using Spiceworks as our main IT Help Desk Platform.
I am using the word platform as it is really a platform on top of which you can build you IT management. A lot of apps are available and you can use it even for approval processes for the IT.
It is fast to set-up, easy to use and whats most important it is free.
The only disadvantage is that is uses SQL lite so if you want additional reporting, you have to be creative. It comes with a rebuild dashbord but if your IT is not small, you may want to consider other ways of managing the performance of your workers. The biggest disadvantage is that you can not exclude the "waiting" period of some ticket from your general timeframe in your reports automatically, this has to be dome manually.
For everything else, Spiceworks truly "rocks".

Experience has been good, but needing more features and abilities

Apr 18, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: -The program is Free, - relatively Easy to Use, - email notification makes for easy response communication - simply looking; not too complex to not understand how to operate within the system

Cons: - doesn't have the areas to input information that is required by our company. Also doesn't have the ability for auto populating equipment into tickets when person is selected.

Spiceworks is easy to use

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: It's user friendly and the design is neat. More functionality with reports would be nicer.

Pros: It's user friendly and the design is neat.

Cons: More functionality with reports would be nicer.

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Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

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Spiceworks is good, since it's free

Feb 13, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: It is good for a free product, sometimes a bit overwhelming and sometimes a bit underwhelming.

Pros: It's free and does have a lot of functions.

Cons: Lots of those functions are not setup and unless you pay for support, it's user community for help, which isn't always helpful.

Recommendations to other buyers: If you don't have the money it's great, else, look for other product.

Spiceworks is recommended for power users only

Feb 09, 2017
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: It has some wonderful features like IP tracking and software audit.

Pros: A powerful tool for admins and those who want to audit PC's.

Cons: You have to pay to free all the modules.

Recommendations to other buyers: Don't buy it. There are some other cheaper options that do the same.

Spice works Cloud

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I use spiceworks cloud help desk everyday. Users are able to submit tickets for any IT related issues and I have access immediately. Spice works allows me to setup a form that users can access from a custom web address and submit tickets for any issues they may have.

Pros: Spiceworks is totally customizable. You have two options to choose on premise setup or cloud.

Cons: The cloud should have most of the same features as on premise

Recommendations to other buyers: If you are looking for an IT ticket system then spiceworks is the right choice

Fantastic Ticket system

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Full featured and very straightfoward

Cons: Can be a lot to keep track of on occasion

Overall: Spiceworks is a great way to manage tickets and also help keep track of systems. They do a fantastic job of tracking time spent and even $ on resolving end user issues. You can even purchase equipment through them.

Spicey

Jan 24, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Too complicated for something that should be simple. Creates too many tickets for one task. Font is too bad.

Pros: Don't know.

Cons: Mentioned in the review.

Recommendations to other buyers: Could be simpler.

Spicework needs improvement

Jan 24, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I like the way Spicework is executed, however, it needs improvement. We were using it with the combination of our Gmail account. There are times it doesn't show who the sender is, so we have to locate it from our mailbox, which is an extra step we don't need.

Pros: It enables the user to keep track on how long the individual spends on the assigned task.

Cons: It needs to tell the user who the sender is, rather than guessing who sent it. We can improve on adding graphics to make it look more appealing to the user.

Recommendations to other buyers: N/A

Useful but too cumbersome

Jan 24, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Spiceworks provides a valuable way to keep track of tasks and to provide a system of accountability for employers. The interface of the platform creates a few issues. The size of the font in tickets is too small, it makes it difficult to work from it on a daily basis. Also, there are a few glitches with how information is displayed when the screen is enlarged. It's difficult to see the last ticket as it is often hidden under the field where you view information. When you link tickets to a group email, it doesn't always show who the ticket is from...instead, it lists the ticket as coming from the group email...which makes it difficult to follow up on issues.

Pros: Provides a way to track tasks, creates reports on productivity.

Cons: The size of the font in tickets is too small, it makes it difficult to work from it on a daily basis. Also, there are a few glitches with how information is displayed when the screen is enlarged. It's difficult to see the last ticket as it is often hidden under the field where you view information. When you link tickets to a group email, it doesn't always show who the ticket is from...instead, it lists the ticket as coming from the group email...which makes it difficult to follow up on issues.

Recommendations to other buyers: I honestly wouldn't recommend it unless there are improvements to some of the issues I've mentioned before. As I do not work at a tech company, it does not provide a better way of keeping track of tasks (in a way that makes using email inefficient)

Not Very Satisfied

Jan 24, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: We tried using Spiceworks at my work, but it was way too glitchy to be effective. Tickets were created that didn't include the email address of the person emailing us and when I responded, the message didn't go anywhere! I had to contact our Spiceworks admin to dig into the system and figure out where these messages came from and it ended up taking days to things that should have taken minutes. Ultimately it seemed easier to just go back to using other software instead of your ticketing system.

Pros: I like the idea of a ticketing system, but Spiceworks was too cumbersome to be effective. I also like that Spiceworks is stationed in Austin.

Cons: Emails got lost, the interface wasn't intuitive, the search function was inefficient.

Recommendations to other buyers: Try a collaborative inbox in Gmail instead.

Amazing Help Desk Solution

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We are a degree granting Business school. We use Spiceworks on a daily basis to track and resolve technical issues. The interface is easy and intuitive. It works perfectly. There are a lot of resources available like video tutorial. I will highly recommend Spiceworks.

Just What We Need

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are a 1.2 person IT/computer education department and growing by leaps and bounds. We needed something to keep track of our open issues that didn't cost us much because we work at a Catholic school and the budget is low. Free is a good word and Spiceworks is beyond my expectations. Has the ability to create an article for a knowledgebase. And can also generate stats.

Pros: Easy to use.

Recommendations to other buyers: Since we are a small shop, this may not have all the functionality of some big ticket help desk apps but I was surprised at how much it does have.

SpiceWorks for Maintenance

Jan 10, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: A powerful tool, good reporting, however, design portal is not so easy to navigate.

Recommendations to other buyers: It bills itself as a system for IT departments and that's clearly what it is. I've used it for maintenance and housekeeping tickets and it works, but it's not ideal for that purpose.

Useful but Decided Not to Keep Using it (used cloud version)

Dec 19, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I used the cloud-based version of Spiceworks for our tech support team as our ticketing system. It was a way to keep track of all the inquiries, a way to divide tasks, keep track of how quickly these tasks were getting done and what topics are being worked on the most. Spiceworks is very easy to get off the ground, very easy to use. I liked the categories, having its own portal, & email address. I used it with my google group so anyone who emailed our specific email would then get forwarded to Spiceworks and from there it would automatically generate a ticket. I found it great to take a quick look to see productivity and efficiency of the team. It's a centralized location and prevents topics/emails from being forgotten.

Pros: Easy to use. Reporting feature is cool to see what response time is, can export a report to CSV. Nice for supervisors to see what is being worked on. It splits up the responsibility of the tasks and we know who is responsible.

Cons: Any yahoo.com emails would not get the creator labeled properly so if we were to respond to that ticket, it wouldn't go to the actual creator. Staff found it cumbersome and difficult to read the small font and to follow the thread.

Recommendations to other buyers: The downloaded version has more functionality. I used a google group and perhaps that caused some problems with yahoo accounts, I'm not sure. People who emailed us using a yahoo account would not get their ticket labeled properly by them as the creator so keep an eye out for that. Our staff was reluctant to use this so 50% of the team did not want to continue using it. It's great for upper management oversight but the staff didn't like using it as much. Train them on the nuances, explain why it's useful to use to get them on board. Maybe do a trail run with a dummy account.

Spiceworks, For when good enough, is good enough

Dec 09, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Price

Cons: Stability in large usage environments

Overall: Spiceworks is not the most powerful tool, It is not the most versatile, it is not even the prettiest but it is the best bang for your buck if you are just starting out. It offers everything that a small one or two person shop needs. If you expand beyond that, I would start to look into alternatives as the system begins to become unstable and unsearchable if you go beyond ~500 tickets a month.

Spiceworks review

Dec 08, 2016
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Very simple, albeit, limited software that is fine for the most basic needs.

Pros: simplicity of use

Cons: Limited features and flexibility

Recommendations to other buyers: ok for small, not very complex, companies.

Spiceworks

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: the spiceworks portal is easy to use and all information is right at fingertips.

Pros: all data in one spot for reports

Cons: none

Recommendations to other buyers: INSTALL IT NOW!

SpiceWorks Review

Nov 17, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: very good software and free. i like the way you can manage your inventory

Pros: good to maintain you inventory up to date

Cons: sometimes it is hard to automatically get client specifications. the agent sometimes does not work and you have to add you equipment manually

Solid and Easy to Use Tool

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: Spiceworks is a very easy to use product that is complimented by many features and functions that a full commercial helpdesk tool would use. Our organization has used the reporting capabilities, inventory management, ticket management and allocation, and has really cleaned up our CS email inbox.

Recommendations to other buyers: If you're looking for something free, easy to setup and easy to use this is your tool

Spiceworks Help Desk and Network Monitor

Nov 10, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Spiceworks Help Desk is great for free. not perfect but we have been running it for 4 1/2 years and expanded from help desk into inventory, (which is great because then you can tag assets into the tickets) and also into the purchasing module. the purchasing module needs some work and has for sometime, despite my input contributions from my supply chain and procurement background before I joined IT. It has gotten a bit slow over the years and spiceworks answer was to deploy it on a physical server, which of course we said no. We have 17100 plus tickets in the system now. It has sped up a bit with recent updates, but all in all we are very happy with it and have replaced solor winds with the network monitor.

Pros: Free and effective nice integration with inventory and depreciation changes. Great dashboard that we use in the office for ownership and management.

Cons: a bit slow in the searches. purchasing module needs improvements

Recommendations to other buyers: The network monitor does not have autodiscovery yet...but works great with simple alerting. spiceworks is great and i don't mind the ads, helps keep you updated with technology

Spiceworks is a Good Product

Nov 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: The company I work for uses Spiceworks namely for the Help Desk application. It works well and loads quickly most of the time. Being able to set priorities to tasks and assign due dates are nice features.

No Brainer

Nov 08, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We use Spiceworks to track and assign all of our Helpdesk tickets for IT and facilities at our school. It couldn't be any easier to access, assign or communicate with others on the help desk ticket. If I need to recheck something or someone asks if they put in a work order for something that was broken to be fix, I can easily search with one or two words and all the tickets come up for that item, person or the issuer of the help desk ticket. I only hope others are already using this system of atleast give it a try!

Pros: Flexibility - the information is always accessible.

Cons: Not be able to sort closed tickets by user / they appear alphabetical.

Recommendations to other buyers: Give it a try... you'll be glad you did.

Spiceworks Help Desk Review

Nov 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Reviewing Spiceworks Usability and Features: Overall, Spiceworks is a great solution. I enjoy the community and all the modules that come with Spiceworks. I even enjoy the ingenuity of how its free yet very high quality. It's a really great product.

Pros: 1) Spiceworks software offers a strong, easy to use network management solution for free 2) Spiceworks software comes with free helpdesk solution unlike other similar network management solutions 3) The customer support of Spiceworks is always there to help users get through the technical details via phone and email 4) The network management module also comes with mobile dedicated app for iPhone and Android

Cons: 1) Spiceworks HD doesn¿t support using your own database which can be really difficult to accept for some users 2) The software doesn¿t give you control over the networks you are monitoring, you can only get visibility

Recommendations to other buyers: Make it more visibility and improve UI. It needs to be intuitive.

Hoping this can be my all-in-one solution

Nov 04, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that SpiceWorks is full of features and they do very well at staying up to date.

Overall: I have just started using this and I am hopeful that it will be able to replace a few other types of software that I'm currently using and be my all-in-one solution. So far, it seems to be packed with features. I will be taking advantage of the SpiceWorks training videos, but I think this will be great based on my experience with other SpiceWorks products.

Thumbs up

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: My company has been using spice works for some time now. We have began taking advantage of a lot of its features.

Pros: I like the knowledge base. It gives me the ability to see what issues others are experiencing like I am and what they are doing to fix it without having to go to a different site.

Cons: The only downfall and not much of one is the fact that the scan can be lengthy.

Spice works

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: I like how spice works works overall. My company has been using it for sometime now and have began taken advantage of more of its perks.

Pros: I like that i am able to scan my entire system including printers. I also enjoy the knowledge base.

Cons: The scan can take a while at times

Spiceworks Review

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I use this software daily for my job in the IT department. I did not implement the software, but my team did and the transition was seamless. The software is very easy to use and allows you to create reports on the fly for analyzing data and also gives you the ability to save the reports.

Pros: Ease of use, reporting, user interface

Great Tool

Oct 17, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Easy to use product with many features of a outright purchased helpdesk tool inventory management, helpdesk management, ticket allocation to groups , technicians, and priority , reporting capability is really good.

Recommendations to other buyers: definitely look at this product for small to medium businesses looking for a alternative product to those expensive business helpdesk systems.

CUSTOMER SUPPORT

Oct 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Scenario Three - Skills and Confidence

Cons:
Our comprehensive educational materials help you build skills and our detailed feedback and scoring system gives you the practice you need to walk into your next interview with confidence. Applying your skills in simulated interviews with Molly Porter and working for higher scores on higher difficulties will make you confident that you can nail your next real-world interview.

Overall: "Scientific principles have been combined with the latest virtual reality technology to create a job interview training experience that is engaging, efficient, and effective. This training helps users learn the skills they need for successful job interviews."

Recommendations to other buyers: You¿ve read books on interviewing cover to cover. You¿ve watched tutorials online. You¿ve written out your answers to standard questions and practiced them in front of the mirror. But when you¿re face-to-face with a real interviewer, you freeze up. How do you put all that planning into practice?

Spiceworks for the Win

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Use this as our ticketing/tracking system for a SMB. Free is a great start. Works well and is reasonable easy to install, host and deploy. What I like most is the community. If I have a one off problem I just can't solve I post a question to the community and often get one in less than hour. I'd pay for membership to the forums alone.

The tech guys best friend

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, fast to set up, runs smoothly. Free!!

Cons: It could use some more features, slightly lacking.

Overall: This is by far the most helpful software a IT guy can take advantage of! Extremely easy to set up and makes your day run so much smoother. I do wish it had a little more features but for a free software you cant go wrong.

Spiceworks Review

Sep 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, free and Great UI. Love the ticketing system. It's greatest feature is the inventory management system, it scans and inventories practically everything on your network.

Cons: The only thing I dislike is that spiceworks only supports Windows Servers. I hope in the future they start supporting Mac OSX.

Overall: Our team solves tickets everyday using Spiceworks. Love the fact that users can log in and check on the status of their ticket. The email notifications for incoming tickets is also very good. It greatly increases our company's performance without costing anything. This is easily the best ticketing system available on the market.

Recommendations to other buyers: If you don't want to spend money on a ticketing system, Spiceworks is the way to go. I would go as far as saying it beats lots of paid solutions.

Great way to implement low cost help desk

Sep 18, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: No cost, so it helps with limited IT budgets and a large online community for peer interaction.

Cons: No granular control of email notifications for selecting if a technician can get email notifications on tickets they open and assign to someone else in the system.

Recommendations to other buyers: It is a quick and easy way to implement help desk.

Spiceworks helpdesk for Netsuite issues.

Aug 29, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: First of all after we implemented spiceworks my e-mail inbox looks much cleaner now. I used to get around 50 e-mails a day regarding ERP issues now everything in spiceworks . It`s easy to use. Highly recommended for help desk and IT professionals.

Cons: I wish I could customize the look. I don`t like fonts sometimes its hard to read I have to zoom in to see . Otherwise nothing complicated its very straight forward application.

Recommendations to other buyers: If you are looking to Implement ticket system in your company, spiceworks will meet all your expectations no need to look another system.

Spiceworks is everything IT in one package

Aug 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Spiceworks user friendly set up can get any IT department up and running in minutes. It gives you a dedicated user portal so that your staff and or clients can submit their IT help desk request and or questions. It has great reports to keep track of the categories that users report to have in a consistent basis it allows you to make notes so that your technical staff can review what steps were taken to resolve the issues and also its reporting allows you to see how long tickets remain open.

Cons: I have not found something I dislike about Spiceworks..

Recommendations to other buyers: If you are and IT pro and you are looking for a solution that is cost effective (FREE) and is an all in one package with user friendly interface Spiceworks is the way to go!

Great Software

Aug 11, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: SpiceWorks has enabled my company with the ability to effectively communicate with and solve IT issues for our internal and external stakeholders by provided an easy and efficient help desk software application.

Cons: I would prefer a better GUI for email attachments.

Recommendations to other buyers: This software is quite efficient and will allow you to handle the majority of your IT needs.

Used for IT support services

Aug 08, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to Install on any windows platform and very easy to navigate through installation and setup of features. The Spiceworks community is a great source for any advice and support you might require. Straight out of the box there are great features and functions that my organisation use on a daily basis's.

Cons: Lacks features through customization of Ticket information and reporting functions.

Overall: This has been a great product to run my business "IT Support Care" in Melbourne. It has most of the features that our organisation requires to manage our customers IT infrastructure, from Servers, networking equipment, desktops, laptops and tablets.

Used for Years

Jul 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy, configurable and free. Has an App for Admins which makes remote administration easy. Has good updates, version control and notifications.

Cons: Can't interrogate 100% of network devices but it is close to it.

Overall: There is a local (completely free) or web based version (monthly cost $10), exceptionally easy to use and install. Updates have been seamless and it is a unified communications platform

Recommendations to other buyers: The SpiceWorks community is the killer app here, you have you Help Desk but also thousands/millions of IT Pro's and a forum to help you out. Even if you don't use the software join the Community https://community.spiceworks.com/feed

Awesome HelpDesk and Network Management Tool

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Spiceworks is a great tool for managing your helpdesk needs. With a network inventory, helpdesk function, integration with Active Directory, and a huge community of users, Spiceworks allows you to accomplish many of your goals for FREE.

Pros: Huge functionality and a wide variety of tools and add-ins to accomplish your IT goals.

Cons: None. Great opensource freeware application.

Probably easiest to use HelpDesk, but lacks some features

Feb 08, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: This is definitely one of the easiest to use HelpDesk/Ticketing software. Having WEB and Android APP client. It is actually HYBRID app, where you install part of it on-premise on your server, and another part is running on SpiceWorks cloud.

PROS:
Customer simply sends request via e-mail, SpiceWorks HelpDesk responds and creates ticket in system. Any technician responds directly into text box and when clicking SAVE ticket is automatically ACCEPTED and ASSIGNED to this technician. No annoying gozillion of buttons, boxes, dropdowns... YES, you can add extended properties, categories, assets, purchases...but that's all hidden under tabs and is not required for quick and simple operation.

Interface is quite clear, not bloated with too many options and every beginner can use it in seconds.

CONS:
The REPORTING feature is very simple to use, you can generate reports easily, customize what to display...but is also VERY LIMITED. You can generate report ONLY in table format. Even SQL-based reports accept only 1 single SQL query, which is displayed in 2-dimensional table.
There is absolutely NO options for custom designed reports, there's no option to change title, subtitle or add custom text with placeholders on report. There is NO option to do any MATH operations, like display a sum of spent time, calculate average response time, count number of support tickets and so on.
Reporting is just simple displaying tickets in plain table, filtered by some criteria, like by date, by category etc. Nothing else.

Also translations are pain. There is translation module, but some translations appear immediately, some require service restart, and some you simply cannot find, as they are packed inside app source code.

Finally, the MOST ANNOYING feature is that your users are NOT YOURS. Instead, all users become SpiceWorks users and by default they are set to receive Spiceworks announcements and mails from SpiceWorks partners.
That's becasue SpiceWorks app is hybrid - a part you can install on-premise on your server, while another part runs on SpiceWorks portal and is integrated without a chance to disjoin.

Machine service technician overview

Aug 03, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: You can customise Spiceworks to fit your individual and company needs. You can customize how you are notified, who gets notified and to what categories. You can make this product your own.

Cons: There is not too much about Spiceworks that I do not find useful. If I had to pick something....the mandatory updates can be bothersome.

Recommendations to other buyers: Go old school and make a list of what you want the software to do and check off your list. Next step would be to rate how easy it is to navigate the software. I found Spiceworks to be very user friendly.

Spiceworks Rocks!

Aug 03, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Spiceworks for about 10 years now. First, its Free! You cannot beat the price. Even with the ads, its a great free product. We have some customizations that make it more unique to us, but overall its a great product.

Cons: I wish they would have a ticketing only version of their product. We use this in other departments separate from IT for ticketing, and it would be cool if they had a more stripped down version.

Recommendations to other buyers: With the number of features that Spiceworks offers, there is no comparison with products like Dell Kase especially when you factor in the price.

I use this to submit it support tickets.

Aug 03, 2015
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like it because it is very intuitive and free. It is web based so you can access it from any browser.

Cons: Nothing so far. This product seems to do everything I need a ticket submitter to do.

Recommendations to other buyers: Make sure the software you choose will keep the records that you need to review at a later date.

Spiceworks is GREAT

Aug 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The visible tracking of jobs to make DTE more productive

Cons: No negatives at all. This product has made DTE a better company

Recommendations to other buyers: Just try it and you will fall in love with it. This software draws together the IT department so that resources can be quickly deployed to fix issues.

Easy customize and tailor to your needs

Jul 15, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Being able to customize the different features to tailor Spiceworks to the needs of our company. This alone made it easier for us to adopt and implement.

Cons: The guides on how to accomplish certain things can be hard to find. For instance when I first started to customize my implementation there wasn't very much documentation available for what I was trying to do. The community did provide a great resource but finding the information took some digging.

Recommendations to other buyers: Make sure that the problems you are trying to solve with this solution are well defined before you start. This makes evaluating the specific features easier and will be easier to determine if it will be worth your time investment.

Spiceworks is a great organized program

Jul 14, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like about Spiceworks is that I can stay neatly organized and always know what tasks I have for my day. It is also very helpful that I can make notes about my tickets and always look back on them. Great product!

Cons: What I least like about this product is that some of the notifications I get sometimes repeatedly come back up after closing this out and becomes somewhat annoying but it is very easy to ignore

Recommendations to other buyers: Why not? The software is free and you can use it anywhere.

Programmer Analyst

Jul 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is great for keeping track of ticket progress and history. This is extremely helpful when referencing similar issues in the future.

Cons: I would prefer to not see any ads, but it is not a big deal.

Recommendations to other buyers: This is a great application for keeping records of help desk tickets.

Good product Great Community

Jun 30, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Price is free, if you don't mind a few ad banners and the tech support is fast and friendly.

Cons: The scanning is not always accurate and has some issues updating changes to devices.

Recommendations to other buyers: Try it out. It's free and simple to setup, so no risk involved.

Good forum for IT discussion

Jun 29, 2015
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: It gives a platform for individuals and companies to discuss IT and ask questions.

Cons: It can be frustrating when discussions go from productive to other unrelated topics.

Recommendations to other buyers: Don't be afraid to ask a question even if you think it may sound dumb. Chances are there is someone out there who has been there and can help.

IT HelpDesk Solution - Spiceworks Software Works for Me!

Jun 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about Spiceworks is the price. Presenting a Business Case to a CFO goes much smoother when the cost of the product is free!

Cons: I really do not have anything negative to say about Spiceworks.

Recommendations to other buyers: If cost is a concern, I recommend Spiceworks. Using the software is free and they have a great online community. We did our own Server setup using VMware. If you do not have the resources, Spiceworks will host your Software for you!

Best IT Helpdesk Solution on the Market! Plus it's free!

Jun 29, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that Spiceworks is free, the product is easy to use and the apps are great. I have used other products in the past, like Track-it and Helpdesk Authority. While I really liked those products, they were more expensive than Spiceworks, since it is FREE! We also use the product in our maintenance department as their work order system, so that was an added bonus.

Cons: That they force you to update the software. I can see why they do that, it makes sense, but it does put the fire under you to do the updates. They do post a notification on the screen to tell you how many days the update will take place in.

Recommendations to other buyers: Download the product and install it on a test machine, it's really easy. If you can't find something you want, just do a search for it, there will be an app to download that will probably fix the issue and make the software work the way you want it to. So my suggestion would be to not give up on the product if it doesn't exactly fit your needs, contact the Spiceworks community and see if they have a solution.

Spiceworks - Community, Inventory and Ticketing all in one.

Jun 29, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Spiceworks is a great tool for many reasons. The first being that the community of other IT people is strong at 6.5 million. So when you have a question you can freely ask it without having to earn points first or having people upvote it so it is seen by others. Spiceworks is also great because that same community also has reps from all the major tech vendors and small startup companies trying to make a name for themselves. The software itself has built in inventory, helpdesk as well as network monitoring that rivals some of the bigger names but is free. The only catch is that you have to see a few ads on the sidebar while you are using the software.

Cons: I don't have any issues with Spiceworks, but if I did support is also free and is very responsive.

Recommendations to other buyers: Install the software then go to the short how-to videos on each type of task. The initial instructions also help quite a bit with getting the helpdesk setup and the inventory going.

Essential to my daily function

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is a free product, which in itself is impressive when you consider what you are being offered. In addition to a customizable ticketing system, you are given an inventory system, and a newly added network monitoring function which so far has been nothing short of impressive (Until now I have been using PRTG Monitor, which in itself is a wonderful tool, but not free.) The initial setup is very easy, and and Spiceworks as a service has very low hardware requirements, meaning you can run it on an older laptop fairly well. The reporting function is a massive lifesaver, as it can help you generate a flexible list of everything from tickets (very flexible in what you want displayed, and how you want it sorted,) to your IT inventory (sorted by office location, purchase date, etc.) The ability to send these reports to our company's upper management to show hours spent on particular projects per month, or what assets need to be replaced due to original purchase date, is a very big plus. The community portal itself is full of helpful people who are always willing to share their knowledge. On multiple occasions where I had to find a solution to a technical problem, I found people who were quickly able to pull more details from each instance, and provide a brief list of solutions in a fairly short amount of time. When you are backed against a wall, this can be a massive lifesaver.

Cons: Plugin compatibility. Some older plugins may no longer work well with newer version of the software, as well as some of the newest plugins requiring the latest update, but these are just minor nitpicks.

Recommendations to other buyers: For a relatively small IT operation, this is an ideal no cost solution. It gives you all the tools functionality you need to manage and maintain the infrastructure of a small business.

Spiceworks: How can free be so good?

Jun 26, 2015
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Well, the price is right. Spiceworks is free. However, I definitely appreciate the range of features available in the software. The help desk is a lifeline for our department. Our network systems administrator is a big fan of the visualization tools which enable him to monitor the software installed on our network. There have been a couple occasions where Spiceworks has tipped us off in regards to potentially harmful software that needed to be removed ASAP.

Cons: The software's documentation is rather weak, and what we have learned has primarily been through trial and error. That said, the forums are fantastic and the community members are willing to help walk you through just about everything.

Recommendations to other buyers: As the software is free, I would recommend giving it a shot and seeing if it meets your needs. For us, it was totally sufficient.

Spiceworks Rules for daily IT

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: inventory of assests is very easy and easy to click and view. You can add custom scripts to the software which is a nice feature. I have added remote assistance so i find the PC name with the user and click offer assistance and BAM i am connected to the user.

Cons: nothing this product is awesome. I have tried to find something wrong with the software but it is always reaching all my IT needs. Even when I do find a bug i usually find out it is fixed with the newest patch. so before I ever try to get support for an issue I always try to update the software first. 99% it corrects the issue

Recommendations to other buyers: would like it to have easier way to add software license to keep in inventory

I've used Spiceworks as a helpdesk and network monitoring solution.

Jun 19, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love that Spiceworks has a strong user community of IT professionals that work together and offer help and manuals to their brethren. Spiceworks keeps the IT community at it's core and naturally develops a very useful product because of it.

Cons: I don't like that Spiceworks will only run on a Windows Server, but that isn't a huge problem.

Recommendations to other buyers: Take your time with implementing Spiceworks and turn to its user community to fine tune your environment to meet your needs.

I have been using Spiceworks since 2008

Jun 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The software works awesome for inventory and helpdesk. The culture and community surrounding Spiceworks is amazing. I love the wealth of knowledge at your fingertips.

Cons: It's kind of petty but...I don't like in the helpdesk setting that categories are not automatically alphabetized.

Recommendations to other buyers: Really give it a try and look past the "you get what you pay for" stigma when it comes to free products. This product costs you nothing and works it's tail off for you. Take the time to get your scan working properly and ask the community if you get into a sticky spot. Those who love Spiceworks will work very hard to help you get this off the ground and answer your questions.

Spiceworks Changed How I communicate

Jun 17, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: My favorite part of Spiceworks is how user-friendly it is. As an individual with an average knowledge of technology, I have found that Spiceworks makes it easy for me find answers to questions that I have about different software or hardware. Another part of the website that I like is how much of a community it is. After a while, you notice familiar users posting on the various threads. I see the community focus as being a huge asset to Spiceworks since you get to know the people who are repeatedly writing on the site.

Cons: I have been frustrated at my job as an administrative assistant for a technology company when using the helpdesk portion of the software. At times it was slow and would easily freeze up. This could be maddening at times because of how much I needed to work through our tickets to see what work had been completed.

Recommendations to other buyers: I would recommend that a reviewer evaluate how well the software suits their specific needs, but also to be open minded about the software since it may work better for people in other positions than the person reviewing the software.

Received review of equipment, support on technical questions

Jun 17, 2015
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ability to scan network receive review of equipment receive assistance on support issues.

Cons: On occasion difficult to navigate site / research support due to tags.

Recommendations to other buyers: Be willing to invest time in searching for problem.

Spiceworks is simple

May 29, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Free, but not sure how much more I'd need in terms of features compared to other offerings.

Cons: Nothing, it's free software and gives visibility to the infrastructure.

Recommendations to other buyers: Decent. Lots of features and details in the platform.

A great free product for those on a tight budget.

May 29, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The Helpdesk module is fantastic. The ability to create and manage tickets via email is something you would only expect to find in a paid-for product. Inventory can scan your network on schedule and report hardware and software changes. Spiceworks is extendable by plug-ins and new features are added regularly. The community is a great resource for feedback and advice.

Cons: Inventory can take some tweaking to get everything working as desired. While there are a large number of available plug-ins, many are applicable only for very specific environments or for use with specific hardware and service vendors.

Recommendations to other buyers: While not hardware intensive, your Spiceworks experience will be best with the application installed on a dedicated PC or server. It works fine on a virtual machine. Be careful with the network scanning configuration or you may inadvertently cause a lot of unwelcome network traffic.

Fantastic tool for managed service providers

May 29, 2015
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Can't beat the price! The freemium model is convenient and allows me to focus more time on my users. The Spiceworks community of Spiceheads is a vast resource of knowledge and assistance for IT pros.

Cons: The ads are fine for me, but some users might prefer a cleaner experience without the marketing. It's a fair trade off given the business model and value.

Recommendations to other buyers: Give it a shot! You have nothing to lose, and you will be surprised by the power of the Spice! Features like the network monitor, hardware discovery and AD tools are awesome, hard to believe that they offer it as a free product. I'd like to spend more time in the future evaluating the MDM features in the new version.

Spiceworks is Spicey!

May 29, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Spiceworks just works. The community the vendor has created is second to none for anything and everything IT.

Cons: If I had to pick something to like least I'd pick ads on the admin console, even though the ads are relevant and they don't bother me at all.

Recommendations to other buyers: Install it, use it. Make sure you follow at least the minimum system requirements.

We install this on many client sites they all love it.

May 29, 2015
4/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very user friendly for small businesses. We love that we can do customizations for each business so that they can use it in a way that makes the most sense for them.

Cons: Not friendly to the MSP's it does not scale well for multiple client sites.

Recommendations to other buyers: The helpdesk is one of the best on the market and the monitoring tools are wonderful.

Spiceworks The number 1 help desk ticketing software out there!

May 29, 2015
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Its free and the free support is amazing as well. Also the product is customizable making it fit into organizations big and small. The setup is fast and easy. It does not take a big powerful computer to run it on. Updates are frequent and the community is knowledgeable and responsive when you have any issues.

Cons: I have no complaints about Spiceworks whatsoever!

Recommendations to other buyers: Give it a try its free. It is also extremely customizable. Try out all the different customized add-ons to make it fit into your organization. If there is something specific you want it to do most likely there is an add-on to do that for you.

Spiceworks fits the bill!

May 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Spiceworks is a HIGHLY competitive inventory management and helpdesk software (vendor). The community is invaluable as a point-of-contact for anything and everything IT-related. Many Google searches for support topics even bring back Spiceworks community discussions as the top 1, 2, or even 3 results. Spiceworks has built a product that is ad-supported and community-driven. I absolutely love Spiceworks!

Cons: My only real complaint is the ads, which can be removed by purchasing the premium product. Of course, the product is ad-driven so there's really no cause for complaint.

Recommendations to other buyers: Price point is always important - a price point of zero is difficult to beat. If evaluating HelpDesk software, AD integration is important in most environments, as well as inventory integration. Spiceworks' inventory integration with its HelpDesk app is important in assigning tickets and purchasing items, as this allows you to track where your time and money are being allocated.

Spiceworks is how I run my IT department.

May 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The online community is the best part of Spiceworks. There I can find experienced, knowledgeable, friendly IT Pros who I can ask questions of to help solve problems I am having with anything IT and many thing non-IT.

Cons: There is not a lot to dislike. They have made my job a lot easier and didn't charge me for it.

Recommendations to other buyers: Jump in head first. Use the apps but absolutely do not miss the community.

Free Help Desk? Yes, please. PC Inventory could use some work.

May 27, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: One thing that sets Spiceworks apart from their competitors is the responsiveness of the support staff - which is free! If you have a problem, they'll email you back usually within the hour with a response, and will help you until the issue is fixed. This is more than I have experienced with various paid solutions over the years. For some reason, this just works. The Help Desk is exceptional - again, considering this is a free product, it is quite extensible and has many options out of the box. Now, it's not an ITIL certified application, but for most SMB's, this will do the trick out of the box. You can literally be up and running within 10 minutes of install.

Cons: Sometimes, the direction of the development for the various modules (purchasing, inventory, etc.) aren't quite in sync, so you'll see some development progress quickly in some areas, while others still look as though they've been untouched for the past 3 or 4 major revisions. I think since the company has increased in size so quickly, there is some code creep which has occurred over time. I do believe that the devs are trying to reel the codebase in, but right now, it's kind of all over the place.

Recommendations to other buyers: Keep in mind this is FREE software, so while yes, "you get what you pay for" might come into play, it far exceeds many paid solutions by FAR. This company is a for-profit company, so the way they make their money is through marketing to IT pros who use the software (not the users submitting tickets!). There are a ton of features, creative plugins & reports that augment the application, and a stellar community comprised of IT Pros that come along with the application. Hard to beat that.

Help Desk with the guts to do what's right

May 27, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The free support and unwavering support of the community to help you get the most out of the product.

Cons: Sometimes you want a feature that is not implemented when you want.

Recommendations to other buyers: Sometimes the amount of maintenance can be a challenge with help desk software. Keep in mind the cost of not only the software but the labor involved to setup, maintain, and train others how to use.

Spiceworks - Full Featured IT Suite, Free

May 27, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Spiceworks has an excellent product that is continuously evolving. The full featured suite give any IT professional the ability to use one module, several modules, or all the modules to meet their needs. New versions come out at least once a year with updates more frequently. Part of the evolution has been to a hosted, cloud based solution as an option for IT professionals who don't want to pay to host the server in their own environment. The product is and always will be free. The online forum boasts more than 2 million members with the employees actively involved in the social portal. The vendors that are part of the community are very helpful and many have a dedicated employee who actively monitors their portion of the forum, ready to help. Finally, the company hosts a great convention every year in Austin Texas which is always very well attended.

Cons: Spiceworks moves the product forward, but sometimes they don't come back to the basics of what makes the software great. Adding new features can be a plus, but enhancing old features is very important as well.

Recommendations to other buyers: Keep an open mind when using the software. The product is always a work in progress. The online community is fantastic and the employees are constantly engaging the customers online. Spiceworks has quite a number of vendors that support and work with the online community. Feel free to ask questions, post answers, help others and get help yourself.

SpiceWorks

Feb 24, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: SpiceWorks is not only free; it's free and works. The best use is for inventory and helpdesk tickets. It has all of the features that the expensive solutions do, although at no charge. The community is also very helpful.

Cons: You have some ads on the sides, although this is only for the IT Administrators, and they are limited. They do not cause any issues at all, and all ads are relevant.

Recommendations to other buyers: Look at the community for the helpdesk plugins to get some ideas on what you want to do. Installing the add-ons is very easy, and you can install them to suit your needs.

Spiceworks

Feb 21, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I use Spiceworks every day to track work orders, maintain inventory records, and manage updates on 100+ computers in my office. I have used many ticket/inventory tracking systems, and this one is the easiest to use and maintain.

Cons: There are a few of the apps I used on the older version that are not available for the new version. However, they do allow users to create apps and publish them, so it is only a matter of time before someone updates the app I am looking for.

Recommendations to other buyers: This is a very easy-to-use software package. It will scan your network daily to see what computer is online, what updates they have, and what software is using network resources. The scans pull the serial number, mac address, and IP address so you can correctly identify the computer. They have instructional videos to allow you to get a feel of how it works, as well as a university to walk you through how to do things.

Incredible and FREE

Jan 26, 2015
5/5
Overall
5 / 5
Ease of Use

Comments: If there is one product that every IT department needs, it's Spiceworks!!

Asset Management and helpdesk ticketing software in one, easy to install, configure and huge community of users that help improve the product every day!

Evaluation of Spiceworks

Dec 01, 2014
5/5
Overall
3.5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that Spiceworks is very scalable. It can work on networks of different sizes and on different vendor devices.

Cons: My area of concern is where it relates to DNS errors constantly being displayed.

Recommendations to other buyers: A colleague recommended it to our department a few months ago, and we have been satisfied with the results.