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IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.

Product Details

Monitor all your devices easily and in one place! With Spiceworks Network Monitor you can keep an eye on your servers and SNMP-enabled devices like routers and switches from one dashboard. Youll have total visibility over your network, so you can catch issues before any of your users, and be the IT hero you were meant to be. After work hours, rely on email alerts to keep you updated of the critical issues affecting your systems. All of this, and its free! Download Network Monitor now.

Contact Details

Spiceworks

http://www.spiceworks.com/

Founded in 2006

Located in United States

IT Asset Management
Inventory Your Network
Manage Your IT Network
Monitor Your Network
All Spiceworks IT Apps

Starting Price

  • $0.01/one-time/user
  • It's actually 100% free! Can't put in price.

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Spiceworks Network Monitor Features

Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace individual transactions
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Bandwidth Monitoring
Baseline Manager
Dashboard
IP Address Monitoring
Internet Usage Monitoring
Network Diagnosis
Network Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting
Anti Spam
Anti Virus
Email Attachment Protection
Event Tracking
IP Protection
Intrusion Detection System
Threat Response
Vulnerability Scanning
Web Threat Management
Web Traffic Reporting
Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring

Spiceworks Network Monitor Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

Showing Most Helpful

Showing 50 of 459 reviews

Showing Most Helpful

Showing 50 of 459 reviews

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Rating
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Reviewer's Role
Length of Use
Frequency of Use
Jesica B.
CRM Manager
Insurance, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 7, 2019

“Spiceworks will answer all your questions”

OverallSpiceworks suggests free solutions so, it would be stupid not to recommend you this amazing software. It is an easy platform and, believe me, you won't have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.
ProsThere is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.
ConsThe first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together. Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income. I wish it could be easier to work with tickets and especially the deleting function.
Reviewer Source 
Source: Capterra
March 7, 2019
Amber T.
IT Project Assistant
Consumer Services, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 30, 2018

“Very User-Friendly”

OverallIt's been great. Since we've started using this (about a year ago) it has definitely improved our productivity, communication, and efficiency as an entire IT dept.
ProsOh, where to start! I love that anyone in our company can email a specific address that we have set up to forward from Spiceworks and it will automatically forward it to everyone on the IT team so we don't have to continue checking the actual software every 5 minutes. Also, when someone responds, it goes directly to the ticket assignee's email and we can respond from either the platform or our emails. It's also nice that it sends reminders of open tickets or things that have been untouched for a while. I like the dashboard to see the frequency of opened/closed tickets, as well as see which issues are the most prominent. The actual tickets have areas to specify the category of the issue as well as a 3rd party ticket# so it's easy to find. There is also a knowledge base that we can refer to people who have had similar problems as others in the past. And everything is in the cloud so we don't have to host anything to ensure that it's saved :) They just added a remote session option too which could come in super handy when troubleshooting an issue. Oh, and I like that it has internal as well as public notes and it saves a history of everything so can go back and revisit a closed ticket that was taken care of months ago.
ConsThe attachments are a little finicky. As in, it doesn't allow "inline" attachments (for when I want to show a screenshot in the middle of my explanation). And if I want to download a screenshot from a ticket, I have to right-click it and save (not a big deal) rather than just click on the print icon that's usually present in other attachment previews on different sites (like Gmail, per say). But honestly, I haven't really dealt with many other IT ticket help desk platforms so I don't really have anything to compare it to. The only other things I don't like are things that are user-error based. Like how if we don't update the category or the ticket type in the actual ticket, the proper stats won't show in the dashboard.
Reviewer Source 
Source: Capterra
August 30, 2018
Victor A.
IT Manager
Construction, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
June 6, 2018

“Spiceworks a great Help Desk suite with AiO preset that'll transform IT units into Rockstars!”

OverallI would recommend Spiceworks since can give you details that some other apps might be skipping out just like agent-less scanning that provides complete system details, including things like license keys for Microsoft software and toner levels on printers, the ability to manage Active Directory users and policies. For sure the Purchasing tracking system will give you a hand to develop the IT Budget and track down your top ten assets requirements.
ProsThe ticketing system works great you can set categories and customize the SLA's at your convenience and with the reporting tool you can build your own Ticket time tracking charts and accomplishment report of tickets assigned and complete that works great for newly IT departments that want to leverage their support standards. It includes a user portal so people can keep track of their tickets but also allows tickets creation/update via email which makes things so simple for the end user you can customize this portal with the company logo and preset the auto response message using HTML code. We have been using the inventory feature which is really robust gives plenty details about the IT assets and their warranties. You can set networks scans and Spiceworks will give you very detailed information about everything on your network.
ConsSpiceworks software network management needs a lot of the time it is discovering items that you have no interest in managing remotely and yet it keeps finding stuff and bringing it to your attention. The ability to manually add inventory items gets overlapped for the constant network scanning. Spiceworks could open up their code a bit more. Since some specific needs that wouldn't be difficult to integrate/allow but that aren't done with the OpenSource collaboration to add more features and solve the lack of some specific UX desirable features.
Reviewer Source 
Source: SoftwareAdvice
June 6, 2018
Verified Reviewer
Government Administration, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 4, 2018

“Spiceworks IT Helpdesk offers great value for money. Most outstanding is the support.”

OverallThe software provides a complete inventory even if stretched over multiple locations and networks; a complete ticketing system, knowledge base system and many other tools that are of good quality to manage day to day incidences and requests. The inventory scan provides great detail of networked devices and peripherals e.g. serials, make, model, status, warranty and many more. Customisable views allow you to quickly focus on the details necessary to troubleshoot issues.
ProsCommunity forum. Personally, I consider forums a waste of time since you normally have to look for ages and still never get the answer you need. Communities are based that "someone has experienced this problem before" and is willing to share in all detail what the problem (can be awkward) and share the solution as well. On the Spiceworks community (cheers!), we have always found answers that you usually only find on paid communities (details, scripts etc). The software (FREE!) gives you a great overview, even if you are spread over multiple locations and/or multiple networks. A complete inventory and a ticketing system that are customisable and ready to integration software and scripts. What more do you want for free?
ConsThis is definitely not the worst but it takes a bit of getting used how Spiceworks operates. Like other platforms there is a learning curve. Some integration with other 3rd party software might not be straight forward but then there is the awesome community.
Reviewer Source 
Source: Capterra
May 4, 2018
Demitri P.
Computer Software, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
June 26, 2015

“Essential to my daily function”

ProsThis is a free product, which in itself is impressive when you consider what you are being offered. In addition to a customizable ticketing system, you are given an inventory system, and a newly added network monitoring function which so far has been nothing short of impressive (Until now I have been using PRTG Monitor, which in itself is a wonderful tool, but not free.) The initial setup is very easy, and and Spiceworks as a service has very low hardware requirements, meaning you can run it on an older laptop fairly well. The reporting function is a massive lifesaver, as it can help you generate a flexible list of everything from tickets (very flexible in what you want displayed, and how you want it sorted,) to your IT inventory (sorted by office location, purchase date, etc.) The ability to send these reports to our company's upper management to show hours spent on particular projects per month, or what assets need to be replaced due to original purchase date, is a very big plus. The community portal itself is full of helpful people who are always willing to share their knowledge. On multiple occasions where I had to find a solution to a technical problem, I found people who were quickly able to pull more details from each instance, and provide a brief list of solutions in a fairly short amount of time. When you are backed against a wall, this can be a massive lifesaver.
ConsPlugin compatibility. Some older plugins may no longer work well with newer version of the software, as well as some of the newest plugins requiring the latest update, but these are just minor nitpicks.
Recommendations to other buyersFor a relatively small IT operation, this is an ideal no cost solution. It gives you all the tools functionality you need to manage and maintain the infrastructure of a small business.
Source: SoftwareAdvice
June 26, 2015
Verified Reviewer
Higher Education, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 25, 2019

“Free help desk and ticketing system with integrated AD-compatible inventory”

OverallWe have used the Spiceworks ticketing system for a few years and have been very pleased by the customization options, support, and overall performance of it. It has helped to streamline the efforts of our tech team and help us to effectively organize and delegate. From the ticket overview, you can see what tickets are new, outstanding, and who their owners are (if any). The customer portal side and automated responses are very customization as well, which helps to get your tech communications effectively branded for your organization.
ProsThe fact that it is a free product helps it to stand out. Beside that, when we did have an issue, the support was fantastic in helping us to track down and remedy the source of the problem. We really like the amount of detail you can see at a glance when using the help desk because it can aggregate the data from inventory which can include hardware devices and users. There are also many very handy plugins for Spiceworks that can help in countless ways.
ConsSince our users had a habit of submitting tickets with numerous large attachments, the ticket database became kind of unwieldy and there wasn't a clear way to actually delete tickets or their attachments from the database. This is good and bad, in that there's no accidental deletion of ticket history, but it can be frustration if space on the hosting server is very limited.
Reviewer Source 
Source: Capterra
April 25, 2019
Avatar Image
Sergey M.
Manager, Technology Infrastructure and Compliance
Hospitality, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 3, 2018

“Great HelpDesk / Inventory solution”

OverallCost, up-to-date picture of the hardware inventory, logs, that can be used for internal audit purposes.
ProsI used a free version of Spiceworks for several years. Installation of the application only takes few minutes. In just a few clicks you have a full robust system for ticketing and inventory. Another great perk is Spiceworks community, merely priceless resource where all the IT folks share their knowledge and can help you with random IT dramas. Great way to keep an eye on the hardware inventory. Getting it configured and working properly can be a challenge, but the results are well worth it. Not to mention great helpdesk ticketing functionality, that allows to put an order on how your service requests are processed on a daily basis.
ConsI've only used a free version of the application. As I mentioned, one of the key reasons why I got it was for inventory purposes. Getting it work was a challenge. A lot of tweaking had to be done on the network to be able to query all of my PC and Mac workstations and servers. Nevertheless, the result was well worth it. Additionally, while the inventory is running, the system would be somewhat slow, but still managable. Great product! I highly recommend it to all IT admins out there.
Reviewer Source 
Source: Capterra
July 3, 2018
Racey C.
IT Operations Manager
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
December 5, 2017

“Easily the best completely free helpdesk software out there”

ProsI like that it works well for a small to medium sized environment, I like that it has never crashed or given me a single problem in the five years I've used it as our only help desk ticketing solution, and I like that it costs absolutely nothing. It includes some other features like network monitoring, SNMP monitoring, etc., but we've never used any of those features. If you really need that type of functionality I'd recommend going with a more robust solution built for that purpose. All we needed was something to handle support request tickets and it has been great for that. If you have a very large environment you'll probably want to go with a more robust solution, but for our 100+ users this has been completely fine.
ConsIf I had to find something to complain about, I guess I would say that I don't care for the fact that its HTML based and is rendered in a browser window. I'm sure many people don't find this a con, I'm just personally used to working with an application installed locally and find the interface to be a little laggy compared to the snappy performance of something like Autotask. Not much to complain about in a free solution though.
Reviewer Source 
Source: Capterra
December 5, 2017
Dustin M.
Field Technician
Computer Hardware, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 12, 2018

“Simply essential to every day I.T. Life!”

OverallThere is really nothing to say but this software is excellent. I use it daily for ticketing, tracking, research and even I.T. related news clips. It's an essential one stop HUB for everything I.T. and best of all it's free.
ProsSpiceworks is the software that my company uses for ticketing and a secondary asset tracking system. Since I've been using it I've found that it's infinitely more helpful than at first it seemed. The ticketing system is very simple to set up and tracks and assigns tickets very well. Besides the ticketing and asset tracking I love all the plug-ins that are available as well as the Spiceworks community. There are very few resources where you will find a more helpful bunch of users who have real world experience and can answer anything you might need to ask. I always find someone who has broken down extremely technical knowledge that makes it easier for me to learn and expand.
ConsThe software can sometimes be a bit slow to respond. There will at times be an odd lag in the software even though there is nothing taxing happening on the server and resources look fine. This is a minor occurrence and can be fixed by restarting the service on the server.
Reviewer Source 
Source: Capterra
June 12, 2018
Omar G.
IT Server Administrator
Plastics, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 3, 2019

“Excellent Help Desk, Easy To Implement”

OverallWe needed a help desk that was not only to record computer problems, but we also wanted to help us have greater visibility of the IT environment, computers that fail more, more common failures in the equipment and take advantage of that information to improve. Is very easy to implement, has integration with active directory and the visibility it gives you of the IT environment. The web site has a very complete guide for its installation and deployment. The tool goes beyond a simple help desk as you can have there Your inventory of equipment (hardware and software) and for example uninstall applications from the help desk.
ProsIt is a very complete help desk allows you to have a great visibility of what is happening with the statistics of category breakdown, work by engineer, attention time, etc.. In addition you can create an internal knowledge base, allows you to have your inventory of equipment, reports, purchase records associated with a ticket, etc.. It is very easy to use for the end user because he only has to send a mail to a specific email address and his ticket is registered in the system. It is very stable and reliable.
ConsIt takes time to adjust it to your needs, but it has a great forum where everyone helps you.
Reviewer Source 
Source: Capterra
April 3, 2019
Verified Reviewer
Higher Education, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 29, 2018

“Considering the cost, it's a VERY powerful application”

OverallVery happy we got it. It is one of the most stable, reliable things we run here. It has genuinly made things smoother and easier for my IT Department. And yes, we are running the free version (so you know it's not a "paid indorsement"). If I ever changed jobs, Spiceworks would be the FIRST thing I installed at a new place. So much bang for low to no cost and a short learning curve
ProsDoes a great job of managing our help desk ticketing system. Nobody likes making tickets, but with 4 techs watching the que, problems get resolved faster. We have been using the system for years. Very stable. The inventorying is reasonably robust - will let you quickly spot machines that are not up to spec for a planned upgrade.
Cons The polling and reporting on down devices is weak. You find out a device is down long after it actually went down, and then for DAYS it continues to aleret you the device is down (even though you have brought it back up). If you try and close the ticket, spiceworks gleefully creates another one, even though the problem is long gone. That said, we did not install this to be a network monitor, so any monitoring functionality is just icing on the cake.
Reviewer Source 
Source: Capterra
August 29, 2018
Verified Reviewer
Information Technology and Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 12, 2019

“Perfect starter IT Help Desk software with additional tools for Small Business sysadmins”

OverallOur small 3-person IT team needed a basic and easy-to-use helpdesk software for our technicians and end-users. Spiceworks was easy to install and meets all of our requirements, with a little bit of feature bloat (but it's free!). While I am sure we could pay money for a more customizable, modular, ad-free system, its simplicity and reliability is incredibly valuable in our IT department.
Pros-Offers basic helpdesk features - email to ticket, email notifications, simple reports/metrics - and a simple interface for L1+ technicians. No training is required -Knowledge Base is a great place for documentation, and to refer users for duplicate tickets -No frills, easy to setup, requires virtually no maintenance when hosted on a Windows server (we do not use the cloud version)
Cons-Inventory and Network Monitor just seem to add bloat for the minimal usefulness that they are - we can do a better job with other free tools like The Dude -Paying to remove ads still won't reclaim any screen space that they take up, just a replacement with your own graphic - I don't believe this is worth it
Reviewer Source 
Source: Capterra
February 12, 2019
Avatar Image
Dustin S.
Superintendent of Information Technology
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 12, 2018

“Great for a free helpdesk, but the community is where it shines”

ProsFirst off, nobody has ever complained about free. Spiceworks itself does what it is meant to do -- it provides a simple helpdesk for you and your users, with basic features you'd expect from a support system. It's full of little things, like a built-in knowledge base, built-in remote support, integrations with other tools, etc. The real value in Spiceworks though is it's community; it's like Experts Exchange on steroids. Everyone is friendly and helpful, and vendors have direct representation in the forums to help you with both sales and support questions. It rarely feels like anyone is trying to sell you anything in Spiceworks' community, but at the end of the day you end up buying from some vendors *because* of how they treat you there. It's incredible.
ConsInventory... inventory is not good. If you don't get it set up perfectly the first time, you might as well turn it off and forget about it. There's still no really good way to handle historical data and devices you no longer control.
Reviewer Source 
Source: Capterra
February 12, 2018
Avatar Image
Tim M.
IT Manager/Systems Administrator
Real Estate, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
July 24, 2018

“A System Administrators best friend”

ProsSpiceworks is a totally free piece of software if you choose to self-host. Getting things up and running is pretty easy, and it doesn't involve a huge amount of upkeep to keep the inventory data up to date. It also comes with access to the Spiceworks online community. This is a gathering place for a large array of computer savvy folks who help each other out with questions, answers, and access to pieces of software that make life easier. I have reached out to the community many times, and gotten some great feedback on issues I have had, and suggestions on hardware and software purchases. I also like the ability to build my own help desk portal where end users can submit tickets for easier tracking and resolution.
ConsI have had some issues with the self-hosted software crashing from time to time. I have not been able to figure out why it needs a random reboot to keep it happy, but it only happens every couple of months, so it really isn't a huge issue to me.
Reviewer Source 
Source: Capterra
July 24, 2018
Avatar Image
Michael M.
Help Desk Manager
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 12, 2017

“100% free help desk and ticket resolution solution.”

OverallAs I mentioned previously, a majority of our users are primarily mobile and being able to stay in touch with each other and with the client (who we can set up to receive notifications of their own when a ticket they created is edited) is essential. Further, there's no reason not to try it out because there is no financial commitment to worry about.
ProsAs I said above, it's FREE. For lower volume IT houses it's pretty great. We have a basic setup where emails sent to a support address automatically open a ticket. I operate almost exclusively from my phone and we've never had an issue creating, working on or closing tickets in the field or in the office.
ConsNothing more serious than the occasional hiccup when an update is released for the mobile app and features are either shuffled around or changed so much they aren't easily uncovered again. Also, if it did more to auto-populate the fields for the name of the person who submitted it, what it pertains to, which software or hardware they're looking for help with, that would be great.
Reviewer Source 
Source: Capterra
December 12, 2017
Valerio P.
Director
Computer Software, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 18, 2017

“Everything you need to just open and close tickets”

OverallOur company provides IT support to several customers. Specifically we have installed Spicework to handle the tickets of one of our customers. The organization of our client has approximately 50 users. Spicework has worked without any problems so far. We went from receiving requests via phone or email to having a system to organize the tickets, status and expiration dates.
ProsThis is a simple software that will allow you to manage the opening and closing of tickets for your organization. You can keep track of open tickets, assign them and make comments. All changes in a ticket automatically generate an email to those involved in them. It also detects on the network new computers, software changes, even can send alerts when there is little tonner in some printer or when there is little disk space on some computer in the network. This can be of great help to an organization's IT teams
ConsIt can be difficult to install and configure and help is not always immediate. Apart from this it can be a simple tool for the end user.
Reviewer Source 
Source: Capterra
September 18, 2017
Paul L.
IT Director
Electrical/Electronic Manufacturing, Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3.5/5
Likelihood to Recommend
8/10
Source: SoftwareAdvice
May 27, 2015

“Spiceworks - Full Featured IT Suite, Free”

ProsSpiceworks has an excellent product that is continuously evolving. The full featured suite give any IT professional the ability to use one module, several modules, or all the modules to meet their needs. New versions come out at least once a year with updates more frequently. Part of the evolution has been to a hosted, cloud based solution as an option for IT professionals who don't want to pay to host the server in their own environment. The product is and always will be free. The online forum boasts more than 2 million members with the employees actively involved in the social portal. The vendors that are part of the community are very helpful and many have a dedicated employee who actively monitors their portion of the forum, ready to help. Finally, the company hosts a great convention every year in Austin Texas which is always very well attended.
ConsSpiceworks moves the product forward, but sometimes they don't come back to the basics of what makes the software great. Adding new features can be a plus, but enhancing old features is very important as well.
Recommendations to other buyersKeep an open mind when using the software. The product is always a work in progress. The online community is fantastic and the employees are constantly engaging the customers online. Spiceworks has quite a number of vendors that support and work with the online community. Feel free to ask questions, post answers, help others and get help yourself.
Source: SoftwareAdvice
May 27, 2015
Aaron R.
IT Support
Outsourcing/Offshoring, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 6, 2018

“Spiceworks Help Desk is very user friendly and is a great cost effective ticketing system.”

OverallA cost effective IT HelpDesk ticketing system, that allows our business to track issues, increase productivity and keep track of our IT inventory.
ProsVery easy to use and the initial setup and normal operation is user friendly enough to where even a novice user could get it working for their needs. When it comes to Help Desk software, you can't beat the low price of FREE! There is a large pool of add-ons and user created plugins that will fill in the blanks to add additional functionality. If you get stuck on an issue while using Spiceworks Help Desk, the official email support and user forums are very helpful. Helps you keep track of inventory. Overall if you are looking for a cost effective HelpDesk ticketing solution for a small/medium business, you can't go wrong here.
ConsUsers have reported that on very large networks the initial network scan can take days to complete. Official support is limited to email or user forums. You can't hire an expert through Spiceworks to help set up or configure Spiceworks Help Desk to meet your needs. It is up to you to figure it out.
Reviewer Source 
Source: Capterra
June 6, 2018
Troy S.
Network Technician
Information Technology and Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
November 2, 2018

“Great Help Desk Portal”

OverallWhen we moved from our prior software provider to Spiceworks, our technicians and users all immediately began to notice a great improvement in usability and functionality. From being able to interact with the software via emails while our technicians are on the go, to updating users when comments are posted and issues are resolved, this software have greatly improved our help desk's day to day productivity.
ProsSpiceworks is a free yet versatile help desk portal for users to submit tickets, technicians to track tickets and for administrators to generate reports. With the vast community support behind Spiceworks, its very easy to figure out to to customize the look and feel to meet the needs of your organization.
ConsWhile Spiceworks is great, [I assume] because of the free nature of the software and the companies business model, updates aren't very frequent. Security issues within the software can take a long time to get patched, and new features and few and far in-between.
Reviewer Source 
Source: Capterra
November 2, 2018
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Becky Jewell L.
Director of Customer Success
Internet, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 20, 2018

“Best for IT”

OverallSpiceworks IT makes it easy for my team and I to manage difficult IT tickets as well as track our own internal projects. The in-app emailing notification system helps keep clients up to date on ticket progress, so that we don't have to update tickets and email clients separately.
ProsSpiceworks IT Help Desk is great to help manage ticket times and IT tasks. I like that it is made specifically for IT tickets or level 2 software support scenarios, it's definitely more for IT than for software development or software feature tracking. The modules are a little easier to look at than Fogbugz. The admin portal is also easy to use and manage teammates and team workloads - managing inbound tickets and creating brand new tickets (as a manager) to send out tasks is easy.
ConsFor me it took a while to ramp up and get trained on Spiceworks IT - it was a little bit less intuitive than Fogbugz and JIRA, but, once you learn how it works, it's much better. If anything goes wrong customer support is pretty good. For software development projects where repositories are being merged/ features are being tracked ect it isn't the best fit.
Reviewer Source 
Source: Capterra
May 20, 2018
Matthew C.
Software Developer
Construction, Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
April 12, 2018

“Fantastic IT Help Desk Solution ”

Overall It has been a good way to track tickets and gives us the basic information as to how many tickets we are closing per week
ProsMyself and my team have been using Spiceworks for the last 2 years now as our Help Desk Ticketing software solution. We have now also recently changed over to their cloud version of this software which incredibly is also free and still have zero issues with the software. To date, it has never let us down. Spiceworks software delivers all the functionality we need out of a Help Desk Solution and is still running strong for us. We manage over a 500 tickets daily through this software and have never found to have had any technical issues with it.
ConsI do however have only one small issue and that is I wish it had better sorting of submitted tickets and improved search capabilities. Otherwise this software is amazing and only look forward to any future updates they may have for us.
Reviewer Source 
Source: Capterra
April 12, 2018
Robert N.
Director of Operations
Individual & Family Services, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 5, 2019

“IT Support at its finest!”

ProsWhere to begin - there are so many features and services that we have come to rely on in regard to Spiceworks such as: -Remote data collection on all devices: you can see when a hard drive is out of space before it becomes a problem -Remote data collection on logs: you can see when someone had some log errors and they don't know about it and you catch a system-wide upgrade issue before it affects everyone -Software reports: see who has what installed and if it fits in the companies guidelines -Seamless integration between ticket creation and purchasing. Also, Vendor participation that allows vendors to directly communicate with the whole community and help out, without all the trouble of phone calling and long wait times.
ConsThe only thing we have identified that Spiceworks doesn't do is patch management but word is they are working on that.
Reviewer Source 
Source: Capterra
August 5, 2019
Peter P.
Software Project Manager
Computer Software, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: GetApp
July 17, 2019

“Spiceworks keeps me always alert and well informed of the workings of my teams at all times.”

OverallIt is an excellent system that gives me the opportunity to visualize the state of my network, which allows me to be always informed, updated and alert to any inconvenience that our equipment may present. We have been able to monitor our servers and switches using any agent that is installed on each one. With Spiceworks I have been able to scan all network devices and desktop computers with windows in a very simple way.
ProsThis system is very easy to use and configure, even for users who are just starting out in these activities. It has the main property of always keeping us informed of the state in which our servers and switches are located and in case of any problem Spiceworks will alert us even before it occurs. Another feature that has benefited us is that it is not necessary to log on to an individual computer, we just have to open the system and be able to buy everything. It is a fully automatic system and we can use it from any type of device that is integrated into a browser compatible with the system, provided that the data is hosted on the computers of the internal network of our company.
ConsSometimes the system can become a bit slow, especially when we access the system through low-income or old-order ones.  
Reviewer Source 
Source: GetApp
July 17, 2019
William B.
Assistant Technology Coordinator
Education Management, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 16, 2019

“Spiceworks - The Ultimate Help Desk?”

OverallSpiceworks is an excellent (and FREE!) option for an IT help desk. I guarantee you won't regret at least giving Spiceworks a quick test drive to see if it is a good fit for your team.
ProsWe have been using Spiceworks for 3-4 years and I absolutely love it. It allows our team to stay on task, easily communicate through notes on tickets, and most importantly get work completed efficiently. We obviously chose this software because it was free, but kept using it because it was easy to use, easy to configure, and had a large community of support behind it.
ConsSome features of Spiceworks simply don't work well. Such as the inventory component of the software. It attempts to gather all the computers in your domain and place them in an inventory so you can track and monitor them, but at least half of our PCs just don't report in no matter how much troubleshooting we try.
Reviewer Source 
Source: Capterra
April 16, 2019
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Daniel B.
Director of Communications and Information Technology
Law Enforcement, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 24, 2019

“It's great, setup is a pain”

OverallWe used to rely on word of mouth or emails that would generally get lost. I am now able to keep track of all user submitted tickets to see where my staff is and ensure that things get completed. It also makes it much easier for users to report an issue. Previously users were discouraged from reporting technical issues because there was no guarantee the issue would ever be addressed. We now have accountability.
ProsExtremely easy to use as a user and an administrator. Users simply send an email to a pre-defined email address (help@domain.com) and a e-ticket is automatically generated. My IT staff receives notifications via email as well as the mobile app. IT Staff is able to assign tickets, respond to users, set categories, etc. very easily. Best of all, it's FREE.
ConsSet up was very difficult. It took us a few attempts to get it working. But once it was up and running, it keeps on going.
Reviewer Source 
Source: Capterra
April 24, 2019
Matt M.
IT Support Specialist
Electrical/Electronic Manufacturing, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 6, 2018

“It's how many scovilles?”

OverallOverall, using Spiceworks IT Help Desk software has been a very positive experience here. People on the other side of the building are able to create a ticket to let me know there is a problem, without having to walk all the way to my desk (and in a manufacturing plant, there are better things you can be spending your time on rather than walking from one side to the other). I also really like that there is a mobile app so that I can get notifications and check on ticket statuses while I'm away from my desk. The notifications are expecially useful, even when I'm at my desk, as it's the quickest way for me to know there is something new.
ProsMy favourite thing about this software is that when installed on your local network, it can integrate with your Active Directory environment. This makes it much more accessible for non-tech savvy users who don't want to go through the hassle of creating extra accounts and remembering more passwords, just to submit a ticket. Instead, they can be automatically signed in with their Active Directory account that they're already signed into. Combined with a Group Policy that can create a shortcut in the start menu or on the desktop for all users, this tool has become one of the easiest implementations we've done yet.
ConsLike all tools, it's only as useful as you let it be. To make this more useful to myself, my team, and my users, I would love to see a proper "Wiki" feature added in the future, complete with permission based viewing, that I can create setup methods and walkthroughs for team members and users alike to find quick answers to common issues.
Reviewer Source 
Source: Capterra
September 6, 2018
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
April 5, 2018

“Excellent product, free and top notch support”

ProsCan't beat the price. You have the flexibility to operate your helpdesk "in-house" or use their hosted platform. Either way you will have a full featured, customizable helpdesk with a user portal. At its minimal setup, you can be up and running in under an hour. If you have more work to do, you can easily build it to suit your needs. If you need additional functionality, you can always install one of many plugins.
ConsThough the community is awesome, many of the useful plugins over the years have been abandoned by their creators. Since these are built and maintained by the users of the community, these are often made to address a specific issue, and not many are kept up with "fixes". It would be great if Spiceworks worked a bit more on incorporating the most used ones into their software natively.
Reviewer Source 
Source: Capterra
April 5, 2018
Richard W.
IT Mgr
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 5, 2017

“Free, Reliable and Easy to use Helpdesk”

OverallEasy, Reliable and Free Helpdesk Software
ProsWe love Spiceworks Helpdesk. It is so easy to use, feature rich, and reliable. It allows our user to submit a helpdesk via e-mail or by using our spiceworks helpdesk portal. We have multiple technicians and departments, so once a ticket comes in it can be assigned to a certain technician or department automatically based on rules we assign. Certain technicians can see all tickets while others can only see their own, which is good for security and privacy issues. You can add notes and attachments to tickets and also add KB article or replies you post frequently so you don't have to retype common replies or solutions over and over again.
ConsSometimes it will run into an issue where the spiceworks page will be down but usually it is easy to resolve or a quick reboot will fix it.
Reviewer Source 
Source: Capterra
December 5, 2017
Victor A.
IT Manager
Electrical/Electronic Manufacturing, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 31, 2019

“IT Ticket organization!”

OverallHelped improved efficiencies at work and streamline issues to the IT dept. Love it!
ProsWhat can I say and where to start? It's FREE! They don't charge you anything to use it and it's great. We use it mostly to track IT tickets which is good for the company. Anyone who has an issue can submit it and we can track what was done, what was wrong, when it was done and who did it. It even lets us track times spent on it plus charge IT fees according to time spent. Although we don't typically charge fees, it's still a feature built it. On top of that, I can keep track of purchases made, approved and delivered. That way, both the IT manager and user who has an issue can know exactly what is going on with their ticket and purchases. It also keeps stats of time spend per ticket, how quickly the ticket was responded to and how long did it take to complete it.
ConsAdware. Yes it's free so they have to put ads in to help pay for the software. Also, I don't like the fact that it tries to send me to certain suppliers to buy IT equipment. Sometimes I wonder if my information is being sold.
Reviewer Source 
Source: Capterra
March 31, 2019
Verified Reviewer
Individual & Family Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 12, 2018

“Spiceworks is awesome!”

OverallIt's amazing that the software is free. We were able to implement a proper help desk system with all the features we needed at no cost. The Spiceworks online community is amazing. The knowledge available there is as good as any other source on the Internet.
ProsIt's free. The help desk functionality does exactly what it's supposed to do. Users can submit tickets via email or through a portal, and support staff are notified and can acknowledge the tickets right away. When ticket updates are entered promptly, it provides excellent visibility into the life of a trouble ticket. The Spiceworks community is amazing. It's our first stop when searching for answers to tough problems.
ConsWe occasionally have issues with the system not checking email for new support tickets. A restart of the software solves the problem.
Reviewer Source 
Source: Capterra
July 12, 2018
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Doriann M.
Analista de Sistemas
201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 25, 2018

“An excellent trip to the organization, control and monitoring of my company LAN.”

OverallI get control of the company's computer park and with software's functionalities I was able to get all the information about their life time. It also allowed me to carry the statistics of activities and faults in LAN allowing me to study their numbers and attack the problems with greater precision.
ProsIt is a Swiss Army knife for network administrators allowing inventory, equipment monitoring and failure tracking and activities within the same package. It is great to be able to have everything you need within reach of an IP address, in addition to being able to receive as many notifications as you want and of what you want within the operation of the network.
ConsThe hardware requirements are many, leaving out all those equipment with few features. Although software as such does not merit investment, it concentrates on the necessary hardware.
Reviewer Source 
Source: Capterra
June 25, 2018
Pauline K.
Director of Special Projects
Primary/Secondary Education, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Source: SoftwareAdvice
December 19, 2016

“Useful but Decided Not to Keep Using it (used cloud version)”

OverallI used the cloud-based version of Spiceworks for our tech support team as our ticketing system. It was a way to keep track of all the inquiries, a way to divide tasks, keep track of how quickly these tasks were getting done and what topics are being worked on the most. Spiceworks is very easy to get off the ground, very easy to use. I liked the categories, having its own portal, & email address. I used it with my google group so anyone who emailed our specific email would then get forwarded to Spiceworks and from there it would automatically generate a ticket. I found it great to take a quick look to see productivity and efficiency of the team. It's a centralized location and prevents topics/emails from being forgotten.
ProsEasy to use. Reporting feature is cool to see what response time is, can export a report to CSV. Nice for supervisors to see what is being worked on. It splits up the responsibility of the tasks and we know who is responsible.
ConsAny yahoo.com emails would not get the creator labeled properly so if we were to respond to that ticket, it wouldn't go to the actual creator. Staff found it cumbersome and difficult to read the small font and to follow the thread.
Recommendations to other buyersThe downloaded version has more functionality. I used a google group and perhaps that caused some problems with yahoo accounts, I'm not sure. People who emailed us using a yahoo account would not get their ticket labeled properly by them as the creator so keep an eye out for that. Our staff was reluctant to use this so 50% of the team did not want to continue using it. It's great for upper management oversight but the staff didn't like using it as much. Train them on the nuances, explain why it's useful to use to get them on board. Maybe do a trail run with a dummy account.
Source: SoftwareAdvice
December 19, 2016
Verified Reviewer
Hospital & Health Care, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 8, 2019

“Great Helpdesk product and it's FREE!!!!”

OverallI have had an overall great experience with this product. I have used it at two different jobs over the last 10+ years and it has always stayed free and always gotten better.
ProsThe fact that it is 100% free is amazing. Secondly, it is very easy to setup, maintain and to use. It solves all of our needs for documenting our work via a ticketing system. Its reliable and also the Spicework Community is a great resource for answering technical questions. We actually use two installations of this: one for the IT team to document their work and also one for our Maintenance department to document maintenance requests and tickets and it works great.
ConsThe software is not perfect and sometimes locks up or stops working and must be restarted. Other than that, I have no complaints.
Reviewer Source 
Source: Capterra
January 8, 2019
Jim M.
IT Specilaist
Real Estate, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 15, 2018

“Spiceworks Help Desk has made my life easier”

OverallI am able to track and prioritize work that needs to be done and communicate with the user about the progress of their request.
ProsIt enables my user base to submit requests easily and allows me to communicate effectively with those users as far as the progress of the request and helps me to track requests. No more losing my "To Do" list. In addition, I can add a ticket for something I want to get taken care of, assign it a priority and follow updates all from one place. I also have the ios app so I can see it anywhere. In addition to all that, it is free!
ConsIt's hard to say what I don't like because I am not terribly familiar with other Help Desk Software for comparison. The initial setup was a little confusing for me. There was support but it was email and so there was a bit of time delay. Getting users to understand that they don't need to send a new email everytime because it creates a new ticket has been a challenge.
Reviewer Source 
Source: Capterra
May 15, 2018
Verified Reviewer
Medical Practice, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 6, 2019

“Great Helpdesk Solution”

OverallI am able to keep track of my work and assign/re-assign tickets with ease. Going back to reference a past solution is easy. A very practical helpdesk portal.
ProsTickets can be auto-created upon email receipt as well as direct-upload to the Spiceworks portal. The former makes it much easier for users in more of a hurry to get their request in.
ConsLinking tickets to other tickets (sub-tickets) can make for a somewhat confusing ticket tree. Could be more intuitive.
Reviewer Source 
Source: Capterra
August 6, 2019
Nikki T.
Digital Operator
Printing, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 12, 2019

“Lots of features for a help desk ticket system”

OverallI use Spiceworks IT Help Desk at work as a ticket system. It creates an individual ticket for each customer when they have an issue, and organises all the communications with this user with this individual ticket system number. It has really made us more efficient as rather than having to reply individually and try to keep track of emails with a customer, it is all stored within one system.
ProsI like that Spiceworks IT Help Desk lets me work with customers through a ticket system, so I can stay organised versus answering and tracking individual emails. It also gives a notification when there is a new ticket or a message that has been waiting over 24 hours.
ConsIt is a little difficult to use and figure out the menus of the helpdesk system, and also every page seems to have to reload and does not work very quickly.
Reviewer Source 
Source: Capterra
April 12, 2019
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Amanda S.
PC Support Specialist
Real Estate, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 14, 2018

“SpiceWORKS”

OverallIt is free, there is a ton of content in the forums and nice little giveaways. (I have gotten many pairs of socks and Gift Cards though this.)
ProsI love SpiceWorks. There are so many features when using SpiceWorks. There is a Forum that you can use to get help or chat with other users. There are giveaways and discounts for products. The ticket system is fantastic. When submitting tickets you can run reports and schedule them to pull a specific type of ticket and run a report at a specific time. It is super user friendly. There is too much content to name here.
ConsThe inventory Scan feature is not always accurate. The periodic upgrades are annoying, and some upgrades makes a drastic change. The mobile app is quirky. Does not support MAC OS
Reviewer Source 
Source: Capterra
May 14, 2018
Aaron V.
Technology Support Specialist
Information Technology and Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 1, 2019

“Great for Small Teams & Budgets; Lacks Reporting Features”

OverallFor the price of free, this is a great Help Desk solution, especially for small staff. It can be a bit slow at times on the cloud-hosted solution. It also doesn't have much for options when it comes to Reporting functions, but it does all the necessities well. The Tickets dashboard is easy to understand, and they have a large community of helpful/knowledgable professionals that have helped me figure out tough issues more than once.
ProsI really like that it's free, especially because the team I support is drastically smaller than it used to be, and we don't need near the features we had in the past. The Ticket dashboard is easy to understand, and I like that I can easily create new Ticket Views. I also enjoy the amount of support the community aspect brings to the table. The Knowledge Base allows techs to create articles for their users, and it provides the ability for techs to look at articles of other techs outside of their company in order to draw on their expertise. I also really enjoy that I'm able to restrict what domains I can receive tickets from in order to prevent spam/junk.
ConsIt's kind of expected with a free product, but the Reporting feature is pretty bare bones. There doesn't seem to be much in the way of options for configuring custom reports, and the available options are very limited. Every once in a while, the cloud-hosted solution is a bit slow. Other than that, I haven't experienced any issues.
Reviewer Source 
Source: Capterra
February 1, 2019
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Marvin P.
Computer Technician 1
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 2, 2018

“Great ticketing/inventory software with a great support community as well.”

OverallGreat software, it has helped us to streamline out ticketing and get things done faster.
ProsHonestly, Everything! This is great software and it's hard to believe that its free to use. as with anything there are going to be things here and there that some do not like, but the overall Idea behind this software and what it does and what it allows you to do is absolutely great!
ConsI honestly have nothing bad to say about this software. I just really really like it. I suppose if I am forced to come up with some kind of con I would have to say it would be nice to have a fourth Priority level. One above High such as Urgent. but other than that. This is really a well thought out and well designed "IMO" piece of kit!
Reviewer Source 
Source: Capterra
July 2, 2018
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Javier Victor Marian B.
Network Security Auditor
Public Relations and Communications, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 18, 2019

“Great tools for manage IT Tickets.”

OverallWell I been out of level 1 Sysadmin for a couple of years, but I'm back. I started on a new company that I'm doing level 3 but eventually level 1. They had already in production Spiceworks. I used to use this tool long time ago, and starting using it again I can easy see the improvements.
ProsIts somehow easy to use, as IT Sysadmin level 3, I find it somehow easy to use. But when we gave access to non technical persons they take several days to start getting comfortable with them. Its quick, has a lot of options and we have it integrated with emails. So, just sending an email to an account will generate the ticket and even assign the IT based on the CC. thats a great time-saving option and super easy for end users to open a ticket. Imaging ask an end user to go to a page, do several clicks, fill a form, to open a ticket about change the computer time. They will never do that. So we love spiceworks.
ConsNot so easy to use for non tech people. Even if you go to the home page and log in, its hard to find the IT Help Desk section, you need to give them the direct link to it, or they will expend an hour to find it. (happen several times).
Reviewer Source 
Source: Capterra
July 18, 2019
Avatar Image
Nathan R.
CEO
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 4, 2018

“Talk about professional IT software, this one is the top”

OverallManage the IT support department with ease.
ProsHow about a super product, that has everything you need to manage as many companies as you need the right way... and for it to be absolutely free. That is what spiceworks brings to the table, a top product at an unbeateable price... FREE! You have unlimited everything, and you can manage your suport with a ticketing system that is well thought out. Not only that you have access to all the it pros that are also part of spiceworks. This is a must tool for an IT manager
ConsThere is nothing not to like. You can't beat the price, you can't beat the software. This is a solid solution for IT professionals of ANY size.
Reviewer Source 
Source: Capterra
May 4, 2018
Gary W.
Owner
Information Technology and Services, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 14, 2019

“Spiceworks...it's free!”

OverallOverall, it's a decent product to use and easy to setup.
ProsIf you are looking for a basic helpdesk and network monitoring tool, this would be it. It's a free package that groups can use to help with ticketing, inventory, and server and network monitoring. They have several modules that make all this possible. It's very easy to setup and can be integrated with your local active directory.
ConsThe ads. I don't like seeing the ads when I login to the portal. Other than the ads, this is a great product. But, again, that's why it's free. The ads pay for it. I would be willing to pay a small fee to use it in order to avoid the ads.
Reviewer Source 
Source: Capterra
April 14, 2019
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ronald v.
EUC Field Technician
Telecommunications, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 23, 2018

“Spiceworks really organize your IT management”

Overallthe total control on my IT management using this very nice piece of software let me know in real time, the quantity of pc , laptops and portable devices are connected in my network, it let me know how many of them i got so i can have a real inventory idea of what i got installed, it for monitoring almost all the topics in the IT management.
Prosthis software its amaizing,it can let you control almost any part of your IT management, it let you now a really detailed info about your pc and laptops connected in your network,the report let you know even the internals serials of each part of your hardware , is really professional.
Consi dont have to express any cons against this sofware, its really good piece of software.
Reviewer Source 
Source: Capterra
August 23, 2018
Josh B.
IT Support Specialist
Unspecified
Used the software for: 2+ years
Overall Rating
2/5
Ease of Use
5/5
Customer Service
3/5
Features
3/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
November 10, 2017

“Awesome IT Help Desk software, horrible inventory system.”

ProsSpiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.
ConsThe inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys. We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets. We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.
Reviewer Source 
Source: Capterra
November 10, 2017
Charles S.
IT Consultant
Information Technology and Services, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
September 21, 2016

“Spiceworks Review”

OverallOur team solves tickets everyday using Spiceworks. Love the fact that users can log in and check on the status of their ticket. The email notifications for incoming tickets is also very good. It greatly increases our company's performance without costing anything. This is easily the best ticketing system available on the market.
ProsEasy to use, free and Great UI. Love the ticketing system. It's greatest feature is the inventory management system, it scans and inventories practically everything on your network.
ConsThe only thing I dislike is that spiceworks only supports Windows Servers. I hope in the future they start supporting Mac OSX.
Recommendations to other buyersIf you don't want to spend money on a ticketing system, Spiceworks is the way to go. I would go as far as saying it beats lots of paid solutions.
Source: Capterra
September 21, 2016
Ben R.
IT Director
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
May 10, 2017

“Great IT support Software”

ProsThis Software is easy to use, customization to whatever you need, and you can't beat the price! Even though this software could do even more than it is for us now, it is exactly what we need and keeps our support requests, hardware/software inventory, and vendor information all in one great place! My absolute favorite feature is email setup for support requests, all the details that go along with that feature!
ConsI can't think of anything negative about the software, I only wish I had more time to customize and look into the many endless additional features we could probably use in addition to what we use now.
Source: Capterra
May 10, 2017
Dan C.
Receptionist
Computer Software, Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
June 17, 2015

“Spiceworks Changed How I communicate ”

ProsMy favorite part of Spiceworks is how user-friendly it is. As an individual with an average knowledge of technology, I have found that Spiceworks makes it easy for me find answers to questions that I have about different software or hardware. Another part of the website that I like is how much of a community it is. After a while, you notice familiar users posting on the various threads. I see the community focus as being a huge asset to Spiceworks since you get to know the people who are repeatedly writing on the site.
ConsI have been frustrated at my job as an administrative assistant for a technology company when using the helpdesk portion of the software. At times it was slow and would easily freeze up. This could be maddening at times because of how much I needed to work through our tickets to see what work had been completed.
Recommendations to other buyersI would recommend that a reviewer evaluate how well the software suits their specific needs, but also to be open minded about the software since it may work better for people in other positions than the person reviewing the software.
Source: SoftwareAdvice
June 17, 2015
Jonathan P.
Software Developer
Telecommunications, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 4, 2018

“Better IT Management at the amazing price of free!”

OverallIT requests had a tendency to fall through the cracks before Spiceworks. E-mail sent to the IT department could be overlooked and lost due to other requests. Spiceworks allowed us to setup a help desk to track all of these while also maintaining inventories and alerting us of device failures or issues.
ProsSpiceworks was simple to setup and very simple to use. Simple enough for the least technologically adept individuals to use while also powerful enough for the IT department to maintain, diagnose and fix any device within the company.
ConsOn rare occasions we have had to deal with software crashes requiring a reboot of the services or server.
Reviewer Source 
Source: Capterra
December 4, 2018
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Manny P.
Network Administrator / Cable Technician
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 29, 2018

“Excellent Network Monitor”

OverallI would recommend this software to all Network Administrator looking to keep expenses down and to keep an eye on your network. Great for small network monitoring.
ProsI have used this software several times and it's amazing on how easily it can save you a lot of money. Spiceworks community is amazing in helping you out resolve your everyday problems. I highly recommend before you waste your money on other server monitoring software.
ConsYou need to keep on top of the errors and do backups so that everything works smoothly but besides that, if all goes bad. Just do a system restore and your backup in no time.
Reviewer Source 
Source: Capterra
March 29, 2018
Verified Reviewer
Financial Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 7, 2019

“Great free help desk ”

OverallPositive, free, easy to use
ProsIt's free! The spice works community is awesome, tons of people willing to help others. The ticketing email box is great so you dont have to deal with a GUI all the time. Good for a small IT team. It will also auto backup your Cisco devices if you set that up which is really nice.
ConsNo SLAs, you can't have multiple departments on one instance unless you find some custom workarounds and even then only on person from a department can use it. Teams would be awesome. The reporting isn't great but it's free so it is what it is.
Reviewer Source 
Source: Capterra
April 7, 2019