# Volunteer Impact Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Volunteer Impact Software - reviews, pricing plans, popular comparisons to other Volunteer Management products and more.

Source: https://www.capterra.com/p/79197/Volunteer-Impact/pricing

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# 

 Volunteer Impact Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Volunteer Impact

## What is Volunteer Impact?

Your all-in-one volunteer management software solution specifically designed for volunteer services teams. Save Time. Save Money. Secure your volunteer data. Lead your volunteers, program, and organization to a new level of mission achievement. - Online Applications - Customizable Volunteer Profiles - Track Training and Onboarding - eLearning Modules - Scheduling - Text and Email - Hours and Outcomes Reporting - Volunteer Portal and App \*\*Trusted by thousands of organizations, globally.\*\*

## What is Volunteer Impact used for?

[Volunteer Management](https://www.capterra.com/volunteer-management-software/)

Overall rating

Based on 27 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Volunteer Impact alternatives

Highest Rated

[4.9 (39)](https://www.capterra.com/p/90188/VolunteerMatters/reviews/)

Starting price

$3790.00

Per User, Per Month

[4.8 (204)](https://www.capterra.com/p/122906/VolunteerLocal/reviews/)

Starting price

$600.00

Per User, Per Month

[4.7 (40)](https://www.capterra.com/p/137988/iVolunteerOnline/reviews/)

Starting price

$17.00

Per User, Per Month

[4.8 (49)](https://www.capterra.com/p/208936/POINT/reviews/)

Starting price

$99.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/79197/Volunteer-Impact/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Communication Management

5.0 (5)

120.00% of 5 reviewers that rated this feature as important or highly important

Manage and track all internal and external communication conducted via calls, email, text, or chat

Volunteer Recruiting

4.8 (5)

120.00% of 5 reviewers that rated this feature as important or highly important

Advertise volunteer opportunities and recruit new volunteers

Scheduling

5.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Plan availability and assign specific time slots for tasks and resources

Time Tracking

4.5 (4)

125.00% of 4 reviewers that rated this feature as important or highly important

Measure and track time including hours worked and paid time off (PTO)

Activity Tracking

4.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Track and document all activities across devices, networks, and other systems

Contact Management

4.3 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Volunteer Impact 33 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Assign issues and tasks based on availability or required skills

Track the attendance of specific individuals or groups

Track and manage schedules and meetings via an integrated calendar

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage, organize, and store contact information

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Store and organize documents in a centralized system

Schedule and manage the logistics of activities and other gatherings

Plan an event's time and location

Software specialized for non-profit organizations

Comprehensive list that contains information and details of all the members associated with a particular organization or group

Database of members to track personal information of individuals and families

Access software remotely via mobile devices

Adjust communications based on previous interactions or personal preferences

Track volunteer performance and award those who exceed certain criteria

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Plan availability and assign specific time slots for tasks and resources

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Send messages via SMS

Gauge satisfaction and receive information for improvement and success

Measure and track time including hours worked and paid time off (PTO)

Advertise volunteer opportunities and recruit new volunteers

Get Advice

We can help you find the software with the features you need.

Features

4.3 (20)

4.3

Based on 20 reviews

## Pricing

Value for money

4.7 (19)

### Starting price

Free trial  
not available

Value for money

4.7 (19)

4.7

Based on 19 reviews

## Integrations

[

Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[

Meta for Business](https://www.capterra.com/p/213257/Facebook/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)[

Sterling](https://www.capterra.com/p/165201/Sterling-Talent-Solutions/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (25)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (25)

4.7

Based on 25 reviews

## User reviews

Overall rating

4.8

Based on 27 reviews

Filter by rating

5(21)

4(6)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

LB

Lisa B.

Operations Manager

Health, Wellness and Fitness

### "Volunteer Impact Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

April 10, 2024

My experience was good, the platform was great, only the cost was why we cancelled our subscription.

Pros

user friendly, meets the needs of volunteer management.

Cons

The cost was rather high for us as a charitable organization. We ended up cancelling our subscription as another platform offered the same thing customized for free.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SM

Seth M.

ED

Recreational Facilities and Services

### "Good for keeping track of volunteers and hours, but don't use all features"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

October 30, 2023

Pros

You cannot beat the ease of keeping track of volunteers or communicating quickly. It's also easy to set up templates and contact specific volunteers as needed.

Cons

The cost is fairly high for what we use the system for. Overall though, you can get a TON of value for using the entire scope of the database.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SH

Sam H.

Director of Administration

Recreational Facilities and Services

### "Good for keeping track of volunteers that can help with specific projects"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

October 20, 2023

Pros

I love that we can have volunteers sign up for very specific projects as opposed to just general help. We do work with boats which might mean working with a group of kids learning to sail or helping step a mast. It's nice to have a specific arena to reach out to and not have to worry a mix of folks who might not feel comfortable helping with certain things.

Cons

It's a little tough to figure out email communication. Sometimes I struggle to remember how to notify people of something and by selecting one option, it removes them from a list before I can email them. It's fine once you figure out but was a decent learning curve.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GH

Greg H.

Work Placement Officer

Government Relations

### "Better Impact - review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 12, 2023

Truly, Better Impact has given us a volunteer management system that in my opinion is second to none. I have said to other Councils who have phoned me asking about Better Impact that it is the best third-party software I have ever used.

Pros

Better Impact offers us, The City of Greater Bendigo, an all-in-one solution for volunteer management system.

Cons

When dealing with reports, some data sets require more than one report to be run to get the complete set of data.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 27, 2023

Thank you for taking the time to comment Greg. Congratulation! It's great the you've made the move from Excel. It is still our biggest "competitor" and although a great tool, the time has come for everyone to move away from it for volunteer management.

WA

Waqas A.

Campaign Marketing

Pharmaceuticals

### "The product is amazing for the price"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 13, 2023

It is an excellent choice for charities, not-for-profits or any other businesses to have a VMS that can be highly customisable and offers excellent services.

Pros

1\. The pricing is the best as they offer exactly the same product for which you will pay 50x extra than others2. Great customer support3. Easy to use and great UX/UI

Cons

The only one I can think of was it is limited for volunteers, for event category or paid staff there are no options

Switched from

[Rosterfy](https://www.capterra.com/p/157726/Rosterfy/)

They offer the same product costing us more than 20000 a year whereas BetterImpact charges under 500

Alternatives considered

[Bloomerang Volunteer](https://www.capterra.com/p/144845/InitLive/)

Reasons for choosing Volunteer Impact

Better price and features

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SC

Shoaib C.

Digital analyst

Pharmaceuticals

### "World's number one volunteer management tool - does everything what others do in a very good price"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 8, 2022

Our goal was to recruit, screen test, engage and retain our volunteers for an event that we were organising all in one place and Volunteer impact has done an excellent job for us brining excellent value to the business.

Pros

I simply became a fan of Volunteer impact after comparing it with others in the market Volunteer impact by better impact is the best volunteer management platform which comes at a great price that no one in the market can beat. They charge per volunteer which is also great. The mobile app is amazing and we love the scheduling and attendance tracking feature within the platform helped us a lot.

Cons

The focus of the company is only on charities and not-for-profit organisations although it does work for all other organisations, I think the company should diversify its personas to target as some other industries can gain benefits from such an amazing platform.

Switched from

[Rosterfy](https://www.capterra.com/p/157726/Rosterfy/)

They are very cheeky with pricing, it is different for all other people. Very expensive for what it does, Volunteer impact has a fixed rate and they are honest.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 14, 2022

Thank you Shoaib. We appreciate you taking the time to share your experiences. You are not the only one who has commented about the pricing and pricing policies of other platforms. We believe in pricing transparency and I am glad that this helped as you vetted various systems. We'll put some thought into your suggestion about branching out more into additional market segments.

SM

Sharlette M.

Admin. & Development Assistant

Non-Profit Organization Management

### "Honestly, it's a lifesaver!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 7, 2021

Volunteer impact makes my life easier. I can see all my volunteer applicants in one place, I can easily share the profiles with my fellow colleagues as admins and I love that I can directly communicate with volunteers within the software. So far I don't have any major hiccups and honestly, the best part is the customer service and chat support!

Pros

It's a great volunteer management software that makes the application process seamless and helps me keep track of volunteers. The portal is easy to navigate and all the functions are accessible and helpful. The best part is the customer services. Help is always on hand and the associates are so patient and knowledgable. The knowledge base and tutorials are helpful as well but when I just don't understand I can always rely on the chat support function!

Cons

There are so many functions that I have yet to discover. It may take me awhile to learn all the features but that may not be a bad thing. I do wish that you can have more customization with fields and adjust where they are located on volunteer profiles but it's something I need to get use to. Also, I wish that uploaded documents could be opened directly on the site opposed to being downloaded and then opened.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

National Manager Information Systems

Non-Profit Organization Management

### "Connect your new and existing volunteers with your organisation easily and schedule opportunities. "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 9, 2021

The system has been easy to setup and use and manage by people with a wide range of technical skills. Volunteer acceptance has been high and feedback positive. It has enabled our organisations to connect through a digital platform and connect with new and existing volunteers in a manner which suits their lifestyle.

Pros

The Volunteer Impact module in the Better impact platform ticks many boxes for core volunteer management. It allows the volunteers to easily login to a portal and manage their schedules and opportunities. Good management of qualifications and expiry dates like child protection and first aid. For event setup there are 3 or 4 different types of schedules that can be setup to handle the vast majority of cases. Volunteers can be auto acepted to the event or reviewed. Wait lists can be created and event items hidden when they reach capacity. The system can also use qualifications to show or hide certain events from people who are or are not qualified for the event item. It also has the functionality to facilitate online training and learning with a simple module based approach. From a volunteer management point of view it has good visibility of the onboarding process of new volunteers and easy customisation of the application forms. Application forms can have custom fields and custom grouping of fields. Custom fields can be free text and dropdowns and other types as well. It comes with the flexibility of having three unique application forms feeding into the system. There is a strong API function to access the volunteer data and integrate this into other systems. Another great feature for new users is the full functionality of the trial for 30 days.

Cons

You really have to drill down really deep to find any challenges with this product. It is steadily evolving balancing the desire for all functionality from end users with maintaining its ease of use. If we are looking at small things the application form does not have depencies between fields for example if dropdown 1 is value A then don't show text field 2. There are a few small enhancements I would like to see in the learning management component but as this is not the core strength it is expected that over time this will be improved as it is used more. This product can be up and running in test environment the same day as configuration and fine tuning over the next few days

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SB

Seneca B.

Associate Executive Director

Civic & Social Organization

### "Configuration is easy"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

October 9, 2020

Super easy to set up, easy to add or delete shift, easy to track volunteer hours and get simple reports. Would recommend this product.

Pros

Volunteer Impact was easy to initially set up, and can be manipulated as needed. Annual events can be hidden and brought forward again.

Cons

It's a little cumbersome for volunteers to see all the opportunities. There isn't a simply calendar to view everything.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JR

Jen R.

Center Manager

Non-Profit Organization Management

### "Great for volunteers to log hours."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

August 18, 2020

It has streamlined our volunteer tracking, before this we had a spreadsheet volunteers would fill in by hand and then we would spend time entering the data at the end of the month. Becuase of this, it has also improved accuracy, as logging volunteer hours the same day or day after, staff and volunteers can remember exactly what they did, so the guesswork with amount of time spent on an activity is reduced.

Pros

I love the ease at which I can pull up volunteer's information, and that they can log their own hours. This system saves a few hours every month. That might not sound like a lot, but every bit adds up.

Cons

I struggle to generate reports, there are no many options, it is confusing. I'll go in to make a simple report and get overwhelmed with the options to choose from, and I cannot remember which boxes to check to get just the right data.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/79197/Volunteer-Impact/reviews/)

Popular comparisons

[SignUpGenius vs Volunteer Impact](https://www.capterra.com/compare/79197-135392/Volunteer-Impact-vs-SignUpGenius) 

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