FranConnect Franchise Software

4.5 / 5 14 reviews

Who Uses This Software?

We serve franchises of all sizes, across all industries.


Average Ratings

14 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • FranConnect
  • www.franconnect.com/
  • Founded 2004
  • United States

About FranConnect Franchise Software

FranConnect is the most comprehensive franchise management software on the market. Over the past 10 years, weve partnered with more than 600 franchise companies around the world to boost franchise development, operations efficiency, and local marketing success. We are the only organization that provides an integrated, end-to-end solution for your entire business to help simplify processes, increase productivity, ensure compliance, and ultimately, maximize your profitability.


FranConnect Franchise Software Features

  • Automatic Re-ordering
  • Commission Management
  • Construction Tracker
  • Franchise Intranet
  • Job Scheduling
  • Online Store
  • Website Manager

FranConnect Franchise Software Reviews Recently Reviewed!

I am still learning the new system.

May 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability for franchisees to edit flyers. This save time and allows focus on other items and areas.

Cons: Should be more user friendly for the franchisees. Perhaps more training would benefit more.

Franchising must-have

Mar 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Squarely focused on franchising.

Cons: As with most software, the UX can be improved.

Overall: FranConnect is essential to our franchising sales effort. It onboards leads, tracks progress, helps our sales people establish a rhythm and lets me know what's going on. We also bought some of their marketing software to help our franchisees track their own sales efforts at the local level. The only reason I stopped short of 5 stars in some categories: FranConnect is undergoing a good kind of transition. They hired great people with SaaS experience who will combine software expertise with legacy franchise expertise to improve the user interface and some other aspects of the system needing work. I recommend to any franchising executive that they give FranConnect serious consideration. They will be up to 5 stars in no time.

5 Star Service

Mar 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We decided to move forward with FranConnect in September of 2016. Since we have begun the transition and started using the system...our experience with the company has been above par. This system is a whole new venture for our company -- we are very small, 5 person "head office" -- so we knew this was going to be a big project for us to take on, but with the, above and beyond, help of Amber Hawkes we have been able to have a mostly seamless transition into the Sales, Info Manager and Hub modules.

I also am thoroughly impressed with the training available. Liz Colon has been great. She is clear and concise during the sessions. She answers questions quickly after the training is over and we need assistance on something. The Ask the Experts are a great added benefit to anyone using FranConnect.

I look forward to adding on more modules as we continue to build our relationship with FranConnect!

FranConnect a Key Partner in Mosquito Joe's Success

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: FranConnect has been an integral partner to our success as a young, growing franchisor, and they continue to support us we launch new concepts. As the leading franchise management system in the industry, FranConnect has been crucial to our corporate team delivering on its promise to provide best-in-class support to our franchisees. We will continue to roll out additional FranConnect capabilities as we continue to grow.

Excellent product

Mar 01, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Great experience with the product team. The management at Franconnect is very accessible and easy to work with. This will help our company increase its efficiency.

Great Partner

Feb 28, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Before we had this software, we were trying to manage all the different aspects of our business on our own. After looking at several different solutions, we chose to do business with Franconnect as they had significant experience in our space and could handle the size of our business and the growth that would come. Their customer support is WONDERFUL!

Overall: My franchised company, Just Between Friends, has been a customer of Franconnect for quite some time. Their solutions help our corporate staff and our franchisees make the most of their day through efficient modules and support tools. The FC team is quick to respond if we have questions or need support or service of any kind.

Telling It Like It Is

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have worked with the support staff, and she is great. Over the years, I have the great fortune of working with some incredibly knowledgeable sales managers, and she is by far one of the best!

All you need

Feb 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and customization, cloud based system, robust reporting

Cons: Dashboard integration for corporate view

Overall: The Franconnect system has helped to eliminate silos between departments and has become our "go-to" franchise solution for operations, marketing and development. Continuously respond to requests and feedback with new upgrades and modules.

Vice President of Franchise Development

Feb 23, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: The system is great however for a Saas model it doesn't do a lot of the standard things like a sales force etc. We get a lot of No's and have to figure out workarounds to get the system to work the way we want it to. The password security in the candidate portal is dated and needs to be updated to 2017 security standards.

The software that changed everything for us

Feb 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a great franchise sales specialized CRM. The system and process have been pioneer by many franchisors. It's almost out of the box ready to use and the FranConnect account manager are very helpful and knowledgeable.

Cons: Can be hard to customize to some very specific needs you may have.

Overall: We started using FranConnect just over one year ago. The system is process driven which really increased our efficiency and our result. Best part of the tool is the ability to gain industry knowledge and access to best practices. I would highly recommend.

Recommendations to other buyers: Best investment we made in our franchise sales department. This was a game changer for us.

Excellent Product and Service

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We find FranConnect to be incredibly helpful in managing the sales and tracking for our organization. The quality of the information and reports is invaluable in decision making.

FranConnect Software

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using the full suite of FranConnect Software since our launch, 5 years ago. Given the lead volume we have experienced, I couldn't imagine not using this software. Last year we incubated our second brand and didn't think twice about using FranConnect for this company has well. The new leadership team brought in a couple of years ago is top notch and I would highly recommend any emerging franchisors to use FranConnect.

Promising Franchise Management Software

Oct 14, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Great 360 degree Portal Dashboard for storing and managing Franchisee Store(s) information.
Knowledgeable Technical Resources for facilitating the integration with FranConnect API implementation

Cons: Tremendous Potential to improve FranConnect API platform documentation.

Overall: Del Taco uses FranConnect's Franchise Management Software (FMS) to provide its FBCs & franchisee business store(s) with easy platform agnostic accessibility to important franchisee business relevant information. Del Taco was amongst the early implementer of FranConnect API platform for integrating with the FranConnect FMS.

Pros
Great 360 degree Portal Dashboard for storing and managing Franchisee Store(s) information.
Knowledgeable Technical Resources for facilitating the integration with FranConnect API implementation.

Cons
Tremendous Potential to improve FranConnect API platform documentation.

Nice

Apr 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very Nice Experience