---
title: "FranConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is FranConnect the right Franchise Management solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/79205/FranConnect-Franchise-Software/reviews/"
page_type: "reviews"
language: "en"
---

FranConnect

4.3 (209)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated August 26th, 2026

# Reviews of FranConnect

Ease of use

4.2

Customer Service

4.5

## Pros and Cons in Reviews

DH

David H

Franchise Sales ManagerAutomotive, 51 - 200 employeesUsed the software for: 1-2 years.

“It helps keep all of my notes and calls in order. using the calendar for scheduled call up me in outlook.“

February 21, 2026

JR

Joel R

Business CoachConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years.

“Some of their document creation editors can be a bit tricky or clumsy to use especially when needing to copy and paste from an outside document.“

October 23, 2025

HH

Haley H

VP Franchise DevelopmentConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months.

“The platform is straightforward to navigate and helps streamline communication and tracking during the franchise development process.“

March 13, 2026

EY

Elizabeth Y

Regional Training ManagerFood Production, 51 - 200 employeesUsed the software for: 6-12 months.

“Password reset problem , anytime log in issue and.“

June 2, 2026

ZR

Zoraida R

Franchise Development CoordinatorRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months.

“However, once everything was finally set up and we had a good foundation in place, it lead to a much more structured and organized way to access important information for our business, all in one place, by both internal corporate and external franchise users, if we so choose to.“

June 24, 2025

DT

Daniel T

Head Of Franchise SalesFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years.

“The sms interface is not very good.“

December 23, 2025

Alec B

DirectorHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: Less than 6 months.

“It allows me to view relevant data which I use to compose reports and decipher analytics to grow our operation.“

July 17, 2025

ZR

Zoraida R

Franchise Development CoordinatorRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months.

“We find it's a little challenging to navigate and use.“

June 24, 2025

## Showing most helpful reviews

Showing 1-25 of 209 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Johnny T.  
Chief Operations Officer  
Food & Beverages  
Used the software for: 2+ years

### "Strong Platform to Build & Maintain Your Business "

June 24, 2025

5.0

Franconnect has long been a leader in the industry. In my career in restaurant operations and training leadership I have engaged with the product on several occasions. The product is a robust platform that can set the stage for an integrated system to track all activities from initial conversations to the lifecycle of a business. Building that base for activities is extremely beneficial so you don't have disparate systems with disconnected data. I have used FranConnect in various capacities and always found it to be a great tool for efficiency and effectiveness. Every member of the team I have engaged has been incredibly helpful, insightful, and a pleasure to work with.

Pros

FranConnect is user-friendly while providing numerous features and functionality. The platform saves significant time and manual effort. Within the platform you can manage all the way from sales to development to operations with interconnected analytics providing actionable insights. Beyond the product, the team is all around fantastic. Responsive, knowledgeable, and always eager to help.

Cons

While the platform is user-friendly, it can be a bit to learn for some and may be somewhat complex in areas. For more creative users, there can be some limitations on customizations.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing FranConnect

Integrated features and previous experience.

Switched from

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

Franconnect had better features and functionality with a more reasonable price.

Review Source

Response from FranConnect

June 26, 2025

Johnny- We truly appreciate you taking the time to share such a comprehensive and thoughtful review. It’s fantastic to hear that our platform’s integrated capabilities and user-friendly design have helped streamline your processes and deliver meaningful insights. We’re also thrilled that our team has consistently provided the support and responsiveness you deserve. Your feedback on the learning curve and customization options is incredibly valuable, and we’ll continue working to enhance the experience for all users. Thanks again for your continued partnership—we’re proud to support your success!

KD

Kristina D.  
Director of Legal Services  
Facilities Services  
Used the software for: 2+ years

### "To the Future of FranConnect"

March 11, 2026

5.0

Worked with FranConnect for years and they are patient and always listens to what we have to say or suggest.

Pros

The Sales Module - it is very smooth, including sending FDDs, applications. Office Pride has a lot to do in the other modules and look forward to having it do what it is supposed to do.

Cons

FDD Reports as there is still additional checking that is needed to make sure data is as of end of year, specifically if ownership has changed after the year ended.

Alternatives considered

[TrackStar Time Tracking](https://www.capterra.com/p/10010765/TrackStar-Time-Tracker/)

Reason for choosing FranConnect

It has potential of doing it all which is what a franchise system needs.

Switched from

[TrackStar Time Tracking](https://www.capterra.com/p/10010765/TrackStar-Time-Tracker/)

How FC can support the system and franchisees.

Review Source

SL

Sean L.  
Business Development  
Printing  
Used the software for: 2+ years

### "Find another option"

January 22, 2026

1.0

The user experience is terrible. It is not intuitive at all and their customer team is next to useless.

Pros

It is a disappointing platform, the search has never worked right, it gives us a black eye with our network.

Cons

It has been an extremely difficult platform to work with. Customer service is terrible. A recent update done to our platform has changed the complete look and feel and it was done without our approval and they tell us it cannot be undone.

Review Source

Response from FranConnect

January 29, 2026

Sean- Thank you for taking the time to share your thoughts. We value every piece of feedback from our users, and we’re sorry to hear that your experience hasn’t met your expectations. Our goal is always to provide tools that help our customers operate smoothly and confidently. We understand how important consistency and ease of use are, and we’d welcome the chance to learn more about the challenges you encountered so we can better support you going forward. We’d appreciate the opportunity to connect directly and discuss your feedback in more detail. Please feel free to reach us at products@franconnect.com—our product and customer teams monitor this inbox closely and will be happy to assist. Thank you again for sharing your perspective.

MM

Marcial M.  
Growth Leader  
Food & Beverages  
Used the software for: 1-2 years

### "Pros and Cons for tracking NROs"

April 24, 2026

5.0

Overall, Fran Connect has been very user-friendly. It seems easy to navigate once you play around in it, at least for my purposes.

Pros

It works well as a checklist for our New Restaurants and many of the benefits, i.e., the ability to upload documents and communicate with each note. Support appears to be very responsive when needed.

Cons

Wish I could add multiple attachments per task, a way a franchisee can turn off notifications themselves, and a way to add a task to a Checklist without activating the checklist across the entire system, Ie it only activates for checklists that are live. Finally, having a way to keep a task "in progress" without it turning into Overdue once it passes its date.

Review Source

ED

Emily D.  
Franchise Marketing Manager  
Automotive  
Used the software for: Less than 6 months

### "Ziebart Implementation Review"

June 25, 2025

5.0

The team was very efficient and helpful throughout the entire process. We stayed on track from the very beginning because the FC team helped move us through implementation despite our team internally figuring things out. Very rarely did they not have an answer or solution to our problems and questions.

Pros

Extremely helpful getting our new sales process into the system. As we started implementation we were creating a new process internally- the team was patient while we figured things out and helped bring different aspects to the journey to life.

Cons

I wish the backside or 'Settings' for Admin was easier to navigate. I also wish the 'Export' feature was similar. Although all the information is nice, I wish I could easier export a list of contacts, their basic information from \[X inquiry date\] to \[Y inquiry date\].

Review Source

Response from FranConnect

June 26, 2025

Thank you so much Emily for your thoughtful review and the 5-star rating! We're thrilled to hear that your implementation experience with FranConnect was smooth and that our team was able to support you effectively throughout the process. It's especially rewarding to know we could help bring your new sales process to life while you were shaping it internally. We also appreciate your constructive feedback regarding the Admin settings and Export functionality. Your insights are incredibly valuable, and we’ve shared them with our product team as we continue to enhance the platform’s usability and reporting capabilities. It’s been a pleasure partnering with Ziebart, and we look forward to supporting your continued success!

BL

Brandy L.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "FranConnect"

July 10, 2025

5.0

I am in FranConnect everyday and it is extremely helpful and beneficial. I would recommend it to anyone.

Pros

I love the fact that everything is at my fingertips. I have never had a problem while using it. Anytime that I need something I can just go in and look it up.

Cons

There is really nothing that I do not like. I haven't experienced anything that I did not like. Very pleased,

Review Source

Response from FranConnect

December 15, 2025

Thank you Brandy for taking the time to share your experience! We’re delighted to hear that FranConnect has become such an integral part of your daily workflow and that you find everything you need right at your fingertips. Knowing that the platform consistently meets your expectations means a lot to us. Your recommendation is the highest compliment we could receive, and we truly appreciate your trust over the past two years. We’ll continue working hard to ensure FranConnect remains a reliable and valuable resource for you and your team. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com.

SL

Stuart L.  
Chief Technology Officer  
Food & Beverages  
Used the software for: 1-2 years

### "How FranConnect helped Juici Patties enter the US market"

June 27, 2025

5.0

It took some time, but I am very satisfied with the tools and features in FranConnect. The more you use it, the more you discover new ways to stay on top of important tasks, and key items are always within reach.

Pros

It's a centralized hub for everything we need to manage the franchisees and the locations, from communication to royalty collection, location audits, and reporting. It's the spine of the operation.

Cons

Like most technology-based tools, there is a learning curve, and franchisees who aren't tech-savvy often struggle with onboarding. However, this is mainly due to the user and not the platform itself. FranConnect still does a good job of making the UI user-friendly for everyone.

Review Source

Response from FranConnect

December 15, 2025

Thank you Stuart for sharing your experience and for trusting FranConnect to support Juici Patties’ entry into the U.S. market! We’re thrilled to hear that our platform has become the “spine of the operation” for your team, helping you manage communication, royalty collection, audits, and reporting all in one place. We appreciate your note about the learning curve—this is something we continuously work to simplify through intuitive design and robust training resources. Your feedback reinforces our commitment to making onboarding as smooth as possible for every user, regardless of technical background. It’s great to know that the more you explore FranConnect, the more value you uncover. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com.

JW

Jeffrey W.  
Managing Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "FranConnect is an important tool, especially for new franchise owners"

July 23, 2025

4.0

I use it daily and with use i get more comfortable and familiar. It is easily navigable but would benefit from a bit of a redesign to improve the user interface. It is pretty quick with loading and downloading which is nice. I have not used it on an iPad or iPhone but would love to see an app for that

Pros

I find value with FranConnect to keep me up to date with the National Support Center and the goings on with the franchise in general. Anytime I need to find marketing materials, all I have to do is search and typically they are there. If i need something created, there is a place for that too. I also like the fact that the site is secure and that I have to log back in after inactivity. Its a good way to keep proprietary info secure.

Cons

The interface is a bit old and dated looking. I would love a cleaned up front end with a better calendar and a better directory. I would like to see a map of franchisees and their territories. I would also like to sort franchisees by state and city separate. Please include the H.H. name in addition to the business name. As for the National Support center, an org chart with quick click to contact would be incredibly helpful.

Review Source

Response from FranConnect

August 7, 2025

Thank you for your review. We're delighted to hear FranConnect helps you stay connected with the National Support Center and access marketing materials efficiently. I’m excited to share updates that address your suggestions: Mobile Apps – We offer native apps for iOS and Android, fully supporting iPads and iPhones with secure, on-the-go access. Enhanced UI – A redesigned interface improves navigation, calendar, and directory features for franchisee communication and engagement. Analytics/Visualizations – Our platform supports franchisee mapping, sorting by state/city, and org charts with quick contact—if your data is in FranConnect, we can help set this up. Frannie AI – Our Franchisee Support AI agent simplifies finding info, getting answers and managing operations tasks significantly easier. We’d love to connect you with our Customer Success team to ensure you’re getting the most out of these features. Feel free to reach out at products@franconnect.com.

JR

Joel R.  
Business Coach  
Consumer Services  
Used the software for: 2+ years

### "FranConnect is a reliable vendor for CRM and Franchise management services"

October 23, 2025

5.0

They have been a good partner and have made updates and changes to help us serve and manage our franchise locations.

Pros

They are quick to reply and conscientious to follow up! They have made many updates for me over the 18 years I have used their services.

Cons

Some of their document creation editors can be a bit tricky or clumsy to use especially when needing to copy and paste from an outside document.

Review Source

Response from FranConnect

December 15, 2025

Thank you Joel for sharing your feedback and for being such a long-standing partner—18 years is an incredible milestone, and we’re honored to have supported you throughout that journey! We’re glad to hear that our updates and responsiveness have helped you manage and serve your franchise locations effectively. We appreciate your note about the document creation editors. Ease of use is a priority for us, and feedback like yours helps guide improvements. Our team is actively working on ways to make content editing and formatting more seamless. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com.

AC

Annahlise C.  
Operations Support Coordinator  
Food & Beverages  
Used the software for: 1-2 years

### "Fran Review"

December 9, 2025

5.0

I would say overall it is good, but would like to see more upgrades and improvements. Especially the app.

Pros

Task Management Value for money Customer Support for admin side Training Videos Report Pulling Function

Cons

User Interface The mobile app is hard to use Sometimes there is lagging from mobile app No text message alerts

Review Source

Response from FranConnect

December 15, 2025

Thank you so much for sharing your feedback Annahlise and for being a valued FranConnect user! We’re thrilled to hear that you find our task management, reporting, training resources, and customer support helpful. Your comments truly motivate us to keep delivering value. We also appreciate your suggestions regarding the mobile app and user interface. Continuous improvement is a priority for us, and we’re actively working on enhancements to make the app more intuitive and responsive. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com.

CR

Chuck R.  
FBC  
Education Management  
Used the software for: 2+ years

### "Franchise Business Coach"

September 2, 2025

5.0

Very good, been almost 10 years now. I use the platform almost daily to record calls and meetings, topics discussed, etc.

Pros

It's a great platform for keeping everything handy and recorded as required by the Agreements. I can direct all of my owners to go there to see the current news, etc.

Cons

Documents section needs an Add button on the top of the list rather than the bottom of the list. This would make it much easier to upload new documents without scrolling all of the way down.

Review Source

Response from FranConnect

September 4, 2025

Thank you, Chuck, for your continued trust and loyalty over the past decade! We're thrilled that FranConnect supports your daily workflow and helps you stay organized. We're especially glad that the platform makes it easy for your owners to stay informed and connected. Your feedback about the Documents section is incredibly valuable—adding an upload button at the top is a great suggestion, and we’ve shared it with our product team. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com.

KD

Kyle D.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Great option for franchises"

February 26, 2025

5.0

Very positive, all the necessary documents I need as a franchisee are housed in FranConnect.

Pros

It creates a hub for all your needs, including a Facebook-like newsfeed where franchisees can communicate with each other.

Cons

Nothing comes to mind, it works well for what it is.

Review Source

HT

Hannah T.  
Graphic Designer/FranConnect Support  
Sports  
Used the software for: 2+ years

### "Overall a Good Product... Quirky in Some Areas"

November 13, 2018

4.0

Our company has used FranConnect's software for years. Our franchise owners depend on it to communicate with their customers and most of them love it and couldn't live without it. For FranConnect to be a 10 out of 10, they would need to improve the reliability of the system, specifically after upgrades. Run more tests. Be able to assure their customers that there will be no glitches (or very minimal ones) after quarterly releases.

Pros

Mostly easy to use. A few of our franchise owners have trouble using some features, but those who are naturally better at operating computers are able to navigate the software without any issues. The system can handle tens of thousands of records, but it does slow it down slightly as the number of records increase. The newer version, Sky, is updated on a quarterly basis and requests from customers are taken in consideration for improvements, love that.

Cons

The system has a few inconveniences and quirks. Navigating with Groups of contacts can be difficult due to the inability to view more than 20 at a time. This has been requested to be improved in upcoming releases and I hope to see that particular improvement. Our system was upgraded to Sky this past summer from the Legacy version and since the upgrade, we have experienced glitch after glitch. Some a big deal, others not so much. Our franchise owners weren't able to use the system for over a week before FranConnect's team was able to resolve the issue. The reliability of the system is honestly scary at times. We've only experienced one quarterly upgrade with Sky and it triggered lots of problems when it went live. It does make us a little concerned for the next upgrade happening in a few weeks. It doesn't seem like they test the upgrade well before releasing it. That's purely assumption, but that's how it seems since all of the problems followed after the last upgrade.

Review Source

VR

Verified Reviewer  
Vice President - Franchising  
Retail  
Used the software for: 2+ years

### "Ubiquitous within the Franchise Industry"

September 5, 2018

4.0

I have used FranConnect while working with a number of Franchisors. Have looked into others but have not found one as committed and responsive to the franchise industry as they are.

Pros

Once you get it set up for your specific company and learn the workarounds, FranConnect is relatively easy to use. The best thing about the software, quite frankly, is their tech support... very patient and thorough (although takes a while to get the wheels in motion on any given issue since they are "offsite" and there seems to be a long queue).

Cons

A number of the modules and steps within them are simply not intuitive to set up or navigate. Most difficult is the creation and implementation of e-mail campaigns. Granted, this could be because we are not on the most recent version.

Review Source

LB

Lindsay B.  
Contracts and Compliance Administrator  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "Great Customer Service, Easy to Use, Just Wish It Had More Functionality Options"

September 5, 2018

4.0

Pros

Any time I needed help figuring out how to do something or if it was even possibly to do something in the system, the response time from customer service is fast and friendly. Sometimes they even call me direct so it is nice to talk to a live person when you need help.

Cons

I have really delved into the back end of the software functionality and have played around with settings and making the most of the software. More often than not, there are features we wish we could add or change to make the software much more user friendly or work for our particular business needs and 9/10 times I am told the software cannot do what we need it to do and they have no plans to make the change, even if it is something that really needs to be changed for all users to make it better. I wish they were more open to developing the software further. For example, in the Support module, it is extremely basic. You can only add one attachment to a ticket, which causes a ton of issues with our franchisees and creates more work for all. You also can only see the overall ticket time-- not an individual breakdown of how much time was spent at each department.

Review Source

ND

Natalie D.  
Executive Assistant  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Software for Franchising"

December 18, 2018

4.0

I've been a journey and I've seen in the last 2.5 years how hard FranConnect has worked to make their system even better. They listen to their customers and try to enhance and support franchisors so that the system can work for us. I had times at the beginning of implementation where I was worried about how much there was to the system and some of the functionality was a little strange but overall I've been very please with all that FranConnect is and the direction it is going. The system has been very beneficial and necessary to have.

Pros

I love that FranConnect has thought of everything a franchisor will likely deal with in franchising and they've created a system to help you manage it all. In the last 2.5 years FranConnect has really enhanced the system. From the looks of it to functionality. I'm excited to see what it's going to look and function like in the next year. It's really helped me to keep things organized and on top of all the documentation a franchisor has to track per franchise location.

Cons

When we initially started using the software there were quite a few glitches in the system and we did lose some data, which was disappointing but the FranConnect team worked with us and we haven't had any major issues since.

Review Source

Dan S.  
Chief Business & People Development Officer  
Food & Beverages  
Used the software for: 2+ years

### "A great enterprise solution for a Franchise system"

December 18, 2018

4.0

I have been a user of Franconnect for about 10 years. The service from some of the staff over the years has been superb. I highly recommend Franconnect to a franchisor that is looking for any of the following functions/features: an intranet, a library, a lead management system, a digital repository for online records and more.

Pros

The Franchise Sales Module and the Franchise Information Manager. The system has a lot of modules that you can activate based on the needs of your franchise.

Cons

Franconnect used to allow customization. Recently, they have moved away from customization.

Review Source

VR

Verified Reviewer  
Marketing Manager  
Sports  
Used the software for: 2+ years

### "Happy Customer"

December 18, 2018

4.0

Pros

The reporting capability is extensive. My team reviews the reports each week to determine the health of the sales pipeline. We are able to pinpoint where we need to focus for sales opportunities which is needed to drive the results we have set in place.

Cons

Sometimes it's difficult to get a person on the phone to help with an issue. However, their team is available via email through their helpdesk.

Review Source

EB

Ella B.  
Business Development Coordinator  
Automotive  
Used the software for: 1-2 years

### "FranConnect "

December 18, 2018

3.0

Overall, the program has been a great resource for our team and keeping all of our franchisee or client data in one place. I utilize it every day to find information.

Pros

\- Documents are easily accessible and live in one place - Data can be integrated into our other platforms like Qlik - Franchisee information is in one place and is a source of truth for all departments - New team members are able to see the history or previous phone conversations with specific franchisees - CRM tool has be great to keep all of our client data in one spot - Creating Email Campaigns is fairly easy & keeps all our communications in one spot

Cons

\- There is not enough training on the CRM tool of FranConnect that I have found. Only Sales module training - Making specific adjustments in the programs is some times hard to do or trying to connect the dots in email campaigns - We cannot integrate the FranConnect Info Manager with our CRM module or the Operations Module - does not have cross functionality - Customizing is a bit difficult - Program can be slow, but that's probably because of so much data - Cannot open two windows at the same time of the same program

Review Source

Jennifer S.  
Director of Operations  
Alternative Medicine  
Used the software for: 2+ years

### "Makes communication over multiple locations easier"

December 18, 2018

4.0

Managing support requests, FAQ's, submitting reporting, communicating news, and housing standard documents in a simple way is something that we take for granted now since we've been using FranConnect.

Pros

I appreciate the ease of use and the way it streamlines our system

Cons

Implementing new modules can take some time, but that's on us - its not a limitation of the program.

Review Source

Mia G.  
Franchise Development  
Food & Beverages  
Used the software for: 1-2 years

### "User Friendly "

January 17, 2019

5.0

Pros

FranConnect is organized well and user friendly. I love the Franbuzz feature which allows Franchisees to publicly post pictures, comments and announcements to the network. I also love the ticketing system for Franchisees who have issues. It allows the corporate team to sort the issues by categories and helps with managing response time.

Cons

Sometimes the links within FranConnect glitch or have a page error sign and makes you sign back into your account.

Review Source

VR

Verified Reviewer  
Social Media Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "FranConnect is not a good software"

June 18, 2021

3.0

Bad, the customer service is not great. Its really bad and none responsive most of the time.

Pros

Really the only pro to this software is that if you work in Franchise you need to use some sort of CRM management to keep track of leads and current franchisees. Thats it.

Cons

Everything. This software has never once worked well. Constantly timing out, buggy, and laggy to boot. Its NOT use friendly and needs a serious overhaul of how its managed.

Review Source

MG

Marc G.  
President  
Real Estate  
Used the software for: Less than 6 months

### "FranConnect Franchise Software and Storage Authority Franchise"

January 30, 2021

5.0

The staff at FranConnect is very helpful and great to work with. \[SENSITIVE CONTENT HIDDEN\] has been helping us and is very knowledgeable. He explains how things work, answers our question and often provides great tips and options.

Pros

It is a one stop Command Center for us and our franchisees including: New Leads; Franchise Information/records, documents and communications; and an incredible hub portal where our franchise can get training, news, manuals, articles and much more. And every time we add new information the app notifies everyone. The program allows us to customize the Franchisee information and documents that are important for our records and allows customize reports we need for easy access. We are extremely happy with the FranConnect platform. It is helping us be much more efficient, grow faster and make our franchisee make more profits due to the easy access to so much information.

Cons

The modules are extensive with many options so it can be overwhelming at the start. We made two mistakes; trying to do every thing at once and waiting too long to buy the program. For our small company we found it better to do one section at a time. Setting up all the sections and entering all Franchisee data is the hard part, after that it is a pleasure to use.

Review Source

Response from FranConnect

February 2, 2021

Thanks so much for the review, Marc - we really appreciate you being a customer!

VR

Verified Reviewer  
Staffing Coordinator  
Staffing and Recruiting  
Used the software for: 1-2 years

### "FranConnect Review"

December 18, 2018

4.0

Pros

I really enjoy working with the Campaign Center and Workflows. The Groups feature is a nice feature as well. I like being able to group my prospects together based on (Zip Code, Name, Industry, Birth date, and Status).

Cons

The latest update isn't really user friendly. Taking the Widget Bar across the top and putting it on the side as a pop up isn't user friendly.

Review Source

Zach N.  
President  
Consumer Services  
Used the software for: 2+ years

### "Best option for what we need! "

December 18, 2018

4.0

The customer support has greatly improved and the platform is super simply to get used to!

Pros

The interface and available functionality has been great!

Cons

We do run into a few issues from time to time but get solved quickly.

Review Source

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