# FranConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FranConnect the right Franchise Management solution for you? Explore 208 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79205/FranConnect-Franchise-Software/reviews --- FranConnect 4.3 (208) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FranConnect Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews DH David H Franchise Sales ManagerAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “It helps keep all of my notes and calls in order. using the calendar for scheduled call up me in outlook.“ February 21, 2026 JR Joel R Business CoachConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Some of their document creation editors can be a bit tricky or clumsy to use especially when needing to copy and paste from an outside document.“ October 23, 2025 ZR Zoraida R Franchise Development CoordinatorRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “However, once everything was finally set up and we had a good foundation in place, it lead to a much more structured and organized way to access important information for our business, all in one place, by both internal corporate and external franchise users, if we so choose to.“ June 24, 2025 DT Daniel T Head Of Franchise SalesFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The sms interface is not very good.“ December 23, 2025 Alec B DirectorHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “It allows me to view relevant data which I use to compose reports and decipher analytics to grow our operation.“ July 17, 2025 ZR Zoraida R Franchise Development CoordinatorRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “We find it's a little challenging to navigate and use.“ June 24, 2025 HH Haley H VP Franchise DevelopmentConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The platform is straightforward to navigate and helps streamline communication and tracking during the franchise development process.“ March 13, 2026 SL Sean L Business DevelopmentPrinting, 51 - 200 employeesUsed the software for: More than 2 years. “Customer service is terrible.“ January 22, 2026 ## Showing most helpful reviews Showing 1-25 of 208 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Johnny T. Chief Operations Officer Food & Beverages Used the software for: 2+ years ### "Strong Platform to Build & Maintain Your Business " June 24, 2025 5.0 Franconnect has long been a leader in the industry. In my career in restaurant operations and training leadership I have engaged with the product on several occasions. The product is a robust platform that can set the stage for an integrated system to track all activities from initial conversations to the lifecycle of a business. Building that base for activities is extremely beneficial so you don't have disparate systems with disconnected data. I have used FranConnect in various capacities and always found it to be a great tool for efficiency and effectiveness. Every member of the team I have engaged has been incredibly helpful, insightful, and a pleasure to work with. Pros FranConnect is user-friendly while providing numerous features and functionality. The platform saves significant time and manual effort. Within the platform you can manage all the way from sales to development to operations with interconnected analytics providing actionable insights. Beyond the product, the team is all around fantastic. Responsive, knowledgeable, and always eager to help. Cons While the platform is user-friendly, it can be a bit to learn for some and may be somewhat complex in areas. For more creative users, there can be some limitations on customizations. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing FranConnect Integrated features and previous experience. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Franconnect had better features and functionality with a more reasonable price. Review Source Response from FranConnect June 26, 2025 Johnny- We truly appreciate you taking the time to share such a comprehensive and thoughtful review. It’s fantastic to hear that our platform’s integrated capabilities and user-friendly design have helped streamline your processes and deliver meaningful insights. We’re also thrilled that our team has consistently provided the support and responsiveness you deserve. Your feedback on the learning curve and customization options is incredibly valuable, and we’ll continue working to enhance the experience for all users. Thanks again for your continued partnership—we’re proud to support your success! ED Emily D. Franchise Marketing Manager Automotive Used the software for: Less than 6 months ### "Ziebart Implementation Review" June 25, 2025 5.0 The team was very efficient and helpful throughout the entire process. We stayed on track from the very beginning because the FC team helped move us through implementation despite our team internally figuring things out. Very rarely did they not have an answer or solution to our problems and questions. Pros Extremely helpful getting our new sales process into the system. As we started implementation we were creating a new process internally- the team was patient while we figured things out and helped bring different aspects to the journey to life. Cons I wish the backside or 'Settings' for Admin was easier to navigate. I also wish the 'Export' feature was similar. Although all the information is nice, I wish I could easier export a list of contacts, their basic information from \[X inquiry date\] to \[Y inquiry date\]. Review Source Response from FranConnect June 26, 2025 Thank you so much Emily for your thoughtful review and the 5-star rating! We're thrilled to hear that your implementation experience with FranConnect was smooth and that our team was able to support you effectively throughout the process. It's especially rewarding to know we could help bring your new sales process to life while you were shaping it internally. We also appreciate your constructive feedback regarding the Admin settings and Export functionality. Your insights are incredibly valuable, and we’ve shared them with our product team as we continue to enhance the platform’s usability and reporting capabilities. It’s been a pleasure partnering with Ziebart, and we look forward to supporting your continued success! MM Marcial M. Growth Leader Food & Beverages Used the software for: 1-2 years ### "Pros and Cons for tracking NROs" April 24, 2026 5.0 Overall, Fran Connect has been very user-friendly. It seems easy to navigate once you play around in it, at least for my purposes. Pros It works well as a checklist for our New Restaurants and many of the benefits, i.e., the ability to upload documents and communicate with each note. Support appears to be very responsive when needed. Cons Wish I could add multiple attachments per task, a way a franchisee can turn off notifications themselves, and a way to add a task to a Checklist without activating the checklist across the entire system, Ie it only activates for checklists that are live. Finally, having a way to keep a task "in progress" without it turning into Overdue once it passes its date. Review Source SL Sean L. Business Development Printing Used the software for: 2+ years ### "Find another option" January 22, 2026 1.0 The user experience is terrible. It is not intuitive at all and their customer team is next to useless. Pros It is a disappointing platform, the search has never worked right, it gives us a black eye with our network. Cons It has been an extremely difficult platform to work with. Customer service is terrible. A recent update done to our platform has changed the complete look and feel and it was done without our approval and they tell us it cannot be undone. Review Source Response from FranConnect January 29, 2026 Sean- Thank you for taking the time to share your thoughts. We value every piece of feedback from our users, and we’re sorry to hear that your experience hasn’t met your expectations. Our goal is always to provide tools that help our customers operate smoothly and confidently. We understand how important consistency and ease of use are, and we’d welcome the chance to learn more about the challenges you encountered so we can better support you going forward. We’d appreciate the opportunity to connect directly and discuss your feedback in more detail. Please feel free to reach us at products@franconnect.com—our product and customer teams monitor this inbox closely and will be happy to assist. Thank you again for sharing your perspective. KD Kristina D. Director of Legal Services Facilities Services Used the software for: 2+ years ### "To the Future of FranConnect" March 11, 2026 5.0 Worked with FranConnect for years and they are patient and always listens to what we have to say or suggest. Pros The Sales Module - it is very smooth, including sending FDDs, applications. Office Pride has a lot to do in the other modules and look forward to having it do what it is supposed to do. Cons FDD Reports as there is still additional checking that is needed to make sure data is as of end of year, specifically if ownership has changed after the year ended. Alternatives considered [TrackStar Time Tracking](https://www.capterra.com/p/10010765/TrackStar-Time-Tracker/) Reason for choosing FranConnect It has potential of doing it all which is what a franchise system needs. Switched from [TrackStar Time Tracking](https://www.capterra.com/p/10010765/TrackStar-Time-Tracker/) How FC can support the system and franchisees. Review Source JW Jeffrey W. Managing Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "FranConnect is an important tool, especially for new franchise owners" July 23, 2025 4.0 I use it daily and with use i get more comfortable and familiar. It is easily navigable but would benefit from a bit of a redesign to improve the user interface. It is pretty quick with loading and downloading which is nice. I have not used it on an iPad or iPhone but would love to see an app for that Pros I find value with FranConnect to keep me up to date with the National Support Center and the goings on with the franchise in general. Anytime I need to find marketing materials, all I have to do is search and typically they are there. If i need something created, there is a place for that too. I also like the fact that the site is secure and that I have to log back in after inactivity. Its a good way to keep proprietary info secure. Cons The interface is a bit old and dated looking. I would love a cleaned up front end with a better calendar and a better directory. I would like to see a map of franchisees and their territories. I would also like to sort franchisees by state and city separate. Please include the H.H. name in addition to the business name. As for the National Support center, an org chart with quick click to contact would be incredibly helpful. Review Source Response from FranConnect August 7, 2025 Thank you for your review. We're delighted to hear FranConnect helps you stay connected with the National Support Center and access marketing materials efficiently. I’m excited to share updates that address your suggestions: Mobile Apps – We offer native apps for iOS and Android, fully supporting iPads and iPhones with secure, on-the-go access. Enhanced UI – A redesigned interface improves navigation, calendar, and directory features for franchisee communication and engagement. Analytics/Visualizations – Our platform supports franchisee mapping, sorting by state/city, and org charts with quick contact—if your data is in FranConnect, we can help set this up. Frannie AI – Our Franchisee Support AI agent simplifies finding info, getting answers and managing operations tasks significantly easier. We’d love to connect you with our Customer Success team to ensure you’re getting the most out of these features. Feel free to reach out at products@franconnect.com. JR Joel R. Business Coach Consumer Services Used the software for: 2+ years ### "FranConnect is a reliable vendor for CRM and Franchise management services" October 23, 2025 5.0 They have been a good partner and have made updates and changes to help us serve and manage our franchise locations. Pros They are quick to reply and conscientious to follow up! They have made many updates for me over the 18 years I have used their services. Cons Some of their document creation editors can be a bit tricky or clumsy to use especially when needing to copy and paste from an outside document. Review Source Response from FranConnect December 15, 2025 Thank you Joel for sharing your feedback and for being such a long-standing partner—18 years is an incredible milestone, and we’re honored to have supported you throughout that journey! We’re glad to hear that our updates and responsiveness have helped you manage and serve your franchise locations effectively. We appreciate your note about the document creation editors. Ease of use is a priority for us, and feedback like yours helps guide improvements. Our team is actively working on ways to make content editing and formatting more seamless. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com. RS Rajesh S. Owner Food & Beverages Used the software for: 6-12 months ### "Ibwill give 5 start " April 20, 2026 5.0 Very positive . I use all function often . Everything in one page which is great . I personally really like it the options we have Pros Everything connected and on one place . We used to set hours for all 3rd parties if any intruptuon. Now Everything changes automatically Cons I like all function . Very helpful in daily basis . All the information on one platform. Make life easier Review Source VV Victor V. Senior Analyst Hospitality Used the software for: Less than 6 months ### "FranConnect review" March 31, 2026 5.0 Smooth. Our development team seems to like is as well and very high costumization based on internal feedback Pros Easy to use. No problems with speed upload or download. From feedback it seems it is customizable. No connectivity issues Cons Nothing major so far. I like the fact that you can download all areas in either text or Excel format for other uses Review Source JL Jonatan L. Supervisor Food Production Used the software for: 1-2 years ### "Excellent product " May 11, 2026 5.0 Excellent , saving money,customer support still not able to experience but everything works for me and is easy to navigate and Security Pros Easy to management and all information is accurate . Fast and easy access ,very convenient any time Cons Dash board ,all i need one place !! Thanks for creating a program.. i will be nice to do on spanish version . Review Source KS Kaela S. Multi-Unit Manager Cosmetics Used the software for: 2+ years ### "Simple and Helpful, But Search Could Be Better" July 11, 2025 5.0 Overall, my experience with FranConnect has been pretty good. I mainly use it for training and to find resources related to European Wax Center. It makes it easier to stay organized and up to date. Even though the search tool isn’t perfect, the platform itself is super helpful and a big part of my day-to-day work. Pros What I like most about FranConnect is that it’s really easy to use. The layout is simple, and everything is organized in a way that makes sense. It’s especially helpful for staying on top of training and updates. Cons The search feature could be better. When I try to look up something specific, it pulls up a lot of similar results, which makes it harder to find exactly what I’m looking for. It just slows me down sometimes. Review Source Response from FranConnect August 7, 2025 Kaela- Thanks for sharing your experience with FranConnect! We're glad to hear that FranConnect’s layout and organization make it easy for you to stay on top of training and updates—especially in your work with European Wax Center. It’s great to know the platform supports your day-to-day needs. We've shared your note about the search feature with our product team, and enhancements are already underway. If you ever have additional feedback or suggestions, feel free to reach out to us at products@franconnect.com. EW Eric W. Director of Franchise Recruitment Restaurants Used the software for: 1-2 years ### "FranConnect Feedback/Insight" October 7, 2024 4.0 Solid platform, expensive, but covers all aspects of what a Franchisor needs to operate. Pros FranConnect is a robust software and has lot of useable features. Cons FranConnect is difficult to learn and takes time to learn how to use all of the features. Review Source VR Verified Reviewer Franchise Development Manager Program Development Used the software for: 6-12 months ### "A Great Franchise Development Management System!" September 4, 2018 5.0 Essentially, our organization is using the FranConnect application to run our franchise development function. We have multiple, geographically dispersed franchise development professionals utilizing the system to manage their day-to-day activities. The FranConnect system allows for centrally managed controls while providing all the functionality franchise development professionals require to help candidates make informed decisions. The mobile app is pretty cool too! Pros The FranConnect application is all you need to manage the franchise development function. It is clear as you use the system, that all the functionality you need to manage your franchise development efforts has been built in. The system accepts leads from outside franchise consultant systems reducing the amount of manual entry required. The reporting system is robust. The email drip component of the application is loaded with functionality though at times, can be a bit confusing. However, once you get used to the campaign module, you're able to get things done quickly. Overall, a lot of capabilities in a relatively user-friendly system. Cons The dislikes are few. The primary dislike is that at times, the user has to request additional help when first using some of the functionality of the system. Once you get a better sense of how specific tasks are done, the system becomes much easier to navigate. FranConnect bridges the gap with excellent technical support especially during the implementation stage. We worked with two customer reps. and both were extremely knowledgeable, very responsive and really knew their stuff. Review Source VR Verified Reviewer Customer Support Representative Used the software for: 6-12 months ### "Ok software for managing your Franchise" May 31, 2018 3.0 Pros Hard to say, not many positives for the product. Best pro of the product would have to be the ability to keep all of the Franchise related documents/files in one place so our users could see it. Also useful place to put one click links to secure websites/info for the users. Cons Literally everything else. Their search system is god awful, you cannot find anything by searching something, you have to comb through everything you have in your database to find anything. The way to download files is more confusing than ever, especially for your Franchise users. I can't say much about the info manager/sales section since I didn't work in that portion of the system. But updating users / Franchises was a nightmare, no ability to change multiple franchises at once, you have to manually go into each separate Franchise to check if it has the correct information, hit save, the system would then boot you out and put you back to a blank search page instead of the search page you originally created. Review Source VR Verified Reviewer Executive Vice President Retail Used the software for: 2+ years ### "Franchise Management Software" December 3, 2019 3.0 Overall, it's okay, but pricey for what you get. It's worth shopping around and comparing the alternatives. Pros A variety of modules are available to add, depending on your needs. For example, franchise development, financials, information manager, store opener, etc. It's solid software, but not cutting edge, which is not necessarily bad in a franchise. Cons It can be expensive, depending on the modules needed. We've found some software that we liked better for certain functionality, like group forums. For that, we moved it off this platform and on to Workplace by Facebook. Review Source VR Verified Reviewer Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Orangetheory Fitness Review" December 18, 2018 5.0 I have been working with FranConnect for approx the past 2.5 years. I think some small tweaks in regard to system duplication (of data) and the modules "speaking" to each other could be easier. generally, we receive great software support but I would like to see a little more in regards to looking to them as the expects on their software and how we can use it at orangetheory to improve network functionality and improve internal business processes. Pros It is very Admin friendly - i can make majority of internal changes for the HQ office on a daily basis Cons System updates and enhancements do not always transition smoothly with customizations Review Source Jody O. Franchise Concierge Automotive Used the software for: 1-2 years ### "FranConnect makes training and communicating easy" September 6, 2018 3.0 The ease of communicating with our franchisees- one platfrom- they must check in with franConnect to tay on top odf all upcoming events and updated information. Training is easy- team members can manage their own classes and take tests Bringing our team closer as we all know where we need to get info from Pros I love the training module and the HUB It helps us to communicate with all our franchisees and their team members instantly- especially alerts Love it Cons I dislike that we cannot just update our training videos. We have to completely remove them shut training down and add the new one. If we have to remove and add new- all team members lose thier completed classes-very difficult Review Source VR Verified Reviewer Independent Business Owner/CEO FaBooLash.com Consumer Goods Used the software for: 2+ years ### "Franchise Friendly" December 18, 2018 5.0 The program is very user friendly. Adapting to the changes is my only set back. Pros I love the frequent updates and customer support to ensure that we have the latest technology to mold our daily business growth techniques into a super user friendly CRM and software portal for our business. Cons When the updates occur I would like to see a screenshot of the changes prior. This last update was a major visual change. Review Source James M. Vice President Of Business Development Construction Used the software for: 2+ years ### "Great for basic CRM" December 19, 2018 4.0 The Marketing Team is all on the same page as we can see who visited whom and when and be up to date on the status of the account. Pros The ability to log calls from the road is critical. The ap is functional but a little slow. It did make my life eaiser. Cons It would be much more valuable if we could be an integration with our ops software. If I had sales data connected to my marketing work it would be awsome! Review Source LaToya W. VP of Franchise Development Staffing and Recruiting Used the software for: 2+ years ### "We love it!" December 18, 2018 4.0 Service is great. Team is very attentive and strives to answer our questions quickly. A+service. Pros It's easy to use. We were able to customize to match our training and staffing specific language. Cons Some of the most recent updates are difficult to get used too. I'm not a fan of the latest update with moved the navigation bar. Review Source VR Verified Reviewer Program Manager/Owner Events Services Used the software for: 2+ years ### "Customizable Platforms " December 25, 2018 4.0 Pros The FranConnect team has worked incredibly hard to create our customized platform. With our unique business that doesn’t fit in any canned system it has been amazing what they’ve been able to accomplish. Cons The two biggest hiccups are response to down times and loss of capabilities due to customization. We have gone down during peak times for our business and if it’s their off day or night the emergency help line isn’t that responsive. Due to customizing we don’t get the new Sky platform and don’t get all the bells and whistles which sometimes causes franchises to use third party applications. Would prefer to keep all on one system. Review Source Tiffany C. Executive Assistant To The President Retail Used the software for: 2+ years ### "Wonderful & Easy to Use" December 18, 2018 5.0 Pros The ease of use and ability to keep all of our information in one place. Cons There are some functions that I would like to see have more customizable options and forms that I wish could be adjusted. (ex. State in 2 letter abbreviation instead of written out) Review Source VR Verified Reviewer SUNUP Insurance Services Inc. Insurance Used the software for: 6-12 months ### "FranConnect user" November 2, 2018 3.0 Pros This is a good entry level intranet platform for a franchisor. It has multiple sections that take a lead from a sales prospect to a franchise owner. Also sections for marketing and finance. Cons This is a difficult platform to master so you will need to have a technically oriented owner for this site. It is also seems to be focused on franchises that have a retail footprint that services customers onsite. Franconnect is not very flexible as far as modifying the site to meet specific needs or design. its more on an out of the box solution. Review Source VR Verified Reviewer Manager, Franchise Administration Automotive Used the software for: 1-2 years ### "Fran Connect as an Administrator" September 4, 2018 4.0 We have implemented a robust sales lead and approval process allowing us to better screen and choose more quality candidates. Pros I truly like the customization of the system and ability to create workflows for specific events, triggers, etc. Cons The customization to build any field in the system is great but when you customize you do not have all of the original functionality of the product. Review Source VR Verified Reviewer IT Program Manager Retail Used the software for: 2+ years ### "FranConnect Franchising Software" December 18, 2018 5.0 We have been very pleased with the program and support. Pros Ability to customize to our specific needs. Cons We have enjoyed most of the components purchased but would like to see more Mass Email Marketing Abilities. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.