# FranConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FranConnect the right Franchise Management solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79205/FranConnect-Franchise-Software/reviews --- FranConnect 4.3 (209) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FranConnect Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews DH David H Franchise Sales ManagerAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “It helps keep all of my notes and calls in order. using the calendar for scheduled call up me in outlook.“ February 21, 2026 JR Joel R Business CoachConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Some of their document creation editors can be a bit tricky or clumsy to use especially when needing to copy and paste from an outside document.“ October 23, 2025 Alec B DirectorHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “It allows me to view relevant data which I use to compose reports and decipher analytics to grow our operation.“ July 17, 2025 EY Elizabeth Y Regional Training ManagerFood Production, 51 - 200 employeesUsed the software for: 6-12 months. “Password reset problem , anytime log in issue and.“ June 2, 2026 HH Haley H VP Franchise DevelopmentConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The platform is straightforward to navigate and helps streamline communication and tracking during the franchise development process.“ March 13, 2026 DT Daniel T Head Of Franchise SalesFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The sms interface is not very good.“ December 23, 2025 ZR Zoraida R Franchise Development CoordinatorRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “However, once everything was finally set up and we had a good foundation in place, it lead to a much more structured and organized way to access important information for our business, all in one place, by both internal corporate and external franchise users, if we so choose to.“ June 24, 2025 SL Sean L Business DevelopmentPrinting, 51 - 200 employeesUsed the software for: More than 2 years. “Customer service is terrible.“ January 22, 2026 ## Showing most helpful reviews Showing 1-25 of 209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Johnny T. Chief Operations Officer Food & Beverages Used the software for: 2+ years ### "Strong Platform to Build & Maintain Your Business " June 24, 2025 5.0 has long been a leader in the industry. In my career in restaurant operations and training leadership I have engaged with the product on several occasions. The product is a robust platform that can set the stage for an integrated system to track all activities from initial conversations to the lifecycle of a business. Building that base for activities is extremely beneficial so you don't have disparate systems with disconnected data. I have used FranConnect in various capacities and always found it to be a great tool for efficiency and effectiveness. Every member of the team I have engaged has been incredibly helpful, insightful, and a pleasure to work with. Pros is user-friendly while providing numerous features and functionality. The platform saves significant time and manual effort. Within the platform you can manage all the way from sales to development to operations with interconnected analytics providing actionable insights. Beyond the product, the team is all around fantastic. Responsive, knowledgeable, and always eager to help. Cons While the platform is user-friendly, it can be a bit to learn for some and may be somewhat complex in areas. For more creative users, there can be some limitations on customizations. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing FranConnect Integrated features and previous experience. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) had better features and functionality with a more reasonable price. Review Source Response from FranConnect June 26, 2025 Johnny- We truly appreciate you taking the time to share such a comprehensive and thoughtful review. It’s fantastic to hear that our platform’s integrated capabilities and user-friendly design have helped streamline your processes and deliver meaningful insights. We’re also thrilled that our team has consistently provided the support and responsiveness you deserve. Your feedback on the learning curve and customization options is incredibly valuable, and we’ll continue working to enhance the experience for all users. Thanks again for your continued partnership—we’re proud to support your success! ED Emily D. Franchise Marketing Manager Automotive Used the software for: Less than 6 months ### "Ziebart Implementation Review" June 25, 2025 5.0 The team was very efficient and helpful throughout the entire process. We stayed on track from the very beginning because the FC team helped move us through implementation despite our team internally figuring things out. Very rarely did they not have an answer or solution to our problems and questions. Pros Extremely helpful getting our new sales process into the system. As we started implementation we were creating a new process internally- the team was patient while we figured things out and helped bring different aspects to the journey to life. Cons I wish the backside or 'Settings' for Admin was easier to navigate. I also wish the 'Export' feature was similar. Although all the information is nice, I wish I could easier export a list of contacts, their basic information from \[X inquiry date\] to \[Y inquiry date\]. Review Source Response from FranConnect June 26, 2025 Thank you so much Emily for your thoughtful review and the 5-star rating! We're thrilled to hear that your implementation experience with FranConnect was smooth and that our team was able to support you effectively throughout the process. It's especially rewarding to know we could help bring your new sales process to life while you were shaping it internally. We also appreciate your constructive feedback regarding the Admin settings and Export functionality. Your insights are incredibly valuable, and we’ve shared them with our product team as we continue to enhance the platform’s usability and reporting capabilities. It’s been a pleasure partnering with Ziebart, and we look forward to supporting your continued success! EY Elizabeth Y. Regional Training Manager Food Production Used the software for: 6-12 months ### "Best Feature for franchisee " June 2, 2026 5.0 10/10 best ways to look for teachers tools and resources. Best practices for teaching and learning . Pros Easy access for any person when I have to find things like addresses and location . Thank you for the info Cons Password reset problem , anytime log in issue and. Need the one time passcode thank you very much . … Review Source SL Sean L. Business Development Printing Used the software for: 2+ years ### "Find another option" January 22, 2026 1.0 The user experience is terrible. It is not intuitive at all and their customer team is next to useless. Pros It is a disappointing platform, the search has never worked right, it gives us a black eye with our network. Cons It has been an extremely difficult platform to work with. Customer service is terrible. A recent update done to our platform has changed the complete look and feel and it was done without our approval and they tell us it cannot be undone. Review Source Response from FranConnect January 29, 2026 Sean- Thank you for taking the time to share your thoughts. We value every piece of feedback from our users, and we’re sorry to hear that your experience hasn’t met your expectations. Our goal is always to provide tools that help our customers operate smoothly and confidently. We understand how important consistency and ease of use are, and we’d welcome the chance to learn more about the challenges you encountered so we can better support you going forward. We’d appreciate the opportunity to connect directly and discuss your feedback in more detail. Please feel free to reach us at products@franconnect.com—our product and customer teams monitor this inbox closely and will be happy to assist. Thank you again for sharing your perspective. KD Kristina D. Director of Legal Services Facilities Services Used the software for: 2+ years ### "To the Future of FranConnect" March 11, 2026 5.0 Worked with for years and they are patient and always listens to what we have to say or suggest. Pros The Sales Module - it is very smooth, including sending FDDs, applications. Office Pride has a lot to do in the other modules and look forward to having it do what it is supposed to do. Cons FDD Reports as there is still additional checking that is needed to make sure data is as of end of year, specifically if ownership has changed after the year ended. Alternatives considered [TrackStar Time Tracking](https://www.capterra.com/p/10010765/TrackStar-Time-Tracker/) Reason for choosing FranConnect It has potential of doing it all which is what a franchise system needs. Switched from [TrackStar Time Tracking](https://www.capterra.com/p/10010765/TrackStar-Time-Tracker/) How FC can support the system and franchisees. Review Source MM Marcial M. Growth Leader Food & Beverages Used the software for: 1-2 years ### "Pros and Cons for tracking NROs" April 24, 2026 5.0 Overall, Fran Connect has been very user-friendly. It seems easy to navigate once you play around in it, at least for my purposes. Pros It works well as a checklist for our New Restaurants and many of the benefits, i.e., the ability to upload documents and communicate with each note. Support appears to be very responsive when needed. Cons Wish I could add multiple attachments per task, a way a franchisee can turn off notifications themselves, and a way to add a task to a Checklist without activating the checklist across the entire system, Ie it only activates for checklists that are live. Finally, having a way to keep a task "in progress" without it turning into Overdue once it passes its date. Review Source JR Joel R. Business Coach Consumer Services Used the software for: 2+ years ### "FranConnect is a reliable vendor for CRM and Franchise management services" October 23, 2025 5.0 They have been a good partner and have made updates and changes to help us serve and manage our franchise locations. Pros They are quick to reply and conscientious to follow up! They have made many updates for me over the 18 years I have used their services. Cons Some of their document creation editors can be a bit tricky or clumsy to use especially when needing to copy and paste from an outside document. Review Source Response from FranConnect December 15, 2025 Thank you Joel for sharing your feedback and for being such a long-standing partner—18 years is an incredible milestone, and we’re honored to have supported you throughout that journey! We’re glad to hear that our updates and responsiveness have helped you manage and serve your franchise locations effectively. We appreciate your note about the document creation editors. Ease of use is a priority for us, and feedback like yours helps guide improvements. Our team is actively working on ways to make content editing and formatting more seamless. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com. SB Scott B. Director of Franchise Relations Retail Used the software for: 2+ years ### "Love FranConnect!!" September 16, 2025 5.0 I can confidently say has exceeded expectations. The platform makes franchise management more efficient, provides clear insights, and helps keep everything organized. I really haven’t run into any negatives—only benefits. I would highly recommend it to anyone in franchising Pros Easy to use, very intuitive. Creating reports is a breeze, gathering all the information you need, and none of what you don't need. The CS is second to none, very knowledgeable and helpful. Cons has been a game-changer for our franchise management. It’s intuitive, effective, and supports our business seamlessly. I haven’t found a single negative—just a solid, reliable system Review Source Response from FranConnect December 15, 2025 Thank you Scott for such a great review! We’re thrilled to hear that FranConnect has not only met but exceeded your expectations. Knowing that the platform helps you stay organized, provides clear insights, and makes reporting effortless is exactly what we strive for. Your comments about our CS team mean a lot—they work hard to ensure every interaction is helpful and knowledgeable, so we’ll be sure to share your feedback with them. We’re honored to be considered a “game-changer” for your franchise management. If you ever have ideas for new features or ways we can make your experience even better, reach out to us at products@franconnect.com. AC Annahlise C. Operations Support Coordinator Food & Beverages Used the software for: 1-2 years ### "Fran Review" December 9, 2025 5.0 I would say overall it is good, but would like to see more upgrades and improvements. Especially the app. Pros Task Management Value for money Customer Support for admin side Training Videos Report Pulling Function Cons User Interface The mobile app is hard to use Sometimes there is lagging from mobile app No text message alerts Review Source Response from FranConnect December 15, 2025 Thank you so much for sharing your feedback Annahlise and for being a valued FranConnect user! We’re thrilled to hear that you find our task management, reporting, training resources, and customer support helpful. Your comments truly motivate us to keep delivering value. We also appreciate your suggestions regarding the mobile app and user interface. Continuous improvement is a priority for us, and we’re actively working on enhancements to make the app more intuitive and responsive. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com. JL Jonatan L. Supervisor Food Production Used the software for: 1-2 years ### "Excellent product " May 11, 2026 5.0 Excellent , saving money,customer support still not able to experience but everything works for me and is easy to navigate and Security Pros Easy to management and all information is accurate . Fast and easy access ,very convenient any time Cons Dash board ,all i need one place !! Thanks for creating a program.. i will be nice to do on spanish version . Review Source KS Kaela S. Multi-Unit Manager Cosmetics Used the software for: 2+ years ### "Simple and Helpful, But Search Could Be Better" July 11, 2025 5.0 Overall, my experience with has been pretty good. I mainly use it for training and to find resources related to European Wax Center. It makes it easier to stay organized and up to date. Even though the search tool isn’t perfect, the platform itself is super helpful and a big part of my day-to-day work. Pros What I like most about is that it’s really easy to use. The layout is simple, and everything is organized in a way that makes sense. It’s especially helpful for staying on top of training and updates. Cons The search feature could be better. When I try to look up something specific, it pulls up a lot of similar results, which makes it harder to find exactly what I’m looking for. It just slows me down sometimes. Review Source Response from FranConnect August 7, 2025 Kaela- Thanks for sharing your experience with FranConnect! We're glad to hear that FranConnect’s layout and organization make it easy for you to stay on top of training and updates—especially in your work with European Wax Center. It’s great to know the platform supports your day-to-day needs. We've shared your note about the search feature with our product team, and enhancements are already underway. If you ever have additional feedback or suggestions, feel free to reach out to us at products@franconnect.com. EW Eric W. Director of Franchise Recruitment Restaurants Used the software for: 1-2 years ### "FranConnect Feedback/Insight" October 7, 2024 4.0 Solid platform, expensive, but covers all aspects of what a Franchisor needs to operate. Pros is a robust software and has lot of useable features. Cons is difficult to learn and takes time to learn how to use all of the features. Review Source VR Verified Reviewer Franchise Development Manager Program Development Used the software for: 6-12 months ### "A Great Franchise Development Management System!" September 4, 2018 5.0 Essentially, our organization is using the application to run our franchise development function. We have multiple, geographically dispersed franchise development professionals utilizing the system to manage their day-to-day activities. The FranConnect system allows for centrally managed controls while providing all the functionality franchise development professionals require to help candidates make informed decisions. The mobile app is pretty cool too! Pros The application is all you need to manage the franchise development function. It is clear as you use the system, that all the functionality you need to manage your franchise development efforts has been built in. The system accepts leads from outside franchise consultant systems reducing the amount of manual entry required. The reporting system is robust. The email drip component of the application is loaded with functionality though at times, can be a bit confusing. However, once you get used to the campaign module, you're able to get things done quickly. Overall, a lot of capabilities in a relatively user-friendly system. Cons The dislikes are few. The primary dislike is that at times, the user has to request additional help when first using some of the functionality of the system. Once you get a better sense of how specific tasks are done, the system becomes much easier to navigate. bridges the gap with excellent technical support especially during the implementation stage. We worked with two customer reps. and both were extremely knowledgeable, very responsive and really knew their stuff. Review Source VR Verified Reviewer Customer Support Representative Used the software for: 6-12 months ### "Ok software for managing your Franchise" May 31, 2018 3.0 Pros Hard to say, not many positives for the product. Best pro of the product would have to be the ability to keep all of the Franchise related documents/files in one place so our users could see it. Also useful place to put one click links to secure websites/info for the users. Cons Literally everything else. Their search system is god awful, you cannot find anything by searching something, you have to comb through everything you have in your database to find anything. The way to download files is more confusing than ever, especially for your Franchise users. I can't say much about the info manager/sales section since I didn't work in that portion of the system. But updating users / Franchises was a nightmare, no ability to change multiple franchises at once, you have to manually go into each separate Franchise to check if it has the correct information, hit save, the system would then boot you out and put you back to a blank search page instead of the search page you originally created. Review Source VR Verified Reviewer Executive Vice President Retail Used the software for: 2+ years ### "Franchise Management Software" December 3, 2019 3.0 Overall, it's okay, but pricey for what you get. It's worth shopping around and comparing the alternatives. Pros A variety of modules are available to add, depending on your needs. For example, franchise development, financials, information manager, store opener, etc. It's solid software, but not cutting edge, which is not necessarily bad in a franchise. Cons It can be expensive, depending on the modules needed. We've found some software that we liked better for certain functionality, like group forums. For that, we moved it off this platform and on to Workplace by Facebook. Review Source VR Verified Reviewer Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Orangetheory Fitness Review" December 18, 2018 5.0 I have been working with for approx the past 2.5 years. I think some small tweaks in regard to system duplication (of data) and the modules "speaking" to each other could be easier. generally, we receive great software support but I would like to see a little more in regards to looking to them as the expects on their software and how we can use it at orangetheory to improve network functionality and improve internal business processes. Pros It is very Admin friendly - i can make majority of internal changes for the HQ office on a daily basis Cons System updates and enhancements do not always transition smoothly with customizations Review Source Dan S. Chief Business & People Development Officer Food & Beverages Used the software for: 2+ years ### "A great enterprise solution for a Franchise system" December 18, 2018 4.0 I have been a user of for about 10 years. The service from some of the staff over the years has been superb. I highly recommend Franconnect to a franchisor that is looking for any of the following functions/features: an intranet, a library, a lead management system, a digital repository for online records and more. Pros The Franchise Sales Module and the Franchise Information Manager. The system has a lot of modules that you can activate based on the needs of your franchise. Cons used to allow customization. Recently, they have moved away from customization. Review Source VR Verified Reviewer Marketing Manager Sports Used the software for: 2+ years ### "Happy Customer" December 18, 2018 4.0 Pros The reporting capability is extensive. My team reviews the reports each week to determine the health of the sales pipeline. We are able to pinpoint where we need to focus for sales opportunities which is needed to drive the results we have set in place. Cons Sometimes it's difficult to get a person on the phone to help with an issue. However, their team is available via email through their helpdesk. Review Source EB Ella B. Business Development Coordinator Automotive Used the software for: 1-2 years ### "FranConnect " December 18, 2018 3.0 Overall, the program has been a great resource for our team and keeping all of our franchisee or client data in one place. I utilize it every day to find information. Pros \- Documents are easily accessible and live in one place - Data can be integrated into our other platforms like Qlik - Franchisee information is in one place and is a source of truth for all departments - New team members are able to see the history or previous phone conversations with specific franchisees - CRM tool has be great to keep all of our client data in one spot - Creating Email Campaigns is fairly easy & keeps all our communications in one spot Cons \- There is not enough training on the CRM tool of that I have found. Only Sales module training - Making specific adjustments in the programs is some times hard to do or trying to connect the dots in email campaigns - We cannot integrate the FranConnect Info Manager with our CRM module or the Operations Module - does not have cross functionality - Customizing is a bit difficult - Program can be slow, but that's probably because of so much data - Cannot open two windows at the same time of the same program Review Source Jennifer S. Director of Operations Alternative Medicine Used the software for: 2+ years ### "Makes communication over multiple locations easier" December 18, 2018 4.0 Managing support requests, FAQ's, submitting reporting, communicating news, and housing standard documents in a simple way is something that we take for granted now since we've been using . Pros I appreciate the ease of use and the way it streamlines our system Cons Implementing new modules can take some time, but that's on us - its not a limitation of the program. Review Source Mia G. Franchise Development Food & Beverages Used the software for: 1-2 years ### "User Friendly " January 17, 2019 5.0 Pros is organized well and user friendly. I love the Franbuzz feature which allows Franchisees to publicly post pictures, comments and announcements to the network. I also love the ticketing system for Franchisees who have issues. It allows the corporate team to sort the issues by categories and helps with managing response time. Cons Sometimes the links within glitch or have a page error sign and makes you sign back into your account. Review Source VR Verified Reviewer Social Media Manager Marketing and Advertising Used the software for: 1-2 years ### "FranConnect is not a good software" June 18, 2021 3.0 Bad, the customer service is not great. Its really bad and none responsive most of the time. Pros Really the only pro to this software is that if you work in Franchise you need to use some sort of CRM management to keep track of leads and current franchisees. Thats it. Cons Everything. This software has never once worked well. Constantly timing out, buggy, and laggy to boot. Its NOT use friendly and needs a serious overhaul of how its managed. Review Source MG Marc G. President Real Estate Used the software for: Less than 6 months ### "FranConnect Franchise Software and Storage Authority Franchise" January 30, 2021 5.0 The staff at is very helpful and great to work with. \[SENSITIVE CONTENT HIDDEN\] has been helping us and is very knowledgeable. He explains how things work, answers our question and often provides great tips and options. Pros It is a one stop Command Center for us and our franchisees including: New Leads; Franchise Information/records, documents and communications; and an incredible hub portal where our franchise can get training, news, manuals, articles and much more. And every time we add new information the app notifies everyone. The program allows us to customize the Franchisee information and documents that are important for our records and allows customize reports we need for easy access. We are extremely happy with the platform. It is helping us be much more efficient, grow faster and make our franchisee make more profits due to the easy access to so much information. Cons The modules are extensive with many options so it can be overwhelming at the start. We made two mistakes; trying to do every thing at once and waiting too long to buy the program. For our small company we found it better to do one section at a time. Setting up all the sections and entering all Franchisee data is the hard part, after that it is a pleasure to use. Review Source Response from FranConnect February 2, 2021 Thanks so much for the review, Marc - we really appreciate you being a customer! VR Verified Reviewer Staffing Coordinator Staffing and Recruiting Used the software for: 1-2 years ### "FranConnect Review" December 18, 2018 4.0 Pros I really enjoy working with the Campaign Center and Workflows. The Groups feature is a nice feature as well. I like being able to group my prospects together based on (Zip Code, Name, Industry, Birth date, and Status). Cons The latest update isn't really user friendly. Taking the Widget Bar across the top and putting it on the side as a pop up isn't user friendly. Review Source Zach N. President Consumer Services Used the software for: 2+ years ### "Best option for what we need! " December 18, 2018 4.0 The customer support has greatly improved and the platform is super simply to get used to! Pros The interface and available functionality has been great! Cons We do run into a few issues from time to time but get solved quickly. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.