# FranConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FranConnect the right Franchise Management solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79205/FranConnect-Franchise-Software/reviews --- FranConnect 4.3 (205) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FranConnect Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews DH David H Franchise Sales ManagerAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “It helps keep all of my notes and calls in order. using the calendar for scheduled call up me in outlook.“ February 21, 2026 JR Joel R Business CoachConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Some of their document creation editors can be a bit tricky or clumsy to use especially when needing to copy and paste from an outside document.“ October 23, 2025 ZR Zoraida R Franchise Development CoordinatorRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “However, once everything was finally set up and we had a good foundation in place, it lead to a much more structured and organized way to access important information for our business, all in one place, by both internal corporate and external franchise users, if we so choose to.“ June 24, 2025 DT Daniel T Head Of Franchise SalesFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The sms interface is not very good.“ December 23, 2025 Alec B DirectorHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “It allows me to view relevant data which I use to compose reports and decipher analytics to grow our operation.“ July 17, 2025 ZR Zoraida R Franchise Development CoordinatorRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “We find it's a little challenging to navigate and use.“ June 24, 2025 HH Haley H VP Franchise DevelopmentConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The platform is straightforward to navigate and helps streamline communication and tracking during the franchise development process.“ March 13, 2026 SL Sean L Business DevelopmentPrinting, 51 - 200 employeesUsed the software for: More than 2 years. “Customer service is terrible.“ January 22, 2026 ## Showing most helpful reviews Showing 1-25 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Johnny T. Chief Operations Officer Food & Beverages Used the software for: 2+ years ### "Strong Platform to Build & Maintain Your Business " June 24, 2025 5.0 Franconnect has long been a leader in the industry. In my career in restaurant operations and training leadership I have engaged with the product on several occasions. The product is a robust platform that can set the stage for an integrated system to track all activities from initial conversations to the lifecycle of a business. Building that base for activities is extremely beneficial so you don't have disparate systems with disconnected data. I have used FranConnect in various capacities and always found it to be a great tool for efficiency and effectiveness. Every member of the team I have engaged has been incredibly helpful, insightful, and a pleasure to work with. Pros FranConnect is user-friendly while providing numerous features and functionality. The platform saves significant time and manual effort. Within the platform you can manage all the way from sales to development to operations with interconnected analytics providing actionable insights. Beyond the product, the team is all around fantastic. Responsive, knowledgeable, and always eager to help. Cons While the platform is user-friendly, it can be a bit to learn for some and may be somewhat complex in areas. For more creative users, there can be some limitations on customizations. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing FranConnect Integrated features and previous experience. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Franconnect had better features and functionality with a more reasonable price. Review Source Response from FranConnect June 26, 2025 Johnny- We truly appreciate you taking the time to share such a comprehensive and thoughtful review. It’s fantastic to hear that our platform’s integrated capabilities and user-friendly design have helped streamline your processes and deliver meaningful insights. We’re also thrilled that our team has consistently provided the support and responsiveness you deserve. Your feedback on the learning curve and customization options is incredibly valuable, and we’ll continue working to enhance the experience for all users. Thanks again for your continued partnership—we’re proud to support your success! KD Kristina D. Director of Legal Services Facilities Services Used the software for: 2+ years ### "To the Future of FranConnect" March 11, 2026 5.0 Worked with FranConnect for years and they are patient and always listens to what we have to say or suggest. Pros The Sales Module - it is very smooth, including sending FDDs, applications. Office Pride has a lot to do in the other modules and look forward to having it do what it is supposed to do. Cons FDD Reports as there is still additional checking that is needed to make sure data is as of end of year, specifically if ownership has changed after the year ended. Alternatives considered [TrackStar Time Tracking](https://www.capterra.com/p/10010765/TrackStar-Time-Tracker/) Reason for choosing FranConnect It has potential of doing it all which is what a franchise system needs. Switched from [TrackStar Time Tracking](https://www.capterra.com/p/10010765/TrackStar-Time-Tracker/) How FC can support the system and franchisees. Review Source SL Sean L. Business Development Printing Used the software for: 2+ years ### "Find another option" January 22, 2026 1.0 The user experience is terrible. It is not intuitive at all and their customer team is next to useless. Pros It is a disappointing platform, the search has never worked right, it gives us a black eye with our network. Cons It has been an extremely difficult platform to work with. Customer service is terrible. A recent update done to our platform has changed the complete look and feel and it was done without our approval and they tell us it cannot be undone. Review Source Response from FranConnect January 29, 2026 Sean- Thank you for taking the time to share your thoughts. We value every piece of feedback from our users, and we’re sorry to hear that your experience hasn’t met your expectations. Our goal is always to provide tools that help our customers operate smoothly and confidently. We understand how important consistency and ease of use are, and we’d welcome the chance to learn more about the challenges you encountered so we can better support you going forward. We’d appreciate the opportunity to connect directly and discuss your feedback in more detail. Please feel free to reach us at products@franconnect.com—our product and customer teams monitor this inbox closely and will be happy to assist. Thank you again for sharing your perspective. ED Emily D. Franchise Marketing Manager Automotive Used the software for: Less than 6 months ### "Ziebart Implementation Review" June 25, 2025 5.0 The team was very efficient and helpful throughout the entire process. We stayed on track from the very beginning because the FC team helped move us through implementation despite our team internally figuring things out. Very rarely did they not have an answer or solution to our problems and questions. Pros Extremely helpful getting our new sales process into the system. As we started implementation we were creating a new process internally- the team was patient while we figured things out and helped bring different aspects to the journey to life. Cons I wish the backside or 'Settings' for Admin was easier to navigate. I also wish the 'Export' feature was similar. Although all the information is nice, I wish I could easier export a list of contacts, their basic information from \[X inquiry date\] to \[Y inquiry date\]. Review Source Response from FranConnect June 26, 2025 Thank you so much Emily for your thoughtful review and the 5-star rating! We're thrilled to hear that your implementation experience with FranConnect was smooth and that our team was able to support you effectively throughout the process. It's especially rewarding to know we could help bring your new sales process to life while you were shaping it internally. We also appreciate your constructive feedback regarding the Admin settings and Export functionality. Your insights are incredibly valuable, and we’ve shared them with our product team as we continue to enhance the platform’s usability and reporting capabilities. It’s been a pleasure partnering with Ziebart, and we look forward to supporting your continued success! BL Brandy L. Office Manager Hospital & Health Care Used the software for: 2+ years ### "FranConnect" July 10, 2025 5.0 I am in FranConnect everyday and it is extremely helpful and beneficial. I would recommend it to anyone. Pros I love the fact that everything is at my fingertips. I have never had a problem while using it. Anytime that I need something I can just go in and look it up. Cons There is really nothing that I do not like. I haven't experienced anything that I did not like. Very pleased, Review Source Response from FranConnect December 15, 2025 Thank you Brandy for taking the time to share your experience! We’re delighted to hear that FranConnect has become such an integral part of your daily workflow and that you find everything you need right at your fingertips. Knowing that the platform consistently meets your expectations means a lot to us. Your recommendation is the highest compliment we could receive, and we truly appreciate your trust over the past two years. We’ll continue working hard to ensure FranConnect remains a reliable and valuable resource for you and your team. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com. JW Jeffrey W. Managing Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "FranConnect is an important tool, especially for new franchise owners" July 23, 2025 4.0 I use it daily and with use i get more comfortable and familiar. It is easily navigable but would benefit from a bit of a redesign to improve the user interface. It is pretty quick with loading and downloading which is nice. I have not used it on an iPad or iPhone but would love to see an app for that Pros I find value with FranConnect to keep me up to date with the National Support Center and the goings on with the franchise in general. Anytime I need to find marketing materials, all I have to do is search and typically they are there. If i need something created, there is a place for that too. I also like the fact that the site is secure and that I have to log back in after inactivity. Its a good way to keep proprietary info secure. Cons The interface is a bit old and dated looking. I would love a cleaned up front end with a better calendar and a better directory. I would like to see a map of franchisees and their territories. I would also like to sort franchisees by state and city separate. Please include the H.H. name in addition to the business name. As for the National Support center, an org chart with quick click to contact would be incredibly helpful. Review Source Response from FranConnect August 7, 2025 Thank you for your review. We're delighted to hear FranConnect helps you stay connected with the National Support Center and access marketing materials efficiently. I’m excited to share updates that address your suggestions: Mobile Apps – We offer native apps for iOS and Android, fully supporting iPads and iPhones with secure, on-the-go access. Enhanced UI – A redesigned interface improves navigation, calendar, and directory features for franchisee communication and engagement. Analytics/Visualizations – Our platform supports franchisee mapping, sorting by state/city, and org charts with quick contact—if your data is in FranConnect, we can help set this up. Frannie AI – Our Franchisee Support AI agent simplifies finding info, getting answers and managing operations tasks significantly easier. We’d love to connect you with our Customer Success team to ensure you’re getting the most out of these features. Feel free to reach out at products@franconnect.com. SL Stuart L. Chief Technology Officer Food & Beverages Used the software for: 1-2 years ### "How FranConnect helped Juici Patties enter the US market" June 27, 2025 5.0 It took some time, but I am very satisfied with the tools and features in FranConnect. The more you use it, the more you discover new ways to stay on top of important tasks, and key items are always within reach. Pros It's a centralized hub for everything we need to manage the franchisees and the locations, from communication to royalty collection, location audits, and reporting. It's the spine of the operation. Cons Like most technology-based tools, there is a learning curve, and franchisees who aren't tech-savvy often struggle with onboarding. However, this is mainly due to the user and not the platform itself. FranConnect still does a good job of making the UI user-friendly for everyone. Review Source Response from FranConnect December 15, 2025 Thank you Stuart for sharing your experience and for trusting FranConnect to support Juici Patties’ entry into the U.S. market! We’re thrilled to hear that our platform has become the “spine of the operation” for your team, helping you manage communication, royalty collection, audits, and reporting all in one place. We appreciate your note about the learning curve—this is something we continuously work to simplify through intuitive design and robust training resources. Your feedback reinforces our commitment to making onboarding as smooth as possible for every user, regardless of technical background. It’s great to know that the more you explore FranConnect, the more value you uncover. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com. DH David H. Franchise Sales Manager Automotive Used the software for: 1-2 years ### "Recruiting" February 21, 2026 5.0 Very good. It helps keep all of my notes and calls in order. using the calendar for scheduled call up me in outlook. Pros Provides everything I need for recruiting. from all of the contact information to setting up schedule calls Cons Sometimes I can't email pdf files. Not sure why so I have to use outlook and then upload the email to FranConnect. Review Source HH Haley H. VP Franchise Development Consumer Services Used the software for: Less than 6 months ### "First Time User – Easy to Navigate" March 13, 2026 5.0 So far my experience has been very positive. The system seems well organized and easy to learn, even as a newer user. It looks like it will be a helpful tool for managing franchise development and keeping everything centralized. Pros FranConnect makes it easy to keep franchise information organized and in one place. The platform is straightforward to navigate and helps streamline communication and tracking during the franchise development process. Cons I’m still fairly new to the platform, so I haven’t run into any major issues yet. As I continue to use it more, I’ll probably have a better sense of areas that could be improved. Review Source VV Victor V. Senior Analyst Hospitality Used the software for: Less than 6 months ### "FranConnect review" March 31, 2026 5.0 Smooth. Our development team seems to like is as well and very high costumization based on internal feedback Pros Easy to use. No problems with speed upload or download. From feedback it seems it is customizable. No connectivity issues Cons Nothing major so far. I like the fact that you can download all areas in either text or Excel format for other uses Review Source KD Kyle D. Owner Consumer Services Used the software for: 1-2 years ### "Great option for franchises" February 26, 2025 5.0 Very positive, all the necessary documents I need as a franchisee are housed in FranConnect. Pros It creates a hub for all your needs, including a Facebook-like newsfeed where franchisees can communicate with each other. Cons Nothing comes to mind, it works well for what it is. Review Source HT Hannah T. Graphic Designer/FranConnect Support Sports Used the software for: 2+ years ### "Overall a Good Product... Quirky in Some Areas" November 13, 2018 4.0 Our company has used FranConnect's software for years. Our franchise owners depend on it to communicate with their customers and most of them love it and couldn't live without it. For FranConnect to be a 10 out of 10, they would need to improve the reliability of the system, specifically after upgrades. Run more tests. Be able to assure their customers that there will be no glitches (or very minimal ones) after quarterly releases. Pros Mostly easy to use. A few of our franchise owners have trouble using some features, but those who are naturally better at operating computers are able to navigate the software without any issues. The system can handle tens of thousands of records, but it does slow it down slightly as the number of records increase. The newer version, Sky, is updated on a quarterly basis and requests from customers are taken in consideration for improvements, love that. Cons The system has a few inconveniences and quirks. Navigating with Groups of contacts can be difficult due to the inability to view more than 20 at a time. This has been requested to be improved in upcoming releases and I hope to see that particular improvement. Our system was upgraded to Sky this past summer from the Legacy version and since the upgrade, we have experienced glitch after glitch. Some a big deal, others not so much. Our franchise owners weren't able to use the system for over a week before FranConnect's team was able to resolve the issue. The reliability of the system is honestly scary at times. We've only experienced one quarterly upgrade with Sky and it triggered lots of problems when it went live. It does make us a little concerned for the next upgrade happening in a few weeks. It doesn't seem like they test the upgrade well before releasing it. That's purely assumption, but that's how it seems since all of the problems followed after the last upgrade. Review Source VR Verified Reviewer Vice President - Franchising Retail Used the software for: 2+ years ### "Ubiquitous within the Franchise Industry" September 5, 2018 4.0 I have used FranConnect while working with a number of Franchisors. Have looked into others but have not found one as committed and responsive to the franchise industry as they are. Pros Once you get it set up for your specific company and learn the workarounds, FranConnect is relatively easy to use. The best thing about the software, quite frankly, is their tech support... very patient and thorough (although takes a while to get the wheels in motion on any given issue since they are "offsite" and there seems to be a long queue). Cons A number of the modules and steps within them are simply not intuitive to set up or navigate. Most difficult is the creation and implementation of e-mail campaigns. Granted, this could be because we are not on the most recent version. Review Source LB Lindsay B. Contracts and Compliance Administrator Business Supplies and Equipment Used the software for: 1-2 years ### "Great Customer Service, Easy to Use, Just Wish It Had More Functionality Options" September 5, 2018 4.0 Pros Any time I needed help figuring out how to do something or if it was even possibly to do something in the system, the response time from customer service is fast and friendly. Sometimes they even call me direct so it is nice to talk to a live person when you need help. Cons I have really delved into the back end of the software functionality and have played around with settings and making the most of the software. More often than not, there are features we wish we could add or change to make the software much more user friendly or work for our particular business needs and 9/10 times I am told the software cannot do what we need it to do and they have no plans to make the change, even if it is something that really needs to be changed for all users to make it better. I wish they were more open to developing the software further. For example, in the Support module, it is extremely basic. You can only add one attachment to a ticket, which causes a ton of issues with our franchisees and creates more work for all. You also can only see the overall ticket time-- not an individual breakdown of how much time was spent at each department. Review Source ND Natalie D. Executive Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software for Franchising" December 18, 2018 4.0 I've been a journey and I've seen in the last 2.5 years how hard FranConnect has worked to make their system even better. They listen to their customers and try to enhance and support franchisors so that the system can work for us. I had times at the beginning of implementation where I was worried about how much there was to the system and some of the functionality was a little strange but overall I've been very please with all that FranConnect is and the direction it is going. The system has been very beneficial and necessary to have. Pros I love that FranConnect has thought of everything a franchisor will likely deal with in franchising and they've created a system to help you manage it all. In the last 2.5 years FranConnect has really enhanced the system. From the looks of it to functionality. I'm excited to see what it's going to look and function like in the next year. It's really helped me to keep things organized and on top of all the documentation a franchisor has to track per franchise location. Cons When we initially started using the software there were quite a few glitches in the system and we did lose some data, which was disappointing but the FranConnect team worked with us and we haven't had any major issues since. Review Source Jody O. Franchise Concierge Automotive Used the software for: 1-2 years ### "FranConnect makes training and communicating easy" September 6, 2018 3.0 The ease of communicating with our franchisees- one platfrom- they must check in with franConnect to tay on top odf all upcoming events and updated information. Training is easy- team members can manage their own classes and take tests Bringing our team closer as we all know where we need to get info from Pros I love the training module and the HUB It helps us to communicate with all our franchisees and their team members instantly- especially alerts Love it Cons I dislike that we cannot just update our training videos. We have to completely remove them shut training down and add the new one. If we have to remove and add new- all team members lose thier completed classes-very difficult Review Source VR Verified Reviewer Independent Business Owner/CEO FaBooLash.com Consumer Goods Used the software for: 2+ years ### "Franchise Friendly" December 18, 2018 5.0 The program is very user friendly. Adapting to the changes is my only set back. Pros I love the frequent updates and customer support to ensure that we have the latest technology to mold our daily business growth techniques into a super user friendly CRM and software portal for our business. Cons When the updates occur I would like to see a screenshot of the changes prior. This last update was a major visual change. Review Source James M. Vice President Of Business Development Construction Used the software for: 2+ years ### "Great for basic CRM" December 19, 2018 4.0 The Marketing Team is all on the same page as we can see who visited whom and when and be up to date on the status of the account. Pros The ability to log calls from the road is critical. The ap is functional but a little slow. It did make my life eaiser. Cons It would be much more valuable if we could be an integration with our ops software. If I had sales data connected to my marketing work it would be awsome! Review Source LaToya W. VP of Franchise Development Staffing and Recruiting Used the software for: 2+ years ### "We love it!" December 18, 2018 4.0 Service is great. Team is very attentive and strives to answer our questions quickly. A+service. Pros It's easy to use. We were able to customize to match our training and staffing specific language. Cons Some of the most recent updates are difficult to get used too. I'm not a fan of the latest update with moved the navigation bar. Review Source VR Verified Reviewer Program Manager/Owner Events Services Used the software for: 2+ years ### "Customizable Platforms " December 25, 2018 4.0 Pros The FranConnect team has worked incredibly hard to create our customized platform. With our unique business that doesn’t fit in any canned system it has been amazing what they’ve been able to accomplish. Cons The two biggest hiccups are response to down times and loss of capabilities due to customization. We have gone down during peak times for our business and if it’s their off day or night the emergency help line isn’t that responsive. Due to customizing we don’t get the new Sky platform and don’t get all the bells and whistles which sometimes causes franchises to use third party applications. Would prefer to keep all on one system. Review Source Tiffany C. Executive Assistant To The President Retail Used the software for: 2+ years ### "Wonderful & Easy to Use" December 18, 2018 5.0 Pros The ease of use and ability to keep all of our information in one place. Cons There are some functions that I would like to see have more customizable options and forms that I wish could be adjusted. (ex. State in 2 letter abbreviation instead of written out) Review Source VR Verified Reviewer SUNUP Insurance Services Inc. Insurance Used the software for: 6-12 months ### "FranConnect user" November 2, 2018 3.0 Pros This is a good entry level intranet platform for a franchisor. It has multiple sections that take a lead from a sales prospect to a franchise owner. Also sections for marketing and finance. Cons This is a difficult platform to master so you will need to have a technically oriented owner for this site. It is also seems to be focused on franchises that have a retail footprint that services customers onsite. Franconnect is not very flexible as far as modifying the site to meet specific needs or design. its more on an out of the box solution. Review Source VR Verified Reviewer Manager, Franchise Administration Automotive Used the software for: 1-2 years ### "Fran Connect as an Administrator" September 4, 2018 4.0 We have implemented a robust sales lead and approval process allowing us to better screen and choose more quality candidates. Pros I truly like the customization of the system and ability to create workflows for specific events, triggers, etc. Cons The customization to build any field in the system is great but when you customize you do not have all of the original functionality of the product. Review Source VR Verified Reviewer IT Program Manager Retail Used the software for: 2+ years ### "FranConnect Franchising Software" December 18, 2018 5.0 We have been very pleased with the program and support. Pros Ability to customize to our specific needs. Cons We have enjoyed most of the components purchased but would like to see more Mass Email Marketing Abilities. Review Source VR Verified Reviewer Retirement Service Professional Financial Services Used the software for: 2+ years ### "Great software" September 4, 2018 5.0 Pros Easy to use, great customer support, versatile interface Cons Takes some getting used to as it's not entirely user friendly. Would like for there to be more customizable options. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.