# Page 2 | FranConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is FranConnect the right Franchise Management solution for you? Explore 208 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79205/FranConnect-Franchise-Software/reviews --- FranConnect 4.3 (208) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of FranConnect ## Showing most helpful reviews Showing 26-50 of 208 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SL Stuart L. Chief Technology Officer Food & Beverages Used the software for: 1-2 years ### "How FranConnect helped Juici Patties enter the US market" June 27, 2025 5.0 It took some time, but I am very satisfied with the tools and features in FranConnect. The more you use it, the more you discover new ways to stay on top of important tasks, and key items are always within reach. Pros It's a centralized hub for everything we need to manage the franchisees and the locations, from communication to royalty collection, location audits, and reporting. It's the spine of the operation. Cons Like most technology-based tools, there is a learning curve, and franchisees who aren't tech-savvy often struggle with onboarding. However, this is mainly due to the user and not the platform itself. FranConnect still does a good job of making the UI user-friendly for everyone. Review Source Response from FranConnect December 15, 2025 Thank you Stuart for sharing your experience and for trusting FranConnect to support Juici Patties’ entry into the U.S. market! We’re thrilled to hear that our platform has become the “spine of the operation” for your team, helping you manage communication, royalty collection, audits, and reporting all in one place. We appreciate your note about the learning curve—this is something we continuously work to simplify through intuitive design and robust training resources. Your feedback reinforces our commitment to making onboarding as smooth as possible for every user, regardless of technical background. It’s great to know that the more you explore FranConnect, the more value you uncover. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com. RW Ryan W. Operations Manger Retail Used the software for: 2+ years ### "A massive sandbox for all your needs as a Franchisor" June 27, 2025 5.0 Overall my experience with Franconnect has been positive. I always get a response when I need help and they do a great job of following up until a resolution is found. Pros What I like most about Franconnect is it's versatility and customizability. There is almost always a solution or efficiency that can be found which will result in making our company stronger in one way or another. Cons The same thing that makes it great is also a pain. There is SOOO much that you can build out, and it's constantly getting upgraded. If you don't stay on top of it you will miss out on optimizations, and it's easy to run into walls if you don't fully understand how the back end is built and needs to be navigated. Their support is good, but with so many levers to check and a significant knowledge base to maintain, the solves rarely come same day. Review Source Response from FranConnect July 3, 2025 Thank you for the thoughtful review, Ryan! It’s great to hear that FranConnect’s flexibility and customizability are delivering real value to your business. We understand the platform’s depth can be a lot to navigate, and we’re committed to making that experience as seamless and intuitive as possible. Your feedback helps us keep improving, and we’re grateful to have you as part of the FranConnect community! ZR Zoraida R. Franchise Development Coordinator Restaurants Used the software for: Less than 6 months ### "Helps keep our team organized, all in one place" June 24, 2025 4.0 Overall, using FranConnect for our needs has definitely been a learning curve for our team. We still frequently reach out to the support team for help, when needed. However, once everything was finally set up and we had a good foundation in place, it lead to a much more structured and organized way to access important information for our business, all in one place, by both internal corporate and external franchise users, if we so choose to. There are also a number of additional modules we can always look into in the future as our business grows and evolves, which is reassuring. Pros Our team likes how customizable the modules are and how easy it is to reach out to support when you're in a jam or just aren't sure where to go, what to do or how to find something. Their support team is very friendly and great with follow ups. Cons We find it's a little challenging to navigate and use. Not super user friendly for folks who have a) never used a platform like it and/or b) are used to simpler dashboards and programs (our team is very much G-Suite users where we feel FranConnect is reminiscent of Microsoft). Review Source Response from FranConnect June 26, 2025 Thank you Zoraida for your thoughtful review and for sharing your experience with FranConnect! We’re glad to hear that the platform has helped your team stay more organized and centralized, and that our support team has been a reliable resource during your onboarding and beyond. We understand that adapting to a new system can come with a learning curve, and we truly appreciate your patience and persistence. Your feedback about usability and navigation is incredibly valuable. We’re continuously working to improve the user experience. If there are specific areas where we can make things easier or more intuitive, we’d love to hear more. We’re also excited that you see potential in exploring additional modules as your business grows. We’re here to support you every step of the way. Thanks again for being part of the FranConnect community! SB Scott B. Director of Franchise Relations Retail Used the software for: 2+ years ### "Love FranConnect!!" September 16, 2025 5.0 I can confidently say FranConnect has exceeded expectations. The platform makes franchise management more efficient, provides clear insights, and helps keep everything organized. I really haven’t run into any negatives—only benefits. I would highly recommend it to anyone in franchising Pros Easy to use, very intuitive. Creating reports is a breeze, gathering all the information you need, and none of what you don't need. The CS is second to none, very knowledgeable and helpful. Cons FranConnect has been a game-changer for our franchise management. It’s intuitive, effective, and supports our business seamlessly. I haven’t found a single negative—just a solid, reliable system Review Source Response from FranConnect December 15, 2025 Thank you Scott for such a great review! We’re thrilled to hear that FranConnect has not only met but exceeded your expectations. Knowing that the platform helps you stay organized, provides clear insights, and makes reporting effortless is exactly what we strive for. Your comments about our CS team mean a lot—they work hard to ensure every interaction is helpful and knowledgeable, so we’ll be sure to share your feedback with them. We’re honored to be considered a “game-changer” for your franchise management. If you ever have ideas for new features or ways we can make your experience even better, reach out to us at products@franconnect.com. JR Joel R. Business Coach Consumer Services Used the software for: 2+ years ### "FranConnect is a reliable vendor for CRM and Franchise management services" October 23, 2025 5.0 They have been a good partner and have made updates and changes to help us serve and manage our franchise locations. Pros They are quick to reply and conscientious to follow up! They have made many updates for me over the 18 years I have used their services. Cons Some of their document creation editors can be a bit tricky or clumsy to use especially when needing to copy and paste from an outside document. Review Source Response from FranConnect December 15, 2025 Thank you Joel for sharing your feedback and for being such a long-standing partner—18 years is an incredible milestone, and we’re honored to have supported you throughout that journey! We’re glad to hear that our updates and responsiveness have helped you manage and serve your franchise locations effectively. We appreciate your note about the document creation editors. Ease of use is a priority for us, and feedback like yours helps guide improvements. Our team is actively working on ways to make content editing and formatting more seamless. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com. LK Lisa K. Franchise Recrutier Education Management Used the software for: 2+ years ### "Highly Recommend Fran Connect" June 27, 2025 5.0 I have found it very easy to use and I use it every day. It allows me to send emails to my leads in a very simple process. It allows me to cut and paste into the form to send an email allowing me to either keep the formatting or chose not to. It is very effective in all aspects. Pros I have used FranConnect for 7 years and love the ease of use. I am able to take copious notes that allow me to be able to connect well with my leads even if it has been years since I spoke with them in some instances. Cons When I input a phone number, I have to try it several ways in order to get it to pull up the lead. For example with dashes and without depending on how the lead was inputed. Review Source Response from FranConnect July 3, 2025 Thank you so much Lisa for your kind words and for being a loyal FranConnect user for 7 years! We're thrilled to hear how our platform helps you stay connected with your leads and simplifies your daily workflow. We also appreciate your feedback on lead search by phone number—our team is actively exploring ways to make that process more intuitive. Your insights help us improve, and we're grateful to have you as part of the FranConnect community! AC Annahlise C. Operations Support Coordinator Food & Beverages Used the software for: 1-2 years ### "Fran Review" December 9, 2025 5.0 I would say overall it is good, but would like to see more upgrades and improvements. Especially the app. Pros Task Management Value for money Customer Support for admin side Training Videos Report Pulling Function Cons User Interface The mobile app is hard to use Sometimes there is lagging from mobile app No text message alerts Review Source Response from FranConnect December 15, 2025 Thank you so much for sharing your feedback Annahlise and for being a valued FranConnect user! We’re thrilled to hear that you find our task management, reporting, training resources, and customer support helpful. Your comments truly motivate us to keep delivering value. We also appreciate your suggestions regarding the mobile app and user interface. Continuous improvement is a priority for us, and we’re actively working on enhancements to make the app more intuitive and responsive. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com. ZD Zachary D. Director of Digital Marketing Hospital & Health Care Used the software for: 1-2 years ### "Great Product that looks Dated" November 20, 2025 4.0 FranConnect is been great. The customization with reporting or using custom integrations has been great. Pros FranConnect allows for a lot of customization when displaying links and allows us to pull many reports from one source. Cons The UX/UI can be a bit messy. Some of it feels dated and not current. But it's cosmetic fixes mostly. Review Source Response from FranConnect December 15, 2025 Thank you Zachary for sharing your feedback and for being a FranConnect user for the past year! We’re thrilled to hear that the customization options and reporting capabilities have been helpful for your team—that’s exactly what we aim to deliver. We also truly appreciate your comments about the UX/UI. Your perspective matters to us, and we want you to know that we’re actively working on design updates to make the experience more modern and intuitive. While some of these changes are cosmetic, we understand how important a clean, current interface is for usability and overall satisfaction. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com. CR Chuck R. FBC Education Management Used the software for: 2+ years ### "Franchise Business Coach" September 2, 2025 5.0 Very good, been almost 10 years now. I use the platform almost daily to record calls and meetings, topics discussed, etc. Pros It's a great platform for keeping everything handy and recorded as required by the Agreements. I can direct all of my owners to go there to see the current news, etc. Cons Documents section needs an Add button on the top of the list rather than the bottom of the list. This would make it much easier to upload new documents without scrolling all of the way down. Review Source Response from FranConnect September 4, 2025 Thank you, Chuck, for your continued trust and loyalty over the past decade! We're thrilled that FranConnect supports your daily workflow and helps you stay organized. We're especially glad that the platform makes it easy for your owners to stay informed and connected. Your feedback about the Documents section is incredibly valuable—adding an upload button at the top is a great suggestion, and we’ve shared it with our product team. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com. DH David H. Franchise Sales Manager Automotive Used the software for: 1-2 years ### "Recruiting" February 21, 2026 5.0 Very good. It helps keep all of my notes and calls in order. using the calendar for scheduled call up me in outlook. Pros Provides everything I need for recruiting. from all of the contact information to setting up schedule calls Cons Sometimes I can't email pdf files. Not sure why so I have to use outlook and then upload the email to FranConnect. Review Source KS Kaela S. Multi-Unit Manager Cosmetics Used the software for: 2+ years ### "Simple and Helpful, But Search Could Be Better" July 11, 2025 5.0 Overall, my experience with FranConnect has been pretty good. I mainly use it for training and to find resources related to European Wax Center. It makes it easier to stay organized and up to date. Even though the search tool isn’t perfect, the platform itself is super helpful and a big part of my day-to-day work. Pros What I like most about FranConnect is that it’s really easy to use. The layout is simple, and everything is organized in a way that makes sense. It’s especially helpful for staying on top of training and updates. Cons The search feature could be better. When I try to look up something specific, it pulls up a lot of similar results, which makes it harder to find exactly what I’m looking for. It just slows me down sometimes. Review Source Response from FranConnect August 7, 2025 Kaela- Thanks for sharing your experience with FranConnect! We're glad to hear that FranConnect’s layout and organization make it easy for you to stay on top of training and updates—especially in your work with European Wax Center. It’s great to know the platform supports your day-to-day needs. We've shared your note about the search feature with our product team, and enhancements are already underway. If you ever have additional feedback or suggestions, feel free to reach out to us at products@franconnect.com. DT Daniel T. Head Of Franchise Sales Financial Services Used the software for: 2+ years ### "Robust tool " December 23, 2025 5.0 It is a good experience. We used to manage our Franchise development team as well as the onboarding process Pros The robust reporting and lead management capabilities. Make your job and compliance tasks simpler and streamlined. Cons The sms interface is not very good. It is hard to find the messages; also, the DocuSign integration sometimes does not work well. Review Source MV Myrna V. Center Manager Consumer Services Used the software for: 1-2 years ### "Great Application To use " July 10, 2025 5.0 my overall experience is quick and easy. Simple and I love that everything is straight to the point. Pros the information is so easy to find. I have no trouble looking up anything I need. All the links are easy to find and understand. Cons I really do not have any trouble with the app. Everything about the app is self-explanatory. i enjoy the breeze of navigating through it. Review Source Response from FranConnect August 7, 2025 Thank you so much for your thoughtful review Myrna! We're thrilled to hear that you find FranConnect easy to navigate and that the information is readily accessible. Simplicity and clarity are core to our design philosophy, so it’s incredibly rewarding to know that your experience has been smooth and intuitive. Your feedback reinforces our commitment to delivering a user-friendly platform that empowers professionals like yourself. If you ever have suggestions or ideas for future enhancements, feel free to reach out to us at products@franconnect.com! Alec B. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "AB review of product" July 17, 2025 5.0 Overall, my experience has been exceptional. I would recommend this site to anyone looking to receive high level analytics. Pros I love how easy it is to use FranConnect. It allows me to view relevant data which I use to compose reports and decipher analytics to grow our operation. Cons So far, I do not have any complaints with FranConnect. At first, there was a delay with trying to figure out how to navigate, but once I figured it out, it was easy Review Source Response from FranConnect August 7, 2025 Thank you for your review Alec! We're thrilled to hear FranConnect makes it easy for you to access relevant data and build reports that support your operation’s growth. It’s great to know the platform has become intuitive and valuable in your day-to-day work. If you ever have suggestions or ideas to make your experience even better, we’d love to hear them! Please feel free to reach out to us at products@franconnect.com. HH Haley H. VP Franchise Development Consumer Services Used the software for: Less than 6 months ### "First Time User – Easy to Navigate" March 13, 2026 5.0 So far my experience has been very positive. The system seems well organized and easy to learn, even as a newer user. It looks like it will be a helpful tool for managing franchise development and keeping everything centralized. Pros FranConnect makes it easy to keep franchise information organized and in one place. The platform is straightforward to navigate and helps streamline communication and tracking during the franchise development process. Cons I’m still fairly new to the platform, so I haven’t run into any major issues yet. As I continue to use it more, I’ll probably have a better sense of areas that could be improved. Review Source EW Eric W. Director of Franchise Recruitment Restaurants Used the software for: 1-2 years ### "FranConnect Feedback/Insight" October 7, 2024 4.0 Solid platform, expensive, but covers all aspects of what a Franchisor needs to operate. Pros FranConnect is a robust software and has lot of useable features. Cons FranConnect is difficult to learn and takes time to learn how to use all of the features. Review Source JP Jamila P. Franchise Sales Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "Innovative, Cutting Edge, and Customer Friendly" December 18, 2018 5.0 I like the overall layout and features! there is so much that FranConnect allows users to do, that even after 3 years of using the software, I am still learning about different capabilities and finding new ideas to put into place for our sales pipeline processes! Ultimately, FranConnect has been a very valuable tool and asset for our company - from the franchise sales development process to the operational aspects in managing communications with our leads and franchise community. Pros I love the way that I am able to manage our lead pipeline process and the various email communications that we are able to use to keep our leads engaged in the franchise process. we have received many compliments on this aspect as well. They get extra points for upgrades that consistently strive to create a better platform for their customers and the high quality of their customer service and responsiveness is refreshing, exceptional, and quite rare for a tech company of any size. I also really enjoy their resources to help customers learn about new and improved software capabilities, from engaging webinars that are informative about industry standards and uses of software to achieve sales and operational goals, to their just-right amount of communications with their customers whenever there are any issues or just to inform customers of updates, overhauls, etc.. Cons As the software becomes more robust and updates/upgrades occur, there is an initial period of sluggishness and glitches in the system for a few days, however, these issues tend to go away after a few days though, so it's not too big of a deal in the long run. I also understand that this is not isolated to this software alone and is common with other systems of this size... Windows, anyone? Additionally, plug-ins that I loved using such as the email uploader and calendar sync have (understandably) been transferred from download-direct capability to download from Microsoft Store platform (which our company's draconian firewall settings won't allow us to download from anymore)...again, not FranConnect's fault, but continuing the legacy option woulda been nice ;) Would really like to see scheduling ability built into future iterations of the platform for lead generated, direct scheduling with sales team. Review Source VR Verified Reviewer General Manager Consumer Services Used the software for: 1-2 years ### "Faulty software, bad tech support, glitchy programs, and more..." January 29, 2019 2.0 Poor, or below poor, if that's even a category of classification. Pros Easy to navigate for the most part. But the glitches destroy any hope of using it properly. I'm sure if you find other reviews, you will see a common theme - glitches , bad support, and a bad platform. The platforms kicks you off every few minutes and is NOT RELIABLE at all. Cons Honestly, I hate most of it. The platform moves so slowly, doesn't load properly, and glitches all the time. It makes my work day twice as long sometimes... When we transitioned into FC, which we were told was going to be easy, was anything but that. The franconnect team thought it was a good idea to send a security login email to every prospect we had in the system (40,000+!), without our approval. As you can imagine, we got over 800 replies threatening us, demanding explanations, and more... It took us a month to calm everyone down and explain it was an accident. That blast from FC also resulted in our email domain getting blacklisted, due to spam. It has taken us months to get whitelisted, and FC support did not assist at all. Every recommendation they offered, was junk. Our virtual sales brochure, does not work. Everyone who tries to log into it, gets locked out. We have lost numerous sales due to prospects getting frustrated with their "award winning" technology. Our conversion reports, are not accurate. Our lead flow, is not accurate. And glitches, happen on the regular, making things impossible to get done. Everyone at our company can't stand this software, and its unfortunate that this is the so called "best" in the franchise industry. Run away, if you're considering this platform to use for your franchisor or franchisees. You'd be better off trying something else out. Review Source VR Verified Reviewer Franchise Development Manager Program Development Used the software for: 6-12 months ### "A Great Franchise Development Management System!" September 4, 2018 5.0 Essentially, our organization is using the FranConnect application to run our franchise development function. We have multiple, geographically dispersed franchise development professionals utilizing the system to manage their day-to-day activities. The FranConnect system allows for centrally managed controls while providing all the functionality franchise development professionals require to help candidates make informed decisions. The mobile app is pretty cool too! Pros The FranConnect application is all you need to manage the franchise development function. It is clear as you use the system, that all the functionality you need to manage your franchise development efforts has been built in. The system accepts leads from outside franchise consultant systems reducing the amount of manual entry required. The reporting system is robust. The email drip component of the application is loaded with functionality though at times, can be a bit confusing. However, once you get used to the campaign module, you're able to get things done quickly. Overall, a lot of capabilities in a relatively user-friendly system. Cons The dislikes are few. The primary dislike is that at times, the user has to request additional help when first using some of the functionality of the system. Once you get a better sense of how specific tasks are done, the system becomes much easier to navigate. FranConnect bridges the gap with excellent technical support especially during the implementation stage. We worked with two customer reps. and both were extremely knowledgeable, very responsive and really knew their stuff. Review Source Sergio O. Program Support Manager Hospital & Health Care Used the software for: 2+ years ### "FranConnect Review. " September 5, 2018 4.0 Pros FranConnect Sales Module is a great CRM for keeping track of franchisee leads, and potential franchise owners. The reporting system is robust. Overall, a lot of capabilities in a relatively user-friendly system. Good response when submitting a request or a new ticket. Very easy to run financial reports and get data for franchise locations and store documents such as insurance certificates, owner certifications & franchise agreements. Cons The internal operational modules and the library where you can store documents could use an upgrade. Not a great place to put best practices, the forums are in a very outdated format and not user-friendly. The modules do not sync or communication between sales, operations, hub, etc. They seem to store their own data without easy of finding the appropriate information in a quick manner. Ability to sync emails to outlook is not very user friendly. Review Source Xavier P. Franchise Business Advisor Food & Beverages Used the software for: 6-12 months ### "A very good tool to manage everything related to a franchise system" December 18, 2018 4.0 My overall eperience is ok. You could make the tool more intuitive and easy to use for mobiles. Pros I like the fact that you can have in one place all the information concerning to the manage of a franchise system. Specially I like the library and training module. The field ops feature where you can qualificate the performance of a franchisee and the areas where it can be improve its operational performance its great and with good features. Cons It´s not intuitive. The program has too many tools but it could be build with an intuitive interface thinking that could be used for people with a minimun grade of knowledge about a software. I would like that the spanich translations of the menus would be more accurate. We are located in latin america and that woul facilitate the use of the tool a lot for more people. I would like to have more graphics to evaluate the qualifications obtained by the franchisees in the field ops section. I would like to have more comparatives between weeks, months and years from one site to another. You could include in your interface the capacity to share the results in one clik and open them in other third party apps that can be used in the computer and mobile apps. Review Source VR Verified Reviewer Director Of Support Real Estate Used the software for: 2+ years ### "Great tool from the sale to on going support." December 18, 2018 5.0 I take all incoming calls. I also call each of our franchisees on a regular basis. I mostly use the Info Manager module to task all my calls with the franchisees. I can also see other departments' contacts either phone calls and emails. It is easy to follow up. If I do get a customer complaint call or email I can attached it that franchise's record for future action. In the HUB, we have directories of all the franchisees, regional mentors, vendors and corporate office staff so we can have easy access to all of those in our system. Pros We take the franchisee from the sales people and move them through each phase of training and on to launch and ongoing support. I am able to track phone calls, tasks and even customer complaints using FranConnect. My gmail accounts syn over to my FranConnect accounts. In the HUB, we are able to provide a resource library, company news, and a chat room. Cons We have had a few server issues where the software ran slowly but it was fixed quickly. Review Source Shelli P. Senior Paralegal Retail Used the software for: 2+ years ### "All Franchisors (big and small) can benefit from FranConnect" September 18, 2018 5.0 I've been with 2 global brands and was directly involved with the build-out and administration of FranConnect, as well as heavily used FranConnect at another large brand, all since 2010. I am heavily involved in franchise development, FDD compliance and franchisee compliance at my job so I need a tool to meet each of those needs and FranConnect consistently performs. Working with the developers to bring FranConnect in-house was the easiest it could have been. They are thorough in their detail of wanting to know how to make the product conform to your business model and best serve your franchisees. Regardless of the size of franchise system, FranConnect gives the franchisor a powerful tool to serve not just the franchisee but also to track Development activity (Sales) as well as monitor franchisee compliance (Info Mgr), receive royalties (Finance) and more. So much more! Pros The versatility of the product and ability to modify/add/remove fields, tabs and modules to personalize each users experience. Cons Wishing I could delete multiple files in the Library. Review Source VR Verified Reviewer President Retail Used the software for: 2+ years ### "Helpful, Modular Software for Managing a Franchise Business" December 19, 2018 3.0 Overall, the staff and support at Franconnect have been good to great. We have seen significant improvements in their platform over the last 8 years and they seem to be committed to constant improvement. Pros Franconnect Sky offers various modules \[a la carte\] that you can use at different stages of your franchise system. Being able to pick and choose is both affordable and efficient. The online platform is also constantly being updated based on customer feedback as part of their subscription. Cons The software is not very intuitive as yet. It doesn't really have a modern interface.The preview features for the libraries aren't great and it's not completely robust. However, it may have the options needed for the majority of systems though. Review Source VR Verified Reviewer Customer Support Representative Used the software for: 6-12 months ### "Ok software for managing your Franchise" May 31, 2018 3.0 Pros Hard to say, not many positives for the product. Best pro of the product would have to be the ability to keep all of the Franchise related documents/files in one place so our users could see it. Also useful place to put one click links to secure websites/info for the users. Cons Literally everything else. Their search system is god awful, you cannot find anything by searching something, you have to comb through everything you have in your database to find anything. The way to download files is more confusing than ever, especially for your Franchise users. I can't say much about the info manager/sales section since I didn't work in that portion of the system. But updating users / Franchises was a nightmare, no ability to change multiple franchises at once, you have to manually go into each separate Franchise to check if it has the correct information, hit save, the system would then boot you out and put you back to a blank search page instead of the search page you originally created. 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