# Page 3 | FranConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is FranConnect the right Franchise Management solution for you? Explore 208 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79205/FranConnect-Franchise-Software/reviews --- FranConnect 4.3 (208) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of FranConnect ## Showing most helpful reviews Showing 51-75 of 208 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use IK Ivy K. Assistant Accountant Financial Services Used the software for: 2+ years ### "Put your potential under full utilization with FranConnect." November 22, 2023 5.0 Outstanding and comprehensive. Simplifies work. Pros Better services is guaranteed. The software is easy to use, navigate, integrate with operations. Good dashboard which is user-friendly since it can be customized into more attractive and easy to understand patterns. Most of my colleagues have adopted it too. FranConnect is the way to go. Cons Clean and beautiful. The performance is satisfying. No cons. Review Source VR Verified Reviewer Executive Vice President Retail Used the software for: 2+ years ### "Franchise Management Software" December 3, 2019 3.0 Overall, it's okay, but pricey for what you get. It's worth shopping around and comparing the alternatives. Pros A variety of modules are available to add, depending on your needs. For example, franchise development, financials, information manager, store opener, etc. It's solid software, but not cutting edge, which is not necessarily bad in a franchise. Cons It can be expensive, depending on the modules needed. We've found some software that we liked better for certain functionality, like group forums. For that, we moved it off this platform and on to Workplace by Facebook. Review Source VR Verified Reviewer Director Of Operations Retail Used the software for: 2+ years ### "Not on Skye" September 4, 2018 4.0 On the old software, we have experienced outages during very important times for our events. FC usually responds very quickly to our needs and works hard to come up with workarounds on an outdated system, to take care of us! Pros I like that the FranConnect software has so many components right at my fingertips. The different modules add up to the collection of so much of our systems information. Cons Because we are event based and not brick and mortar, we are still on an outdated, highly customized version of FranConnect. I would love to be able to move to Franconnect Skye, since from what I've seen, it is a much better system for what we need. Review Source ND Natalie D. Executive Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software for Franchising" December 18, 2018 4.0 I've been a journey and I've seen in the last 2.5 years how hard FranConnect has worked to make their system even better. They listen to their customers and try to enhance and support franchisors so that the system can work for us. I had times at the beginning of implementation where I was worried about how much there was to the system and some of the functionality was a little strange but overall I've been very please with all that FranConnect is and the direction it is going. The system has been very beneficial and necessary to have. Pros I love that FranConnect has thought of everything a franchisor will likely deal with in franchising and they've created a system to help you manage it all. In the last 2.5 years FranConnect has really enhanced the system. From the looks of it to functionality. I'm excited to see what it's going to look and function like in the next year. It's really helped me to keep things organized and on top of all the documentation a franchisor has to track per franchise location. Cons When we initially started using the software there were quite a few glitches in the system and we did lose some data, which was disappointing but the FranConnect team worked with us and we haven't had any major issues since. Review Source VR Verified Reviewer Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Orangetheory Fitness Review" December 18, 2018 5.0 I have been working with FranConnect for approx the past 2.5 years. I think some small tweaks in regard to system duplication (of data) and the modules "speaking" to each other could be easier. generally, we receive great software support but I would like to see a little more in regards to looking to them as the expects on their software and how we can use it at orangetheory to improve network functionality and improve internal business processes. Pros It is very Admin friendly - i can make majority of internal changes for the HQ office on a daily basis Cons System updates and enhancements do not always transition smoothly with customizations Review Source VR Verified Reviewer Online Marketing Specialist Hospital & Health Care Used the software for: 2+ years ### "Pros and Cons" December 19, 2018 4.0 We've been using FranConnect for the past 5 years that I've been employed here, I've used other platforms at previous employment. I feel it's a decent software but can be cluttered and overwhelming. Pros I like the search bar and being able to type in what I'm looking for. Most of the time I can find what I'm looking for. Cons I don't like that to preview documents, they automatically download. You should be able to click on documents in the library, see previews and make the decision to download. It's overwhelming when it comes to searching for a document or photo. Review Source Dan S. Chief Business & People Development Officer Food & Beverages Used the software for: 2+ years ### "A great enterprise solution for a Franchise system" December 18, 2018 4.0 I have been a user of Franconnect for about 10 years. The service from some of the staff over the years has been superb. I highly recommend Franconnect to a franchisor that is looking for any of the following functions/features: an intranet, a library, a lead management system, a digital repository for online records and more. Pros The Franchise Sales Module and the Franchise Information Manager. The system has a lot of modules that you can activate based on the needs of your franchise. Cons Franconnect used to allow customization. Recently, they have moved away from customization. Review Source VR Verified Reviewer Ass't Vice President-Franchise Development Facilities Services Used the software for: 2+ years ### "FranConnect Is Great" December 18, 2018 5.0 I am able to easily track all candidates in the process and if one of my team is unavailable I know exactly what is happening with a particular candidate. Pros Love the ease and functionality of the product. It allows me to plan my day and keep track of all the stages of the candidates I am working with. Tasks, schedules documents and interaction with other users on my team are great assets. Cons There are times when the response is slower when I am working in the system but not an overall hinderance Review Source VR Verified Reviewer Marketing Manager Sports Used the software for: 2+ years ### "Happy Customer" December 18, 2018 4.0 Pros The reporting capability is extensive. My team reviews the reports each week to determine the health of the sales pipeline. We are able to pinpoint where we need to focus for sales opportunities which is needed to drive the results we have set in place. Cons Sometimes it's difficult to get a person on the phone to help with an issue. However, their team is available via email through their helpdesk. Review Source Kevin A. VP Program Development Design Used the software for: 2+ years ### "Overall,. A solid set of tools a versatile system." December 19, 2018 4.0 The system was key to communication, information, as well as our franchise onboarding process and retail client support. Pros It is obvious that the system is designed for franchisors and franchisees from the get-go. For our company, it got the job done for many many years. Cons Since the system was made to accommodate so many different kinds of franchise companies, often the system had too many options that we did not need. Review Source EB Ella B. Business Development Coordinator Automotive Used the software for: 1-2 years ### "FranConnect " December 18, 2018 3.0 Overall, the program has been a great resource for our team and keeping all of our franchisee or client data in one place. I utilize it every day to find information. Pros \- Documents are easily accessible and live in one place - Data can be integrated into our other platforms like Qlik - Franchisee information is in one place and is a source of truth for all departments - New team members are able to see the history or previous phone conversations with specific franchisees - CRM tool has be great to keep all of our client data in one spot - Creating Email Campaigns is fairly easy & keeps all our communications in one spot Cons \- There is not enough training on the CRM tool of FranConnect that I have found. Only Sales module training - Making specific adjustments in the programs is some times hard to do or trying to connect the dots in email campaigns - We cannot integrate the FranConnect Info Manager with our CRM module or the Operations Module - does not have cross functionality - Customizing is a bit difficult - Program can be slow, but that's probably because of so much data - Cannot open two windows at the same time of the same program Review Source Dan D. Director of Franchise Development Restaurants Used the software for: 2+ years ### "Game Changer" February 12, 2019 5.0 Tracking the prospect journey is essential in franchise sales today. This product makes it very easy. Pros For franchise sales this product has been a game changer. It tracks communication with a prospect. I cannot imagine doing my job without it. Cons There are only a few things that could be improved. An auto spell check function in email would be great. Review Source Jennifer S. Director of Operations Alternative Medicine Used the software for: 2+ years ### "Makes communication over multiple locations easier" December 18, 2018 4.0 Managing support requests, FAQ's, submitting reporting, communicating news, and housing standard documents in a simple way is something that we take for granted now since we've been using FranConnect. Pros I appreciate the ease of use and the way it streamlines our system Cons Implementing new modules can take some time, but that's on us - its not a limitation of the program. Review Source VR Verified Reviewer Owner of Caring Transitions of Eastern Wisconsin Retail Used the software for: 2+ years ### "FranConnect is solid" December 19, 2018 4.0 Pros The system allows me to track whats important to me and running our monthly numbers gets done in a snap. Cons The invoice function will occasional drop a newly submitted data that requires you to re-enter everything. It can also be a little difficult to navigate when you are looking to explore new options. Review Source Mia G. Franchise Development Food & Beverages Used the software for: 1-2 years ### "User Friendly " January 17, 2019 5.0 Pros FranConnect is organized well and user friendly. I love the Franbuzz feature which allows Franchisees to publicly post pictures, comments and announcements to the network. I also love the ticketing system for Franchisees who have issues. It allows the corporate team to sort the issues by categories and helps with managing response time. Cons Sometimes the links within FranConnect glitch or have a page error sign and makes you sign back into your account. Review Source VR Verified Reviewer Franchise Development Manager Logistics and Supply Chain Used the software for: 2+ years ### "FranConnect Review" September 6, 2018 3.0 It helps me keep track of all candidates. Pros There is a huge amount of potential to this software. They are also very responsive when I have a question. Cons Not sure I will ever figure out all of the functionality. I can't find a way to attach emails I send to clients outside of the system. Review Source VR Verified Reviewer Social Media Manager Marketing and Advertising Used the software for: 1-2 years ### "FranConnect is not a good software" June 18, 2021 3.0 Bad, the customer service is not great. Its really bad and none responsive most of the time. Pros Really the only pro to this software is that if you work in Franchise you need to use some sort of CRM management to keep track of leads and current franchisees. Thats it. Cons Everything. This software has never once worked well. Constantly timing out, buggy, and laggy to boot. Its NOT use friendly and needs a serious overhaul of how its managed. Review Source VR Verified Reviewer Franchise Development Consumer Services Used the software for: 1-2 years ### "Franconnect is a very verbose, easy to use CRM" December 18, 2018 4.0 Overall this is a great CRM. Easy to search, easy to batch emails. Pros This product is very easy to use for the duh CRM user. Easy to navigate and find what you need. Easy to update data and information. Easy to create email templates and run reports Cons It is often slow and you have to wait for something going on in the background to switch screens or scroll. Not sure what causes this, but sometimes it is worse than others. Review Source MG Marc G. President Real Estate Used the software for: Less than 6 months ### "FranConnect Franchise Software and Storage Authority Franchise" January 30, 2021 5.0 The staff at FranConnect is very helpful and great to work with. \[SENSITIVE CONTENT HIDDEN\] has been helping us and is very knowledgeable. He explains how things work, answers our question and often provides great tips and options. Pros It is a one stop Command Center for us and our franchisees including: New Leads; Franchise Information/records, documents and communications; and an incredible hub portal where our franchise can get training, news, manuals, articles and much more. And every time we add new information the app notifies everyone. The program allows us to customize the Franchisee information and documents that are important for our records and allows customize reports we need for easy access. We are extremely happy with the FranConnect platform. It is helping us be much more efficient, grow faster and make our franchisee make more profits due to the easy access to so much information. Cons The modules are extensive with many options so it can be overwhelming at the start. We made two mistakes; trying to do every thing at once and waiting too long to buy the program. For our small company we found it better to do one section at a time. Setting up all the sections and entering all Franchisee data is the hard part, after that it is a pleasure to use. Review Source Response from FranConnect February 2, 2021 Thanks so much for the review, Marc - we really appreciate you being a customer! Jason L. President / COO Staffing and Recruiting Used the software for: 2+ years ### "Great software" December 18, 2018 5.0 Great experience! It has taken our franchise system to the next level! Pros Feature rich! We have a number of modules activated and there are more that we're looking to add in 2019! Cons Very complex, easy to get lost in all of its features. Review Source VR Verified Reviewer Staffing Coordinator Staffing and Recruiting Used the software for: 1-2 years ### "FranConnect Review" December 18, 2018 4.0 Pros I really enjoy working with the Campaign Center and Workflows. The Groups feature is a nice feature as well. I like being able to group my prospects together based on (Zip Code, Name, Industry, Birth date, and Status). Cons The latest update isn't really user friendly. Taking the Widget Bar across the top and putting it on the side as a pop up isn't user friendly. Review Source Deonna S. Office Manager Retail Used the software for: 1-2 years ### "Highly impressed with the transition to Sky" September 4, 2018 5.0 When we transitioned from FranConnect to FranConnect Sky, our rep was there for us every step of the way. We trained for nearly a week, and she continued to support us long after our in person training! Pros It is easy to use. The program flows naturally. Easy to learn. Everything we need all in one place! Cons Would like the ability to make more changes on our own, verus having it done through customer support. Review Source Zach N. President Consumer Services Used the software for: 2+ years ### "Best option for what we need! " December 18, 2018 4.0 The customer support has greatly improved and the platform is super simply to get used to! Pros The interface and available functionality has been great! Cons We do run into a few issues from time to time but get solved quickly. Review Source MN Mary N. Director of Brand Compliance Medical Practice Used the software for: 2+ years ### "Mostly good" September 4, 2018 4.0 Pros It's easy to run financial reports and get data for franchise locations and store documents. There are nice reports for most of what you would want to run. Cons The Field Ops Module. It's a nice feature and works well generally. My issue is the creation of the "visit" formats. Once you've started a visit, you can not modify your visit format if you've realized that a mistake has been made. You can edit the question, but not the answer and points section of the question. If it's a major issue, you have to redo the entire form, which is very time consuming. Also, the search functionality is not very good. Way too many non-relevant topics come up, even when searching for the exact phrase of what you are looking for, it can be buried 5 pages back. Review Source VR Verified Reviewer Graphic Designer Hospital & Health Care Used the software for: 2+ years ### "Good Software" December 18, 2018 4.0 Great and Fast Customer Service Pros I enjoy the prompt customer service and ease of access through the software. Cons Some problems with our social media not connect through with FranConnect. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.