# Page 4 | FranConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is FranConnect the right Franchise Management solution for you? Explore 208 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79205/FranConnect-Franchise-Software/reviews --- FranConnect 4.3 (208) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of FranConnect ## Showing most helpful reviews Showing 76-100 of 208 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Retirement Service Professional Financial Services Used the software for: 2+ years ### "Great software" September 4, 2018 5.0 Pros Easy to use, great customer support, versatile interface Cons Takes some getting used to as it's not entirely user friendly. Would like for there to be more customizable options. Review Source Lynn H. CiaoNet Administrator Food & Beverages Used the software for: 2+ years ### "Customer Support #1" December 18, 2018 5.0 Easy to use, great for my organization. One-stop shop! Pros Ease of navigation and very user friendly! Cons had trouble at first running a report, but learned a new trick and it works great now! Review Source Michelle G. Trilingual, International Franchise Developer, Instructional Designer and Facilitator Marketing and Advertising Used the software for: 1-2 years ### "Customer support bar none! " September 4, 2018 5.0 The turn around time on getting help on the smallest of problems is bar none. Pros The software is well thought out in design through superb front end support. Franc connect is more than just a software vendor, they are part of our team. Cons Anything I did not like initially was updated rather quickly, so nothing at this time. Review Source VR Verified Reviewer Franchise Development Manager Health, Wellness and Fitness Used the software for: 2+ years ### "FranConnect Franchise Software Review" January 2, 2019 5.0 I have had no issues. Pros I've worked with this product a long time and it works well. Cons none.I've worked with this product a long time and it works well. Review Source VR Verified Reviewer Sales Operations Manager Accounting Used the software for: 6-12 months ### "Great software tool for franchisors" September 4, 2018 5.0 We now have better insights, reporting, pipeline, data tracking and robust marketing tools at our fingerprints. Pros What I like the most about is the visibility into our sales pipeline. As a sales manager, having this insight and reporting capability is of top priority to our organization. Cons We integrated from an antiquated system and due to this fact, we did not have a smooth transition during implementation. The FC team handled us to the best of their ability. Review Source OD Olivia D. Sr. Manager, Compliance & Franchise Administration Automotive Used the software for: 2+ years ### "FranConnect System Review" December 18, 2018 4.0 We have built many approval processes into and have drastically cut down on lost emails, excel reporting and missing data. Pros I think how we can keep all of our lead and franchise information in one place. The ability to set up workflows to allow for automated tasks and emails to go out based on certain actions has helped to improve our efficiency and processes. Cons I do not like how the reporting does not work across modules unless you have the insights module. I also wish there were more features that would work for a company that houses multiple brands in one system. Certain features that would be helpful to us are not conducive because they do not allow us to segment out by brand (i.e. Marketing ROI report in Sales module) Review Source JR Jodi R. Director of Franchise Development Individual & Family Services Used the software for: 2+ years ### "FranConnect - Great Value" December 18, 2018 5.0 Auto outreach to candidates is vital to my job in sales. FranConnects email campaign capability takes a ton of work off of my plate and keeps me in constant contact with my candidates. Their task functionality helps me stay on track with my candidates as well. Very user friendly system for franchise sales. Pros Great functionality from the sales perspective. Able to create your own lead flow labels for pipeline management and the email campaign capability is fantastic. Our team is able to create beautiful email templates that auto populate with great graphics. You can also track your open rates on your campaigns which is very useful information. Cons Like most cloud based software, you are at the mercy of your WiFi speed... Some days are better than others. Review Source Bridget C. Digital Marketing Manager Consumer Services Used the software for: 2+ years ### "Very Easy to Use Franchise Software" December 18, 2018 5.0 Pros has a number of capabilities built into their system! There are options for franchise developmenet (sales), operations AND marketing. They also have an intranet function to communicate to existing franchisees which I find very useful. FranConnect's support team is also extremely responsive. Cons Until recently, I felt like the design/user interface was a little dated. But with the recent update, it's much more visually and functionally pleasing! Review Source VR Verified Reviewer Brand Marketing Manager Consumer Services Used the software for: 1-2 years ### "Great organizational software" September 4, 2018 5.0 My experience with Fran connect has been great I would recommend this to any business hoping to connect and organize locations across geographic areas Pros easy to use, customizable, and very user friendly Cons The software works as planned, and the customer service has been great. I have no complaints Review Source VR Verified Reviewer Franchise Operations Admin Construction Used the software for: 1-2 years ### "Wonderful Franchise Platform" December 18, 2018 4.0 I have been an admin of a site for over a year and I really enjoy the functionality and opportunities that come with having so much information and connection in one place. Pros The ease of use and organization makes a winner. Cons The platform is not immediately intuitive as an admin. Review Source VR Verified Reviewer Franchise Project Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Franchise Project Coordinator" December 18, 2018 4.0 Pros User friendly. Easy to navigate throughout the system. Cons There are limited functions in the Finance Tab. Review Source JM Jenny M. Marketing Construction Used the software for: 6-12 months ### "Great concept, but needs improvements" September 4, 2018 3.0 Overall, the customer experience has been good. They are very responsive with your questions/concerns. Oftentimes they are not able to help with your concerns though, as it is usually called a "system update" and they claim to send to their development team for future updates. Responsiveness- 110% Ability to achieve your outcome -50% Pros It does cover quite a bit of the needs for franchise business support. It allows you to manage all of your contacts within one platform. The Hub and Info Manager are the best modules. Great for data sharing and data maintenance. Cons The Sales and support modules need improvements. The sales campaign manager is pretty weak, and very poor quality compared to other paid email subscription services. There is very little customization or design that can be done within the platform. The support module appears to be new to . It needs updates, it is currently FAR too basic. Needs much higher level capabilities in order to be able to work in it properly. Review Source SW Shannon W. CEO and Co-founder Used the software for: 2+ years ### "Great Partner" March 1, 2017 4.0 My franchised company, Just Between Friends, has been a customer of for quite some time. Their solutions help our corporate staff and our franchisees make the most of their day through efficient modules and support tools. The FC team is quick to respond if we have questions or need support or service of any kind. Pros Before we had this software, we were trying to manage all the different aspects of our business on our own. After looking at several different solutions, we chose to do business with as they had significant experience in our space and could handle the size of our business and the growth that would come. Their customer support is WONDERFUL! Review Source VR Verified Reviewer Coordinador de Gestión de Personas Food & Beverages Used the software for: 6-12 months ### "A great software. " January 24, 2019 4.0 Pros It is a good work tool, you can access from wherever you are, it facilitates the communication between the collaborators of a company. And the visual impact helps to easily capture the published information Cons I liked the previous version, before the last update where they changed the main menu, but this doesn´t reduce productivity. Review Source VR Verified Reviewer Franchise Network Development Coordinator Printing Used the software for: 1-2 years ### "Best in the industry" December 19, 2018 5.0 Great experience with the support team. They work extremely hard to ensure their software is the best in the industry. Pros Customizable Fast Reliable Easy to use Cons The texting capabilities need to be improved. Review Source Kristina A. Executive Administrator for Franchise Development and Real Estate Consumer Services Used the software for: 6-12 months ### "FranConnect-Admin Point of View" December 18, 2018 4.0 has been a huge part of bringing our growing Franchise to the next level. It has drastically improved visibility between the different departments and helped stream line our process. Pros My favorite part about the system is the Customer Support. Respond very quickly and provide articles to self learn. Cons The main search bar is slow to update with new information. Review Source VR Verified Reviewer Vice President of Content Development Marketing and Advertising Used the software for: 2+ years ### "FranConnect Review" September 4, 2018 4.0 It's not a perfect system, but none are. Overall, it's easy to use and customer service is responsive. It's just not very sophisticated. It probably works best if you just want to use the supplied templates and not do your own design. Pros It's very easy to upload files. Customer Service generally responds pretty quickly. Cons Glitches - especially if you're using HTML. Review Source MS Matthew S. owner Consumer Services Used the software for: 2+ years ### "FranConnect is a great tool for franchisees to connect" January 4, 2020 5.0 My franchisor upgraded from another product (I don't recall its name) about 5 years ago and moved to . Pros creates an Intranet for franchisees to use to share messages, postings, etc. to each other. You can store files and other important docs there, as well. Cons Nothing bad to say.. works well to help franchisees communicate with each other. Review Source VR Verified Reviewer Business Owner Restaurants Used the software for: 2+ years ### "Does the Trick" December 18, 2018 4.0 It's been easy to use. Everything I need, including directories, financials and training all in one spot. This is a useful tool. Pros It's great at organizing information in one spot for everyone involved in the franchise. Cons Its a little buggy. Need to scroll to the top of the side menu, to get home, but doesn't automatically get there. Review Source VR Verified Reviewer Director Of Franchise Development Utilities Used the software for: 1-2 years ### "FranConnect Review" September 4, 2018 5.0 Very satisfied Pros Covers sales channel very well and good note section. Cons Have had 1 glitch, but may be on our side? Review Source JR Jeanne R. Franchise Development Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "The Best!" August 13, 2018 5.0 Over-all my experience with is stellar! Pros Pros are that keeps everything about every lead in one place so I'm not hunting all over the place to find this or that. It saves time, frustration, and my nerves, I dare say it adds years to my life. I can call, email, message, and text the leads. I get email reminders in my Google inbox so I don't forget when I'm supposed to call leads. When I need help, the FranConnect Help Desk team are there for me every.single.time. without.fail! They are so, so, so good at what they do and I can see the 'smile' on their faces even though we're on the phone. Two of the reps helped me most recently and their help made my day SO MUCH BETTER! These two deserve some recognition and a raise in my opinion! :) Cons It's slow sometimes but for all the good it does, I can deal with this. Review Source VR Verified Reviewer Staff Accountant Restaurants Used the software for: 2+ years ### "Franconnect" December 18, 2018 4.0 It is okay. No large complaints Pros The ability for our franchisees to contact the office and each other in one central location. Cons When downloading files you have to use certain ones. I use PDF and this is not one of the allowed documents - you have to use a JPEG which is very frustrating. Review Source Michelle R. Manager, Franchise Administration Restaurants Used the software for: 6-12 months ### "A Great Tool for Franchising" December 18, 2018 5.0 I love all the Franchise Software allows me to do! It makes my life easier and more efficient! Pros I have one place to store my leads, my franchisees, documents and can send out campaigns! Cons I haven't found anything yet that I don't like about this software Review Source RY Ralph Y. CDO- FullSpeed Automotive Automotive Used the software for: 2+ years ### "FranConnect Review By Chief Development Officer" August 18, 2018 4.0 provides a terrific CRM system for our franchise sales department and also Intranet for our franchisee network. A terrific partner for us so we can focus on our business rather than trying to build these necessary tools. Pros Training, support and functionality. If you use this tool as its designed it will help you make more sales guaranteed! Cons Its a little overwhelming. Its so robust and it can produce so many reports you can get overwhelmed. Most sales people are not IT competent so there needs to be a shared component of access for access. Review Source AB Amy B. Trainer Staffing and Recruiting Used the software for: 2+ years ### "FranConnect Sky Review" December 18, 2018 4.0 Software has been great, we've been using for about 4 years now and it has really helped with onboarding and keeping up with all the information for each franchise owner. Pros The functionality and what it's capable of Cons I don't like the new layout, but I do like all the options. I would like the ability to sort and load things into the library better. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.