# Page 5 | FranConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is FranConnect the right Franchise Management solution for you? Explore 208 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79205/FranConnect-Franchise-Software/reviews --- FranConnect 4.3 (208) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of FranConnect ## Showing most helpful reviews Showing 101-125 of 208 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BB Brenda B. Franchise Development Coordinator Facilities Services Used the software for: 2+ years ### "FranConnect Customer Service" August 14, 2018 5.0 We have been using for several years and recently have begun the process of updating to the new FranConnect Sky. The customer service has been excellent. The training and support we have received thus far is beyond compare to any other CRM system I have ever used. I recommend this company without hesitation! Pros This software keeps our records organized, captures all of our business communications and simplifies our sales processes. Cons I have not had a bad experience yet. I am sure I will not run into anything that the will not address. Review Source LP Lynn P. CiaoNet Administrator Food & Beverages Used the software for: 2+ years ### "FranConnect Review" September 5, 2018 5.0 I have been working with the Franchise Software for 9 years. In that time, I have come to depend on the excellent customer service and ease of customization. Pros Love that all our stores' information is located in one platform. Ease for all of our departments to gain access to the pertinent information they need. Very easy to navigate from one tab to the other and upload and modify information. Cons Currently we are not able to search over multiple tabs. However, once our upgrade is complete, that will be remedied. Review Source CR Chrys R. Franchise Sales Manager Marketing and Advertising Used the software for: 2+ years ### "#1 CRM System" December 18, 2018 5.0 Pros Having used other systems and over the years, FranConnect is hands down the most efficient and simplest CRM software program available. My follow up is impeccable and we are able to transfer candidates to "existing owners" and continue to manage that relationship throughout the process. Love, love love it. Cons New side bar is too large. It makes me have to scroll left to right to see all my candidate info or make my font very small on an already small laptop screen. Review Source AS ALEX S. Franchise Development Director Consumer Services Used the software for: 1-2 years ### "Super Efficient! Makes my job much easier." December 18, 2018 4.0 Pros Love how I can see everything about a lead's/candidate's history, all in 1 page. It is simple, organized and easy to follow. My favorite feature and one that I use constantly is the email feature, for group emails and individually. Being able to send personalized emails so fast and then be able to see if the prospect opened it, is very helpful. Cons Technical issues frequently. Get very slow at times. /Outlook calendar sync needs to be fixed. Every time I restart my laptop I have to uninstall and reinstall the plug-in in order for it to work again, otherwise it will show that it is syncing when in fact it is not. Review Source Michael B. Franchise Sales Representative Retail Used the software for: 2+ years ### "FranConnect Review" September 4, 2018 5.0 Excellent product and it really assists keeping your candidates status organized while allowing you to update things quickly. Pros High number of different functions can be completed. Cons While it is easy to access, learning your way around the system takes a little time. Review Source MA Michael A. Field Marketing Restaurants Used the software for: 1-2 years ### "Gives you the full umbrella" January 2, 2019 5.0 Great staff and ownership. Very responsive and hands on. Great software that is always evolving to satisfy all the different needs that arise thru each day. Pros The ability to work with many different legs of an organization, franchisor, franchisee, department and ensure that everyone has all the info. they may need at any given moment in one precise organized location. Cons The future of Fran Connect I envision would include a video platform or some sort of interactive platform that users, especially our FZ's facing portal, could search thru training videos or an entire training library say with virtual trainers, etc. Furthering the 1 stop shop method for FC. Review Source LF Lyz F. Franchise Development Marketing Coordinator Consumer Services Used the software for: 2+ years ### "Great service and ease of access" November 19, 2018 5.0 The support has been great! Thanks Pros What I need is easy to access and if I can't find it customer support is always ready to guide me to it in easy steps. Cons Occasional freeze or takes time to load when submitting a campaign. Not always but when it happens it is something I dislike. Review Source VR Verified Reviewer Franchise Support Specialist Consumer Services Used the software for: 6-12 months ### "possibilities are endless" August 17, 2018 4.0 Pros intuitive system, has all the features we have need or could potential need Cons such a robust system that becoming familiar with all the possibilities and functionality can be a little overwhelming Review Source VR Verified Reviewer Franchise Development Manager Restaurants Used the software for: 6-12 months ### "Easy to work with " September 5, 2018 4.0 Overall experience has been good. They are very responsive to questions and problems. Pros Ease of use and quick response to questions. Cons Could be easier to move from Sales stage to franchisee stage and keep track. Review Source TJ Tori J. Franchise Development Coordinator Food & Beverages Used the software for: 1-2 years ### "Good product but needs some work" December 18, 2018 4.0 Very good product, they just need to work on the customer support aspect of the company. Maybe invest more in a support team to help keep customers happy instead of updating the system every 2 months. Pros The user friendliness of the product in itself. You can navigate through the CRM easily and find what you need quickly. The product is incredible, the services it provides are just amazing. It makes managing hundreds of leads easy and obtainable. Cons The customer support. Submitting a support ticket is difficult, the support team takes days to get back to you, they don't ever understand what you're asking. It is just a huge hassle every time. Review Source KN Kalyani N. Business Analyst Education Management Used the software for: 2+ years ### "I do like FranConnect......But...! " September 5, 2018 4.0 Pros The broad scope of the system and the features that are thought through. Cons Lack of simple customization that can help manage business better without having to pay heavy $$. Frequent Glitches - Lack of co-ordination to proactively give us a heads-up. Review Source KC Kyle C. Director of Franchise Development Marketing and Advertising Used the software for: 2+ years ### "Other better options" September 17, 2019 3.0 I think there were certain things I liked about but I think zoho is much more user friendly Pros I liked the follow up process with leads and how we could set up specific categories for buckets to organize lead flow. Cons Not much flexibility to customize the program, automate texting with the crm system emails. Some of this might have changed now since I switched to zoho. Review Source KM Kartik M. Senior Software Architect Restaurants Used the software for: 6-12 months ### "Promising Franchise Management Software" October 14, 2016 3.0 Del Taco uses 's Franchise Management Software (FMS) to provide its FBCs & franchisee business store(s) with easy platform agnostic accessibility to important franchisee business relevant information. Del Taco was amongst the early implementer of FranConnect API platform for integrating with the FranConnect FMS. Pros Great 360 degree Portal Dashboard for storing and managing Franchisee Store(s) information. Knowledgeable Technical Resources for facilitating the integration with FranConnect API implementation. Cons Tremendous Potential to improve FranConnect API platform documentation. Pros Great 360 degree Portal Dashboard for storing and managing Franchisee Store(s) information. Knowledgeable Technical Resources for facilitating the integration with API implementation Cons Tremendous Potential to improve API platform documentation. Review Source DK Denise K. Franchise Consultant - Lead Generation Food & Beverages Used the software for: 2+ years ### "Franchise Lead Generation" December 18, 2018 4.0 It allows me as a franchise consultant in Canada to help support a large franchisor client with lead generation strategy and lead management. No experience with their franchisee operational support yet. Pros Remote access, customization of workflows by lead filters, marketing budget tracking and lead source code details ++ Cons Limited access to a live support contact in real-time across the time zones + info help desk online get various folks managing your ticket vs one contact. Review Source VR Verified Reviewer Brand Director Restaurants Used the software for: 2+ years ### "Franconnect" September 4, 2018 3.0 Positive overall. Pros This software is great for streamlining the franchise sales process. The FIM module is also very helpful. Cons Navigation can sometimes be clunky. The pages only hold 20 at a time. Review Source RS Robert S. Customer Service Representative Food & Beverages Used the software for: 2+ years ### "Great Product" November 16, 2018 4.0 Pros I love the fact that it is web-based, so I can access it anywhere. It is fairly easy to use and doesn't require a lot of training. Cons I wish I was able to add/remove fields myself without having to go through someone else. Review Source PS Patrick S. VP of Operations Restaurants Used the software for: 1-2 years ### "Store Files Organized " December 27, 2018 4.0 For sharing info, housing the franchise agreement and leases, it has made our life easier. Now we can access the franchise agreement rather than having to go to the physical file in the office! Pros Our franchised stores are organized and calls can be logged easily through the App and emails are automatically posted into the store files when we copy a specific email address in the email. That has made our life spectacularly easy! Cons The training suite could be more interactive in terms of how it looks and feels. It could be more like a facebook type of look and feel rather than all numbers and letters. Review Source MC Mariellen C. Franchise & Lease Administrator Consumer Services Used the software for: 2+ years ### "FF" December 18, 2018 3.0 I am using the older version of Fran Connect. Not Sky. We dislike this software so have not wanted to upgrade to sky. Pros Easy reference when looking up information about the franchisee. Cons Can't void some documents. Have to go through Customer Support at times. Can't organize documents by name or make sections. Do not like sending an FDD through Fran Connect. Potential franchisee's don't understand how to download the document. Review Source JC Jennifer C. Franchise Operations Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Continually Improving!" December 27, 2018 4.0 We've been using for over two years and, overall, our experience has been great! I love how they are constantly upgrading and improving the product. Pros One of the best feature for us is the Online Store we were able to create for our franchisees. It's professional looking and super easy to use. Cons When adding new modules, the set up can be overwhelming and the spreadsheet they send to assist weith data import are confusing. Review Source Brice H. Sales Human Resources Used the software for: 6-12 months ### "FranConnect review" September 4, 2018 4.0 Pros \- Customer Service by far, they get back very quickly and friendly. Cons \- Wish there were more videos of walk through the software. Review Source JH Jan-Marie H. Franchise Development Director Automotive Used the software for: 2+ years ### "Franchise Development Director " December 18, 2018 5.0 has great customer service and training for all my new sales persons. I can count on seeing my lead flow and reminders. Franconnect works wonderful with my lead generation sites! Pros Love how easy it is to use. I like that I am emailed on every lead and I can follow up with them. I like to see how many times my candidates read my emails. Cons Pop up reminders are what i don't like I would like to turn off that feature if I could. Review Source MW Melissa W. Executive Assistant Marketing and Advertising Used the software for: 6-12 months ### "5 Star Service" March 3, 2017 4.0 We decided to move forward with in September of 2016. Since we have begun the transition and started using the system...our experience with the company has been above par. This system is a whole new venture for our company -- we are very small, 5 person "head office" -- so we knew this was going to be a big project for us to take on, but with the, above and beyond, help of Amber Hawkes we have been able to have a mostly seamless transition into the Sales, Info Manager and Hub modules. I also am thoroughly impressed with the training available. Liz Colon has been great. She is clear and concise during the sessions. She answers questions quickly after the training is over and we need assistance on something. The Ask the Experts are a great added benefit to anyone using FranConnect. I look forward to adding on more modules as we continue to build our relationship with FranConnect! Review Source JP John P. Director West region U.S., Training Automotive Used the software for: 2+ years ### "Organizational communicaton made easy" December 19, 2018 4.0 Pros As part of a large organization we have found that Fran Connect enables us to keep abreast of every situation that may present itself from any Franchisee location. Development, Operations, marketing and Legal all come together to make us better and more timely in out franchisee service efforts. Cons The initial upload of materials is tediuos but the newer upgrades have eased that problem. Review Source NB Natasha B. Director or Franchise Management Restaurants Used the software for: 2+ years ### "FranConnect Makes it Easy" December 18, 2018 5.0 Love the software and the convenience of the product Pros I have been using for 10 years and every version gets better. They keep things current. Cons Price could be better. Speed could be better as well Review Source AS Amy S. Director Facilities Services Used the software for: 2+ years ### "Good program for a basic Franchise database" September 4, 2018 3.0 Customer service is great! They reply immediately to issues. Pros Very easy to use and quick to get people up to speed on the functions. Cons I would like to see more features for Franchisees to access information Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.