# Page 6 | FranConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is FranConnect the right Franchise Management solution for you? Explore 208 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79205/FranConnect-Franchise-Software/reviews --- FranConnect 4.3 (208) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of FranConnect ## Showing most helpful reviews Showing 126-150 of 208 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KP Ken P. Accounts Payable Specialists Health, Wellness and Fitness Used the software for: 2+ years ### "Lots of features" September 4, 2018 4.0 We use for finance reporting, sales ranking among our franchisees, as a sales tool and also customer relationship management. Pros Distinct modules that make it easy to find the information you're looking for. Franchise location IDs are always link-able in pages or reports. Good reporting functionality. Cons Options for reports are not always the same / have the same look or feel from one report to another. Review Source RB Ross B. Financial Specialist Retail Used the software for: 1-2 years ### "Finance and Reporting Features" September 4, 2018 3.0 Overall, I think that has a good base of features they offer. Their customer service is ran through a help desk email, which can be difficult to really communicate your issues in order to get the correct resolution. The reporting features are lacking customization, and leaves a whole lot of information out of reach unless you go through each franchisee sales report 1 by 1. Pros It stores all of our franchisees information in one location. Cons Usability and reporting features need work. Specifically the reporting features, as we store quite a bit of information that is not able to be transferred into reports. Review Source VR Verified Reviewer CEO Food & Beverages Used the software for: 6-12 months ### "Franconnect ease of use" September 6, 2018 5.0 Pros All the features of the different modules Cons The inability to personalize it more according to brand. Review Source JH Jerred H. President Marketing and Advertising Used the software for: 2+ years ### "A must for Franchisors" December 19, 2018 4.0 Pros It is very orderly and helps Franchisors keep track of important data. Cons It is somewhat costly but it seems all others in this space charge the same amount if not even more. Review Source DL Danette L. Develpment Health, Wellness and Fitness Used the software for: 1-2 years ### "Lead management software solution" September 10, 2019 3.0 Lead management tracking, sending email campaigns, library hosting. Pros Easy to track sales leads. Email campaigns and workflows are nice features. Lightbox is a great tool to ensure materials are brand compliant, yet customizable. Cons Seems to have issues syncing with MindBody. Creates duplicate records. Forms are not user-friendly. Review Source YM Yanick M. National Director of Franchise Development Food & Beverages Used the software for: 1-2 years ### "The software that changed everything for us" February 22, 2017 5.0 We started using just over one year ago. The system is process driven which really increased our efficiency and our result. Best part of the tool is the ability to gain industry knowledge and access to best practices. I would highly recommend. Pros It's a great franchise sales specialized CRM. The system and process have been pioneer by many franchisors. It's almost out of the box ready to use and the account manager are very helpful and knowledgeable. Cons Can be hard to customize to some very specific needs you may have. Review Source JR Julie R. Director of Operations Education Management Used the software for: 2+ years ### "One-Stop Shop" September 4, 2018 5.0 Pros Ability to capture information in one place for all Franchisees. Cons We are needing to upgrade to Sky with more functionality and updated features. Review Source BG Brian G. COO Used the software for: 2+ years ### "FranConnect a Key Partner in Mosquito Joe's Success" March 2, 2017 5.0 has been an integral partner to our success as a young, growing franchisor, and they continue to support us we launch new concepts. As the leading franchise management system in the industry, FranConnect has been crucial to our corporate team delivering on its promise to provide best-in-class support to our franchisees. We will continue to roll out additional FranConnect capabilities as we continue to grow. Review Source JC Julie C. Contracts manager Real Estate Used the software for: 2+ years ### "Works very well for our purpose" August 27, 2018 5.0 Pros Navigation is easy and includes everything we need Cons You have to know the owner or number name to search, which means you have to know all of your customers or refer to other office websites or spreadsheets, which can be time consuming and frustrating. When you have hundreds of clients, you simply can't remember them all. Review Source MH Mark H. CEO Facilities Services Used the software for: 2+ years ### "Long Time User" December 20, 2018 4.0 For our purposes, is a great solution for medium-sized franchise development organization. Pros Built specifically for franchise development. The new candidate portal is well-liked by our candidates and is a very effective tool. Cons Inconsistent naming and formatting of fields. Related, customizing forms is not as easy as it should be. Review Source LM Larry M. SVP, Franchise Development Staffing and Recruiting Used the software for: 2+ years ### "Has Been Effective For Us" December 18, 2018 4.0 Pros Great way for us to connect with our entire system and communicate messages out as well as share documents and recent events. Cons The CRM aspect of it has been challenging at times but the customer service support has been helpful. The new layout is not as user friendly as the previous layout. Review Source BF Brenda F. CMO Education Management Used the software for: 2+ years ### "All you need" February 28, 2017 5.0 The system has helped to eliminate silos between departments and has become our "go-to" franchise solution for operations, marketing and development. Continuously respond to requests and feedback with new upgrades and modules. Pros Ease of use and customization, cloud based system, robust reporting Cons Dashboard integration for corporate view Review Source RL Ryan L. Manager, Franchising Restaurants Used the software for: 2+ years ### "Great for multi brand companies" December 18, 2018 4.0 Overall dealing with has been a good experience, launching each module there is always support and the help desk is always quick to respond Pros Good customer service Great platform if you have a multi branded company Cons Ability to customize platform is limited but has enough functionality to create a work around Review Source Michael H. Area Support Branch Manager - Merry Maids Consumer Services Used the software for: 6-12 months ### "One Stop Cloud File" December 19, 2018 5.0 Fran Connect allows our company to store files in one spot so we can access the information needed to make sure our business is working smoothly and efficiently Pros The program allows you to create a one stop shop for all your files which makes it easy and efficient for company to post information and files for employees company wide to access. Cons I can not think of any issues at this time Review Source AS Angel S. New Business Coordinator Writing and Editing Used the software for: 2+ years ### " FranConnect Franchise Software" September 4, 2018 3.0 Good. Pros Searches come up quickly and you can search by territory number or name of the owner. The tabs that provide quick access to information and serve as a reminder when entering a new owner. Cons Not being able to search for documents under the document tab. Review Source SR Stephanie R. Franchise Development Manager Consumer Services Used the software for: 2+ years ### "A lot better than the old version " December 18, 2018 4.0 Pros Customer service is on top of issues and they are always friendly and professional. The software itself is the only one the covers all the necessities required for being in Franchise Sales. Cons It can often be slow and it is not always user friendly. Review Source RP Richard P. President Retail Used the software for: 2+ years ### "Very Pleased with FranConnect" December 19, 2018 4.0 Our franchise system has used for more than 10 years. We are very pleased with FranConnect Pros We love how easy it is to maneuver around the site. Cons We recently upgraded to the Sky system and some of our files were deleted and franchises can view each other files Review Source ND Nyde D. Compliance Coordinator Business Supplies and Equipment Used the software for: 2+ years ### "Terminated franchisees' data needs to be considered too" December 18, 2018 4.0 Pros It includes a wide variety of information for each individual franchisee. Cons I deal with terminated franchisees, so I need the system to give me a list of terminated franchisees and give me a percentage of completion (they have about dozen tasks to complete the termination phase) per franchisee, per concept and the whole Neighborly group overall. And the fact that you can only load one file at the time!. I want to be able to select the option of loading several files to the system from my computer; but I have to do it one by one. It gets tedious and time consuming. Review Source AG Alyssa G. Project Manger Retail Used the software for: 2+ years ### "FranConnect Review" December 18, 2018 4.0 Pros It is a very helpful platform as a franchisor to compile all data and information in one location for our franchisees. Cons The reports are difficult to use. We rarely are able to pull exactly what we want how we want it. Review Source Paul R. Franchise Business Advisor Hospital & Health Care Used the software for: Less than 6 months ### "The Gold Standard" December 18, 2018 5.0 Sky is a great off the shelf software solution for franchises of all sizes. We especially liked the HUB module which is a place where franchisees can communicate with each other and access essential franchise documents. Pros Easy to use, Easy to implement, Ability to pick and choose modules Cons There is only a limited amount of customization. Review Source RS Royce S. Marketing Manager Used the software for: 2+ years ### "I am still learning the new system." May 11, 2017 4.0 Pros The ability for franchisees to edit flyers. This save time and allows focus on other items and areas. Cons Should be more user friendly for the franchisees. Perhaps more training would benefit more. Review Source MB Meghan B. Franchise Sales Service Coordinator Restaurants Used the software for: 2+ years ### "FranConnect Franchise Software Review" September 4, 2018 4.0 We are having a new FC built to meet our business needs. We are super excited to see the finished product! Pros Ability to load documents and run reports Cons Wish it was streamlined to the exact fields we need to keep accurate records Review Source JG Joe G. Franchise Sales Rep Retail Used the software for: 2+ years ### "Franchise sales Representative" September 26, 2018 3.0 Its a good tool to keep my leads organized. I would prefer more buckets for each candidate though. Pros I do like that it has many features to stay in touch with the customer. Cons frequent outages and have to search for functions Review Source SC Steve C. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "Great product for a franchise startup!" December 18, 2018 5.0 I've been working with Franchise Software for over 10 years with 2 franchised systems. The 1st was an established franchise with about 80 locations and the 2nd franchised system was a startup. Pros This system is great whether you have 0 locations or 500 locations. It helps manage leads on the Sales side as well as transitioning them to functioning locations on the Operations side. It's a complete system with extensive customization and easy to set up. Cons Very little cons with this program - menu could be a little more intuitive and search function could be enhanced as well. Review Source Jennifer A. Director of Public Relations, Events and Content Marketing Food & Beverages Used the software for: 1-2 years ### "FranConnect is a great tool for franchisors" September 4, 2018 5.0 The support team is quick to respond. Pros It is very easy to use. Support is excellent! Cons There is nothing that I can mention here. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.