# Page 7 | FranConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is FranConnect the right Franchise Management solution for you? Explore 208 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79205/FranConnect-Franchise-Software/reviews --- FranConnect 4.3 (208) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of FranConnect ## Showing most helpful reviews Showing 151-175 of 208 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JT John T. Owner Chemicals Used the software for: 2+ years ### "Mosquito Joe" December 18, 2018 4.0 Pros The speed of the application and the link functionality is good. Cons The search feature is lacking adequate look up capability. All to often the search across the app returns "no results" Review Source GS Glen S. CDO Retail Used the software for: 1-2 years ### "FranConnect Fan" September 4, 2018 5.0 Fantastic development of the modules that were necessary for our company, great support and training Pros It has the capacity to integrate our today's needs, to all of the future needs, seamlessly Cons Being more of an analog person, I need a little more training then might be typical. However they are more gracious then one should expect bringing me up to speed. Review Source MK Matt K. Real Estate Manager Food & Beverages Used the software for: 2+ years ### "User Interface Needs Work" December 18, 2018 3.0 Pros Franconnect has a ton of functionality and you can run a ton of reports. Cons The way it's presented needs work. It seems dated and the UI isn't great. It's also extremely slow. Review Source sS shripal S. Dir. of OPS Restaurants Used the software for: 2+ years ### "Simply GREAT!" December 18, 2018 5.0 Pros Ease of use! Support team is extremely helpful whenever me or my team needs help. Cons Occasionally with the software update things could get move around and need to get use to. Review Source JM Jasmine M. Manager, Franchise Servies Hospitality Used the software for: 1-2 years ### "Franchise CRM for Development " December 18, 2018 4.0 Pros Allows us to find all of the relevant details for Franchisees in one place! Upload emails and documents and keep track of all key interactions with franchisees Service team is great - super responsive! Cons uploading photos can only be done one at a time vs in batches task list does not allow hyperlinks to internal sources Review Source AO Alli O. attorney Health, Wellness and Fitness Used the software for: 2+ years ### "Positive Protection for Franchise Systems" December 20, 2018 5.0 Generally positive Pros I like the FDD disclosure capabilities and the ability to track the process. Cons I dislike the inability to integrate more forms. Review Source RC Rob C. VP of Franchise Development Health, Wellness and Fitness Used the software for: 2+ years ### "VP of Franchise Development" December 18, 2018 4.0 Pros Easy access to client records and the auto -mail features to send drip campaigns Cons too much it can do and not enough time to implement Review Source LW Lisa W. Pre-Opening/Marketing Coach Retail Used the software for: 2+ years ### "Thank you" December 18, 2018 5.0 Pros The ease of use. I am able to find everything I need quickly! Cons For the modules I use there is nothing that I can find to critique. Review Source JH Josh H. Franchise Compliance Analyst Staffing and Recruiting Used the software for: 2+ years ### "Franchise Compliance Analyst" September 4, 2018 3.0 Pros The product is very easy to use and navigate. Cons Customer service is not the best and the servers constantly need to be rebooted. Review Source VR Verified Reviewer Director of Operations and Training Environmental Services Used the software for: 6-12 months ### "Great Francise System" November 13, 2018 5.0 I really like the features of FranConnect such as the Library, Training Modules and Directory. Pros We are able to share a library of information with our system. Cons Would like to be able to do bigger surveys. Review Source SM Sophia M. OsteoStrong Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great for streamlining workflows between multiple departments" December 19, 2018 4.0 Pros It gives visibility into what each department of your company is doing, so staff can track franchisees progress. It also allows you to go as deep with workflows as you need it to, with dependency triggers and notification capabilities. Cons You cannot edit content in the training module once it is live - so it becomes a static program Also you cannot create a calendar event, and have people RSVP directly through the FranConnect calendar. It's also very plain & dry in appearance. Would appreciate highlights/colour to make the visuals easier to track. Review Source LJ Laura J. Area Developer Restaurants Used the software for: 2+ years ### "Great for tracking and organization!" December 19, 2018 5.0 Pros It's quite easy to use. The dashboard gives me a quick snapshot of the most recent activity or tasks are. Cons I would prefer that it aligns with Google and not just Outlook. I can't sync the calendar up with my calendar or use the email function. Review Source MS Melissa S. L Health, Wellness and Fitness Used the software for: 1-2 years ### "FranConnect Franchise Software" December 27, 2018 5.0 When we identify a problem or something we need added to better serve us, the customer service team is quick to help us make the needed changes Pros I most like the ease of use and quick customer service Cons updates sometimes slow me down as I need to relearn where to find things Review Source BP Blair P. Director of Recruiting Staffing and Recruiting Used the software for: 1-2 years ### "Great way to connect multiple locations" February 19, 2021 4.0 Overall, FranConnect has been a reliable tool for all of the offices across our franchise. Pros FranConnect is a highly secure way to connect multiple offices to one another across a franchise. It gives the ability to share and collaborate on best practices. Cons I personally feel that the interface itself is a bit out of date. Being an end user, I am not aware of the cost but have heard it is on the pricier side. Review Source JP Joseline P. Franchise DASH Coordinator and Marketing Assistant Consumer Services Used the software for: 6-12 months ### "An effective work tool " December 18, 2018 4.0 This software is a very useful tool for all our Franchise owners and employees. All the information is in one place and accessible to all. Communication between all our Franchisees has been far more effective with Fran Connect. Pros The communication's path, alerts, messages and the effectiveness of viewing all our Franchise process. Cons Some of the images uploaded from the emails, sometimes don't upload into the FranConnect platform. Review Source CW Connie W. Area supervisor/ Franchise consultant Food & Beverages Used the software for: 1-2 years ### "How did we live without it! " December 19, 2018 5.0 Easy to use and all in one place. Pros This allows us to track all communication with our franchisees. Set up all types of forms and reports. Find it all in one place Cons Email must come through this software or be uploaded to be tracked. Review Source KL Kris L. Director of Franchise Development Marketing and Advertising Used the software for: 1-2 years ### "Kris review " September 5, 2018 5.0 Overall it’s a great system that will help keep you and your candidate organized! Pros Helps manage candidates really well through the process. Like the email campaigns and templates you can save. Cons I wish I could separate leads. Organic/Broker. Review Source EG Elliot G. Franchisee Food & Beverages Used the software for: 6-12 months ### "Excellent and easy to use product" December 18, 2018 5.0 Great experience. The application provides the ability to connect with other Franchisees. The ease of staying up to date with messages and alerts. And the library is fantastic to review and find all documents needed. Pros The ease of use and functionality makes Franconnect a daily product that I enjoy to use. Cons Since using this application for the past 8 months, I have nothing negative to report that truly stands out. Review Source KM Kinga M. Franchising Specialist Food & Beverages Used the software for: 1-2 years ### "FranConnect Customer Support" September 13, 2018 5.0 Pros Software is very easy to navigate but if you stumble on something they have an awesome Customer Support Team always ready to answer your questions. Cons Software should have "often asked questions" site. Review Source RM Ravi M. Manager Food & Beverages Used the software for: 6-12 months ### "Franconnect Review after implementation \_ Positive" January 27, 2019 5.0 Pros I really like the details that a system can enter into the software. Very comprehensive and customizable Cons It is lacking some basic features to let companies communicate internally // externally. Very often we find glitches or updates that the support team has to look into. However if they do not resolve the problem they do provide an alternative. Review Source RS Rebecca S. Systems Administrator Retail Used the software for: 1-2 years ### "FranConnect at your service" December 18, 2018 4.0 it has been so good using this software. i feel like i learn something new everyday. Pros The effort of the support staff and there fast responses. Cons some minor issues that are not compatible to multi brand companies Review Source CP Cade P. CFO Real Estate Used the software for: 6-12 months ### "Franchise CRM" December 18, 2018 4.0 I was having a tough time keeping track of my contacts, sales flow and tools to stay in touch with prospects. FranConnect offered a solution that has been nimble to my needs and has greatly improved my process. Pros Email drip campaigns, flexibility, email read, calendar sync, task reminders. Cons There is just so much that it can do that it takes time and practice to learn it all. Review Source VR Verified Reviewer Digital Marketing Manager Restaurants Used the software for: 1-2 years ### "FranConnect Franchise Ease" April 6, 2019 4.0 Overall, the software offers a fully automated solution to franchise partners and corporate team members. Pros FranConnect offers itself as an accessible hub for franchise partners and corporate to manage many communications. Cons I least enjoy the design of the software, ours is very ugly. Review Source KB Kayla B. Marketing Health, Wellness and Fitness Used the software for: 1-2 years ### ""Clunky" but does the job" January 14, 2019 4.0 Pros It does a good job and the customer service is great. Cons It's clunky - the design is awful and needs updated for a better user experience. Review Source SF Steve F. Owner Restaurants Used the software for: 1-2 years ### "Old technology, rudimentary software, terrible user interface, expensive" April 30, 2022 2.0 Glad our Franchise is finally getting rid of Franconnect Pros Seemed like a decent concept but not well designed Cons User interface feels like it's 20 yrs old, expensive, poor user adoption, app Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.