# VolunteerHub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VolunteerHub the right Nonprofit solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79209/VolunteerHub/reviews --- VolunteerHub 4.3 (41) [View alternatives](https://www.capterra.com/p/79209/VolunteerHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Reviews of VolunteerHub Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews SL Samantha L Volunteer Engagement CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “There were some minor setbacks as the system was initially set up "backwards" in terms of user groups and event groups, but the support team was very helpful in my effort to navigate and resolve those issues, which ultimately resulted in a greater understanding of the software itself and better positioned me to use it effectively.“ April 30, 2025 Matthew H Volunteer and Donor Relations ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “We were able to turn our investment into $25K+ through donations.“ April 3, 2023 ## Showing most helpful reviews Showing 1-25 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matthew H. Volunteer and Donor Relations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Why you need VolunteerHub" April 3, 2023 5.0 For anyone considering getting a database for Volunteers, you MUST consider after purchase and after implementation, customer service. How quickly is support responding? Does support understand the issue? Does support manage accounts with the proper repair? At VolunteerHub I promise you they do! Somehow we made a mistake with our User Groups and their order of them which affected the background checks and stuff. We didn't notice but during a routine check, Support caught this and knew it wasn't right and fixed it, and notified us. We didn't realize this happened either and Support took it upon themselves to correct. No ticket was submitted, no emails were sent to support, etc. That is how good Support is. I highly recommend VolunteerHub. We were able to turn our investment into $25K+ through donations. Corporations give money to the places their employees volunteer at. Pros Best features:Landing Pages (Use for companies so they don't have to scroll through event pages to find options)User Contact (User Groups allow for better communication and easier access to Volunteers needed for specific jobs)Waiver Forms (Digital waiver forms are great for fast and easy liability forms to be signed)VolunteerHub allowed us to be able to recruit more than 1,400 volunteers in 10 months. We were also able to leverage that into fundraising, raising more than $25K. One person was able to manage all this because of how easy this system is to use and manage. Cons The cons to VolunteerHub are really the layouts of landing pages, main pages, etc. There is no customization to these pages and it's really because the source code is bland. Hopefully, they will update to allow widgets, more integrations, etc. so each organization can better serve their volunteers. This doesn't affect users because they don't know anything different but it does need to change and become more modern. Review Source Response from BetterGood April 4, 2023 Hey Matthew, Thank you so much for taking the time to provide us with a review. We are thrilled that your are finding so much success with VolunteerHub software. OA Ocean A. Community Engagement Manager Non-Profit Organization Management Used the software for: 2+ years ### "Satisfied small nonprofit with large volunteer base" April 16, 2025 5.0 Overall, I've really enjoyed my experience working with VolunteerHub at every level. Pros Functionality for both admin and users, clean interface, excellent customer service & technical assistance Cons I have a few items on my wishlist, but overall I wish the interface had more ability to toggle for accessibility purposes (increase text size and boldness, etc). Alternatives considered [Get Connected](https://www.capterra.com/p/145964/Get-Connected/) Reason for choosing VolunteerHub I really disliked GC's busy interface -- way too much going on. I didn't find it intuitive to use, and appreciate the calendar approach on VH much better. The technical support and advanced permissions on VH were also game changers for me. Switched from [SignUpGenius](https://www.capterra.com/p/135392/SignUpGenius/) Not at all in line with our needs. Needed a true database to keep volunteer information, make notes, create an onboarding process. Review Source EY Ernie Y. Development Manager Civic & Social Organization Used the software for: 2+ years ### "Works for basic needs" November 10, 2024 3.0 When we first adopted the platform, it was great and again the pricing was very reasonable. However, overtime, it seems like they have stopped investing in developing the platform and adding new features and integrations, so it is now far behind many competitors. However, if you are looking for a very simple and basic platform at a very fair price, this could work for you. It’s a simple platform for volunteers and administrators to use. However, if you have more complicated needs and you are a larger organization, I would not recommend this product. Pros VolunteerHub has a nice volunteer interface that’s easy to navigate and simple to use. For administrators as well the features require little training and are very user-friendly. We have been using this platform for a very long time so the pricing has always been very reasonable. Cons It seems like they have not made any upgrades or investments in the platform in a long time. The platform remains relatively the same over the past five years. It seems To lack a lot of the more advanced features than many other platforms now offer. Review Source AR Angel R. Director Volunteer Services Non-Profit Organization Management Used the software for: 6-12 months ### "The Support team rocks!!" December 5, 2024 5.0 My overall experience has been phenomenal. I think the platform works very well for our organization and the support team is top notch. Pros The product is great for volunteer management, and yet the greatest value so far has been the support team which makes the implementation and use of Volunteer Hub outstanding. Cons I'm still working to set up reports that extract the data we need for tracking and managing volunteers. The formatting for basic reports is a bit clunky so we are working on building some custom reports that work for our organization. Alternatives considered [HandsOn Connect](https://www.capterra.com/p/128308/HandsOn-Connect/) Reason for choosing VolunteerHub It had the features that addressed our pain points for a cost that worked in our budget. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Volunteers accessibility to there schedules, background check management, and group volunteer management. Review Source KL Katie L. Development & Volunteer Manager Non-Profit Organization Management Used the software for: 2+ years ### "VolunteerHub Review" May 25, 2023 5.0 Pros Everything! Definitely the calendar view is helpful on the main page. Cons I feel like I am not using VolunteerHub to the best of it's ability. I need to take time to learn more and grow my expertise. Reason for choosing VolunteerHub Clean, organized, easy to use, user friendly. Switched from [Volunteer Impact](https://www.capterra.com/p/79197/Volunteer-Impact/) Honestly, I didn't have proper training on the system from my organization so I decided to switch to VolunteerHub because of my experience with it and it's ability to be clean, organized and detailed. Review Source Response from BetterGood May 30, 2023 Katie, thanks for taking the time to review us! We are thrilled that you are so happy with our software. HK Heather K. Volunteer Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Volunteer Hub Didn't Work for Us" December 12, 2019 3.0 The person who helped me set up was nice but the program didn't work well for us. We couldn't easily copy big events that are the same each year. Pros We didn't have any pros. This product didn't work for us. We gave it a year but in the end we needed something different. Cons It seemed difficult to use and not end user friendly. Our users complained that it was much more difficult. Switched from [SignUp.com](https://www.capterra.com/p/135391/SignUp-com/) We thought it would be a good product but we are going back to SignUp. Much easier and more cost effective for us Review Source SL Samantha L. Volunteer Engagement Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Definitely Recommend VolunteerHub" April 30, 2025 5.0 Upon entering my role, I was first tasked with taking over the VolunteerHub system and implementing it in the most effective and efficient way for our organization. It was very easy to navigate and learn about the different features that are available through the software, and I found it did not take long to become accustomed to it. There were some minor setbacks as the system was initially set up "backwards" in terms of user groups and event groups, but the support team was very helpful in my effort to navigate and resolve those issues, which ultimately resulted in a greater understanding of the software itself and better positioned me to use it effectively. Pros Very user friendly, easy to learn how to use, and makes preparing for volunteers as well as tracking their hours much easier. It is nice to have one place in which all volunteer data and information is kept and accessed. Cons If there was a way to give user groups permissions to view certain event groups without having to reach out to support that would be helpful. Review Source VR Verified Reviewer Volunteer And Teacher Music Used the software for: 1-2 years ### "Great volunteer management. " April 21, 2019 4.0 Pros Easy to engage volunteers and let volunteers do things they need. Group management is a breeze. Cons I don't make use of its fundraising capabilities at all. They're fine but I don't really see the additional value. Review Source VR Verified Reviewer Manager of Family Support Services Used the software for: 1-2 years ### "We went from paper and pencil to our first volunteer software (VolunteerHu after extensive research." May 2, 2018 5.0 Pros We love how customizable it is and how we can make it match all of our other branding. We felt VolunteerHUb offered us the most options of any other available software. Cons Having to set up the system from scratch was very time consuming. Understanding the wording and how to set up the system isn't very intuitive at first but once you understand it set up is easy and tech support is fantastic! Review Source cL christie L. Claims Coordinator Insurance Used the software for: 6-12 months ### "Easy to use" April 17, 2021 5.0 Pros It makes it very easy to stay organized for the volunteer hours I do monthly. You can join groups based on your interest, skill level, etc. Staff is able to clock in and out remotely. Cons It needs to have more flexible hours for scheduling start and stop times. The admin said initial setup was very time consuming. Review Source KC Katherine C. AmeriCorps, Volunteer Outreach Coordinator Civic & Social Organization Used the software for: 6-12 months ### "We use VHub to track our group and individual volunteers." April 2, 2015 3.5 Pros It is a fantastic forum for individual volunteers. It makes signing up and canceling registration very simple. Cons It's not a great tool for group volunteers. Once they have an account we have to register them manually, and the process is a bit convoluted for our corporate, faith, and student groups. Review Source KM Kawanise M. Volunteer Coordinator Used the software for: ### "Review from Dallas Area Habitat for Humanity" October 14, 2014 4.0 Great software! I love how easy it is for everyone to read. We have had some issues with reports we need from volunteer hub but were not able to pull them because of its limitations. Some volunteers who have logged on with Apple products have problems with the website. I also wish there was a way to control the conformation, reminder, and thank you emails without having to go in every single event. Review Source BM Barbara M. Executive Director Fine Art Used the software for: Less than 6 months ### "Four years and counting!" April 15, 2015 5.0 Pros With the festivals, races and other events we produce, VolunteerHub allows us to note the varied opportunities in each along with detailed descriptions. Our volunteers can access a great deal of information by logging in. When we signed on in 2011, it was a brave new world - now it's yet another valuable tool that we rely on when producing an event. Cons Wish they could opt in for other things like our eNewsletter when signing up for an event. Review Source LL Lehuanani L. Used the software for: ### "tons of opportunities" March 4, 2015 5.0 Pros Very easy to use, many great results on any search. Introduces many previously unknown events. Cons There is nothing that I like least. It's a great site. Review Source Liza H. Manager of Volunteer Services Non-Profit Organization Management Used the software for: 2+ years ### "Manager of Volunteer Services" May 11, 2026 5.0 Our overall experience with VolunteerHub has been positive. Before implementing the platform, our volunteer management process relied heavily on spreadsheets, emails, and paper sign-in sheets, which made it difficult to manage communication, scheduling, and engagement efficiently. VolunteerHub helped us modernize and centralize our entire volunteer program. Today, the platform supports our team every single day. It allows us to better prepare departments for incoming volunteers, track engagement and hours, communicate more effectively, and provide a smoother experience for the community members who want to serve alongside us. It has also strengthened volunteer retention by creating a positive, accessible sign-up experience. Most importantly, VolunteerHub has helped us focus more on people and less on manual administrative work. As an organization committed to preventing and ending homelessness one life at a time, having a reliable volunteer management system has made a meaningful difference in supporting our mission and connecting our community to service opportunities. Pros It has created a more organized, welcoming, and accessible experience for volunteers. The platform is easy to use for people of all ages, especially on mobile devices, which is important because it allows volunteers to browse opportunities independently, sign up for multiple shifts, and feel more connected to our mission. From tracking hours to communication and reporting, VolunteerHub has become an essential part of our daily operations. An additional valued aspect of VolunteerHub is the customer service, responsiveness from the reps, whether it's about a request, issues, or just connecting. Cons The initial setup and learning process felt overwhelming simply because we were transitioning from a very manual system to a much more robust platform. However, the training resources and support team were extremely helpful throughout the process. Like any software, there are occasional features we wish were a little more customizable or streamlined, but overall, the benefits have far outweighed the challenges. I have already shared feedback on ways to customize individual volunteer accounts, including adding notes and seeing their volunteer history by month, or any other option to customize how we view their information and volunteer history, directly from their profile. Alternatives considered [Volgistics](https://www.capterra.com/p/80509/Volgistics-Volunteer-Management/) Reason for choosing VolunteerHub The integration option with Raiser's Edge and VolunteerHub stood out for its ease of use, scalability, and support for thousands of volunteers. Review Source TB Tyler B. Volunteer Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Saves so much time with high demand, one-off or shift-based opportunities!" October 31, 2018 4.0 Overall I am very pleased with my VolunteerHub experience. When I joined the organization 1.5 years ago, we had been using its most basic functionality for a few years. Since then, I have learned from webinars, help docs and extremely responsive support team emails how to use nearly every feature. We've implemented each feature successfully, which has saved time and allowed us to rely on a huge pool of volunteers in new ways. Although I think the price increases have been a bit disproportionate to the increase in the number of active users we can have, VolunteerHub is meeting all of our major needs at the moment, and most of our minor ones, too. Pros Perfect for empowering thousands of individuals and group leaders to claim space in our twice-daily, year-round meal service opportunities with minimal initial interaction from our very small staff Volunteers can join groups (skills, interests, corporate, etc.), on their own or automatically through a customized link, and we can email those groups to recruit in a way more targeted than emailing all volunteers at once Easy to record volunteer hours automatically, and print useful nametags, with minimal interaction from a staff member, for opportunities with set start and end times (regular shifts, one-off opportunities, etc.) and to report basic attendance for those opportunities Automatic confirmation, reminder and thank-you emails Modify events, reservations, user groups, etc. in large batches and pull useful general participation reports Make notes about individual volunteers in their accounts Cons Volunteer Hub shines with scheduling volunteers for opportunities with set start and end times. Much more attention is needed for creating irregular opportunities and scheduling volunteers/recording attendance for them. For example, opportunities with flexible start and end times, just gauging interest in internships, and volunteers who don't stick to a regular schedule but are welcome any time, can be a bit complex in Volunteer Hub. Unfortunately, there is no dashboard or easy view of major trends Some of the text that administrators have no control over provides constant confusion for volunteers. For example, the sign in button(s) in the Kiosk feature say "new" and "existing users," which often causes first-time volunteers - who have created accounts at home - to create a duplicate account on-site (and we need volunteers to be able to create accounts on-site for other reasons). Very basic email generator Review Source SM Stephanie M. Volunteer Services Manager Non-Profit Organization Management Used the software for: 2+ years ### "Ease of Use and Reporting!" April 29, 2020 5.0 VolunteerHub offers excellent customer service, and they are always open to feedback. Not only do they work directly with their clients, but they also have a fast turnaround and frequently apply client feedback to improve the site. There are also a variety of tutorials on their customer support page. Pros User-friendly interface, easy to modify and customize, and an excellent reporting feature. Our organization opted for the eTapestry integration, which automatically replicates volunteer data into eTapestry for efficient volunteer and donor tracking. VolunteerHub has simplified event management, volunteer tracking, and makes reporting quicker and easier than calculating numbers and formulas on a spreadsheet. The new filters on the events page also make it easier to navigate between opportunities. Staff is also able to use the kiosk feature, which allows volunteers to check-in and check-out remotely and more accurately. Cons The communication features such as the internal email system are helpful; however, it lacks the option to add attachments. A few of our less tech-savvy users and volunteers complain about ease of use. Still, our team is typically able to walk them through most areas of concern. Review Source CE Catie E. Manager of HR & Volunteer Services Non-Profit Organization Management Used the software for: 2+ years ### "VolunteerHub is an Invaluable Resource!" May 14, 2020 5.0 Overall, our experience with VolunteerHub has been great. We have a level of functionality that we did not have before. We are able to recruit, onboard and train volunteers easily with the help of this software. If we ever have an issue or a suggestion for a new feature, VolunteerHub is quick to respond and very supportive. Pros VolunteerHub has taken us from paper sign in sheets and manually recording hours to an all-automated process - saving us time and increasing overall efficiency. The reports that VolunteerHub offers is AMAZING! We are able to report on exact volunteer hours, total volunteers and compare data easily. I absolutely love the communication feature. I can send an email to all 10,000+ volunteers in our database with one click! The email/SMS feature is extremely helpful when we have last minute volunteer opportunities become available and we need them filled ASAP. Cons This is a great software and has really transformed our volunteer program. Any concerns or suggestions we have had are attended to quickly by VolunteerHub staff. No complaints - thank you! Review Source AK Amanda K. Director of Development Used the software for: ### "Stop Letting the Tail Wag the Dog and Use VolunteerHub" September 4, 2014 4.0 Before VolunteerHub, each call or email that came in from interested volunteers was receiving a personal response. Then I liken the next step to "pin the tail on the donkey", because you would tell them of opportunities guessing at which ones would be a good match. Time intensive, and not highly effective. Since VH, here's an actual example- Volunteer A calls and wants to do X. We don't really have a need for X. In the past we would either have to try to accommodate, or cut the volunteer loose. Now that we have VolunteerHub, Volunteer A calls in and is immediately directed to a list of current opportunities on the website. While X is not listed, Volunteer A found 4 other opportunities that he did like, and signed himself up to meet our actual need! Pros- We also use Blackbaud products and like the intentional product integration. We are a very complex organization, setting up multiple programs and sites. The software allows for this complexity all within the same database. We like the live support vs some of the competitors that require you to just read posts or email in for help. Cons- Lack of enough training time, and training seemed a little too flexible. "What do you need to know?" I don't know what I don't know. By the end of our given hours we hadn't covered some of the basic uses of the system. They have provided phone support, but reporting and exporting to me should certainly be covered during training. Everything is logged as an event. If you choose to automatically credit hours to volunteers, a simple 3 day drive would credit a volunteer with 72 hours, which skews reporting. We're getting to where we can't manually go in to fix these. Or tasks that could be done anytime- short of putting that in the description, it's confusing to volunteers. We have events with shifts of volunteers for child care. We'd like to have the ability to click on multiple groups/events and email all those volunteers one message. At this point, that is not easily done. We understand that continual product plans are underway, and any time we provide feedback on what we need, it is sent to development, so they are aware of the need for future roll outs. There may be a few cons, but we are pushing this product to the max. The freedom of posting our volunteer opportunities and allowing our volunteers to customize their experience based on what they want to do has taken our volunteer program to the next level. Review Source HM Heidi M. Volunteer Manager Hospital & Health Care Used the software for: 2+ years ### "Great platform for nonprofits" January 23, 2024 4.0 Pros ease of use, simple design, report functionality Cons some of the most useful functions are prohibitively expensive, especially for nonprofits--but you can still use the software to great effect without those features, so this is minor. Review Source JS James S. Coordinator, Community Relations and Social Impact Sports Used the software for: 1-2 years ### "VolunteerHub Review" May 5, 2020 4.0 VolunteerHub is a very easy, yet dynamic software to use. Although there have been minor difficulties to work through, our overall experience is fantastic. Pros VolunteerHub is a very easy platform to use from both an administrative and user standpoint. There are several features, such as instant registration, reminders, reporting, and new user registration that is very straightforward and easy to work with. Cons There are only a few minor difficulties with this software. Some problems arise with user log in, duplicating emails, and user "hour" view. Additionally, our users have to create multiple VolunteerHub accounts, if a partner non-profit organization also uses the software. This creates confusion and difficulty with our staff for registration and reporting hours. Review Source ES Eliza S. Grant Writer Civic & Social Organization Used the software for: 2+ years ### "VolunteerHub - customizable enough, with lots of usable features" March 21, 2015 4.0 Pros I like that our users can choose to view the opportunities in different formats (date, calendar, or grid) and can skip to a certain date in the future. I like that we can create a one-page user form, so our users can see all the information they're asked to provide before beginning to input information into the form. As an administrator, I like that we can choose which fields are optional and which are mandatory, that we can create template events that repeat themselves (we just change the date), and that we can embed hyperlinks within the event descriptions to navigate users back to our website. I like that we can reserve events for a group and give the group leader a join code, and then the group members can reserve spots within that group reservation, while general users can reserve the remaining opportunities outside of the group reservation. Once the event fills, it will say "full" if users claimed the spaces, or "reserved" if we the administrators reserve the spots for groups on their behalf. Cons It would be neat if VolunteerHub appeared to be seamlessly embedded into our website, so that it used our URL, instead of VolunteerHub's URL. Review Source LR Leslie R. Director of Organizational Development & Learning Individual & Family Services Used the software for: 6-12 months ### "Great investment!" April 30, 2020 5.0 Pros We operate a final pantry and homeless shelter and have approximately 450 active volunteers plus host about 75 volunteer groups a year. After a pretty exhaustive search, we settled on Volunteer Hub and signed on about 9 months ago. We absolutely love this platform. It's easy to use and has all the features we need. You can create templates, edit events in batches, and communicate directly with volunteers both individually and in groups from within the system. Their support team is amazing - from onboarding to regular support, they are responsive and helpful. We are very happy with the Volunteer Hub platform and team. Cons Volunteer Hub has a reporting function and you can download data to analyze it outside the system. We would like to be able to create custom reports which is not currently an option. The canned reports in the system don't always meet our needs. Review Source AV Alisha V. Program Director Non-Profit Organization Management Used the software for: 1-2 years ### "One stop shop for volunteers" April 15, 2021 5.0 We've had an excellent experience! This software has helped us in so many ways and the staff is very nice. Pros We love the points system, having your waivers in one place, e-mailing specific groups of volunteers, event sign up, handbook, it's really a one stop shop for all things volunteer! Cons It's not the best for at home volunteers logging hours. Review Source JA Jason A. Development Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Solid management software" May 6, 2020 5.0 VolunteerHub has been a great tool for staying organized with volunteers and data. Thanks! Pros VolunteerHub is great for storing detailed database on our volunteers. It's easy to use on their end and easy to manage on my end. Cons VolunteerHub is great as a database and management software, however volunteers can only find it with your organization's personalized link. Don't expect anyone to stumble upon your site when looking for a way to volunteer- you have to promote the software yourself. Review Source Similar Products Featured ## Related categories [Volunteer Management](https://www.capterra.com/volunteer-management-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.