# WAM Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WAM Software the right Waste Management solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79230/WAM-Hauler-Easy-Bill-Route/reviews --- WAM Software 4.6 (16) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WAM Software Ease of use 4.6 Customer Service 4.8 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AF Amy F. Office Manager Utilities Used the software for: 1-2 years ### "WAM software" December 10, 2019 5.0 We switched software right after a billing cycle from a software computer that just wasn't cutting it with our needs. \[SENSITIVE CONTENT HIDDEN\] were great in getting us transferred and up and going with only minimal issues. They were always there when I had any questions and still are a year and half later. There are some report forms that are already available and can be customized to your needs. Our billing time process alone has been cut in half. We have over 3000 invoices to generate and mail. It takes us just about 3 to 3 1/2 hours to print, stamp and have ready to mail as opposed to the former 6 to 7 hours. With all that WAM has to offer, it can be overwhelming, but it definitely has been improvement to our company. Pros There are many pros to this software. The ones that come immediately to mind are exceptional customer service, ease of use of software and availability of many standard reports as well as customized reports. I also love having the new option of texting my customers. I got a lot of response to a text message over leaving a message. Cons Honestly, I can't think of something that I like least about this software. Alternatives considered [Trash Flow](https://www.capterra.com/p/116609/Trash-Flow/) Reason for choosing WAM Software After looking at the overall functions and reviews, we decided WAM was the one that best suited our needs. Review Source HK Hamada K. Sales Telecommunications Used the software for: I used a free trial ### "Hamada " August 13, 2021 5.0 Good, easy, with a few missing tasks, but very good, easy. Pros This software is easy to use and easy to implement. It does everything we need Cons Lack of routing errors are sometimes made, data is not saved, and it's not often, it's been done once before. Alternatives considered [WAMAS](https://www.capterra.com/p/167604/WAMAS/)[WAM Software](https://www.capterra.com/p/79230/WAM-Hauler-Easy-Bill-Route/) Reason for choosing WAM Software Experiment and comparison, and you're the best. Review Source AP Aaron P. Dispatch / IT Utilities Used the software for: 2+ years ### "Old program trying to function in the Internet age" December 4, 2018 2.0 Pros Customizable reports, as long as tech support makes them for you Cons WAY too easy to make a mistake in this program, unfriendly tech support, takes 3 hours to run the routes. Handheld devices are almost useless. Review Source JA Jessika A. CEO Logistics and Supply Chain Used the software for: 2+ years ### "user friendly " October 16, 2025 5.0 I've used them for 15 years, and they've consistently handled everything we need in the waste industry. Pros I've worked with them for 15 years, and they've consistently met all our needs in the waste management industry. Their reliability, expertise, and commitment to service have made them an invaluable partner Cons Even with the time difference, their responsiveness was exceptional it was never an issue. They were consistently ready to assist without delay, and beyond that, they were always a pleasure to work with. Their professionalism and reliability made every interaction smooth and productive Review Source bF bonnie F. owner Construction Used the software for: 2+ years ### "Wam software is user friendly for both small business and big corporations" January 16, 2024 5.0 I'm probably one of WAM's oldest customer"s and they have always been wonderful, very helpful. Being a family business I was not trained in the beginning of using Wam so if I have something I don't think works for my needs they show or train me the correct way so it does. For years I just used Wam for billing. But now i'm learning routing and eventually even dispatching. We just started to this year to do e-billing which save alot of time and money. Pros I've used Wam many different ways being from being a larger a waste hauler, to now just doing portable toilets and rolloff dumpster. They are perfect for both uses. They always find was to help you be more organized and productive. Their one key billing is so easy. I don't think most other companies offer anything like it. Everytime I think they don't offer something its usually me just not remembering how to do it correctly. Cons The time change they are in Reno and I'm in CT. Reason for choosing WAM Software We looked into other company more resently with our business being just portable toilets and dumpsters thinking other companies might be more suited to smaller company and just those fields. But the ease of WAM stood out, the other companies seemed way to complicated. Review Source TC Todd C. Owner Utilities Used the software for: 2+ years ### "Very Happy" January 3, 2024 5.0 Product is great! Covers everything we do. Customer support is absolutely fantastic. Vey professional and courteous! Pros Ease of use Reliability Customer support \[sensitive content hidden\] going above and beyond to take care of us always. Thank you Cons Initial setup. We were very inexperienced but the WAM team came down and got us setup. Really not a con...more of us being new to industry specific software. We didn't know much back then. 20+ yrs ago Review Source GM Gina M. Owner Utilities Used the software for: 1-2 years ### "WAM Remarks" December 6, 2019 5.0 Solved my routing issues as I was routing through and excel spreadsheet. The ease of keeping track of customer's routing, invoices, notes, etc. are great! Pros Very easy to learn/use and work with. The routing system is so simple to use. Cons Really don't have any complaints and haven't found anything that I don't like about this software. Reason for choosing WAM Software First was the girls I spoke with at the Las Vegas trash convention in 2018 - they were so helpful, friendly and taught the software so well - And the support they give is second to none - I have never dealt with such a great team of tech support staff - they are the BEST! Review Source JS Jason S. owner Utilities Used the software for: 2+ years ### "Great Company and software" February 6, 2020 5.0 The software is exceptional and the support is amazing and really fixes things quickly Pros This software is easy to use and easy to implement. It does everything we need in our business. Cons Routing software is lacking and not easy to use. Review Source JV John V. President Used the software for: ### "Used WAM Hauler for 4 yrs, lots of detail, but worth it!" March 2, 2016 4.0 PROS: Tech support is very good. This program is very data intensive, asks for a lot of customer information resulting in vast analytical capabilities. Web based options for email, auto-pay and phone calling programs work well. Report availability is very broad, 100's of standard reports, and countless custom reports available. One Key billing is very fast. Nightly Automatic report queue run reports automatically. Program is very flexible and can be customized to your specific need. Tech support is available to write specific reports and customize program to fit your needs. Interfaces with Google Maps. CONS: Initial price may be higher than competitive programs, but you get A LOT for your money. Call Center and Email center programs need a working knowledge of Excel. Some minor quirks in operating the program, but nothing that training can't address. This is a program for serious operators, for smaller operators, perhaps WAM's other program, Easy Bill & Route, might be better, then, graduate to Hauler when needed. Review Source KH Kathryn H. Office Manager Used the software for: ### "Review of Service" May 3, 2016 5.0 It is always a pleasure working with the staff at WAM. They are always very friendly and helpful! I find your program user friendly. I will have to say Ashley and Ben are my two favorite! Please continue your high level of service. Review Source CN Char N. Secretary Used the software for: ### "This software was easy to learn to use, and gives me all the information I need for my customers." April 11, 2016 5.0 The WAM customer service people are great to work with, and return any calls in a timely manner. The program itself works great for me, and there are many ways to custom it's features to match what I need from it. Review Source PC Patrick C. Owner Used the software for: ### "Very willing to meet you needs for your business." March 1, 2016 5.0 Each garbage / trash collection / c&d / recycling business is ran differently. WAM can be customized to meets your needs. Tech support is outstanding! One of our best decisions we made to switch (17 years ago) Review Source NP Natalie P. Office Used the software for: ### "Trouble shooting our desk top hauler system." May 3, 2016 5.0 This program is very user friendly. The tech team is fantastic and very nice to deal with. They answer quickly and always have the answer we need!! Review Source SS Shari S. Owner Used the software for: ### "Easy Bill & Route easy to use" April 4, 2016 4.0 Overall good program. Staff is friendly and good at making us comfortable asking any question. It does almost everything we need. Review Source jG jessika G. manager Used the software for: ### "i love how fast there staff helps you " April 26, 2016 4.0 I enjoy knowing wam and its in and outs . my fav thing is that you can make reports like you want them to run !!!! Review Source FP Fran P. administrator/ cust rep Used the software for: ### "always a pleasure to work with them\*\*they are the best" March 4, 2016 5.0 very knowledgeable & always so helpful Review Source Talk to a Capterra advisor for free and get results within 15 minutes.