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Pros
The feature set is strong, the pricing is good not front running.
Cons
Also, no one is available on the weekends for emergency service. My current version is unstable and unreliable.
"Quality product, but you are strongly directed into their structure"
Overall: Overall, the experience has been good. We have implemented some additional structure that we were arguably missing before implementation, there are features that did not exist or did not work well in our prior platform (trade-ins, gift certificates, etc) that work much better in The Edge.
Pros: The feature set is strong, the pricing is good not front running. The forced structure can be both a benefit and a detriment, as there is less flexibility than might be nice, but it also forces structure that is quite possibly needed.
Cons: The migration from our original platform to The Edge was sold as a service that could / would be guided by the company, while it was, there were more components that did not migrate than were expected and the automated portion of the process (which you pay for, was not as automated as expected).
"Worst support ever! "
Overall: In the early days it was great. Very stable and problem free. Now it has constant updates to fix issues but these updates seem to cause more problems.
Pros: In the early days, it's reliability. Boy has that changed!
Cons: Terrible Customer service. Also, no one is available on the weekends for emergency service. My current version is unstable and unreliable.