# The Edge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is The Edge the right Retail POS System solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79243/EDGE/reviews --- The Edge 4.2 (15) [View alternatives](https://www.capterra.com/p/79243/EDGE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of The Edge Ease of use 3.7 Customer Service 3.8 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Edge reviews Information Technology and Services Used the software for: 2+ years ### "Edge reviews" March 12, 2021 5.0 Overall best experience with edge as i am using from more than 3 years. Pros I like the most about edge is it is user friendly for searching anything.The UI is good and I am using to check the responsiveness of my website which is helpful to me. Cons Nothing as of know.For searching anything and checking the responsiveness of website purpose i am using edge.So cant find any issues. Review Source LM Leigh M. Jewellery Claims Advisor Luxury Goods & Jewelry Used the software for: 2+ years ### "Quality product, but you are strongly directed into their structure" March 9, 2023 4.0 Overall, the experience has been good. We have implemented some additional structure that we were arguably missing before implementation, there are features that did not exist or did not work well in our prior platform (trade-ins, gift certificates, etc) that work much better in The Edge. Pros The feature set is strong, the pricing is good not front running. The forced structure can be both a benefit and a detriment, as there is less flexibility than might be nice, but it also forces structure that is quite possibly needed. Cons The migration from our original platform to The Edge was sold as a service that could / would be guided by the company, while it was, there were more components that did not migrate than were expected and the automated portion of the process (which you pay for, was not as automated as expected). Alternatives considered [Visual Retail Plus](https://www.capterra.com/p/130610/Visual-Retail-Plus/) Reason for choosing The Edge As described in the section about why we switched, The Edge appeared to be at least as good an upgrade and appeared to offer superior support. We also had the opportunity to takeover an existing implementation as a result of another business in our industry closing down, which offered a cost benefit. Review Source SW Sagan W. Manager Retail Used the software for: 2+ years ### "Maybe something great 20 years ago. Now a shell of it's former self" August 29, 2024 2.0 When I took over the business we used them. But found them to be extremely unhelpful whenever there was issues with their software that we were paying them for. They didn't have an easy way to move my company to the next step in it's evolution. And only wanted more and more money from me to solve problems they created. It was not at all a good experience, and even if we ever switch to another POS, (unlikely) it will never be back to the Edge. I will never recommend them to another jeweler. Pros It works fairly well for the niche industry we are in (Jewelry) hence why it is the industry standard Cons Constant crashes, unhelpful customer support, they have given my number out to other companies to harass me, and predatory pricing structure Review Source KH Kate H. Marketing Manager Retail Used the software for: 1-2 years ### "The Edge For Jewelers" May 18, 2024 4.0 Pros I love the Edge. The customer service is great. The client management features as well as the integration with clientbook is on par. They also work directly with our website platform. (Punchmark) Cons The interface is dated but other than that, I can't complain! I would love to see a redesign. Review Source MT MICAH T. ESTIMATOR Building Materials Used the software for: 2+ years ### "Great Product for Commercial Roofing" August 8, 2017 5.0 The Edge is the first and only estimating software I've used for our roofing company. I went to Florida for the 4-day training and learned the ins and outs, then I worked alongside our senior estimator for extensive practice. It took a couple months for it to become an easier, smoother experience. The databases are very well established with current roofing manufacturers. There are great features that can be utilized for each trade as well as job costing reports. All in all, I'm very pleased with The Edge. Although, I did have a more thorough training due to the fact that our senior estimator has used The Edge since MS DOS! Pros The Edge has many features to be utilized for whatever trade you're in. Customer support has always helped us out with any features we may have forgotten how to use. So many features to use. Cons The Edge has so many features and so many ways to tweak the software that it can be difficult to learn the program from scratch. That's not necessarily a con, but it makes it a little more intimidating to jump into. There have been very few bugs we've encountered, and those were very minor. The method version 10 used for saving and backing up files is a bit confusing if you ever need to use those files, but customer support can always help. Review Source LL Lisa L. Operations Coordinator Retail Used the software for: 2+ years ### "This is a great inventory software program." April 30, 2019 5.0 Pros We enter all the inventory into this software and it is integrated with QuickBooks. We are able to do inventory counts really easy through The Edge. It will then tell you what you are missing (hopefully none) and give you an accurate count. We also use it for our Point of Sale. Any sales we are able to run through The Edge and our merchant account is integrated also. We are able to run A LOT of different reports to give us the information that we need for our inventory purposes. They are always working on new updates to keep everything current. They are always available if you need any help or just have a general question. Cons It's not really a bad thing, but sometimes you have to wait for The Edge to fix an issue and that can be time consuming sometimes. That could just be me being impatient. :) Review Source FF Flor F. Financial Aid/Compliance Manager Education Management Used the software for: 2+ years ### "EDGE As a Secure Way To Store Sensitive Information" January 7, 2020 5.0 Easy to use and everyone who has secured opportunity to access find it very time saving to grab data or information whenever needed. Pros I am using this through our 3rd party servicer for financial aid, and I like it best for security measures making sure sensitive personal information are secured in this platform. Cons I did not find a tutorial, learned on my own figuring out. Overall, EDGE is still a good way way to collaborate information. Review Source VR Verified Reviewer Business owner Arts and Crafts Used the software for: 6-12 months ### "Easy store management " July 11, 2021 5.0 The ease of having everything in one program is great. Pros I like being able to keep track of all aspects of my store and business in one place, from inventory to sales. Cons There is nothing I can think of or any problems I have had with this program. Everything had been great so far. Review Source TS Thomas S. owner/President Luxury Goods & Jewelry Used the software for: 2+ years ### "Worst support ever! " June 18, 2019 3.0 In the early days it was great. Very stable and problem free. Now it has constant updates to fix issues but these updates seem to cause more problems. Pros In the early days, it's reliability. Boy has that changed! Cons Terrible Customer service. Also, no one is available on the weekends for emergency service. My current version is unstable and unreliable. Review Source VR Verified Reviewer Sales Professional Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Not good not bad" January 14, 2020 4.0 I had better experience with different platform product than Edge. Some aspects are good but the overall is not easy enough to get through. Pros I like the fact it show us when an action needs to be completed for the customer. The inventory aspect is also pretty wise and I like that. Cons It is too complicated in different point of view. You have to link orders, it is not easy to see through each sales from each associate... Review Source RK Rebecca K. Sales Associate Retail Used the software for: 1-2 years ### "Inventory Specialist" September 27, 2019 4.0 It was better than hand-written system we used to use! Pros I loved the customer favorites feature so we could show spouses exactly what their significant others wanted for a special occassion. Cons It was a bit bulky to and had too many fields for inventory entering. Review Source JT Jenny T. Sales Associate Used the software for: 2+ years ### "I don't have any major complaints with the software, but it could be a bit more user-friendly." June 4, 2018 4.0 Pros This software has all of the basic capabilities we needed, and it didn't take too long to learn the basics needed to ring up customers, log repairs, etc. Cons I used what I think was an older version (I'm sure there's something newer out now, so some things might be addressed), but I found it a little clunky. While it's not overly complicated, there are definitely things that could be streamlined. Review Source AL Alicia L. Manager Luxury Goods & Jewelry Used the software for: 6-12 months ### "Edge for jewelry is precise but crashes a lot " July 19, 2018 4.0 Overall Edge is good for jewelers but needs some technical improvements to prevent it from crashing. Pros We like that Edge offers jewelry specific features, such as appraisals and has fields related to Jewelery in the inventory section. Cons The Edge system seems to crash an awful lot. One day I was trying to put inventory into the system and it crashed every other item. Review Source BC Beth C. Luxury Goods & Jewelry Used the software for: ### "The Edge POS" September 30, 2014 4.5 Pros I like that it's intuitive; the categories make sense for both reporting and setting up. Cons The setup is very labor intensive, but it's worth it because in the end, you'll have your data exactly how you want it. I was unprepared with how many hours it would take to set it up for my stores. Review Source JA Jennifer A. Luxury Goods & Jewelry Used the software for: ### "Once you get it, you've got it!" February 11, 2015 4.5 Pros I like how it is organized, and the company is very helpful. Cons It would be nice to have access to past webinars for reference. Review Source Similar Products Featured ## Related categories [Jewelry Store Management](https://www.capterra.com/jewelry-store-management-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.