Who Uses This Software?

A law firm or business managing debt collections accounts including but not limited to credit card, commercial, medical, credit union, retail, subrogation, landlord/tenant, auto finance, and more.


Average Ratings

27 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • JST
  • www.collectmax.com/
  • Founded 1987
  • United States

About CollectMax

CollectMax from JST is a proven advanced software solution used by hundreds of collections law firms nationwide. CollectMax is the right fit for almost any practice, whether you manage 200 or 200,000 files. CollectMax is uniquely flexible and designed to be exceptionally user- friendly. Training new users is easy and purchasing CollectMax is easy, too: options include a monthly rental, and you can start with a basic package and add on as your practice grows. It's just that simple.


CollectMax Features

  • Agency Management
  • Auto Dialer
  • Automated Notices
  • Callback Scheduling
  • Client Management
  • Commission Management
  • Compliance Management
  • Contact Management
  • Credit Bureau Reporting
  • In-House Collections
  • Payment Plans
  • Transaction Management

CollectMax Reviews Recently Reviewed!

Great software and easy to use once you have been trained!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once I was properly trained, I have been able to use the product with ease. The accounting aspect to reconcile is really easy too.

Cons: If you enter a check from anyone and you might inadvertently enter it in the incorrect account, you cannot search for it unless it is in the account you entered it in to.

Overall: It makes my job easier when I can deposit money, write checks and reconcile the bank account with ease.

Simple yet complete

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software has it all. I am able to fun my entire business through it and it is cost effective and any issues that may arise are attended to immediately.

Cons: They try to fit all possible situations into the software, so it is not state specific. You will not use all of the fields, but the ability to input vital information to be able to share with your clients is amazing.

Overall: Cost savings and easy to use.

I use the software everyday and it's definitely helpful and relatively easy to use.

May 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: The thing that I most like about the software is the fact that is easy to use but it has all the tools you need.

All-Inclusive Collections Software

Mar 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and understand

Cons: Needs more accounting functionality

Overall: JST is by far the most usable software for collection law firms. I've seen other software (like CLS) and proprietary systems, which are just not as advanced. The one area that could be vastly improved is on the accounting side. The bank account reconciliation process is too time consuming and you cannot generate the reports that clients would want to see. Also, the invoicing features and reports could be more dynamic.

Recommendations to other buyers: No - In my opinion, it's the best product on the market

Just Amazing!

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Collect Max system has everything you need for any collection process or Litigation process. Also their Customer Service team is very good a getting back to you in a timely manner.

Very Happy!

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using CollectMax for 12 years and have done so at multiple offices. JST has many of the same employees that I dealt with the first time I purchased the software. The only negative I can say is that I wish they could give me some of my "wishlist items" quicker. But the truth is, they are always providing beneficial updates to what is already a great product.

Great Product

Mar 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of Use

Cons: Online capabilities

Overall: We have been using CollectMax for over 4 years and its a great Product. We use it for HOA collections and it allows our collectors to do their jobs with ease and cut down on simple mistakes. The best thing about CollectMax is the reliability, it rarely have issues and when it does, the customer support is outstanding!

CM Review - Moss Law Firm

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: MaxUpdater

Overall: CM is very versatile and easy to use. MaxUpdater is one of my favorite features of CM. It reduces hours and hours of manual work.

Collect Max

Feb 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I enjoy working daily with Collect Max and the support staff. Anytime I have questions or concerns, everyone in the office is very helpful.

jst review

Feb 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: i have been using this software for over 15 years now. its easy to use except for the inability to print one page off of the screen instead of god knows how many pages when your in a debtor account for example in the history screen

dellwo report

Feb 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: generally easy to use.

Cons: reporting through Internet Explorer may not be the most secure browser to use.

Overall: easy to use; excellent support staff when I need help. Will the program upload/download be moved out of Internet Explorer to Google Chrome at some point?

Recommendations to other buyers: no

Review Feb 14, 2017

Feb 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It has allowed our office to handle more cases and better serve our clients. I wish C/M offered group training classes for our staff.

Vendor Response

by JST on March 21, 2017

Thank you for your review. JST offers on-site training classes for your office as well as online training sessions. We would be glad to review these options with you to see if either would be suitable for your training needs.

CollectMax Review

Feb 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have had a very good experience with Collectmax it has very helpful with our collections and saves us time with payment processing. The reports that can be created from the system coincide with all of our clients needs.

Great Collections software

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using JST for over 10 years. I love how the technical support team listens to the consumer and constantly innovates and brings new features to best assist collectors to give them an edge in this dynamic, evolving and competitive market.

Good software system

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Real Time analytics require an ODBC or running large reports takes forever.

Overall: It is a good software system. Always incorporating new features. I really like that I can get a hold of the higher ups when I need too.

Customer support is good at fixing issues. My only complaint is that it sometimes takes a tech a few hours to get back to you. Not everything is an emergency and needs immediate attention but it would be nice to have the option to request immediate assistance when needed.

Max is the "best in class" of any dog show!

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Product and Management

Cons: Emergency Service. I am disappointed with how long it sometimes takes for JST to engage customers when their system is down. Certainly an area of opportunity.

Overall: I have utilized many different legal collection platforms but always come back to JST's CollectMax as my favorite. The reasons are that the program is the most user-friendly but the back-end functionality is flexible and advanced enough for a firm to make the program highly automated and efficient. With MaxPlans, Group Documents and other interfaces CollectMax could save a firm lots of money in staff salaries while keeping the clients happy in assuring compliance oversight.

To further enhance the experience the support staff are patient, friendly and extremely knowledgeable about their product.

Collect max review

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Does the Job

Cons: none

Overall: The software has worked great for our office. Customer support is the best. If the question is not answered when we call, we receive an answer within 24 hours. The support staff takes whatever time it takes to solve any problems

Recommendations to other buyers: Great customer support

Collect Max is a Great Product

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has a great check writing ability and easy to reconcile the bank account.

Cons: No way to search, to my knowledge, how to find a client, debtor, etc. check if entered in the incorrect account inadvertently.

Overall: My overall experience with Collect max has been great. One of the main functions it is lacking is the fact that I cannot search for a client's, debtors, receiver's check without knowing the actual file it pertains to. The issue for me is that if it is put in the wrong account then it is nearly impossible to find it without hours of searching especially after months of the deposit.

Recommendations to other buyers: Great product for the legal field and keeping files separated from each other in the manner our firm conducts business.

Vendor Response

by JST on March 21, 2017

Thank you for your review. If you have key information about the transaction entry you can run a transaction report or payment history report to discover the payment entry in question. Our Support team can review the on-screen selection criteria with you to show you how you can make this task easier.

JST Review

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Practicing Attorney using this software approximately 10 years. Best we have seen when comparing it to other software packages that other attorneys use.

Great system

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I have used CollectMax for over 10 years. I provides all the features my office needs for my collection practice.

GREAT! The system is the best that I have found and you are constantly working hard to improve it.

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility and ease of adaptation to my specific needs.

Cons: You need a fully integrated calendar system that allows lots of hearings to be noted at a particular time and place. It needs to have a sort feature on any time block. And, very important, it must have a universal search feature so that I can find a particular file wherever it is in the calendar.

Overall: We do not use all of the features on CollectMax as we no longer have telephone collectors. But we do use the system extensively for drafting documents based on templates. Nothing I have seen can match the ease of document drafting in CollectMax. Writing checks and keeping track of thousands of expenditures for court costs would be impossible but for CM. WE have 254 counties in Texas and many courts in each county. We have over one thousand courts in our database; we can make notes on each court's unique requirements in the system.
Tracking activities and follow up queues could be made a bit easier with your own calendar rather than trying to incorporate Outlook. Our calendar needs to have room for lots of matters set at the same time such as several dozen cases set on a hearings docket in state court or a Lift Stay docket in Bankruptcy Court. Within that time slot, you should be able to sort on a particular field. A universal search through the entire calendar for a particular file is essential. A huge inducement to use CM is that you are constantly listening to your customers and making improvements/adaptations to improve, improve, improve. Keep up the good work.

Recommendations to other buyers: You might want to prepare and offer some generic templates so that new users do not have to start from scratch.

Attorney at law

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The software has always been easy to use. Support staff has been there to answer questions when needed. Did the design of the software has been ahead of my needs. The designers have anticipated what I needed and supplied it. When I needed specialized software the developer spent the time to make sure that the software met my needs.

Overall Great

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: While there are a few features I would like to see included, Collectmax is a great program. It is expensive and the price was a turn off initially, but it is fairly intuitive and it works well. The layout, color scheme, etc. make it easy to work in for hours a day. It is annoying how it locks MSWord, a Preview option would be nice in the Form Creation.

Simple.Satisfaction

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly. Compliance driven.

Cons: Updates are often, if you're not renting can be costly.

Overall: In the collection industry, we often find ourselves worrying about non-fee generating activities. JST collectmax is a tool that simplifies the training needed for collectors, the data extraction tools allow for managers to get creative with certain account details when choosing which files to collect on and the compliance sections allow for you to properly share vital information with clients. You're able to upload images and voice calls directly to the file. A simple product that satisfies all of your business needs.

Recommendations to other buyers: It's the best out there

Powerful Software with Plenty of Features!

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Designed with best practices for firms in mind, and always developing new features.

Cons: The learning curve is rather steep, and some mistakes can be difficult to undo.

Overall: Our firm has been using CollectMax for more than 11 years, and I strongly recommend it for any firm with a collections aspect. The system is extremely capable, and with it, you can, reflect and manage your real-world trust banking, create flexible documents, print remittance checks with in-depth reporting, and document just about every detail of the legal collections process. There are many add-on modules that you can use to build the system out to cover as much ground as you like. The team at JST is always working on new features, and they take to heart the input they receive from their users.

A word to the wise:
You will get from this system what you put in. As with any powerful piece of software, training and understanding are crucial! You will most likely be managing a real-world trust account with it, and you do not want to have to work on correcting mistakes accumulated in ignorance. I have found time and again that CollectMax facilitates good business practices, so be sure to lay a good foundation as you incorporate it into your firm.

Recommendations to other buyers: This should apply to any software of this sort, but if you choose to deploy CollectMax, stay in touch with the JST support staff and make sure you understand *exactly* how the system will work to run your business. Work through every test scenario you can think of, and always ask questions before getting creative. Also, consider how you will handle separation of duties, as well as how communication among your users will be managed in the system.

Fabulous collection software!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using CollectMax for over 10 years now and we feel it's the best software out there for collections. We have had demos of other software but haven't found anything better than CollectMax. It's easy to use and very reliable.

**JST Makes Difficult Tasks Easy**

Sep 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User Friendly.
Compatible with Word.

Cons: Forms saved in Excel cannot be saved as a document.

Overall: Our law firm has been using JST since it was first launched. We have never considered switching software. JST is always improving their product and their support.

Recommendations to other buyers: I would suggest that you purchase the support software. The technicians are knowledgeable and can help solve most any issue. The upgrades are included.