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CollectMax from JST is a proven advanced software solution used by hundreds of collections law firms nationwide. CollectMax is the right fit for almost any practice, whether you manage 200 or 200,000 files. CollectMax is uniquely flexible and designed to be exceptionally user- friendly. Training new users is easy and purchasing CollectMax is easy, too: options include a monthly rental, and you can start with a basic package and add on as your practice grows. It's just that simple.
Provider
JST
Located In
United States
Foundation
1987
Open API
Unverified
Training
Live Online, Webinars, In Person, Documentation
A law firm or business managing debt collections accounts including but not limited to credit card, commercial, medical, credit union, retail, subrogation, landlord/tenant, auto finance, and more.
Content Source: CollectMax
Green rating bars show the winning product based on the average rating and number of reviews.
CollectMax Reviews
Pros
The system is very easy to use and the customer service/support staff is outstanding.
This software has it all. I am able to fun my entire business through it and it is cost effective and any issues that may arise are attended to immediately.
The best thing about CollectMax is the reliability, it rarely have issues and when it does, the customer support is outstanding.
A huge inducement to use CM is that you are constantly listening to your customers and making improvements/adaptations to improve, improve, improve.
Cons
I am disappointed with how long it sometimes takes for JST to engage customers when their system is down.
In the collection industry, we often find ourselves worrying about non-fee generating activities.
The learning curve is rather steep, and some mistakes can be difficult to undo.
You will most likely be managing a real-world trust account with it, and you do not want to have to work on correcting mistakes accumulated in ignorance.
"A subtle and professional way to collect debts"
Pros: CollectMax has the possibility to plan payment schedules and payment methods, this makes the process easier and increases compliance for our clients. This also manages transactions and every client detail you need. It is very easy to use and adapts highly to my needs and way of using. Reports can be slightly customized to my liking and are accurate as well. The product is very intuitive and advance.
Cons: Customer support is a problem with CollectMax, it is slower than what I intend it to be, especially during our first set-up.
"GREAT! The system is the best that I have found and you are constantly working hard to improve it."
Overall: We do not use all of the features on CollectMax as we no longer have telephone collectors. But we do use the system extensively for drafting documents based on templates. Nothing I have seen can match the ease of document drafting in CollectMax. Writing checks and keeping track of thousands of expenditures for court costs would be impossible but for CM. WE have 254 counties in Texas and many courts in each county. We have over one thousand courts in our database; we can make notes on each court's unique requirements in the system. Tracking activities and follow up queues could be made a bit easier with your own calendar rather than trying to incorporate Outlook. Our calendar needs to have room for lots of matters set at the same time such as several dozen cases set on a hearings docket in state court or a Lift Stay docket in Bankruptcy Court. Within that time slot, you should be able to sort on a particular field. A universal search through the entire calendar for a particular file is essential. A huge inducement to use CM is that you are constantly listening to your customers and making improvements/adaptations to improve, improve, improve. Keep up the good work.
Pros: The flexibility and ease of adaptation to my specific needs.
Cons: You need a fully integrated calendar system that allows lots of hearings to be noted at a particular time and place. It needs to have a sort feature on any time block. And, very important, it must have a universal search feature so that I can find a particular file wherever it is in the calendar.
"Max is the "best in class" of any dog show!"
Overall: I have utilized many different legal collection platforms but always come back to JST's CollectMax as my favorite. The reasons are that the program is the most user-friendly but the back-end functionality is flexible and advanced enough for a firm to make the program highly automated and efficient. With MaxPlans, Group Documents and other interfaces CollectMax could save a firm lots of money in staff salaries while keeping the clients happy in assuring compliance oversight. To further enhance the experience the support staff are patient, friendly and extremely knowledgeable about their product.
Pros: Product and Management
Cons: Emergency Service. I am disappointed with how long it sometimes takes for JST to engage customers when their system is down. Certainly an area of opportunity.
"User-Friendly Software"
Pros: The software is very user-friendly and intuitive. The reporting can be slightly customized to your liking and can be run frequently for small sets of data. The merge documents are very easy to set up and the interfaces are usually easily navigated.
Cons: Customer support is slower than I would like. An issue can go on for weeks and require numerous emails. Clients can get upset waiting for issues to be resolved. The MaxExtract and MaxUpdater interfaces aren't as intuitive as other areas of CollectMax. The banking and account features are not developed to a point where you can maintain all of your records withing CollectMax. The company should do some research on basic financial reports that most companies like to run and the requirements of IOLTAs. It would be impossible to even provide basic banking reports required for IOLTAs.
"Powerful Software with Plenty of Features!"
Overall: Our firm has been using CollectMax for more than 11 years, and I strongly recommend it for any firm with a collections aspect. The system is extremely capable, and with it, you can, reflect and manage your real-world trust banking, create flexible documents, print remittance checks with in-depth reporting, and document just about every detail of the legal collections process. There are many add-on modules that you can use to build the system out to cover as much ground as you like. The team at JST is always working on new features, and they take to heart the input they receive from their users. A word to the wise: You will get from this system what you put in. As with any powerful piece of software, training and understanding are crucial! You will most likely be managing a real-world trust account with it, and you do not want to have to work on correcting mistakes accumulated in ignorance. I have found time and again that CollectMax facilitates good business practices, so be sure to lay a good foundation as you incorporate it into your firm.
Pros: Designed with best practices for firms in mind, and always developing new features.
Cons: The learning curve is rather steep, and some mistakes can be difficult to undo.
