---
title: "Powerfleet Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Powerfleet Software - reviews, pricing plans, popular comparisons to other Safety Management products and more."
source_url: "https://www.capterra.com/p/266387/PowerFleet/"
page_type: "product"
language: "en"
---

# 

 Powerfleet Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 16, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Powerfleet

## What is Powerfleet?

Powerfleet redefines fleet safety with a combination of intelligent video, AI-driven analytics, and proactive driver coaching. VisionAI, an AI fleet dash cam, captures and interprets in-cabin and external footage in real time, detecting mobile phone use, drowsiness, speeding, and seatbelt violations. SafeGuard then delivers timely, personalized coaching to reduce risky behavior. Unity integrates these safety signals with broader fleet data, allowing teams to assess trends, take corrective actions, and measure the ROI of their safety initiatives. This closed-loop ecosystem elevates fleet safety from reactive to predictive and preventive. In addition to on-road risk mitigation, Powerfleet delivers robust on-site safety solutions designed for warehouses, distribution centers, and industrial environments. These include pedestrian proximity detection (PPD) systems, vehicle access control (VAC), and impact sensing technologies that reduce collisions and improve operator accountability.

## What is Powerfleet used for?

[Fleet Management](https://www.capterra.com/fleet-management-software/)[Trucking](https://www.capterra.com/trucking-software/)[GPS Tracking](https://www.capterra.com/gps-tracking-software/)

Top alternative

Featured

Overall rating

Based on 292 user reviews

Reviews sentiment

Positive

71%

Neutral

12%

Negative

17%

Pros & cons

Comprehensive fleet oversight tools

Reliable real-time vehicle tracking

Persistent unresolved technical problems

Inconsistent fleet management reliability

### Starting price

Free trial not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Powerfleet?[Manage this product listing](https://www.g2.com/products/powerfleet/claim_requests/new?auto=true)

Rating Breakdown

3.8

+−

Features3.5

Value for Money3.3

Ease of Use3.9

Customer Service3.9

Rating Breakdown

3.8

Features3.5

Value for Money3.3

Ease of Use3.9

Customer Service3.9

## Powerfleet Reviewers Verdict

Updated September 2026

AI summary

-   Powerfleet is a fit for companies seeking tools to monitor and coordinate vehicle fleets remotely.
-   Positive feedback centers around its fleet tracking features, customizable alerts, and remote management capabilities.
-   It helps buyers monitor fleet safety, stay informed about vehicle status, and automate routine fleet oversight.
-   Buyers should weigh a few practical considerations: users report difficulty with phone support, recurring bugs, and complex contract or cancellation processes.
-   Powerfleet works well for those prioritizing active fleet tracking and management but may not suit buyers needing responsive support or flexible contracts.

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Powerfleet

3.8 (292)

VS.

[4.5 (1,688)](https://www.capterra.com/p/138669/Motive/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.9 (291)

Ease Of Use

4.4 (1,688)

Value For Money

3.3 (139)

Value For Money

4.2 (1,554)

Customer Service

3.9 (275)

Customer Service

4.4 (1,625)

## Powerfleet alternatives

[3.7 (38)](https://www.capterra.com/p/175186/Transportation-Management-and-Trucking-Software/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

68%

of reviewers

rated it above 4 stars

[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)

[4.5 (1,032)](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)

[ISAAC](https://www.capterra.com/p/217412/ISAAC/)

[4.5 (39)](https://www.capterra.com/p/217412/ISAAC/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/217412/ISAAC/)

[PCS TMS](https://www.capterra.com/p/29249/Express/)

[4.2 (248)](https://www.capterra.com/p/29249/Express/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/29249/Express/)

[View all alternatives](https://www.capterra.com/p/266387/PowerFleet/alternatives/)

## FAQs about Powerfleet

Overview

### What problems does Powerfleet solve?

Powerfleet solves poor fleet visibility, unsafe driving, missed preventive maintenance, and inefficient dispatch by giving managers live vehicle tracking, breadcrumb history, driver behavior alerts, route planning, and service reminders. Fleet managers, dispatchers, field service teams, safety leaders, and operations supervisors use it to verify locations, improve billing accuracy, and recover stolen assets.

Answer based on 77 reviews

Overview

### Which roles and teams benefit most from Powerfleet?

Powerfleet is most used by business owners, executives, operations managers, dispatchers, and office teams that oversee vehicle fleets and mobile crews. These roles rely on it to track assets, coordinate scheduling and dispatch, improve field visibility, support safety oversight, and streamline day-to-day fleet operations and service delivery.

Answer based on 271 reviews

Overview

### What company size and industries is Powerfleet built for?

Powerfleet is built primarily for small businesses, which make up 81% of reviewers, especially in transportation, trucking, and railroad at 26% and construction at 23%. It also serves midsize and enterprise fleets managing mobile assets across field services, vehicle leasing, government, manufacturing, and energy, including oil and energy at 4%.

Answer based on 292 reviews

Features and Usability

### What are the key features of Powerfleet?

Powerfleet offers core GIS integration with geographic maps, plus fleet management features reviewers mention most: real-time vehicle tracking, location and speed tracking, trip history and breadcrumb trails, dispatch tools for unit location and ETA updates, and reporting for driver behavior, idle time, maintenance reminders, and route review.

Answer based on 56 reviews

Getting Started and Support

### What training and onboarding options does Powerfleet offer?

Powerfleet provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced walkthroughs for reviewing product features and setup steps.

Answer based on 8 reviews

Getting Started and Support

### What customer support options does Powerfleet offer, and how do users rate the experience?

Powerfleet offers email/help desk, FAQ/forum, a knowledge base, phone support, and 24/7 live representatives. Users describe support as professional, friendly, and often quick to help with setup or troubleshooting, but others report unresolved device issues, ignored follow-ups, weak billing communication, and a desire for clearer self-service forum and on-screen help.

Answer based on 22 reviews

Security

### How does Powerfleet handle data security and access control?

Powerfleet uses real-time vehicle and asset tracking, location history, and driver behavior monitoring to support safety oversight and confirm where equipment and staff are. Reviewers value the visibility and reporting for lone-worker and fleet safety, though one reviewer flagged a virus-protection conflict that required disabling protection and remained unresolved.

Answer based on 12 reviews

Features and Usability

### How well does Powerfleet handle reporting?

Powerfleet handles fleet reporting well for basic visibility, but customization and usability draw mixed feedback. Many fleet managers like the range of report types, scheduling, and historical trip data, while others find long monthly reports, slower report generation, limited customization, and occasional accuracy issues harder to work with.

Answer based on 44 reviews

Features and Usability

### How accurate is Powerfleet for location and speed tracking?

Powerfleet provides useful location and speed tracking for dispatch, safety, and driver accountability, but accuracy can vary. Dispatchers and fleet managers value trip history, route playback, POI alerts, and mobile access, while some teams report delayed updates, spotty connections, mapping errors, and inconsistent speed limit or event detection.

Answer based on 38 reviews

## Pros and Cons

Comprehensive fleet oversight tools

88% positive reviews out of 24

Most reviewers indicate fleet management enables effortless monitoring, reporting, and organization of vehicles from anywhere.

Persistent unresolved technical problems

83% negative reviews out of 42

Most reviewers describe bugs and issues as frequent, with slow resolutions and ongoing disruptions to daily operations.

Reliable real-time vehicle tracking

87% positive reviews out of 23

Most users report vehicle tracking offers accurate location updates, driver behavior insights, and simplified route management.

Inconsistent fleet management reliability

56% negative reviews out of 36

Some users report vehicle and fleet management suffers from unreliable tracking, delayed updates, and complicated vehicle selection.

## Features

AI summary

Based on 3,202 Safety Management reviews

Capterra data shows that buyers of Fleet Management software rank the following features as their top priorities:

-   **Vehicle Tracking** (**61%** of reviewers rated this feature as critical)
-   **Real-Time Monitoring** (**55%**)
-   **GPS** (**58%**)

Powerfleet supports all three of the features reviewers value most: **Vehicle Tracking**, **Real-Time Monitoring**, and **GPS**. Combined, these capabilities help businesses keep tabs on fleet activity, monitor vehicle status as it happens, and improve route visibility, allowing teams to make faster decisions, improve driver oversight, and manage daily operations more efficiently.

Vehicle Tracking

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Real-time vehicle tracking for monitoring location, route, speed, etc.

Real-Time Monitoring

3.8 (12)

58.33% of 12 reviewers that rated this feature as important or highly important

Active monitoring of systems, applications, or networks

GPS

3.2 (18)

55.56% of 18 reviewers that rated this feature as important or highly important

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

Mobile Access

4.3 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Mileage Tracking

3.2 (9)

44.44% of 9 reviewers that rated this feature as important or highly important

Log miles driven for tax deduction or reimbursement purposes

Status Tracking

3.7 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Track the status over time for a request, process, asset, or transaction

Powerfleet 72 features

Define levels of authorization for access to specific files or systems

Analyze circumstances of an accident and implementing corrective actions for future prevention

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Generate one-off reports that meet information requirements

Software program that continuously adjusts its behavior based on observed data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Track and manage adherence to policies for any service, product, process, or supplier

Configure existing workflows to meet your organization's needs

Import and export data to and from software applications

Track the management and flow of data throughout the organization

Graphical representation of data

Track item deliveries through dispatch notifications, status and location tracking, and ETA updates

Track all personnel who operate company vehicles

Receive and/or send email notifications for urgent updates, requests, or other information

Track employee schedules, availability, and performance across projects and tasks

Monitor fuel consumption and optimize fuel usage

Monitor and track fuel consumption and costs

Virtual perimeter for a real-world geographic area

Visualize locations on a map

Determines the location of a device using GPS or an IP address

Integration with geographic information systems

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

Information, data and reports that are being tracked over time

International Fuel Tax Agreement (IFTA) simplifies fuel tax reporting for trucking companies and carriers

Manage and track all disruptions and incidents

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Set up process for efficient load building, routing, and distribution

Identify the physical location of an individual, asset, device, etc.

Manage, maintain and track the performance of assets and equipment

Schedule predetermined or ad hoc maintenance services and labor requests

Log miles driven for tax deduction or reimbursement purposes

Access software remotely via mobile devices

Notifications via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Maintain records necessary for compliance with Occupational Health and Safety Administration requirements

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Predict future data based on historical data sets

Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Ability to record, store, update, and retrieve information

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Notifying as a warning or reminder of a potential or imminent hazard

Analyze potential risks across the organization

Initiate collection and analysis of known risks

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Track past routes to better plan and optimize repeat trips

Finding the most optimal routes for drivers based on various factors and constraints

Plan daily routes to optimize employee scheduling and provide directions

Identify and assess hazards to ensure the well-being of employees, assets, and the environment

The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery.

Allow users to access multiple services after entering their login credentials once

Track the status over time for a request, process, asset, or transaction

Set up connections to third-party platforms to improve business processes

Allows fleets and service businesses to track the condition of tires on their vehicles

Track employee/learner's progression through training programs

Create, store, and manage records of employee training, acknowledging understanding of processes, regulations, or safety standards

Record of trip details

Track and monitor how vehicles are used

Real-time vehicle tracking for monitoring location, route, speed, etc.

Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners.

Get Advice

We can help you find the software with the features you need.

Features

3.5 (156)

3.5

Based on 156 reviews

## Pricing

Value for money

3.3 (139)

### Starting price

Free trial not available

Value for money

3.3 (139)

3.3

Based on 139 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.9 (275)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.9 (275)

3.9

Based on 275 reviews

## User reviews

Overall rating

3.8

Based on 292 reviews

Filter by rating

5(128)

4(79)

3(35)

2(9)

1(41)

Mentioned topic

Sorted by most recent

Michael R.

President

Transportation/Trucking/Railroad

### "DO NOT BUY! WORST EXPERIENCE EVER!"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 8, 2026

Worst sales and tech support. DO NOT BUY THIS DEVICE. THEY WILL BLAME YOU AND NOT REFUND IT. They blamed me after giving me numerous API codes and closing my case before ever connecting. TOTAL JOKE OF A CLOWN SHOW

Pros

Nothing at all. They take your money and can't figure out why it doesn't connect after 2 weeks with the tech support circus.

Cons

No support or clue on fixing the issue of getting connected after 2 weeks. Never used and they won't offer a refund. Clueless support team and worthless salesman (\[sensitive content hidden\])

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

SHOP MANAGER

Construction

### "POWER FLEET GPS REVIEW"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 19, 2025

Overall, our experience with Power Fleet, has been good. I have been working with my Rep to try and keep everything user friendly for what I need. And the cost, compared to other GPS equipment, is considerably cheaper. Together we will overcome whatever challenges that arise in the new future.

Pros

The best part of Power Fleet is the overall value for the money. With all the features, location tracking, engine hours, the AEMP program that allowed me to add my equipment to the website, it is all good. Any problems are usually addressed in quick response time. The communication with my Rep is always on point.

Cons

One set back is the website, for reports, is Not very user friendly. I have to configure a few times to get what I need or call my Rep and ask her to run it for me. Then there is the contract and cancellation process. When we sell, or return, do not own something anymore it takes some time for it to leave my asset list. If the owner logs in, he asks why equipment is still there we do not have anymore.

Reasons for choosing Powerfleet

We have been with, now Power Fleet, since the old Trimble days. Pulse, and everything else that has come along since I started working with this in 2006.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

JB

Jason B.

Manager

Transportation/Trucking/Railroad

### "Great product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 14, 2025

Great customer service, solid products. Have been using their services for a few months. No complaints.

Pros

Easy to use, intuitive interface, great customer service. Not a single issue until now. Will keep using them.

Cons

No problems yet. Everything is working as it should. Good interface, no errors, no issues whatsoever.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BP

Brittany P.

manger

Restaurants

### "An amazing Software to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 20, 2025

I have had an great experience with the software

Pros

This software is amazing it allows me to see where my fleet is atall times and monitor the drivers

Cons

Their customer service can do alot better when customers call in

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RS

Regan S.

owner

Transportation/Trucking/Railroad

### "BE AWARE!!!"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 10, 2025

SOMEWHERE FAR BELOW POOR. Bad equipment. Worse service. Very shady, underhanded business practices to top it off.

Pros

Started with Big Road and "upgraded" to Fleet Complete. Bad choice!

Cons

BE AWARE!!! Along with below average hardware and software and poor customer service they are also a predatory company as we have just experienced. We signed a 3 year contract in May of 2021. We experienced a continual decline in the reliability of their hardware. Our trucks had continual connection issues. Customer service continued to get worse. We decided to cancel service in May of 2024 when our contract expired. I called numerous times and could not speak with anyone at Fleet Complete about this. All of my calls went straight to voice mail. I left numerous messages with Fleet Complete that we were cancelling the service. NO PERSON CALLED BACK to walk us through the cancellation process. So I sent an email that we are cancelling service. Now, Fleet Complete now has sent a COLLECTION AGENCY AFTER US CLAIMING WE OWE AN "EARLY TERMINATION FEE." THEY CLAIM THAT IN OUR ORIGINAL CONTRACT THERE IS FINE PRINT THAT STATES THAT "WRITTEN CANCELLATION NOTICE IS NEEDED 60 DAYS BEFORE CONTRACT EXPRIES OR THE CONTRACT WILL RENEW AUTOMATICALLY FOR 3 MORE YEARS!!!!!" THIS IS PREDATORY IN NATURE AND SHOULD BE ILLEGAL!!!! BE VERY AWARE BEFORE YOU SIGN A CONTRACT WITH THIS COMPANY!!!!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DC

Daniel C.

fleet manager

Oil & Energy

### "fleet manager"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

December 20, 2024

The experience with Fleet Complete was pretty good many years ago but in the last couple of years it was not the best.

Pros

Personalized customer service with one rep who helped us anytime we had an issue

Cons

The hardware MSG800 often failed and it took very long to get replaced by an installer

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 24, 2024

Thank you for sharing your experience. We’re glad to hear that our personalized support stood out and appreciate your honest feedback. Our team remains committed to continuously improving, and your insights help guide our efforts. We value your partnership and look forward to enhancing your experience further in the future. For support or any other inquiry, please contact us: https://www.fleetcomplete.com/company/contact/.

SJ

Sam J.

Office Administrator

Utilities

### "One of the Better Fleet Companies"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 30, 2024

Great experience using Fleet Complete. One of the better fleet-based organizations out there. I have used other ones and most of them are relatively similar, but this one definitely stands out. So easy to set up as well

Pros

I like all the features that are included like the tracking, the reminders, and even the warnings and speed limits you can set for your fleet. It keeps driving so much safer. It also makes it easier to schedule appointments for preventative maintenances

Cons

Sometimes the website can be a little difficult to navigate and the connections with the vehicle can be a little spotty sometimes, but overall it doesn't pose too much of an issue

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 24, 2024

Thank you for sharing your experience with us! We’re thrilled to hear how our features, like tracking, reminders, and safety alerts, have positively impacted your fleet operations. Your feedback on navigation and connectivity is greatly appreciated as we continuously work to improve. We’re delighted to be one of your top choices and look forward to supporting you even more in the future!

DG

Daniel G.

operations

Oil & Energy

### "fleet complete "

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

August 5, 2024

Fleet complete works for what it used for .

Pros

company vehicle tracking was very useful

Cons

sometimes it was hard to use the program

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 24, 2024

Thank you for sharing! We’re glad the tracking feature was helpful for your fleet, and we appreciate your support for Fleet Complete.

Chisam R.

Owner

Consumer Services

### "Sales Team Lied; Devices Stopped Working; Couldn't Cancel"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

August 2, 2024

Worst vendor I have worked with in all my years of business. I cannot recommend against them more highly. Horrendous experience.

Pros

Nothing. From Day 1, it did not have the functionality that was advertised.

Cons

The sales team lied through their teeth. I was told that I could either pay for the device up front or get the devices for free but sign a 3 year contract with an early termination fee. I chose to pay for the devices. However, in the fine print, they kept the early termination fee. The devices immediately did not have the abilities that were advertised. Support was no help. ~1.5 years in, devices stopped working one by one. Support was no help. When I tried to cancel, they wouldn't let me because I had an open support ticket (the fact that devices wouldn't work but they couldn't figure it out), so I was continually paying ~$340 / month even tho we transitioned to a different provider - because even the GPSs stopped working. Still got charged an early termination fee at the end of ~$1,400 even though I paid for the devices and was told I wouldn't and the only reason I was cancelling was because they did not work! Shameful. Support was horrible too, they would just transfer me to AT&T, which would transfer me back. Most recently, support calls won't even connect. It just asks for you to press a number for your desired language on repeat but never connects when you press it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 24, 2024

We truly value every customer’s insight and will use your feedback to drive future improvements. For immediate support, please visit our website to get in touch.

GL

GIRTS L.

Fleet controller

Construction

### "Best service "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 26, 2024

Pros

Technical solutions, technical support, customer service

Cons

The time it takes to create an individual solution. But the result is good.

Switched from

[Mapon](https://www.capterra.com/p/159116/Mapon/)

Communication problems and problem-solving with the previous service provider.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 24, 2024

We’re pleased our technical solutions, support, and customer service met your needs. We also appreciate your note on the time for individual solutions - your input helps us continue to refine our process. We’re honored you chose Fleet Complete and look forward to serving you even better in the future.

[View all Reviews](https://www.capterra.com/p/266387/PowerFleet/reviews/)

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