Fleet Complete

Fleet Complete


4 / 5
196 reviews

Who Uses This Software?

Fleet Complete solutions are suitable for wide range of industries with fleets, equipment and mobile workforce in the field, such as service, trucking, construction, oil & gas, delivery, etc.


Average Ratings

196 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Fleet Complete
  • www.fleetcomplete.com/
  • Founded 1998
  • Canada

About Fleet Complete

Fleet Complete is a leading global provider of IoT solutions in the connected commercial vehicle space and mobile workforce management. We help businesses improve dispatching, fleet tracking, regulatory compliance and in-field staff management to achieve optimal productivity of assets and resources. We are constantly enhancing our IoT platform to ensure our customers and partners benefit from the latest technology and industry-driven capabilities.


Fleet Complete Features

  • Dispatch Management
  • Employee Management
  • Fuel Management
  • GPS Tracking
  • Incident Reporting
  • Inspection Management
  • Inventory Management
  • Maintenance Management
  • Mileage Tracking
  • Motor Pool
  • Routing
  • Tire Management
  • VIN Lookup
  • Work Order Management

Fleet Complete Reviews Recently Reviewed!


Worth Every Penny, Every Day

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is simple and fast to use on my computer! I love being able to generate data for my IFTA reports each quarter and Fleet Complete breaks it down to a simple process that gives me an abundance of data I need!

Cons: I think the only thing would be from our mechanical side, of being able to install the trackers inside our garage and not outside in inclement weather. In order to register a connection we need an unobstructed signal from the satellite and being the garage gives a hindrance to it!

But all in all, if that is OUR only take back from a system that offers so much to us that is valuable, we would be stupid to go elsewhere!

Overall: Real time tracking, with the addition of Big Road all in the same system to access and monitor makes my life so much easier! With tracking in all vehicles, we had been able to use the tracking of not only location but asset speeds to help in an insurance claim that saved us serious money! Furthermore, the ability to track from mobile devices makes juggling loads and communication with customers a great resource!

The customer support has always been professional with us and very timely in their replies, but also our representative has been so engaging and touching base to make sure everything is going well!

Vendor Response

by Fleet Complete on March 06, 2019

Hello JJ! What an awesome and thorough review! We're so glad to know you are enjoying our products, as well as your interactions with our team. Being customer-centric is one of our core values here at Fleet Complete, so we're really glad you've noticed. Thank you for the excellent feedback and review.

Billing nightmare

Nov 29, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Value for Money

Pros: The Software is OK at best and GPS do not count on it

Cons: GPS is not accurate in all areas and does create issues when logging fuel, Billing is a nightmare our bills are always twice what we where told do not trust them if you have a large fleet and if you need to down size as we did they will bend you over before working with you and under no way will they work with you if you have to down size, all they want is there money. The account reps will not even take you calls any longer if you have billing issues STAY AWAY STAY FAR AWAY

Overall: not good and still not good

Vendor Response

by Fleet Complete on December 03, 2018

Hi Todd! We¿re sincerely sorry to hear about your experience with us and would like to thank you for bringing this to our attention. We¿d love to make this right and will be looking into your reported billing issues. Someone from our team will be in touch shortly to address your concerns. We appreciate your patience while we work to improve your Fleet Complete experience and would once again like to apologize for your understandable frustration.

Fleet Complete has been a nice solution

Feb 20, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The comprehensive application that comes with the fleet complete solution has been a major improvement over our last software. The GPS devices that are installed in our vehicles give us many diagnostic points that we then use to expedite repairs. The reporting that is offered in the application is superior to other products we have used in the past!

Cons: The cell coverage of the GPS units has been disappointing. Basically, we have some days were the GPS unit doesn't show up at all. The unit eventually catches up. I am hoping to see an improvement in this area in the future.

Overall: We are driving about 2.5 million miles a year with 220 vehicles. Fleet Complete gives us the ability to keep track of our vehicles, keep them on the road, and keep them safe.

Vendor Response

by Fleet Complete on February 25, 2019

Hi Zach! Thanks for the honest feedback. We will take this into consideration as we continue to improve our product. We're very pleased to know Fleet Complete has been able to help you track your fleet of over 200 vehicles throughout 2.5 million miles a year. We're grateful for your support and appreciate your review - Thank you!

Great software with a major flaw recently added. Huge mistake by Fleet Complete

Feb 07, 2018
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: PC software is feature rich and we love the client (POI) notification system. It sends our clients an email every time a truck arrives and departs from our client's property. The tracking is very accurate and comes with a host of features like idle times, hard braking, harsh acceleration etc. This allows us to "fine tune" our drivers.

Cons: The main issue with Fleet Complete is they recently changed their mobile app and made it completely useless. Their previous mobile app worked well and allowed us to quickly check on our drivers while on the go. We could easily switch from truck to truck with just a few taps on our screen but not with this new software.

The new app is nothing short of awful. (and that is being nice) We have asked them to bring back the old app but they outright refuse. Why on earth a company would take a perfectly good mobile app and revamp it into something worthless is beyond us.

If you are a business owner that is hands on and on the go and need to check on drivers remotely then stay far away from Fleet Complete unless they bring back their old app.

This has been such a huge disappointment I am now looking for new fleet tracking providers despite being a client of Fleet Complete for years.

Someone in the office dropped the ball and made a very bad decision.

I hope whomever made their mobile app so bad is quickly removed from the company and someone remakes it before they lose many clients.

Overall: Client notification system is our main benefit now. We use to be able to check in on drivers while on the go but since Fleet Complete completely ruined their mobile app the service is nearly worthless to us. The new app looks like it was developed by someone with no experience whatsoever in mobile application development.

We have a fleet of approx. 75 Service vehicle, most of which have a GPS device installed

Mar 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The pros are simple, Fleet complete allows me to know where my service vehicles are at and where they've been up to about the last three months if needed. If I have a Technician with a lot of what we refer to as inefficient travel time, i.e. he constantly takes longer to get to and from each job, it's remarkably easy for me to use Fleet complete and the Trip Replay fuction to go back over a specific period of time and see exactly where they've been and how long it took them to get there, even better, if there were any stops along the way. I compare that to their time sheets and I can quickly tell if a Technician is taking a few liberties on their reported travel labour. Fleet Complete shows you when they started their vehicle, when it started moving, what it's speeds were, what route was taken, arrival time, any time they went off course and how long for and any unexpected stops along the way.... basically everything you need to know if a Tech is reporting their travel and onsite time accurately. We have recently purchased a few new vehicles and the company made the decision not to install GPS devices and use Fleet Complete to track those vans, telling me that I could use the GPS data from their phone and out new Work Order system to get the same information. They were wrong. Fleet complete takes way less time to navigate and has substantially better data displayed in a much more user friendly way. The cons are that I still need to open Google Maps and use street view to see where some of those unplanned stops I mentioned are actually at.

Vendor Response

by Fleet Complete on March 31, 2016

Hello Darrin,

Thank you for taking the time to write this great review. Our customers' experience and testimonial are really important for us.

Regarding the cons, NOW WE HAVE GOOGLE MAPS! It means that now you have all you need in one solutions :)

Have a grerat day.

Pretty effective software

Feb 18, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It was easy to install in our trucks, and the drivers find it easy to navigate for the most part.

Cons: Once in a while it will switch the driver from off duty to on duty for no reason. It's an easy fix, but does take time away from the driver when they have to edit.

Overall: We had a lot of paper log violations before using Fleet Complete, it makes the driver aware of any issues before they occur.

Vendor Response

by Fleet Complete on February 22, 2019

Hi Duane! Thanks for the honest feedback and review. We'll be sharing this information with our Engineers so that we can continue to improve your Fleet Complete experience. We're thrilled to know you are able to use our software to help prevent violations and we hope you continue to use and enjoy our services in the future.

Fleet Complete is the way to go!

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and very good detail all the way around.

Cons: Could be a little more on screen help instead of Customer Service when questions arrive.

Overall: I am able to track my trucks and route them more efficiently.

Vendor Response

by Fleet Complete on March 06, 2019

Hi Elmer! Thank you for your excellent review. We currently have a new Training portal in the works, so we will be able to offer more comprehensive online materials in the near future. If you know of any specific topics you think we should cover, please let us know at feedback@fleetcomplete.com. We'd love to hear it!

Feedback

Feb 22, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Ability for detailed reporting.

Ability to preset peramaters.

Cons: Slow to update ( 2 minutes) We wish it could be real time

Costly in larger fleets

Vendor Response

by Fleet Complete on February 26, 2019

Hi Chad! Thanks for the honest feedback. Our team will use this information as we continue to make improvements to our service. Please note, you can always update the frequency of recording for tracking your vehicles in your DDS settings on the application. Please give us a call if you require any assistance with this at 1-800-220-0779 ext. 2. Hope that helps!

Capterra loader

We use Fleet complete for our sales and delivery routes and it is easy to use .

Jun 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use is great, allowing us to see and track all vehicles in our fleet. We can run a number of reports which help us manage our vehicles and personel.

Cons: Adding Points of Interest isn't as easy as we would have hoped and we would like to see more routing tools that can help with planning and efficiency.

Overall: Visibility to our vehicles and knowing how long each sales and delivery stop takes.

Vendor Response

by Fleet Complete on June 21, 2018

Thank you very much for your feedback, Mandy! It is very useful to our Product team to continue improving your user experience and your comments will be forwarded to them.

We are using Fleet for a small busy Courier service, the pro's outweigh the con's.

Aug 10, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It covers most of what we need well and the people at Fleet are great to work with. Auto dispatch to mobile devices helps cut down the 'noise' in the office by eliminating about half our phones calls compared to before using an auto dispatch.

Cons: There is some choppiness to data entry that could be made smoother, military time is not available and that would speed up data entry a lot. Also they have some glitches in the system that can be frustrating but it seems they are working diligently to correct them. We used their earlier version of Courier Complete for 10 years, that system was excellent and I'm sure this newer version will get there eventually too.

dylan nelson review

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: loved being able to see where my vehicle was at all times!

Cons: didnt like that we couldn't adjust the sensitivity for harsh cornering

Overall: great so far! no issues to report

Vendor Response

by Fleet Complete on March 06, 2019

Hi there! We can definitely help you change the sensitivity for harsh cornering. Please give our Support team a call at 1-800-220-0779 or reach us via email at support@fleetcomplete.com so that we can assist you in customizing your settings. We want to ensure your Fleet Complete solution is meeting your needs and we'd be more than happy to adjust this for you. Thank you kindly for your review, Dylan!

Fleet complete review

Feb 26, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like being able to see all of our vehicles on one map and being able to get real time data about where they are located.

Cons: I feel that the trip replay feature could be laid out better, I would like to be able to see a full display of multiple trips at once on the map rather than going through each trip at a time.

Overall: This has help us keep track of vehicle and drivers much better than our previous program.

Vendor Response

by Fleet Complete on March 06, 2019

Hi Debbie! We appreciate your honest review. I will share your feedback regarding trip replay with our Engineers so that we can continue to improve the Fleet Complete experience. You are always welcome to share any additional feedback and suggestions with us at feedback@fleetcomplete.com. Thank you!

Fleet Tracking

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloud based unlimited and automatic 24 hours by 7 Days a week

Cons: Interface a little difficult to navigate

Overall: Excellent!

Vendor Response

by Fleet Complete on December 13, 2018

Thank you, James, for your review. We appreciate your feedback. We're continuously working to improve your user experience with our interface.

For our operations, the software has been an amazing asset; Im am thankful to have this tool.

Mar 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: From the very beginning, my experience has been nothing but positive. I initially thought I would use the GPS to monitor driver after hours vehicle use, but it has been far more useful; We use it for client billing disputes, timesheet verification, scheduling vehicle maintenance and monitoring driver performance. But even better, one of my drivers was in an accident and he was rear ended. The other party clearly at fault, claimed the my driver did a U turn and cut in front of them, which was not true. They claimed bodily injury as well as vehicle damage. With help from customer service, I was able to prepare reports, such as "breadcrumb trail", "harsh corning" and "position" to give to the insurance investigator to negate this fraudulent claim. Without these reports, this claim could compromise our insurance as well as the drivers record. I never would have thought the program would help with accident investigations; just another benefit of having the Fleet Complete program. I also have to mention that the customer service team is amazing and very knowledgeable, I have never had a bad experience. The software itself is easy on the eye and very friendly to use. We are a small non for profit organization and investing in Fleet Complete has been a wise choice. Without hesitation, I would recommend Fleet Complete to any business big or small.

The GPS fleet tracking units worked at best only 50% of the time.

Jun 01, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The software seemed to work OK when and only when the GPS tracking units transmitted data correctly.....which was not often.

Cons: Software was OK, we had major issues with the GPS hardware installed in our fleet. The technical team admitted that they sold me an inferior, alpha product but would be happy to upgrade my fleet to the new units free of charge.....then they never contacted me. Poor product...Poor customer service. The 35 GPS units they sold me are now being used as very expensive paper weights. I am now contracted with another fleet tracking service that actually works.

Overall: Not a good experience with this company.

Vendor Response

by Fleet Complete on September 19, 2017

Hello David,

We¿d like to thank you for your feedback here. We regret to hear that you have had a less than perfect experience with our product. We work hard to resolve any technical issues our clients face. We take our clients¿ feedback seriously and we¿ll be looking into your account diligently to improve our services. Should you have any questions or concerns please email loyalty@fleetcomplete.com and one of our representatives will be in touch with you immediately.

Regards,
Fleet Complete Team

breadcrumbs

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: total ability to track drivers to and from locations

Cons: a little slow at times with loading bteadcrumbs

Overall: ease of use real time data

Vendor Response

by Fleet Complete on February 22, 2019

Hi Clifford! We appreciate you taking the time to leave us this review. We've noted your feedback regarding the breadcrumbs and will share this information with our Engineers so that we can continue to improve our service. Thank you!

Complete Failure

Dec 08, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: When it works the reporting is good. The application is so unreliable, I cannot depend on knowing where my vehicles are at any given time.

Cons: The application is a complete failure. Do not sign a contract. I have vehicles that have not reported for months. Even with replacement devices to upgraded technology, still no tracking available. I have ask for refunds for a vehicle that did not report for 3 months from March to June 2017. As of November still no refund.TOTALLY UNRELIABLE.

Vendor Response

by Fleet Complete on December 11, 2017

Thank you for reaching out to us and sharing your feedback here. We¿re sorry to hear that your devices are having some challenges. We advised our loyalty team of the issues you are having and someone from our Loyalty department will be in touch with you within the next 24 hours. In the meantime if you have any challenges please call our support team at 1-800-220-0779 x.2.

Thank you,
Fleet Complete Team

Terrible product and customer service

Dec 01, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing worked well

Cons: They cannot solve a problem that we have had since June at least. I have to keep calling them and re-opening the ticket. For some reason, they think that after I notify them of a problem and enough time has passed they feel they can give up and close the ticket.

Only works for one vehicle. Cannot schedule multiple vehicles separately.

Software is slow

Overall: The software is slow, really only works for one vehicle. We have been having a specific problem with the software since June and it is still not resolved despite having opened a ticket with them several problems. They seem sincere about solving the problem and then eventually forget about it. Thus begins the process of calling them again and trying to again to get it resolved. will be asking for a refund for the time we have had this problem. Maybe this review will get someone's attention that can actually push some buttons and get this issue fixed.

Recommendations to other buyers: Find another software

Fleet Complete Review

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All in one, easy to use GUI, along with a robust feature rich application

Cons: The only c"negative" aspect that I have with the program unless I missed it in the demo or the demonstrator did not have enough time to demonstrate, would be the ability to sanction certain assets via groups and assign users to those groups. As rep. have stated, they could clear a week for demo purposes and still not go through everything that Fleet Complete has to offer.

Overall: Quite Exceptional

Vendor Response

by Fleet Complete on March 06, 2019

Hi Dan! Thanks for the review and feedback. You are able to group the assets into Asset Types, and when making Security Profiles, you can make sure only certain Asset Types are visible to certain Users. I hope this helps answer your question but please give us a call at 1-800-220-0779 or reach us via email at support@fleetcomplete.com if you'd like further assistance. We'd be happy to help!

This program made it very easy to track our Fleet and price out jobs depending on time spent at each location.

Nov 07, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: This is a great program. Customer svc was very accessible and easy to reach

Pros: The ease of use. The interface is very easy to use and understand. The customer service was very helpful and accessible. The real-time tracking is on point and the maps are great.

Cons: I wanted a monthly summarized condensed monthly report of my Fleets activity but they are only able to send a very long report which is too time-consuming to read and decipher

One of the customer rep was very swift with a perfect solution to my issue with our fleet maintenance schedule.

Aug 02, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We love to be able to track our fleet and points of interest and we use the reports on a daily basis.

Cons: This program is not as easy as expected but we are not discouraged because of great customer support.

Vendor Response

by Fleet Complete on December 11, 2017

Dear Marla,

We are very happy to see that you are making the most of your fleet tracking system! Please don't hesitate to contact our team for any follow-up training requests!

Warm regards,
Fleet Complete Team.

We continually have software issues. Tech support advises us to reload the software, weekly!

Mar 08, 2018
3/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Different colors on maps for types of vehicles which is helpful in readily identifying the fleet.

When I need it. I have to reload it. Not very dependable if takes such an effort! I haven't had this problem with other tracking packages we have used! They continually advise me to remove the software and reload it, but I have other things to do. I am going to have to look different supplier!

Cons: When I need it. I have to reload it. Not very dependable if takes such an effort! I haven't had this problem with other tracking packages we have used! They continually advise me to remove the software and reload it, but I have other things to do. I am going to have to look different supplier!

When I need it. I have to reload it. Not very dependable if takes such an effort! I haven't had this problem with other tracking packages we have used! They continually advise me to remove the software and reload it, but I have other things to do. I am going to have to look different supplier!

Vendor Response

by Fleet Complete on March 16, 2018

Thank you for your honest feedback, we appreciate it. We continue to improve our software to match our customer needs. We do offer virtual training to ensure you get the most out of our products and to guide you through some of the processes involved, so please don't hesitate to reach out to us.
https://www.fleetcomplete.com/en/support/training/

Asset trackers do not work most of the time.

Sep 22, 2017
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: Customer service pick up phone immediately. But most of the time they are unable to resolve the issue.

Cons: When devices stopped working(which is most of the time), it is big hassle to fixed them. I shipped two defective devices back in July, 2017 and still have not received any replacements yet. I called Customer services several time and every time they promise to call me back. But nobody called me back about this issue.

Overall: Do not get this software of hardware. Do not work properly most of the time.

Vendor Response

by Fleet Complete on October 05, 2017

Hi Kulwinder, Thank you for reaching out to us. Our L&R team has just been in contact with you and you will be receiving new units and they will also be installed by professional installers. Should you have any further questions or concerns please email us at loyalty@fleetcomplete.com

Thank you,
Fleet Complete Team

Survey

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great Trackability and Scaling, Ease of use

Cons: I currently do not have any issue's with the software

Overall: Great

Vendor Response

by Fleet Complete on March 06, 2019

We're thrilled to hear everything is working smoothly for you, Angela! Thanks for taking the time to leave us this review. We hope you continue to use and enjoy your Fleet Complete solution in the future.

Has been a very helpful tool.

Jun 09, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great Reports, Easy to use tracking, detailed street maps, stores GPS data making driver reviews a lot easier to perform

Cons: Speeds for several streets in the Albuquerque and Rio Rancho areas need to be updated as far as speed, less a software and more a hardware issue but GPS often place our truck on a side street rather then the street it is traveling down

GPS sytem does not track in real time if it tracks at all. Phone app only works half the time.

Dec 22, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: There is nothing good I can say about this company. They will not let you out of your contract even though they do not hold up there end of the contract. When trying to get out of the contract since the system wasn't working properly I got the run around. They put me in touch with four different people. They also told me they would contact me in 48 hours but after a week of waiting I had to contact them.

Cons: Was mislead by the rep that it tracks in real time. The devices don't even track my trucks. Very unreliable. I've used other GPS systems that are MUCH more reliable.

Vendor Response

by Fleet Complete on December 28, 2017

We are sorry to hear about the challenges you¿re experiencing. Our Loyalty and Retention team is currently assisting you to resolve your concerns. Thank you for taking the time to provide your feedback, we take it very seriously and will do everything we can to help you.

Fleet Complete Puts Us Above The Competition

Mar 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The Driveway Doctor is a residential and commercial asphalt, interlock and concrete sealing company. In the winter we provide snow removal services. Fleet Complete has put us well ahead of our competition. At any time we are able to find pinpoint locations of our trucks and give clients accurate ETAs for their service calls. In the winter Fleet Complete really excels however with their POI (Point of Interest) notification system. Our trucks automatically email our clients when our trucks arrive at their location and depart. This gives our clients a peace of mind while at work or on vacation that no other company without Fleet Complete can provide.

We are a very successful company with an impeccable reputation but Fleet Complete just put us one more step ahead of our competition.

Thank you fleet complete for your excellent product and world class customer service.

John Marshe

President

TheDrivewayDoctor.ca

Getting Better

Jan 08, 2019
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The service seems to be improving over time and allows us to track our teams affordably.

Cons: We've experienced a lot of glitches and have had trouble getting help from the support team in the past. We hope that these issues are resolved with the recent updates now implemented.

Vendor Response

by Fleet Complete on January 09, 2019

Thank you for your feedback, Nikki, it is very valuable to the improvements that we make day in and day out.

The Technician was very friendly and helpful

Aug 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility to be able to see where all my vans are and keep track of all the systems. This is a deal for our business and give us the advantage to be able to correct where any one is in default. Nothing to not like. The program speak for its self. Lots of training is provided and the management at Fleet Tracking is very helpful whenever there is any issues.

Vendor Response

by Fleet Complete on September 19, 2017

Dear Mr. Menendez,

Thank you kindly for your great review! Please don't hesitate to contact us for any of your asset tracking and fleet management needs.

Impressed!

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Effectiveness.

Overall: Researching movement for one of our vehicles and when I clicked for the Breadcrumb trail no data was showing - tried many times throughout the day but still no data. Called customer support and within minutes a very genial technician assisted me and promptly homed into what had been causing the data void - it was not the system malfunctioning - it was me!! Many THANKS - with appreciation, LindaDawn Lane - Office Manager.

Power user

Feb 23, 2019
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The web interface, We like using this even is lacking some important functions

Cons: The API poor instructions and support

The API needs to be updated and taken care off

Vendor Response

by Fleet Complete on February 26, 2019

Hi Alberto! We appreciate the review and feedback. If you require any assistance with our API, please feel free to reach out to fcapi@fleetcomplete.com and we would be more than happy to assist you. Thank you!

Accurate Fleet Visibility

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One is able to see the location of vehicles, the progress, see all vehicles and their routes and monitor their movement in real time.

Cons: The mobile application keeps failing hence tracking becomes difficult.

Overall: The software has really helped us monitor fleet on the ground and control all activities with ease using mobile devices . Field staff management, job allocation to idle drivers has been made easy.

Vendor Response

by Fleet Complete on December 10, 2018

Thank you very much for your review! Please reach out to us with regards to the application problems you're having, and we'll do our best to fix it for you.

Small Company

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick installation

Web based metrics

Real time information

Ease of use

Report flexibility

Cons: Have experienced no issue with the system from installation, training and daily usage--perfect service

Overall: Enables constant and accurate contact with employees

Improves productivity

Vendor Response

by Fleet Complete on February 22, 2019

Hi Harold! We really appreciate the excellent feedback and are happy that you are enjoying your Fleet Complete service. We hope you continue to use and enjoy our system in the future. Thank you!

awesome

Aug 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: awesome program, I have nothing bad to say about it....makes our job of managing our fleet too easy.

Overall: all the benefits of reporting timely to the authorities.

Vendor Response

by Fleet Complete on September 19, 2017

Dear Mr. Gonzalez,

Thank you for your awesome review of our fleet management software!

We work very hard to offer the most seamless experience possible for all our users and we very much appreciate the time you took to let us know that you are finding our fleet tracker system helpful.

Great customer service!

Mar 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great customer service, he was very friendly and knowledgeable. Answered all my questions and the one he wasn't sure about, he called me back within a few minutes with the answer. I was hesitant about this service at first, now I would recommend to anyone.

Vendor Response

by Fleet Complete on December 11, 2017

Dear Sheila,

Thank you kindly for the great feedback!
We are happy that our systems are helping your business to succeed! Please don't hesitate to contact us directly for any questions.

Happy holidays,
Fleet Complete Team

HORRIBLE TERRIBLE HORRIBLE PRODUCT

Nov 09, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: TECH SUPPORT IS TERRIBLE

Cons: TECH SUPPORT IS TERRIBLE

Overall: Works intermittently and when I call customer service they give you substandard service. I am not happy at all with this program or the service I have gotten from their tech department.

Recommendations to other buyers: STAY AWAY FROM IT

Vendor Response

by Fleet Complete on November 28, 2016

Vawn, we sincerely apologize for the challenges you have been experiencing. Our technical support team is activity working to resolve these problem to your satisfaction.

Nice Tool to Have

Jan 05, 2017
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Full fleet tracking. The accuracy of location is great.

Cons: Crashes, fleet and/or map doesn't load sometimes.

Overall: Overall it is a great tool for tracking your fleet. I often have an issue with it not loading properly or crashing on me but it usually works with a restart. An app is a nice option but not very user-friendly. I find I don't use it unless I have to.

Recommendations to other buyers: App needs improvement.

Awful. Odometer Reading is never correct. Tracking works very well

Mar 01, 2018
2/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Tracking the truck all day long is the best part of this program. It is the only feature we find that functions most of the time. The odometer reading is TERRIBLE. INCORRECT DAILY.

Cons: Odometer readings on all the trucks are incorrect daily. We make weekly phone calls to get the reading correct, spending hours at a time. Only to find the problem reoccurs again the next day.

Overall: Allowed us to cross the border as an AOBRD operator, however, the Odometer readings are incorrect daily. Speak to customer service weekly, yet to find a solution. Have been using it for over 3 months.

Vendor Response

by Fleet Complete on March 13, 2018

Dear Rani,

We sincerely appreciate your feedback. We are sorry about your experience with Fleet Complete reading the odometer readings. We have escalated your issue to our R&D department, so they can get to the root of the problem. We are working on solving the issue and will contact you once it has been resolved.

Capterra loader

Awesome product and service!!!

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and functionality. It works extremly well

Cons: reporting times were very long and annoying

Overall: It is awesome. I'd write home about it!

Vendor Response

by Fleet Complete on February 22, 2019

Hi David! Thank you for the kind review. We're grateful to have your seal of approval - It really means a lot to us here at Fleet Complete! We look forward to continuing to provide you with excellent products and services in the future.

Deputy Chief

Feb 26, 2019
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I actually works . And it hasn't when down since we installed it

Cons: There is no quick refresh to update fleet positions. And you can't zoom in and out with mouse. It needs to show direction of travel when you click on a fleet truck. I know there is a option to show a arrow instead of the icon but that's not what I'm talking about

Overall: I like it but there need to be a way for us to customize to our needs and wants

Vendor Response

by Fleet Complete on March 06, 2019

Hi Steve! You can always update your DDS settings in the application to report your fleet's positions more quickly. As for showing the direction of travel, you will be pleasantly surprised to know this is already available on our latest update of our web application. You can visit www.web.fleetcomplete.com to take advantage of this feature. I hope that this improves your experience moving forward. Thank you very much for your honest review and feedback.

Same as before

Dec 27, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: Watch the video on Utube that you direct us to learn how to get the fuel tax report. It flies through too fast. When I push the timeline cursor back to the beginning, a Christmas decoration video comes on.

Overall: I wrote in that I only get Report Schedules when I click on Reports on the ribbon toolbar. I do not get Fleet like Help shows. I still only get Report Schedules. I have used a lot of financial programs through my 30-year career. This is the most difficult one to plod through. JD Edwards on green screen in the 90's was easier to get up and running on. I used this in October for my third quarter report. At this time of the year, I need to get the data without a lot of webinar watching.

Vendor Response

by Fleet Complete on January 04, 2017

Dear Customer,

We always value customers who are keen to give us their feedback. We were able to determine that that our website was encountering technical difficulties. With our commitment to provide exceptional service one of our consultants has already provided you with guidance and support materials. We have also ensured that our website is displaying our latest Reports video. To avoid a similar inconvenience in future we recommend scheduling a complimentary online training session by submitting a request at http://www.welcometoattfleetcomplete.com/one-on-one-sessions. Thank you again for your helpful comments and we look forward to serving you in the near future.

Good, but broke my trucks

Dec 01, 2016
2/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Accuracy of GPS

Cons: Kills vehicles

Overall: The software is great. Used it for about 2 years and in that time it broke nearly half our fleet. The GPS is constantly draining off the battery and within 2 years half our fleet of BRAND new one-ton trucks had to have their batteries replaced.

Also, one GPS unit actually interfered with the trucks computer system and cost $900 to diagnose and figure out that unplugging the Fleet Complete system fixed everything.

Overall, it's a fine system if you feel like constantly repairing vehicles.

A Useful Tool

Feb 23, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: We were a bit hesitate when we first began with Fleet Complete, but the ease of use of the software was great. The tracking system fits well with our safety program, allows us to see where our assets are at all times, provides peace of mind for working alone. We have expanded the use by setting up POI's, this provides data as to how much time is spent at each project, thus assisting with financial reporting and contract negotiations. The reporting tools are great, allows us to bring up summaries of activity from 6 months ago. Provides facts to back up driver complaints, gives the real story, good or bad. Definitely a great investment.

Dont get set up with this guys. Will steal your money. WARNING!! They are better option out there

Feb 26, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: Everything Is wrong. Most of the time with error.not connecting etc. Do not recommend this fleet complete not even to my worth enemy.that bad its. Specially for the cost. Spending about 112 a month per truck. When i was told that it was 36 a month. Scam. There are some other provider out there for a fraction of the price. Don't believe on this guys. Not trusty.W A R N I N G!!!

Overall: Scam. Criminals. They are stealing my money. Will cancel asap. Wont recommend at all. Not even for a second

Vendor Response

by Fleet Complete on March 13, 2018

Dear Omnevis,

Apologies, there seems to have been a misunderstanding. We do provide a list of all of our charges in our contracts upon signup with a provider. If you are just paying for tracking, it is quite affordable. If your bill includes tablets, it will be higher. We will have a Senior Specialist call you about this.

I couldn't do my job without it.

Mar 17, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: The point of interest function is one of the most essential function I use. Its great for getting a more detailed summary of a vehicles trip history and to filter out unwanted locations. If there was a way to generate a report for a POI that indicated all of the vehicles which had been on site for any given time period it would be a big help. Maybe there already is a way to do this but sometimes I don't have the spare time to learn the different functionalities of the software. Overall, the software accomplishes everything I need it too and I continue to find new features which help me perform my responsibilities more effectively.

Capterra loader

Do not use if you need live tracking!

Dec 20, 2017
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nice interface on PC, Plotting Points on the map is nice. Geofencing if you need it. Poor customer service and locked in contracts.

Cons: First, the delivery was delayed by about 1.5 months, then the equipment we received required professional installation, it was not plug and play. The interface was lovely, unless you are using a phone app or a macbook. It only works with the nice interface on a PC. The vehicle diagnostics is not available. We cannot get live vehicle tracking.

Overall: Occasional vehicle tracking. But I needed LIVE vehicle tracking.

Vendor Response

by Fleet Complete on December 22, 2017

We strive to provide best possible service and honest feedback from our customers helps us improve on our product and service. Our Loyalty team will be reaching out to you today.

Thank you,
Fleet Complete Team

Powerful software with a couple of minor problems

Mar 17, 2016
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pros: Great for tracking activity or locating a stolen vehicle

- Allows us to follow drivers paths to plan best routes for future trips.

Cons:

- Bing software doesn't recognize many areas and speed limits are often wrong (For example right outside our door)

- Often software causes a speeding infraction if you come to an intersection where the speed is different on the adjoining road.

Can't Export Power Reports so what is the point of having them? I have to export data to Tableau from 2 different reports to get the data from the Power Reports into a visualization I can share with management

Nothing But Problems

Dec 23, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: nothing because it is flawed. doesn't work most of the time

Cons: nothing because it doesn't work most of the time.

Overall: Typical ATT, no good, nothing but problems. If we weren't under contract we'd get rid of it. Terrible. Customer support can't fix it. Same old excuses. Have to call just about every day. Doesn't work most of the time.

Recommendations to other buyers: Quit selling the product. You're stealing from the customers.

My Experience

Mar 16, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been in a few situations where I have found myself calling the technical support line on more than one occasion...in one day!! All of the customer support members I have dealt with to date have been great to talk with and they really do know their stuff. Their direction in leading me to very specific information in our account has always been spot on even when my explanation doesn't always make sense.....them seem to figure it out. I have recommended Fleet Complete to a few of my colleagues and will continue to do so. Thank you for your support when it has been needed.

Easy to use tracking software with a few kinks.

Mar 05, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The real-time tracking helps to know where our technicians are, as well as verify their time sheets on a day to day basis.

Cons: The reports over a longer period (weekly or monthly) can be a bit tougher to sift through, though give a good overview.

Overall: Daily tracking and verification of submitted time sheets via tracking.