--- title: "Visual Queue Network (VQN) Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Visual Queue Network (VQN) Software - reviews, pricing plans, popular comparisons to other Debt Collection products and more." source_url: "https://www.capterra.com/p/79360/VQN-Agency/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Visual Queue Network (VQN) Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Visual Queue Network (VQN) ## What is Visual Queue Network (VQN)? VQN provides professional debt collection/recovery/compliance features for Financial Institutions and Health Care Receivables Management. The VQN Product Suite is developed in Microsoft .NET and is seamlessly integrated to Microsoft desktop tools. VQN reports manifest as Excel files and VQN letters as Word Documents. VQN now leverages cloud services for leveraging cloud communication channels like SMS and email. ## What is Visual Queue Network (VQN) used for? [Debt Collection](https://www.capterra.com/debt-collection-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 87% Neutral 13% Negative 0% Starting price $10000 One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Visual Queue Network (VQN)?[Manage this product listing](https://www.g2.com/products/visual-queue-network-vqn/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Visual Queue Network (VQN) 4.3 (23) VS. [4.9 (41)](https://www.capterra.com/p/254642/HES-LoanBox/reviews/) Starting Price $10000 One Time Starting Price $75000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (23) Ease Of Use 4.9 (21) Value For Money 4.4 (20) Value For Money 4.9 (16) Customer Service 4.7 (22) Customer Service 5.0 (16) ## Visual Queue Network (VQN) alternatives [DebtView](https://www.capterra.com/p/140575/DebtView/) [4.4 (21)](https://www.capterra.com/p/140575/DebtView/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140575/DebtView/) [Gaviti](https://www.capterra.com/p/169544/Gaviti/) [4.5 (91)](https://www.capterra.com/p/169544/Gaviti/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169544/Gaviti/) [Collect!](https://www.capterra.com/p/66949/Collect/) [4.7 (70)](https://www.capterra.com/p/66949/Collect/reviews/) Starting price $699.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/66949/Collect/) [Moonflow](https://www.capterra.com/p/10011036/Moonflow/) [4.8 (29)](https://www.capterra.com/p/10011036/Moonflow/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10011036/Moonflow/) [View all alternatives](https://www.capterra.com/p/79360/VQN-Agency/alternatives/) ## FAQs about Visual Queue Network (VQN) Overview ### Which roles and teams benefit most from Visual Queue Network (VQN)? Visual Queue Network (VQN) is most used by collections managers, special assets leaders, and default servicing teams managing delinquent accounts, assignments, and recovery workflows. Mortgage workout specialists and loan adjustment officers use it to prioritize cases and track actions. Vice presidents, directors, and IT managers oversee portfolio activity, team queues, reporting, and system support. Answer based on 23 reviews Overview ### What company size and specific industries is Visual Queue Network (VQN) built for? Visual Queue Network (VQN) is designed for banks, financial institutions, and health care providers of various sizes, including organizations that need queue management and customer communication tools. It is especially suited to sectors that handle high-volume service interactions and use SMS and email as communication channels. Features and Usability ### What are the key features of Visual Queue Network (VQN)? Visual Queue Network (VQN) offers alerts and notifications, auto-dialer, automated notices, and callback scheduling for outreach and follow-up. It also includes client and contact management, payment collection, payment plans, risk assessment, compliance management, historical reporting, workflow management, data import/export, and third-party integrations. Integrations ### Which third-party tools and platforms does Visual Queue Network (VQN) integrate with? Visual Queue Network (VQN) integrates with Fiserv. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Visual Queue Network (VQN) offer? Visual Queue Network (VQN) provides in-person training, live online sessions, and documentation to help teams get started. In-person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced review and later consultation. Answer based on 2 reviews Getting Started and Support ### What customer support options does Visual Queue Network (VQN) offer? Visual Queue Network (VQN) provides email/help desk, phone support, and 24/7 live rep assistance. Users describe the support staff as committed and always available, with periodic conferences also helping customers learn about updates and exchange feedback about the system. Answer based on 1 reviews ## Features AI summary Based on 273 Debt Collection reviews According to Capterra reviewers, these are the debt collection features buyers prioritize most when evaluating a solution: - **Reminders** (**86%** of reviewers rated this feature as critical) - **Accounting Integration** (**62%**) - **Electronic Payments** (**58%**) Visual Queue Network (VQN) focuses on other capabilities that reviewers also consider important, including **Payment Collection** (**59%**). By supporting payment collection, the product helps businesses process incoming payments more efficiently and keep recovery efforts moving, giving teams a clearer path to manage outstanding balances and improve cash flow. Payment Collection 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Tracking, managing, and initiating the transfer of funds for overdue customer payments Automated Notices 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Send automated reminders and notices to clients on overdue payments Risk Assessment 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Initiate collection and analysis of known risks Workflow Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Alerts/Notifications 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Callback Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Schedules callback times Visual Queue Network (VQN) 23 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Auto-Dialer: System that automatically dials calls - Automated Notices: Send automated reminders and notices to clients on overdue payments - Callback Scheduling: Schedules callback times - Client Management: Manage contact details and communication with clients - Collection Agencies: For third-party collection agencies - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Credit Reporting: Report customer payment history and outstanding debts to credit bureaus - Data Import/Export: Import and export data to and from software applications - Email Templates: Pre-made examples and templates for emails - Historical Reporting: Information, data and reports that are being tracked over time - In-House Collections: For first-party debt collectors - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Plans: Manage plans with a set payment schedule that help customers pay outstanding debt - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Risk Assessment: Initiate collection and analysis of known risks - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.0 (23) 4.0 Based on 23 reviews ## Pricing Value for money 4.4 (20) Free Trial Basic $10,000 One Time Value for money 4.4 (20) 4.4 Based on 20 reviews ## Integrations [ Fiserv](https://www.capterra.com/p/191108/First-Data-Payment-Processing/) ## Support, customer service and training options Customer Service 4.7 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (22) 4.7 Based on 22 reviews ## User reviews Overall rating 4.3 Based on 23 reviews Filter by rating Counts reflect reviews available in this feed. 5(9) 4(11) 3(3) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful VP Vice President Retail Special Assets & Collection Manager Vice President Retail Special Assets & Collection Manager Used the software for: 1-3 years ### "VQN" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 6, 2025 I have had a very good experience with this product as well as the servicing team. we have met with them onsite several times. the team was very helpful with the process leading up to and through a recent software upgrade Pros I like the overall ease of use, user interface, workflow tracking etc. collectors can easily work accounts and move on to the next accounts. queues and work lists can be easily created and manipulated. Cons currently it only shows one account at a time even if there are multiple accounts owned by the same individual it would be nice to see a person centric view. I would like more customizable reporting options SS Supervisor, Special Portfolio Assignment Unit Supervisor, Special Portfolio Assignment Unit Used the software for: 3-5 years ### "Review from an NHT User" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 4, 2023 The overall benefit has been greater efficiency, improved workflow management, and greater control. Prior to VQN, the assignment of the portfolio was a highly manual and time-consuming process and the tracking of servicing activities was also manual, the ability to prioritize accounts for servicing based on risk has helped to reduce the general risk profile of the portfolio by allowing for greater targetting of accounts/debtors with the highest risk. Pros The various reports play an integral role in our reporting monthly, the system's ability to track users servicing activity based on time of day, the various functions that restrict a user from re-assigning their accounts to other users, the fact that the system assigns accounts to users equitably, the fact that the system allows users to access accounts linked to the same collateral easily, mass update utility and the display of important servicing data are some of the features I like most about the software. Cons Some of the features lacking are the ability to get current status updates on accounts that are current which are important in the course of our business (e.g. a customer may have more than one account for us and if one is in arrears and one is current, we have to visit a separate system to assess the status of the current account because it is inactive in VQN). Other cons include the fact that when doing a mass update e are unable to select result notes captured in the system for mass updates. The reports need to be more analytical and the few charts (e.g. for promises ) are too simple. When updating new users, the process is too time-consuming. Also, there should be an option to place the various selections in alphabetical order or in numerical order. Also, the inability to set up forms within the system, that could automatically populate pertinent data from the system. AC AVP Collection Manager AVP Collection Manager Used the software for: 3-5 years ### "VQ Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 12, 2018 Basically it has been a good product. I look forward to the upgrades Pros I love the widget. It is so extremely handy!! Cons The dialer doesn't report same day in VQ BR Ben R. IT Manager Used the software for: 1-3 years ### "Visual Queue for Suitable Commission and Debt Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 24, 2024 Pros Visual Queue is proactive in allowing all the debts and commissions manageable. Cons Visual Queue increases the credibility of every costs and debts swiftly. VP Vice President/Collection Manager Vice President/Collection Manager Used the software for: 3-5 years ### "Our organizations experience with this product has been nothing but positive. " 4.0 September 18, 2017 Pros There are several features of this system that are extremely beneficial but I'll only mention three of my favorites. First, the design of the system for enough flexibility that allowed us to set up the system to fit our needs. Second, ease of use. From administration of the system to the end user the system is easy to use, set up and to adjust the set up as internal changes take place. The letter writing features is also easy to use and a great feature that again allows for flexibility and changes. Third, the File Management Utility that is connected to the system allows for the storage and easy retrieval of all letters and documents produced by the system and the collectors. It also allows for the download of external documents. We find this very beneficial for storing legal documents and other correspondence received from outside sources. Cons There is a bit of a learning curve involved with the administration of the system. Help menus would be beneficial in assisting new users with the system set up when changes are required. BS Bankruptcy Specialist Bankruptcy Specialist Used the software for: 3-5 years ### "My Personal View" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 24, 2018 Its so much easier to keep up with your customers making notes about the reason that they are past due. Such as personal health issues, job loss, bankruptcy, family illness, death in the family, children on drugs, just things that happen in everyday life to people. Also the ones that try to work you with repeated lies. Then it helps when presenting your case for foreclosures and repos. I love the tabs for charge offs, bankruptcies, and foreclosures. Pros The up dates that we have had have been easy for everyone to adjust to. Everyone seems to adjust within a week or two and that is a big deal in the collection business. Customer service has always been just a call away. Cons Looking up a last name, the system pulls up all the click on the first one and then he isn't the one you want. You have to go back and start the process all over again and again until you find the right one. You may have to go through several before you find the right one. VP VP VP Used the software for: 3-5 years ### "VQN is a smaller company that has always provided support as needed. " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 6, 2017 Pros The Widget is great! It makes for retrieving important documents quick and easy! The Investor reporting could be good if our company used it consistently. Cons Standard, template production reports are lacking and customized reporting capabilities need to be more robust. It would be great if VQN provided some standard collector and portfolio reporting. Collector reporting in terms of productivity would be good; it should include total logged time in the system, telephone calls made, promise to pays made, kept and broken. Portfolio reports to show the migration or roll rates of loans that advance for example from 30 to 60 days and from 30 days to current, etc. MD Managing Director Managing Director Used the software for: 3-5 years ### "VQN is a tool that covers all the needs to maintain a sound collection management. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2017 Manual working delinquency with cards was not necessary. This automated system improved collection activities in calling clients and produced valuable information on the productivity of collectors. Pros Tracking history on how the accounts has been worked is easy Tracking the volume of worked accounts to coach collectors Highlights accounts which are up to date as soon as arrear cleared is handy Preview of total accounts in queues Use of result notes very practical Errors on loan accounts are immediately reported Cons There is no possibility to change an incorrect information. Printing certain reports is possible but not that easy CM Collection Manager Collection Manager Used the software for: 3-5 years ### "Service is the Key" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2018 My overall experience with this company spans almost 20 years. Their phone support is wonderful and they are very patient with non-tech people like myself Pros The ease of using the product and being able to customize it for your needs. The customer service team is another huge plus. I have worked with these folks for 20 years and they are second to none on making sure you are satisfied. Cons Only con perhaps is we are unable to make notes on an account that isn't past due or has never been a collection problem. Sometimes it would be nice to be able to make a notation on an account if a customer calls us ahead of the problem to give us a warning of an upcoming situation. SA Senior Application Services Senior Application Services Used the software for: 3-5 years ### "VQN Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 24, 2018 Pros Support. It contains everything you need, and if it does not, they will work on it for the next version. Cons It had different shortcuts (old versions). Configuration may take some time. 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