Visual Queue Network (VQN)

4.5 / 5 12 reviews

Who Uses This Software?

Banks, Financial Institutions, Collection Agencies and Health Care providers.


Average Ratings

12 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Uni-Source 2000
  • www.uni-collect.com/
  • Founded 1992
  • United States

About Visual Queue Network (VQN)

VQN provides professional debt collection/recovery/compliance features for Financial Institutions, Collection Agencies and Health Care Receivables Management. The VQN Product Suite is developed in Microsoft .NET and is seamlessly integrated to Microsoft desktop tools. VQN reports manifest as Excel files and VQN letters as Word Documents.


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Visual Queue Network (VQN) Features

  • Agency Management
  • Auto Dialer
  • Automated Notices
  • Callback Scheduling
  • Client Management
  • Commission Management
  • Compliance Management
  • Contact Management
  • Credit Bureau Reporting
  • In-House Collections
  • Payment Plans
  • Transaction Management

Visual Queue Network (VQN) Reviews Recently Reviewed!

Good stable software with many features

Oct 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User friendly, easily accessed and new users can easily access and utilize system. Training is minimal in order to become proficient.

Cons: For certain specific processes some fine tuning may be required in order to produce desired results.

Overall: The software is used by a large department. This has minimized the use of other software in daily activities.

VQN is a smaller company that has always provided support as needed.

Oct 03, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The Widget is great! It makes for retrieving important documents quick and easy! The Investor reporting could be good if our company used it consistently.

Cons: Standard, template production reports are lacking and customized reporting capabilities need to be more robust. It would be great if VQN provided some standard collector and portfolio reporting. Collector reporting in terms of productivity would be good; it should include total logged time in the system, telephone calls made, promise to pays made, kept and broken. Portfolio reports to show the migration or roll rates of loans that advance for example from 30 to 60 days and from 30 days to current, etc.

Vendor Response

by Uni-Source 2000 on October 12, 2017

First I want to thank you Kevin for your review. In the most current release we do have a lot of the reporting that you refer to. The roll report is available, the broken promises report and the time spent on the talk off between the collector and customer. I am sure there are opportunities for more complete reporting. Thanks again for your time!

I have personally been doing business with this company and using their software for over 18 years.

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is very user friendly and the participant has a hand in doing some customization which is wonderful but the most positive thing is the people who work there. Customer rep are all totally committed to helping the consumer get the most for their dollar. Their help staff is always available and the conferences that are held periodically are great ways to learn about updates and visit with other consumers about the system.

Overall: Allows us to record any and all pertinent data for the accounts in a user friendly format.

Top of the line collection and ORE management software

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The professional letters that work with the integration of Excel and Word. A very user friendly system to navigate.

Overall: Other vendors only make enhancements and corrections annually, the developers of this software listen to their clients and make changes in a more timely fashion.

The normal system works ok.

Sep 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The note feature and spell check. I find that the system works consistently. It is pretty easy to train new people on.

Cons: The WIDGET. It is hard to use. The search section if a customer has a common name is awkward. You have to start over each time. Update in progress box pops up after notes have been typed causing us to lose notes.

Overall: Some parts are improved and easier to use.

It has made collection efforts tremendously easy.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is great for communication efforts especially in a large Dept. to assure we are not miscommunicating with our collection efforts.

Cons: It is not user friendly when it comes to Charged off loans. I would constantly have to manually remove the paid off charged off loans.

we have a very old version but still performs and assists me on my daily duties.

Sep 19, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I feel that the software is very easy to use and is safe for our network and IT department to work with.

Cons: The software version we are currently using is very old and outdated. We are looking at purchasing the newest version and feel we will have much more functionality.

The product is easy to use and organizes the queue for collectors efficiency

Sep 19, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is easy to use and takes little training. It allows for the electronic checks. The color coding allows for the users to understand that there is something special with the account.

Cons: There are limited queues to set up, which is both good and bad. One queue that would be helpful is the No contact queue. This would allow the queue to be worked but the account

overall the system is great for what we use it for

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to learn and train new staff on - the layout is also easy to view - we have been on this system for many years and we have found it to be great

Overall: It tracks all of our collection needs

Our organizations experience with this product has been nothing but positive.

Sep 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: There are several features of this system that are extremely beneficial but I'll only mention three of my favorites. First, the design of the system for enough flexibility that allowed us to set up the system to fit our needs. Second, ease of use. From administration of the system to the end user the system is easy to use, set up and to adjust the set up as internal changes take place. The letter writing features is also easy to use and a great feature that again allows for flexibility and changes. Third, the File Management Utility that is connected to the system allows for the storage and easy retrieval of all letters and documents produced by the system and the collectors. It also allows for the download of external documents. We find this very beneficial for storing legal documents and other correspondence received from outside sources.

Cons: There is a bit of a learning curve involved with the administration of the system. Help menus would be beneficial in assisting new users with the system set up when changes are required.

This is my first and only collection application I have used. It is very user friendly!

Sep 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It gives you an immediate overview of the exposure of the related client. VQN also provide solid tools in relation to tackling both the customer as monitoring the productivity of the adjustors. Furthermore it also provide tools to strategize your collection efforts.

Cons: The section of the admin in relation to reports. Especially when looking at roll over rates and delinquency of the different (product) portfolios. It would be great if the vendor could further develop this section of the application

VQN is a tool that covers all the needs to maintain a sound collection management.

Sep 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tracking history on how the accounts has been worked is easy
Tracking the volume of worked accounts to coach collectors
Highlights accounts which are up to date as soon as arrear cleared is handy
Preview of total accounts in queues
Use of result notes very practical
Errors on loan accounts are immediately reported

Cons: There is no possibility to change an incorrect information.
Printing certain reports is possible but not that easy

Overall: Manual working delinquency with cards was not necessary. This automated system improved collection activities in calling clients and produced valuable information on the productivity of collectors.