# ActiveCampaign Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ActiveCampaign Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more. Source: https://www.capterra.com/p/79367/ActiveCampaign --- # ActiveCampaign Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ActiveCampaign ## What is ActiveCampaign? ActiveCampaign is the AI-first marketing platform built to transform how marketers, agencies, and entrepreneurs work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. Effortlessly integrate with 950+ apps, uncover deep performance insights, and optimize your workflows so you win every day. ## What is ActiveCampaign used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 2,566 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 2% Pros & cons Advanced email automation features Consistently effective business tool Limited page and form builder Frequent bugs and glitches Starting price $15 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Email Marketing / 2026 - Contact Management / 2025 - Lead Generation / 2025 - Lead Management / 2025 - Sales Force Automation / 2025 - Sales Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ActiveCampaign?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.activecampaign.com&name=ActiveCampaign) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ActiveCampaign 4.6 (2,566) VS. [4.3 (2,935)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting Price $15 Flat Rate, Per Month Starting Price $12 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (2,534) Ease Of Use 4.3 (3,480) Value For Money 4.3 (2,234) Value For Money 4.1 (3,059) Customer Service 4.4 (2,134) Customer Service 4.2 (3,059) ## ActiveCampaign alternatives [4.5 (6,244)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/79367/ActiveCampaign/alternatives/) ## FAQs about ActiveCampaign Overview ### What problems does ActiveCampaign solve? ActiveCampaign solves manual follow-ups, generic email blasts, disorganized contact data, and missed sales opportunities by automating personalized email and SMS journeys, segmentation, lead tracking, and onboarding workflows. Marketing teams, sales reps, nonprofits, ecommerce businesses, and small business owners use it to nurture leads, manage pipelines, and keep customer communications timely and relevant. Answer based on 1381 reviews Overview ### Which roles and teams benefit most from ActiveCampaign? ActiveCampaign is most used by business owners, founders, and executives who need to automate customer communication, manage leads, and track campaign performance. Marketing teams, consultants, and coaches rely on it for email automation, audience segmentation, and nurturing workflows, while managers use it to streamline follow-up, improve conversions, and support client retention. Answer based on 2521 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is ActiveCampaign built for? ActiveCampaign is built for small businesses, which account for 95% of reviewers, especially in Marketing and Advertising at 19%. It serves marketers, agencies, and entrepreneurs, with additional adoption among Health, Wellness and Fitness businesses at 10%, plus E-Learning organizations at 6%, while some midsize and enterprise teams also use it. Answer based on 2561 reviews Features and Usability ### What are the key features of ActiveCampaign? ActiveCampaign includes core email marketing features like drag-and-drop email design, autoresponders, list management, and A/B testing. Its main differentiators are workflow automation, email sequences, contact segmentation, lead scoring, and built-in CRM with deal pipelines, plus campaign analytics and website visitor tracking for monitoring engagement. Answer based on 828 reviews Pricing ### How much does it cost and what fees or limitations are included? ActiveCampaign starts at $15/month for the Starter plan, with Plus at 49, Pro at 79, and Enterprise at 145; a 14-day free trial is available. Reviewers often call it good value, but costs rise with contact counts, some advanced features sit in higher tiers, and support speed can vary. Answer based on 691 reviews Integrations ### Which third-party tools and platforms does ActiveCampaign integrate with? ActiveCampaign integrates with more than 200 third-party tools, with reviewer-confirmed connections to WordPress, Zapier, Shopify, WooCommerce, ClickFunnels, Calendly, Gmail, and Google Sheets. Reviewers also mention Elementor, Pipedrive, and Stripe, covering website, ecommerce, scheduling, email, CRM, and spreadsheet workflows. Answer based on 669 reviews Getting Started and Support ### How easy is it to onboard and train a team on ActiveCampaign? ActiveCampaign offers in-person training, live online sessions, webinars, documentation, and videos, giving teams several ways to learn. Reviewers say basic users can launch email campaigns and learn core tasks quickly, while admins and teams building automations, integrations, or custom workflows usually need more setup time and guided training. Answer based on 408 reviews Getting Started and Support ### What customer support options does ActiveCampaign offer, and how do users rate the experience? ActiveCampaign offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as helpful, knowledgeable, and quick through chat and guidance resources, though some report uneven availability, long waits for replies or appointments, and slower resolution for more technical issues. Answer based on 776 reviews Security ### How does ActiveCampaign handle data security and access control? ActiveCampaign uses access control, internal user management, two-factor authentication, secure email delivery, opt-in and opt-out controls, and HIPAA compliance for privacy-sensitive workflows. Reviewers also note legal compliance for EU privacy needs. Some report slow or difficult security-permission management, delayed 2FA codes, and uncertainty around German data protection. Answer based on 19 reviews ## Who uses ActiveCampaign? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 164 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 164 reviews Marketing 23% Marketing 23% Administrative 17% Entrepreneurs/ Owners 13% IT & Software Development 10% Others 38% Top industries Based on 164 reviews Marketing and Advertising 46% Health, Wellness and Fitness 22% Education Management 12% Consumer Services 10% Other 10% ## Pros and Cons Advanced email automation features 92% positive reviews out of 296 Most reviewers appreciate email automation for saving time, personalizing communication, and streamlining marketing workflows. Melanie S. Founder, 1 employee. "One of the things I appreciate about ActiveCampaign is its robust automation features which streamline email marketing processes." Limited page and form builder 48% negative reviews out of 199 Some reviewers comment page and form builder lacks customization, feels unintuitive, and presents navigation or formatting challenges. Colleen H. VP of Marketing, 11 - 50 employees. "Non-intuitive, difficulty formatting, you are constantly searching for how to do things, and my favorite - just doesn't save what you are working on, meaning you have to re-do things ALL THE TIME." Consistently effective business tool 94% positive reviews out of 82 Most reviewers describe effectiveness as delivering reliable results, boosting efficiency, and supporting measurable business improvements. Frequent bugs and glitches 63% negative reviews out of 150 Most reviewers indicate recurring bugs, glitches, and inconsistent features, often requiring workarounds or extra troubleshooting. Sunil B. CEO, 10,001+ employees. "Now there are errors, bugs and feature reductions almost every week that are surprising and frankly alarming." Comprehensive onboarding experience 92% positive reviews out of 74 Most reviewers find onboarding thorough, with helpful training, dedicated support, and smooth setup for new users. Slow performance and lag 74% negative reviews out of 115 Most reviewers report performance and speed issues, including slow loading, laggy interface, and delays with large data. Mike D. Founder, 2 - 10 employees. "I'm based in Spain and it sometimes felt like I was back in the 90's due to the slow responses from their server." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.5 (793) 55.86% of 793 reviewers that rated this feature as important or highly important You can efficiently organize, tag, and segment contacts for targeted communication. Reviewers appreciate customizable fields, easy segmentation, and the ability to track interactions, but some say editing contacts or managing large lists can be time-consuming or require upgrades. Email Campaign Management 4.6 (639) 61.97% of 639 reviewers that rated this feature as important or highly important ActiveCampaign offers intuitive tools to create, segment, and track email campaigns. Users think campaign setup is straightforward, reporting is insightful, and managing multiple campaigns is efficient, but some mention occasional deliverability issues and desire improved customer support. Marketing Automation 4.7 (554) 58.84% of 554 reviewers that rated this feature as important or highly important With this capability, you can easily build personalized, automated workflows that nurture leads and save significant time. Reviewers appreciate the intuitive automation builder, robust triggers, and seamless integrations with tools like Zapier and CRMs, though a few mention occasional technical issues. Mobile Optimization 4.4 (439) 54.67% of 439 reviewers that rated this feature as important or highly important It gives you responsive email templates that adapt well to mobile devices, ensuring emails look professional on any screen. Some reviewers find mobile previews and automatic resizing valuable, though a few note occasional formatting inconsistencies between mobile and desktop views. List Management 4.4 (402) 51.99% of 402 reviewers that rated this feature as important or highly important ActiveCampaign helps you organize, segment, and update subscriber lists with ease. Reviewers indicate tagging, importing, and segmentation are simple and effective, though some mention manual syncing with external systems and occasional challenges with unsubscribes or deep filtering. Lead Management 4.5 (521) 47.41% of 521 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process ActiveCampaign 155 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Assign issues and tasks based on availability or required skills Create and automatically send premade copy in response to customer messages Software's ability to perform similar action on multiple similar files simultaneously Track and manage schedules and meetings via an integrated calendar Notifications/alerts for upcoming events or tasks Collects essential call data such as call origin, call destination, call length, and other transaction details Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Group campaigns by project, client, or campaign for better management. Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Shortcuts for inputting frequently used messages Manage various distribution channels, build relations with channel partners, and track their performance Communicate using direct chat or messages within the system Track the amount of clicks on individual products to measure campaign results Manage contact details and communication with clients Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Tracking, calculating, and paying commissions and earnings to employees Centralized database of stakeholders and their contact information such as names, address, phone number etc. You can efficiently organize, tag, and segment contacts for targeted communication. Reviewers appreciate customizable fields, easy segmentation, and the ability to track interactions, but some say editing contacts or managing large lists can be time-consuming or require upgrades. Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Ability to restore deleted, hidden, or lost data from an email server/system Defines specific deal parameters to negotiate and secure deals Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience ActiveCampaign offers intuitive tools to create, segment, and track email campaigns. Users think campaign setup is straightforward, reporting is insightful, and managing multiple campaigns is efficient, but some mention occasional deliverability issues and desire improved customer support. Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Ability to oversee and optimize the operations of a mail server Set up automated email sequences to streamline outreach and engage leads/contacts Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Plan marketing campaigns for events Predefined actions automatically performed on the occurance of specific events Manage or track sales completed by field teams/employees Public or private sharing of digital files such as documents, audio/video, images, and more Operate/access software on iPad Devices Caters to sales teams Primarily serving startup companies Form predictions based on past and present data/trends Store, manage and track all forms in a centralized location Ensure compliance with the General Data Protection Regulation protocols Use AI to generate content in the form of text, images, videos, etc. Establish measurable goals and objectives and track their progress over a specific period of time Add, edit, and manipulate HTML code directly Store and manage images Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Visualization tool to organize and optimize tasks and track their status at every stage of workflow Create landing pages or online forms designed to capture new leads and prospects Manually or automatically assign leads to sales reps Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Divide leads into buckets based on predefined criteria and routing rules Ensure the authenticity of each lead by verifying their information, eliminating duplicate leads/contacts, etc. ActiveCampaign helps you organize, segment, and update subscriber lists with ease. Reviewers indicate tagging, importing, and segmentation are simple and effective, though some mention manual syncing with external systems and occasional challenges with unsubscribes or deep filtering. Ability to chat online in real time With this capability, you can easily build personalized, automated workflows that nurture leads and save significant time. Reviewers appreciate the intuitive automation builder, robust triggers, and seamless integrations with tools like Zapier and CRMs, though a few mention occasional technical issues. See past and upcoming campaigns and communications in a calendar view Access software remotely via mobile devices Access the system via a mobile application It gives you responsive email templates that adapt well to mobile devices, ensuring emails look professional on any screen. Some reviewers find mobile previews and automatic resizing valuable, though a few note occasional formatting inconsistencies between mobile and desktop views. Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Create many versions of emails, forms, or actions and gauge which is most effective Create and update newsletter content to increase engagement Track all opportunities for potential sales and convert them into recurring revenue A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Preview materials before finalizing projects Arrange tasks based on the level of priority or urgency Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history Tools designed to streamline the process of lead generation and management for sales teams Monitor wait time and abandonment for incoming requests that have not been routed Generate quotes or estimates for customers Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Set & manage permission levels based on user roles and restrict access to only authorized individuals Define, track, and/or automate sales activities and sales processes Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Track visibility and traffic from search engines Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Share contacts with other applications like Gmail and CRM Add and maintain centralized email signature(s) across an organization Send promotional campaigns or transactional messages via text messages Manage campaigns and track engagement for marketing efforts across social media channels Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Filters used to determine different types of malware threats Add or remove subscribers from mailing lists Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data Web form that allows users to enter data that is sent and processed for different reasons Monitor activity of individuals who visit your website using cookies Control system access and/or deliverability for applications and email addresses Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.5 (2,524) 4.5 Based on 2,524 reviews ## Pricing Value for money 4.3 (2234) Free Trial [View pricing plan details](https://www.capterra.com/p/79367/ActiveCampaign/pricing/) Starter $15.00 Flat Rate,Per Month It includes: - Chat and Email Support - Customer Analytics - Email Marketing - Marketing Automation - Basic & inline forms - API - Dynamic Content - 5 Actions Per Automation - Site Tracking - Drag & Drop Email Designer - 900+ Automation Recipes - Email Campaigns & Newsletters - Import Contacts & Leads - 250+ Pre-Built Templates Plus $49.00 Flat Rate,Per Month It includes: - Advanced Integrations With E-Commerce Applications Such as Shopify and Bigcommerce - Automations Map - Customer Health Scoring - Customer User Permissions - Landing Pages - Chat and Email Support - Generative AI - Inbox preview & testing - Enhanced CRM Add On - Goals - Site Messages - SMS Add On - Sales Reporting - Custom Event Tracking Pro $79.00 Flat Rate,Per Month It includes: - Attribution Reporting - In-App Messaging - Predictive Content - Predictive Sending - Site Messages - Split Automations - Win Probability - Automations Map - Conversion Tracking & Reporting - Conditional Content Enterprise $145.00 Flat Rate,Per Month It includes: - Contact Enrichment - Custom Domain - Custom Reporting - Free Design Services - HIPAA Support - Social Data Enrichment - Single sign-on (SSO) - Premium CRM integrations - Zendesk - Dedicated account team - Uptime SLA - Predictive Sending Value for money 4.3 (2,234) 4.3 Based on 2,234 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (2134) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (2,134) 4.4 Based on 2,134 reviews ## User reviews Overall rating 4.6 Based on 2,566 reviews Filter by rating 5(1707) 4(679) 3(118) 2(32) 1(30) Mentioned topic Sorted by most recent MS Mark S. Sales Director Machinery ### "When it comes to winning more deals, Active Campaign wears the badge of the smartest sales and marketing partner " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2026 Our experience with ActiveCampaign has been nothing short of magical. It has completely redefined the way we execute sales and marketing initiatives, making it easier to attract new prospects, nurture customer relationships and convert opportunities into successful deals. Since adopting the platform, our campaigns have become more targeted, our sales processes more efficient and collaboration between sales and marketing teams has improved. We are now able to engage customers more effectively, build long-term relationship and make better business decisions backed by reliable insights. The results have been incredible. We've seen our sales grow by 33% And the improvement across our team even helped me earn employee of the year 2025. Active Campaign has become our biggest contributor to our continuous sales growth and overall business success Pros I love the way ActiveCampaign brings our sales and marketing activities together on one intelligent platform while remaining incredibly easy to use. It automatically captures and organizes leads from our website, trade shows, product enquires and referrals, ensuring every sales opportunity is accounted for from the very beginning. The lead nurturing capabilities have been exceptional, allowing us to build automated customer journeys that educate prospects about machinery specs, financing options, maintenance services and customer success stories while keeping them engaged throughout our long B2B sales cycles. I also appreciate the integrated CRM and pipeline management which gives us complete visibility into every deal from enquiry to quotation, demonstrations, negotiation and final hire.Another standout feature is the behavioral lead scoring, which identifies high-intent prospects based on customer engagement and enables our sales representatives to prioritize the opportunities most likely to convert, while advanced segmentation allows us to personalize campaigns for different industries, customer profiles and buying behaviors. The AI-powered recommendations further improve campaign performance and lead qualification and with email, SMS, and WhatsApp communication available from one platform, we can engage customers through the channels that work best for them. Altogether, these capabilities have helped us generate better-quality leads, shorten sales cycles and consistently close more business. Cons ActiveCampaign has proven itself to be the ultimate sales and marketing platform for our business. The acquisition and implementation costs were very reasonable considering the capabilities it delivers and every feature has provided excellent value for money. It has consistently performed as expected, helping us generate more leads, close more deals and strengthen customer relationships without any challenges. I therefore have nothing negative to complain about ActiveCampaign. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF Jacqueline F. Coach Alternative Medicine ### "Bestes Email Marketing Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2026 Ich habe bis her sehr gute Erfahrungen gemacht. Das Kampagnen erstellen ist sehr einfach. Der Support ist großartig. Pros Der Support ist großartig, er hat mir schnell und präzise weitergeholfen. Für schnelle Hilfe uns einfache Fragen ist der KI-Support sehr gut geeignet. Die Kampagnen Erstellung geht schnell und einfach. Cons Für Anfänger etwas undurchsichtiges Menü. Ich hatte anfänglich Probleme eine Webseite zuerstellen und diese mit dem Formular zu verknüpfen, so dass die Weiterleitung funktioniert. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MN Mamute Nicholas D. Sales and Marketing Specialist Plastics ### "We are acing our marketing campaigns with ActiveCampaign " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2026 Our marketing efforts have reached a new level of efficiency and effectiveness with ActiveCampaign. It provides us with a unified platform for marketing automation, customer relationship management and personalized customer engagement, allowing us to execute targeted campaigns with confidence. The platform has streamlined how we attract, nurture and convert leads while giving both our marketing and sales teams complete visibility into the customer journey, ultimately helping us achieve stronger campaign performance and better business results. Pros The best thing about ActiveCampaign has been its ability to bring our marketing and sales teams together on one platform. Its built-in CRM allows us to manage pipelines, track deals and score leads, ensuring every opportunity is followed up at the right time. The AI-powered Active Intelligence features have been invaluable by recommending the best times to send campaigns, optimizing content and helping us prioritize high-value prospects with greater accuracy. We also appreciate the advanced personalization and segmentation capabilities, which allow us to tailor messages based on customer behavior, location and engagement, resulting in more relevant and effective campaigns. Another standout feature is its multi-channel marketing capabilities, enabling us to coordinate email, SMS and WhatsApp campaigns from a single platform while monitoring engagement across every channel. These capabilities have helped us strengthen customer relationships, improve campaign performance and deliver more meaningful marketing experiences. Cons ActiveCampaign has delivered exactly what we expected from a marketing automation platform. Its features works well, the interface is intuitive and we haven't experienced any issues that have affected our marketing operations. We genuinely have nothing to dislike about it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Riccardo B. Marketing Director Mechanical or Industrial Engineering ### "Best solution for mid-size companies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 3, 2026 Pros It is a complete solution for marketing, and can be integrated with a wide rang of third-parties services and apps. Cons Since it's very powerful and complete, you need an expert to help you set-up and integrate it with your favourite tools. They have a wide range of experts in all countries that can help you in doing this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FS Filip S. Education coordinator Higher Education ### "Email marketing with Ai improvement" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 1, 2026 Great tool for email marketing, contact segmentation and great overall review of contacts health and engagement Pros New Ai integration that knows how to optimize your email campaigns and evaluate efficiency of segmentation's Cons Limited contacts number and very expensive contacts number upgrade. There is still lack of clarity in dashboard and what tools are available for what type of subscription. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) It was better all in one CRM for our team Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Yazmin M. Owner Marketing and Advertising ### "Best choice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2026 Pros Best tool for offers marketing automation, customer relationship management (CRM) and sales engagement tools. Cons No free plan and trial with very limited access. It might not be the better option for a small business. Switched from [Omnisend](https://www.capterra.com/p/153508/Omnisend/) [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) We were looking for an alternative that really cover all needs with the proper quality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EP Eric P. ERP Supervisor Leisure, Travel & Tourism ### "A dependable e-mail and CRM remedy." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 20, 2026 In a small scale tourism business, we have found ActiveCampaign to be a great tool for managing customer interactions as well as backend tasks. It has been fairly good for the price, and the customer service has been quick and helpful when we have gotten stuck. Though there may be some improvements to be made in reporting and performance for more involved workflows, its worth for email and contact mgmt is worth it. Pros We use activeCampaign to handle all the communication with our clients as well as our internal process and it's been a good addition to our tools. The email automation capabilities can save hours of time, particularly when dealing with bookings, and following up on customer queries from across the globe. The contact segmentation is very accurate, and I appreciate how easy and simple it is to integrate it with our existing CRM system, it makes going through client data much easier and more organized. Cons There are opportunities for the development of the reporting tools. The analytics are available, but some more detailed metrics can still be a bit cumbersome and may need to be exported to other tools. Also, I have experienced small delays in relation to changes in workflows that have multiple conditions. The drawback isn't that big, but it can be annoying in times that demand prompt changes, say during busy tourist season. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Blogger Marketing and Advertising ### "Best but Expensive Marketing Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 1, 2026 Pros ActiveCampaign is really such a good email & now WhatsApp marketing platform as well, with amazing features like AutoResponder and AI things. Cons It's too expensive for newbies and newcomers. Both Email & WhatsApp marketing cost differently and more. Switched from [GetResponse](https://www.capterra.com/p/153948/GetResponse/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Joel K. Head of marketing Apparel & Fashion ### "My activeCampaign review 2" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 12, 2026 Overall good experience the software is good andneasy to use it gets the job done and makes my life much easier Pros Its has much more features now and its still very easy too use i enjoy the new layout and everything Cons That some features were removed and so there some things i cant do anymore that i could do in the pat Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OF Osman F. Marketing Support Manager E-Learning ### "Active campaign stuck in time" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 27, 2026 It is a good solution for the money but it requires some manual work and the support can be improved. Pros Their apis were able to make it good for our company to make a integration that help us to move information from our main CRM Cons How outdated their UI is and also how is not fully integrated with some major CRMs that you had to do your own integration Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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