# Biscom Digital Fax Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Biscom Digital Fax Software - reviews, pricing plans, popular comparisons to other Fax Server products and more.

Source: https://www.capterra.com/p/79410/FAXCOM/alternatives

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# 

 Biscom Digital Fax Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Biscom Digital Fax

## What is Biscom Digital Fax?

Our company specializes in developing foolproof and automated solutions that ensure the secure exchange of mission-critical information. We understand the burden that administrative tasks can have on your time, resources, and budget. That's why Biscom offers customizable workflows, seamless integration, and intelligent automation to give you peace of mind knowing that every transaction is secure, reliable, scalable, trackable, compatible, and efficient.

## What is Biscom Digital Fax used for?

[Fax Server](https://www.capterra.com/fax-server-software/)[Document Management](https://www.capterra.com/document-management-software/)[Data Extraction](https://www.capterra.com/data-extraction-software/)

Top alternative

Featured

Overall rating

Based on 49 user reviews

Reviews sentiment

Positive

96%

Neutral

2%

Negative

2%

Contact vendor  
for pricing

Free trial  
available

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Our "Best of" badge program showcases products with the highest ratings...

Do you work for Biscom Digital Fax?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.biscom.com&name=Biscom Digital Fax)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Biscom Digital Fax

4.6 (49)

VS.

[5.0 (39)](https://www.capterra.com/p/205161/Goldfax/reviews/)

Starting Price

Contact vendor

Starting Price

$29.99

per user, per month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (49)

Ease Of Use

4.9 (363)

Value For Money

4.4 (40)

Value For Money

4.9 (273)

Customer Service

4.5 (42)

Customer Service

5.0 (233)

## Biscom Digital Fax alternatives

[4.8 (86)](https://www.capterra.com/p/197267/mFax/reviews/)

Starting price

$300.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.6 (5)](https://www.capterra.com/p/140841/referralMD/#reviews)

Starting price

$100.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[iFax](https://www.capterra.com/p/198884/iFax/)

[4.8 (363)](https://www.capterra.com/p/198884/iFax/reviews/)

Starting price

$9.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/198884/iFax/)

[eFax](https://www.capterra.com/p/174254/eFax/)

[4.0 (70)](https://www.capterra.com/p/174254/eFax/reviews/)

Starting price

$18.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

71%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/174254/eFax/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Email to Fax

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Send and receive emails by electronic fax

Fax to Email

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Receive faxes directly in the email account

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Active Directory Integration

Integrates with Active Directory

Activity Tracking

Track and document all activities across devices, networks, and other systems

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Biscom Digital Fax 29 features

Define levels of authorization for access to specific files or systems

Integrates with Active Directory

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

A record of all activities within the system, including user access, changes made, etc.

Tickets are automatically assigned to specific agents based on predefined rules

Track the management and flow of data throughout the organization

Track item deliveries through dispatch notifications, status and location tracking, and ETA updates

Create, edit, preview, and send faxes electronically

Send and receive emails by electronic fax

Receive faxes directly in the email account

Create, save, and store files

Move files across different systems or networks

Send/receive faxes through fax over IP connection

Compliant with HIPAA, which sets standards for sensitive patient data protection

Collect and maintain structured information that describes data or content

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Extract pricing data from multiple data sources.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Online portal through which end users can access the system, manage tasks, or obtain information

Track the status over time for a request, process, asset, or transaction

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Control system access and/or deliverability for applications and email addresses

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.3 (49)

4.3

Based on 49 reviews

## Pricing

Value for money

4.4 (40)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.4 (40)

4.4

Based on 40 reviews

## Integrations

[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (42)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (42)

4.5

Based on 42 reviews

## User reviews

Overall rating

4.6

Based on 49 reviews

Filter by rating

5(31)

4(16)

3(1)

2(0)

1(1)

Mentioned topic

Sorted by most recent

GB

Gary B.

Systems Analyst

Health, Wellness and Fitness

### "Biscom Just Works"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 2, 2023

Pros

Once Biscom is setup in your environment, it requires little to no maintenance. There chance for a downtime is rare but, when it happens, the support team is always on top of things.

Cons

I can't think of anything that I don't enjoy about Biscom.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JR

Jimmy R.

Director of Information Technology

Government Administration

### "Replacing Analog Faxes in a Digital Age"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

August 21, 2023

Pros

I appreciated the Quarantine Doctor feature for blocking incoming junk/SPAM faxes. Beyond that it did as advertised and delivered the faxes with no complaints.

Cons

The price was a little high for my taste, but that is also colored by the fact that faxes are even neeeded in this day and age but I digress.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ZP

Zachary P.

President

Telecommunications

### "Faxcom"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

August 11, 2023

Overall I have a good impression of FAXCOM.

Pros

Faxcom seems to just work most of the time.

Cons

When there is a issue support almost always thinks its outside of the software, and is a issue with the receiving side.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ZJ

Zach J.

Systems Analyst

Information Technology and Services

### "Gets the Job Done "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 11, 2023

Customer support is helpful, the service works. Overall good experience

Pros

The product works. We have had very few issues with the fax server itself

Cons

Could be a little easier to set up a number and route within the system. The Interface is a little outdated

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JS

Jacqueline S.

System Administrator

Media Production

### "Functionality"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

December 4, 2019

Over the years Faxcom has been a reliable tool for our company. Over the past few years we have had only a few problems which were resolved in a timely manner.

Pros

It was easy to coordinate the installation of this software and setting it up for use. The customer support was great.

Cons

Limited interaction after setup regarding software updates or enhancements

Reasons for choosing Biscom Digital Fax

At the time we purchased Faxcom it was the only product available that met all of our needs.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 6, 2019

Thank you for this feedback. We're glad it was easy to deploy and that your issues were take care of. All of our updates are and enhancements are delivered through our newsletter, so come to our web site to sign up. - Bill Ho, CEO

Paul L.

Managing Partner

Information Technology and Services

### "Gives New Functionality To An Old Technology"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 3, 2019

We disposed of our fax machine in 2008 but there are some industries and organizations that still require documents to be faxed such as the IRS and pharmacies. Faxcom allow us to work with these entities without being tethered to the office or running to a Kinko's, UPS Store or a copy shop.

Pros

The ability to send or receive a fax anywhere from any device. Adding security to an inherently insecure technology -paper faxes sitting on a fax machine. (This adds versatility to the technology and makes it appropriate for verticals that are regulated or have more stringent security requirements.) Safeguards to prevent unauthorized use. Automatic scan to document.

Cons

Metered pages and a cost per page over allotted pages. Would prefer it be a flat fee for unlimited pages.

Reasons for choosing Biscom Digital Fax

Faxcom was more reliable and provided a dedicated toll-free number.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 4, 2019

Yes, you're right - lots of companies still prefer fax, and it's often used as part of a document workflow. And you're right on the money about regulated industries - fax pages lying around for people to see is problematic. This is especially true in healthcare, where HIPAA requires more security around handling of patient information. - Bill Ho, CEO

Ron S.

Director, Unified Communications Technology

Non-Profit Organization Management

### "Still Faxing?"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

December 3, 2019

Pros

Simple to use web interface. Flexible integration options! Can send faxes via a printer driver or email attachment.

Cons

Not many things to dislike. Once you have it set, it's done.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 4, 2019

Still faxing? Yes, and in fact, fax volumes are growing. Thank you for your review.

LW

Lori W.

Senior Analyst Asset Management

Oil & Energy

### "Great Sales Staff"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

December 2, 2019

Pros

Meets Targa's overall requirements for user groups

Cons

No comment. I am not an user of the software.

Alternatives considered

[FaxCore](https://www.capterra.com/p/171100/FaxCore/)

Reasons for choosing Biscom Digital Fax

Better solutions

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 4, 2019

Thanks - appreciate your review! - Bill Ho, CEO

PO

Patrick O.

Admissions Director

Medical Practice

### "Best Software for sending and receiving faxes"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 2, 2019

I used Faxcom with another company prior to the company I am currently at. During my interview I asked what they used and it was your traditional way of submitting a fax. By the time I started in my new role it had already been ordered and was waiting for me to set it up. I have since set up multiple other users who love the software. I constantly share this with my peers and colleagues in the industry and once I show them its ease of use they demand for it from their companies.

Pros

Simple to use, no need to wait for multiple fax pages to go through and then wait for a confirmation. Simply put in the designation info, attach files, write any notes and hit send. It will even email you if your fax did not go through.

Cons

To get or to make a fax cover sheet was very tedious. Wish there was a simpler way to do so. Took multiple days to get it right with the help of their support team.

Reasons for choosing Biscom Digital Fax

Did not know other products existed, I let them know I know this software and trusted it, so it was purchased.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 4, 2019

Thank you for being such a great advocate! I have some good news for you too around cover sheets - we have a new way to generate them simply by creating the page in Microsoft Word, and printing through our cover sheet printer driver - what you see in Word is what you'll get in the cover sheet. Please contact your sales rep if you want to try this out. - Bill Ho, CEO

SC

Sean C.

System Administrator

Consumer Goods

### "Best fax solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 2, 2019

We transitioned from a home grown software/fax board solution that we had to reboot and tweak almost constantly. Biscom Faxcom was selected to replace that and has been everything we could have asked for.

Pros

Easy of use, ability to control how faxes are handled and delivered.

Cons

Lack of communication regarding available software upgrades.

Reasons for choosing Biscom Digital Fax

Cost, ability to do what we needed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 4, 2019

Glad we could help - I'm sure you have better things to do than tweak your fax solution, so happy that you found us. Regarding software upgrades, you can visit http://go.biscom.com/NewsletterSubscription-SignUp.html and make sure you're subscribed to our newsletter - where we announce all of our upgrades. You can also visit this page to see the current software versions available to you: https://www.biscom.com/software-versions/ - Bill Ho, CEO

[View all Reviews](https://www.capterra.com/p/79410/FAXCOM/reviews/)

Popular comparisons

[iFax vs Biscom Digital Fax](https://www.capterra.com/compare/79410-198884/FAXCOM-vs-iFax) 

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