# Biscom Digital Fax Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Biscom Digital Fax the right Fax Server solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/79410/FAXCOM/reviews

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Biscom Digital Fax

4.6 (49)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Biscom Digital Fax

Ease of use

4.4

Customer Service

4.5

## Pros and Cons in Reviews

GB

Gary B

Systems AnalystHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“There chance for a downtime is rare but, when it happens, the support team is always on top of things.“

October 2, 2023

JR

Jimmy R

Director of Information TechnologyGovernment Administration, 51 - 200 employeesUsed the software for: I used a free trial.

“The price was a little high for my taste, but that is also colored by the fact that faxes are even neeeded in this day and age but I digress.“

August 21, 2023

## Showing most helpful reviews

Showing 1-25 of 49 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Paul L.  
Managing Partner  
Information Technology and Services  
Used the software for: 2+ years

### "Gives New Functionality To An Old Technology"

December 3, 2019

5.0

We disposed of our fax machine in 2008 but there are some industries and organizations that still require documents to be faxed such as the IRS and pharmacies. Faxcom allow us to work with these entities without being tethered to the office or running to a Kinko's, UPS Store or a copy shop.

Pros

The ability to send or receive a fax anywhere from any device. Adding security to an inherently insecure technology -paper faxes sitting on a fax machine. (This adds versatility to the technology and makes it appropriate for verticals that are regulated or have more stringent security requirements.) Safeguards to prevent unauthorized use. Automatic scan to document.

Cons

Metered pages and a cost per page over allotted pages. Would prefer it be a flat fee for unlimited pages.

Reason for choosing Biscom Digital Fax

Faxcom was more reliable and provided a dedicated toll-free number.

Review Source

Response from Biscom

December 4, 2019

Yes, you're right - lots of companies still prefer fax, and it's often used as part of a document workflow. And you're right on the money about regulated industries - fax pages lying around for people to see is problematic. This is especially true in healthcare, where HIPAA requires more security around handling of patient information. - Bill Ho, CEO

VR

Verified Reviewer  
Analyst  
Hospital & Health Care  
Used the software for: 2+ years

### "Biscom Faxcom Review"

December 2, 2019

4.0

Overall, the software works, support is well done, they are able to resolve almost every issue I've sent their way. Very knowledgeable and courteous team at Biscom. We have the 24/7 support license so there is always someone to speak to. Would recommend with certain cautions around the team that is going to administer the software, would recommend taking training/admin courses (if they are available from Biscom) to better handle in-house troubleshooting before having to reach out for support.

Pros

Software is fairly customizable, however, support is needed for most config changes as it is not very user friendly. End user facing client is easy enough to use, integration with Epic is a plus albeit difficult to set up/support without contacting Biscom.

Cons

Ease of use from an administrator standpoint. Some of the frustration experience may just be coming from lack of basic troubleshooting knowledge around the application, but it seems as though once you've troubleshot logs, there isn't much left to do except contact support for next steps. Design and layout of software folder structure is confusing and unintuitive. Had to take several screenshots of file paths just to remember how to perform basic troubleshooting steps in the future without professional support.

Review Source

Response from Biscom

December 4, 2019

Biscom is a complex system and touches many applications and users, so configuration can be tricky if you're not familiar with all the different options. I agree that training is really great and important to maximize the investment - our customers who finish training often find they're only scratching the surface in what FAXCOM can do. Thank you for your kind words about our support team - they are truly a dedicated bunch that really care about our customers. - Bill Ho, CEO

SR

Shan R.  
IT Director  
Law Practice  
Used the software for: 2+ years

### "Where to start"

November 20, 2019

1.0

None

Pros

Client interface appeared functional and easy to use

Cons

Does not support protocols it claims too, does not work with SIP trunk, Support is unhelpful, constantly drops or loses faxes

Reason for choosing Biscom Digital Fax

Cost

Review Source

Response from Biscom

November 25, 2019

We're sorry to hear about this. We would like to work with you to ensure your faxing needs are being met. We work with many SIP providers but there are times that additional configuration is required based on the provider. I would personally be happy to work with you. - Bill Ho, CEO

LV

Laura V.  
Senior ACO Analyst  
Hospital & Health Care  
Used the software for: 2+ years

### "Great organizational tool!!"

November 19, 2019

4.0

Implementing Faxcom was the best thing to happen to our scheduling department. Again, it helped us get organized, eliminate missing faxes, and greatly improved our efficiencies and productivity. Working with \[SENSITIVE CONTENT HIDDEN\] was always pleasant, he was great to work with and always helped when we needed!

Pros

This tool complete replaced our department receiving paper faxes. It helped improved the departments efficiency by being more organized (people not sifting through hundreds of papers) and timely with getting orders received and organized to better assist our patients.

Cons

There honestly wasn't much I didn't like, we were hoping at one point to try and auto name faxes which I believe is still an available feature but for some reason would not work for us at the time.

Review Source

Response from Biscom

November 25, 2019

Thank you - I know your previous workflow had areas to improve and we're happy that we could help. Not many people know how complex hospital scheduling can be. Being able to tame your existing process and allow you to do more with fewer resources is a deep source of pride for us. Thank you for being a customer. - Bill Ho, CEO

PO

Patrick O.  
Admissions Director  
Medical Practice  
Used the software for: 6-12 months

### "Best Software for sending and receiving faxes"

December 2, 2019

5.0

I used Faxcom with another company prior to the company I am currently at. During my interview I asked what they used and it was your traditional way of submitting a fax. By the time I started in my new role it had already been ordered and was waiting for me to set it up. I have since set up multiple other users who love the software. I constantly share this with my peers and colleagues in the industry and once I show them its ease of use they demand for it from their companies.

Pros

Simple to use, no need to wait for multiple fax pages to go through and then wait for a confirmation. Simply put in the designation info, attach files, write any notes and hit send. It will even email you if your fax did not go through.

Cons

To get or to make a fax cover sheet was very tedious. Wish there was a simpler way to do so. Took multiple days to get it right with the help of their support team.

Reason for choosing Biscom Digital Fax

Did not know other products existed, I let them know I know this software and trusted it, so it was purchased.

Review Source

Response from Biscom

December 4, 2019

Thank you for being such a great advocate! I have some good news for you too around cover sheets - we have a new way to generate them simply by creating the page in Microsoft Word, and printing through our cover sheet printer driver - what you see in Word is what you'll get in the cover sheet. Please contact your sales rep if you want to try this out. - Bill Ho, CEO

VR

Verified Reviewer  
Senior System Engineer  
Marketing and Advertising  
Used the software for: 2+ years

### "FaxCom, the easy Fax alternative"

November 25, 2019

5.0

Pros

We like the fact that we can use FaxCom without it needing additional plugins to work with outlook. Easy to use, works perfect.

Cons

Neither myself or any of our reps had any dislikes about the software. It is doing what it\`s supposed to do, so everyone is happy :)

Reason for choosing Biscom Digital Fax

Princing and ease of use

Review Source

Response from Biscom

December 2, 2019

We like happy customers so thank you for being one. - Bill Ho, CEO

MC

Michael C.  
Data Center Supervisor  
Warehousing  
Used the software for: 2+ years

### "A product that delivers!"

November 19, 2019

5.0

Great Product, not only a cost savings, but an environmental savings as well.

Pros

The Faxcom product is doing exactly what we were promised it would do. Setup was a cinch, and the customer service team walked us through every step. They can be counted on to pick up the phone right away if there are any issues. Great customer service, a great product, and a cost savings.....What else could you ask for?

Cons

The software was great, but it took us awhile to be able to receive invoices via email.

Review Source

Response from Biscom

November 25, 2019

Not many people today realize that digital fax is paperless - and for many customers that equates to significant cost savings in terms of telephony, paper, toner, and all the manual labor and waiting around that's associated with legacy fax. Thank you for your nice comments! And, thank you for being a customer. - Bill Ho, CEO

SC

Sean C.  
System Administrator  
Consumer Goods  
Used the software for: 2+ years

### "Best fax solution"

December 2, 2019

5.0

We transitioned from a home grown software/fax board solution that we had to reboot and tweak almost constantly. Biscom Faxcom was selected to replace that and has been everything we could have asked for.

Pros

Easy of use, ability to control how faxes are handled and delivered.

Cons

Lack of communication regarding available software upgrades.

Reason for choosing Biscom Digital Fax

Cost, ability to do what we needed.

Review Source

Response from Biscom

December 4, 2019

Glad we could help - I'm sure you have better things to do than tweak your fax solution, so happy that you found us. Regarding software upgrades, you can visit http://go.biscom.com/NewsletterSubscription-SignUp.html and make sure you're subscribed to our newsletter - where we announce all of our upgrades. You can also visit this page to see the current software versions available to you: https://www.biscom.com/software-versions/ - Bill Ho, CEO

LL

Lawrence L.  
Medical Director  
Medical Practice  
Used the software for: 1-2 years

### "You could have done better"

November 19, 2019

5.0

Pros

Ease of use, initially, good tecxhincal support

Cons

I originally started with a limited amount of incoming and outgoing faxes. When the volume began increasing, my bills became prohibitively expensive. I requested consideration be given to a flat monthly fee and was told this was not and would not be available.I attempted to contact someone other than a sales rep and never had my calls returned. As such, I changed services to a more cost effective company that accomadated my needs. Remember, you asked for honesty L S Levinson MD

Reason for choosing Biscom Digital Fax

Canceled my subscription to your company as above

Review Source

Response from Biscom

November 25, 2019

Thank you for your thoughts. We are known for our extreme reliability and deliverability - in healthcare particularly. That level of service might not have been a good match for your needs. If you ever experience issues with your new provider, we would be happy to help you. And, yes, we want honesty. It helps us get better. - Bill Ho, CEO

Ron S.  
Director, Unified Communications Technology  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Still Faxing?"

December 3, 2019

5.0

Pros

Simple to use web interface. Flexible integration options! Can send faxes via a printer driver or email attachment.

Cons

Not many things to dislike. Once you have it set, it's done.

Review Source

Response from Biscom

December 4, 2019

Still faxing? Yes, and in fact, fax volumes are growing. Thank you for your review.

LW

Lori W.  
Senior Analyst Asset Management  
Oil & Energy  
Used the software for: 2+ years

### "Great Sales Staff"

December 2, 2019

5.0

Pros

Meets Targa's overall requirements for user groups

Cons

No comment. I am not an user of the software.

Alternatives considered

[FaxCore](https://www.capterra.com/p/171100/FaxCore/)

Reason for choosing Biscom Digital Fax

Better solutions

Review Source

Response from Biscom

December 4, 2019

Thanks - appreciate your review! - Bill Ho, CEO

JF

Jeramy F.  
IT application analyst  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to use"

November 26, 2019

4.0

Allows us to send and receive multiple faxes without wasting paper

Pros

Easy integration to EMR and simple to configure

Cons

Sometimes a bit laggy and interface is somewhat dated

Review Source

Response from Biscom

December 2, 2019

It's amazing how much cost savings there are from going paperless. But integration into your EMR and other applications is also a huge win. Thank you for being a great customer. - Bill Ho, CEO

MR

Mabel R.  
Director, HIM  
Hospital & Health Care  
Used the software for: 2+ years

### "Faxcom in Healthcare"

November 19, 2019

4.0

Pros

Faxcom is a reliable systems. It is also user friendly.

Cons

Reporting needs some enhancements such as productivity reports.

Review Source

Response from Biscom

November 25, 2019

It was a pleasure working with you on your transition to Biscom. You were instrumental in designing a better workflow and integrating us into your EMR - it was a great experience. Thank you! - Bill Ho, CEO

AP

Andy P.  
Executive Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Experience with system"

November 25, 2019

5.0

We have had a great experience. System is easy to use and customer support has always been available when needed

Pros

Ease of use from both sending and receiving. Easy to save files once received. Easy to forward files to other for review

Cons

It can be a little cumbersome to enter fax # when sending

Reason for choosing Biscom Digital Fax

We wanted the flexibility for remote access. We wanted a secure option that would allow for remote access

Review Source

Response from Biscom

December 2, 2019

Thank you for your support. We're launching our new web client soon which is easier to use, faster, and more capable than ever. Free upgrade to our customers. Thanks, Bill Ho, CEO

DG

Dave G.  
Sr. SharePoint Administrator  
Medical Practice  
Used the software for: 2+ years

### "Faxcom Review"

November 25, 2019

4.0

Pros

I could use it to send out fax notices to all our clients.

Cons

It was slow. Primarily due to the fact that sending a fax is slow. Not enough information was captured when a fax did not go through.

Review Source

Response from Biscom

December 2, 2019

Faxing tries to send as fast as possible but sometimes has to drop the delivery rate depending on line quality, line noise, and other factors. Expect around 30 seconds per page, but it also varies based on how complex the page is - the denser the page with text and graphics, the longer it takes to transmit. - Bill Ho, CEO

CM

Colleen M.  
Provider support  
  
Used the software for: 1-2 years

### "Awesome!"

July 22, 2018

5.0

Pros

Being able to fax right from my computer and not having to have an entire different piece of equipment to send documents.

Cons

Theres not really a downside to this software it does what it says its supposed to do and does it well.

Review Source

Response from Biscom

November 25, 2019

When people transition from legacy fax to Biscom, it's usually a pretty amazing change - and a huge productivity booster. Faxing is as easy as sending an email or printing a document. That translates into more time to take care of your more important priorities. Thank you for your feedback. Bill Ho, CEO

JR

Jimmy R.  
Director of Information Technology  
Government Administration  
Used the software for: I used a free trial

### "Replacing Analog Faxes in a Digital Age"

August 21, 2023

5.0

Pros

I appreciated the Quarantine Doctor feature for blocking incoming junk/SPAM faxes. Beyond that it did as advertised and delivered the faxes with no complaints.

Cons

The price was a little high for my taste, but that is also colored by the fact that faxes are even neeeded in this day and age but I digress.

Review Source

TC

Terri C.  
Senior System Integration Support  
Hospital & Health Care  
Used the software for: 2+ years

### "Faxing business administation"

November 19, 2019

5.0

Pros

I've supported other faxing solutions that were not as intuitive as the Biscom product, so I appreciate how easy it is to use Faxcom. The Biscom Support team is top-notch, know their product and respond to my questions quickly, which makes my job a lot easier.

Cons

Honestly, no cons come to mind. I've used the Biscom product for over 5 years and have not encountered any issues that the Support team could not resolve.

Review Source

Response from Biscom

November 25, 2019

Thank you - it's always great to hear that we're able to provide a great solution for your faxing needs. Our support team is very knowledgeable and takes personal pride in the fact that they can resolve any issue. With over 30 years of helping enterprises with their faxing issues, there isn't much that stumps them. Thank you for being a customer. - Bill Ho, CEO

AV

Andrew V.  
IT Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great product for automated or on demand faxing."

November 25, 2019

5.0

Faxcom has been an integral part of our day to day faxing solution. We have integrated it with Interbit Data's Net Delivery product to auto fax out of our EMR. It works flawlessly. We also use it daily as a end user digital faxing solution. We have created global address lists for the entire hospital to easily fax documents to the correct fax numbers. Great product! Highly recommend.

Pros

This product is easy to setup and use as automation software for use with other vendors or as an end user on demand faxing solution.

Cons

I don't really have any negatives about this product.

Review Source

Response from Biscom

December 2, 2019

Thank you. Fax in healthcare is used as an interoperability technology - all digital and much easier to manage and track, and significantly faster than the old paper fax/fax machines that were prevalent in healthcare before. - Bill Ho, CEO

JF

Jennifer F.  
IT Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Works well with our EMR - GE Centricity"

December 2, 2019

4.0

Pros

FAXCOM integrates well with our EMR software. I really think the best aspects are that confirmations of faxes sent go right into the medical record and it is pretty easy to manage failed faxes without leaving the EMR.

Cons

I think that there are many things that could have been improved over the years but the product really hasn't changed. The price is good for what you get but we would be willing to pay more if it was easier to use.

Reason for choosing Biscom Digital Fax

We choose FAXCOM because of its relationship with our EMR system.

Review Source

Response from Biscom

December 4, 2019

Thank you, the EMR integration with Centricity and the ability to manage failed faxes is nice. Would love to hear from you more specifically on updates you'd find useful - we'll be in touch. - Bill Ho, CEO

JC

Joshua C.  
Exchange Administrator  
Medical Practice  
Used the software for: 2+ years

### "Faxing Is Still A Thing"

November 19, 2019

4.0

Being able to go digital has saved tremendously on paper and labor over traditional faxing.

Pros

The best thing is probably the support. They are responsive and thorough.

Cons

The setup, configuration and administration uses a complex, outdated and counterintuitive UI. It's a good thing they have good support. It also doesn't make the transmission problems of traditional faxing go away and troubleshooting such issues is very difficult -but that may just be the nature of the beast, not a failure of Biscom.

Review Source

Response from Biscom

November 25, 2019

Digital fax is a huge improvement over traditional/legacy fax - you're right - all the paper and labor issues are gone, but don't forget telephony and toner. Both contribute to cost and inefficiency. Thank you for your feedback. - Bill Ho, CEO

GB

Gary B.  
Systems Analyst  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Biscom Just Works"

October 2, 2023

5.0

Pros

Once Biscom is setup in your environment, it requires little to no maintenance. There chance for a downtime is rare but, when it happens, the support team is always on top of things.

Cons

I can't think of anything that I don't enjoy about Biscom.

Review Source

MO

Mia O.  
System Administrator  
Government Relations  
Used the software for: 2+ years

### "Mia from TAG"

November 25, 2019

5.0

It is a great product that just works.

Pros

The multiple ways to distribute faxes. It's so easy to obtain a new fax number on the web. A lot can be done on the web.

Cons

I wish that there was a feature that if the fax doesn't go through it notifies the user instead of a static email address. I wish that there was a way that it would automatically connect with office 365 services and we wouldn't need to have an on premise server.

Review Source

Response from Biscom

December 2, 2019

If you're looking for a cloud solution, we can help. No changes to the user interface, but with cloud, you won't have to spend time managing or administering your system. Let us know if you want to discuss an easy migration to cloud fax. - Bill Ho. CEO

JS

Jacqueline S.  
System Administrator  
Media Production  
Used the software for: 2+ years

### "Functionality"

December 4, 2019

5.0

Over the years Faxcom has been a reliable tool for our company. Over the past few years we have had only a few problems which were resolved in a timely manner.

Pros

It was easy to coordinate the installation of this software and setting it up for use. The customer support was great.

Cons

Limited interaction after setup regarding software updates or enhancements

Reason for choosing Biscom Digital Fax

At the time we purchased Faxcom it was the only product available that met all of our needs.

Review Source

Response from Biscom

December 6, 2019

Thank you for this feedback. We're glad it was easy to deploy and that your issues were take care of. All of our updates are and enhancements are delivered through our newsletter, so come to our web site to sign up. - Bill Ho, CEO

JR

Jeff R.  
IT Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Great faxing solution"

December 2, 2019

4.0

Faxcom is a great faxing solution and support is top notch!

Pros

Easy for users to use and understand. Being able to print to the faxcom printer to send faxes is very nice.

Cons

Server side of the application can be cumbersome at times.

Review Source

Response from Biscom

December 4, 2019

The FAXCOM printer driver basically fax-enables any application that can print! Glad you're taking advantage of this feature. You might want to sign up for a training class where you'll get some in-depth training on the server and how to configure and optimize. Everyone who takes our training is excited to go back and implement new ideas and capabilities they didn't know they had. - Bill Ho, CEO

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