--- title: "Collection-Master Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Collection-Master Software - reviews, pricing plans, popular comparisons to other Debt Collection products and more." source_url: "https://www.capterra.com/p/79473/Collection-Master/" page_type: "product" language: "en" --- # Collection-Master Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Collection-Master ## What is Collection-Master? Collection-Master is a debt collection solution that integrates with Microsoft Word and WordPerfect for document management. The software lets stakeholders log notes, track tasks, manage documents, set alerts and reminders, link consumer files, and maintain financial histories. Collection-Master has an open database architecture for analyzing data and generating reports. ## What is Collection-Master used for? [Debt Collection](https://www.capterra.com/debt-collection-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Collection-Master?[Manage this product listing](https://www.g2.com/products/collection-master/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Collection-Master 2.0 (2) VS. [### Arbeit Dialer](https://www.capterra.com/p/172113/Arbeit-Dialer/) [5.0 (1)](https://www.capterra.com/p/172113/Arbeit-Dialer/#reviews) Starting Price Contact vendor Starting Price $0.03 Per Feature Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.0 (2) Ease Of Use 5.0 (1) Value For Money 2.5 (2) Value For Money 5.0 (1) Customer Service 2.0 (2) Customer Service 5.0 (1) ## Collection-Master alternatives [COLLECTMORE](https://www.capterra.com/p/159996/CollectMORE-2-0/) [4.3 (6)](https://www.capterra.com/p/159996/CollectMORE-2-0/#reviews) Starting price $5.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159996/CollectMORE-2-0/) [DebtCol](https://www.capterra.com/p/143672/DebtCol/) [4.3 (17)](https://www.capterra.com/p/143672/DebtCol/reviews/) Starting price $220.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/143672/DebtCol/) [BEAM](https://www.capterra.com/p/119954/BEAM/) [3.1 (7)](https://www.capterra.com/p/119954/BEAM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 43% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/119954/BEAM/) Highest Rated [Enhanced People Search](https://www.capterra.com/p/109491/Debt-Collection-Skip-Tracing/) [5.0 (2)](https://www.capterra.com/p/109491/Debt-Collection-Skip-Tracing/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/109491/Debt-Collection-Skip-Tracing/) ## FAQs about Collection-Master Overview ### What company size and specific industries is Collection-Master built for? Collection-Master is designed for organizations in the accounts receivable management industry, including attorneys, debt collection agencies, debt buyers, and creditors. It is best suited for businesses that handle receivables and collections, rather than for a broad general market or a specific company size segment. Features and Usability ### What are the key features of Collection-Master? Collection-Master offers workflow management and reminders for collection operations, along with auto-dialer, automated notices, and callback scheduling for outbound contact. It also includes client management, contact management, payment plans, transaction management, credit reporting, commission management, and support for in-house collections and collection agencies. Getting Started and Support ### What training and onboarding options does Collection-Master offer? Collection-Master provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars provide guided remote learning, and documentation offers written reference material for setup and ongoing use. Getting Started and Support ### What customer support options does Collection-Master offer? Collection-Master provides chat support for customer assistance. Support interactions are handled through this channel, giving users a direct way to ask questions and get help during use. No reviewer feedback is available about response speed, helpfulness, or common support issues, so user experience details cannot be confirmed. ## Features AI summary Based on 273 Debt Collection reviews Not all debt collection software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Reminders** (**86%** of reviewers rated this feature as critical) - **Accounting Integration** (**62%**) - **Electronic Payments** (**58%**) Collection-Master supports **Reminders**. However, it does not include **Accounting Integration** or **Electronic Payments**. Its **Reminders** feature helps collection teams stay on top of follow-up schedules, maintain consistent communication with debtors, and reduce missed outreach opportunities, helping businesses improve collection timing and keep recovery efforts organized. Automated Notices 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send automated reminders and notices to clients on overdue payments Client Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Commission Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tracking, calculating, and paying commissions and earnings to employees Auto-Dialer System that automatically dials calls Callback Scheduling Schedules callback times Collection Agencies For third-party collection agencies Collection-Master 13 features ### All Features - Auto-Dialer: System that automatically dials calls - Automated Notices: Send automated reminders and notices to clients on overdue payments - Callback Scheduling: Schedules callback times - Client Management: Manage contact details and communication with clients - Collection Agencies: For third-party collection agencies - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Management: Manage, organize, and store contact information - Credit Reporting: Report customer payment history and outstanding debts to credit bureaus - In-House Collections: For first-party debt collectors - Payment Plans: Manage plans with a set payment schedule that help customers pay outstanding debt - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 2.5 (2) 2.5 Based on 2 reviews ## Pricing Value for money 2.5 (2) Value for money 2.5 (2) 2.5 Based on 2 reviews ## Support, customer service and training options Customer Service 2.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.0 (2) 2.0 Based on 2 reviews ## User reviews Overall rating 2.0 Based on 2 reviews Filter by rating 5(0) 4(0) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent JP Joe P. IT manager Law Practice ### "It works. Its old" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 February 26, 2024 Pros We've been a user for nearly 3 decades now. The program works for what it's intended. It has most of what you could ask for in a collection program Cons It's old. And it shows it Migrating to any other software, including their updated version would be a herculean task and undertaking. Support has never been all that great in our experience, but with 30 years under out belt, we don't overly rely on it too much anymore either Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EZ Edward Z. Attorney Law Practice ### "MISERABLE TO USE SOFTWARE THAT IS UNNECESSARILY OVER-COMPLICATED" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 February 15, 2018 Nothing at all. Regret having purchased this software. Wished I had spoken with some current users first. Take my advice, DON'T PURCHASE THIS SOFTWARE. Cons Need an accounting degree to use and understand any of the accounting functions. Even then it is so impossible to get any of the amounts to work out correctly because any changes to be made (like adjusting the principal) need to be done in many different locations throughout the account screens. The software doesn't fully integrate with Microsoft word despite Vertican's assurances that it would. Cannot batch process documents on word as promised. Have to generate each document separately. Most needed reports, such as inventory, late payments, etc. aren't pre-programmed. Reports need to be manually created which is extremely time consuming. Of course Vertican will create the report for you for a cost. All training expenses are YOUR responsibility. You would think that after spending thousands of dollars on this worthless software they would attempt to train you at no additional expense. NOPE! The software requires old fashioned keystrokes to operate and navigate through the system. Forget using the mouse and having the ability to click on buttons to find the information you need. Speaking of which, the information you need is usually not where you think it should be. Most of the time the information is located on different screens or there is no place for this information to be kept and easily retrieved. When you need customer support to answer even a simple question, they can do that for you...but for a price. Save your time and money and find better collection software. 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