Web Customer Service Solution

Who Uses This Software?

Vocalcom cloud customer contact solutions offer end to end capabilities which make it a highly attractive model for organisations looking to migrate from on-premise capital intensive solutions.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Pricing Details
    Pay as you go and scale easily.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Vocalcom
  • www.vocalcom.com/
  • Founded 1995
  • France

About Web Customer Service Solution

Vocalcom Cloud Customer Service Solution has been crafted to deliver smart, intuitive, enterprise level contact center functionality that is easy to implement and manage and most important enables call center agents to deliver excellent customer service. The solutions integrate with leading CRM applications, such as Desk, Salesforce & Zendesk, make customer data easily accessible, so agents never have to wade through endless systems to provide fast and personalized customer service.

Web Customer Service Solution Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

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