# MRI Property Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MRI Property Management the right Lease Accounting solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79570/MRI-Software/reviews --- MRI Property Management 4.3 (97) [View alternatives](https://www.capterra.com/p/79570/MRI-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MRI Property Management Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews DL Daniel L Operations ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “It handles the day-to-day side of property management really well, especially for finances, tenant management, and reporting. Once you get familiar with the system and its quirks, it becomes a very useful tool and saves a lot of manual work.“ May 29, 2026 RM Richard M Data Insights and Systems ManagerAirlines/Aviation, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The configuration process often requires navigating multiple modules and understanding detailed rules, which can be time-consuming and prone to errors without proper training.“ October 2, 2025 DL Daniel L Operations ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “The flexibility with report wizard and custom fields is a big plus, and the system handles large amounts of data well without needing loads of separate spreadsheets and workarounds.“ May 29, 2026 SB Siobhan B Associate DirectorReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “There is no search within the document areas, that is really the only issue that we have. “ March 5, 2026 KC Kaila C Leasing AgentReal Estate, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “MRI is great for Tenant Management, Property Management and overall Operations including Accounting/Batching, Communications, and it is available as an Integration with other programs.“ September 27, 2025 YZ Yan Ke Z DirectorReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Very strick and rigid system that has other features locked behind a paywall.“ September 24, 2025 SB Siobhan B Associate DirectorReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “The pricing structure is clear and it is fantastic that online and telephone support is included. when you first implement you are supported with set up, so it 'flattens' the learning curve. “ March 5, 2026 JN Jacob N Assistant Industrial Property ManagerReal Estate, 10,001+ employeesUsed the software for: 6-12 months. “It was difficult to navigate the interface at first, and I'm in my 20's.“ December 11, 2024 ## Showing most helpful reviews Showing 1-25 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anastasia G. Director of Operations Real Estate Used the software for: 2+ years ### "Property management software " October 26, 2023 4.0 Pros The new user interface is very clean and modern looking. Easy to use Cons Implementation was tough and still working put some bugs with affordable housing Review Source AA Amani A. Leasing Consultant Real Estate Used the software for: 1-2 years ### "MRI Property Management " December 13, 2025 4.0 MRI Property Management is all a matter of getting used where the information is located. There isn't too much tutoring offered with it in the beginning, but playing around in it just to see how everything is organized will really help you figure it out. Pros Everything was very well organized for tenant and rent management. It is pretty all self-explanatory once you get the hang of it, like how to find a resident using the address and even payment types. Cons It is pretty old school in that you'd have to use the function keys a lot but at least you do not have to use your mouse/cursor as much. Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Reason for choosing MRI Property Management It was a great software option for the 2000s to early 2020s. Review Source YK Yvonne K. Controller Real Estate Used the software for: 2+ years ### "MRI the best property management software" May 13, 2026 5.0 My overall experience is great! I love that they have a help section where I can get answers and their support is wonderful! Pros I really like that MRI Property Management is very user-friendly and easy to navigate between each module. It's able to import entries to the general ledger without needing manual entries, which is a big plus. The system keeps track of resident information and work orders effectively, making it a solid choice for my needs. Additionally, the initial setup was very easy for my team. Cons I can't think of anything I dislike about MRI. Reports are easy to run and support team is great!!! Review Source Response from MRI Software May 14, 2026 Thank you so much Yvonne for the fantastic review and for taking the time to share your experience. We are delighted to hear that MRI Property Management has helped streamline day-to-day processes for your team, from GL imports to reporting and work order management and that your overall experience with our team has been so positive. We truly value your partnership and your Account Manager is always available should you need any assistance. VR Verified Reviewer Property Administrator Commercial Real Estate Used the software for: Less than 6 months ### "MRI PMX Specifically: a terrible system- you regress 20+ years working with it" January 15, 2025 1.0 MRI PMX makes the user feel like they have regressed 20+ years. A simple task on other systems, is laborious and takes multiple steps on PMX to accomplish the same thing that would only take one quick simple step on other property management systems. Pros My review relates specifically to MRI PMX: I cannot think of anything positive to say about PMX system when compared to others I have worked on in the past. Cons MRI PMX is a terrible system. I cannot think of anything positive to say about it. Switched from [MRI Commercial Management](https://www.capterra.com/p/199962/MRI-Commercial-Management/) I had not choice, the Company switched from MRI MDA to MRI PMX Review Source Response from MRI Software January 22, 2025 Thank you for your review. We are very sorry to hear that the software is not currently meeting your expectations and would very much like to arrange for a senior manager to reach out and discuss your concerns in further detail. Unfortunately, without your company name we are unable to identify you to be able to assist further. Please can you email mda.support@mrisoftware.com with your details and we will arrange immediate follow up. Thank you. DL Daniel L. Operations Manager Real Estate Used the software for: 2+ years ### "Flexible and Reliable Property Management Software" May 29, 2026 5.0 Overall, we continue to have positive experiences with MRI Qube PM. It handles the day-to-day side of property management really well, especially for finances, tenant management, and reporting. Once you get familiar with the system and its quirks, it becomes a very useful tool and saves a lot of manual work. Pros We really like how easy MRI Qube is to use day to day once everything is set up properly. It becomes the centre of operations for managing properties, service charges, tenants, reporting, and general admin. The flexibility with report wizard and custom fields is a big plus, and the system handles large amounts of data well without needing loads of separate spreadsheets and workarounds. Cons Some parts of the interface can feel a bit dated although they are improving, I imagine the scope of modernising a lot of systems whilst keeping up with modern requirements can be difficult. Review Source LS Luke S. Prop Tech Consultant Real Estate Used the software for: 2+ years ### "Qube PM: Bespoke for your business" March 26, 2026 5.0 Overall experience of Qube is very positive. The team have helped teach me how to customise to specific business needs, from wordlink statements to custom fields. Pros Customisable - Can edit system fields and create custom notes. Really make the system bespoke to our specific business. Support Desk - Team members are all great, from support up to upper management. Everyone is always willing to go the extra mile to help. Cons Running certain reports can someone take multiple clicks through multiple difference filter screens / drop downs. Task scheduler helps this! Review Source SB Siobhan B. Associate Director Real Estate Used the software for: 2+ years ### "MRI Qube review" March 5, 2026 5.0 A positive experience all round. we are well supported by our account manager, the online support is fantastic. also professional services and additional training is easy to access Pros The pricing structure is clear and it is fantastic that online and telephone support is included. when you first implement you are supported with set up, so it 'flattens' the learning curve. The management of data is straightforward, both on records and filing documents Cons There is no search within the document areas, that is really the only issue that we have. You have to search through all the documents. Review Source VR Verified Reviewer System Developer Real Estate Used the software for: 2+ years ### "Excellent!" March 6, 2026 4.0 Very good, regular communication, I personally have at tentative contacts that are excellent to work with. Pros The usability across all departments. Meaning seamless integration between teams and uniformed reporting. Cons Difficulty in getting the right level of support, particularly at times of urgency. Excessive cost of consultancy beyond what is considered support work. Review Source KC Kaila C. Leasing Agent Real Estate Used the software for: 2+ years ### "A great tool for Property Management " September 27, 2025 4.0 I used MRI for numerous years, it is a great program that allows for functionality and management. It is efficient and effective. Pros MRI is great for Tenant Management, Property Management and overall Operations including Accounting/Batching, Communications, and it is available as an Integration with other programs. Cons It was a bit of a Learning Curve, however is generally easy to navigate if you are exploratory and not afraid to find your way around. Review Source Helena R. Operations Trainer Real Estate Used the software for: 2+ years ### "Detailed Financials" September 30, 2022 3.0 For the needs of the company at the time, it was a great solution. However as we evolved, we realized we needed something to help us grow with the times. Pros MRI was a bit more financial intense than other softwares we use. We had a basic version of MRI and the ability to control exactly where money went was nice but took more time than needed. Cons Everything was a process. There were so many steps to every thing. It took more time to accomplish some tasks than was truly necessary. Review Source JW Jenna W. Sales Ledger Clerk Hospital & Health Care Used the software for: 2+ years ### "Overall an easy application to use day to day" March 21, 2025 4.0 Overall the general running of the application is positive. It is easy to find what you are looking for, particularly with the find menu items. Pros \- I like that it is easy to raise any issues that we may have. - I like that customer service get back to us in a timely manner so that our issues can be solved. - I like that I can do most of my day to day functions on MRI rather than using multiple applications. I therefore use MRI everyday in my work life Cons Sometimes MRI can be slow for a period of time and this often causes the system to crash. Also sometimes there is errors, in particular in Commercial Management invoices. Review Source JG Joe G. Property Manager Real Estate Used the software for: 1-2 years ### "MRI Software is okay for the amount you pay" January 27, 2025 4.0 Pros Ease of use. The platform is simple to navigate. Cons Depending on what you were looking to do, it took a few more clicks than needed to accomplish certain tasks. Review Source RD Rhiannon D. Director of Operations Real Estate Used the software for: 2+ years ### "Change is scary - but sometimes you just have to leap!" June 11, 2020 5.0 Over the course of 12 years and major changes on the MRI side - things haven't always been sunshine and rainbows but I have to say that MRI listens to its clients. They don't always get things right in the beginning but they have always taken our feedback and used it to evolve their offerings. We have worked with a number of other 'industry-leading' software companies and have never had the kind of interactive experience we have had at MRI. Pros We migrated from DOS based proprietary software in 2008 to a combined MRI/BostonPost platform. Change is scary and difficult but our experience during implementation was amazing. The implementation team walked us through each area to make sure our end result was exactly as we wanted it! Cons Growing pains have been the only real negative issue - but that is expected when you have been with a company that is constantly evolving for 12 years! MRI has a laser-like focus on constantly bringing the software to the next level, but we aren't always ready to level-up so we can see the new tools available but aren't quite able to use them yet - and that is really a reflection of our company, not MRI. Reason for choosing MRI Property Management We loved the ease of use right out of the box - the software had a very intuitive user experience for our staff but was dynamic enough to give us next level reporting capability for our clients. Review Source Response from MRI Software June 12, 2020 Thank you for the extraordinary review, Rhiannon! We appreciate your partnership and honest feedback. As you mentioned in your review, we are constantly trying to improve based on our clients needs and we are ecstatic to know you've seen it first hand. We will continue to be here for you and your team and look forward to the journey together! DM Danielle M. Training Specialist Real Estate Used the software for: 2+ years ### "MRI Software" January 18, 2023 4.0 It's been great! Pros That it is compatible with other systems. Cons The system does run slow sometime (we have a lot of users/communities) Review Source Brian D. Customer Success Manager Accounting Used the software for: 1-2 years ### "MRI Software - for asset management services" September 24, 2019 4.0 Our experience with MRI Software was, at first, touch and go. There were changes in staff and changes in client managers. Once we achieved consistency on the back-end, our experience has been much more beneficial. Our asset management needs have been met by the various pages that can be built out, all of the reports that we can generate with different fields, and the functions that we are able to use with ease on a daily basis. Pros What I like the most about the software is that you can add as many functions as you want, and have that functionality specifically tailored to your business needs. Cons What I (and my team) like the least about this software is how it seems that some of the bugs or fixes that we need completed ASAP take much longer than they should. If there is just one bug that is causing a problem in our reports, we have to submit a ticket which then gets put into a developer queue. Sometimes it can take a couple weeks for what seems like it should be an easy fix. Review Source VR Verified Reviewer Junior Software Engineer Real Estate Used the software for: 2+ years ### "Great to work with and easy to customize but customer support is terrible" February 22, 2018 3.0 Pros user friendly, easy to customize, great to be able to make the software as flexible as needed to fit the company needs Cons upgrades are not easy to work through with many issues throughout upgrades, customer support is extremely slow and can take a couple weeks to finally get an answer back as to if the issue found is an issue that has a workaround or will have to wait for MRI to fix the issue in a long-term change. Review Source LG Louise G. Executive Director Real Estate Used the software for: 2+ years ### "Has MRI acquired too many companies" June 16, 2020 4.0 Pros MRI acquired a number of Housing Authority software companies. We still are using the software we originally purchased (HAB Inc.) until the new platform is rolled out. The support has been excellent. I have been told the new platform is user friendly. MRI allowed us to change our contract to the same time period as our fiscal year. Cons New software package will not include payroll. Sounds like we need to pay for or do business with another company for payroll. I doubt MRI will reduce annual cost to make up for the loss of a program that we are receiving and paying for with the current software. Billing detail could be clearer. Review Source Response from MRI Software June 17, 2020 Thank you so much for taking some time to review us, Louise! I am happy to hear support has been exceptional. We are excited to have you on board! AL April L. Area Property Manager Real Estate Used the software for: 2+ years ### "MRI Callmax" June 11, 2020 4.0 I have had no issues with MRI and our customer service person, \[SENSITIVE CONTENT HIDDEN\] is awesome! Pros 1.We really like that you can get messages so many different ways. 2. We like that it records the call between maintenance and the resident on emergency calls. 3. It is great that you can record a message if you have a temporary change. Cons 1\. The call back feature that blocks the personal number is only available in the emergency maintenance mailbox. All other mailboxes it shows the phone number. Review Source Response from MRI Software June 15, 2020 Thank you so much for your review, April! We are happy to hear you are pleased with the overall features of our products and think our customer service is awesome! We look forward to continuing our partnership for years to come. VR Verified Reviewer Media Supervisor Marketing and Advertising Used the software for: 1-2 years ### "MRI is straightforward and easy to use" June 18, 2019 4.0 Overall, MRI is very easy to learn to use and can be a valuable source of information. However, sometimes the parameters get funky when layering in less concrete data like psychographic or behavioral segments and the data does not seem entirely accurate. Pros MRI is very user intuitive and allows you to layer multiple audience traits over one another to define audience size without having to export your data over and over and pivot it. There's a lot you can do and see within the software itself, which really helps save time when you want to just look at a bunch of different options without having to wait for a new export to generate. I like the click and drag functionality. Cons It could definitely have more behavioral/psychographic options. Sometimes the behavioral/psychographic traits that are provided are far too specific to apply to an entire audience and it can skew your results; others are far too vague and provide conditions that almost all audiences would fall under. More niche breakouts within HHI and demo would also be helpful. Lastly, I think adding a Save option for some of these pulls would be helpful - the save option did not work for me. Review Source KT Kelly T. Project Specialist Individual & Family Services Used the software for: 2+ years ### "My Review LOL" June 11, 2020 5.0 We use MRI for our Housing Data Base. I have found it to be extremely helpful, and the tech support team is absolutely amazing. Pros I think its very user friendly. I wish it were a little easier to navigate between different sections. It would be awesome if we in occupancy and were able to jump over to that tenants TARS page, instead of having to do a search in both. Cons My least favorite part is the utility allowance module. It isn't very user friendly. Review Source Response from MRI Software June 16, 2020 Hello Kelly, Thank you for your outstanding review and ratings!! We are so happy to hear that you are pleased overall with our platform and we certainly appreciate the feedback you provided below! We are constantly looking for ways to improve for our customers. RC Rebecca C. Vice President Real Estate Used the software for: 2+ years ### "Best Accounting Software out there" April 20, 2020 5.0 It's very user friendly, has more options than you would probably ever use and it's somewhat reasonably priced compared to Yardi. Pros We use it for our accounting for tenants and payables. This is the most user friendly software there is out there for property management. My favorite by far. Cons It is not as compatable with other systems like Yardi is that's why people tend to use Yardi more than MRI. Review Source Response from MRI Software April 23, 2020 Thank you for the great review, Rebecca! We are thrilled to hear you're happy with our user-friendly property management software and are proud you call our solution a favorite! We look forward to serving you and your team for many years to come! -The MRI Team EC Elena C. Accounting Assistant Commercial Real Estate Used the software for: 2+ years ### "Easy to Use - Property Management Software" December 9, 2021 4.0 By using the MRI Software I am able to easily follow through with my job and look up accounts with ease through the collections process Pros Easy to learn and easy to use interface switching between different aspects of the software Cons Sometimes pulling reports can be slow, site times out often Review Source AS Andy S. Senior Property Accountant Real Estate Used the software for: 2+ years ### "Great Accounting Real Estate Software" November 15, 2018 4.0 I have used other software, and MRI is a great overall software for accounting use in real estate. Rather happy. Pros I like the windows version of MRI as its very user friendly and fast. The reporting and windowed setup is great for running multiple reports over and over. Everything is where it should be. Cons I dislike that they are migrating to a newer web based design. For what we use the software for, the windows version operates quicker and is more efficient. Every time there is an update though, there seems to be more issues than fixes. Review Source AH Ashley H. Operations Specialist Real Estate Used the software for: 2+ years ### "MRI GREAT SOFTWARE FOR FINANCIALS AND RECORD KEEPING " November 6, 2019 5.0 Overall, i have been using this software for years. The updates keeps you on trend with what you need to know and making your life easier for accounting and record keeping. Pros MRI is user friendly and easy to learn. There are many different was to use the software from accounting to record keeping. Cons Some of the functions that you think will work for you, don't always do what you want them to do. This can make things more time consuming and complicated. Review Source AM Amy M. Senior accountant Real Estate Used the software for: 2+ years ### "Great customer support" November 6, 2019 4.0 MRI holds alot of date and we are working to be able to export the data in a user format. Pros The customer support is great. They are able to help with mostly any question! All you have to do is call the 1800 number. Cons The bach reports are nice, but it would be great if there was a way to change the date on the whole batch, not have to go I to each report within the batch to enter the date. Review Source Similar Products Featured ## Related categories [Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/)[Lease Accounting](https://www.capterra.com/lease-accounting-software/)[Property Management](https://www.capterra.com/rental-property-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.