--- title: "MRI Property Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is MRI Property Management the right Lease Accounting solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/79570/MRI-Software/reviews/" page_type: "reviews" language: "en" --- MRI Property Management 4.3 (108) [View alternatives](https://www.capterra.com/p/79570/MRI-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of MRI Property Management Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews DL Daniel L Operations ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “It handles the day-to-day side of property management really well, especially for finances, tenant management, and reporting. Once you get familiar with the system and its quirks, it becomes a very useful tool and saves a lot of manual work.“ May 29, 2026 AS Amanda S Licence in ChargeReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “There are also limitations in customisation, particularly around reporting and dashboard configuration.“ June 25, 2026 AS Amanda S Licence in ChargeReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The cloud-based system provides strong security features, including secure user access and reliable protection of sensitive landlord and tenant information.“ June 25, 2026 RM Richard M Data Insights and Systems ManagerAirlines/Aviation, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The configuration process often requires navigating multiple modules and understanding detailed rules, which can be time-consuming and prone to errors without proper training.“ October 2, 2025 DL Daniel L Operations ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “The flexibility with report wizard and custom fields is a big plus, and the system handles large amounts of data well without needing loads of separate spreadsheets and workarounds.“ May 29, 2026 MC Michael C Director - Head of Technology Solutions CPMCommercial Real Estate, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Ability to reconcile long standing GL differences has proved difficult and impacted internal compliance.“ July 8, 2026 JL James L Senior Property AccountantReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Great for producing various reports, like reports on capital expenditure for developments, creditor and debtors reports for cashflow etc“ June 26, 2026 SB Siobhan B Associate DirectorReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “There is no search within the document areas, that is really the only issue that we have. “ March 5, 2026 ## Showing most helpful reviews Showing 1-25 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anastasia G. Director of Operations Real Estate Used the software for: 2+ years ### "Property management software " October 26, 2023 4.0 Pros The new user interface is very clean and modern looking. Easy to use Cons Implementation was tough and still working put some bugs with affordable housing Review Source AS Amanda S. Licence in Charge Real Estate Used the software for: 2+ years ### "Property Tree is the Best Property Management Program" June 25, 2026 5.0 Overall, my experience with MRI Property Tree has been very positive. I find the program reliable, efficient, and well-suited to the day-to-day demands of property management. It has streamlined key processes such as trust accounting, maintenance, communication, and rent roll management, allowing our team to operate more effectively and with greater accuracy. While there are minor areas for improvement, particularly around integrations and occasional performance slowdowns, these do not outweigh the overall benefits. The system is comprehensive and continues to support the smooth running of our portfolio. Overall, I really like the program and consider it a valuable tool for our business. Pros Property Tree by MRI Software has been an excellent platform for managing our rent roll. The cloud-based system provides strong security features, including secure user access and reliable protection of sensitive landlord and tenant information. Customer support has been consistently responsive, professional, and knowledgeable, with issues resolved promptly and helpful training resources readily available. From an operational perspective, Property Tree has streamlined our overall rent roll management by improving efficiency in trust accounting, arrears management, maintenance tracking, inspections, and communication with landlords and tenants. Overall, the software has become an essential tool in the successful management of our portfolio. Cons The area we have experienced the most issues with is the integration with Brick+ Agents. We have found that work orders are not consistently sent through to trades, occurring approximately 50% of the time, which has impacted workflow efficiency and has led us to consider discontinuing the program. In addition, MRI Property Tree can experience occasional system lag and slower performance during peak usage periods, which can affect productivity in a busy office environment. Some workflows and reporting functions are not as intuitive as expected and may require additional training for new staff. There are also limitations in customisation, particularly around reporting and dashboard configuration. Overall, while the platform is generally reliable, these issues can create inefficiencies and require workarounds to achieve desired outcomes. Alternatives considered [PropertyMe](https://www.capterra.com/p/156513/PropertyMe/) Reason for choosing MRI Property Management The changeover was easier with MRI Property Management Review Source MC Michael C. Director - Head of Technology Solutions CPM Commercial Real Estate Used the software for: 6-12 months ### "Lambert Smith Hampton - CPM" July 8, 2026 3.0 Overall a positive experience from a day to day performance perspective and account management relationship. Pros The flexibility within the system to create workflows to meet process and business needs. The ease of use and also the account management we receive from our Account Manager. Cons My use is limited day to day and used on an administrator basis. Ability to reconcile long standing GL differences has proved difficult and impacted internal compliance. Review Source YK Yvonne K. Controller Real Estate Used the software for: 2+ years ### "MRI the best property management software" May 13, 2026 5.0 My overall experience is great! I love that they have a help section where I can get answers and their support is wonderful! Pros I really like that MRI Property Management is very user-friendly and easy to navigate between each module. It's able to import entries to the general ledger without needing manual entries, which is a big plus. The system keeps track of resident information and work orders effectively, making it a solid choice for my needs. Additionally, the initial setup was very easy for my team. Cons I can't think of anything I dislike about MRI. Reports are easy to run and support team is great!!! Review Source Response from MRI Software May 14, 2026 Thank you so much Yvonne for the fantastic review and for taking the time to share your experience. We are delighted to hear that MRI Property Management has helped streamline day-to-day processes for your team, from GL imports to reporting and work order management and that your overall experience with our team has been so positive. We truly value your partnership and your Account Manager is always available should you need any assistance. ST Sheena T. Group Property Manager Real Estate Used the software for: 2+ years ### "Why are you not using MRI for your Property Management" June 26, 2026 5.0 I do not see me, being a property manager, managing any property without MRI. I have enjoyed it, i have enjoyed seeing it evolve from MDA to MRI. It makes my job easier, with reports, invoicing, leasing etc... But please create an email reminder for lease renewals... Pros I like the efficiency and the simple use of the system. Information at your finger tips that our tenants can verify. Very transparent. each section works well with its counterpart. we use it in South Africa and Botswana, i have access to all our properties and i do not have to wait for a property manager to get back to me, i can access it myself. i see trails ... there is absolutly no cheating this system! Cons Sometimes (could this issue be my wifi network) but sometimes I will need to restart the system in order to get a report, and then after I restart (depending on the amount of times I tried to generate the report) i will have so many reports generated. Review Source DL Daniel L. Operations Manager Real Estate Used the software for: 2+ years ### "Flexible and Reliable Property Management Software" May 29, 2026 5.0 Overall, we continue to have positive experiences with MRI Qube PM. It handles the day-to-day side of property management really well, especially for finances, tenant management, and reporting. Once you get familiar with the system and its quirks, it becomes a very useful tool and saves a lot of manual work. Pros We really like how easy MRI Qube is to use day to day once everything is set up properly. It becomes the centre of operations for managing properties, service charges, tenants, reporting, and general admin. The flexibility with report wizard and custom fields is a big plus, and the system handles large amounts of data well without needing loads of separate spreadsheets and workarounds. Cons Some parts of the interface can feel a bit dated although they are improving, I imagine the scope of modernising a lot of systems whilst keeping up with modern requirements can be difficult. Review Source LG Leah G. Property and Office Manager Real Estate Used the software for: 2+ years ### "Property/Office/Sale Manager" June 25, 2026 5.0 My overall experience has been great. We've been using property tree for years now and wouldn't think of changing. Pros It really easy to use and makes management of rent, invoices and overall tenancies simple. I also like being able to get help by watching videos etc. without needing to contact anyone. Cons The system still sometimes sends out inspection notices on weekends. I'd like to get a notification if a communication email fails rather than needing to manually check. Review Source AN Alex N. Management Accountant Real Estate Used the software for: 2+ years ### "A versatile solution to property management " June 26, 2026 4.0 A versatile solution to property management that has been the most comprehensive of the software's I have used in the last decade to do the job. Pros A good foundation that still remains customisable to fit individual business needs. There's enough freedom to constructing reporting or organisation as desired, and the dedicated helpline can step in and provide the further support when further knowledge is needed. Makes the process of day to day tenant management straightforward, allows a lot of data to be pulled from the general ledger for analysis. Cons The separation of modules can sometimes be a hinderance as the transfer between them can result in timing issues that cause differences that need to be reconciled. Review Source ST Suki T. Group Financial Controller Accounting Used the software for: 2+ years ### "Reliable Platform for Managing Property Portfolios" June 26, 2026 5.0 Overall, MRI Property Management is a robust and reliable property management solution. It can take some time to learn, but its comprehensive features and reporting capabilities make it a valuable tool for managing property portfolios. Pros I liked how easy it was to keep track of properties, tenants, and maintenance requests in one place. The reporting features were also helpful for monitoring performance and staying organised. Cons Some tasks can be slow, particularly when working with large datasets or generating complex reports. The system could also benefit from a more modern, streamlined user experience Review Source Helena R. Operations Trainer Real Estate Used the software for: 2+ years ### "Detailed Financials" September 30, 2022 3.0 For the needs of the company at the time, it was a great solution. However as we evolved, we realized we needed something to help us grow with the times. Pros MRI was a bit more financial intense than other softwares we use. We had a basic version of MRI and the ability to control exactly where money went was nice but took more time than needed. Cons Everything was a process. There were so many steps to every thing. It took more time to accomplish some tasks than was truly necessary. Review Source YKZ Yan Ke Z. Director Real Estate Used the software for: 2+ years ### "Works well and a easy to learn product but Limited QOL features" September 24, 2025 4.0 It get;s the job done, the team is familiar with the product, have terrrible intergrations to zapier to allow any forms of automation, layers of pay wall behind other features, support is good and does answer quickly via chat box. Pros UI, ease of useage, cloud based storage, able to be accessed by mobile, easy end of month and payment to creditors and landlords Cons Very strick and rigid system that has other features locked behind a paywall. Very limited online/self service features for both agents and landlords/tenants. The landlord and tenant portal UI and information looks like it was designed back in 2005. The system does not allow zapier or webhooks so there are zero automation possible, but they do have intergrations with other australian companies, which means an API key is available just locked away. Review Source JW Jenna W. Sales Ledger Clerk Hospital & Health Care Used the software for: 2+ years ### "Overall an easy application to use day to day" March 21, 2025 4.0 Overall the general running of the application is positive. It is easy to find what you are looking for, particularly with the find menu items. Pros \- I like that it is easy to raise any issues that we may have. - I like that customer service get back to us in a timely manner so that our issues can be solved. - I like that I can do most of my day to day functions on MRI rather than using multiple applications. I therefore use MRI everyday in my work life Cons Sometimes MRI can be slow for a period of time and this often causes the system to crash. Also sometimes there is errors, in particular in Commercial Management invoices. Review Source JG Joe G. Property Manager Real Estate Used the software for: 1-2 years ### "MRI Software is okay for the amount you pay" January 27, 2025 4.0 Pros Ease of use. The platform is simple to navigate. Cons Depending on what you were looking to do, it took a few more clicks than needed to accomplish certain tasks. Review Source RD Rhiannon D. Director of Operations Real Estate Used the software for: 2+ years ### "Change is scary - but sometimes you just have to leap!" June 11, 2020 5.0 Over the course of 12 years and major changes on the MRI side - things haven't always been sunshine and rainbows but I have to say that MRI listens to its clients. They don't always get things right in the beginning but they have always taken our feedback and used it to evolve their offerings. We have worked with a number of other 'industry-leading' software companies and have never had the kind of interactive experience we have had at MRI. Pros We migrated from DOS based proprietary software in 2008 to a combined MRI/BostonPost platform. Change is scary and difficult but our experience during implementation was amazing. The implementation team walked us through each area to make sure our end result was exactly as we wanted it! Cons Growing pains have been the only real negative issue - but that is expected when you have been with a company that is constantly evolving for 12 years! MRI has a laser-like focus on constantly bringing the software to the next level, but we aren't always ready to level-up so we can see the new tools available but aren't quite able to use them yet - and that is really a reflection of our company, not MRI. Reason for choosing MRI Property Management We loved the ease of use right out of the box - the software had a very intuitive user experience for our staff but was dynamic enough to give us next level reporting capability for our clients. Review Source Response from MRI Software June 12, 2020 Thank you for the extraordinary review, Rhiannon! We appreciate your partnership and honest feedback. As you mentioned in your review, we are constantly trying to improve based on our clients needs and we are ecstatic to know you've seen it first hand. We will continue to be here for you and your team and look forward to the journey together! DM Danielle M. Training Specialist Real Estate Used the software for: 2+ years ### "MRI Software" January 18, 2023 4.0 It's been great! Pros That it is compatible with other systems. Cons The system does run slow sometime (we have a lot of users/communities) Review Source Brian D. Customer Success Manager Accounting Used the software for: 1-2 years ### "MRI Software - for asset management services" September 24, 2019 4.0 Our experience with MRI Software was, at first, touch and go. There were changes in staff and changes in client managers. Once we achieved consistency on the back-end, our experience has been much more beneficial. Our asset management needs have been met by the various pages that can be built out, all of the reports that we can generate with different fields, and the functions that we are able to use with ease on a daily basis. Pros What I like the most about the software is that you can add as many functions as you want, and have that functionality specifically tailored to your business needs. Cons What I (and my team) like the least about this software is how it seems that some of the bugs or fixes that we need completed ASAP take much longer than they should. If there is just one bug that is causing a problem in our reports, we have to submit a ticket which then gets put into a developer queue. Sometimes it can take a couple weeks for what seems like it should be an easy fix. Review Source RK Ryan K. Accountant Real Estate Used the software for: 2+ years ### "MRI Works Great" May 12, 2022 5.0 Pros Easy to calculate CAM's track leases and apply collections Cons Tables make some corrections or adjustments cumbersome Review Source BM Bob M. Owner Real Estate Used the software for: 1-2 years ### "No customer service since ownership changes and a complete lack of understanding during lockdown" August 11, 2020 5.0 When they changed to MRI they changed the way they accepted payments. However they omitted to tell me that 1. They had been bought over by this company from America. 2. They had cancelled the quarterly direct debit and then sent a huge bill. 3. Refused to pause their system during lockdown despite the fact that we were not allowed to write new business. 4. When I asked them for proof that they had informed me of the new payment procedure refused to supply me with any proof whatsoever and claimed " There were press releases informing everyone we had been bought over" To date I have a site I have paid for which is written in a medium that most people can't convert and the site I have paid for is totally unusable. I have requested a Subject Access Report which they have totally ignored and are the most rude, arrogant and unhelpful company I have ever had the misfortune to deal with. Pros It was a good package and the site I paid for to built was excellent as was their help but this is when they were Thesaurus when they were bought over by MRI this all changed unfortunately! Cons Liked most of it and the team Thesaurus BEFORE THEY WERE BOUGHT OVER were most helpful Review Source VR Verified Reviewer Planet FM Adnim Facilities Services Used the software for: 2+ years ### "Great for helpdesk" August 6, 2018 4.0 It is a very good software for helpdesk use, could do a bit on an improvement on the vision reporting. It could improve the delay on receiving work orders on mobiles. Pros It is easy to use, you don't need to open multiple windows as all info and tabs are accessible. Easy to export to excel. Arranging columns and search option. Cons The mobile service is really slow, main system crashes every now and then and does run slow. Review Source VR Verified Reviewer Assistant Community Manager Real Estate Used the software for: 2+ years ### "Been using MRI for almost 10 years" July 6, 2019 5.0 Able to run reports with ease; Is user-friendly. Support is always available. Pros Ease of setting up resident files; accessibility of reports and ease of running reports. Ease of processing statement of deposits; works well and integrates well with other software products. Cons Works slowly and program often freezes. Review Source AR Annette R. Application Support Specialist Used the software for: 2+ years ### "Intuitive and easy to use and manage." June 9, 2017 4.0 Pros This product is easy to navigate through for end users. There is a wide variety of App add-ons available to expand based on your needs, with many that integrate seamlessly. Above all else, the Customer support is OUTSTANDING!! There is always a pleasant, knowledgeable voice on the other end to assist you in a timely manner. MRI is always working on incidents within the system and releasing CMU's. Cons As an Administrator, I would like to have more access in the training portal to administer users and see some improvements made to the Training modules. In regards to the courses themselves, the videos need to be edited in order for them to register as being completed properly and it would be beneficial to have the next courses start automatically. Users are confused when trying to navigate through courses and the site in general. Review Source AI Ally I. Property Manager Real Estate Used the software for: 1-2 years ### "MRI makes billing for rental applications easy! " May 6, 2024 5.0 Great experience with this product! No issues or glitching. Pros MRI simplifies the tracking and payment of applications without our company. Cons Invoicing and customer service can sometimes be slow. Review Source AO Angela O. Manager Real Estate Used the software for: 1-2 years ### "Easier than previous answering service!" October 14, 2019 5.0 It's nice not having to turn the answering service on and off every morning and evening or anytime I leave the office. I also love that it gives the caller a choice to help direct their call to whoever will be able to address their concern or answer their question through a message. I like that we can send a rapid response without having to call every person back in the event of a maintenance emergency. Pros I like that I can set it up in advance and schedule who will be notified when a call comes in and that it's automatically going to answer rather than me having to turn it on and off every time I will be out of the office. Cons Some of the features were confusing at first but I was able to play around and figure it out with some use. Reason for choosing MRI Property Management Price for services covered. Review Source MN Melissa N. Executive Assistant Real Estate Used the software for: 1-2 years ### "New User" June 15, 2020 4.0 The customer service is great. The program works for our daily Housing Authority needs. Pros It's simple to use and you can find things pretty easy. Entering applications, making rent payments, along with work orders are easy to do. Still learning what all the program has to offer. Cons Notes in tenant files should be easier to find under Occupancy. Receipts shouldn't be numbered unless posted the payment-it renumbers when you "X" out (hit a wrong button etc.). A small video tutorial for new users that can be sent when setting up logins-auto sends? Review Source Response from MRI Software June 16, 2020 Hello Melissa, Thank you so much for taking the time to review MRI Software! We are glad to hear you enjoy our customer service and user friendly platform. Thank you for your feedback on the tenant files! We will pass your suggestions along to the team! RM Ryan M. Property Owner Real Estate Used the software for: 1-2 years ### "MRI Software is Great" August 11, 2022 5.0 Overall, with MRI software, we are able to run a successful property management company. Pros I really like there Central Overview Screen. This screen shows you all of the important information you need, in a quick and easy to read with great graphics. You can make custom reports with queries, which is extremely helpful in making business decisions. I use MRi software for all of my property management needs. I really like that it is a cloud software, so no matter where i am, i can log onto their software. Cons Some older residents complain about the online rent payment program, but i believe that is human error Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.