--- title: "MRI Property Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is MRI Property Management the right Lease Accounting solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/79570/MRI-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-29" --- MRI Property Management 4.1 (108) [View alternatives](https://www.capterra.com/p/79570/MRI-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 29th, 2026 # Reviews of MRI Property Management Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews DL Daniel L Operations ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “It handles the day-to-day side of property management really well, especially for finances, tenant management, and reporting. Once you get familiar with the system and its quirks, it becomes a very useful tool and saves a lot of manual work.“ May 29, 2026 AS Amanda S Licence in ChargeReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “There are also limitations in customisation, particularly around reporting and dashboard configuration.“ June 25, 2026 AS Amanda S Licence in ChargeReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The cloud-based system provides strong security features, including secure user access and reliable protection of sensitive landlord and tenant information.“ June 25, 2026 MC Michael C Director - Head of Technology Solutions CPMCommercial Real Estate, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Ability to reconcile long standing GL differences has proved difficult and impacted internal compliance.“ July 8, 2026 DL Daniel L Operations ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “The flexibility with report wizard and custom fields is a big plus, and the system handles large amounts of data well without needing loads of separate spreadsheets and workarounds.“ May 29, 2026 MB Mark B Senior DirectorReal Estate, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Resolving historic issues that have not been easy to resolve, that has been a challenge for us with the product“ July 8, 2026 JL James L Senior Property AccountantReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Great for producing various reports, like reports on capital expenditure for developments, creditor and debtors reports for cashflow etc“ June 26, 2026 RM Richard M Data Insights and Systems ManagerAirlines/Aviation, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The configuration process often requires navigating multiple modules and understanding detailed rules, which can be time-consuming and prone to errors without proper training.“ October 2, 2025 ## Showing most helpful reviews Showing 1-25 of 108 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Harbour C. Manager Used the software for: 3-5 years ### "New Feature Offers Call Transcripts!" August 13, 2026 4.0 While I do think the MRI software is great overall for its ease of use, price point and range of modifications, the constant changing of the home screen or log in is frustrating. I do love the replies you can send automatically like "I'm on the way" as well as not having to turn on and off a service recording. I like the text notifications as well. Overall, I would recommend MRI. Pros I like that you can now get a transcript of the messages and page outs that are recorded. Some people are hard to understand and the transcript really helps. Cons The log in keeps changing screens. You will have a tab bookmarked but get notices about the platform or log in screen changing but don't know why. Review Source Tomiko W. Lease admin Used the software for: 3-5 years ### "Make the switch " August 2, 2026 5.0 Pros I love MRI! The customer support is top tier but the interface is seamless! You really get your value when using mri. It can house so much data and the ability for it to be integrated with excel queries Cons It can be buggy some times when month end close needs to happen but aside from that in my opinion is works very well Review Source R Reviewer Director and property manager Used the software for: 3-5 years ### "So easy to use" July 14, 2026 5.0 Excellent, don’t think there’s much that needs improvement here, if it ain’t broke don’t fix it. !!! Pros Excellent platform very easy to use, even as a beginner from the very beginning it was never too difficult to operate and understand Cons There isn’t much to not like because it’s very stable, very reliable and always works. Also very handy that you can login and work pretty much anywhere around the world Review Source Mark B. Senior Director Used the software for: 3-5 years ### "MRI Product " July 9, 2026 5.0 Overall I enjoy using the product and also like the flexibility of having all the additional bolt on. I'm excited to see where AI takes the product. Pros The system is easy to navigate around and very straight forward to use, I enjoy using the PM module and the PL module Cons Resolving historic issues that have not been easy to resolve, that has been a challenge for us with the product Review Source Michael C. Director - Head of Technology Solutions CPM Used the software for: Less than 1 year ### "Lambert Smith Hampton - CPM" July 9, 2026 3.0 Overall a positive experience from a day to day performance perspective and account management relationship. Pros The flexibility within the system to create workflows to meet process and business needs. The ease of use and also the account management we receive from our Account Manager. Cons My use is limited day to day and used on an administrator basis. Ability to reconcile long standing GL differences has proved difficult and impacted internal compliance. Review Source Leah G. Property and Office Manager Used the software for: 3-5 years ### "Property/Office/Sale Manager" June 30, 2026 5.0 My overall experience has been great. We've been using property tree for years now and wouldn't think of changing. Pros It really easy to use and makes management of rent, invoices and overall tenancies simple. I also like being able to get help by watching videos etc. without needing to contact anyone. Cons The system still sometimes sends out inspection notices on weekends. I'd like to get a notification if a communication email fails rather than needing to manually check. Review Source AN Alex N. Management Accountant Used the software for: 3-5 years ### "A versatile solution to property management " June 29, 2026 4.0 A versatile solution to property management that has been the most comprehensive of the software's I have used in the last decade to do the job. Pros A good foundation that still remains customisable to fit individual business needs. There's enough freedom to constructing reporting or organisation as desired, and the dedicated helpline can step in and provide the further support when further knowledge is needed. Makes the process of day to day tenant management straightforward, allows a lot of data to be pulled from the general ledger for analysis. Cons The separation of modules can sometimes be a hinderance as the transfer between them can result in timing issues that cause differences that need to be reconciled. Review Source James L. Senior Property Accountant Used the software for: 3-5 years ### "Best product available for managing and reporting on properties" June 29, 2026 5.0 The software is user friendly and support team very helpful whenever we encounter any issues. It does everything we need it for. Pros Great for producing various reports, like reports on capital expenditure for developments, creditor and debtors reports for cashflow etc Cons One of our entities falls under the small payments scheme for CIS, but the settings does not allow you to set this for just the one entity and have different setting for the other entities. When scanning invoices to the purchase ledger, the documents are not automatically made available in property management. Review Source ST Sheena T. Group Property Manager Used the software for: 3-5 years ### "Why are you not using MRI for your Property Management" June 29, 2026 5.0 I do not see me, being a property manager, managing any property without MRI. I have enjoyed it, i have enjoyed seeing it evolve from MDA to MRI. It makes my job easier, with reports, invoicing, leasing etc... But please create an email reminder for lease renewals... Pros I like the efficiency and the simple use of the system. Information at your finger tips that our tenants can verify. Very transparent. each section works well with its counterpart. we use it in South Africa and Botswana, i have access to all our properties and i do not have to wait for a property manager to get back to me, i can access it myself. i see trails ... there is absolutly no cheating this system! Cons Sometimes (could this issue be my wifi network) but sometimes I will need to restart the system in order to get a report, and then after I restart (depending on the amount of times I tried to generate the report) i will have so many reports generated. Review Source Suki T. Group Financial Controller Used the software for: 3-5 years ### "Reliable Platform for Managing Property Portfolios" June 29, 2026 5.0 Overall, MRI Property Management is a robust and reliable property management solution. It can take some time to learn, but its comprehensive features and reporting capabilities make it a valuable tool for managing property portfolios. Pros I liked how easy it was to keep track of properties, tenants, and maintenance requests in one place. The reporting features were also helpful for monitoring performance and staying organised. Cons Some tasks can be slow, particularly when working with large datasets or generating complex reports. The system could also benefit from a more modern, streamlined user experience Review Source R Reviewer Director of Operations Used the software for: 3-5 years ### "Property management software " October 31, 2023 4.0 Pros The new user interface is very clean and modern looking. Easy to use Cons Implementation was tough and still working put some bugs with affordable housing Review Source R Reviewer Licence in Charge Used the software for: 3-5 years ### "Property Tree is the Best Property Management Program" June 25, 2026 5.0 Overall, my experience with MRI Property Tree has been very positive. I find the program reliable, efficient, and well-suited to the day-to-day demands of property management. It has streamlined key processes such as trust accounting, maintenance, communication, and rent roll management, allowing our team to operate more effectively and with greater accuracy. While there are minor areas for improvement, particularly around integrations and occasional performance slowdowns, these do not outweigh the overall benefits. The system is comprehensive and continues to support the smooth running of our portfolio. Overall, I really like the program and consider it a valuable tool for our business. Pros Property Tree by MRI Software has been an excellent platform for managing our rent roll. The cloud-based system provides strong security features, including secure user access and reliable protection of sensitive landlord and tenant information. Customer support has been consistently responsive, professional, and knowledgeable, with issues resolved promptly and helpful training resources readily available. From an operational perspective, Property Tree has streamlined our overall rent roll management by improving efficiency in trust accounting, arrears management, maintenance tracking, inspections, and communication with landlords and tenants. Overall, the software has become an essential tool in the successful management of our portfolio. Cons The area we have experienced the most issues with is the integration with Brick+ Agents. We have found that work orders are not consistently sent through to trades, occurring approximately 50% of the time, which has impacted workflow efficiency and has led us to consider discontinuing the program. In addition, MRI Property Tree can experience occasional system lag and slower performance during peak usage periods, which can affect productivity in a busy office environment. Some workflows and reporting functions are not as intuitive as expected and may require additional training for new staff. There are also limitations in customisation, particularly around reporting and dashboard configuration. Overall, while the platform is generally reliable, these issues can create inefficiencies and require workarounds to achieve desired outcomes. Review Source Wayne M. Managing Director Used the software for: 3-5 years ### "MRI Experience" June 28, 2026 5.0 My experience has been great. I have found that the ease of use is really good and it has helped me run my company efficiently. Pros MRI has assisted my company since 2004 in ensuring accurate and professional interaction with my tenants. Cons At times customer support can be cumbersome but I understand the process due to the size of the company. Review Source R Reviewer Asset Manager Used the software for: 3-5 years ### "Good Product" July 28, 2020 4.0 Good product for office and retail properties. Pros Very user friendly and meets all of our needs. Cons Customer support is slow sometimes and there are a few glitches that never seem to get cleared up but you can usually find a work around Review Source R Reviewer Housing Coordinator Used the software for: 3-5 years ### "Happy Software is great." June 18, 2020 5.0 Housing Pro is very helpful for managing our housing program. Pros All the reports that are generated by the software are top notch. Cons Sometimes it fails when sending files to the HUD/PIC website. But other than that no problems. Review Source RM RICHARD M. Data Insights and Systems Manager Used the software for: Less than 1 year ### "Good Choice for Managing Complex Property Operations" October 3, 2025 5.0 MRI Property Manager is a strong, reliable platform that handles complex property management tasks really well. It’s built to support detailed business processes, and once you're familiar with it, it becomes a powerful tool. The support team is responsive and helpful, which makes a big difference when you're dealing with more advanced setups or need quick answers. Pros MRI Property Manager makes it easy for users to navigate the system and find the information they need quickly. The interface is designed to be intuitive, so even those new to the platform can get up to speed without much hassle. Key data, like property details, financials, and performance metrics, is clearly organized and accessible, helping users make informed decisions without wasting time searching through menus or reports. Cons Setting up complex billing terms in MRI Property Manager can be challenging. The configuration process often requires navigating multiple modules and understanding detailed rules, which can be time-consuming and prone to errors without proper training. Users have noted that even small changes to billing structures can involve several steps, making it difficult to manage efficiently, especially for teams handling diverse lease agreements or custom payment schedules. Review Source Kaila C. Leasing Agent Used the software for: 3-5 years ### "A great tool for Property Management " September 29, 2025 4.0 I used MRI for numerous years, it is a great program that allows for functionality and management. It is efficient and effective. Pros MRI is great for Tenant Management, Property Management and overall Operations including Accounting/Batching, Communications, and it is available as an Integration with other programs. Cons It was a bit of a Learning Curve, however is generally easy to navigate if you are exploratory and not afraid to find your way around. Review Source LM Liam M. Service Delivery Manager Used the software for: 3-5 years ### "Service Delivery Manager" March 26, 2025 4.0 Over all experience is good, the support provided by MRI is very good Pros Its fits the businesses needs and requirements Cons I get frustrated when there are RDS connection issues Review Source R Reviewer Controller Used the software for: 3-5 years ### "MRI Software Review" July 24, 2020 4.0 We have a fairly small real estate company. We only do commercial properties in MRI currently (not multi-family yet). We decided to start using MRI upon forming the company knowing we were growing rapidly. We only have about 250 commercial leases so the total software cost is probably expensive on a per lease basis but it is well worth having it in place now instead of using something cheaper and then having to do a large complex implementation. My overall experience with MRI is positive and would recommend to anyone in the industry. Pros Been a user of MRI for many years. I implemented it twice at two different companies but have used it at three companies. I have used web and windows version. I like the software because it is easy to use and implement. But the greatest benefit in my mind is the customer support and customization that is available. MRI has always been very responsive to helping me address my needs whether it be an issue with the software, a mistake I made or a customization question. Cons I wish the communication center was quicker. We use the web version and sometimes the reports take several minutes to become available and sometimes the messages don't appear at all and we have to logout and get back in to reset. Review Source R Reviewer IT Director Used the software for: 3-5 years ### "MRI SOFTWARE - REVIEW FROM PUBLIC HOUSING PERSPECTIVE" June 17, 2020 5.0 MRI is always willing to listen to what we would like to do. They see if their software can adapt to our "wish list" of changes. MRI has involved the users to come up with screen design and software design to help make our jobs easier and the software better. Pros Our previous software vendor, Tenmast, was purchased by MRI. Seeing what software was being developed for the Public Housing arena was great. Many features of MRI's current real estate software is being incorporated into our existing software and new products are coming out. MRI has a great vendor partnership that allows the vendor to seamlessly integrate their software with MRI's databases. You get the best of both worlds. A vendor's software that works against your core business software. The vendor selection is fantastic. MRI has also rolled out new features for the Public Housing market that is helping us get our jobs done better and faster. We can't wait for the newest software to come out. Cons We have not been able to take full advantage of the MRI software as this is being worked on now. The release date is not until sometime in mid 2021. I see so many features in MRI plus their reports that I could utilize now but must wait. Review Source AB Angie B. Property Management Accounting Used the software for: 3-5 years ### "MRI Software" August 22, 2023 5.0 I love MRI. It's easy to use, has many features such as Report Gateway, that provide a shortcut to getting my work done. Pros Very user friendly, a good all-around tool for Property Management accounting. There are many features that just make my job easier. Cons Some setup can be difficult to do without MRI assistance (CAM Reconciliation; B & F), but the cost to have them do it is pretty high. Review Source R Reviewer Property Manager Used the software for: 3-5 years ### "Everything I need right at my finger tips!" January 21, 2019 4.0 MRI is a great management software, but lacks things I was looking for like self teaching tutorials. Pros I have a variety of reports available to help me track rents, delinquency, budgets, and much more. Cons I feel you must have training to fully use this software, it is not self learner friendly. Review Source R Reviewer Operations Manager Used the software for: 3-5 years ### "Manage Your Investments - The Right Way" June 15, 2020 4.0 Pros I love that MRI Software allows your to be the owner of your own product. As an Admin and End User, you are in control of the way your data is updated and portrayed even to 3rd party investors. The software allows you to customize and choose your own modules and experience. Cons Due to the ever growing nature of MRI's business, there are always updates and new modules to implement or test. While this is exciting and change is inevitable in any software, it can also be overwhelming and chaotic/rushed at times. Review Source AL April L. Area Property Manager Used the software for: 3-5 years ### "MRI Callmax" June 15, 2020 4.0 I have had no issues with MRI and our customer service person, \[SENSITIVE CONTENT HIDDEN\] is awesome! Pros 1.We really like that you can get messages so many different ways. 2. We like that it records the call between maintenance and the resident on emergency calls. 3. It is great that you can record a message if you have a temporary change. Cons 1\. The call back feature that blocks the personal number is only available in the emergency maintenance mailbox. All other mailboxes it shows the phone number. Review Source Verified Reviewer Media Supervisor Used the software for: 1-3 years ### "MRI is straightforward and easy to use" June 19, 2019 4.0 Overall, MRI is very easy to learn to use and can be a valuable source of information. However, sometimes the parameters get funky when layering in less concrete data like psychographic or behavioral segments and the data does not seem entirely accurate. Pros MRI is very user intuitive and allows you to layer multiple audience traits over one another to define audience size without having to export your data over and over and pivot it. There's a lot you can do and see within the software itself, which really helps save time when you want to just look at a bunch of different options without having to wait for a new export to generate. I like the click and drag functionality. Cons It could definitely have more behavioral/psychographic options. Sometimes the behavioral/psychographic traits that are provided are far too specific to apply to an entire audience and it can skew your results; others are far too vague and provide conditions that almost all audiences would fall under. More niche breakouts within HHI and demo would also be helpful. Lastly, I think adding a Save option for some of these pulls would be helpful - the save option did not work for me. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.