# Page 2 | MRI Property Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is MRI Property Management the right Lease Accounting solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79570/MRI-Software/reviews --- MRI Property Management 4.3 (95) [View alternatives](https://www.capterra.com/p/79570/MRI-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of MRI Property Management ## Showing most helpful reviews Showing 26-50 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use YKZ Yan Ke Z. Director Real Estate Used the software for: 2+ years ### "Works well and a easy to learn product but Limited QOL features" September 24, 2025 4.0 It get;s the job done, the team is familiar with the product, have terrrible intergrations to zapier to allow any forms of automation, layers of pay wall behind other features, support is good and does answer quickly via chat box. Pros UI, ease of useage, cloud based storage, able to be accessed by mobile, easy end of month and payment to creditors and landlords Cons Very strick and rigid system that has other features locked behind a paywall. Very limited online/self service features for both agents and landlords/tenants. The landlord and tenant portal UI and information looks like it was designed back in 2005. The system does not allow zapier or webhooks so there are zero automation possible, but they do have intergrations with other australian companies, which means an API key is available just locked away. Review Source AA Amani A. Leasing Consultant Real Estate Used the software for: 1-2 years ### "MRI Property Management " December 13, 2025 4.0 MRI Property Management is all a matter of getting used where the information is located. There isn't too much tutoring offered with it in the beginning, but playing around in it just to see how everything is organized will really help you figure it out. Pros Everything was very well organized for tenant and rent management. It is pretty all self-explanatory once you get the hang of it, like how to find a resident using the address and even payment types. Cons It is pretty old school in that you'd have to use the function keys a lot but at least you do not have to use your mouse/cursor as much. Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Reason for choosing MRI Property Management It was a great software option for the 2000s to early 2020s. Review Source AI Amy I. Finance manager Accounting Used the software for: 1-2 years ### "MRI Feedback" March 5, 2026 4.0 The team are great! From the support desk to our account manager (\[sensitive content hidden\] ) - always helpful and on hand to assist Pros Being able to upload the bank statements to the system and allocate to outstanding rents quickly. Being able to navigate each of the screens with 1 click of a button Cons Not being able to see the overall balances and what these relate to - This is important when reporting back to the client Review Source LJPM Liam Joseph Paul M. Service Delivery Manager Real Estate Used the software for: 2+ years ### "Service Delivery Manager" March 21, 2025 4.0 Over all experience is good, the support provided by MRI is very good Pros Its fits the businesses needs and requirements Cons I get frustrated when there are RDS connection issues Review Source AJ Adam J. Finance Director Real Estate Used the software for: 2+ years ### "Finance Director " April 30, 2025 4.0 Pros Flexibility and openness of MRI to other application and data flows. Securing recurring charge invoicing. Cons Each section is not finalised and ready to use - always there is need to have adjustment to use it. Review Source JN Jacob N. Assistant Industrial Property Manager Real Estate Used the software for: 6-12 months ### "Good for industrial property management" December 11, 2024 4.0 Once I learned to use the interface, it worked well for what we needed in industrial property management. Pros Once I understood how it worked, it performed its functions well. Cons It was difficult to navigate the interface at first, and I'm in my 20's. Review Source CK Colleen K. Controller Real Estate Used the software for: 2+ years ### "MRI Software Review" July 23, 2020 4.0 We have a fairly small real estate company. We only do commercial properties in MRI currently (not multi-family yet). We decided to start using MRI upon forming the company knowing we were growing rapidly. We only have about 250 commercial leases so the total software cost is probably expensive on a per lease basis but it is well worth having it in place now instead of using something cheaper and then having to do a large complex implementation. My overall experience with MRI is positive and would recommend to anyone in the industry. Pros Been a user of MRI for many years. I implemented it twice at two different companies but have used it at three companies. I have used web and windows version. I like the software because it is easy to use and implement. But the greatest benefit in my mind is the customer support and customization that is available. MRI has always been very responsive to helping me address my needs whether it be an issue with the software, a mistake I made or a customization question. Cons I wish the communication center was quicker. We use the web version and sometimes the reports take several minutes to become available and sometimes the messages don't appear at all and we have to logout and get back in to reset. Reason for choosing MRI Property Management My experience with MRI was primary reason for continuing to use it over the years. I first used the software between 2008-2013. When I changed employers in 2013 and again in 2017, I was placed in charge of Accounting software at both companies. I decided to implement MRI at both companies. One company used an outdated software for the past 10 years which was being phased out by the software vendor. We converted three years of data into MRI during that implementation. The other company was a startup so I didn't need to migrate any data. During both implementations, MRI supplied a lot of support and resources and everything went very smoothly. Review Source Response from MRI Software July 24, 2020 Hello Colleen, Thank you so much for taking the time to leave us a great review! We are happy to hear you have used MRI Software in your various positions and enjoy our stellar customer support! We look forward to working with you for many more years to come! JP Johnna P. Senior Analyst Legal Services Used the software for: 6-12 months ### "MRI Review" July 6, 2021 4.0 I have had a positive experience with MRI and would recommend the software to others. Pros MRI is industry-known and a reputable software. It is widely accepted in our industry as the source of truth for reliable demographic data. We use this software for audience research. Cons If you are not familiar with the software, creating reports/pulling data can be confusing. Wish they had a more seamless, user-friendly process for this Review Source TL Tenille L. Controller Commercial Real Estate Used the software for: 1-2 years ### "Taking the next step in productivity" August 19, 2020 5.0 Overall, I am very pleased with MRI. It has streamlined our processes and protocols. We are much more efficient. Pros The software makes it easier to see our company as a whole. With multiple entities it was cumbersome to continuously jump back and forth between opening company files. Everything now is just a click of the button. I have real time data to work with and it has made my team much more productive in our daily tasks. Cons The implementation was not the best. The training process was a little difficult with doing things via web training, etc. I feel like there is so much more that MRI can do for us that we do not know about. I learned about certain items from other webinars since our implementation and have had to go back and set them up on my own. The trainers also do not have accounting knowledge so when you ask something accounting related it sometimes gets lost in translation. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing MRI Property Management We chose MRI over Yardi because MRI was more user friendly. It was also half the price. Review Source Response from MRI Software August 26, 2020 Hello Tenille, Thank you so much for taking some time to leave us a stellar review! We are very happy to hear your are pleased with our software an enjoy our user friendly interface. We take your feedback regarding training seriously and will be in contact with you and your team to better serve you as a valued partner! Here's to many more years working together! KV Kirk V. President Real Estate Used the software for: 2+ years ### "Very poor customer service and old and broken down program" May 10, 2023 1.0 Very poor. The company almost intentionally sabotages its clients business. No cooperation whatsoever Pros The modules of mri are not integrated and many products have large flaws and bugs. Cons Very expensive and poorly designed products with no meaningful product support Review Source RB Richard B. IT Director Government Administration Used the software for: 2+ years ### "MRI SOFTWARE - REVIEW FROM PUBLIC HOUSING PERSPECTIVE" June 16, 2020 5.0 MRI is always willing to listen to what we would like to do. They see if their software can adapt to our "wish list" of changes. MRI has involved the users to come up with screen design and software design to help make our jobs easier and the software better. Pros Our previous software vendor, Tenmast, was purchased by MRI. Seeing what software was being developed for the Public Housing arena was great. Many features of MRI's current real estate software is being incorporated into our existing software and new products are coming out. MRI has a great vendor partnership that allows the vendor to seamlessly integrate their software with MRI's databases. You get the best of both worlds. A vendor's software that works against your core business software. The vendor selection is fantastic. MRI has also rolled out new features for the Public Housing market that is helping us get our jobs done better and faster. We can't wait for the newest software to come out. Cons We have not been able to take full advantage of the MRI software as this is being worked on now. The release date is not until sometime in mid 2021. I see so many features in MRI plus their reports that I could utilize now but must wait. Review Source Response from MRI Software June 17, 2020 Thank you for your excellent review, Richard! We are excited to welcome you to the MRI family. We are happy to hear the partnership we created with Tenmast has been beneficial for you and we look forward to increasing our capabilities and growing our relationship with you and your team! BS Ben S. Marketing Real Estate Used the software for: 2+ years ### "MRI Software Makes Our Business Run" December 29, 2020 5.0 Overall, MRI Software makes our multifamily, commercial and accounting silos run smoothly, as it has been ingrained in our business processes for well over a decade. While it can be difficult to get working integrations, as well as the overall license cost being at the highest end of the industry, we can't envision using any other property software in the near or long term. Pros The majority of our employee base has been trained on one or more MRI Software products, so just on familiarity and knowledge-base alone having MRI is an absolute must. The amount of modules available for almost every business process there is in our industry is a huge plus. MRI Software is willing to develop/integrate with pretty much any partner out there for a price, which is great. The reports available in MRI are unmatched with any other software we've seen in this space. Support is great and highly knowledgable. Cons MRI Software is at the highest end of pricing in the industry. The software is complex and not the easiest to learn. While they are willing to integrate with a wide variety of partners, they can sometimes put the cart before the horse with these, meaning their Development teams tend to roll an integration out without fully testing or anticipating potential issues. Review Source AB Angie B. Property Management Accounting Real Estate Used the software for: 2+ years ### "MRI Software" August 17, 2023 5.0 I love MRI. It's easy to use, has many features such as Report Gateway, that provide a shortcut to getting my work done. Pros Very user friendly, a good all-around tool for Property Management accounting. There are many features that just make my job easier. Cons Some setup can be difficult to do without MRI assistance (CAM Reconciliation; B & F), but the cost to have them do it is pretty high. Review Source HD Herb D. Senior Dir Financial Systems Commercial Real Estate Used the software for: 2+ years ### "MRI Review " July 27, 2020 4.0 We use MRI for AR and Budget and Forecasting the product allows us to store and capture data at the tenant level and roll-up the data to accounts before we transfer to the General Ledger. Pros The product is relatively easy to use we do encounter turnover and we are able to bring train users very quickly. MRI does allow for customization we do require customizations to meet the needs of our business. Also the support required for MRI is minimal compared to other options. Cons I would like to see the reporting enhanced currently we use other 3rd party applications for reporting because the standard MRI reporting does not meet our needs. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing MRI Property Management Best fit for our organization the product is scalable and provided the functionality required. Review Source Response from MRI Software July 28, 2020 Hello Herb, Thank you for your great review! We are happy to hear our Budgeting and Forecasting software serves your needs and is easily customizable. We would love to address your concerns regarding reporting and will circle this back with the team to ensure you have a better experience moving forward. VR Verified Reviewer D&T Manager Commercial Real Estate Used the software for: 2+ years ### "MRI Software" July 27, 2020 4.0 I have had consistently great customer support from MRI going all the way back to 2004! Pros MRI Software is highly customizable using the built-in toolkit. Integrations are easy to manage using built-in or custom APIs. The ecosystem is very flexible based on your needs, anything from a single server to a large multi-server farm or setup your environment with the MRI SaaS services. Cons Multi-database support can be a little challenging. Software updates are always system wide. Review Source Response from MRI Software July 28, 2020 Thank you for taking some time to leave us a great review! We are happy to hear you have been with us since 2004 and have enjoyed our great customer support since then! Thank you for mentioning our flexible ecosystem and highly customization platform. We look forward to another 16 years working together! Kellie P. Real Estate Services Administrator Commercial Real Estate Used the software for: 2+ years ### "Challenging but effective" May 14, 2019 4.0 I use MRI as a commercial real estate administrator manage accounts payable and accounts receivable. It has helped me deliver clear and accurate reports to my managers, clients and tenants and once you get used to navigating it - which can take awhile - it is one of the most important tools of my job. Pros MRI provides an accurate, in-depth view of financial data. It has multiple functions and there are many, many different types of reports that you can run, making it a versatile and steadfast financial tool. I like the ability to run quick rent rolls, ledgers, aged reports and variance analysis which are reports that I need everyday to do my job. Cons MRI is not as easy to learn as Yardi and you have to be very careful with your parameters or the report will fail to generate. This can get frustrating when you don't realize which parameter is incorrect. I have also had multiple issues with reports failing to generate through no fault of the parameters set and depending on the size of the report it sometimes can take as long as a few minutes to load. Review Source BB Brittany B. Property Manager Real Estate Used the software for: 2+ years ### "MRI is very easy to use!" September 28, 2020 4.0 I like this platform loads better than OneSite because of the ease of access of information and reports Pros I like that it is easy for first time leasing agents to navigate. Cons lead tracking could use a bit of an update Alternatives considered [ONEsite](https://www.capterra.com/p/225682/ONEsite/) Reason for choosing MRI Property Management wanted an easier platform for new leasers to be able to use and manage leads better Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) I liked the user face better and had used this product in the past and had no issues with it at all. Review Source Response from MRI Software October 7, 2020 Hello Brittany, Thank you so much for your kind review! We are happy to hear you enjoy our easy user experience and interface! It is great to know that is ultimately why you chose to switch back to MRI Software. We look forward to many more years together! Teresa C. Property Manager Real Estate Used the software for: 2+ years ### "Everything I need right at my finger tips!" January 17, 2019 4.0 MRI is a great management software, but lacks things I was looking for like self teaching tutorials. Pros I have a variety of reports available to help me track rents, delinquency, budgets, and much more. Cons I feel you must have training to fully use this software, it is not self learner friendly. Review Source Response from MRI Software January 21, 2019 Hi Teresa, Thanks for giving us a thoughtful review! I'm happy to hear that the reports have the flexibility you're looking for. I'm sorry you haven't gotten the training resources you need. We have a variety of training options available that I'd be happy to connect you with. Could you please email me at matt.harrell@mrisoftware.com and I will point you to the correct resources? Best, Matt Harrell MRI Software Terry C. VP Staffing and Recruiting Used the software for: 2+ years ### "OK system " June 11, 2020 3.0 Gave us an opportunity to digitize our system, slowly Pros Since we were a franchise we had to use the MRI software. Job Order input and activity tracking Calendar Cons Difficult for staff to become proficient in Ultimately database was very difficult to integrate into another system Reason for choosing MRI Property Management Didn't have an option to select a different option Review Source Response from MRI Software June 18, 2020 Hello Terry, Thank you for taking the time to leave a review. We are saddened to hear your experience was anything other than ideal. . Because I cannot find you in our system, we invite you to connect with your account manager directly so we can remediate this! DA Diane A. Controller Accounting Used the software for: 2+ years ### "Diane's Review" July 21, 2020 5.0 I love it. But Yardi has a few things better than MRI. Pros Easier to use than Yardi. MRI reports are prettier than Yardi. Cons Drop Down boxes in AP does not work. It is easier to drill down in Yardi. Stacking Plans are hard to read. Stacking Plans can not download to excel. Printing Income Statement - suppress zeros does not work for our Custom Report. Yardi downloads to excel are 100% better than MRI. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing MRI Property Management I have been working on Yardi for over 12 years. Review Source Response from MRI Software July 22, 2020 Hello Diane, Thank you so much for your fantastic review! We appreciate you taking the time to leave your kind words and to provide feedback on the product. I will pass along your concerns on the drop down boxes and Excel functionality to your account manager to ensure your user experience continues to be the best. Here's to many more years together! RK Ryan K. Accountant Real Estate Used the software for: 2+ years ### "MRI Works Great" May 12, 2022 5.0 Pros Easy to calculate CAM's track leases and apply collections Cons Tables make some corrections or adjustments cumbersome Review Source VR Verified Reviewer Product Manager Real Estate Used the software for: 1-2 years ### "A must-have for residential real estate" January 28, 2019 4.0 Pros So many features! I'm a numbers guy, so my favorite feature is definitely the robust reporting. I can always stay on top of property performance and cut the data however I want. The challenge is making sure that data gets where it needs to be (making sure the team inputs it in a timely manner) Cons It still feels a bit dated from our resident's perspective. They're used to using apps like Uber, Lyft, Instagram, etc. with great UX and a modern feel. MRI still feels "dated" in comparison. It's also very expensive. We think it's worth it for our needs, but we definitely have to have a conversation every year when we're planning our budget. Review Source PB Patricia B. Asset Manager Real Estate Used the software for: 2+ years ### "Good Product" July 27, 2020 4.0 Good product for office and retail properties. Pros Very user friendly and meets all of our needs. Cons Customer support is slow sometimes and there are a few glitches that never seem to get cleared up but you can usually find a work around Reason for choosing MRI Property Management Was easier to implement and much more user friendly than SAP. Review Source Response from MRI Software July 28, 2020 Hello Patricia, Thank you for taking some time to leave us a wonderful review! I am happy to hear that you experience with MRI over the last couple years has been superior and you find our product to be user friendly! We take your words regarding our customer support very seriously and will circle around to ensure your experience is nothing less than perfect moving forward. BM Bob M. Owner Real Estate Used the software for: 1-2 years ### "No customer service since ownership changes and a complete lack of understanding during lockdown" August 11, 2020 5.0 When they changed to MRI they changed the way they accepted payments. However they omitted to tell me that 1. They had been bought over by this company from America. 2. They had cancelled the quarterly direct debit and then sent a huge bill. 3. Refused to pause their system during lockdown despite the fact that we were not allowed to write new business. 4. When I asked them for proof that they had informed me of the new payment procedure refused to supply me with any proof whatsoever and claimed " There were press releases informing everyone we had been bought over" To date I have a site I have paid for which is written in a medium that most people can't convert and the site I have paid for is totally unusable. I have requested a Subject Access Report which they have totally ignored and are the most rude, arrogant and unhelpful company I have ever had the misfortune to deal with. Pros It was a good package and the site I paid for to built was excellent as was their help but this is when they were Thesaurus when they were bought over by MRI this all changed unfortunately! Cons Liked most of it and the team Thesaurus BEFORE THEY WERE BOUGHT OVER were most helpful Review Source VR Verified Reviewer Junior Software Engineer Real Estate Used the software for: 2+ years ### "Great to work with and easy to customize but customer support is terrible" February 22, 2018 3.0 Pros user friendly, easy to customize, great to be able to make the software as flexible as needed to fit the company needs Cons upgrades are not easy to work through with many issues throughout upgrades, customer support is extremely slow and can take a couple weeks to finally get an answer back as to if the issue found is an issue that has a workaround or will have to wait for MRI to fix the issue in a long-term change. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.