SumTotal Systems

SumTotal Learn

4 / 5 5 reviews

Who Uses This Software?

Business Companies.


Average Ratings

5 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10,000.00/one-time
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SumTotal Systems
  • www.sumtotalsystems.com/
  • Founded 2004
  • United States

About SumTotal Learn

- Improve workforce productivity by providing an intuitive and integrated learning experience with rich content and activities targeted to all user communities - Manage compliance and audit readiness by tracking, executing, and reporting on required learning activities and certifications across the organization - Engage your workforce and improve talent readiness by providing integrated learning and development plans that drive employee growth


23229

SumTotal Learn Features

  • Academic/Education
  • Asynchronous Learning
  • Blended Learning
  • Built-In Course Authoring
  • Corporate/Business
  • eCommerce
  • eLearning Companies
  • Gamification
  • Learner Portal
  • Mobile Learning
  • SCORM Compliance
  • Synchronous Learning
  • Video Conferencing
  • Academic/Education
  • Asynchronous Learning
  • Blended Learning
  • Built-in Course Authoring
  • Built-in LMS
  • Certification Management
  • Corporate/Business
  • eCommerce
  • Learner Portal
  • Mobile Learning
  • Simulation
  • Synchronous Learning
  • Training Companies

SumTotal Learn Reviews Recently Reviewed!


Capterra-loader

I have used many providers. SumTotal Learn is the most robust when it comes to functionality.

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Reporting is extremely powerful. It's extremely flexible and I like the many options for sending automated reports.
- An easy to use course catalog. It can be overwhelming for learners when you have hundreds of learners. SumTotal's ILT specific features make it easy for learners.
- Automation is very easy in SumTotal. You just need to know how you want things to operate and the system will do your job for you.
- Integration with Skillsoft is a dream
- It is very flexible when it comes to roles and permissions. Many systems are trying to simplify permissions by reducing the options. I find this limits my capabilities. SumTotal breaks down the permissions so you can be flexible.
- Price. No one will beat their price.
- Customer Support is amazing. Years a go, their support wasn't that great. However, they have revamped it significantly. They are very helpful and responsive now.
- They are fantastic at communicating updates. Every month, they hold a webinar to talk about enhancements. SumTotal does a great job of communicating the progress of these enhancements and what they will do. I have found many vendors say features are coming but never tell you more.

Cons: - Its not a dealbreaker for me but the interface reminds me of Peoplesoft. I think SumTotal could overhaul the site to make it more tablet-friendly.
- They do not offer a built-in video player. However, when working with my implementation specialist, I learned its better to publish videos in SCORM files for tracking purposes.
- I wish SumTotal built of the bulk import features for online classes. They are releasing new features, just want more.

Overall: I am able to focus on larger training projects because the system simplifies my job. It offers me flexibility in multiple ways.

Worst customer support

Jul 11, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: It has the capability to do many useful things, such as coordinate in person trainings, offer online courses, and report on a number of different items. The advanced reporting feature, while difficult to use at first, is invaluable for a larger organization with many different courses being taken at any given time.

Cons: It is incredibly difficult to use and administer and the customer support is just dreadful. I cannot emphasize that enough. I have to follow up many times to get resolution on any support ticket opened... usually it takes at the very least 2.5 weeks to close the most simple ticket, and that only comes when I remind them to respond every few days. It is frustrating because I know the system has pretty good features and capabilities, but without an intuitive design and satisfactory support, it becomes quite a burden to administer and use.

Overall: I have improved in my ability to deal with difficult and unintelligent people.

Capterra-loader

Meet the most robust LMS

Aug 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: If you are dealing with a big organization, SumTotal is the way to go. I worked for GE as a LMS Adminstrator migrating all courses from their existing Plateau LMS to SumTotal LMS and this is one of the most robust LMS, I have ever seen. It is easy to use (will get some time getting used to it), and it has a plethora of functionalities to cover all your training activities. Just go for it, if you don't mind the licence cost. Customer support is too good .

Cons: Licence cost is too high. It will kill you. Only few organizations will be able to manage it. Sometimes, tickets will take to close, but you got to understand that there are multiple business units working with one ticketing system available. Imagine the crowd.

Overall: I fell in love with this LMS. Stable, reliable and robust.

Proceed with Caution

Mar 20, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Assignment Automation

Cons: Bugs, glitches and downtime

Overall: Features do not work as expected the first time around. It takes at least three tries to get it right and until they get it right, they will do their best to convince you that it's your course; not their portal.

Recommendations to other buyers: Please fix your mobile app.

Capterra-loader

Old database style LMS, not use friendly

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is stable and offers the basic LMS hosting options. There is a lot of configurable options to customize the learning experience.

Cons: This is based on the old school database LMS system, and is my option clunky and would need an LMS admin to use. Not turn key and easy like some others.