# Policy Manager by MCN Healthcare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Policy Manager by MCN Healthcare the right Policy Management solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/80008/Policy-Manager/reviews --- Policy Manager by MCN Healthcare 4.7 (7) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 27th, 2025 # Reviews of Policy Manager by MCN Healthcare Ease of use 4.7 Customer Service 4.8 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Analyst Computer Software Used the software for: 6-12 months ### "Policy manager review " March 3, 2023 5.0 Pros Workflow management is more easier compared to other tools Cons User configuration should get improved while using Review Source DA Denise A. Used the software for: ### "Healthcare document control at it's finest......and so much more!" November 17, 2016 5.0 I am the Policy/Procedure Coordinator at our facility. With over 4,000 policies located in folders on a shared Intranet site, uploading that many documents to an automated system seemed intimidating at the very least. After considering other options, we selected MCN's products including Policy Manager, MCN Policy Library and MCN StayAlert. We also thought it was a plus that the system required no IT resources. From my initial contact to the present, I couldn't be more impressed with the entire MCN Team's dedication to assuring their product works as intended for our organization. Prior to automating our process, we had frustrations that included: lost documents, many duplications and wasted time spent on searching. This product has flexible workflows that allows an approval process to be directed to the appropriate group or easily redirected if needed. Their Policy Library contains thousands of customizable, up to date policies that we can download for our use as well. This has also been utilized as a reference for us prior to creation of a new document. A unique feature that I found helpful is MCN StayAlert! This feature sends daily emails that summarize updates from top regulatory agencies (FDA, CMS, OSHA, etc) assisting us with making necessary changes in practice. The searchablity of our policies is now a benefit that all staff can appreciate with the added help of keywords and metadata attached to each document. This was very apparent when we had a visit from a regulatory agency shortly after going live with Policy Manager as many policies from multiple manuals were requested. Another valuable feature is the capability to assign competencies to staff to acknowledge they understand the contents of that particular document. We can then run reports as needed to monitor completion. This is helpful for new employees as well as policies reviewed yearly. Finally, I can't say enough about the Customer Service at MCN. With the addition of a "Chat" button, the prompt attention if phoned, and the weekly webinars, it is evident that they are committed to the ongoing success of the process at our facility. I would highly recommend Policy Manger to any healthcare organization to meet their document control needs. Review Source MH Maci H. Chief Human Resource Officer Hospital & Health Care Used the software for: 6-12 months ### "Policy Manager for Healthcare Systems!" February 3, 2023 4.0 Pros I love that Policy Manager is easy enough to use that all our employees can quickly access and easily function within the platform. Ease of use is probably most important to us. Cons Policy approvals through the correct individuals can be difficult to learn. We have a policy manager specialist on staff that helps lead that, but new managers can be overwhelmed with the steps to take in order to ensure that the correct people have all had timely opportunities to approve the updated documents. Review Source LR Lori R. Regulatory Compliance Officer Hospital & Health Care Used the software for: 2+ years ### "Great product and keeps getting better" March 17, 2017 5.0 We continue to find uses for Policy Manager far beyond policies. We use it to facilitate the onboarding process for new hires and as a repository for workflows for our electronic medical record. The new features that continue to be added make the system even more valuable to us. The customer support offered by MCN Healthcare is superb. They are very responsive not only to me as the administrator of the site but to employees who contact them for assistance. I particularly like the live chat function to get help quickly. Pros It is user friendly and intuitive. Customer support is fantastic. Cons The customer cannot alphabetize some pages and that's annoying. You have to call MCN for them to alphabetize some pages. Review Source KD Kelli D. Administrator Used the software for: 6-12 months ### "Easy to learn and eaiser to use!" May 18, 2017 5.0 Pros Cloud based, simple, user friendly, everyone in the facility can use it with minimal training with no oversight Review Source LM Lis M. Used the software for: ### "User Friendly Software" February 20, 2017 5.0 This is a very easy, user friendly software that once learned, is a cinch to teach to others. We have used this software for just about a year and are very pleased with it. The company provides exceptional customer service and support. Review Source JC Jennifer C. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Great way to keep everything together" February 12, 2019 4.0 Pros Easy to use..easy for all to access important policies Cons Takes time to upload documents. Wait times can be long Review Source Talk to a Capterra advisor for free and get results within 15 minutes.